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Lorenzo: A Clinicians Perspective Neil Nevitt Podiatry Team Leader Liverpool PCT

Lorenzo: A Clinicians Perspective

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Lorenzo: A Clinicians Perspective. Neil Nevitt Podiatry Team Leader Liverpool PCT. Who we are?. Community Podiatry service Clinic based sessions Home visits Nail surgery High risk patients – diabetes, PVD, RA Biomechanics Self referral system – open to all residents of Liverpool - PowerPoint PPT Presentation

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  • Lorenzo: A Clinicians PerspectiveNeil NevittPodiatry Team LeaderLiverpool PCT

  • Who we are?Community Podiatry serviceClinic based sessionsHome visitsNail surgeryHigh risk patients diabetes, PVD, RABiomechanicsSelf referral system open to all residents of LiverpoolCurrently- approx 500 clinic/ 180 dom sessions a month

  • Areas for Improvement: Before LorenzoAccurate understanding of current patients vs total caseloadImproved booking and clinic managementWaiting list managementScheduling system for home visitsChoiceEquityImproved accuracy of demographic details

  • As a Team LeaderStaff and rota management Availability of Clinic sessionsManaging demandUnderstanding productivity DNAsIdentifying opportunities

  • What the Podiatry Service wanted to deliver?Flexibility and choice to patientsAn accessible, equitable service for allA service that responded to patient needTeam that understands its achievements is run effectively.A service with fewer patient complaints

  • Reporting and Information GatheringThenManual countsMonthly talliesDependent on individual clinic staff

    NowMonthly reportsInformation TeamData quality programmeCitywide vs clinic view

  • Chart1

    766

    602

    741

    573

    685

    641

    584

    504

    Referrals

    Month

    No of Referrals

    Liverpool PCT Podiatry Service Referrals

    Sheet1

    LIVERPOOL PCT COMMUNITY PODIATRY SERVICE

    MonthReferrals

    Jan-07766

    Feb-07602

    Mar-07741

    Apr-07573

    May-07685

    Jun-07641

    Jul-07584

    Aug-07504

    Total5096

    MonthContacts

    Jan-073599

    Feb-073720

    Mar-073825

    Apr-073101

    May-074058

    Jun-074100

    Jul-073782

    Aug-073924

    Total30109

    Data Source: NCRS Lorenzo database as at 17/09/2007

    Sheet1

    Referrals

    Month

    No of Referrals

    Liverpool PCT Podiatry Service Referrals

    Sheet2

    Contacts

    Month

    Number of Contacts

    Liverpool PCT Podiatry Service Total Contacts

    Sheet3

  • Chart2

    3599

    3720

    3825

    3101

    4058

    4100

    3782

    3924

    Contacts

    Month

    Number of Contacts

    Liverpool PCT Podiatry Service Total Contacts

    Sheet1

    LIVERPOOL PCT COMMUNITY PODIATRY SERVICE

    MonthReferrals

    Jan-07766

    Feb-07602

    Mar-07741

    Apr-07573

    May-07685

    Jun-07641

    Jul-07584

    Aug-07504

    Total5096

    MonthContacts

    Jan-073599

    Feb-073720

    Mar-073825

    Apr-073101

    May-074058

    Jun-074100

    Jul-073782

    Aug-073924

    Total30109

    Data Source: NCRS Lorenzo database as at 17/09/2007

    Sheet1

    Referrals

    Month

    No of Referrals

    Liverpool PCT Podiatry Service Referrals

    Sheet2

    Contacts

    Month

    Number of Contacts

    Liverpool PCT Podiatry Service Total Contacts

    Sheet3

  • Offering Choice and Managing Demand

    Chart1

    370

    1499

    659

    751

    670

    389

    565

    492

    425

    1325

    1534

    262

    1514

    543

    114

    775

    1174

    655

    582

    905

    73

    3687

    2

    Patients Seen by Location

    Location

    No of Contacts

    Index

    Information & Analysis

    Provider Services

    AHP MONTHLY REPORT

    20th September 2007

    COMMENTARY

    DIETETICS

    PHYSIOTHERAPY

    PODIATRY

    SPEECH THERAPY - ADULT

    SPEECH THERAPY - CHILD

    OCCUPATIONAL THERAPY

    FALLS TEAM

    CASE MANAGERS

    WAITING TIMES

    Commentary

    Allied Health Professionals Monthly Report

    COMMUNITY PODIATRY SERVICE COMMENTARY:

    Referrals to the Podiatry service remain steady at 500 - 600 per month. The service aims

    to offer assessment appointments to all patients within 12 weeks of referral (4 weeks for

    high risk patients) and waiting times are currently within this.

    Contacts for 07/08 are marginally down on the previous year, this is due to the increased

    number of patients failing to attend booked appointments (DNA's).

    The service is looking to determine and address the reasons behind the increase in DNA's.

    COMMUNITY NUTRITION & DIETETICS SERVICE COMMENTARY:

    1) The fall off in activity links to staff holidays and maternity leave within the team.

    2) The service will now have fewer DNA's as it is operating an opt in system with fewer

    wasted appointments.

    COMMUNITY OCCUPATIONAL THERAPY ADULT REHAB TEAM COMMENTARY:

    1) Referrals prior to Jan 07 include falls referrals from BGH. In Jan 07 the service

    sent an OT support worker to BGH and subsequently stopped taking these referrals.

    2) The service has had 1 WTE qualified therapist on long term sick (6 months) & 1

    WTE assistant practitioner also on long term sick.

    3) The service currently has 1 WTE assistant practitioner post vacant (since Sept 06).

    DIETETICS

    COMMUNITY NUTRITION & DIETETICS

    Referrals Received*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    Urgentn/a000113

    Routinen/a1471361331185341602

    Total014713613311900000005351605

    Referrals Closed by reason*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Dependent c/load entry closedn/a11104126

    Discharged with possible recalln/a10001

    Inappropriate Referraln/a10001

    Othern/a11002

    Deceasedn/a11136

    Patient Diedn/a9123226

    Self Disch/Treatm't refusedn/a00011

    Treatment Completedn/a61108

    Total0302597000000071

    Referrals RejectedApr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Rejectedn/a23207

    TSA Rejectedn/a1521121866

    Note: Rejected TSA referrals are not specific to any AHP team

    DOMICILIARY/HOME CONTACTS ONLY

    Total Contacts**Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    2007/2008n/a501012662526692007

    2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    DNA 2007/2008**n/a33201743129

    Canc 2007/2008**n/a001239

    Total DNA/Canc 2007/2008n/a332119000000046138

    Total DNA/Canc 2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    Unreconciled Contactsn/a15563395

    Notes:

    * Where referred to Prof Carer is 5NL_DIET_0000001 to 25 (Rejected Referrals NOT included)

    ** Where referred to Prof Carer is 5NL_DIET_0000001 to 25 and contacts have been actualised.

    actualised = contact has been recorded as attended, CANC or DNA for clinic/dom appointment

    Data Sources:

    NCRS Lorenzo database as at 17/09/2007

    Patients Seen by LocationAprMayJunJulAugSepOctNovDecJanFebMarTotal

    aa_nk__Health Clinic (NHS)n/a00202

    aa_nk__Nursing Home (non-NHS)n/a00101

    aa_nk__Other Locationn/a0010212

    aa_nk__Patient's Homen/a00123

    aa_nk__Res. Care Home (Local Auth)n/a00011

    Lancaster Centren/a00101

    Patient's Homen/a50101249246646

    Telephonen/a00213

    Total0501012662520000000669

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    DIETETICS

    1129.235294117667.30045369210

    3729.235294117667.30045369210

    2529.235294117667.30045369210

    4429.235294117667.30045369210

    3029.235294117667.30045369210

    4429.235294117667.30045369210

    1729.235294117667.30045369210

    4829.235294117667.30045369210

    2729.235294117667.30045369210

    2929.235294117667.30045369210

    2529.235294117667.30045369210

    4029.235294117667.30045369210

    3429.235294117667.30045369210

    2429.235294117667.30045369210

    2129.235294117667.30045369210

    2929.235294117667.30045369210

    1229.235294117667.30045369210

    Referrals

    Average

    UCL

    LCL

    No. of Referrals

    Dietetics Weekly Referrals SPC chart

    PHYSIO

    0

    0

    0

    0

    0

    0

    0

    0

    Patients Seen by Location

    Location

    No of Contacts

    PODIATRY

    COMMUNITY PHYSIOTHERAPY

    Referrals Received*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    Urgentn/a000000

    Routinen/a2332332531738922676

    Total023323325317300000008922676

    Referrals Closed by reason*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Clinical Assessment Completedn/a00101

    Dependent c/load entry closedn/a5626165103

    Discharged - Other Providern/a12003

    Inappropriate Referraln/a20002

    Othern/a532010

    Deceasedn/a01113

    Patient Diedn/a51006

    Self Disch/Treatm't refusedn/a12104

    Transfer to hospitaln/a015511

    Transfer to residential accomn/a10001

    Treatment Completedn/a141919355

    Treatment unnecessaryn/a10012

    Unable to contact patientn/a10001

    Total0875545150000000202

    Referrals RejectedApr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Rejectedn/a111771247

    TSA Rejectedn/a1521121866

    Note: Rejected TSA referrals are not specific to any AHP team

    Total Contacts**Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    2007/200845763865777491734438263

    2006/200762077590677889357463973554269763955583538353

    % Diff-26.3%-17.7%-27.5%-0.5%2.7%-1.1%

    DNA 2007/2008**46468872173

    Canc 2007/2008**2314912765156

    Total DNA/Canc 2007/200869181520150000000137329

    Total DNA/Canc 2006/20075992659771667594531006885925925

    % Diff16.9%-80.4%-76.9%-79.4%-78.9%-85.2%-64.5%

    Unreconciled Contactsn/a16133656

    Notes:

    * Where referred to Prof Carer is 5NL_PHYSIO_0000001 to 24 (Rejected Referrals NOT included)

    ** Where referred to Prof Carer is 5NL_PHYSIO_0000001 to 24 and contacts have been actualised.

    actualised = contact has been recorded as attended, CANC or DNA for clinic/dom appointment

    Data Sources:

    Peak Physiotherapy database as at 31/07/2007

    NCRS Lorenzo database as at 17/09/2007

    Patients Seen by LocationAprMayJunJulAugSepOctNovDecJanFebMarTotal

    43 Whitehedge Road, Garston, L19 1RZ000112

    aa_nk__Health Centre000101

    aa_nk__Health Clinic (NHS)014101025

    aa_nk__Nursing Home (NHS)382743072

    aa_nk__Nursing Home (non-NHS)0511191146

    aa_nk__Other GMP Premises001001

    aa_nk__Other Location1941414758

    aa_nk__Patient's Home001001

    aa_nk__Public Place011002

    aa_nk__Res. Care Home (Local Auth)010001

    aa_nk__Res. Care Home (non-NHS/LA)000011

    aa_nk__Resource Centre (Local Auth)001001

    aa_nk__Ward013123187271594

    DLL GYM001001

    KENT LODGE010139187165

    Patient's Home4004814565196082464

    Patient's Visiting Address041207

    Telephone000011

    Total45763865777491700000003443

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    PODIATRY

    3751.058823529487.627972465614.4896745932

    5151.058823529487.627972465614.4896745932

    6651.058823529487.627972465614.4896745932

    4851.058823529487.627972465614.4896745932

    4051.058823529487.627972465614.4896745932

    5851.058823529487.627972465614.4896745932

    5951.058823529487.627972465614.4896745932

    7151.058823529487.627972465614.4896745932

    3551.058823529487.627972465614.4896745932

    6151.058823529487.627972465614.4896745932

    6151.058823529487.627972465614.4896745932

    5251.058823529487.627972465614.4896745932

    5751.058823529487.627972465614.4896745932

    5551.058823529487.627972465614.4896745932

    3251.058823529487.627972465614.4896745932

    5051.058823529487.627972465614.4896745932

    3551.058823529487.627972465614.4896745932

    Referrals

    Average

    UCL

    LCL

    No. of Referrals

    Physiotherapy Weekly Referrals SPC chart

    SPEECH ADULT

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    Patients Seen by Location

    Location

    No of Contacts

    SPEECH CHILD

    COMMUNITY PODIATRY

    Referrals Received*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    Urgent9498274939307737

    Routine47958761453546526806432

    Total573685641584504000000029877169

    Referrals Closed by reason*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Clinical Assessment Completed210003

    Dependent c/load entry closed18252312280

    Discharged with possible recall110002

    Other010416

    Patient Died4651117

    Treatment Completed11244829

    Inappropriate Referral020002

    Unable to contact patient002002

    Referred back GP000011

    Treatment unnecessary000022

    Total36383421150000000144

    Referrals Rejected/CancelledApr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Rejected96518139

    Cancelled013206

    Total Contacts**AprMayJunJulAugSepOctNovDecJanFebMarTotalF/C Outturn

    2007/2008310140584100378239241896545516

    2006/20073425461744593854405839814180374329553599372038254641646416

    % Diff-9.5%-12.1%-8.1%-1.9%-3.3%-1.9%

    DNA 2007/2008**25128029834037715463710

    Canc 2007/2008**46549249360750425616146

    Total DNA/Canc 2007/2008716772791947881000000041079857

    Total DNA/Canc 2006/200737353662454558555061156250768467875070057005

    % Diff92.0%44.0%26.8%73.8%50.6%40.7%

    Unreconciled Contacts6573140140145563

    Notes:

    * Where referred to Prof Carer is 5HA_MA_0000001 to 46 (Rejected Referrals NOT included)

    ** Where referred to Prof Carer is 5HA_MA_0000001 to 46 and contacts have been actualised.

    actualised = contact has been recorded as attended, CANC or DNA for clinic/dom appointment

    Data Source:

    NCRS Lorenzo database as at 17/09/2007

    Patients Seen by LocationAprMayJunJulAugSepOctNovDecJanFebMarTotal

    Aintree HC7483727566370

    Belle Vale HC2283862943372541499

    Bousfield HC135122152146104659

    Croxteth Clinic150176137145143751

    Dovecot HC142133146115134670

    Edge Hill HC8676688079389

    Everton Rd1471139497114565

    Hartington Rd120821019792492

    Livingston Drive FHC586112110184425

    Norris Green FHC2672482842842421325

    Old Swan HC3003513402313121534

    Princes Park HC5465455543262

    Queens Drive FHC2933253122673171514

    Riverside HC108114107100114543

    Sandringham MC2320193022114

    Sheil Park HC172145143169146775

    Sir Alfred Jones2072532272332541174

    Speke HC135118140128134655

    Vauxhall HC11314499103123582

    Wavertree HC178186201159181905

    KENT LODGE56980073

    Patient's Home/Domiciliary558489908289663687

    Telephone000202

    Total31014058410037823924000000018965

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    SPEECH CHILD

    128138.5238095238216.848277608960.1993414387

    97138.5238095238216.848277608960.1993414387

    167138.5238095238216.848277608960.1993414387

    152138.5238095238216.848277608960.1993414387

    153138.5238095238216.848277608960.1993414387

    123138.5238095238216.848277608960.1993414387

    169138.5238095238216.848277608960.1993414387

    150138.5238095238216.848277608960.1993414387

    145138.5238095238216.848277608960.1993414387

    165138.5238095238216.848277608960.1993414387

    152138.5238095238216.848277608960.1993414387

    132138.5238095238216.848277608960.1993414387

    166138.5238095238216.848277608960.1993414387

    184138.5238095238216.848277608960.1993414387

    109138.5238095238216.848277608960.1993414387

    158138.5238095238216.848277608960.1993414387

    95138.5238095238216.848277608960.1993414387

    113138.5238095238216.848277608960.1993414387

    139138.5238095238216.848277608960.1993414387

    105138.5238095238216.848277608960.1993414387

    107138.5238095238216.848277608960.1993414387

    Referrals

    Average

    UCL

    LCL

    No. of Referrals

    Podiatry Weekly Referrals SPC chart

    OT

    Patients Seen by Location

    Location

    No of Contacts

    FALLS

    COMMUNITY SPEECH THERAPY - ADULT (17+)

    Referrals Received*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    Urgentn/a000226

    Routinen/a37444226149447

    Total0374442280000000151453

    Referrals Closed by reason*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Dependent c/load entry closedn/a11103

    Inappropriate Referraln/a11002

    Othern/a01001

    Deceasedn/a11002

    Patient Diedn/a34209

    Recoveryn/a10001

    Treatment Completedn/a21216

    Total09951000000024

    Referrals RejectedApr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Rejectedn/a211131339

    TSA Rejectedn/a1521121866

    Note: Rejected TSA referrals are not specific to any AHP team

    COMMUNITY SPEECH THERAPY - ADULT (17+)

    DOMICILIARY/HOME CONTACTS ONLY

    Total Contacts**Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    2007/2008n/a64410767224896

    2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    DNA 2007/2008**n/a081142392

    Canc 2007/2008**n/a000000

    Total DNA/Canc 2007/2008n/a0811400000002392

    Total DNA/Canc 2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    Unreconciled Contactsn/a00112132

    Willy Russell Centre Speech Therapy

    Referrals into service

    MonthADULT

    Apr-2007n/a

    May-20076

    Jun-200714

    Jul-20074

    Aug-20074

    Total28

    Notes:

    * Where referred to Prof Carer is 5NL_SALT_0000001 to 6 (Rejected Referrals NOT included)

    ** Where referred to Prof Carer is 5NL_SALT_0000001 to 6 and contacts have been actualised.

    actualised = contact has been recorded as attended, CANC or DNA for clinic/dom appointment

    Data Sources:

    NCRS Lorenzo database as at 17/09/2007

    Patients Seen by LocationAprMayJunJulAugSepOctNovDecJanFebMarTotal

    aa_nk__Health Centren/a019502897

    aa_nk__Health Clinic (NHS)n/a00011

    aa_nk__Nursing Home (NHS)n/a00303

    aa_nk__Nursing Home (non-NHS)n/a03121126

    aa_nk__Other Locationn/a06006

    aa_nk__Public Placen/a00303

    aa_nk__School (Public/Private)n/a01001

    aa_nk__School (State)n/a01001

    aa_nk__Wardn/a01001

    Patient's Homen/a613382683

    Patient's Visiting Addressn/a00101

    Telephonen/a00011

    Total0644107670000000224

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    FALLS

    58.294117647121.42576658320

    168.294117647121.42576658320

    88.294117647121.42576658320

    48.294117647121.42576658320

    58.294117647121.42576658320

    118.294117647121.42576658320

    128.294117647121.42576658320

    148.294117647121.42576658320

    58.294117647121.42576658320

    108.294117647121.42576658320

    168.294117647121.42576658320

    58.294117647121.42576658320

    48.294117647121.42576658320

    98.294117647121.42576658320

    48.294117647121.42576658320

    78.294117647121.42576658320

    68.294117647121.42576658320

    Referrals

    Average

    UCL

    LCL

    No. of Referrals

    Adult Speech & Language Therapy Weekly Referrals SPC chart

    CASE MANAGERS

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    0

    Patients Seen by Location

    Location

    No of Contacts

    Waiting Times

    COMMUNITY SPEECH THERAPY - CHILD (0-16)

    Total ContactsAprMayJunJulAugSepOctNovDecJanFebMarTotalF/C Outturn

    2007/20085951111102667136537689043

    2006/2007n/an/an/an/an/an/an/an/an/a73863668920638252

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/a9.6%

    Total DNA/CANCAprMayJunJulAugSepOctNovDecJanFebMarTotalF/C Outturn

    2007/200879821051091034781147

    2006/2007n/an/an/an/an/an/an/an/an/a918061232928

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/a23.6%

    Willy Russell Centre Speech Therapy

    Referrals into service

    MonthCHILD

    Apr-2007n/a

    May-200715

    Jun-20072

    Jul-200710

    Aug-200715

    Total42

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    SPC data

    COMMUNITY OCCUPATIONAL THERAPY ADULT REHAB TEAM

    Referrals Received*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    Urgentn/a000113

    Routinen/a88921431094321296

    Total0889214311000000004331299

    Referrals Closed by reason*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Clinical Assessment Completedn/a00101

    Dependent c/load entry closedn/a251929881

    Patient Diedn/a31004

    Self Disch/Treatm't refusedn/a01012

    Transfer to hospitaln/a00112

    Treatment Completedn/a2131016

    Total0302234200000000106

    Referrals RejectedApr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Rejectedn/a10150328

    TSA Rejectedn/a1521121866

    Note: Rejected TSA referrals are not specific to any AHP team

    DOMICILIARY/HOME CONTACTS ONLY

    Total Contacts**Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    2007/2008n/a1921842371998122436

    2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    DNA 2007/2008**n/a102039

    Canc 2007/2008**n/a000113

    Total DNA/Canc 2007/2008n/a10210000000412

    Total DNA/Canc 2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    Unreconciled Contactsn/a1835329

    Notes:

    * Where referred to Prof Carer is 5NL_OT_0000001 to 12 (Rejected Referrals NOT included)

    ** Where referred to Prof Carer is 5NL_OT_0000001 to 12 and contacts have been actualised.

    actualised = contact has been recorded as attended, CANC or DNA for clinic/dom appointment

    Data Sources:

    NCRS Lorenzo database as at 17/09/2007

    Patients Seen by LocationAprMayJunJulAugSepOctNovDecJanFebMarTotal

    aa_nk__Not Specifiedn/a00112

    aa_nk__Other Locationn/a141410

    aa_nk__Patient's Homen/a20002

    aa_nk__Wardn/a0001

    aa_nk__Workn/a01001

    Livingston Driven/a10001

    Patient's Homen/a181174222189766

    Patient's Visiting Addressn/a03205

    Telephonen/a7211424

    Total01921842371990000000811

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    SPC data

    1424.37538.559397163110.1906028369

    2524.37538.559397163110.1906028369

    1924.37538.559397163110.1906028369

    1624.37538.559397163110.1906028369

    1924.37538.559397163110.1906028369

    2124.37538.559397163110.1906028369

    2524.37538.559397163110.1906028369

    2424.37538.559397163110.1906028369

    1724.37538.559397163110.1906028369

    3124.37538.559397163110.1906028369

    3724.37538.559397163110.1906028369

    2624.37538.559397163110.1906028369

    3124.37538.559397163110.1906028369

    3124.37538.559397163110.1906028369

    2624.37538.559397163110.1906028369

    2824.37538.559397163110.1906028369

    Referrals

    Average

    UCL

    LCL

    No. of Referrals

    Occpational Therapy Weekly Referrals SPC chart

    raw data

    0

    0

    0

    0

    0

    0

    0

    0

    0

    Patients Seen by Location

    Location

    No of Contacts

    FALLS TEAM

    Referrals Received*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    Urgentn/a000000

    Routinen/a352029589267

    Total03520295000000089267

    Referrals Closed by reason*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Dependent c/load entry closedn/a10001

    Patient Diedn/a10001

    Recoveryn/a10001

    Total0300000000003

    Referrals RejectedApr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Rejectedn/a20002

    TSA Rejectedn/a1521121866

    Note: Rejected TSA referrals are not specific to any AHP team

    DOMICILIARY/HOME CONTACTS ONLY

    Total Contacts**Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    2007/2008n/a66415761225675

    2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    DNA 2007/2008**n/a000339

    Canc 2007/2008**n/a020026

    Total DNA/Canc 2007/2008n/a02030000000515

    Total DNA/Canc 2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    Unreconciled Contactsn/a00000

    Notes:

    * Where referred to Prof Carer is 5NL_FALLS_0000001 (Rejected Referrals NOT included)

    ** Where referred to Prof Carer is 5NL_FALLS_0000001 and contacts have been actualised.

    actualised = contact has been recorded as attended, CANC or DNA for clinic/dom appointment

    Data Sources:

    NCRS Lorenzo database as at 17/09/2007

    Patients Seen by LocationAprMayJunJulAugSepOctNovDecJanFebMarTotal

    aa_nk__Other Locationn/a01012

    Patient's Homen/a64385760219

    Patient's Visiting Addressn/a22004

    Total0664157610000000225

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    115.235294117611.88423028790

    65.235294117611.88423028790

    65.235294117611.88423028790

    65.235294117611.88423028790

    75.235294117611.88423028790

    65.235294117611.88423028790

    45.235294117611.88423028790

    75.235294117611.88423028790

    25.235294117611.88423028790

    95.235294117611.88423028790

    65.235294117611.88423028790

    95.235294117611.88423028790

    35.235294117611.88423028790

    25.235294117611.88423028790

    15.235294117611.88423028790

    15.235294117611.88423028790

    35.235294117611.88423028790

    Referrals

    Average

    UCL

    LCL

    No. of Referrals

    Falls Team Weekly Referrals SPC chart

    0

    0

    0

    Patients Seen by Location

    Location

    No of Contacts

    CASE MANAGERS

    Referrals Received*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    Urgentn/a000000

    Routinen/a20531030

    Total0205300000001030

    Referrals Closed by reason*Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    n/a00000

    Total0000000000000

    Referrals RejectedApr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Total

    Rejectedn/a00000

    TSA Rejectedn/a1521121866

    Note: Rejected TSA referrals are not specific to any AHP team

    DOMICILIARY/HOME CONTACTS ONLY

    Total Contacts**Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08TotalF/C Outturn

    2007/2008n/a29116468172516

    2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    DNA 2007/2008**n/a001013

    Canc 2007/2008**n/a3051927

    Total DNA/Canc 2007/2008n/a306100000001030

    Total DNA/Canc 2006/2007n/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    % Diffn/an/an/an/an/an/an/an/an/an/an/an/an/an/a

    Unreconciled Contactsn/a01012

    Notes:

    * Where referred to Prof Carer is 5NL_AHP_0000002 to 4 (Rejected Referrals NOT included)

    ** Where referred to Prof Carer is 5NL_AHP_0000002 to 4 and contacts have been actualised.

    actualised = contact has been recorded as attended, CANC or DNA for clinic/dom appointment

    Data Sources:

    NCRS Lorenzo database as at 17/09/2007

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    AHP Waiting Times

    Occupational Therapy Adult Rehab team

    MonthNew ReferralsShortest wait in weeksLongest wait in weeksAverage wait in weeksNo. waiting for 1st contact/assessNo. waiting for ongoing treatmentNo. Discharged

    Apr-200738115n/a106239

    May-200785118n/a21889

    Jun-200786118n/a5814055

    Jul-2007120n/an/a221565858

    Aug-2007n/an/an/an/an/an/an/a

    Speech & Language Therapy - Adults

    MonthNew ReferralsShortest wait in weeksLongest wait in weeksAverage wait in weeksNo. waiting for 1st contact/assessNo. waiting for ongoing treatmentNo. Discharged

    Apr-200720n/an/an/a149n/a49

    May-2007n/an/an/an/an/an/an/a

    Jun-200740n/an/a38n/a75n/a

    Jul-200738n/an/a48n/an/a16

    Aug-200738n/an/a48n/an/a16

    Speech & Language Therapy - Children

    MonthNew ReferralsShortest wait in weeksLongest wait in weeksAverage wait in weeksNo. waiting for 1st contact/assessNo. waiting for ongoing treatmentNo. Discharged

    Apr-20073521605237016834

    May-2007n/an/an/an/an/an/an/a

    Jun-200736n/an/a5226519656

    Jul-200735n/an/a5224722628

    Aug-200723n/an/a5218722793

    Podiatry

    MonthNew ReferralsShortest wait in weeksLongest wait in weeksAverage wait in weeksNo. waiting for 1st contact/assessNo. waiting for ongoing treatmentNo. Discharged

    Apr-2007565n/a20n/a3920000**93***

    May-2007390n/a20n/a3220000**93***

    Jun-2007437n/a20n/a3020000**93***

    Jul-2007n/an/an/an/an/an/an/a

    Aug-2007n/an/an/an/an/an/an/a

    * = Waiting list for new assessments increasing due to staff shortages (currently 5 WTE short) ** = Approximate Active Caseload

    *** = not a reflective figure due to problems with discharging patients on Lorenzo

    Nutrition & Dietetics - Adult

    MonthNew ReferralsShortest wait in weeksLongest wait in weeksAverage wait in weeksNo. waiting for 1st contact/assessNo. waiting for ongoing treatmentNo. Discharged

    Apr-2007n/an/an/an/an/an/an/a

    May-2007n/an/an/an/an/an/an/a

    Jun-2007n/an/an/an/an/an/an/a

    Jul-2007n/an/an/an/an/an/an/a

    Aug-2007n/an/an/an/an/an/an/a

    Nutrition & Dietetics - Children

    MonthNew ReferralsShortest wait in weeksLongest wait in weeksAverage wait in weeksNo. waiting for 1st contact/assessNo. waiting for ongoing treatmentNo. Discharged

    Apr-2007n/an/an/an/an/an/an/a

    May-2007n/an/an/an/an/an/an/a

    Jun-2007n/an/an/an/an/an/an/a

    Jul-2007n/an/an/an/an/an/an/a

    Aug-2007n/an/an/an/an/an/an/a

    Physiotherapy

    MonthNew ReferralsShortest wait in weeksLongest wait in weeksAverage wait in weeksNo. waiting for 1st contact/assessNo. waiting for ongoing treatmentNo. Discharged

    Apr-200714814221322n/a121

    May-200718314623327n/a98

    Jun-200719315025368n/a81

    Jul-2007n/an/a54n/a450n/an/a

    Aug-2007n/an/an/an/an/an/an/a

    &L&8&Z&FDavid O'GradySpecialist Information Analyst0151 296 7016David.O'[email protected]

    PODIATRY REFERRALS SPC DATAPHYSIOTHERAPY REFERRALS SPC DATADIETETICS REFERRALS SPC DATAADULT SPEECH & LANGUAGE THERAPY REFERRALS SPC DATAOCCUPATIONAL THERAPY REFERRALS SPC DATAFALLS TEAM REFERRALS SPC DATA

    Week endingReferralsAveragemoving rangeAv moving rangeSigmaUCLLCLweek noWeek endingReferralsAveragemoving rangeAv moving rangeSigmaUCLLCLweek noWeek endingReferralsAveragemoving rangeAv moving rangeSigmaUCLLCLweek noWeek endingReferralsAveragemoving rangeAv moving rangeSigmaUCLLCLweek noWeek endingReferralsAveragemoving rangeAv moving rangeSigmaUCLLCLweek noWeek endingReferralsAveragemoving rangeAv moving rangeSigmaUCLLCLweek no

    8-Apr-07128139292621760146-May-07375114128814186-May-0711291413670186-May-075854210186-May-071424553910186-May-071153212018

    15-Apr-079713931-41.52217601513-May-07515114-0.0688141913-May-073729267.766701913-May-07168117.712101913-May-072524110.6339101913-May-076550.7612019

    22-Apr-071671397028.48217601620-May-0766511514.9488142020-May-07252912-4.246702020-May-07888-0.292102020-May-0719246-5.3839102020-May-076500.7612020

    29-Apr-071521391513.48217601727-May-07485118-3.0688142127-May-0744291914.766702127-May-07484-4.292102127-May-0716243-8.3839102127-May-076500.7612021

    6-May-07153139114.4821760183-Jun-0740518-11.068814223-Jun-073029140.76670223-Jun-07581-3.29210223-Jun-0719243-5.383910223-Jun-077511.7612022

    13-May-0712313930-15.52217601910-Jun-075851186.9488142310-Jun-0744291414.766702310-Jun-0711862.712102310-Jun-0721242-3.3839102310-Jun-076510.7612023

    20-May-071691394630.48217601917-Jun-07595117.9488142417-Jun-07172927-12.246702417-Jun-0712813.712102417-Jun-07252440.6339102417-Jun-07452-1.2412024

    27-May-071501391911.48217602124-Jun-0771511219.9488142524-Jun-0748293118.766702524-Jun-0714825.712102524-Jun-0724241-0.3839102524-Jun-077531.7612025

    3-Jun-0714513956.4821760221-Jul-07355136-16.068814261-Jul-07272921-2.24670261-Jul-07589-3.29210261-Jul-0717247-7.383910261-Jul-07255-3.2412026

    10-Jun-071651392026.4821760238-Jul-076151269.948814278-Jul-0729292-0.24670278-Jul-0710851.71210278-Jul-073124146.633910278-Jul-079573.7612027

    17-Jun-071521391313.48217602415-Jul-07615109.9488142815-Jul-0725294-4.246702815-Jul-0716867.712102815-Jul-073724612.6339102815-Jul-076530.7612028

    24-Jun-0713213920-6.52217602522-Jul-07525190.9488142922-Jul-0740291510.766702922-Jul-075811-3.292102922-Jul-072624111.6339102922-Jul-079533.7612029

    1-Jul-071661393427.48217602629-Jul-07575155.9488143029-Jul-07342964.766703029-Jul-07481-4.292103029-Jul-07312456.6339103029-Jul-07356-2.2412030

    8-Jul-071841391845.4821760275-Aug-07555123.948814315-Aug-07242910-5.24670315-Aug-079850.71210315-Aug-07312406.633910315-Aug-07251-3.2412031

    15-Jul-0710913975-29.52217602812-Aug-07325123-19.0688143212-Aug-0721293-8.246703212-Aug-07485-4.292103212-Aug-07262451.6339103212-Aug-07151-4.2412032

    22-Jul-071581394919.48217602919-Aug-07505118-1.0688143319-Aug-0729298-0.246703319-Aug-07783-1.292103319-Aug-07282423.6339103319-Aug-07150-4.2412033

    29-Jul-079513963-43.52217603026-Aug-07355115-16.0688143426-Aug-07122917-17.246703426-Aug-07681-2.292103426-Aug-07262600003426-Aug-07352-2.2412034

    5-Aug-0711313918-25.5221760312-Sep-07352-Sep-07352-Sep-07352-Sep-07352-Sep-0735

    12-Aug-07139139260.4821760329-Sep-07369-Sep-07369-Sep-07369-Sep-07369-Sep-0736

    19-Aug-0710513934-33.52217603316-Sep-073716-Sep-073716-Sep-073716-Sep-073716-Sep-0737

    26-Aug-071071392-31.522176034

    2-Sep-0735

    9-Sep-0736

    16-Sep-0737

  • Every little helps!Reviewing real time clinic management-know what kind of day the team are having- DNAs, walk ins etc! Rota and clinic set upLetter production

  • Clinical Coding: Snomed CTNorth West Regional Podiatrist DatasetCodes now availableStart to record clinical informationDiabetics, high risk, nail surgery, orthotics

  • Liverpool PCT Podiatry ServiceRecording Items for Podiatry Service on Lorenzo

    CodeTermDescriptionSnomedReleaseReason for ReferralTo be completed at initial appointment for patients with the following conditions onlyCCRFRPeripheral vascular diseasePatients with PVDCCRFRPeripheral NeuropathyAll patients with peripheral neuropathyCCRFRConnective tissue diseaseEg patients with rheumatoid arthritis105969002MR2CCRFRHigh risk diabeticHigh risk following assessment394672002FLEMCCRFRIncreased risk diabeticIncreased risk following assessmentCCRFRLow risk diabeticLow risk following assessment394671009FLEMCCRFRFoot UlcerAny foot ulcer95345008FLEM

    Assessment codesTo be used to record assessments during initial & follow up appointmentsCCASSDiabetic foot risk assessmentFor minimum assessments & annual review394683006FLEMCCASSBiomechanical assessmentFull/ simple biomechanical assessmentCC00030FLEM

    Treatment & InvestigationsTo be used to note treatment activity at each contactCCTRENail Care ProcedureNails cut and filed313026002FLEMCCTRESharp debridementCallus / corn removal with scalpelCCTREPartial nail avulsionPNA20781004FLEMCCTRETotal nail avulsionTNA183668008FLEMCCTREWound care debridementDebridement of ulcerCCTREWound careSwab, dressing etc of wound225358003FLEMCCTREBiomechanical therapeutic activityManufacture and fitting of bespoke / adjusted orthotic device & exercise advice16361000000102MR2CCTREProvision of orthoticProvision of simple insole or simple orthotic

  • Next StepsSharing record with Dermatology servicesTreatment room nursesCompare and share outcome measures

  • SummaryTaken 2 years Information Team supporting DQJust starting to codeLooking forward to Summary Record

  • Questions?Contact Details:

    Neil Nevitt: 07795 370150

    Claire Jones: 0151 234 5093