Make Technology Work Harder for Your Business

Technology working harder for your business5 technology priorities driving Oneserve field service management software

www.oneserve.co.uk

http://www.oneserve.co.uk

OneserveMake Technology Work Harder for your Business

2 www.oneserve.co.uk

Introducing Oneserve: fast, flexible and easy to use.

Are you looking to new technology and better, smoother processes to drive your

customer service and improve your bottom line? Are you considering the use of

technology to drive productivity and efficiency of your mobile workforce?

These are just a few challenges businesses like yours are facing when looking for

technology that will help to increase productivity, improve visibility and drive greater

collaboration.

To date, the industry has responded by creating rigid systems that are only able to meet

customers’ requirements after a difficult, lengthy and expensive implementation process.

At Oneserve, we don’t think this is good enough. One size does not fit all.

In fact, it is this thinking that has shaped Oneserve’s business and led us to develop the

most flexible, easy to use and quick to implement, field service management software

available today.

Our enterprise-level field service management software provides all the tools you need

to increase productivity, improve visibility and drive greater collaboration within your

business and your supply chain. Here’s how:

• Fast–Oneserve can be up and running in as little as 12 weeks. Cloud based, it

is one of the fastest products on the market, reducing costly implementation

times, quickly delivering a return on investment.

• Flexible–Our software has been created to flex to our clients’ needs. We

ensure seamless integration and unlimited scalability bespoke to you business

requirements.

• Easytouse–Our solution is designed around you. Its simple interface

and accessible format means employees can be quickly trained to use the

technology, ensuring Oneserve is rapidly embedded in their working practices.




Our aim is to provide technology that works harder for your business. Technology that

makes a difference by helping you to make smarter decisions, improve efficiencies and

ultimately, transform your organisation’s performance.

Here, we share with you the top tech priorities that drive the development of our field

service software.

1. Cloud-based technology working for you

Oneserve’s software is cloud-based, which means increased efficiency, flexibility and

mobility. It will also provide you with huge cost savings, built-in scalability and low IT costs.

We also provide ‘Software as a service’ (SaaS) which means your data is hosted in our secure

centre and accessed remotely (the ‘cloud’ bit). This frees you from the expensive costs and

restrictions you get with on-site hardware.

Why the ‘cloud’ is great for your business:

• Super-quick installation and low maintenance costs

• No hardware support costs

• Free and automatic software upgrades

• Fair subscription-based pricing

• Unlimited scalability: up or down, there are no expensive changes to hardware

5 technology priorities driving Oneserve field service management software




2. Fully mobile: Anywhere, any time, on any device

With the Oneserve mobile application you can connect quickly and reliably with your

mobile workforce, getting updates delivered from the field in real-time.

The app design is clean and intuitive so employees need little additional training. And

because it’s been built using HTML5, they can access it on their own existing devices.

We’ve used HTML5 for our mobile application so the system is entirely browser based, easier

to access and quicker to set up! It’s simple to update, which means we can make continuous

improvements like photo integration and improved charts on the mobile app.

Some of the benefits of using Oneserve’s mobile application:

• Use on any mobile or tablet device that supports HTML5: iPhone, Android, Windows 8

and more

• All upgrades to the software are automatic and free

• Schedule appointments and capture data directly on your field worker’s mobile

• If internet connectivity is lost, the app will securely store data and immediately update

when reconnected (‘local storage’)

3. Speedy integration

Flexible and effective integration is a key part of the Oneserve offering. We’ll work in a

way that suits you, whether that’s ‘web service to web service’ integration, or through our

separate integration platform, Talend.

Talend is a rapid ‘agnostic’ platform built solely to deal with integration, which has helped

make our interfaces more robust and easier to maintain. It enables clients to build their own

interface packages, using the tools of their choice, which connect to our web services.

Why Oneserve’s integration is out-performing the competition:

• One of the fastest integrations on the market; little dev time needed

• Flexible model: undertake integration on your own, or with support

• Separate integration platform to improve integration speed and reduce cost




4. Absolute security

Secure data, quickly delivered

We’ve invested in industry-leading security to give you total peace of mind and let you

focus on your business, free from distraction.

Your data is totally secure. And here’s how:

• Full data security and physical security

• Servers and data housed in a tier-3 data centre

• PCI Data Security Standard certification

• Continuous update and review policy

Best of breed resilience

Our virtual server technology is available at every level. We leverage multiple hardware

resources for optimal performance and seamless failover and recovery.

5. Rigorous testing

We have a network of secure and connected servers meaning that if one fails, another

simply takes over. There’s no interruption to your service.

On the development side we’ve created a quick and efficient test-driven environment. If a

bug is raised, we write a test into our automated testing system.

This ensures that should that problem reoccur it will be automatically identified and our

developers can fix it before the version is released to customers.

Here’s how our continuous testing means you get guaranteed availability:

• Automatic tests and updates

• Safety and resilience: daily platform, software, app and data back-ups

• Agile development process provides faster development, quicker solutions and on-going

improvements

• Continuous collaboration with customers to identify and rectify potential bugs




Our field service management software will transform the way you work and will deliver

value that otherwise would be very difficult to realise. Oneserve has been innovatively

developed to be easy to use, fast to implement and simple to configure.

Here are just a few benefits our technology can provide you with:

Quick ROI – Oneserve delivers a very quick return on investment providing all the tools

required to optimise workflow, boost workforce productivity, reduce cost and improve

service revenue.

Seamless Integration – Oneserve is a unified solution built in one core code so our

entire infrastructure is unified and accessible on a single platform. That ensures seamless

integration, unlimited scalability and no expensive bolt-on software.

Fast, flexible and easy to use – Oneserve is simple to configure, intuitive to use and

designed around you. Our implementation team will configure the software to meet your

specific business needs and you can be up and running in as little as 12 weeks.

Complete visibility – Oneserve provides you with unrivalled real time visibility of your

operational performance all within easy to understand analytics and dashboards utilising

data that is continuously updated from the field.

Smarter collaboration – Oneserve is designed to make everyone across your supply chain work

better together. With your workforce, contractors and suppliers all using the same software

seeing the same information at the same time collaboration and therefore productivity is

significantly improved.

Customer experience: a new way to engage – Oneserve provides the information,

communication and the workflow to provide you with a more efficient way of engaging with

your customers. You will be able to deliver a customer experience that drives both retention

and repeat business.

Why Oneserve




We’re Oneserve: the most exciting and cost effective field service management solution

provider on the market today.

Oneserve combines software, service and technology, providing you with everything you

need to transform the performance of your business.

Our enterprise level field service management software provides all the tools you need to

increase productivity, improve visibility and drive greater collaboration within your business

and your supply chain – all from one cloud based, unified platform.

To find out more, please give us a call on 01392 367367 or visit our website

www.oneserve.co.uk

Request a free demo of Oneserve’s field service management software

With Oneserve’s software, you can transform the performance of your business.

Our technology is simple to configure, intuitive to use and designed around you, helping

you to optimise workflow and boost workforce productivity.

Request a free demo with our team to find out how you can:

• See immediate workforce productivity and utilisation gains

• Improve your bottom line by driving a right first time culture

• Discover a new way to transform customer experience

About Oneserve


http://www.oneserve.co.uk/request-a-demo/

http://www.oneserve.co.uk/

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www.oneserve.co.uk

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Make Technology Work Harder for Your Business