Active Global Support

July 2012

Manage Build Introduction to CHARM

© 2011 SAP AG. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.

© 2011 SAP AG. All rights reserved. 3

ALM: Change and Release Management

Change

Request

Management

Quality Gate Management

Transport Management

Change and Transport

system (SAP/ Non SAP)

Transport

Analytics /

Configuration

Validation

Retrofit

Change and Release Management

© 2011 SAP AG. All rights reserved. 4

Enhanced Change and Transport System to transport all kind of objects

CHANGE AND TRANSPORT SYSTEM

Developer Studio

and

NWDI

Exchange

Infrastructure

Integration Builder

ABAP Workbench

SE80 Development

System

Quality

System

Production

System

Enterprise Portal

Content

Administrator

…

(open Interface for

non-SAP objects)

Development

System

Quality

System

Production

System

Development

System

Quality

System

Production

System

Transport Transport

Transport Transport

Transport Transport

TPZ

EPA

SCA

SAP Business

Objects Development

System

Quality

System

Production

System Transport Transport

ZIP

© 2011 SAP AG. All rights reserved. 5

Change Transaction

Create

Incident

message

Approve /

Reject

Request

Process

Request

Execute & document

Change

Test

Change

Request for Change

Handover

to Execution

Create

Change

Trans-

action

Confirm

Change

One central process to control change execution

Requester Change

Manager

Approver Change

Manager Developer & IT Staff Tester Requester

Notification

via

Workflow SAP and non-SAP

Changes

Technical & non Technical

Changes

IT Assets Admin Tasks

Change Request

Management supports

all types of changes

System

Landscapes

© 2011 SAP AG. All rights reserved. 6

Change Request Management Features

Search & Monitoring Change Documentation Manage Project Phases

Huge set of search criteria to

create personalized queries

Export and graphical display of

search results

Common search infrastructure

for all transaction types

Separate change request and

change execution process

Delivered with predefined

workflows and processes for

easy adaption

Integrated in technical

infrastructure

Central management of project

phases via SAP Solution

Manager

Control transport activities via

change request management

© 2011 SAP AG. All rights reserved. 7

Change Request Management Functionalities

Request for Change Scope

Free scope definition of requests for

change: multiple change transactions

Enhanced Approval Process

Support of multiple approval procedures

Easy customizable and adaptable

Transport Management

Access to all relevant transport

management activities

Fully integrated in change transaction

process

Test Management

Assign Testplan and Testpackages

© 2011 SAP AG. All rights reserved. 8

Normal Change Urgent Change Admin Change General Change Defect Correction

Supporting all types of changes

Regular

maintenance

Implementation

Projects

Depending on

project release-

cycle

Integrated with SAP

Transport

Management

Emergency

Changes

Optimized for fast

processing

Independent from

project release

cycle

Integrated with SAP

Transport

Management

Documentation of

only Administrative

activities only

Related to system

landscape of

change project

Not integrated in

SAP Transport

Management

Changes on IT

Assets

Mobile Devices

Printer

…

Not mandatory

related to any

change project

Used during test-

phase of

implementation or

maintenance

projects

Document test

defects and their

correction

Integrated in SAP

Transport

Management

© 2011 SAP AG. All rights reserved. 9

Managing Complex Landscapes Avoid Downgrades with Cross System Object Lock

With Cross System Object Lock a developer is informed about a conflict immediately

when a change is made and the downgrade risks is limited significantly

Workbench and Customizing Objects are locked

during change cycle

Lock Objects until transport reaches production environment

Improved Customizing with SAP Solution Manager 7.1

Identify changes on the same objects across systems and projects (immediate message to the developer)

Available for all transport tools in SAP Solution Manager (ChaRM, QGM)

© 2011 SAP AG. All rights reserved. 10

Downgrade Checks

Multiple Downgrade Checks:

At Change Recording

Before Export

When Reassigning Change

Before Import

Receive warnings before creating potential downgrade situations

or creating a real downgrade!

© 2011 SAP AG. All rights reserved. 11

Dual Landscape Synchronization - Retrofit Reduce effort for double maintenance – 3 Step Approach

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied,

including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

DV1 QA2 PRD

Maintenance Project

DV2 QA2

Implementation Project

1. Select Transport

Tool based

Minimized risk through integration

in the maintenance project

Logging of the changes

Less manual effort for double

maintenance

Improved process reliability for

retrofit

2. Choose Method (based on conflict detection)

Automatic

Tool Supported (Conflict Case)

Manual (Conflict Case)

3. Retrofit

Retr

ofi

t

© 2011 SAP AG. All rights reserved. 12

Roles in ITSM Analytics

ITSM Processor

Team Manager

Service Manager

IT Manager (CIO)

“Where should I start to

work next?”

“How does my service team

perform?”

“How efficient are my IT Services

and how can I improve them?”

“Are there any major issues

in the IT department?”

© 2011 SAP AG. All rights reserved. 13

Reporting Capabilities

New Reporting functionalities:

Predefined KPIs based on SAP NetWeaver BI

technology

Dashboard Apps for Change Request Management

Thank You!