Issue 51 | DeCeMBeR 2012www.logmiddleeast.com

New ways to develop services

Logistic is needed the whole year

SuperMax Middle East

SIMPLY INNOVATE

CALOGI E-PrOduCTS

SEASONAL PEAKS

COVERSTORY | 10 FEATURE | 28 FEATURE | 30

FESTIVE LOGISTICSSanta always arrives on time | Page 06

YOUR LOGISTICS AND SUPPLY CHAIN MAGAZINE

Dear Reader,Dear Partner,We wish you a relaxingand refreshing holiday season and a fantastic year 2013.Thank you for your trust, support and appreciation.Your Gutenberg Team

www.logmiddleeast.com

Thank you| PRINT | | WEB | | DIGITAL | | FACE TO FACE |

MIDDLE EAST

Your Logistics & Supply Chain Experts

Reinhard Wind

Owner & Managing Director

Gutenberg Publishing FZ-LLC

December 2012 I 3

YEAR´S END - YEAR´S START

PUBLISHER’S NOTE

Another year has passed and the pace of

business has accelerated. We now can enjoy

heavy traffic in the streets and increasing

house rents. But we also can enjoy more

business and an improving cash situation.

The Middle East again has geared up for

success and the stagnating economy in

Europe and the slow economy in the United

States makes Asia stronger and stronger.

The position of the Middle East has been

defended as a major business and trading

area with an enormous potential for the

future.

2012 was the year in the comeback.

People have said that September 2008 the

upswing ended and in September 2012 the

upswing has started to continue from the

level of September 2008. Is this good or

bad? Well, in times of global uncertainties

and turmoil we are better having an upswing

than stagnation. An upswing naturally is

something positive because then things are

improving and are getting created, the mood

of the people is up and opportunities pop up.

Looking at the economical cycles, we

have to understand that after an upswing

there always follows a downturn and looking

at the current upswing we have to expect

the downswing again – but that would be the

false approach.

Let us enjoy this beautiful economy with

its opportunities and even the challenges

and let us not think of something that puts

us off. The looming Euro crises and the

shortcomings in many global economies can

put a stop on an upswing so very fast.

We are living in a global village and all

economies are interrelated in one way or

another. But for the moment it looks great

and we are entering a new year, the year

2013. Again a year in which we put lots of

hope and a year that surely will offer us some

surprises.

Definitely we are better off than a year

ago and definitely we will kick start into 2013

with lots of positive momentum, with high

energy and with enthusiasm. There is a lot

to come and we want to contribute. The

Log Magazine has developed further and

we are planning a lot for the year 2013. Our

readers positively will experience that. By

saying so I would like to say “thank you” to

all our readers, partners and supporters. We

would not be where we are now without your

contribution.

Thank you very much for that and the

LOG.Middle East team wishes you a creative

and successful year 2013.

Dear Reader,Dear Partner,We wish you a relaxingand refreshing holiday season and a fantastic year 2013.Thank you for your trust, support and appreciation.Your Gutenberg Team

www.logmiddleeast.com

Thank you| PRINT | | WEB | | DIGITAL | | FACE TO FACE |

MIDDLE EAST

Your Logistics & Supply Chain Experts

I December 20124

IN THIS ISSUE

DECEMBER 2012

06

Seasonal sales during the ‘peak’ period in the run-up to Christmas can account for up to 50% of a retailer’s annual profits, highlighting just how critical the festive period is for retailers of all types and sizes. To ensure success, retailers need to guarantee their usual standard of service despite an increase in consumer demand, whilst also offering additional options that will draw in the crowds.

SANTA ALWAYS ArrIVES ON TIMECOVER STORY

COVER STORY

Most supply chains contain some degree of seasonality, but few more so than retail with its numerous events each year such as Eid, Christmas, and Diwali. These events create enormous spikes and troughs in their respective consumer demand cycles.

ANALYSIS

A global company with operations spread across 5 continents, 150 countries, a team of over 7000 dedicated individuals from 60 different nationalities, that‘s Super-Max.

SuPEr-MAX MIddLE EAST OFFICE

fEATURE

The Calogi team has added a brand new, innovative feature to its suite of e-products. The latest feature, an e-airway bill (e-AWB) facility, offers immense added value.

CALOGI‘S NEW Add ON

TECHNOLOGY

The air ambulance service of Royal Jet, the Abu Dhabi-based international private jet operator, chaired by His Excellency Sheikh Hamdan Bin Mubarak Al Nahyan, has reported its busiest-ever year.

rOYAL JET ABu dHABILOG.WINDOW

A few months ago we embarked on one of the biggest surveys of its kind to determine what the future holds for Pharmaceutical Supply & Logistics.

ECONOMIC OuTLOOK PHArMA 2013

10

28

36

38

LOG. WINDOW PRODUCT UPDATE LOG. CLASSIfIEDS EVENT CALENDAR

21

HANdLING THE SEASON

CONTENT

I December 20126

COVER STORY

Santa always arrives on time

December 2012 I 7

COVER STORY

Seasonal sales during the

‘peak’ period in the run-up to

Christmas can account for up

to 50% of a retailer’s annual profits,

highlighting just how critical the

festive period is for retailers of all

types and sizes. To ensure success,

retailers need to guarantee their

usual standard of service despite an

increase in consumer demand, whilst

also offering additional options that

will draw in the crowds. In addition, it

is vital that customer orders arrive on

time, regardless of whether logistics

are managed in-house or processes

are outsourced.

However, even with the right

practices in place this is a tough order

for any retailer to deliver on, with

heightened volumes of orders and

potentially severe weather conditions in

most parts of the world to contend with.

Temporary staff and modes of transport

(such as trucks) are a good starting

point, but what exactly is the best

way to manage logistics and ensure

that customer expectations are met,

delivering a stress-free Christmas?

Setting up a multi-channel strategy

As the challenging economy places

increasing pressure on retailers and

brands, more and more retailers are

looking to deliver a true multi-channel

strategy, to not only meet customer

demands but gain that competitive

advantage.

The first step for a traditional retailer

is to establish an ecommerce website

and more recently, with the growing

mobile channel, to ensure that its

mobile optimised. Many new emerging

retailers also choose the Internet as

a primary channel to market, as the

capital expenditure is far less and the

consumer outreach far wider than

launching a store. However, promoting

the merchandise, taking orders and

completing the consumer purchasing

transaction are only the start of the

order fulfillment process.

Whether a traditional bricks and mortar

I December 20128

COVER STORY

retailer or a pure online retailer, you have to

ensure that your back-end processes are in

place so that the operations of end-to-end

product lifecycle run smoothly and customer

expectations are met. With consumers

becoming increasingly sensitive, it is ever

more important to ensure a high level of

customer service from browsing to the

shopping experience, ease of ordering and

finally delivery.

Current trends in logistics to fulfill across

all channels, including; track and trace, next

day delivery, click & collect and collection

points are being driven by consumer

demand for more control over when, where

and what they purchase. If the consumer

does not receive their order quickly

and undamaged, they are likely to shop

elsewhere next time; and with the growing

popularity of social networking, it’s likely

that they will share their negative feedback

globally, discouraging potential future

customers.

Each year, more people are choosing to

order their Christmas gifts over the Internet,

for ease of purchase and comparison of

prices for the best deal available. Online

sales are expected to increase by in double

digit numbers over the 2012 Christmas

trading period.

As online sales have grown consecutively

over recent years, delivering on time at

Christmas has never been so crucial, but

with sales on the increase it’s only going to

becoming tougher for retailers to process

higher volumes of orders along with

more varied delivery options. There have

been many stories over the past decade

of Internet orders not arriving until after

the crucial date, when severe weather

conditions in Europe and the US severely

affected delivery.

It is not only the online retailers that

face this challenge. Other channels - such

as catalogue companies and retailers

offering home delivery – are confronted

with the same dilemma. So when it comes

to guaranteeing that your customers

receive their orders in good time ahead

of Christmas, what is the best delivery

management method?

Relying on In-House Management

The first temptation might be for the retailer

to completely manage the process in-

house, thus assuming sole responsibility

for the delivery of goods to its customers.

To achieve this, the retailer would have to

prepare in a similar fashion to a third party,

and make sure that they employ temporary

Christmas staff and additional modes of

transport to ensure that they are ready for

all conditions.

Whilst this method allows the retailer

to stay firmly in control and oversee their

entire operation from start to finish – which

can help to minimise errors - it does mean

they will have to spend a vast amount of

time and investment looking after storage

and warehousing, inventory control and

shipping, which could prove a costly and

timely distraction when trying to focus on

core business objectives at this important

time of year.

Use of Third Party Logistics Providers

Alternatively, a third party logistics

provider (3PL) could be selected, with the

retailer utilising their expertise to take care

of the process for them. There are two

primary ways in which a 3PL can be put

December 2012 I 9

COVER STORY

to use. The first is for a retailer to simply

outsource logistics processes, while using

its own warehouse. Although, the cost of

running and managing a warehouse is a

major challenge in itself, with technology

requirements and management of the

workforce to consider, which is magnified in

the run up to Christmas. If the retailer does

not achieve the right balance within the

warehouse it is likely that the whole logistics

process will be affected as a result, so the

pressure is on to get it right.

Another way of utilising a 3PL provider

is to outsource both your warehouse and

logistics operations, whilst still owning the

stock. The 3PL would therefore hold the

responsibility of directly delivering goods

on time to customers and would need to

consider preparing for Christmas, employing

temporary Christmas staff (i.e. drivers) in

the warehouse and logistics chain and

expanding modes of transport – ensuring

that there are sufficient trucks available to

cope with the surge in deliveries.

However, there are complications that

come with owning the stock – a 3PL may

not take full responsibility for any product

damage that may occur unless they are

directly at fault, and the same may apply

for product shrinkage. With this in mind,

visibility of stock and deliveries is of the

upmost importance. Therefore, it’s essential

in this circumstance that retailers tightly

integrate the back-office processes with the

3PL’s warehouse and logistics operations

– providing a clear picture of the end-to-

end order management cycle, including;

inventory levels and customer orders at

every stage in the supply chain.

Opting for the Direct Dispatch Model

In recent times, an ever increasing

number of retailers are opting for a direct

dispatch model. Many retailers have

outsourced the delivery of the goods to

their suppliers, so that when the consumer

orders, the retailer processes the order

directly with their supplier who then delivers

the goods directly to the end customer.

This allows the retailer to offer a wider

product range and react to changing trends

without the initial outlay of purchasing and

holding inventory, improving cash flow while

reducing the risk.

However, while these retailers may

benefit from not having to hold the physical

goods or take care of the actual logistics,

they must still manage the information and

financial flows with their suppliers. The

supplier then picks and packs the goods,

prints the delivery note, package label (and

often a returns label), before shipping direct

to the consumer.

Communicating with a wide number

of suppliers, both large and small, is a

challenge in itself. Becoming increasingly

more complicated during the busy period

in the run-up to Christmas, with an increase

and wider assortment of orders placed.

Having a direct dispatch management

system automates the entire process,

allowing suppliers to gain easy and fast

access to order information, reducing

complications and eliminating the chance

of manual errors, while streamlining the

process to shorten delivery lead-times.

This type of direct dispatch is not supported

by most standard software packages.

However, having a system that enables

supply chain visibility and control over this

process is important if you are to deliver

high customer service levels and ensure

loyal customers. For instance, it’s important

for consumers to be kept aware of order

delays, or to be able to enquire into the

status of their order at any given point.

Efficiency is the key

Regardless of which of the above

methods is implemented, ensuring shorter

delivery lead-times through automation and

faster data transfer can significantly help to

reduce returns and claims.

Time will tell which retailers are geared

up for the Christmas peak. Some retailers

may have the processes and systems in

place, while others may incur additional

costs or sadly risk missing the Christmas

Day deadline, disappointing expectant

customers... and Santa cannot be late!

I December 201210

COVER STORY

HANDLING THE SEASONAL PEAKS IN RETAIL SUPPLY CHAINSMost supply chains contain some degree of seasonality, but few more so than retail with its numerous events each year such as Eid, Christmas, and diwali. These events create enormous spikes and troughs in their respective consumer demand cycles.

by Michael Stockdale

December 2012 I 11

COVER STORY

The range of retailers affected

is broad, stretching from the

local coffee shop operator to

automobile dealers. Not only does

demand increase exponentially

during the Christmas season, but the

urgency attached to that demand by

the consumer is likewise increased

exponentially.

Behind the scenes, each organisation

large and small must plan, prepare,

implement, and oversee their supply

chain strategies to handle these peaks

in demand; blow it and it may cost the

organisation dearly, perhaps fatally; get

it right and the organisation benefits not

only financially (some retailers make half

their annual profit in December), but in

its brand perception, customer loyalty,

and team morale.

With a combination of increasing

competition, the GFC bearing down

on financial performance, and the

introduction and growth of the

e-retailers, the pressure on getting

seasonal supply chains right has never

been more intense. The old adage of

“right product, right place, right time”

now has some additions; “in the right

quantity, at the right price”.

Many of us are well versed in the

“7P’s” philosophy; “Proper Planning and

Preparation Prevents Particularly Poor

Performance”, or its similar variation.

Observing this philosophy, nearly every

large retailer around the world will be

taking steps each and every month of

the year in the planning and execution

of their festive season supply chain.

Indeed, handling an event of this

magnitude may be a full time job for

an individual or an entire team in some

organisations.

Their annual diary may pan out

something like the following;

JANUARY; When the Christmas

and New Year Sales are done and

the dust settles, the management

team or dedicated task force makes

their analysis of the entire event; the

effectiveness of the planning, the

implementation, what worked, what

I December 201212

didn’t work, where were the bottlenecks, what

risks were not foreseen, what inventories are

left over and where, financial performance,

and so on. Overstocks must be addressed

and learning’s taken into account in the next

year’s planning.

FEBRUARY; Plans start to be outlined for

the next festive season, and some purchase

orders (PO’s) may even be placed with

overseas manufacturers (production and

delivery lead times can be up to 18 months for

some items).

MARCH; Demand forecasts are generated

for normal ranged items and for seasonal

lines. If relevant, this years “buzz” lines are

identified and all sales and order forecasts

are reviewed by the stakeholders (marketing,

finance, supply chain, operations).

APRIL; PO’s are placed on vendors or

indicative forecasts sent. Anticipated stock

on hand figures are calculated for the period,

store allocation quantities and schedules

determined. Resources such as storage

space, MHE, and manpower are reviewed and

additional support arranged.

MAY; PO’s may continue to be placed

and supply commitments taken from the

vendors.

JUNE; Business Continuity Plans (BCP’s)

are raised for any anticipated possible

business disruption.

JULY; Stock-builds at the DC’s may begin

as early as July, with deployment of the

seasonal product range into the frontline

stores commencing around September.

AUGUST; Transport schedules are

planned in consideration of changed traffic

patterns and increased volumes. After-

hours receiving into stores needs to be

arranged for access and labour availability.

Expense budgets must be constantly

monitored to ensure that the many

additional costs fit in with the annual budget

that was submitted to Finance Department

late last year.

SEPTEMBER; The initial allocations of stock

are made into the stores, generally light and

designed to simply demonstrate the range

to customers, to let them know “we are in

the Christmas business”.

September is also the time when many

of the recruitment drives are ramped up to

bring on the army of temporary workers to

handle the increased workloads. This goes

for retailers, e-retailers, 3PL’s and couriers.

For example, this year in the US alone,

Amazon hired over 50,000 additional

workers for their fulfilment centres, Toys-

r-Us hired 45,000, UPS hired 55,000 and

Walmart 50,000. The sourcing of specialist

skills such as MHE operators, the overall

application process, selection, training and

induction of temporary staff is a mammoth

project on its own.

Many of us are well versed in the “7P’s” philosophy; “Proper Planning and Preparation Prevents Particularly Poor Performance”, or its similar variation.

COVER STORY

December 2012 I 13

While the demands of seasonality continue, the retail landscape continues to evolve. As competition increases each year, larger organisations are seeking advantage through scale and technology.

OCTOBER; Security is bolstered, and

more stock-builds into stores are made.

NOVEMBER; Final allocations/stock-

builds are made into stores.

DECEMBER; It’s “all hands to the pump”

as the entire team races to keep up with

demand. In many organisations, even Head

Office staff will be deployed into stores in

the final week to help out with gift wrapping,

moving stock, and assisting customers.

And then the annual cycle starts again.

While the demands of seasonality

continue, the retail landscape continues to

evolve. As competition increases each year,

larger organisations are seeking advantage

through scale and technology.

For example, in order to drive

responsiveness to customers’ requirements,

Amazon have designed a global supply

chain network with a regional approach,

opening 18 massive Fulfilment Centres (FC)

this year alone, some exceeding 1 million

sq ft in size. Each FC uses a pick-by-hand

approach, facilitated by handheld readers,

but after the packaging stage, nearly all

processes are automated using lengthy

COVER STORY

I December 201214

conveyer systems and automated sorting.

Other large retailers, using cloud

technology, constantly monitor their

inventory levels within their many stores

and DC’s, managing stock levels by moving

prices or redeploying inventories within

their network.

Over a third of the world’s population

now have access to the Internet, and mobile

phone uptake has increased by more than

600 million in the past year to over six

billion. As a result, the supply chain is under

more pressure as it is stretched across

multichannel requirements.

The e-retailers, while coping with their

already substantial growth, are discovering

that traditional supply chain practices don’t

work for them, and are also very much

exposed to the seasonal demand peak at

this time of year.

For some, the absence of a network of

“bricks and mortar” stores may remove

one element of complexity from the supply

chain, but new challenges arise; without

stores, the extra storage space they could

provide is not available. The additional

single item picking, VAS and packaging

required to satisfy customer orders

increases far more than simply picking an

outer shipper box for a store, and handling

the volume of direct-to-consumer deliveries

and their accompanying customer enquiries

is a challenge in itself.

But its not all about scale and

technology. The most important thing in any

organisation, large or small, is teamwork. “In

Michael is currently the Managing Director of B2C Logistics, A Performance and Management Consulting business with offices in UAE and Australia, specialising in retail, FMCG, food and e-retail sectors in the emerging markets with large scale and diverse supply chains.

For more information you can email Michael at michaelstockdale@b2clogistics.com or find him on Linkedin.com, or B2CLogistics on Twitter

COVER STORY

conveyer systems and automated sorting.

Other large retailers, using cloud

technology, constantly monitor their

inventory levels within their many stores

and DC’s, managing stock levels by moving

prices or redeploying inventories within

their network.

Over a third of the world’s population

now have access to the Internet, and mobile

phone uptake has increased by more than

600 million in the past year to over six

billion. As a result, the supply chain is under

more pressure as it is stretched across

multichannel requirements.

The e-retailers, while coping with their

already substantial growth, are discovering

that traditional supply chain practices don’t

work for them, and are also very much

exposed to the seasonal demand peak at

this time of year.

For some, the absence of a network of

“bricks and mortar” stores may remove

one element of complexity from the supply

chain, but new challenges arise; without

stores, the extra storage space they could

provide is not available. The additional

single item picking, VAS and packaging

required to satisfy customer orders

increases far more than simply picking an

outer shipper box for a store, and handling

the volume of direct-to-consumer deliveries

and their accompanying customer enquiries

is a challenge in itself.

But its not all about scale and

technology. The most important thing in any

organisation, large or small, is teamwork. “In

December 2012 I 15

COVER STORY

my experience you need to have the right

people, people who really enjoy the detail

and rigour of master data and planning.

If you have a business where the people

engaged in this area work as a team all

playing for the team and not the individual

department then it will all come together,”

says Steve Doyle, Managing Director of the

hugely successful Super Retail Group.

Seasonal peaks also present a challenge

for carriers and couriers. Emirates SkyCargo

plans well in advance based on previous

and current trends, managing additional

freighters to match the anticipated demand.

Ram Menon, Senior Vice President Cargo

at Emirates advises 3PL’s and supply chain

managers to “anticipate and advance

purchase the capacity as early as possible

or else risk finding last moment capacity

which generally comes at higher premium”.

To illustrate what the peak means in the

volume of parcels for couriers, UPS alone

will deliver 527 million packages in the four

weeks leading up to Christmas this year,

peaking on 22nd December when they will

be delivering 300 parcels per second. This

required UPS to arrange an additional 400

flights per day for the period.

Regardless of whether the organisation is

a retailer, e-retailer, 3PL, carrier or courier,

handling the festive season logistics

requires a combination of;

- realistic demand forecasting

- careful and consultative planning

- a resilient supply chain with “sense and

respond” capability

- continuous monitoring

- risk management

- team effort

- customer focus

So when you are being squeezed in the

crowded malls, waiting in line at the store

checkouts with gifts in hand, or waiting

for your special parcels to be delivered

to your door, it is easy to forget about the

vast efforts that so many teams of great

professionals have made to get your items

to the right place at the right time in the right

quantities at the right price.

But, thanks to them, we will all have a Merry

Christmas.

I December 201216

LOG. WINDOW

ZAFCO Opens New Facility in Jebel Ali Free Zone

Leading tyre, battery and lubricant

distributor ZAFCO opened a new

auditorium and recreation centre in Jebel

Ali Free Zone (Jafza).

ZAFCO declared its auditorium open

during a ceremony attended by several

senior Jafza officials, including Mr Ibrahim

Mohamed Al Janahi, Deputy CEO of Jafza,

Samir Chaturvedi, SVP Customer Relations

and Dr Mohamed Al Banna, VP Commercial

Sales. Speaking at the opening ceremony, Mr

Al Janahi said: “Since establishing its regional

hub in Jafza in 1993, ZAFCO has gone from

strength to strength. This new facility is

testament to the company’s ability to grow

and succeed. This auditorium is more than a

result of past success; it is a stepping stone

to future growth. Jafza is proud to be a part of

ZAFCO’s journey, and will continue to support

ZAFCO as this facility helps them on the way

to greatness.”

ZAFCO’s auditorium, located in Jafza’s

South Zone, has the capacity to seat over

100 people and is equipped with state-of-the-

art conference rooms as well as recreation

facilities for ZAFCO employees. These

facilities will provide a tailored location to

support the company’s staff through events

and education as the company continues to

grow.

saudi Arabia postpones new aviation licenses

Saudi Arabia’s General Authority for

Civil Aviation (GACA) has postponed

awarding new carrier licenses until the

end of this year as it needs more time

to evaluate the bids.

The winning bids were expected by

the end of November. “(GACA) needs

more time to choose the best operating

models after it completes the analysis

and evaluation of the bids that were

received from the companies,” it said in a

statement.

The license, which 14 companies

had applied for, is to operate both local

and international flights. Qatar Airways,

Bahrain Air and Gulf Air are among the

firms in pre-qualified consortia bidding

for the license. In July, Qatar Airways

said it was in talks with GACA about

opportunities to invest in the Saudi

aviation sector. Currently only two

airlines, the national carrier Saudi Airlines

and budget airline National Air Services

(NAS), service a domestic market of

around 27 million people.

But with a price cap on domestic

flights, private airlines have struggled

with their profit margins. In 2010, a third

carrier, Sama Airlines, was forced to

suspend its operations. Saudi Airlines,

which is undergoing a slow privatization

process, receives fuel at subsidised

prices unlike private carriers, allowing it

to offset the limits of the ticket costs.

DHL boosts Libya’s connectivity with global logistics links

DHL Global Forwarding opens first

office in Tripoli to provide international

freight, domestic and cross-border

trucking services.

DHL Global Forwarding has opened

its first office in Libya as a faster

than expected recovery in oil and

hydrocarbon production drives a new

era of economic growth. In addition

to DHL’s global network, DHL Global

Forwarding will offer customers in

key sectors – namely, oil and energy,

construction, telecommunications

and pharmaceuticals – access to

international standard services such

as documentation handling, customs

clearance and warehousing, air and

ocean freight, domestic and cross-

border trucking. A major oil exporter

with a population of 6.5 million and a

per capita GDP of US$5,510 in 2011,

Libya’s oil production for 2012 is up

to 1.52 million barrels a day versus an

average of 166,000 per day in 2011.

Real GDP growth for 2012 is expected

to be 122 per cent.

Selected References:

Take your warehouse to the pole position

Visit the fi rst Logistics Solution Center in Middle East at Dubai DLC

EPS – Ehrhardt + Partner Solutions DWC – LLCSoftware Systems for Warehouse Logistics Dubai Logistics City · P. O.Box 7480 · Dubai, UAE

Phone (+971) 4-87 01 000 · Fax (+971) 4-87 01 050

www.ehrhardt-partner.ae · Email: info@ehrhardt-partner.ae

Full Logistics Software Suite

Logistics Focused SolutionsWarehouse Management System LFSWarehouse Planning and Consulting

Warehouse Optimization · Distribution Management

LFS – your total Solution

The warehouse management system LFS, is modular appli-cable to all industry sectors. It was designed and imple-mented for both, simple requirements applications as well as complex. Through dialogues based, the LFS manages the complete mate-rial fl ow and information of logistics center.

Perfect Ensemble Playing

www.ehrhardt-partner.ae

December 2012 I 17

Selected References:

Take your warehouse to the pole position

Visit the fi rst Logistics Solution Center in Middle East at Dubai DLC

EPS – Ehrhardt + Partner Solutions DWC – LLCSoftware Systems for Warehouse Logistics Dubai Logistics City · P. O.Box 7480 · Dubai, UAE

Phone (+971) 4-87 01 000 · Fax (+971) 4-87 01 050

www.ehrhardt-partner.ae · Email: info@ehrhardt-partner.ae

Full Logistics Software Suite

Logistics Focused SolutionsWarehouse Management System LFSWarehouse Planning and Consulting

Warehouse Optimization · Distribution Management

LFS – your total Solution

The warehouse management system LFS, is modular appli-cable to all industry sectors. It was designed and imple-mented for both, simple requirements applications as well as complex. Through dialogues based, the LFS manages the complete mate-rial fl ow and information of logistics center.

Perfect Ensemble Playing

www.ehrhardt-partner.ae

I December 201218

LOG. WINDOW

SENIOR US TRADE OFFICIAL VISITS DP WORLD DP World welcomed U.S.

Undersecretary of Commerce for

International Trade, Francisco Sanchez, to

its Dubai headquarters and flagship Jebel

Ali port.

Mr. Sanchez met with the DP World

Chairman, HE Sultan Ahmed Bin Sulayem

and Vice Chairman, HE Jamal Majid Bin

Thaniah and was given the background

on DP World projects under construction

worldwide, including the Embraport project

in Santos, Brazil, and the giant London

Gateway development in the UK.

They were joined at the meeting by John

Simmons, US Counselor for Commercial

Affairs.

DP World Chairman, HE Sultan Ahmed

bin Sulayem, said: “We were delighted to

host this visit and look forward to building

on the relationship further. A wide range

of topics were discussed and there was a

fruitful exchange of ideas.”

Gulf Air, the national carrier of the

Kingdom of Bahrain and SITA, have

signed an agreement that will allow

Gulf Air to use SITA’s network services

to optimise its operations across 48

destinations.

The agreement includes the provision

of all private network, internet, voice,

messaging and reporting services for Gulf

Air. SITA will provide a variety of connectivity

methods to the airline’s offices at airports

in more than 20 countries across four

continents. These will range from private

MPLS-based connections to public internet

connections and will include connectivity

to Gulf Air’s air transport industry partners,

a unique feature of SITA’s network which

is embedded throughout its servicenet

architecture. Through this optimisation the

airline expects cost savings of up to 22

percent in IP-related services at airports

worldwide. Samer Majali, CEO, Gulf Air,

said: “Gulf Air recognises the importance of

technology as a key element of its business

and has been proactively upgrading its

technical capabilities to serve its customers

faster, easier and more efficiently. The

new technology

optimisation not

only improves

efficiencies across

our business but

also saves our

communications

costs significantly.

SITA is a long-

standing partner

of Gulf Air and its

continued focus on

optimising network

communications

by leveraging the latest technology has

ensured that our partnership continues.”

Gulf Air will use these community-specific

services, called SITA AirportHub, for access

to its departure control systems at the 20

airports in which it operates.

GULF AIR SELECTS SITA FOR OPTIMISED NETWORK CONNECTIVITY

INNOVATIVE LOGISTICSGeodis Wilson UAE LLCPO Box 219, Jabel Ali Freezone UAETel. +971 4 880 9220 Fax. +971 4 880 9337info@geodiswilson.com

www.geodiswilson.com

Jafza and Dubai Chamber join forces to boost customer experience

The long-standing relationship

between Jafza and Dubai Chamber

of Commerce and Industry received

additional reinforcement through the

initiation of joint projects in the areas

of communication and mutual team

development.

CEO of Economic Zones World, H.E.

Salma Ali Saif Saeed Bin Hareb and

Director General of Dubai Chamber, H.E.

Hamad Buamim, signed a Memorandum

of Understanding (MoU) that seeks

to underpin the foundations of the

partnership between the two organisations.

The key areas of focus that stem from

this new understanding are to refresh

lines of communication between Jafza

and Dubai Chamber and to establish a

closer relationship that will be beneficial

to the customers of both entities. In order

to meet the goals established by this MoU

there will be an evaluation on both sides

of current procedures with the aim of

developing new, joint approaches. This will

allow for identification of any existing gaps

in knowledge and operation and provide

opportunity for mutual recommendations

for rectifying any issues.

There is also a strong impetus on

increasing the flow of information between

Jafza, Dubai Chamber and their customers.

To this end, it is hoped to establish

electronic programmes connecting Jafza

and Dubai Chamber.

This will also increase ease of operation

and encourage closer cooperation

regarding conferences, training courses

and seminars.

LOG. WINDOW

I December 201220

Konecranes to deliver 12 additional ASCs to Abu Dhabi

Finland-based Konecranes has received

an order to deliver 12 additional automated

stacking cranes (ASCs) to Khalifa Port,

owned by the Abu Dhabi Ports Company

(ADPC) and operated by Abu Dhabi

Terminals (ADT).

The latest order follows Konecranes

delivery of a complete automated container

yard system including 30 ASCs to Khalifa

Port, which commenced operations from

September 2012.

Konecranes said that the 12 ASCs have a

lifting capacity of 40 tons, stacking one-

over-five containers high and nine wide

are equipped with automation controls and

its Active Load Control (ALC) system. The

companies did not disclose the value of the

latest order.

Deliveries are expected to start in the

fourth quarter of 2013 and first quarter of

2014. ADT CEO Martijn Van de Linde said

that the company is two months ahead of

schedule for completing the transitioning of

all container traffic from Mina Zayed to the

Khalifa Port Container Terminal. “We had

initially anticipated completion of the process

by the end of Q1 2013, but now we are

projecting completion in January 2013,” Van

de Linde said.

sharaf Logistics to use etihad Rail’s network

UAE-based Sharaf Logistics

has signed a Memorandum of

Understanding (MoU) to use Etihad

Rail’s network to transport its

customers’ goods.

Sharaf Logistics offers supply chain

solutions and has several offices across

the UAE as well as a presence in India,

China, Egypt, Pakistan and Nigeria. Etihad

Rail is the developer and operator of the

UAE’s new national railway network.

Stage one of the railway is already

under construction, while the tendering

process for stage two is still in progress.

The second stage of the rail network

will link Mussafah, the Gulf ports and

the Saudi and Omani borders bringing

benefits to Sharaf in the UAE and also

support the logistics provider’s GCC

business.

Etihad Rail said that the rail network

will provide Sharaf a sustainable mode of

transport in a major area of its customer

network.

Sharaf Logistics managing director

Johan Bergwerff said, “We believe the

rail network will be the most effective

means of transportation for freight and

that it will create a great value-add to our

customers.”

Giordano to open logistics centre in UAE

Apparel retailer Giordano

International will open a new

15,000sq ft logistics centre in the

Jebel Ali Free Zone, UAE in January

2013.

The new logistics centre, known

as Giordano Middle East Free Zone

Establishment, will provide logistics

services and manage the company’s

franchise stores in the region. The

centre is expected to accommodate US

$5m to US $10m worth of merchandise

in the next three years as the company

plans to expand in Africa and Eastern

Europeans markets. Giordano

International chairman Peter Lau said

that the company’s UAE operation

has managed to expand its brand

into 23 countries across the Middle

East, India, Africa, Central Asia and

Eastern Europe. “With its strategic

location, coupled with the incredible

infrastructure of Jebel Ali Free Zone

and business friendly policy of the

country, the U.A.E. will now be our

springboard to expand Giordano into

other markets outside Asia,” Lau said.

LOG. WINDOW

December 2012 I 21

What is the economic outlook for Pharma supply and logistics in 2013?

A few months ago we embarked on

one of the biggest surveys of its kind

to determine what the future holds for

Pharmaceutical Supply & Logistics.

We have now compiled and analysed

the results in the new BioPharma Supply

Chain in Recessionary Times report.

While R&D pipelines shrink and many

pharmaceutical companies are looking

to restructure their drug development

operations and do more with less,

the survey shows that a majority of

manufacturers of life science products

and temperature control solution/

service providers plan to invest in new

technologies to tackle supply chain

challenges and improve the efficiency of

their operations.

TNT is prepared to handle the Festive Season Freight volumes in the Middle East

are expected to increase over the next

few weeks in the run-up to the festive

season, says leading express delivery

company TNT Express.

With shoppers expected to flock to

retailers over the holidays, businesses will

need to ensure stock is available when

and where it is needed.

TNT Express UAE estimates that

approximately 80% of the increased freight

volumes are destined for stores in Saudi

Arabia. As the largest road carrier in the

region, TNT’s volume of consignments

ahead of the holidays act as a bell weather

for the retail sector.

“This year we have seen strong

demand from our lifestyle, retail and FMCG

customer segments. The current economic

growth in the GCC has fueled the sector

which in turn creates further demand

for our products” comments James

Edgeworth, TNT’s Sales & Marketing

Director. Festivals and holidays typically

see a spike in volumes for which TNT

Express has been planning. “Festivals and

public holidays are always busy times,”

James adds, “From experience, we

would like to urge businesses around the

region to make sure that they adequately

prepare for stock replenishment to ensure

consignments reach their destination in

good time.”

Despite the current global economic

uncertainty, pharma supply professionals

are optimistic about job prospects, and

growth is predicted for 2013 and beyond.

Amongst the Key Findings are:

• 84%ofmanufacturersthinktheir

company is better prepared to cope if a

recession hits in 2013

• Overhalfofmanufacturersoflife

science products (53%) are looking to

expand into Asia in the next 12 – 18

months

• 46%oflifesciencemanufacturers

think their company should be investing

in packaging in the next 12 months to

increase profitability.

LOG. WINDOW

I December 201222

GAC to provide logistics services for 12-hour race in Abu Dhabi

Gulf Warehousing doubles its distribution vehicle fleet

Algeposa starts work on warehousing facility at salalah Port in Oman

Qatar-based logistics solution provider

Gulf Warehousing Company has doubled

its fleet of distribution vehicles to 700 in

total.

Out of the total number of transportation

vehicles, 60 vehicles are meant for

distribution sector which comprises smaller

3t-7t dry and reefer box trucks. The feeder

trucks will serve more than 500 retail outlets

in Qatar as well as being used for home

deliveries.

The addition of new vehicles in its

fleet is part of Gulf Warehousing’s plan to

expand operations in the country and in

the Middle East and North Africa (MENA)

region. The company currently provides

distribution services to food sector,

Spanish logistics company

Algeposa has started work on a

12,000 sq m warehouse facility near

Salalah Port in Oman.

The facility will be used to store and

distribute grains and other commodities

in East Africa, South Asia and the Gulf

region.In July 2011, the company had

signed a MoU with Port of Salalah

to build and operate the centre. The

company earlier said that it will take

advantage of the strategic location

and connectivity of these shipping

lines in Salalah to reach markets faster.

Under the agreement, Arabian Sea

Ports Services, a unit of Algeposa, will

provide distribution services including

warehousing, freight forwarding,

packaging and transportation. As per

the deal, the logistics hub will involve

US$14m investment to construct a

40,000sq m facility to handle over

400,000t of cargo per year. Port

of Salalah chairman Abdul Aziz Ali

Shanfari told timesofoman.com that,

“many businesses have expressed

interest in the general cargo expansion

and we expect it to provide the kind of

benefit to the customers and the local

economic development that grows the

port’s contribution to the local, regional

and global markets sustainably.”

Shipping firm Gulf Agency Company

(GAC) has secured a contract to provide

logistics services for the Gulf 12-hour race

in Abu Dhabi, organised by the UK-based

company Driving Force Events.

Under the deal, GAC Abu Dhabi will

handle the sea freight for 26 cars, tyres,

accessories and other equipment along with

its subsidiary GAC Pindar. GAC Dubai will

handle the clearing of shipments upon their

arrival at Jebel Ali Port in Dubai as well

as arrange land transportation to Yas Marina

Circuit, in coordination with GAC Abu Dhabi.

The deal will also see GAC handle cars

arrived by air and responsible for providing

the equipment to offload the cars at the

Yas Marina Circuit, and shipping them back

to Europe upon completion of the race.

GAC Abu Dhabi managing director Ronnie

Knowles said, “Our team will see to it that all

vehicles and supplies are available to the

teams on time and in optimal condition at

the Circuit, so they can focus.”

consumer electronics, FMCG, cosmetics,

as well as providing specialised services

like distribution of dangerous goods. Gulf

Warehousing Company contract logistics

director Nader Hakim said the company’s

distribution service does not just handle the

transportation of goods but also provides an

integrated service along with warehousing.

LOG. WINDOW

P: +971 4804 8100 · E: info@ssi-schaefer.ae · www.ssi-schaefer.ae

Effective warehouse design means short routes for goods and staff. Using containers in conjunction with intelligent conveyor systems speed up and optimise logistics operations. We show you how to become fast, flexible and efficient. Contact us, we will gladly advise you.

Fast beats slow

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December 2012 I 23

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Effective warehouse design means short routes for goods and staff. Using containers in conjunction with intelligent conveyor systems speed up and optimise logistics operations. We show you how to become fast, flexible and efficient. Contact us, we will gladly advise you.

Fast beats slow

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I December 201224

REPORT

Fedex Prepares forBusiest Day of the Year“We are ready once more to support this year’s

expected peak volume of deliveries thanks to the dedication and commitment of our team

members across the region and globally,” David Ross – Senior Vice President of FedEx Middle East, Indian Subcontinent and Africa.

FedEx Express, the world’s largest express transportation company, is gearing up for the busiest day in the history of the company with a clear agenda; to provide fast and reliable delivery to more than 220 countries and territories using a global air and ground network to speed delivery of time-sensitive shipments, by a definite time and date with money-back guarantee.

Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 300,000 team members to remain “absolutely, positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities.

In this issue of LOG Middle East, our team asked the experts at FedEx for some simple tips for our readers and small business customers to help them stand-out from the crowd during this busy holiday season and we found out that the number one rule is to “Plan, plan, plan…and then plan some more!” Like any other courier

December 2012 I 25

REPORT

company, FedEx is at its busiest during the holiday season, but the moment the clock strikes midnight on December 26, their focus shifts to the next Christmas – assessing what went well, what could have gone better and brainstorming around what else they can do for their customers not only during the festive season but also all year round.

Having a precise inventory at hand is rule number two- making sure you keep an eye on stockpiles and keeping customers posted if you expect any delays. When planning for the year ahead, consider stocking up early in order to be able to fulfill all orders and always plan for extras. Also compare your sales numbers with last year in order to obtain a good estimate of how much to order next year.

Last but not least is your company’s marketing strategy – make sure you’ve got the right products front and centre on your website and in your online customer communications; be it emailed offers, newsletters, etc. You may also consider

offering special products and pricing on your biggest-selling items or perhaps even volume discounts.

Holiday Season checklist:

- Plan for the year ahead well in advance- Prepare a detailed inventory- Draft a clear-cut Marketing Strategy

With a full range of express and deferred services, FedEx is strategically positioned to ensure customers have a myriad of shipping options during the holiday period. Between the last week of November and Christmas, FedEx forecasts more than 280 million shipments to move through its worldwide shipping networks. This is a thirteen percent increase for the Christmas season compared to 2011 when 247 million shipments were processed. This year in the second week of December, FedEx Corp. will see almost 19 million packages move around the world.

In Europe, Middle East, Indian Subcontinent and Africa (EMEA), the busiest day for FedEx Express outbound shipments is expected to be on Tuesday, December 18th, which represents an increase of six percent in comparison to last year. Likewise, December 17th will be the peak day for shipments coming into the region. FedEx will move more than 70 million shipments during its business week, December 9th to 15th - a ten percent increase on the same time in 2011.As always, proper packaging, sealing and labeling help ensure that shipments arrive on time and in good condition.

Here are some easy packing and shipping tips from the experts at FedEx:

Choosing the right supplies; preferably sturdy boxes with flaps intact and for heavier items double-wall boxes are recommended. Make sure the box you are using is large enough to put adequate padding/wrapping around the contents, remember to keep within the weight specifications for your box and for sealing use tape designed for packaging. Finally the label should be clearly visible with complete recipient details.

“Ship as early as possible and avoid the lines.” For all last-minute customers, the final day to ship with FedEx Express to ensure delivery before Christmas would be the 21st of December (for deliveries within Europe, U.S and Asia Pacific). By setting up shipments online, customers can take full advantage of web-based resources for visibility, planning and efficiency for shipments all year round. When it comes to tracking a package for real-time delivery status and location information, you can do so conveniently on fedex.com.

Shipping Checklist:

- Choose the right supplies- Use smart labeling- Set up shipments online - Ship as early as possible- Track it online

Ship it Green with FedEx

“Ship with a company that has strong environmental priorities.”

FedEx operates 482 hybrid and electric delivery vehicles around the globe and more than 3,300 alternative fuel vehicles. Since being introduced in 2004 the FedEx hybrid fleet has logged over 19 million kilometres of revenue service, saving approximately 1.3 million litres of fuel. For the more environmentally conscious customers’ the experts at FedEx have recommended the following tips to get your package to its holiday destination while minimising the environmental impact.

Purchase boxes made from recycled materials. FedEx envelopes are made from 100% recycled content , the 10kg and 25kg boxes contain a minimum of 70% recycled content and are recyclable.

I December 201226

REPORT

Use the smallest box possible while adequately protecting your item. For the more fragile presents, double box the gift for more protection while shipping and try to use an older box for the interior box. If you are reusing a box, make sure it is in good condition i.e. with no holes, tears or corner dents. Remove any old labels to avoid confusion.

Make sure you package your product properly with the correct amount of cushioning material, look for eco-friendly solutions to cushion your package’s contents. FedEx suggests solutions such as shredded paper or biodegradable packing “peanuts”. Utilise a sturdy corrugated shipping container.

Finally remember that the less your package weighs, the fewer resources it will use.

Green Checklist:

- Purchase boxes made from recycled material- Use the smallest box possible- Look for eco-friendly solutions for cushioning- Choose an environmentally conscious courier service

FedEx Global Volumes Over the Years

The busiest day of the year at FedEx has continued to grow in volumes over the years. A history of busiest days in December since 2005 is as follows:

December 2012 I 27

I December 20122828

FEATURE

Simply Innovate“A global company with operations spread across 5 continents, 150 countries, a team of over 7000 dedicated individuals from 60 different nationalities, Super-Max is without doubt one of the leading razor blade manufacturing companies”

December 2012 I 29

Mr. Pradeep Taylor, Global-Chief Operator Officer of Super-Max and Mr. Muthana Muckatira General Manager of Ehrhardt+Partner reveal all in a one-to-one interview with Ms. Niki Nouri of LOG Middle East Magazine, about the close collaboration in the past months between the two companies in order to plan and implement the best software-solution in terms of reliability, user-friendliness and above all cost-efficiency for Super-Max warehouses.

A light engineering company which started in Mumbai, India over half a century ago, is today one of the largest industry players worldwide. With “backward integration” as one of its core competences, Super-Max takes pride in having its own steady supply of raw materials which is required to produce the blades and this, Mr. Taylor confirms, is one of the most important factors.

“Super-Max is one of the fastest growing brands in its own category, our pre, during and after-shave products cater to the need of men, women and young adults regardless of culture or ethnicity and this is one of the reasons why the company is expected to grow three to five times within the next three to four years- expansion plans are already underway with two newly opened facilities in Brazil and Dubai; all which in turn contribute in taking the company to the next level.” said Mr. Pradeep Taylor.

As to Ehrhardt +Partner and what new solution they have brought to Super-Max’s multi-location warehouses worldwide? The answer is easy – The implementation of Ehrhardt + Partner software has helped in keeping the multi-location warehouses as well as their third party logistics partners in sync and allows them to have a consolidated inventory which was almost impossible not too long ago.

“The integration of the Ehrhardt + Partner software has made it possible for Super-Max to keep track of its inventories in any third party warehouse as well as the main state-of-the-art warehouse at their Jebel-Ali premises which is a great advantage for all their departments,” as per Mr. Muckatira Manager of Ehrhard + Partner.

FEATURE

I December 20123030

After long months of careful research by the Super Max Team, it was finally decided that the software solution from Ehrhardt + Partner would be the right choice, hence commenced the successful collaboration between the two companies.

Mr. Taylor describes the implementation of the software as a “fresh implementation”, as they did not have such a system before and everything was manually-controlled, ideally their on-site warehouse was newly-built.

“We started from gray-scale to the white top, placing policies and procedures together, getting approvals, etc. and the system was completely set from scratch to where it is right now. With the integration of the software, our logistics and supplyl chain management team had to undergo a training and today, it is amusing to see how easy and organised their work has become. Locating a certain palette or preparing a packing list--the team can carry out detailed

tracking of their inventories in various warehouses around the world.”

The planning, successful implementation, and training, took a total of six months and

today, their logistics personnel are using it on a daily basis to run the show.

So now, Super-Max has been added to Ehrhardt + Partner’s long list of happy clientele, which includes Lulu Logistics and Jumbo Logistics to name a few.

“Going forward, they shall reap the benefits; with their warehouses in South America, Europe, and South Africa. The system also gives Super-Max the option to control their warehouses across the globe from one hub--be it in Venezuela, France or Bangladesh, the multi-user feature enables them to add more users, as the company expands.” We, at Ehrhardt + Partner, look forward to being their partner for growth,” said Mr. Muckatira.

Super-Max is proud to be associated with Ehrhardt + Partner, and after all the long months of research, they are confident that they have made the right choice, and would like to recommend their warehouse software

30

In terms of functionality the software is:

-> Extremely user friendly-> Easy to decipher -> Easy to operate i.e. no excessive training is required-> Any errors or omissions can easily be rectified as Ehrhardt +Partner’s interactive after-sales service is always available, around the clock, any day of the week.

FEATURE

solution further.

December 2012 I 31

I December 201232

FEATURE

Calogi Unveils Simplified e-AWB Solution to Industry Leaders

The Calogi team has added

a brand new, innovative

feature to its suite of

e-products. The latest

feature, an e-airway bill

(e-AWB) facility, offers

immense added value for

the small-to-medium airline

and freight forwarders in

the air cargo business.

Digitising elements of the process

is key to speeding up transactions and

the way businesses in the air industry

work together. After much research into

the challenges faced by airlines and

freight forwarders - being asked to sign

lengthy electronic data interchange (EDI)

agreements which often require legal

review; long lead times for signing of

agreements and the need for regular

revisions – Calogi’s dedicated team came

up with the solution.

A paper air waybill comprises two

parts: the front shows shipment details

(defined by IATA in resolution 600A)

and the agents/shippers signature. The

reverse contains the limitation of liability

plus conditions of contract (defined by

IATA in resolution 600B). To move to an

e-AWB the shipment details need to be

transmitted electronically by the forwarder

to the airline, via a Freight Waybill (FWB)

message. The document reverse has been

replaced by an EDI agreement.

The greatest challenge with the current

process is the number of EDI agreements

that need to be signed.

It is estimated that to move to a 100%

e-air waybill environment in Dubai, 100+

airlines would need to sign bilateral

agreements with some 470 forwarders

resulting in a colossal 47,000 EDI

agreements.

December 2012 I 33

FEATURE

33

However, Calogi’s new product has the

solution to this problem. The front of the

air waybill can be replaced with the FWB

and there is no change to this process.

However, to reduce the need for the

smaller forwarder to sign EDI agreements

with multiple airlines, Calogi allows the

forwarder to agree the limits of liability

and conditions of contract on-line. Once

agreed by the forwarder, a digitally signed

copy of the reverse side of the air waybill

(IATA Resolution 600B) is made available

to both the airline and the forwarder.

“I believe this innovation is the first of its

kind,” said Patrick Murray, Head of Calogi,

presenting the new product at the recent

AWB conference in Bahrain. “The simplest

way to replace a double-sided document

is to replicate it in digital format, which we

have done. Our e-AWB solution is perfect

for smaller airlines even if they do not have

a system to receive and process regular

FWBs. The great news is that as part of our

commitment to simplifying the air cargo

business, the electronically signed limits

of liability and conditions of contract is

completely free of charge to our portal

subscribers,” he continued.

“Calogi’s solution is simple but

logical. Investment in new technology

to implement the e-air waybill is going

to be difficult for many airlines in the

current climate and having a ready-made

solution available is a huge step in the

right direction,” said Khalid Mustafa Faqih,

Senior Manager Cargo, Gulf Air Cargo who

hosted the Bahrain event. “While I believe

it will be very popular amongst smaller

forwarders and airlines, even larger

airlines may also find this enabling

technology as a quick way to roll out the

e-AWB.”

Calogi’s e-AWB solution will help

significantly reduce the millions of air

waybill copies that are processed by the

industry every year, saving huge volumes

of paper. Significant productivity gains

can also be expected. Airlines, shippers

or forwarders wishing to view a copy

of the electronic air waybill data can

see the details at the touch of a button.

Calogi’s on-line archiving and retrieval

system also removes the need for printing

paper copies of the documents for filing

purposes.

Calogi now processes over 85% (soon

to be 100%) of dnata’s cargo terminal

shipments electronically. Enabling the

industry to remove the paper air waybill

and accompanying documents from all

shipments processed via dnata terminals

will result in cost savings to the industry

as a whole. IATA estimates these costs

at around US$4.9 billion annually once

e-freight is implemented across the globe.

Mr. Patrick Murray, Head of Calogi

I December 201234

REPORT

Royal Jet’s pioneering medical evacuation serviceThe air ambulance service of Royal Jet, the Abu Dhabi-based international private jet operator, chaired by His Excellency Sheikh Hamdan Bin Mubarak Al Nahyan, has reported its busiest-ever year in 2012 for medical evacuation (Medevac) missions – up by 10 per cent over another record year in 2011.

Royal Jet is also the oldest company

to provide medevac services having

flown over 1,650 missions to date.

“Our medical evacuation service has

earned a reputation of being dependable

and trustworthy, ” said Shane O’Hare,

President and CEO of Royal Jet. “Our

service goes well beyond providing

air ambulances, medical teams and

equipment.

“We provide medical escorts for

patients travelling by commercial airline

to ensure a seamless, expert bed-to-

bed service. We arrange private road

ambulance and helicopter transport and

hospital appointments anywhere in the

world and organise travel on behalf of the

patient’s family.

Just as we do with our luxury jet

charters, we aim to offer our Medevac

clients a quality of service that is second to

none.” Royal Jet operates two dedicated

Medevac aircraft, a Gulfstream G300

and a Learjet 60, which are supported as

required by any of its fleet of six Boeing

Business Jets. O’Hare added that he is

looking at fleet expansion to meet the

rising demand for Medevac support.

“Our air ambulances are equipped

to the highest medical standards. This

includes intravenous infusion pumps,

arterial blood gas monitors, defibrillators,

ventilators, oxygen systems, and

monitoring for blood pressure and

electrolytes,” explained O’Hare.

“Our team specialises in all forms

of critical care, emergency care and

anesthesia. They are experienced in

neonatal and pediatric medicine, cardiac

conditions, transplant candidates and

recipients, patients using ventilators

and those with head or spinal injuries. In

the past few years Royal Jet’s Medevac

division has handled missions in the most

challenging of situations across community,

political and government sectors from

around the world and nearer home in the

GCC.

December 2012 I 35

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YOUR ADVANTAGECreate a close relationship with your customers. Only when the customer knows your offer, he will be in the position to buy!

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I December 201236

REPORT

Record Breaking Five New Aircraft Join Emirates Fleet in DecemberGlobal expansion continues as A380 and Boeing 777 fleets grow

The current Emirates fleet will expand

by five aircraft in the month of December

as the carrier adds three new A380s and

two new Boeing 777s. Maintaining its

edge as one of the world’s fastest growing

airlines, one A380 and one Boeing

777 have joined the network in the first

weekend of December and the remaining

three will join throughout the month.

The new additions to the fleet will

mark the arrival of Emirates 118th and 119th

Boeing aircraft and its 28th to 30th A380s.

As the largest operator of both the A380

and Boeing 777 in the world, Emirates’ new

additions will support its growing route

network. Ever growing, the list of cities

Emirates’ serves expands with two new

destinations in December – Lyon, France

and Phuket, Thailand. In addition, service

to Warsaw, Poland, and Algiers, Algeria, will

begin in the first quarter of 2013.

“Adding a single new aircraft into

the fleet, for any airline, requires careful

planning and good logistical support,” said

Adel Al Redha, Emirates Executive Vice-

President of Engineering and Operations.

“However, adding five new aircraft over the

course of one month is a true achievement.

Notwithstanding the precise planning that

takes place in inducting these aircraft

into the network, none of this would be

possible without our professional team of

flight crew, cabin crew, engineering, airport

and ground operations personnel.”

“I commend our teams for their

commitment and professionalism in

providing a seamless transition in taking

delivery and the induction of these aircraft

into our service; as well as their dedication

in ensuring our passengers experience the

latest innovation in cabin furnishing and

our award-winning service every day, on

every flight across our 128 destinations on

six continents,” he added.

An unrivalled flying experience, the

Emirates A380 remains extremely popular

among passengers; gaining accolades for

its unique features such as the on-board

lounge, shower spas and - an Emirates

standard across the entire fleet –award

winning inflight entertainment in every

seat, in every class with more than 1,400

channels. Specifically deployed on high

density routes where extra capacity

is needed, Emirates A380s reduce

congestion at airports and lead the

industry for quiet, environmentally-friendly

operations. Emirates has the world’s

largest fleet of A380s which currently

serve Amsterdam, Auckland, Bangkok,

Beijing, Hong Kong, Jeddah, Kuala Lumpur,

London Heathrow, Manchester, Melbourne,

Moscow, Munich, New York JFK, Paris,

Rome, Seoul, Shanghai, Singapore,

Sydney, Tokyo and Toronto.

In early 2013, Emirates will expand

operations in Dubai at the world’s first

fully A380-compatible facility at Dubai

International Airport.

December 2012 I 37

sRI LANKAN AIRLINes BOOsTs LINKs TO RIYADH SriLankan Airlines will this month

boost the frequency of its flights

between Colombo and Riyadh to

meet increasing outbound demand

from Saudi Arabia into the local and

wider Indian and Far East markets via

Bandaranaike International Airport in

Doka Best Austrian Company in the GCC During an annual gala event organised

by the Austrian Trade Commission for

the GCC, Doka, the formwork technology

leader in the construction industry, was

named winner of the “Best Austrian

Company in the GCC 2013”.

The esteemed award, which receives

applications from numerous companies,

aims to highlight a corporate leader in

contributing “Operational Excellence”

and hence expanding growth of the

bilateral relations between Austria and

the GCC. Scrutiny and selection of the

recipient is managed by the Austrian

Trade Commissioner for the GCC and

an independent advisory board from the

Austrian Business Council.

Mr. Peter Vogel, Director Doka Group

Middle East was present to receive

the award, as well as senior Doka

management from the region. Expressing

his appreciation, he said, “Doka Middle

East region is a robust operation whose

growth has increased ten-fold over the

past decade. Our ME roots date back

to the 1970s, with today thousands of

completed projects in the highrise,

commercial, residential building and civil

engineering sectors. Our secret to success

was sharpening our competitive edge [as

we served the region], ensuring the best

formwork technology and engineering are

provided to the construction market. With

our specialised expertise we will continue

to be a leader in the construction sector.”

Closing the presentation, Doka

thanked the Austrian Trade Commission

for its proactive support throughout, and

Peter Vogel reiterated the company’s

commitment as a corporate member of the

Austrian Business Council to propagate

Austrian commercial interests in the region.

A designate member of the oneworld

global alliance, the carrier will introduce

an additional three flights on the route

from December 13, 2012, increasing

frequencies from two to five a week.

Flights between

Colombo and

Riyadh were

introduced

by SriLankan

Airlines in March

1988, initially

operating on a

weekly basis,

but a second

rotation was

introduced from

July 1999. The airline competes directly

with Saudia on the route, the Saudi

Arabian national carrier now offering up

to four flights per week, two of which

operate on a triangle basis also serving

Jeddah. In the first nine months of 2012,

an estimated 103,000 O&D passengers

travelled between Colombo and Riyadh,

up 2.7 per cent on the same period in

2011. SriLankan Airlines held an 18 per

cent share of traffic this year, down from

23 per cent in 2011.

SriLankan currently flies to eleven Gulf

and Middle East destinations operating

a total of 59 flights a week. The airline’s

full network spans 64 destinations in 35

countries worldwide.

REPORT

I December 201238

The new airline, to be branded

Germanwings, is a blend of premium and

no-frills products and the group’s last effort

to turn around its short-haul network to

profitability.

Germanwings will operate 32 Airbus

A319s and A320s that have formed

the fleet of the current low-fare airline.

Lufthansa is shifting over 29 A319/320s for

a fleet of 61 narrowbodies. The unit also is

wet-leasing 23 Bombardier CRJ-900s from

Eurowings, one of the group’s regional

subsidiaries. The new Germanwings is

to reach €1.8 billion in annual sales and

16 million passengers with a combined

fleet of 84 aircraft, slightly fewer than the

90 originally envisaged. Lufthansa has

decided not to transfer all of the existing

non-hub fleet to the new unit. Some aircraft

are shifting to hub flying, and the company

has decided to accelerate the retirement of

its Boeing 737-300 and -500 fleet.

With the kickoff date in July,

Germanwings plans to offer three fare

categories. “Best” will provide flexible

tickets, lounge access, priority security

lanes, full frequent flyer recognition, free

baggage and free drinks and meals on

board. The middle seat will remain free in

the first three rows, which are reserved

for premium passengers. Germanwings is

offering the business class-style service on

all domestic routes and trips to Belgium,

Austria, Switzerland, France, Russia and

the U.K., but not on leisure services to the

Mediterranean. Germanwings has decided

on a 32-in. seat pitch in the first 10 rows.

Tickets in the “Smart” category are

flexible, but can only be changed for a

fee. Even frequent flyers can only use the

lounge for a €25 charge, but drinks and

snacks, as well as baggage, are free. The

“Basic” plan is the cheapest, offering 29-in.

seat pitch. Fares start at €33 one-way,

and baggage, food and other services

are extra. Germanwings CEO Thomas

Winkelmann says Smart fares will be

offered from €53.

TECHNOLOGY

Lufthansa’s Germanwings Concept Blends Premium and No-FrillsLufthansa is launching its new concept for European direct services on July 1, 2013, six months after the group’s direct services unit will be merged with low-fare affiliate Germanwings.

December 2012 I 39

I December 201240

PRODUCT UPDATE

Vopak, Sabic to develop new storage terminal in Saudi Arabia

New Cat Lift pallet truck redefines the standards

GAC unveils new eco packaging solution

The highest safety standards, lowest

operating costs and industry-leading

performance are all combined in the new

platform pallet truck from Cat Lift Trucks.

The NPV20N2 features a fold-down

operator platform and folding side bars,

making it the ideal all-round truck for both

ride-on and pedestrian use. Designed to

carry loads and drivers between 20 and

50 metres and for vehicle loading and

unloading this new truck is narrower than its

predecessors adding to its manoeuvrability.

The tiller can also be operated vertically

at ultra-low speed, in “tortoise” mode, to

access the tightest spaces, adding to its

flexibility. The tiller is ergonomically designed

and along with the low step height adds

to operator comfort. The new design now

GAC Packaging Solutions has

introduced a new packaging solution

for liquid & dry cargo transportation.

The new solution, known as

g-drum, is developed and patented

by International Liquid Packaging

Solutions.The solution features

collapsible, sustainable storage units

for liquid & dry bulk transportation with

cost savings of about 10%.

According to the company,

g-drum eliminates the need for pre-

conditioning and post-cleaning disposal

as well as reduces responsible care

premiums which will allow customers to

benefit from lower operating costs.

The company said that it will rent out

the g-drum units on a contract basis

and is responsible for delivering the

drums to suppliers for loading.

GAC will also be responsible for

collecting the drums once loaded,

shipping the loaded units to the

end-user and collecting the empty,

collapsed drums and returning them to

the original loading points.

GAC Packaging Solutions acting

managing director Johan Andersson

said, “The g-drum leasing programme

makes good sense - both financially

and ecologically - for our customers,

who are naturally seeking to make

cost and efficiency savings wherever

possible, whilst also reducing their

carbon footprint.”

Tank storage service provider Vopak

and Saudi Basic Industries (Sabic) have

formed a joint venture (JV) to develop

a new storage terminal in King Fahd

Industrial Port at Jubail, Saudi Arabia.

Sabic holds 75% stake in the JV, known

as Jubail Chemical Storage and Services

Company (JCSSC), while Vopak will

have the remaining 25% stake. Upon its

scheduled completion in early 2015, the

new facility will have an initial storage

capacity of about 250,000 cubic metres.

The first phase of the development will

feature about 40 commodity and specialty

chemical storage tanks with truck handling

and ship loading facilities for five berths.

Vopak said that the new terminal, which

has a potential for expansion in the future,

will help serve Jubail’s growing demand for

petrochemicals and downstream industries

in the region. Vopak operates 84 terminals

with a storage capacity of about 30 million

cbm in 31 countries.

incorporates a standard battery, which

means this truck can readily be added to any

fleet. Access to critical components has been

made easier to speed up diagnosis and

maintenance. A new integrated drive and

lift system has fewer components, a sturdier

sealed chassis, and has been endurance

tested.

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I December 201242

LOG. CLASSIFIEDS

Demand & Inventory Planning Manager - Erbil,Iraq Opportunity to work as Demand & Inventory Planning Manager with experience from a Food/FMCG distributor in the Middle East for a leading importer and distributor of frozen and chilled food products with a wide customer base in Kuwait and Iraq. Responsibilities: • Achieveuninterruptedproductsupplywiththe right safety stocks levels, ensure no inventory build-up and no Out Of Stock situations, maintain product freshness and quality and align product packaging adherence with country’s import regulations.• ResponsibleforForecastandInventorymanagement process and planning to facilitate reach of sales objectives and contribute towards company profitability.• Apply&improveforecastingtechniques,method, approach, accuracy measures and ensure forecasting processes and methods are properly followed by Sales & Marketing departments.• CollaboratewithSales&Marketingteamtodevelop and lead implementation of the annual Demand/ Forecasting & Inventory plan.• Directandmanagedailypurchaseoperations,reconciliation of inventories on record versus actual physical counts, follow-up with suppliers and service providers on in-bound shipments status.• Collecton-timeandanalyzesalesdataneededfor forecast and inventory.• Design,generateandchairtheforecastand inventory meetings/reviews with senior management to provide weekly/monthly forecast/ inventory status reports.• Conductinventoryanalysisofstockrotationsand near expiries to streamline warehousing inventory levels.• Conductsuccessevaluationanalysisofvarioustrade and consumer promotion and highlight learning. Requirements:• Minimum4+yearsFMCG/Foodexperiencein Demand Planning/Forecasting/Inventory management processes• Ahands-onsupplyoperationsindividual,continuously challenges status-quo to positively impact sales operations and constantly drives

for work synergies across the various concerned functions.• Withparticularattentiontodetailsandaccuracy, being continuously ready to state punctual facts for company’s interest without hesitation.• Motivatedtomeetdeadlinesandtargets,an over achiever in stressful and continuously challenging/changing market dynamics.• Analytical,problemsolving,abletomulti-tasksand establish priorities• Planning,decisionmakingandcommunication/team work skills• Presentationandcomputerskills• FluentinEnglishandArabic.

Head of Projects (Project Logistics) - Dammam, Saudi Arabia

Transport&LogisticsCompany,AttractivePackageDammam,KSA AsHeadofProjectsthecandidatewouldberesponsible for reporting directly to the Country Manager and to the Senior VP for Projects – ME & Africa,thisrolerequirestheselectedcandidatetomaintain the Industrial Projects vertical as a stand-aloneP&L,acrossallKSAProvinces. Responsibilities:• Responsibleforbuilding&headingtheCountryProjects Department.• Thesuitablecandidateshouldhaveaworkingknowledge of how EPC contractors conduct their business, including processes for prequalifying the Company.• Understandingthescopeofworks&theimplications, risk and exposure of agreed contract terms is an imperative, allied to which, you should beawareoftheimportanceofQHSEwithinthevertical, & undertake compliance / anti-trust on-line training.• Inadditionyouwillbeexpectedtobuild,establish & maintain communication with local approved subcontractors, for the purpose of market awareness. Ideal candidates:• Shouldhavetheabilitytocommunicateatall levels, across all cultures. To achieve this, the candidate should be articulate & be capable of

operating under their own initiative, including, but not limited to, production of reports / route surveys to an international standard.• Awillingnesstotravel,withaflexible,hands-onapproach is a prerequisite.• Theselectedcandidateshouldhaveabilityto“think-on-your-feet” & clearly present solutions / options to our Clients, in an analytical manner, & be able to competently address any issues raised, including alternative scenarios. Requirements:• Shouldhaverecentlyworkedinasimilarposition for a minimum of 5 years, but have additional industry multi- modal experience, includingair,sea,land&barging.Aworkingknowledge of heavy lift / ODC transport / installations solutions should be known, in order to provide the Client with the most cost competitive / practical solutions.• ThecandidateshoulddemonstrateasolidProject Logistics operational base with the ability to develop business with a commercial aptitude – Saudi experience is an advantage• Thecandidateshouldbefluentinspoken/written English,• Comprehensiveworkingknowledgeofthefollowing MS Office Programs: PowerPoint / Excel /Word.• KSADrivinglicenseisrequired

Head Supply Chain Solutions, India

Based in Mumbai, the company is pan-India Supply Chain Solutions provider who is a leader in the design and delivery of cutting-edge logistics andsupplychainsolutions.Withover30+yearsof rich and varied experience the company has evolved into a consolidated, single point SCM solutions provider to some of the world’s largest companiesinIndia.Anoutstandingopportunityfor a professional to make a real impact in a high growth logistics and supply chain distribution business within the supply chain sector, the candidate will be responsible for driving business growth by providing the right supply chain solution using the best in class solution and network optimization tools.

Responsibilities:• Have6plusyearsexperienceinSCMSolutions

December 2012 I 43

Advertise your job in LOG. Classifieds: Call: +971 (4) 4334 360

E-mail: info@gutenberg-dubai.com

LOG. CLASSIFIEDS

We are in the process of reorganising our Classifieds section where jobs and positions from the Logistics and Supply Chain Industries are posted. We will give some brief and basic information about the position with the corresponding internet link. For doing so we encourage recruitment agencies, corporations, governments and private companies to get in contact with us at info@gutenberg-dubai.com to receive the format requirements.

Issue 48 | June-JuLY 2012

YOUR LOGISTICS AND SUPPLY CHAIN MAGAZINE

www.logmiddleeast.com

Serving the customer right

Oman’s ambitious project

Adapting to rapid changes

Booz & Company

Value proposition

port of sohar

TECHNOLOGY | 24 ANALYSIS | 32 FEATURE | 36

FINDING THE RIGHT TALENTStrategies to hire and retain qualified personnel | Page 06

Issue 46 | APRIL 2012

YOUR LOGISTICS AND SUPPLY CHAIN MAGAZINE

www.log.ae

Reduce costs, maximise yields

Enhancing profits with technology

Ceremony takes place this month

LOG. LEO AwArds

CHAMP CArGO systEMs

BusinEss siMuLAtiOn

INNOVATION | 22 PREVIEW | 30 TECHNOLOGY | 38

LogisticsOIL & GAS

As a vital sector for the GCC economies, safe & secure logistics of oil plays a major role | Page 06

SALALAH FREE ZONE - ADMINISTRATIVE HQAERIAL VIEW SHOWING APPROACH TO MAIN ENTRANCE

Issue 47 | MAY 2012

YOUR LOGISTICS AND SUPPLY CHAIN MAGAZINE

www.log.ae

Industry’s best recognised

Analytic data solutions

LOG. LEO AwArds

TErAdATA COrpOrATiOn

TECHNOLOGY | 24

Making business flow

CEVA LOGisTiCs

PROFILE | 40REVIEW | 32

Reaping the benefits of being on a major trade route | Page 06

SALALAH FREE ZONE

Eng. Awadh bin Salim Al Shanfari, Chief Executive SFZ

43

design-ideallywitha3PLLogisticsProviderand/or Logistics, Supply Chain Consulting provider/supply chain department of other industries• ABachelorofCommerce/MBAinSupplyChain/ Operations• BeabletodemonstrateasolidunderstandingofTransport Management and Supply Chain Solutions for a range of industry sectors• Handsonexperiencewithvariousmodelingtools pertaining to optimization / transportation models using a range of transport and warehouse modellingtoolssuchasCAST,RoutePro,Pitecalong with above average skills in MS Office (mainlyEXCEL,PowerPoint,Word)withtheabilityto analyse comprehensive data• Outstandingprojectmanagementskills–Prince2 would be an advantage• Stronglanguageandcommunicationskillsand have the ability to communicate with local colleagues on a professional level

BDM - Contract Logistics (Domestic Transport) INDONESIA

Based in Jakarta, the company is internationally ranked as one to the top three Contract Logistics companiesinAsiawithastrongreputationfor quality and global solutions. The candidate should be a highly performance focused and success driven sales professional who brings with them a track record in Contract Transport and Logistics Business Development with experience in managing an end to end sales pipeline.

Requirements:• Minimumof5years+BusinessDevelopmentwithin the Domestic Transport sales or similar sales role with a proven track record of success

in business development / solutions design for contract Logistics.• Abletoinitiateseniorlevelmeetingsandleadfrom the front in the marketplace.• Beabletodemonstrateasolidunderstandingand experience of the theory and practice of Supply Chain Management, Transportation Management and Supply Chain Solutions.• Excellentcommunicationandorganizationalskills in multi-tasks environment.• Youwillbeastrongleader,abletomotivateanddevelop a new business and account management teams.

Transport Manager, Singapore

AsanexperiencedTransportmanageryouwillbewellversedinmanagingafleetof65vehiclesperforming180runsperday.Youwillneedtohave extensive planning experience to schedule the runs and optimise the delivery sequencing for a large pool of retail outlets across Singapore and be comfortable in managing sub contractors and outsourced3PLproviders.Youwillneedtohavestrong Singapore domestic transport experience gainedeitherina3PLorashipperenvironmentandbeverycomfortableplanningforafleetofthissize in a manual environment.

Supply Chain Manager (Manufacturing) - Bahrain The company is a leading manufacturer of consumer disposable and packaging products. They are currently seeking to hire a well-experienced and qualified Supply Chain Manager. The role is based is Bahrain.

Responsibilities:• ProactivelyleadandmanagethePurchasingteam across all disciplines to ensure the delivery of the required results and objectives of improved levels of cost, quality, product availability and service• SupporttheManagingDirectorandCOOtodevelop/deliver efficient and consistent best in class Supply Chain processes• InpartnershipwithProductDevelopment,Salesand the COO, expand, evaluate and develop new suppliers, products and procurement strategies.• Ensuretheattainmentoftheoperationalgoalspricing, tangible cost savings, quality service level improvements, timeliness and consistency of supply across the range in all categories and reporting on a timely basis.

Requirements:• DegreeinPurchasing,SupplyChainManagement, with Membership of an accredited AssociationofPurchasing&Supply• Atleast10yearsseniorandprogressivemanagement experience in supply chain purchasing, procurement and sourcing functions in the high-volume packaging and consumer disposable industry organisation• ManagementofGlobalPurchasing,Procurement&SourcingactivitiesforRawMaterialPackaging, Production Consumables, Traded Products, Critical Tolerance Capital Equipment and Spare Parts.• NewSupplierIdentification,managementanddevelopment• Experiencedinthenegotiationofbestpricesand terms & conditions with suppliers• ExtensiveknowledgeofsourcingintheGulfRegion,aswellasotherkeyregionssuchas,Asia,thePacificRimandtheFarEast.

I December 201244

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JANUARY UPCOMING

suPPLY CHAIN AND LOGIsTICs suMMIT AsIASingapore; 8 - 9 January 2013

www.sclasiasummit.com

THe sT ALBANs MODeL RAILWAY eXHIBITION THe aLBan arena; ST aLBanS; uK;

12 - 13 January 2013

PROMAT suPPLY CHAIN eXPO 2013 MccorMicK pLace; cHicago; uSa;

21-24 January 2013

www.promatshow.com

OMAN CONsTRuCTION suMMIT granD HyaTT MuScaT; oMan; 27 - 30 January 2013

COOLCHAIN LOGIsTICs euROPe 2013 BaSeL; SWiTZerLanD; 28 - 30 January 2013

INFRABRAZIL uRBAN TRANsPORT

SHeraTon WorLD TraDe cenTre; Sao pauLo; BraZiL;

28 - 29 January 2013

OFFsHORe WIND & suPPLY CHAIN

CONFeReNCe & eXHIBITION aBerDeen conFerence & eXHiBiTion cenTre;

ScoTLanD; uK; 29 - 30 January 2013

PHILIPPINe PORTs & sHIPPING ManiLa; pHiLippineS; 30 - 31 January 2013

www.transportevents.com

eMeRGING AIRPORTs CONFeReNCe AND eXHIBITION aL BuSTan roTana HoTeL; DuBai;

30 - 31 January 2013

Disclaimer: The details provided in the calendar may be subject to change. Please contact the organisers directly before making any arrangements.

LOGICONaMSTerDaM; neTHerLanDS; 5 - 6 FeBruary 2013

www.logiconeurope.com

3RD ANNuAL ROAD PLANNING,DesIGN AND CONsTRuCTION, MIDDLe eAsT

DoHa; QaTar; 25 - 28 FeBruary 2013

CRITICAL eQuIPMeNT MAINTeNANCe KuWaiT ciTy; KuWaiT; 17 - 20 FeBruary 2013

IATA WORLD CARGO suMMIT 2013DoHa; QaTar; 12 - 14 MarcH 2013

www.iata.org

eXTeNDeD suPPLY CHAIN CONFeReNCe LonDon;uK; 12 - 13 MarcH 2013

www.esc-lon.co.uk

LOGITuRKeYiSTanBuL; TurKey; 13 -14 MarcH 2013

www.logiturkey.com

suPPLY CHAIN & LOGIsTICs sHOWCAseSHangHai; cHina; 13 - 14 MarcH 2013

www.supplychainchina.net

PROCuReCON INDIReCTLonDon; uK; 16 - 18 apriL 2013

www.procurecon-indirect.com

TRANsPORT LOGIsTICMunicH; 7 - 9 June 2013

www.transportlogistic.de

LOGIsTICs LINK LIVe nec BirMingHaM; uK; 5 - 6 June 2013

http://live.logisticslink.co.uk/

TOC CONTAINeR suPPLY CHAIN MIDDLe eAsTDWTc; DuBai; 9 - 11 DeceMBer 2013

www.tocevents-me.com

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www.paparazzishoesuae.com

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We work for Bombardier Transportation Austria GmbH – RSI Rail Services International Austria GmbH – Railtec Entwicklungs- und HandelsGmbH – Deutsche Bahn - Stadtwerke München – Städtische Verkehrsbetriebe Zwickau GmbH – VAG Verkehrs-Aktiengesellschaft – SWB Stadtwerke Bonn Dienstleistungs-GmbH – Erfurter Bahn GmbH – Jenaer Nahverkehr GmbH – Bayrische Oberlandbahn GmbH – Dortmunder Eisenbahn GmbH – Rurtalbahn GmbH – Eurobahn – Voith Turbo Lokomotivtechnik GmbH & Co.KG – Kabel Technik Kiel – Gmein-der Lokomotivenfabrik GmbH – Bombardier Transportation GmbH – MGW Service GmbH & Co.KG – Northrail Technical Services GmbH & Co.KG – EuroMaint Rail AB – Motala Train AB – DB Schenker Rail Tabor S.A. – Capro GmbH – Hittmayr Baumaschinen GmbH – Hansa-Flex Hydraulik GmbH – Hagn Techn. Elastomere GmbH – MKE Metall- u. Kunststoffwaren Erzeugungs GmbH – Siems & Klein Autowerstatt-Technik Vertriebs GmbH – Tesso Klimageräte Vertriebsges.mbH – ÖBB Technische Services GmbH – ÖBB Immobilienmanage-ment GmbH – ÖBB Infrastruktur AG – Siemens AG Österreich – Wiener Linien GmbH & CoKG – IVB Inns-brucker Verkehrsbetriebe – Zillertaler Verkehrsbetriebe – RTS Rail Transport Services GmbH and many more.

WHEN TIME IS OF THE ESSENCEAND YOU MUST PERFORM

H&P Trading delivers Austrian craftsmanshipand solves your technical problemsin public transport and infrastructure!

ROAD+hoses & fittings+gear boxes & axels+pneumatic systems+doors & hinges+cnc parts+nuts & bolts+special parts+etc.

RAIL+fire protection+lighting & lamps+bearings & fittings+glass & windows+spare parts for brake systems+spare parts for the cabin+interior parts+etc.

Sales Success Management for H&P Trading by Wind & Wind FZ LLC.WE BRING THE EXPERTS TO THE MIDDLE EAST!

Troubleshooting

Spare Parts & Consumables

Research & Development

Improvements & Innovations

Redesign & Rebuild

ISO 14001, ISO 9001, EN 15085

!

Wind & Wind FZ LLCDubai Media City, Al Thuraya Tower II, Office 1402

Dubai, United Arab Emirates(represented by Gutenberg Publishing FZ-LLC)

T +971 (4) 4334 360F +971 (4) 4517 945E info@wind-wind.comW www.wind-wind.com

H&P Trading GmbHBundesstrasse 18

A-7531 Kemeten, Austria

4747June-July 2012 I 47

1st year free service or 2000 hours operation

1st year free insurance

1st year 0% interest

0% bank processing fees

(*) Subject to bank approval.

Special price available for bulk purchase.

Linde H30D for AED 3,046/- per month*AED 10,695 down payment

3 tonne diesel forklift Container stuffer version for heavy duty applications Driven by Linde unique hydrostatic transmission system

Linde E16C for AED 3,051/- per month*AED 10,715 down payment

1.6 tonne electrical forklift Container stuffer version 3-wheeler Protected for cold store applications (inclusive of battery & charger).

Linde E20P for AED 3,320/- per month*AED 11,658 down payment

2 tonne electrical forklift Container stuffer version 4-wheeler Protected for cold store applications (inclusive of battery & charger).

YEAR-END PROMOTION

Linde R14S for AED 3,935/- per month*AED 13,819 down payment

1.4 tonne reach truck Lifting height of 8255 mm for productive & intensive storage (inclusive of battery & charger)

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