MAINTENANCE ADVISORY BULLETIN - Qantas · PDF fileIn-Service Activities Report Issue 2016-09 ISAR ... Pitot Heat Circuit Breaker Tripping ... subdivided into 5 kits based on their

Bombardier ISAR September 2016 MAB No: 48/2016 Page 1 of 1

Aircraft Maintenance Department

MAINTENANCE ADVISORY BULLETIN

MAB No: 48/2016

Base Maintenance Line Maintenance

To: All Maintenance Engineers

From: Kim Perkins

Subject: Bombardier ISAR September 2016

ATA: 00

Date: Friday, 21 September 2016

_________________________________________________________________________________

Please find attached September 2016 issue Bombardier ISAR for your reading pleasure.

Should you have any questions or comments on the attached, please discuss in the first instance with your direct supervisor.

Thank you for your time and attention,

Kim Perkins

Manager Maintenance Sunstate AMO

BOMBARDIER CRJ SERIE S ISAR 2011-09

1 | P a g e

In-Service Activities Report Issue 2016-09

ISAR

Dash 8/Q Series

IFLYBOMBARDIER

Soaring with the Q400

10 years after entering service with the Q400 (and just before signing to expand its fleet

to 29), Porter Airlines wins its third straight award as Best Regional

Airline in North America.

story, page 4

Photo courtesy of: Ben Mascioli Twitter @BenMA7

DASH 8/Q SERIES ISAR 2016-09 - Page 2

Dario Leone Director, In-Service Supplier

Management, Warranty & Fleet Services

1-416-373-5295

Mervyn Lynn Director, Customer Services,

Americas 1-416-373-7915

Jeffrey MacDavid

Director, Technical Publications 1-450-476-7810

Robert Mobilio Director, In-Service Engineering

and Technical Support 1-416-373-7937

Bertram Martin Manager, Customer Services,

Tokyo RSO 81-3-5708-7337

Gino Pagliuso Manager, Technical Help Desk

1-416-375-3355 David Young

Manager, Field Services 1-416-375-3914

Khalid Khan Manager, Maintenance Eng. Project Mgmt. & Governance

1-416-375-3357

Robert Duffield Senior Director, Technical Services

1-416-375-3538

Martin Elliott Senior Director, Regional Support and C Series Service Introduction

1-416-375-3177

Rob Burdekin Regional Director, South East Asia

& Australasia 27 (0) 71-427-0196

Chris Burrell Manager, Customer Services,

Americas 1-416-373-7954

Martin Cudina

Manager, In-Service Engineering, Structures

1-416-373-7865

Ross Hitchins Manager, Customer Services,

Americas 1-416-375-3454

Jason Rahaman Manager, In-Service Engineering,

Systems 1-416-375-3199

Jacques Nadeau Supervisor, Customer Liaison Pilots

1-514-855-5001

The ISAR EST. 1989

Online

www.iflybombardier.com

iPad© You.First app

Editor-in-Chief Adam Amato [email protected]

416-373-7887

Proprietary Notice This document is for information purposes only and is not part of any proposal and creates no contractual commitment. Information in this report is Proprietary to Bombardier Inc. and Bombardier Commercial Aircraft. This report must not be reproduced or distributed in whole or in part to a third party without prior express permission in writing from Bombardier Inc. Bombardier also does not necessarily endorse any of the advertisements appearing in this newsletter.

New Location of ISARs on iflybombardier.com

- Enter username and password and click on Login - Select aircraft type in "For Aircraft Model" - Click on "Resources" - Click on “Newsletters” - Click on “ISAR” - Click on desired ISAR edition (or check Index) - Click to open PDF file

How to Locate ISAR Subjects An ISAR Index is included along with all published ISARs on the iflybombardier.com customer portal.

The Index is sorted by ATA chapter and contains every article ever published in the ISAR.

Any questions can be addressed to the editor.

www.iflybombardier.com

Visit our website for eServices, operator service documents, news & events, resources, discussion, forums, and much more.

Patrick Bertrand Manager, Customer Services –

Australia RSO 61-2-9667-8600

David Dawe Manager, Customer Quality

1-416-409-6312

Judy Donegan Manager, Technical Publications

1-416-375-3437

Important Note: Material appearing in this ISAR is to be considered valid as of the date of

publication. Operators concerned with the current validity and possible implications of a specific article in the ISAR should contact the Technical Help Desk, toll free in North America at: +1-844-CRC-CRC0 (+1-844-272-2720), or direct at: +1-514-855-8500, or by email: [email protected].

For additional information on any of the in-service items covered in the ISAR, please contact your local Bombardier Commercial Aircraft Field Service Representative, the Technical Help Desk or the appropriate staff member noted below:

Amel Belkhamsa Manager, Customer Services –

Munich RSO 49-89-327-082-235

Paul J. Thompson Director, Customer Services,

Europe, Africa, Middle East, Russia & CIS

49-151-5822-5408

From the Editor

The In-Service Activities Report (ISAR) is a monthly technical newsletter which provides a forum for sharing in-service experiences. The document includes discrepancies that have been experienced and reported by operators, and action taken on other noteworthy maintenance tips.

Additionally, the ISAR provides routine notification of items of interest and

significance that have occurred since issuance of the previous edition. It also provides updates regarding customer services and support initiatives within Bombardier. The ISAR is intended to be read by all in the operator’s organization who are concerned with maintenance support and operation of the aircraft.

Yogesh Garg Manager, Customer Services,

India RSO Acting 91-22-6124-1805

Mohammad Khan Manager, Maintenance Data

Analysis & Aircraft Economics 1-416-375-3357

Paul Hamill Manager, Mobile Repair Team

1-416-375-3620

Vesna Kostadinovic Manager, Regional Alignment & Customer Services, Americas

1-416-375-3574

Roman Kuryluk Manager, Entry-Into-Service

1-416-373-5295

Peter Osborne Manager, Maintenance Programs

& Planning 1-416-375-4007

Firas Saleh Director, Commercial Aircraft

Training 1-514-344-7018

Stephen Kelly Manager, Customer Services,

Russia and CIS 7-495-775-1830

Simon Heaton Director, Program Management

Office, Customer Services 1-416-375-3034

Subeer Kapoor Manager, Customer Services,

Singapore RSO 9122-6124-1801

Alex Jaglowitz Director of Material Services

1-416-375-4172

Royston Simon Manager, Johannesburg Regional

Support Office 27-(0)11-100-5466

Francine Van Erum

Manager, Customer Services – Americas

1-450-476-7570

http://www.iflybombardier.com/

mailto:[email protected]



0001 Porter Airlines Wins Best Regional Airline in North America for Third Year in a Row

Q400 page 4

Maintenance and Flight Manual Revision Schedules Dash 8/Q100/Q200/Q300 – page 15 Q400 – page 17

Technical Publications News

Monthly FRACAS Report Snapshots Dash 8/Q100/Q200/Q300 – page 18 Q400 – page 19

Maintenance Engineering News

Recently Released Documents Dash 8/Q100/Q200/Q300 – page 20 Q400 – page 21

Recently Released Documents

2016 Event and Conference Calendar All Series - page 23

Upcoming Events

General and Technical Articles

Dash 8/Q Series ISAR

Issue 2016-09

Click the underlined title of any

article to be taken there directly.

Table of Contents

0100 Q400 NDT Calibration Standards: Requirements, Prices and Availability

Q400

page 5

2122 Recirculation Fans – Intermittent Operation

Q400 page 9

5100 Reporting a Correct Priority When Requesting Repair Drawing All Dash 8/Q Series page 12

3411 Pitot Heat Circuit Breaker Tripping

Dash 8/Q100/200/300 page 11

5300 Generic RD for Cracked Floor Board Tee Supports

Q400 page 13

Continuing to thrive from their home base in Toronto, Porter Airlines wins Best Regional Airline in North America once

again. Read more on page 4.

7900 Engine Oil Pressure Check and Adjustment After Oil Pump Replacement Q400 page 14

3130 Sending Large FDR Files to the Technical Help Desk via Email

All Dash 8/Q Series page 10


Cover Story – Porter Airlines Back to Table of Contents

0001 Applicability: Q400

Porter Airlines Wins Best Regional Airline in North America for Third Year in a Row

Reference: Porter Airlines News Release, July 12, 2016

July’s Dash 8/Q Series ISAR featured an article on Porter Airlines’ decision to purchase three more Q400 turboprops,

taking its total (Q400-only) fleet to 29 aircraft. That same month, the company was also honoured for its outstanding

quality and customer service, when for the third consecutive year, Porter was chosen as Best Regional Airline in

North America at the 2016 Skytrax World Airline Awards.

Over 160 countries participate in the world’s largest airline passenger satisfaction survey to select the award winners.

This year’s presentation ceremony was held at the Farnborough International Airshow, the world’s leading gathering

of aviation and aerospace industry representatives.

“Three years in a row is a significant accomplishment. The commitment of our entire team to providing the highest

level of service to our passengers is what helps us stay at this consistently high level,” said Robert Deluce, president

and CEO of Porter Airlines. “I believe that the service aspect of our value proposition sets us apart, and being

recognized as North America’s best regional airline is a true representation of this.”

Skytrax introduced the category for Best Regional Airline in North America in 2014. The award is recognition of high

customer satisfaction in both the onboard and airport environments.

Within the last month, Porter also been ranked the second-most reputable Canadian company and the most reputable

airline in Canada by the Reputation Institute; and voted one of the top 10 international airlines by Travel + Leisure’s

World Best Awards.

Congratulations to Porter Airlines!

For more information regarding Porter Airlines, head to: www.flyporter.com

You can also follow Porter on Twitter @PorterAirlines, on Instagram @PorterAirlines, and on Facebook.

http://www.flyporter.com/

https://twitter.com/porterairlines

https://twitter.com/porterairlines

https://www.instagram.com/porterairlines/?hl=en

https://www.instagram.com/porterairlines/?hl=en

https://www.facebook.com/porterairlines/

https://www.facebook.com/porterairlines/


As a damage-tolerant aircraft, the Q400, as part of the maintenance program, requires repetitive inspections to ensure that any cracking in the primary metallic structure does not become critical prior to being detected. The majority of these inspections are visual, but a number require NDT (Non-Destructive Testing) inspections. This is due to some structures not being visible, or for having crack lengths too small for visual inspection (as defined by engineering analysis). Some of these inspections require calibration blocks to assist with determination of defects. In total, the Q400 requires 49 Bombardier calibration blocks and 8 industry standard calibration blocks over the 80,000 flights design service goal. During the 40,000 flights inspection (half-design service goal), 43 Bombardier calibration blocks and 8 industry standard calibration blocks are required. Bombardier In-service Engineering (ISE) has finished preparing all of the Calibration Test Standards (CTS) for all non-destructive testing inspections as required by the Dash 8-400 maintenance program. To minimize the impact on operator cost, and to determine optimal rent versus sell decisions, calibration blocks are subdivided into 5 kits based on their frequency of use and time of first inspection. The rent/sell decision by the operator community for individual blocks or kits will be based on two factors; these factors are financial, where rental over the life of the airframe of the blocks is compared to the purchase over the design service goal of the airframe, as well as the individual operator’s capability to maintain calibration blocks on site. Each kit is as follows: KIT #1 - EXBD400-80001 frequent use pre-40K, used at least 10 times in lifetime. This kit contains 5 calibration blocks and is required once the aircraft reaches 15,000 flights, or about six years in service. The kit cost is $40,000.00. For rental purposes, each block will rent for $100.00 / $50.00 per day, with an average rental period of two days resulting in a rental cost per aircraft of $10,700 over 80,000 flights or 30 years. Operators with a fleet of five or more aircraft will benefit from purchasing after their lead aircraft reaches six years in service. Operators with a fleet of four or less aircraft will benefit from renting during the period after their lead aircraft reaches six years in service until the aircraft reaches 80,000 flights (30 years), resulting in a rental period of 26 years.

Technical Articles


Q400 NDT Calibration Standards: Requirements, Prices and Availability

Contributed by: Alex Vinitsky and Teodora Patrasc, In-Service Engineering

Back to Table of Contents

Table 1 KIT EXBD400-80001

POS Part Numbers Purchase price (US$)

Rental price/day for individual parts (US$)

1 DHC29445-001 $13,900.0 $100.0

2 EXBD400-50051-001 $3,820.0 $50.0

3 EXBD400-50072-001 $3,040.0 $50.0

4 EXBD400-53070-001 $11,170.0 $100.0

5 EXBD400-50074-001 $9,400.0 $100.0

KIT #2 EXBD400-80002 Ad-hoc kit pre-40K, used 2-4 times in lifetime. This kit contains six calibration blocks and is required once the aircraft reaches 34,000 flights, or about 13 years in service. The kit cost is $32,000.00. For rental purposes, each block will rent for $50.00 / $100.00 per day, with the average rental period of two days resulting in a rental cost per aircraft of $4,300 over 80,000 flights, or 30 years. Operators with a fleet of 15 or more aircraft will benefit from purchasing after their lead aircraft reaches 13 years in service. Operators with a fleet of 14 or less aircraft will benefit from renting during the period after their lead aircraft reaches 13 years in service until the aircraft reaches 80,000 flights (30 years), resulting in a rental period of 17 years.


Technical Articles

Table 2 KIT EXBD400-80002



1 EXBD400-50040-001 $7,600.0 $100.0

2 EXBD400-50067-001 $2,930.0 $50.0

3 EXBD400-50071-001 $4,700.0 $50.0

4 EXBD400-50093-005 $3,000.0 $50.0

5 DHC29425-101 $4,500.0 $50.0

6 EXBD400-50047-001 $10,600.0 $100.0

Kit #3 EXBD400-80003 40K kit one-time use. This kit contains 13 calibration blocks and is required for a one-time use at 40,000 flights, or about 15 years in service. The kit cost is $25,000.00. For rental purposes, the complete set will rent for $300.00 per day, with an average rental period of three days resulting in a rental cost per aircraft of $900. Operators with a fleet of 25 or more aircraft will benefit from purchasing after their lead aircraft reaches 15 years in service. Operators with a fleet of 24 or less aircraft will benefit from renting after their lead aircraft reaches 15 years in service.

Table 3 - KIT EXBD400-80003



1 DHC29434-101 $4000 $50

2 DHC29435-001 $2920 $50

3 EXBD400-50078-103 $1500 $50

4 EXBD400-50078-105 $1500 $50

5 EXBD400-50078-109 $1500 $50

6 EXBD400-50078-111 $1500 $50

7 EXBD400-50093-003 $1500 $50

8 EXBD400-50101-103 $1500 $50

9 EXBD400-50101-107 $1500 $50

10 EXBD400-50101-1113 $1500 $50

11 EXBD400-50101-121 $1500 $50

12 EXBD400-50112-001 $1840 $50

13 EXBD400-53081-001 $4720 $50

KIT # 4 EXBD400-80004 frequent use at and post 40,000 flights. Used at least 10 times in lifetime. This kit contains 3 calibration blocks and is required once the aircraft reaches 40,000 flights, or about 15 years in service. The kit cost is $18,000.00. For rental purposes, each block will rent for $50.00/$100.00 per day, with an average rental period of two days resulting in a rental cost per aircraft of $7,800 over 80,000 flights or 30 years. The whole kit rental price is $150 per day. Operators with a fleet of five or more aircraft will benefit from purchasing after their lead aircraft reaches 15 years in service. Operators with a fleet of four or less aircraft will benefit from renting during the period after their lead aircraft reaches 15 years in service until the aircraft reaches 80,000 flights (30 years), resulting in a rental period of 15 years.




1 EXBD400-50074-001 $9440 $100

2 EXBD400-50077-001 $3620 $50

3 EXBD400-54006-001 $5440 $50


Technical Articles

KIT # 5 EXBD400-80005 Ad-hoc use at and post 40,000 flights.

This kit contains 27 calibration blocks and is required once the aircraft reaches 40,000 flights, or about 15 years in service. The kit cost is $150,000.00. For rental purposes, each block will rent for $50.00/$100.00 per day, with an average rental period of two days resulting in a rental cost per aircraft of $14,400 over 80,000 flights or 30 years. The whole kit rental price is $1,550/day.

Operators with a fleet of 25 or more aircraft will benefit from purchasing after their lead aircraft reaches 15 years in service. Operators with a fleet of 24 or less aircraft will benefit from renting during the period after their lead aircraft reaches 15 years in service until the aircraft reaches 80,000 flights (30 years), resulting in a rental period of 15 years.




1 99A14144-101 $5,700.0 $50

2 99A14145-101 $3,000.0 $50

3 DHC29425-101 $4,500.0 $50

4 DHC29436-001 $3,060.0 $50

5 EXBD400-50027-001 $2,400.0 $50

6 EXBD400-50047-001 $10,650.0 $100

7 EXBD400-50051-003 $4,400.0 $50

8 EXBD400-50072-001 $3,040.0 $50

9 EXBD400-50073-001 $4,360.0 $50

10 EXBD400-50094-001 $7,100.0 $100

11 EXBD400-50102-001 $6,800.0 $100

12 EXBD400-50103-001 $7,200.0 $100

13 EXBD400-50104-001 $6,200.0 $100

14 EXBD400-50111-001 $2,840.0 $50

15 EXBD400-50113-001 $1,600.0 $50

16 exbd400-50121-001 $5,500.0 $50

17 exbd400-50122-001 $2,100.0 $50

18 exbd400-50124-001 $6,500.0 $100

19 EXBD400-53070-001 $11,170.0 $100

20 EXBD400-53085-003 $3,000.0 $50

21 EXBD400-53087-001 $7,560.0 $100

22 EXBD400-54004-001 $3,040.0 $50

23 EXBD400-54008-001 $11,540.0 $100

24 EXBD400-54009-001 $9,520.0 $100

25 EXBD400-54010-001 $5,340.0 $50

26 EXBD400-54010-003 $5,340.0 $50

27 EXBD400-54011-001 $6,100.0 $50

The following P/Ns are included in more than one kit: EXBD400-50072-001, EXBD400-53070-001, EXBD400-50074-001, DHC29425-101 and EXBD400-50047-001. That is because these calibration standards are used in the inspection of more than one primary structural element. For operators purchasing multiple kits, these blocks can be excluded from being duplicated, and the price reduced accordingly. Industry calibrations standards available from other vendors. These blocks are required at and before the 40k. These calibration standards will be available for rent from Bombardier’s In-Service Engineering department. Operators can also purchase these blocks directly from vendors as needed.

../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/99A14144.pdf

../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/99A14145.pdf

../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/DHC29425_-A.pdf

../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/DHC29436.pdf

../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/EXBD400-50027-001.pdf


../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/EXBD400-50051_--_1_WIP.pdf


../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/EXBD400-50073%20-001.pdf


../AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.MSO/NDT%20DWG%20Q%20400/EXBD400-50102_--.pdf


















Technical Articles

Table 6 Non - Bombardier Calibration standards

P/N Vendor Rental price/day $US

NRK-3A PH tools $100

NRK-3S PH tools $100

RM140-C50-6AL4V Techna $50

RM140-C50-7075T6 Techna $50

SRS0824-4340 steel Olympus NDT $50

SRS0824-7050/T74 Olympus NDT $50

SRS0824-7075/T6 Olympus NDT $50

SRS0824-Titanium alloy Olympus NDT $50

Bombardier will also have available for rent all eddy current probes, ultrasonic transducers and cable connectors for Phasec 2200 or Phasec 3d at the following US prices/day: Any cable: $40, any probe: $80. To rent or buy, please contact [email protected].

link%201/NDT%20DWG%20Q%20400/PH%20Tool%20Quote%20No.%20160315-41.msg

link%201/NDT%20DWG%20Q%20400/RM140-C50-6AL4V%20AND%20RM140-C50-7075T6.pdf

link%201/NDT%20DWG%20Q%20400/RM140-C50-6AL4V%20AND%20RM140-C50-7075T6.pdf




Operators taking recent deliveries of Q400 aircraft may have experienced intermittent operation of the Recirculation Fan in service. Associated fault codes 3C01 and/or 3C02 may also be found under the ECS system page of the CDS. This is not cause for replacement of the Recirculation Fan. After investigation, it was discovered that some Recirculation Fans would not recover automatically following a power interruption (e.g. engine start under certain electrical configurations). The issue is caused by an inconsistency on an internal electronic chip on the fan motor controller circuit. These Recirculation Fans cannot be reset by cycling the Recirculation Fan switch OFF/RECIRC immediately after power is restored, and appear to need more time to accept the reset command. Serviceability of the Recirculation Fan can be confirmed by simply performing the Operational Test of the Recirculation Fan in accordance with AMM Task 21-22-16-710-801. This is not determined to be a safety issue, and as such, AFM Temporary Amendment No. 35 was released to help Flight Crews manage this condition by moving the operation of the Recirculation Fan to post-start in order to avoid this electrical anomaly. UTAS will release a Service Bulletin in the future to allow upgrade of these fans. For more information and a list of suspect Recirculation Fan serial numbers, refer to UTC Aerospace Systems Service Information Letter 678.

Technical Articles


Recirculation Fans – Intermittent Operation Contributed by: Isha Lipovsky, Field Service Representative

Reference: AFM TA-35, UTC Aerospace Systems Service Information Letter 678



The Technical Help Desk (THD) routinely receives requests to evaluate Flight Data Recorder (FDR) files for events such as hard landings, exceedances, etc. The associated AMM Tasks state that if the FDR data is submitted in ‘Raw’ (as opposed to CSV or Excel Files) format, there will be a charge to process it. While some operators have the in-house capability to process their own data, other operators do not and therefore have to submit the ‘Raw’ data file to the THD for processing and analysis. Some of these ‘Raw’ FDR data files can be quite large to send to the THD via email. Although the THD has no limit on the file sizes it can receive via email, operators may be limited at their end regarding how much data can be sent. As a result, the THD has made available a file transfer service. When an operator wishes to send the THD large FDR files but is unable to do so via email, a request will be created in our database and a reference number will be provided with our standard acknowledgement. A separate email message will be sent to the requestor that contains a link to upload the applicable files. Once the files have been uploaded by the requestor, the THD is subsequently notified and the files are retrieved and placed into our request database for processing and analysis. Once the data has been analyzed, a response is then provided using the reference number originally provided in the request acknowledgement message. This file transfer service can also be used to send large amounts of photographs, video, etc.

Technical Articles

3130 Applicability: All Dash 8/Q Series

Sending Large FDR Files to the Technical Help Desk via Email Contributed by: Peter Filz, Technical Help Desk

Reference: Q400 AMM Ref. 05-50-XX and Q123 AMM Ref 05-50-XX



A report was recently received from an operator describing the dual loss of Airspeed Indication (ASI). The Pilot’s report states that while cruising in atmospheric conditions associated with a cold front, the #2 PITOT HEAT caution light illuminated. Within seconds, the First Officer’s ASI began to flicker and then went to ‘0.’ As the aircraft reached a warmer air mass (OAT +4 deg), both ASIs returned to normal. On the ground, both the #1 PITOT HEAT and #2 PITOT HEAT Circuit Breakers (CBs) were found tripped. When flying in these adverse conditions, the increased heat required by the pitot probe to clear ice build-up may result in a current demand in excess of the trip point of the associated circuit breakers. Under this condition, the CBs may trip and cut power supply to the heater. To correct this issue, the following is accomplished:

1) Pitot Heat 1 & 2 Circuit Breaker (CB) are changed from 7.5 A rating to 10 A rating.

2) Current sensing relays (Qty. 2) are changed from 6.25 A rating to 15 A rating. Operating trip points are not significantly changed.

3) Pitot heater wiring is changed to a high temperature wire due to the increased CB rating. Mod IS8Q3000004 was produced for an operator to address initial field reports, and may be used as a reference for the intended change. Subsequently, Bombardier Service Bulletins (SBs) 8-30-39 and 8-30-40 were released to address all in-service aircraft. Transport Canada also recently issued Airworthiness Directive (AD) CF-2016-04 to mandate compliance of Bombardier Service Bulletins (SB) 8-30-39 and 8-30-40. Operators that have incorporated Modsum IS8Q3000004 also meet the requirements of this AD.

Technical Articles

3411 Applicability: Dash 8/Q100/Q200/Q300

Pitot Heat Circuit Breaker Tripping Contributed by: Ashley Gopaul, Technical Help Desk

Reference: MS_IS8Q3000004, 8AOM1099, SB8-30-39, sb8-30-40 and TC AD CF-2016-04



Technical Articles

5100 Applicability: All Dash 8/Q Series

Reporting a Correct Priority When Requesting Repair Drawing

Contributed by: Ravi Vempati, Technical Representative, Q Series Technical Help Desk


Recently, a few operators have requested a Repair Drawing (RD) on AOG priority while the aircraft is under scheduled maintenance check. The operators’ intention was to carry out the scheduled inspections, as well as complete the structural repair, so that the aircraft could be serviceable within the maintenance schedule.

When reporting damage to the THD for a repair request, operators are reminded not to be confused with the AOG priority. To avoid any confusion with these priorities, The THD encourages operators to follow the correct repair request priorities, so that prompt service can be provided. There are four levels of priorities for Repair Drawings, as follows:

AOG REPAIR: AOG is any situation which results in an aircraft being unavailable for revenue service. For charging purposes, an AOG is one which a Structural Repair Engineer can complete in six hours, and an operator can accomplish in four hours.

Example: Operator having an aircraft in for maintenance at night and with the expectation of having the aircraft available the next morning for revenue service. For charging purposes, this is an AOG repair.

The following examples would not qualify for AOG support:

1. Any solution which requires that parts or materials be procured from Bombardier or its suppliers.

2. Permanent repairs to composite components where the cure time of the repair will be beyond four hours.

3. Any solution which requires that parts need to be sent out for manufacture or for heat treatment, plating, etc.

4. Any solution which cannot be incorporated until such time as the aircraft is ferried back to a maintenance base.

5. Any repairs on a spare component.

1 DAY URGENT REPAIR: This is a request which does not meet the requirements of an AOG, but for which urgent action is required to avoid any potential AOG situations. For charging purposes, a 1 day urgent repair is one which a Structural Repair Engineer can complete in 24 hours.

URGENT REPAIR: The Urgent and all lower priority level repairs are intended for situations where the aircraft is still in revenue service (it may be flying under a temporary alleviation), or where the aircraft is in scheduled maintenance.

The Urgent requests are not typically worked after hours, on weekends or on statutory/civic holidays. For that reason, if a requested due date falls on these days, then the operator will be requested to change it to the following day. A negotiated due date (in excess of 1 Day Urgent priority level) is set to 5 business days by default.

ROUTINE REPAIRS: These are for those aircraft in revenue service but operating under a long-term temporary alleviation where the permanent repair can be scheduled accordingly, or those aircraft that are in scheduled maintenance for a prolonged period of time, such as a heavy maintenance check.

The Urgent requests are not typically worked after hours, on weekends or on statutory/civic holidays. For that reason, if a requested due date falls on these days, then the operator will be requested to change it to the following day. A negotiated due date (in excess of 5 Business days for Urgent priority level), is set to 10 business days by default.

For all definitions, as well as the charging policy regarding repairs, please refer to Service Letters DH8-400-SL-00-016 Rev J and DH8-SL-00-024 Rev J.


It has been recently requested that a Generic Repair for cracked floorboard tee supports (P/N 85307492) located between X-18.25 and X564.50 be developed. Structural Repair Manual PSM 1-84-3, Chapter 53-00-00-02-24 (Generic RD 8/4-53-7251) has since been issued to address a Temporary Repair of the floorboard tee brackets for a duration of 250 flight hours.

Technical Articles


Generic RD for Cracked Floor Board Tee Supports Contributed by: Chadwick W Lin, In-Service Engineering-Structures

Reference: RD 8/4-53-7251 Issue 1 and RD 8/4-53-6966 Issue 3


The Temporary Repair consists of blending away all rough edges from the remaining segment of the tee support, inspecting the remaining support for crack indications, and fabricating and installing sheet metal repair angles. This temporary repair is valid for a maximum duration of 250 flight hours. At or prior to the 250 flight hour expiration, the damaged tee bracket is to be replaced. To facilitate the tee bracket installation, Structural Repair Manual PSM 1-84-3, Chapter 53-30-43-02-02 and Chapter 53-30-43-02-03 (Generic RD 8/4-53-6966 Issue 3) have been revised to allow alternate fasteners for the installation of floor board support brackets located at specific locations. Please note that the SRM repair provides both temporary and permanent alternate fastener solutions.


Last month, the Q Series Technical Help Desk received a Manual Change Request for the Engine Oil Pressure and Scavenge Pump Installation (AMM Task 79-22-16-400-801). The MCR was to have the Engine Oil Pressure Check and Adjustment (AMM Task 71-00-00-780-801) added to the installation procedure immediately after leak checks have been carried out. According to the operator, they had found a newly-installed Pressure and Scavenge Pump producing significantly more pressure than the unit removed. During high-power runs, the new pump was able to push the oil pressure into the yellow (approximately 73 psi). The previous pump had been removed due to a failure. Prior to this, it had been producing adequate pressure, with no documented pressure cautions, warnings or crew write-ups. The pressure delta between the old pump and the new pump was found while the engine was being operating at 80%, a requirement of the Oil Pressure Check task (AMM Task 71-00-00-780-801), but not the Pressure and Scavenge Pump Installation task (AMM Task 79-22-16-400-801). The operator expressed concern that if the pressure delta between the old and new pump had gone unnoticed, a schedule interruption could occur. A review by Bombardier In-service Engineering and Pratt & Whitney Canada found that this was a highly unusual case, with no previous reports of this exact scenario. It is suspected that the failed Oil Pressure and Scavenge Pump on this particular aircraft was showing subtle signs of weakness, and that over time Oil Pressure adjustments IAW the AMM task had been made, keeping the pump output within limits. When the new pump was installed, those previously-completed few turns of the oil pressure adjuster brought the system pressure up into the yellow. This case has been referred to Bombardier Technical Publications. The Oil Pressure Check and Adjustment task reference will be added to the Oil Pressure and Scavenge Pump Installation procedure.

Technical Articles


Engine Oil Pressure Check and Adjustment After Oil Pump Replacement

Contributed by: Travis Moran, Technical Help Desk



MAINTENANCE AND FLIGHT MANUAL REVISION SCHEDULE Contributed by: Jason Price, Supervisor, Dash 8 Series Illustration and Publishing Services, Technical Publications

: PLANNED: R SHIPPED: R Latest aircraft S/N coverage for manual revision is noted. UPDATED: 2 0 1 6 - 0 9 - 2 1

Q100 Q200 Q300 Q100/Q200/Q300 Q400

Applicability: Dash 8/Q Series 100/200/300

DOCUMENT 2016 2017

CURRENT REV. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN

ODM 102/103/106 R23 NO REVISION SCHEDULED QRH 102/103/103NS/106

R25 R25

AMM 100 R67 R67 R68

ERM 100 R3 NO REVISION SCHEDULED RSM 100 R3 NO REVISION SCHEDULED

ITEM R14 R14

ITEM R13 NO REVISION SCHEDULED

WDM 100 R58 R58 R59

SRM 100 R16 R17

AIPC 100 R62 R61 R62 R63

CMM R6 R5 R6

Maint. Program (MRM) 100

R17 R17

Maintenance Program (MRB) 100

R28 R29

Maint. Program (AWL) 100

R19 R19

Supplementary Information

R2 NO REVISION SCHEDULED

NDT 100 R12 R13

MPM R23 NO REVISION SCHEDULED

MTCM R24 R25

CLM 100 R5 NO REVISION SCHEDULED

ARM 100 INITIAL NO REVISION SCHEDULED

PPBM 100 R7 NO REVISION SCHEDULED

Modifications Manual R104 R97 R98 R99 R100 R101 R102 R103 R104

APM 100 R3 NO REVISION SCHEDULED Crash-Fire-Res 100 R1 NO REVISION SCHEDULED

MELP (DOT) R15 NO REVISION SCHEDULED MELP (FAA) R15 R15

MELP (FAA) R14 NO REVISION SCHEDULED MMEL R23 NO REVISION SCHEDULED

SB Index R105 R98 R99 R100 R101 R102 R103 R104 R105

The material in this section originates from the Technical Publications department. General inquiries can be addressed to Judy Donegan, Manager (email: [email protected]; telephone: 1-416-375-3437).

For questions regarding the revision schedule, please contact Jason Price, Supervisor (email: [email protected];

telephone: 1-416-375-3944).


Abbreviations

AMM Aircraft Maintenance Manual APM Airport Planning Manual ARM Aircraft Recovery Manual CLM Cargo Loading Manual CMM Component Maintenance Manual CPM Consumable Products Manual FIM Fault Isolation Manual

ITEM Illustrated Tools & Equipment Manual MELP Minimum Equipment List Procedure MFEPM Maintenance Facilities & Equipment Planning Manual MRB Maintenance Review Board MRM Maintenance Requirements Manual MTCM Maintenance Task Card Manual NDT Nondestructive Testing Manual

PPBM Power Plant Buildup Manual QRH Quick Reference Handbook RSM Ramp Servicing Manual SDS System Description Section SRM Structural Repair Manual SSM Systems Schematics Manual WDM Wiring Diagram Manual ITEM





DOCUMENT 2016 2017


ODM 201/202/202HT R15 NO REVISION SCHEDULED

QRH 201/202/202S R24 R24

AMM 200 R36 R36 R37


WDM 200 R33 R33 R34

SRM 200 R6 R6

AIPC 200 R41 R40 R41 R42

CMM 200 R6 R5 R6


R15 R15


R19 R20


R6 R6

NDT 200 R6 R7

CLM 200 R1 NO REVISION SCHEDULED ARM 200 R1 NO REVISION SCHEDULED

PPBM 200 R1 NO REVISION SCHEDULED APM 200 INITIAL NO REVISION SCHEDULED

Crash-Fire-Res 200 INITIAL NO REVISION SCHEDULED

DOCUMENT 2016 2017


ODM 301/311/314/315

R33

NO REVISION SCHEDULED

QRH 301/311/314/315

R28 R28

AMM 300 R68 R66 R67 R68 R69 R70


WDM 300 R52 R51 R52

SRM 300 R10

AIPC 300 R57 R56 R57 R58

CMM 300 R5 R5 R6




R28 R29



NDT R11 R12

CLM 301 R3 NO REVISION SCHEDULED CLM 311/314/315 R4 NO REVISION SCHEDULED

ARM 300 INITIAL NO REVISION SCHEDULED PPBM 300 R7 NO REVISION SCHEDULED

APM 300 R2 NO REVISION SCHEDULED Crash-Fire-Res 300 R1 NO REVISION SCHEDULED

APPLICABLE TO ALL Q100/200/300 EXCEPT WHERE NOTED



Applicability: Q400

DOCUMENT 2016 2017


QRH R37 R36 R37

AMM Part 2 R55 R53 R54 R55 R56

AMM Part 1 (SDS) R29 R29 R30 R31 R32

RSM R6 R6

ITEM R14 R14

WDM R54 R52 R53 R54 R55

SSM R6 R4 R5 R6 R7

SRM R16 R16

AIPC R56 R54 R55 R56 R57

CMM R8 R9

MRM R13 R13

MRM (MRB) R12 R13

MRM (AWL) R8 R8

NDT R16 R15 R16

MPD R41 R39 R40 R41

MTCM R39 R37 R38 R39

CLM R5 NO REVISION SCHEDULED

ARM R3 NO REVISION SCHEDULED

PPBM R5

APM R4 NO REVISION SCHEDULED

Crash-Fire-Rescue R3 NO REVISION SCHEDULED

MELP (DOT) R7 NO REVISION SCHEDULED

MELP (FAA) R5 NO REVISION SCHEDULED MELP (EASA) R6 NO REVISION SCHEDULED

MMEL (DOT) R7

NO REVISION SCHEDULED MMEL (EASA) R6 NO REVISION SCHEDULED MFEPM R4 NO REVISION SCHEDULED CPM R35 R35 R36

FIM R50 R48 R49 R50 R30 R51

SB Index R82 R75 R76 R77 R78 R79 R80 R81 R82

Modsums Manual R70 R63 R64 R65 R66 R67 R68 R69 R70

: PLANNED: R SHIPPED: R Latest aircraft S/N coverage for manual revision is noted. UPDATED: 2 0 1 6 - 0 9 - 2 1




MONTHLY FRACAS REPORT SNAPSHOT

Applicability: Dash 8/Q100/Q200/Q300

Contributed by: Hamed Pouyan, Maintenance Engineering Data to: May 2016

TOTAL FLEET HOURS 23,678,093

TOP AIRCRAFT HOURS S/N 57 70,695

CYCLES 28,504,273 CYCLES S/N 360 94,875

FLEET DISPATCH (12 Months) MEASURE Q100/Q200/Q300

AIRCRAFT CHARGEABLE DISPATCH RELIABILITY 98.84%

SCHEDULE COMPLETION RATE 99.51%

AIRCRAFT CHARGEABLE PLUS NON-CHARGEABLE

DISPATCH RELIABILITY 98.47%


0 0.01 0.02 0.03 0.04 0.05 0.06

2910 - MAIN HYDRAULICS

3310 - LTS - FLIGHTCOMPARTMENT

6120 - PROP - CONTROLLING

7320 - CONTROLLING, ENG FUEL& CTL.

2820 - FUEL DISTRIBUTION

3420 - NAV - ATTITUDE & DIRTNINSTR.

2430 - DC GENERATION

3350 - EMERGENCY LIGHTING

3410 - NAV - AIR DATA INSTRUM.

3320 - LTS - PAX COMPARTMENT

Dispatch Interruptions per 100 departures

Q100/200/300 - Top drivers impacting Dispatch ReliabilityAircraft-Chargeable

Last 12 months

Last 3 months

3 months previous year

Data Ending: May 2016

The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and Aircraft Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of Maintenance Programs and

Planning ([email protected]), or Mohammad (KK) Khan, Manager of Maintenance Data Analysis and Aircraft Economics ([email protected]). The latest Maintenance Engineering initiatives can be viewed through

www.iflybombardier.com. Back to Table of Contents





MONTHLY FRACAS REPORT SNAPSHOT

Applicability: Q400

Contributed by: Hamed Pouyan, Maintenance Engineering Data to: June 2016

TOTAL FLEET HOURS 7,180,139

TOP AIRCRAFT HOURS S/N 4032 36,672

CYCLES 7,579,567 CYCLES S/N 4032 38,473

FLEET DISPATCH (12 Months) MEASURE Q400

AIRCRAFT CHARGEABLE DISPATCH RELIABILITY 99.11%


AIRCRAFT CHARGEABLE PLUS NON-CHARGEABLE

DISPATCH RELIABILITY 98.81%


0 0.01 0.02 0.03 0.04 0.05 0.06

3011 - Airframe Pneumatic De-Icing Systems

2431 - Main 28 VDC Generation System

2911 - Main Hydraulic Systems 1 and 2

6120 - PROP - CONTROLLING

2733 - Stall Warning/Stick Pusher

3061 - Propellers Anti-icing

6110 - PROPELLER ASSY

7321 - Engine Fuel Control System

5271 - Doors Proximity Sensors

3411 - Air Data System

Dispatch Interruptions per 100 departures

Q400 - Top drivers impacting Dispatch ReliabilityAircraft-Chargeable

Last 12 months

Last 3 months

3 months previous year

Data Ending: Jun 2016


The material in this section originates from the Maintenance Programs and Planning, Maintenance Data Analysis, and Aircraft

Economics groups. Inquiries should be addressed, as applicable, to either Peter Osborne, Manager of Maintenance Programs and Planning ([email protected]), or Mohammad (KK) Khan, Manager of Maintenance Data Analysis and Aircraft

Economics ([email protected]). The latest Maintenance Engineering initiatives can be viewed through www.iflybombardier.com




SL Rev ATA SUBJECT

- - -- -- None this month

AOM Rev ATA SUBJECT


RIL - CLOSED This is a listing of all RILs that have been closed since the issuance of the previous ISAR

Rev ATA SUBJECT


RIL - EXIST IN G This is a listing of all currently OPEN RILs that were OPEN as of the last issuance of the ISAR

Rev ATA SUBJECT

- - -- -- --

RIL – NEW This is a listing of all NEW RILs that were not yet in existence at the issuance of the previous ISAR

Rev ATA SUBJECT


SB Rev ATA SUBJECT

- - 104 -- 8-100 200 300 Modifications Manual

- - 105 -- Service Bulletin Index for Dash8/Q DHC-8-200, DHC-8-300, 8-100 200 300

8-55-26 B 5540 Stabilizer - Rudder - Fore Rudder Lower Closing Rib Cracking - Modsum 8Q101109

IS MODSUM Rev ATA Subject

- - -- -- None since last edition

Generic RD

Bombardier’s Structural Repair group continues to provide new and revised generic Repair Drawings. Copies of these RDs will be issued as part of normal manual update. Unless otherwise stated, RDs listed below are applicable to all aircraft.

Rev ATA SUBJECT



All published Service Letters, All Operator Messages, Generic Reference Instruction Letters, Service Bulletins, Generic

In-Service Modsums, and Generic Repair Drawings are available through www.iflybombardier.com. Note: Obsolete (closed) RILs should be removed from operators' manuals.


UPDATED: 2016-09-28 Applicability: Dash 8/Q100/Q200/Q300




SL Rev ATA SUBJECT

20-006 B 2000 New Corrosion Prevention Procedures in the AMM for the Electrical Wiring Components, Connectors, and Backshells

25-003 -- 2500 Recurring defects of the P/N: 8251-01-0000 galley ovens

FOSL Rev ATA SUBJECT

32-046 -- 3200 FOSL - Landing Deceleration

AOM Rev ATA SUBJECT

717 -- 3200 AA Airworthiness Directive 2016-13-14 Issued Against – Air Transport Association (ATA) of America Code 32, Landing Gear

RIL - CLOSED Rev ATA SUBJECT (Listing of all RILs that have been closed since the issuance of the previous ISAR)

84-27 -093 1 2723 TASK 27−23−01−400−801 Installation of the Trailing Rudder - Bushing Orientation (closed by AMM TR27-433 & 27-434 and IPC TR 27-0076)

84-28 -020 1 2800 Detailed Inspection of the Couplings, Sleeve and Fuel Tube Ferrules Inside the Collector Tank, LH and RH (closed by TR 28-131)

84-28 -021 1 2800 Repair of the Fuel Tube Assembly Ferrules (closed by TR 28-132)

84-29 -072 2 2910 Bleeding MLG Actuators with A/C Weight on Wheels (not jacked) (closed by TRs 32-500, 32-501, 32-50)

84-32 -164 -- 3240 New AMM Removal Task of the Main Landing Gear Axle Saddle (closed by TR 32-498)

84-32 -165 -- 3240 New AMM Installation Task of the Main Landing Gear Axle Saddle (closed by TR 32-499)

RIL - EX IST ING This is a listing of all currently OPEN RILs that were OPEN as of the last issuance of the ISAR

Rev ATA SUBJECT

84-21 -014 1 2100 AMM Task 21-51-41-400-801 Installation of Turbine Shutoff Valve

84-21 -015 1 2100 AMM Task 21-51-66-400-817 Installation of the Cabin Shutoff Valve Outlet/Turbine Inlet

84-32 -166 2 3240 Installation of the Main Landing Gear Wheel and Tire Assembly

84-32 -167 -- 3211 Removal/installation MLG Stabilizer−Brace AFT Lock Link Assembly Pin P/N 46415-1 and FWD Lock Link Assembly Pin (P/N 46411-1)

84-32 -168 -- 3230 Correction for Tripping Arm Designation in AMM 32-34-16-830-803

84-49 -006 1 4900 Removal of the Gearbox Output Shaft Seal

84-49 -007 1 4990 Installation of the Gearbox Output Shaft Seal

RIL - NEW Rev ATA SUBJECT (Listing of all currently open RILs)

84-20 -034 1 2020 Inspection and Repair of the Rigid Fuel Lines

SB REV ATA Subject

- - 70 -- 8-400 Modsum Manual for Dash8/Q DHC-8-400

- - 82 -- 8-400 Service Bulletin Index

84-25 -48 C 2500 Equipment/Furnishings - HGS Sunvisor Retrofit - Modsum 4-457082

84-25 -129 -- 2500 Equipment/Furnishings - HGS Sunvisor Retrofit - Modsum 4-458711

84-27 -68 C 2700 Flight Controls - Aileron And Spoiler Wing Route Cables Wear Protection - Modsum 4-113888

84-32 -141 A 3211 Landing Gear - MLG Dressed Shock Strut Assembly - Drag Strut Assembly - Enhanced Corrosion Protection - Increased Restoration Interval - Special Inspection

84-32 -144 A 3211 Landing Gear - MLG Dressed Shock Strut Assembly - Drag Strut Assembly - Enhanced Corrosion Protection - Increased Restoration Interval

84-34 -148 B 3400 Navigation - Flight Management SYSTEM - UNS-1E to UNS-1EW Wiring And Hardware Upgrade - Modsum 4-458807

84-34 -178 -- 3400 Navigation - Installation Of Dual Collins Radio Altimeter/Removal Of Dual Honeywell Radio Altimeter - Modsum 4-459497

84-52 -76 B 5200 Doors - Forward Baggage Door - Translating Door Bolts Not Properly Installed - Inspection And Rectification



All published Service Letters, All Operator Messages, Generic Reference Instruction Letters, Service Bulletins, Generic In-Service

Modsums, and Generic Repair Drawings are available through www.iflybombardier.com. Note: Obsolete (closed) RILs should be removed from operators' manuals.

UPDATED: 2016-09-28 Applicability: Q400



IS MODSUMS REV ATA Subject

IS4Q1150009 D 1150 Placards & Markings Exterior Labels Instln. - Add Label to Provide Aft Cargo Door " Close and Lock " Procedure

IS4Q3200081 E 3240 Installation of the Main Wheel Axle Saddle

IS4Q3200081 F 3240 Installation of the Main Wheel Axle Saddle

IS4Q320008 2 -- 3220 Rework of the AFT NLG Door Linkage Attachment Brackets

IS4Q330000 8 A 3330 Lights – Forward Baggage Compartment Light-Permit Installation of MS35478-2233 Lamps In Lieu of MS35478-1683 Lamp

IS4Q3300009 A 3330 Lights - Aft Baggage Compartment Lights-Permit Installation of MS35478-2233 Lamps In Lieu of MS35478-1683 Lamp

IS4Q520007 0 G 5200 Translating Doors - Removal of Insulation Blankets

IS4Q5200078 A 5211 Alternate Dome Nut for External Handle Bushing - Fwd Airstair Door

IS4Q530002 8 B 5300 Fairings, Nose Fuselage – Radome – Seal Rework

IS4Q5300038 B 5300 Application of Primer and Paint for Corrosion Protection on Fuselage Seat Rails

Generic RD Bombardier’s Structural Repair group continues to provide new and revised generic Repair Drawings. Copies of these RDs will be issued as part of normal manual update. Unless otherwise stated, RDs listed below are applicable to all aircraft.

REV ATA Subject



Applicability: Q400 (Continued)



DATE EFFECTIVITY MEETING / EVENT LOCATION JAN 19 - 20 C Series C Series Industry Steering Committee # 14 Montreal

FEB 22 - 26 C Series C Series Multi-Function Working Group – CS100 # 4 Montreal

MAR 2 - 3 Q-Series Oceania Regional Review Sydney, Australia

APR 4 C Series C Series Industry Steering Committee # 15 Montreal

APR 4 C Series C Series Maintenance Review Board # 2 Montreal

APR 25 – 28 All Series All Operators Conference & Trade Show Dallas, USA

MAY 18 C Series C Series Maintenance Review Board # 3 Montreal

MAY 18 – 19 CRJ & Q-Series Digital Data Advisory Conference Toronto

JUN 15 – 16 CRJ & Q-Series Digital Data Advisory Conference Munich, Germany

JUL 6 – 7 CRJ & Q-Series Africa & Middle East Regional Review Johannesburg, SA

SEP 6 – 9 Q-Series Q-Series Multi-Function Working Group # 15 Toronto

SEP 13 – 14 CRJ Series CRJ Aircraft Economics Working Group Montreal

SEP 19 – 23 C Series C Series Multi-Function Working Group – CS100 # 5 Montreal

SEP 21 – 22 All Series Russia & CIS Regional Review Moscow, Russia

SEP 27 – 28 CRJ Series CRJ Structures Working Group Montreal

SEP 29 – 30 Q-Series Q-Series Structures Steering Committee Toronto

OCT 3 Q400 Q400 Aircraft Economics Working Group Toronto

OCT 4 – 6 CRJ Series CRJ Flight Operations Steering Committee Montreal

OCT 4 – 6 Q400 Q400 Technical Steering Committee Toronto

OCT 11 – 13 C Series C Series Flight Operations Meeting Montreal

OCT 18 – 20 CRJ Series CRJ Technical Steering Committee Montreal

OCT 18 – 20 Q-Series Q-Series Flight Operations Steering Committee Toronto

NOV 3 - 4 CRJ & C Series Asia/Pacific Regional Review - China Chongqing, China

NOV 7 – 8 All Series Asia/Pacific Regional Review - Japan Osaka, Japan

NOV 15 – 16 Q-Series Q-Series Industry Steering Committee # 15 Toronto

NOV 29 - 30 CRJ Series CRJ Industry Steering Committee # 38 Montreal

NOV 29 – DEC 1 C Series C Series Industry Steering Committee # 16 Montreal

DEC 13 - 15 CRJ Series CRJ Multi-Function Working Group # 17 Montreal

2016 Event & Conference Calendar

UPDATED: 2016-08-10 Applicability: All Series



Reminder

Updated MRA Form

Operators are reminded that an updated Material Return Authorization (MRA) form has now been created, which includes a Non-Incident Statement check box for customers, suppliers, and operators to select upon

submission of parts to Bombardier for exchange or repair.

The purpose of the Policy is to prevent a damaged part as a result of an accident or incident from entering Bombardier’s manufacturing, maintenance, distribution, operational, and support environments.

For more information, please consult ISAR 2016-07-0005.


Flight Deck

A Technical Newsletter for the Pilot Community

Flight Deck is a Technical Newsletter that belongs to the ISAR family. It is intended for members of our Customer Pilot community, and is published on a semi-annual basis. It is a place for pilots to share stories and discrepancies that have been experienced, contains the latest updates from the most recent Flight Operations Steering Committee (FOSC), and much more. To access past issues of Flight Deck, please log in to www.iflybombardier.com and look under Resources > Newsletters. If you cannot access the latest issues of Flight Deck or would like to be added to the distribution list, please contact Adam Amato at:

[email protected].

The Technical Contact Guide (TCG) presents operators with a concise list of individuals at Bombardier Aerospace responsible for providing front-line service in a variety of disciplines. The TCG also presents a list of key technical, operations, and some top administrative personnel for each operator. The TCG is reissued at least twice a year in electronic format only. It is available at www.iflybombardier.com. To find it on the website, click on “Resources,” then click on Technical Contact Guide. The accuracy and completeness of the TCG depends on the timely revision of operator/Bombardier personnel information regarding operator personnel, aircraft types in service, and more. We count on our Customer Support Account Managers, Field Service Representatives, and the operators to provide updates as they happen. NEW: TCG2015A was issued in September 2015. Please note that we will be updating TCG 2015A weekly on www.iflybombardier.com, including changes immediately as they are brought to our attention. If there are any changes you would like to see right away, please forward them to: [email protected].

Flight Deck and Technical Contact Guide

The Technical Contact Guide

Your Source for Operator Contacts and Bombardier Personnel Information







WE’RE HERE FOR YOU. Award-winning facilities, comprehensive backshops,

and the expertise you need.

To get your aircraft the service it deserves, contact our Bombardier Service Center teams at:

Phone: +1-520-991-6155 Email: [email protected]

For more information on our Service Centres and backshop capabilities, open ISAR 2015-05 and view its cover story.

Bombardier Service Centers



Mobile Repair Team WHEN YOU NEED TO GET BACK IN THE AIR,

WE’LL BE THERE

Our total project management approach provides you with:

• Structural repair • Aircraft recovery • Repair estimates • Daily schedule reporting and project

duration forecasting

Contact the Mobile Repair Team 24/7/365 at the following numbers:

Q-Series Customers

Toll Free North America: +1-844-CRC-CRC0 (+1-844-272-2720) Direct: +1-514-855-8500

Email: [email protected]