Management Plan 3rd Quarterly Operating Report

Management Plan 3rd Quarterly Operating Report

1st January 2004 to 31st March 2004

City Administrative Centre, Bridge Road, Nowra Telephone (02) 4429 3111 • Fax (02) 4422 1816 • Post: PO Box 42 Nowra 2541 Southern District Office, Deering Street, Ulladulla Telephone (02) 4429 8999 • Fax (02) 4429 8939 • Post: PO Box 737 Ulladulla 2539

[email protected] www.shoalhaven.nsw.gov.au

mailto:[email protected]

http://www.shoalhaven.nsw.gov.au/

Shoalhaven City Council 3rd Quarterly Report – 1st January 2004 – 31st March 2004

Contents

REPORT OF THE GENERAL MANAGER .......................................................................... 1

1. Effective Government .................................................................................... 2

HIGHLIGHTS....................................................................................................2

2. Protecting the Environment and Planning for Growth.................................... 5

HIGHLIGHTS....................................................................................................5

3. Promoting and Developing the Local Economy .............................................. 6

HIGHLIGHTS....................................................................................................6

4. Improving Community Facilities and Services ............................................... 8

HIGHLIGHTS....................................................................................................8

5. Providing Essential Water & Sewerage Services – Shoalhaven Water.......... 15

HIGHLIGHTS.................................................................................................. 15

6. Operating Holiday Haven Tourist Parks ....................................................... 16

HIGHLIGHTS.................................................................................................. 16

PRINCIPAL ACTIVITIES – PROGRESS ....................................................................... 17

1. Effective Government .................................................................................. 17

OUTLINE .................................................................................................... 17

DETAILS........................................................................................................ 18

2. Protecting the Environment and Planning for Growth.................................. 60

OUTLINE .................................................................................................... 60

DETAILS........................................................................................................ 61

3. Promoting and Developing the Local Economy ............................................ 77

OUTLINE .................................................................................................... 77

DETAILS .................................................................................................... 78

4. Improving Community Facilities and Services ............................................. 90

OUTLINE .................................................................................................... 90

DETAILS........................................................................................................ 91

5. Providing Essential Water & Sewerage Services – Shoalhaven Water........ 127

OUTLINE .................................................................................................. 127

DETAILS .................................................................................................. 129

6. Operating Holiday Haven Tourist Parks ..................................................... 139

OUTLINE .................................................................................................. 139

DETAILS .................................................................................................. 140

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REPORT OF THE GENERAL MANAGER

This is the Third Quarterly Operating Report of the 2003/2006 Management Plan. The third report covers the period from January 2004 to March 2004 and outlines Council’s achievements during this quarter.

The report is a statutory requirement pursuant to Section 4of the Local Government Act, 1993 and focuses on the performance targets of the Council in terms of its principal activities. The Statement of Progress in respect of Council’s achievement of its performance targets for the third quarter of this financial year 2003/2004 is outlined in the far right column of the report.

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The following comments represent a summary of the highlights and significant achievements for the third quarter of 2003/2004 financial year. Council will be monitoring the progress of the tasks nominated within the Management Plan 2003-2006 during the final three months of the financial year to ensure that the strategic direction and focus of Council’s objectives is achieved.

R.D. Pigg General Manager

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Principal Activity:

1. Effective Government

HIGHLIGHTS FINANCE & CORPORATE SERVICES

• The on-line Certificate Application System for local solicitors and conveyancing agents for (149’s, 603’s and Drainage Diagrams) continues to grow in usage.

• The major upgrade of Council’s Total Records Information Management System (TRIM) software (known as “Context”) was rolled out at the end of the third quarter .

• All of Council’s existing policies were made available on the Intranet during the third quarter, and work is continuing on upgrading these policies into a set format.

PLANNING SERVICES • Achievement of 100% success rate for issue of Planning (Section 149) Certificates. This

continues an excellent success rate in excess of the objective of 95%.

• LEP map available on Internet site.

DEVELOPMENT SERVICES Community Consultation Council recently amended its community consultation procedures with respect to the notification of development applications. Where a development application is required to be advertised in accordance with Council’s Community Consultation Policy, the application will, at the same time, be referred to the relevant community interest group(s) for the area. This change will ensure that community groups are informed of all applications in their area that are being advertised. Relevant interest groups will have an equal opportunity to comment on development proposals which may be of interest to the broader community and participate in the decision-making process. Use of GPS Technology in Development & Environmental Services This quarter saw D&ES Threatened Species and Compliance Officers making use of Global Positioning System and Pocket Personal Computer technology to improve the quality of information collected in relation to threatened species locations, consent conditions involving the retention of individual trees and areas of vegetation, and possible compliance breaches involving land clearing. The technology allows officers to firstly identify the Lot and DP number of properties “in the field” (especially useful in rural and bushland areas were boundaries are not always marked) as Council’s cadastral information is stored on the PC. The GPS facility then allows officers to map point locations and enter point data (threatened species names for example). Areas of vegetation, extent of clearings, dwelling locations etc can all be easily and accurately mapped during a development application inspection and compared to data

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collected at a later date if needed for compliance investigations. The pocket PC can be linked to the office PC later on to produce maps to attach to consent conditions or as evidence for court in compliance issues.

2003/2004 CONSTRUCTION CERTIFICATE APPLICATIONS

RECEIVED 2003/2004

PROCESSING TIMES SUMMARY

CONSTRUCTION CERTIFICATES

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DEVELOPMENT APPLICATIONS RECEIVED

2003/2004

PROCESSING TIMES SUMMARY

DEVELOPMENT APPLICATIONS

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Principal Activity:

2. Protecting the Environment and Planning for Growth

HIGHLIGHTS CITY SERVICES Studies have commenced and brochures are being prepared for Flood Plan Studies for Kangaroo Valley/Berry, Currambene & Moona Moona Creeks and Burrill Lake. DEVELOPMENT SERVICES Wood Smoke Reduction Program Council has been successful in receiving funding from the Department of Environment & Conservation to run a Wood Smoke Reduction Program. The Program aims to:

• Accelerate the replacement of polluting wood heaters with cleaner forms of heating; • Promote awareness of the environmental and health impacts of wood heaters; • Promote environmental best practice in the operation of wood heaters;

The program consists of a cash incentive component, an education component and enforcement component. In this regard, Council has been offering cash incentives of up to $700.00 per household to remove old wood heats and replace with a cleaner burning alternative, such as a flued gas heater or reverse cycle air conditioner. The cash incentive has been very popular with many enquiries and applications received resulting in all the available $30,000 being allocated. So far 20 wood heaters have been removed and scrapped at Council’s Recycling Depots. PLANNING SERVICES • Input into Council’s new Tree Management Policy and amendment of Tree Preservation Order.

The Management Policy provides Council with a balanced approach to the issue of tree management.

• Amendment 205 (LP330) gazetted - Vincentia. The Plan provides for the proper management of wetlands and lands of high scenic quality through appropriate environmental protection zonings.

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Principal Activity:

3. Promoting and Developing the Local Economy

HIGHLIGHTS CITY SERVICES Southern Councils Group Princes Highway Taskforce – During March, Shoalhaven City Council joined with other members of the Princes Highway Taskforce (PHocus) to launch a publicity campaign aimed at increasing awareness of the importance of upgrading the Princes Highway with both State and Federal Governments. To demonstrate support within local communities, a series of bumper stickers with the slogan ‘Upgrade the Princes Highway Now!’ and a card supporting the slogan ‘Frustrating Isn’t It?’ (which can be returned by free post to the Southern Councils Group) have been developed. Both items have been distributed widely through public venues and populuar tourism destinations in the region. ‘Ulladulla – Establishing a Harbour Upgrade Strategy’ – On 17th February 2004 Gary

Thompson commenced duties with Shoalhaven City Council as Project Manager. Gary’s role will be to itemise and prioritise individual component projects; liaise with community and other stakeholders with regard to the overall upgrade of the harbour precinct; prepare contract material for tender; and supervise the delivery of works, such as the recent succession planting of trees in Rotary Park on the northern foreshore of the Harbour.

On 12th February 2004, the public exhibition of the draft Conceptual Plan (as prepared by the NSW Government Architect) concluded. Council received eight community submissions to the draft plan, and have been notified that two agency submissions will be forthcoming shortly. Overall submissions were supportive of the upgrading of the Harbour precinct and the draft conceptual plan, although some further finetuning of specific design elements may be required. ‘Shoalhaven – An enterprising alternative’ – During the quarter it was announced by both the Commonwealth Department of Transport and Regional Services, and the NSW Department of State and Regional Development, that Shoalhaven City Council had been successful in securing the financial support of these agencies, and the Shoalhaven Area Consultative Committee, towards the ‘Shoalhaven – An Enterprising Alternative’ project. The objective of this project is to develop a stakeholder based strategy to guide the future economic development of the Shoalhaven. ‘Operation Seachange’ – During January the Economic Development Office embarked upon the final phase of the ‘Operation Seachange’ project – to photograph young professionals in their workplace, and at various other locations in the area enjoying the Shoalhaven lifestyle. Once complete these photos will then be incorporated with the text of interviews recently conducted with nine young professionals to profile their individual experience of relocating to the Shoalhaven, both in the workplace and at home. Employment Situation – The labour force of the Shoalhaven for the December 2003 quarter was 34,468, with unemployment at 3,204 (or 9.3%). Whilst this figure does not represent any significant change in unemployment since the March 2003 quarter, the number unemployed in the Shoalhaven continues to remain higher at the end of 2003 than it was for December 2002.

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These statistics move continuously upward for employment and when the number of jobs created during the period March 1999 to December 2003 (which substantially forms the last Council term) is calculated, it reveals that there were 5,390 more persons employed at the end of that period than when Council was first elected.

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PLANNING SERVICES • Amendment 208 (LP348) gazetted - Riverview Road Nowra. This plan brings the LEP into line

with the recommendations contained in the Riverview Road Area – Nowra Floodplain Management Plan.

• Scoping Study and Action Program adopted for Heritage Estates.

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Principal Activity:

4. Improving Community Facilities and Services

HIGHLIGHTS CITY SERVICES

• Bay & Basin Leisure Centre, footpath construction from carpark. • White Sands Park, Huskisson, new shared concrete path for park development. • Sussex Inlet Lions Park, 37m coloured footpath • Lighthouse Oval carpark, existing gravel carpark has received 2 coat seal. • Alexandra Street Berry on southern side, relaying of pavers on footpath, construction of tree

planting island and removal of 2 large trees. • St Georges Basin cycleway, Tasman Road to shops. • Sussex Inlet Cycleway, continuation of cycleway from Government Road to Chris Creek

Bridge. • Bolong Road rehabilitation (Berry Bay corner), rehabilitation of failed section of road. • Kalandar St/Wallace St, Nowra, construction of roundabout, footpath and pram ramps and

pedestrian fencing.

Kalandar Street roundabout

• Bay & Basin Leisure Centre, sealed hardstand area for parking adjacent to sportsfield. • Nowra Bus interchange, replace kerb & median island, construction of new bus stop area

and new pedestrian median pram ramps, 150mm thick asphalt pavement coloured red.

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• Scenic Drive, Nowra, K&G footpath and asphalt along river side from North Street to

Shoalhaven Street intersection, and parking in front of Renal Unit.

• Construction of amenities building in Lyrebird Park

COMMUNITY & OPERATIONS GROUP All Pools

• All major Centres hosted events to for Seniors week and Youth week – the latter featured launch of new youth fitness programs – “Hip to be Fit”

• Offered complimentary Learn to Swim and Survive 2004 calendars

Bomaderry

• Hosted a busy school summer carnival season in February with primary, secondary & zone events

• Learn to Swim and Survive enrolments reached the highest level since Council took over management

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• Bomaderry Swimming Club carnival held on 5 March • Water Polo session continues to attract new participants with the first Water Polo

competition held this w=quarter • New confectionary and hot food lines introduced • New season sports accessories introduced

Bay & Basin

• Staff completed HeartMoves training and to introduce new programs in Quarter 4 • Offered a membership promotion which resulted in 97 new members • Launched “Uncle Toby’s” Go Swim program to swim school students

Sussex Inlet

• The new Sussex Inlet Aquatic Centre was officially opened by the Mayor, Cllr Greg Watson on Saturday 20th March.

Ulladulla

• Hosted a busy school summer carnival season, with primary, secondary and zone events in February

• Hosted a successful Ulladulla Swimming Club carnival on 7 February • Sydney Aussie Master training camp held 28 – 29 February 2004. • Cronulla Sharks used gym and outdoor pool as part of their pre-season training camp (pic)

Sea Pools

• Ulladulla Sea Pool Party held on 11 January 2004, attracted more than 500 people. BBQ and pool inflatable added to success of day.

Village Pools

• Village pools enjoyed a busy summer season with no major incidents Library

Air Conditioning for Sanctuary Point Branch Library: the staff at the Sanctuary Point Library are very happy with their new air conditioning system as are their many customers. The system was installed in early March in time for some of those very hot days. Children’s Activities This has been a very busy quarter for library staff with numerous activities for children. Holiday Activities: A planned program of activities was held in January. The program included:

• Board Games in the Library – held on 6th and 23rd January. New board games were provided and many children took the opportunity to come in and play their favourite board games.

• Origami Workshop – Staff member, Ursula Rentz, again ran her very popular Origami workshop on 8th January with around 12 children enjoying this creative craft.

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• New Junior Book Day – On 12th January, a collection of new books suitable for juniors were displayed and children were allowed to borrow up to three. It didn’t take long for the stand to empty.

• Spinning Sticks Workshop – This very successful workshop run by Car men and Izzy Tooinsky attracted around 12 eager participants – quite a number of them boys. The children made the sticks and were then taught how to manipulate them.

• Belly Dancing Workshop – Another very successful workshop run by Carys. This was held on 21st January and attracted around 15 budding belly dancers who had a fabulous morning dressing up in scarves and beads and learning the basics of the dance.

Harmony Day – was celebrated on 22nd March with around 100 children enjoying the morning. Guest performers included Aboriginal elders telling their stories; a Persian Dance Group; a Russian piano accordionists, who taught the children a delightful song about a little frog; women from Serbia and Croatia who talked about their lives there; an African drummer from Ghana and one of our regular visitors Izzy Tooinsky. The children and adults present had a wonderful morning and hopefully learned about tolerance and understanding as well. Sanctuary Point Library - The staff at Sanctuary Point continue their story mornings and the very popular fun club for school children. The Fun Club is so popular a waiting list has to be kept, because all the children who wish to attend cannot fit into the library. Time for a larger building! Seniors Week Celebrations: Trivia Morning – To celebrate Seniors Week a Trivia Morning was held on 7th March. The 60 plus people who attended had a marvellous time with much laughter and teasing. Family History Workshops – These workshops were held for seniors on 7th and 8th March and were also very well attended by family history researchers. Internet Classes for Beginners – Were held by Sanctuary Point Library Staff with both sessions being fully booked out. Nowra and Milton Shows – Shoalhaven Library Service had displays at both Shows. The Nowra display was very ably manned by Robin Sharpe and Robin and Colleen Langan also presented a few story telling sessions. The Library Display at the Milton Show was manned by Rosie Burke and Naomi Bojec. Plans are afoot for better advertising and promotional materials for next year’s shows.

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Arts

Refurbishment, completion and furnishing of the Shoalhaven City Arts Centre which opened on 28 February. The Arts Centre has presented eight exhibitions over six weeks with a visitor attendance of over 2000. Phase 2 of the Arts Centre Development has commenced as a partnership agreement with WCET and grant funding is sought to develop the first floor of the Arts Centre into a multi-media and music school.

Arts Centre Gallery Arts Centre Foyer

Tourism The Shoalhaven Tourism Board launched a number of significant promotional campaigns:

• Capital City TV Campaign - $300,000 • Regional TV Campaign - $60,000 • Print Campaign (Wanderers) - $100,000 • Release of the new Shoalhaven Visitors Guide – 50,000 copies

The City’s Tourism Manager also marketed Shoalhaven Tourism at major regional and metropolitan industry shows. Parks White Sands/Voyager Parks is the Shoalhaven’s first icon park to undergo major redevelopment. Improvements to White Sands Park have included:

Ground surface enhancements i.e. turfing grass/mulching garden areas

Shared pedestrian/bike paths Connection of REMS water for irrigation Additional picnic/BBQ facilities Adventure Playground Public Toilet Upgrade

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Stage One development of West Ulladulla Sporting Complex, which is wholly funded by Council, is well underway. This project has involved: • Construction of sportsgrounds for Rugby League and Cricket. • Connection of REMS water for irrigation • Construction of six new ‘Plexipave’ all weather netball courts. • Sportsground and netball lighting • Upgrading the existing amenities building to meet future user needs

Community The events held in the Shoalhaven during Youth Week 2004 received positive feedback from other Local Government areas and Youth Workers from as far away as Cairns. Over 2,000 young people from all over the Shoalhaven participated in the following events:

Shoalhaven Youth Art Exhibition PCYC Party Youth Bazaar Police Open Day Callala Bay and Culburra Youth Skate BBQ Band Night in the Library Silent Cells Battle of the Bands Emerge – Hip Hop in Nowra Nowra Skate Park

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Cemetery

The Shoalhaven Lawn Cemetery at Worrigee conducted 20 burial services and 116 cremation services during the 3rd Quarter. The Bomaderry Lions Club held a twilight meeting and dinner at the Reflections Café, Worrigee on 30 March. Members and guests also took a guided tour of the complex, showing a high level of interest in the behind the scenes operation of the crematorium. Comments about the event were very positive from those who attended. PLANNING SERVICES • Section 94 Contributions Plan Amendment No.67 - Community Facilities adopted by Council

• Section 94 Contributions Plan Amendment No.80 - Berry Car Parking adopted by Council

• Draft Section 94 Plan Amendment No.95 - Passive Open Space adopted by Council for public exhibition

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Principal Activity:

5. Providing Essential Water & Sewerage Services – Shoalhaven Water

HIGHLIGHTS SHOALHAVEN WATER

• Completion of the Stage 2B.3 Water Supply Scheme with the finish of the 20ML Bewong Reservoir

• Tender awarded for the construction of the new Wastewater Treatment Plant at Ulladulla, including major pump station, extension of the ocean release 350m offshore and connecting pipelines.

• Proceeding with designs of the Conjola Regional Sewerage Scheme • Move to quarterly billing for water usage • Construction of major pump station for Cambewarra Village • Processed subdivisions and Development Applications during a time of unprecedented

activity

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Principal Activity:

6. Operating Holiday Haven Tourist Parks

HIGHLIGHTS HOLIDAY HAVEN Holiday Haven have developed and built a prototype mini golf course at Lake Tabourie Tourist Park which has proved a complete success. The following Consumer shows were attended during the 3rd quarter:

• Kembla Grange • Albury • Sydney

Energy savings realised over the past two years from the installation of solar/gas hot water systems represent an approximate 18% return on investment. Most of these savings eventuate from reduced gas usage by the new systems. Reticulation of gas supply to cabins and amenity facilities continues. These works required extensive under boring of properties with an eventual outcome of centralising gas supply tanks in low volume traffic areas. Further to the above Council has negotiated a reduced cost for the supply of gas under new NSW State Government Contracts. The changeover to the new supplies will occur over the next few months but will represent savings of approximately $40,000 to Holiday Haven annually.

Mini Golf Course – Lake Tabourie

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PRINCIPAL ACTIVITIES – PROGRESS Principal Activity:

1. Effective Government

OUTLINE

Scope of the Activity

This Principal Activity includes Council’s support, regulatory and other functions not covered in the other Principal Activity areas. These include corporate services such as record keeping, information technology and management of Council’s finances as well as those activities that Council is required to undertake such as the assessment of new developments.

Strategic issues

Council faces competing demands on its resources. With such a large area, a widely spread population, high population growth and a huge seasonal influx of visitors, Council is not able to meet all of these demands and must plan accordingly.

Over the last 10 years Council has also had to address significant changes in legislation, structural reforms and work practices, as well as take on additional responsibilities from the State Government. A major issue affecting all of our services is that the population is distributed over a large number of settlements covering a huge area. There are many community organisations which focus on areas such as sports and other community services. Council appreciates the interaction and assistance of these groups.

Council has now become a provider of a diverse range of services, where we interact with a large number of stakeholders.

Setting priorities on demands is one of the most important challenges facing Council.

Proposed Responses

Council proposes to meet the challenge in a strategic way through the development and implementation of Cityplan and to develop and better integrate its supporting plans and strategies.

Further impetus will be given to embracing the principles of Ecologically Sustainable Development throughout the organisation.

A greater focus is proposed in developing more effective working relations with government, the community and others.

Improvements to customer service are proposed through a range of continuous improvement measures to be targeted across the organisation.

Greater emphasis will be given to marketing the breadth and significance of Council’s activities and achievements through the development and implementation of a communication/marketing strategy.

(See over for more detail on these and other proposed tasks)

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DETAILS *Grp. Dir = Group Director or Section Manager responsible for Action/Co-ordination: CO Community & Operations; CS City Services; DES Development & Environmental Services; FC Finance & Corporate Services; GM General Manager; GMHR Human Resources; GMIT Information Technology; PLNG Planning Services; SW Shoalhaven Water

Principal Activity: 1 EFFECTIVE GOVERNMENT

Objective: 1.1 LEADERSHIP AND DIRECTION - to develop strong leadership and decisively guide the best future for the Shoalhaven.

Strategy: 1.1.1 Develop, communicate and maintain the Cityplan process. Notes: Task numbers have been assigned starting from the base year of 1999/2000; some Tasks have been completed and

are not included in this year’s plan, yet retain their Task number. Hence the numbering may appear to have gaps on some pages.

Some Tasks relate to addressing Access & Equity issues for certain disadvantaged or Target groups. Prefixes A to J relate to the Target Groups: A – General Community, B – Children, C – Youth, D – Older People, E – People with Disabilities, F – Women, G – Aboriginal People, H – Families, I – People from Culturally/Linguistically Diverse Backgrounds, J – Unemployed People. If so, then reference is given to the Access & Equity summary table in Part B. Where relevant, reference is also given to the Community Plan objectives or the Youth Services Strategic Plan.

Task Performance Target & Assessment

Grp Dir

Statement of Progress Quarter: 1

1. Cityplan DOCUMENT

Review and revise the Cityplan document.

Work with Council, staff and the community to prepare a draft review of the Cityplan document by May 2004.

GM Project deferred until latter half of 2004 due to the rescheduling of the Local Government elections to March 2004.

2. Cityplan PROCESS

Ensure that the whole of Council is aware of and follows the Cityplan processes to achieve better corporate strategic planning.

Better corporate strategic planning throughout Council through ensuring that development / review of key strategies takes place on a rolling basis.

GM Greater attention to corporate planning continued through the business of the special internal inter-Group committees.

4. HUMAN RESOURCE STRATEGIES

Develop strong leadership and decisively guide the best future for the Shoalhaven.

Implement a leadership training program for managers and supervisors.

GM The TAFE Leadership Program continues with potential applicants exceeding positions available, further courses are planned to be conducted. Investigation into further University of Wollongong courses is continuing.

Integrate leadership requirements in Job Descriptions and Performance Cycle.

GM Job Descriptions are in a continual refinement process to integrate leadership requirements and their acquisition is established during EDD's.

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Objective: 1.1 LEADERSHIP AND DIRECTION – to develop strong leadership and decisively guide the best future for the Shoalhaven.

Strategy: 1.1.2 Integrate the principles of ecologically sustainable development into all Council’s planning, decision-making and actions.

Notes: Task numbers have been assigned starting from the base year of 1999/2000; some Tasks have been completed and are not included in this year’s plan, yet retain their Task number. Hence the numbering may appear to have gaps on some pages.



Grp Dir


1. ECOLOGICALLY SUSTAINABLE DEVELOPMENT

Ensure that Council meets and embraces its ESD obligations under the Local Govt Act, through:

Implementation of guidelines for Councillors and staff.

Incorporation of the ESD guidelines when plans, policies and checklists are reviewed or new ones prepared.

All new and reviewed plans are consistent with the adopted ESD guidelines.

PLNG LEP Amendment Nos 205, 208 & 213 have been gazetted which are consistent with adopted ESD guidelines.

Each Group identifies at least 5 Group tasks from the adopted ESD guidelines and reports on progress using indicators in the management plan and State of the Environment (SoE) report. Task 1

The following are the 5 tasks from each Group which relate to activities supporting the ESD Guidelines.

GM Councillor awareness of ESD - Further briefing with the new councillors to be held after the local government elections (fourth quarter).

GM Develop community consultation strategy - Work continued and scheduled now for fourth quarter with the new Council.

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Grp Dir




GM Arrangements made to provide for double sided printing to the Executive area photocopier when it is replaced at the end of 2004.

GM The pilot study conducted during the second quarter proved successful and will be implemented across the organisation.

GM 18 media releases were issued in the quarter relating to ESD matters in the City.

CO * During the quarter a number of items were transferred to circulation for public use. These included books on organic gardening, water wise gardening, mulching and recycling.

* Pamphlets on waste management, sustainability, mulching, composting, etc are available.

* Continuing recycling of withdrawn books by returning to Council for recycling and selling withdrawn items to members of the public.

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Grp Dir


CO * Activities for Seniors Week and Youth Week were planned and conducted throughout the Shoalhaven.

* Harmony Day was celebrated through a combined effort of Multi-Cultural organisations.

* Learning Opportunities through Indigenous Education (LOTIE). A range of community organisations (including Police, Health, Department of Education Science and Training, RTA) conducted workshops with aboriginal students between Year 8 and Year 11 to assist these students in developing lifeskills.

* A Living Futures Planning Day was held at Bamerang.

* International Women's Day activities were conducted throughout the Shoalhaven.

* Planning commenced for Purple Ribbon Month, Coming Together as One Sharing of Cultures (Sorry Day), Aboriginal Debutante Ball (in conjunction with Brown's Flat Aboriginal Corporation) as part of NAIDOC Week.

CO * Holiday Haven's gas usage figures have shown that the installation of various water saving devices and solar/gas and/or heat on demand hot water systems have reduced the costs of supply for these utilities by approximately 18%.

CO * Aquatics are installing flow restrictors to all shower complexes and hand basins in an attempt to save 3 megalitres of water per annum. This will also save on water heating costs, resulting in reduced LPG/electricity demand.

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Grp Dir


CO * The "Xeriscaped" memorial garden was completed at the end of 2nd quarter. This garden has demonstrated that it requires almost no additional irrigation other than during the flora establishment cycle. As this garden has been well received a second "Xeriscape" memorial garden is now being constructed in Segment 6 at the Shoalhaven Memorial Gardens.



CS Recycling Services being provided to the community through domestic recycling collection, recycling facilities at all landfill and transfer stations and community recycling centres.

10,154 tonnes collected in Quarter 3.

CS Training of staff in the implementation of ESD principles commenced through the team brief process.

Sub-committee created to proceed with the investigation of the preparation of a Water Sensitive Urban Design Policy.

CS Undertaking a privet removal program north of the Shoalhaven River at Kangaroo Valley, Brogers Creek and Cambewarra. The removal of the privet will have social and health benefits for people suffering from asthmatic conditions and also to improve the habitat for Bass in the Kangaroo River and Broughton Creek by allowing native vegetation to regenerate thus providing a natural food source.

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Grp Dir


CS An extensive fox baiting program was undertaken in March in conjunction with the Rural Lands Protection Board, National Parks Service and private property owners within the Shoalhaven City area north of the Shoalhaven River.

Protecting the health of commercial animals, goats, cattle, dairy herds and native fauna. Foxes carry a disease that can be passed on to cattle, goats and other animals. The baiting program will also reduce the number of foxes that directly prey on native fauna. The program is undertaken in March and August when foxes are more susceptible to the type of baiting techniques being implemented. A total of 14 foxes were killed in the areas adjoining the Shoalhaven Heads urban area, and 40 in the area between Bomaderry and Broughton Creek in March 2004.

CS Low Cost Sealing' program has addressed some unsealed roads to prevent gravel loss and subsequent sedimentation of watercourses. Sections of the following roads have been sealed - Douglas Lane Nowra; Burrier Road Barringella; Hockeys Lane Tapitallee; East Crescent Culburra Beach; Springbank Road Mayfield; and Fishermans Paradise Road Fishermans Paradise.

DES Review of community consultation procedure to ensure that all DAs advertised are also notified to relevant community interest groups at the same time.

DES Regular monitoring of waterways carried out including additional monitoring for specific events.

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Grp Dir


DES Principles of Ecologically Sustainable Development are addressed in consents, approvals and conditions where relevant.



DES When updating codes used for subdivisions and buildings, ESD principles and objectives are incorporated into the revised codes and policies.

DES The cash incentive component ($30,000) of the Wood Smoke Reduction Program has been fully allocated due to a great response from the public. The next stage of the Program will be an education campaign to raise the awareness of wood smoke problems.



FC Council has access to ethanol fuel. Two hybrid vehicles have been purchased. One small ute option has been introduced.

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Grp Dir




FC All Shoalhaven Water and General Fund General Supply sites have been reviewed and 440 accounts are in the process of being changed over to contract as a block. Approximately 95% of small sites have been reviewed.

FC Council is committed to establishing sound ESD practices to ensure that staff reduce, reuse and recycle various products where possible. Some examples during this third quarter include:

A review of Corporate printing and photocopying practices to incorporate duplexing in an effort to save on paper products.

Staff are being advised through their team briefs to review their current printing practices.

FC Initial testing of lighting energy management units has been undertaken within part of the administration building. This initial testing indicates a usage saving in the vicinity of 20-30%. A cost benefit analysis is now being undertaken regarding a full roll out across Councils major administration and operational centres

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Grp Dir


FC During this Third Quarter Council has planned for the roll out of TRIM Context - an upgraded version of our current records management software.

Council's push to electronic documents will be enhanced as a direct result of this upgrade.

A major review of our document scanning capability is also in progress with new document scanners being sourced to provide Council with enhanced technology relevant to our imaged document control.

PLNG Biodiversity - Planning is currently identifying all ecosystem types in the City and where they are currently protected. Nowra/Bomaderry is a specific pilot project.

PLNG Ecological Integrity - Principles of ESD & biodiversity conservation addressed in LEP 205, 208 and 213.

PLNG Economic Viability - Planning is now producing Planning Certificates using double siding. Copies of certificates are now held electronically thereby significantly reducing use of paper.

PLNG Social Integrity - Comments received from the Parliamentary Counsel on the draft LEP of heritage items. Planning is currently making the necessary adjustments to enable submission for gazettal of the plan.

PLNG Natural Capital - Planning will continue, through Sustainable Planning Committee, to disseminate information on inspirational ESD initiatives of other Councils and agencies.

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Grp Dir


SW REF completed for Worrigee sewerage. Environmental analysis undertaken for Kangaroo Valley Scheme.

SW Biosolids re-used to agriculture where appropriate

SW Water conservation message continues to be promoted. Move towards Best Practice Pricing for 2004/2005 which will provide clearer signals to customers regarding water usage

SW Currently moving towards staged Best Practice Pricing, taking into consideration the views of impacted customers

SW Staged Best Practice Pricing included in 2004/2005 tariff structure

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Objective: 1.2 INVOLVING OTHERS – to work more effectively with the community, government and others.

Strategy: 1.2.1 Establish methods of achieving improved ongoing community liaison.

Notes: Task numbers have been assigned starting from the base year of 1999/2000; some Tasks have been completed and




Grp Dir


1. COMMUNITY SURVEY

Identify the community's perceived needs, priorities and satisfaction with Council's level of service, using community surveys and other means.

Access & Equity Action Areas: A.3.

Obtain the data, analyse the results and report to Council by December 2003.

GM Inter Group working team formed to steer the project.

2. CITYWIDE COMMUNITY LIAISON

Identify the most effective methods of community liaison on a geographical and issue-related basis.


Community Plan Objective: A8.

Complete community consultation Strategy and commence implementation by end of March quarter.

GM Work continued and scheduled now for fourth quarter with the new Council.

6. PRINCIPAL CONSULTATIVE BODIES ADVICE ON CAPITAL WORKS PROGRAMS

Meet with Area Principal Consultative Bodies to provide advice on and feedback to future Capital Works and Maintenance Programs.

5 meetings held per year.

CS Meeting held with 'Combined Chambers of Commerce'.

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11. NETWORKING - KOORI

SCC to work with the Shoalhaven Koori Information Network (SKIN) and other service providers to enhance information flows and develop new ways to disseminate information such as newsletters, etc to Aboriginal people.

Access & Equity Action Areas: G.2

Community Plan Objectives: G4 .

Improved access to information by Aboriginal people.

CO SKIN Magazine is now into its eighth edition. To be distributed throughout the Shoalhaven area and all Aboriginal organisations towards the end of April 2004.

New ways developed to disseminate information.

CO Provision of mail out services & photocopying and other in kind support to local Aboriginal service providers.

14. ETHNIC AFFAIRS POLICY STATEMENT

SCC to develop and commence implementation of the Local Ethnic Affairs Policy Statement (LEAPS) for the Shoalhaven for people from non-English speaking backgrounds.

Access & Equity Action Areas: I.1

Community Plan Objective: I1

LEAPS policy developed and implementation commenced.

CO Copies of the LEAPS document and the multicultural directory were handed out at private citizenship ceremonies. Community worker-generalist continued to attend Multicultural Committee and coffee mornings.

18. CONSULT WITH RESIDENTS REGARDING PROPOSED WORKS

Implement "Project Consultation Policy".

Access & Equity Action Areas: A3

Customer survey indicates project satisfaction.

CS Resources not available to progress. Action to carry forward to 2004/05.

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Objective: 1.2 INVOLVING OTHERS - to work more effectively with the community, government and others.

Strategy: 1.2.2 Review and develop stronger networks with government and other organisations to work towards the objectives of Cityplan.





Grp Dir


1. STATE AND FEDERAL REPRESENTATIVES

Ensure that Council optimises every opportunity to stress the unique range and complexity of issues facing the Shoalhaven to relevant State and Federal Ministers and local elected Representatives.

Ongoing liaison with State and Federal Ministers and local MPs.

GM Senior staff met with local and senior State & Federal representatives on a wide variety of issues throughout the quarter.

2. GOVERNMENT DEPTS

Arrange and hold focus meetings of officers from each relevant government department at the start of major Council projects, as appropriate.

Focus meeting held for each major project.

CS Meetings held (DIPNR, EPA, Crown Lands, Marine Park Authority & Consultants) for:

- Maria Ave Jetty, Burrill Lake

- Bangalee Reserve Jetty

- Orient Point Jetty.

Estuary Task Force meetings Feb-March.

Shoalhaven River

- Estuary Mgt Plan $120,000

- Greenwell Point Foreshore Erosion project $100,000

St Georges Basin

- Foreshore stabilisation projects $100,000

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3. NSW COASTAL COUNCIL REPORTING

Submit information to Coastal Council of NSW for inclusion in their Annual Report.

Work undertaken by Council toward the following Goals outlined in the NSW Coastal Policy:

Goal 1 - To protect, rehabilitate & improve the natural environment.

PLNG Report to be compiled after Quarter 4.

Goal 2 - To recognise & accommodate natural processes and climatic change.


Goal 3 - To protect & enhance the aesthetic qualities of the coastal zone.


Goal 4 - To protect & conserve cultural heritage.


Goal 5 - To promote ecologically sustainable development & use of resources.


Goal 6 - To provide for ecologically sustainable human settlement.


Goal 7 - To provide for appropriate public access and use.


Goal 8 - To provide information to enable effective management.


Goal 9 - To provide for integrated planning & management.


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5. 3 YEAR PROGRAM & FUNDING AGREEMENT FOR FLOODPLAIN, ESTUARY, COASTAL & WATERWAYS

Develop 3 Year Program and funding agreement for Floodplain, Estuary, Coastal and Waterways Programs

Discussions held with Department of Sustainable Natural Resources and program finalised.

CS Informal advice from DIPNR that estuary program was granted 306K dollars for the top two priority projects in all estuaries. Forward project planning commenced. This is a very good result.

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Objective: 1.3 EFFECTIVE MANAGEMENT - to responsibly manage the Council's finances, resources and regulatory functions.

Strategy: 1.3.1 Implement sound financial management strategies to meet Cityplan objectives.





Grp Dir


3. FINANCIAL PERFORMANCE MEASURES

To effectively manage Council’s financial resources as per policies and guidelines set by Council and the Department of Local Government.

Keep Council’s internal debt service ratio below 25%.

FC The projected debt service ratio for 2003/04 is 24.56%

Maintain the amount outstanding from Sundry Debtors in excess of 90 days old below $200,000.

FC The outstanding accounts receivable in excess of 90 days at the end of March 2004 was $111,420.

This is an extremely pleasing result at this stage of the 2003-2004 Financial Year.

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Decrease the rates outstanding by pensioners and paper subdivision land holders.

FC There are a number of actions currently pending in respect Council's ability to recover the outstanding rates & charges on paper subdivisions including a number of cases before the Land & Environment Court and the Minister for Planning. Council’s Rating staff & Strategic Planning staff are liaising to determine appropriate rate recovery measures which may involve longer term rezoning issues.

The Hardship Committee has also drafted policy guidelines to assist pensioners experiencing financial hardship in particular those pensioners with up to 17yrs rates and charges owing. This may assist in reducing the overall debt owed by pensioners.

4. DEVELOPMENT OF FINANCIAL SYSTEMS

To continue to monitor Council’s financial reporting systems to ensure they meet the needs of users throughout the organisation.

Investigate opportunities for the use of E-business.

FC Investigations are underway with regard to an internet payment portal and the electronic delivery of rate notices.

Continue to investigate improvements to Council's financial systems and processes.

FC Several finance systems have had minor improvements made to them during quarter including; JobCost -improve ledger interaction; Collect - debtors management; Capital Budget Bid Form; Fuel database.

6. SECTION 94 CONTRIBUTIONS PLAN REVIEW

Continue the major review of the plan.


Community Plan Objectives: A19.

Review plan in accordance with S.94 task force guidelines & progressively change the plan through a series of amendments by Dec 2003.

PLNG Community Facilities component of the Plan adopted by Council. Passive Recreation component of the Plan reported to Council (to be exhibited in Quarter 4). Several minor amendments to S94 Plan finalised. Review of Active Recreation, Roads & Car Parking components of the Plan progressing.

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7. LONG TERM FINANCIAL STRATEGY

Develop a 10year Financial Plan and ensure data is regularly reviewed and updated.

Regularly review with senior staff the 10 year Financial Plan and adjust accordingly.

FC A 10 year financial plan presentation was made to Council during the Management Plan process on the 22nd April. Further refinement will follow with Directors.

8. STATUTORY FINANCIAL REQUIREMENTS

To ensure that Council meets it’s statutory financial obligations.

Lodge Council’s annual Fringe Benefits Tax return by the due date and forward each quarterly instalment by the due date.

FC Quarterly return for December 2003 lodged prior to due date.

Lodge Council’s monthly Business Activity Statement for the GST.

FC Monthly BAS required to be lodged 21 days after end of month. Returns and lodgement dates are:

January 17/2/04

February 16/3/04

March 21/5/04

All BAS returns were lodged on time.

Submit each quarterly budget review to Council within the timeframe laid down in the Financial Management Regulation.

FC The March Quarterly Budget Review is scheduled to be presented to the Policy & Planning Committee Meeting on the 11th May, within the statutory timeframe.

Complete and lodge Council’s Annual Financial Reports within the timeframe laid down in the Local Government Act.

FC The Annual Financial Statements Reports were reported to Council and lodged with the Department of Local Government by the due date.

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9. DONATIONS

Identify the donations to be made by Council to individuals and community groups pursuant to Section 356 of the Local Government Act.

(Also see list of Donations, Sponsorships and Subsidies)


Payment of donations, subject to submission of claims by the identified groups and individuals.

FC Council has paid out approximately 79%

(i.e. $128,295) of the Budgeted 2003/2004

donations vote during the Third Quarter of this financial year.

These payments have been made to identified groups and individuals subject to the appropriate written submission, validated claim or by Council Resolution.

10. REBATE ON RATES

Water and wastewater availability charges and payment of general rates is discounted to pensioners.

Access & Equity Action Areas: D.3.

Provide annual pensioner rebates.

SW Pensioner rebates included in proposed budget 2004/2005

11. REVIEW CHARGES TO COMMUNITY SERVICE ORGANISATIONS

SCC to consider reviewing existing rate and charging structure for community services organizations.

Access & Equity Action Areas: A.4


Undertake a review.

CO Management Committees of Community Centres and Public Halls have been requested to revise fees and simplify the format of fees and charges to community groups. The majority of Management Committees have undertaken a review of fees and simplified for the 2004/2005 period.

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Strategy: 1.3.2 Further develop a positive organisational culture focussed on using resources wisely, achieving quality customer service and seeking continuous improvement.




Grp Dir


1. NEXT MANAGEMENT PLAN

Prepare the Management Plan for the following year after appropriate consultation with Council, the community and staff.

Council adopts the ‘draft’ Management Plan for public exhibition by May each year.

FC The Management Plan process will include 4 briefing sessions with Council, 3 public meetings and a 4 week advertising period during May & June.

2. GROUP PLANS AND WORKS PROGRAMS

Refine and develop supporting Group plans and works programs to ensure that Cityplan objectives / Management Plan targets, etc are met through the appropriate use of resources.

Plans are documented for all major operational areas and are to incorporate Cityplan / Management Plan corporate priorities and tasks by July each year.

GM Group Plans for 2003 - 04 completed in previous quarter.

Group Directors to report progress to GM on a six monthly basis and to collectively discuss on at least a quarterly basis with the GM any major shortfalls, budget overruns, etc.

GM Discussion held with all Group Directors during 3rd quarter on progress.

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4. CONTINUOUS IMPROVEMENT

Create and maintain a learning environment which encourages review of policies, procedures and processes to continuously improve and more effectively meet organisational goals and objectives.

Continuing implementation of a performance development system that will assist to create a learning organisation and encourage constant review and adjustment.

GM The Pay Policy was adopted with a set review date to effect modification (if required). EDD's and review of HR policies continue to be conducted.

Identify opportunities to use innovative technology to meet organisational objectives.

GM Additional enhancements were made to the innovation web site. IT staff participated in the innovational panel and put forward proposals.

5. MAJOR COMPUTER APPLICATION ENHANCEMENTS - GIS

Continue to enhance all aspects of GIS data and GIS enquiry.

Continue to upgrade the map base accuracy.

GM Minor enhancements were made to the GIS Data Model during this quarter.

Enhance the internal GIS enquiry to continue as the focus for land based enquiry on corporate date sets.

GM While no major changes were made to GIS this quarter, planning was undertaken on the integration of the Development Application Record Tracking System (DARTS) with GIS. Also work was done to include threatened species into the GIS.

Investigate expanding GIS data enquiry to the Internet.

GM Preparatory work was undertaken to incorporate a number of elements on the internet site including general locality names.

Assess feasibility to integrate new and existing computer systems with the GIS to gain maximum advantage from the system.

GM Planning was undertaken on the integration of the Development Application Record Tracking System (DARTS) with GIS.

6. MAJOR COMPUTER APPLICATION ENHANCEMENTS - ASSET MANAGEMENT SYSTEM

Further develop the Asset Management System.

Expand the range of assets managed by the system and develop field data recording, risk management, costing and other system interfaces.

GM Provided support to City Services Group staff as required by undertaking consultation, enhancing database design and converting and loading data into a form suitable for database import from PDA devices.

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7. HUMAN RESOURCES STRATEGIES

Develop partnering relationships that facilitate the achievement of strategic business goals, Management Plan, and Cityplan objectives through good people management and recognition of the value of human capital.

Review Group Plans with senior management to ensure workforce planning and people related business issues are defined and resourced.

GM The restructure has continued to delay this task. Anticipated to commence in Quarter 1 of next reporting year. Proposed introduction of secure employment legislation may impact on future workforce planning options.

Establish regular partnership meetings with senior management to review performance against Group Plans and revise as necessary.

GM The restructure has continued to delay this task. Anticipated to commence in Quarter 1 of next reporting year. Proposed introduction of secure employment legislation may impact on future workforce planning options.

Provide benchmarking data to senior management with analysis of trends and recommendations for strategic human resource interventions if required on a quarterly basis.

GM Benchmarking data and HR interventions are provided to Senior Management on request.

Ensure current information, legislation and industry trends are incorporated in planning and implemented in a timely manner when required.

GM Regular meetings continue with the General Manager and other appropriate parties to ensure current information etc is implemented in a timely manner.

8. TRAINING and DEVELOPMENT

Identify, prioritise and address training and development needs which facilitate the achievement of Cityplan and Management Plan objectives.

Develop and adopt a Council Training Plan annually by drawing from annual staff performance reviews (Employee Development Discussions – EDD's).

GM The Corporate Training Plan for 2004-2005 is in draft form and will be presented to the Consultative Committee in May.

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Review Group Plans with senior management against the Training Plan and to ensure training and development addresses identified skill and knowledge gaps.

GM The Training Plan is developed by incorporating the Group requirements from Senior Management as highlighted in EDD's.

Establish regular partnership meetings with senior management to plan actual training programs and review effectiveness of training undertaken.

GM This is a flow on task from the previous task to allow refinement of requirements highlighted in EDD's.

9. CORPORATE COMMUNICATION (Internal) STRATEGY

Develop and implement a communication strategy which emphasises each employees involvement in achieving the Management Plan and Cityplan objectives.

Review Internal Communication Strategy and implement methods to measure effectiveness.

GM The restructure has delayed final implementation of this task.

10. INFORMATION MANAGEMENT STRATEGY

Review the strategy for the management of corporate information.

Review the Information Technology Management Strategy, at least on an annual basis or more frequently as required.

GM No action needed this quarter.

Support each Group of Council in undertaking IT initiatives associated with their Group Plans.

GM Regular discussions are held with each group to assist in IT initiatives within the group.

12. ORGANISATIONAL STRUCTURE

Review Council’s organisational structure to ensure best fit with Management Plan and Cityplan objectives.

Review organisational structure within twelve months of appointment of each new Council.

Recommend and implement changes where appropriate at other times.

GM Continued implementation of the organisational restructure.

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13. QUARTERLY REPORTING

Review and monitor performance of Council in relation to the Management Plan.

Reviews reported to Council within two months of the end of each quarter.

FC The third quarterly review of the Management Plan 2003 - 2006 is as contained within this document.

It is proposed that the document will be adopted at the Policy & Planning Committee Meeting of the 11/5/2004 in accordance with the provisions of the Local Government Act,1993.

14. ANNUAL REPORT

Prepare the Annual Report on the performance of Council for the previous financial year.

Council prepares the report, adopts it and forwards this to Department of Local Government by end of November.

FC The 2002/2003 Annual Report and State of the Environment Report Supplement have been finalised and copies were forwarded to the relevant Govt. Agencies on Wednesday 28th November 2003.

The completion date for both documents were within the prescribed deadline as provided under the Local Govt. Act 1993 and Local Govt. Regulations.

15. ELECTRONIC ACCESS TO COUNCIL INFORMATION

Web site availability and usability.

Provide the community with better electronic access to Council information.

FC Additional links have been created on Council's web site to make access more user friendly particularly for documents placed on exhibition for public comment.

Improve Council’s internet site through making available new information.

FC Council's web site is updated on a daily basis to provide new and up to date information on community issues, media releases and staff vacancies.

The web site was used extensively to publish up to date information on the electoral process and the counting of votes.

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Grp Dir


Monitor and improve Council's web sites to ensure reliable and effective use for the public.

GM Significant work was undertaken changing internet service providers and ensuring uninterrupted service are provided to web users during this time.

A new web site theme was published for the Shoalhaven City Council.

Review Council's web site in relation to W3C Web Content Accessibility Guidelines.

GM A New Website design was published which complied with W3C guidelines for the major section subwebs.

17. STANDARDISED ONLINE CONTRACT MANAGEMENT SYSTEM

Develop an Intranet based standard contract management guide

All significant contracts being managed in compliance with system standards.

CS No advance to system this quarter due to resource shortage.

18. MISCELLANEOUS COMPUTER APPLICATIONS

Create, enhance and maintain the large number of existing applications.

Ensure that Council’s computing applications continue to meet customer requirements.

GM Significant training was undertaken using VB.net to ensure development staff are equipped to develop the Development Application Record Tracking System (DARTS).

Continuously review and enhance applications as needs and resources permit.

GM Significant work was done preparing for conversion from Trim Conquest to Trim Context (Records Management Software) and the integration of EasyDocs.

19. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS INFRASTRUCTURE

Maintain and enhance the IT&T infrastructure.



Ensure that Council’s IT&T infrastructure has a high availability for general use, particularly in the areas of the Internet, the after hours emergency Contact Centre and Voice Interactive Systems to facilitate the public's access to Council services and information resources.

GM Council's IT & T infrastructure continued to function reliably with no major outages during the quarter.

Significant work was undertaken in preparing to move ISP's and establish a redundant internet connection.

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Grp Dir


Construct the new Cambewarra communications tower in 2003/2004.

GM The consultant’s report that will accompany the rezoning and DA is available for comment. Rezoning application/DA to be lodged at the end of April 2004.

22. EQUAL EMPLOYMENT OPPORTUNITY MANAGEMENT PLAN

Identify possibilities which enhance equal employment opportunities, raise awareness about fair and equitable employment and training and promote Council’s commitment to diversity and fairness.


Implement the EEO Management Plan which ensures community groups receive fair and equitable treatment.

GM Final analysis results have been delayed due to the restructure and staff resources. Final analysis is due during the first quarter of 2004-2005

Research and analyse appropriateness of strategies to address specific target group needs and identify strategies as required.

GM Final analysis results have been delayed due to the restructure and staff resources. Final analysis is due during the first quarter of 2004-2005.

24. CULTURAL AWARENESS

Council to introduce cultural awareness for all Council staff.

Access & Equity Action Areas: A.3, G.2, I.1

Community Plan Objectives: A14, G5.

Increased awareness of Council staff to cultural issues and needs.

GM This task continues to be addressed whenever the need arises as well as being a segment of the Corporate Induction program.

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Strategy: 1.3.3 Ensure that Council's activities are carried out within a clear framework of policies, procedures and service standards.





Grp Dir


1. APPLICATIONS FOR DEVELOPMENT (DA), etc.

Meet statutory requirements for development and other application processing times and process all applications in a timely and efficient way.

Percentage of applications determined within target time:

Development Applications: Within 40 days – 70%; Within 21 days – 55%;

Construction Certificates: Within 28 days – 70%;

For Building Works – Within 15 days – 55%;

For Subdivision Works: Within 10 days – 65%;

Subdivision Certificates: Within 14 days – 80%; Within 7 days – 65%.;

Complying Development Certificates: Within 7 days – 90%, Within 5 days – 75%;

Building Certificates: Within 15 days – 80% Within 7 days – 60%.

DES Percentage of applications determined within target time:

Development Applications: Within 40 days – 49%; Within 21 days – 28%;

Construction Certificates: Within 28 days – 56%;

For Building Works – Within 15 days – 40%;

For Subdivision Works: Within 10 days – 100%;

Subdivision Certificates: Within 14 days – 93%; Within 7 days – 93%.;

Complying Development Certificates: Within 7 days – 85%, Within 5 days – 81%;

Building Certificates: Within 15 days – 71% Within 7 days – 44%.

2. PLANNING CERTIFICATES

Process Section 149 (Planning Certificates) in a timely and accurate manner.

95 % of certificates issued in three to five working days.

PLNG 100% of Planning Certificates issued within three to five working days.

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3. IMPLEMENTATION OF COMPANION ANIMALS ACT

Meet Council’s on-going obligations under Companion Animals Act.

FC Continue administration of the Companion Animals Act.

4. FOOD SAFETY

To maintain quality standards in food premises by regular and effective monitoring of food premises.

Monitor all food premises at least once a year.

DES 45.47% of Food Premises were inspected during the third quarter - well above the target of 25%. (241 inspections; 530 active food shops.)

5. IMPLEMENTATION OF PUBLIC HEALTH LEGISLATION

Carry out inspection and testing of premises for Legionella at least once a year.

DES Preparations complete and inspection and testing underway.

Carry out testing of town water supplies in accordance with National Health Guidelines.

Testing continues to be carried out in accordance with National Guidelines

6. IMPLEMENTATION OF ENVIRONMENTAL POLLUTION LEGISLATION

Compliance inspection of non-domestic sewerage systems at least once a year.

DES Compliance inspections continuing, achievement of task to be reported in last quarter

Continue compliance inspection of concrete batching plants, quarries and motor trades.

Additional external training provided for Environmental Officers to facilitate extension of the program

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11. INTERNAL AUDIT PLAN

Implement the Annual Audit Plan based on the long range Internal Audit Plan to ensure that Council has a disciplined approach to evaluate and improve the effectiveness of its risk management, control and governance processes.

Progressively implement the Annual Audit Plan based on the long range Internal Audit Plan on a risk assessment basis.

GM Several audits/reports on various aspects of staff time recording and related HR issues completed, including unscheduled absences, excess accrued annual leave & leave inconsistencies.

A number of major audits commenced in the quarter and will be completed over coming months. These included:

* reviewing & charting procedures at Council’s cash handling locations.

* An audit of new water billing arrangements.

* Comprehensive audits of Council’s Bay & Basin & Ulladulla Leisure Centres.

* Financial/compliance audits undertaken at three Holiday Haven Tourist Parks.

* Completed income trend analysis for Council’s Holiday Haven tourist parks.

Further assistance to Rangers to prepare Cash Handling & Miscellaneous Security Contract.

Represented Council on Corruption Prevention Network (also on Executive)

Participant in Councils Risk Management Committee.

The annual Statewide Risk management audit has not yet been received, and is now due in early July.

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Grp Dir


12. BUSINESS MANAGEMENT SKILLS

Ensure Council has the skills to deliver service by appropriate risk assessment and resource allocation.

Develop and implement workshops which will enhance Business Risk Management skills including Project Management and Managing Consultants.

GM See quarter 2 report, as well aspects of this task are covered in the Leadership and Management Training. Project Management is a future priority as identified.

13. SALARY STRUCTURE AND AWARD COMPLIANCE

Ensure compliance with Award and legislative requirements is balanced with a transparent process which promotes equity and fairness for Council customers and employees.

Implement a salary structure which complies with both Award and Council requirements, and monitor management commitment and staff involvement.

GM Quarter 2 Report content continued with the Pay Policy finally being adopted on 8th March 2004 and a 3 month review period determined to gather feedback for the Consultative Committee.

Undertake market and salary reviews as required.

GM Quarter 2 report continued this quarter. Reviews and market rates investigated and reported back at Group Directors formal requests.

Review and maintain appropriate job evaluation processes and systems.

GM Further cross training of HR staff will continue as vacant HR positions are filled. Audit of all job evaluation data in first quarter of 2004-2005 is anticipated.

14. RECORDS & INFORMATION ACCESS

Review legislative changes to ensure Council compliance with the requirements of the Freedom of Information Act, Local Government Act and the Privacy and Personal Information Protection Act as they relate to the release of information.

Maintain a knowledge of legislative changes and implement requirements in a timely manner.

FC Council’s compliance with legislative requirements is being monitored and maintained. The Health Records & Information Privacy Act, 2002 is due to commence later this year and privacy training is planned for relevant employees. Council’s Privacy Management Plan is also under review.

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Grp Dir


15. LOCAL GOVERNMENT ELECTION

Prepare Non Residential Roll in accordance with the requirements of the Local Government Act and assist the Returning Officer in the conduct of the election.

For the revised date of the Local Government Elections of March 2004 complete Non Residential Roll by the regulated date and assist the Returning Officer appointed by the NSW Election Commissioner in the conduct of the election with a view to utilising Council’s resources to minimize costs.

FC Election process complete. Council staff assisted the Returning Officer in the conduct of the election

16. RANGER SERVICES - ENFORCEMENT

Administer and enforce Acts and Regulations under various Legislation and Council Policies relevant to Ranger Services’ responsibilities to ensure Council and community compliance.

Number of action requests investigated and statistics of action taken relating to environmental issues, companion animals and stock, parking, security and general enforcement.

FC 1234 action requests completed this quarter.

17. RANGER SERVICES - COMMUNITY EDUCATION

Prepare and implement education programs and services to increase community awareness and knowledge of their obligations in relation to legislative requirements and associated issues such as environmental protection and animal welfare.

Prepare education programs by end of March 2004.

FC Urban Dog Brochures at printing stage. Urban Dog Education program at development stage. Environment Protection Brochures at concept stage.

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Grp Dir


Number of organisations, schools, groups and individuals included in education programs, networking and activities relative to Ranger duties, companion animals, parking and general law enforcement.

FC Staffing levels have not allowed for this. Appointment of Senior Ranger should enable this aspect of Section to be developed.

18. STRATEGIC COMPANION ANIMALS MANAGEMENT PLAN

Implement the Strategic Companion Animals

Management Plan (SCAMP).

Monitor that the objectives of SCAMP are being implemented.

FC Draft SCAMP on public exhibition. Objectives prioritised by Companion Animals Advisory Panel (CAAP).

Increased networking to maximise on skills and knowledge within the community via a committee comprising various stakeholders.

FC Networking steadily increasing by virtue of SCAMP development.

Reduction in breaches.

FC SCAMP not implemented as yet. Reduction in breaches not measurable.

Feedback/surveys from the community.

FC Feedback received regarding draft SCAMP on public exhibition.

19. OCCUPATIONAL HEALTH AND SAFETY

Facilitate consultation, process development, implementation and management of Council’s OH & S System to support the achievement of Cityplan and Management Plan objectives.

Monitor and review Council’s OH&S System by meeting regularly with Management and OH&S Committees to ensure OH&S Strategies are effectively implemented.

GM The implementation of this task is gaining momentum as the restructure is on track to completion and HR staff are engaged. HR representatives to attend all OH&S committee meetings and provide feedback to HR Manager.

Ensure current OH&S Legislative obligations are implemented in a timely manner as required.

GM This task is on-going under the direction of the HR Manager. Staffing and cross-training of new Human Resource Officers to improve the communication process involved.

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20. INSURANCE / WORKERS COMPENSATION

Ongoing compliance with sections 210 to 216 of the Workers Compensation Act 1987, claims management guidelines under the Workplace Injury Management & Works Compensation Act 1988 and Workers Compensation Legislation Amendment Act 2001.

Ensure Council’s ongoing status as a self insurer through continued favourable monthly claims audit report by WorkCover.

FC All claims processed in accordance with legislation and guidelines and favourable as at 31 March 2004.

License has been renewed for another three years.

Provision of licence information requirements and statistical returns by due dates.

FC WorkCover have accepted all claims submitted to the 31 March 20004 as in accordance with their guidelines.

21. RISK MANAGEMENT

Through Council’s corporate Risk Management Committee, prepare, review and adopt risk management procedures to reduce Council’s risk exposure on financial and other grounds.

Procedures investigated and adopted.

FC The Tree Policy has been adopted by Council and copy forwarded to Council’s insurers.

The following draft policy and procedures are to be tabled at May's Corporate Risk Management Committee Meeting.

Corporate Risk Management Policy, Disaster Recovery and Business Continuity Plan, Volunteers Policy and Procedures and Gather Information Procedures.

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Objective: 1.4 COMMERCIAL OPERATIONS - to successfully manage Council's commercial operations.

Strategy: 1.4.1 Develop sound business plans for each of Council's commercial operations which offer value for money to customers and acceptable returns for Council.




Grp Dir


1. BUSINESS PLANS AND STRATEGIES

Refine and develop individual business plans for each of Council’s commercial operation units.

Refine / develop business strategies for implementation in the next financial year.

CO * Draft Business Plans have been completed.

2. BUSINESS UNIT DEVELOPMENT

To further enhance Council’s Commercial Operations through the provision of additional facilities and services and the refurbishment/enhancement of existing facilities.

Introduce strategies which improve service to the customers/clients of Councils commercial operations.

CO * Sussex Inlet Aquatic Centre opened on 20 March.

* New Les Mills Fitness programs introduced at Bay & Basin Leisure Centre (BBLC).

* Hip to be Fit Youth Health and Fitness Programs introduced at BBLC and Ulladulla Leisure Centre (ULC).

* A range of programs were offered at Bomaderry Aquatic Centre (BAC), BBLC and ULC for Seniors Week.

* Community Services developed an Entertainment Committee which consulted with young people (Youth Organisations Unite - YOU) to develop an overall plan for Youth Week 2004. This included the Shoalhaven Battle of Bands Competition and a Youth Arts exhibition.

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Worrigee Cemetery – Development of a quality reception facility called “Reflections”.

CO * Opened in October 2003, the trading situation of 'Reflections' continues to improve. 'Reflections' is now catering for approximately one in every three funeral services scheduled into the SMGLC Chapel complex. This is significantly better than three months ago.

* The local Lions Service Club recently held one of its meetings and a late afternoon dinner in Reflections. Comments about the event have been very positive and encouraging.

* To satisfy Public Health Regulations a couple of medium cost items are still required, notably forced ventilation over the kitchen area. This will be dealt with in the last quarter.

Aquatic Facilities – Continue work on the rehabilitation program, subject to Council endorsement of funding.; Complete contract development arrangements for a new aquatic centre at Sussex Inlet.

CO * Bomaderry Aquatic Centre (BAC) roof replacement completed.

* Sussex Inlet Aquatic Centre (SIAC) opened on 20 March, 2004. Pre-opening works and staff training completed. Fit Out nearing completion.

* Lane rope storage reels purchased for Nowra Pool.

* Other capital works in progress to be completed by end of financial year.

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3. BUSINESS UNIT OPERATIONS

Targets have been established for business unit operations.

Crematorium and Cemeteries – Target for an annual operating surplus of $30,000.

CO * The first two months of the quarter saw a decline in funeral service activity, which was (probably) a correction to the extraordinarily busy 1st and 2nd quarter. Nevertheless, activity is such that operating and expenditure targets are overall within the range forecasted.

Aquatic Facilities – Provide quality aquatic and fitness services in a safe and cost effective manner

CO * Aquatic and Leisure Facilities continue to perform well with the opening of Sussex Inlet Aquatic Centre (SIAC) on 20 March - response from community very positive.

* New Les Mills Fitness programs introduced at BBLC.

* Hip to be Fit Youth health and fitness programs introduced at BBLC and ULC.

* A range of programs offered at BAC, BBLC and ULC for Seniors week.

* Membership promotion at BBLC resulted in 97 new members joining the Centre.

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* Health and Fitness Coordinator addressed Shoalhaven Women’s Network Luncheon as part of activities for International Women’s Day.

* HeartMoves Leadership training completed for BBLC staff.

* Submitted Grant request to NSW Department Sport, Recreation & Tourism for funding towards HeartMoves training for staff in Northern Shoalhaven.

* Launched complementary Learn to Swim and Survive 2004 pocket Calendar to promote Aquatic and Leisure services.

* Four Recreation and Leisure Trainees recruited and commenced in February.

* Southern Leisure Manager recruited.

* Five Supervisory staff completed TAFE Management Development Program and five further staff enrolled on latest course.

* Ongoing staff training completed for life guards and swim teachers.

* RLSSA reaccreditation completed at ULC on 7 February.

* Centres hosted a busy school carnival season - with primary, secondary and zone carnivals held throughout the City.

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* Sydney Aussie Masters training weekend held at ULC.

* Ulladulla Swimming Club Carnival held at ULC.

* Sea Pool party held at Ulladulla Sea Pool (USP) on 20 January, over 500 attended.

* NFL Cronulla Sharks team held a pre-season training camp and used the gym and pool facilities at ULC.

* Secondary spend lines reviewed at ULC with new confectionary and hot food choices introduced.

* New season clothing and swim wear lines introduced at BBLC and ULC.

* Ulladulla Summer Games pool party hosted by ULC on 8 February.

* Village and Sea Pool operations operated without incident for quarter.

* Licensee for Nowra Pool terminated Agreement for operation of pool.

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* Launched Uncle Toby's Go Swim Program aimed at older swim school participants and squad swimmers.

* Birthday party bookings continue to grow at BBLC - average five per weekend.

* Kids Time Holiday Program at BBLC continues to be popular.

* Two German students visiting Council for work experience were based in Aquatics for one month - this proved to be very beneficial for all involved.

* Bomaderry Swimming Club Championships held at BAC on 5 March.

* Water Polo participation continues to grow at BAC and first competition held this quarter.

* New season sports accessories introduced at BAC.

* Confectionery and hot food lines reviewed at BAC.

* Successful outdoor pool season at Village Pools and Sea Pools.

Beach Inspector Program – Provide lifeguard services at eight beaches over peak holiday period.

CO * Beach Inspection Program completed. A busy season without incident. Record attendances recorded at patrolled beaches. Two visiting German students assisted Council with beach inspection program which was very successful.

* Discussions currently being held with Surf Life Saving Services regarding next season.

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Shoalhaven Mechanical Services – Provide repairs, service, support and other workshop functions to Council’s operations at industry competitive prices and to standards which maintain Quality Assurance accreditation.

FC Shoalhaven Mechanical Services has maintained the business of several key government and/or community organisations. This business accounts for between 5-10% of activity and assists in utilising existing infrastructure.

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Objective: 1.5 PROMOTING LOCAL PRIDE – to effectively promote a positive image of the Shoalhaven.

Strategy: 1.5.1 Develop methods to better promote the achievements of Council and the local community.




Grp Dir


1. MARKETING COMMUNICATION (External) STRATEGY

Develop and implement the strategy over an 18-month period to explain the breadth and significance of Council’s activities and achievements.


Community Plan Objectives: A7

Finalise the strategy for adoption by Council by the end of March quarter.

GM Marketing/Communication strategy to be presented in fourth quarter with the new Council.

Implement the strategy in each of the remaining quarters, within budgetary constraints.

GM Extended the local media distribution list to include community newsletters and principal consultative bodies.

The Communication Manager is working more closely with various Council sections on the development of communication protocols for draft policies.

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2. RECOGNISE LOCAL EXCELLENCE

Council will continue to run or be involved with awards and sponsorships such as:

Business Excellence Awards; School Citizenship sponsorship; Australia Day Awards; Mayoral Civic Receptions; Arts and Cultural Awards, etc.

Identify sponsorship or involvement each quarter.

FC Council has indicated that it wishes to continue supporting and promoting the various existing methods of showcasing excellence achieved by citizens and businesses within the Shoalhaven during 2003/2004.

During this the Third Quarter of the 2003/2004 financial year Council has again promoted the following events:

* Australia Day Awards on 26th January, 2004.

Council has honoured

a number of residents who were recent recipients of Australia Day Honours.

Council will support, reward and acknowledge local excellence throughout the Shoalhaven.

4. TRIAL PROJECT STATUS REPORTING ON THE INTERNET

10 major projects placed on Council’s Internet site and progress updated at minimum two weekly intervals.

CS Internet site regularly revised and updated.

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Principal Activity:

2. Protecting the Environment and Planning for Growth

OUTLINE


This activity area covers those services that specifically aim to protect and plan for the future of the Shoalhaven’s natural and built environment.

Strategic Issues

The environment of the Shoalhaven is recognised as one of the most beautiful, yet sensitive in the State, with its magnificent beaches, lakes, pastures and bushland.

The Shoalhaven has 49 settlements and extensive rural areas, each with a distinctive character and heritage. The population is approximately 86,000 (estimate for year 2001) and over the last 20 years the area has experienced one of the State’s most consistently high growth rates. In peak holiday periods the population rises to over 320,000. Indications are that the area will continue to experience strong growth.

The ocean, rivers, streams, lakes and air in this region remain relatively unpolluted. However, there are increasing pressures on these systems such as sedimentation and nutrient levels in stormwater. The area is believed to be home to the greatest number of threatened species of any Council in NSW and many proposed developments are facing issues on this front. Council and other agencies recognise that the factual data on species and their possible habitats here is not comprehensive and needs to be addressed.

The Shoalhaven has a richness of cultural heritage, both Aboriginal and non-Aboriginal. This is reflected by the strong spiritual ties that the traditional people have with the land and the numerous items and places of heritage significance for non Aboriginals.

The Shoalhaven is prone to two main natural occurrences – bush fires and flooding. These cannot be eliminated but need to be managed as best we can – through preventative measures and through disaster plans for when they occur.

Proposed Responses

Council has a major role to play in the protection of the City’s natural and cultural attributes for current and future generations. One of the biggest challenges for Council and the Community is to accommodate an acceptable and sustainable level of growth, whilst protecting the inherent natural qualities of the area. This is being addressed in many different ways, including the development of the integrated strategies outlined in Cityplan, eg Settlement Strategy, Conservation Strategy, as well as in the development of structure plans for Milton-Ulladulla and Nowra-Bomaderry and their ensuing local environmental plans.

Council is addressing these issues through key plans and strategies for particular areas in the City. A number of new initiatives are planned to help address them in a coordinated way on a City wide basis, such as:

Conservation strategy, Settlement strategy and Growth Management Strategy Estuary Management Plans Integration of actions from Stormwater and Estuary Management Plans. Better monitoring and restoration of air and water quality Continue to improve disaster management planning

The details are shown on the following pages.

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Principal Activity:

2 PROTECTING THE ENVIRONMENT AND PLANNING FOR GROWTH

Objective: 2.1 A PLANNING FRAMEWORK FOR GROWTH AND CONSERVATION - to protect the natural beauty, built environment and heritage of the area, whilst adopting a balanced approach to growth.

Strategy: 2.1.1 Develop an integrated set of strategies on a citywide basis to protect the environment and allow for sustainable growth.




Grp Dir


1. CONSERVATION STRATEGY

Continue to identify areas of conservation value in the City and develop recommendations for action through implementation plans eg LEPs, works programs, community or State Govt programs.

Prepare a conservation issues paper as part of the Growth Management Strategy.

PLNG Awaiting finalisation of Settlement component and State Government Draft Regional Directions Statement.

Develop a draft conservation strategy for Council adoption and public comment by end of December quarter.

PLNG Updating draft strategy issues paper in line with State Government Legislation changes, draft available. Incorporation into Growth Management Strategy when completed.

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2. SETTLEMENT STRATEGY

Prepare a settlement strategy which identifies anticipated population growth in the Shoalhaven over the next 20 –50 years and indicates in broad terms where this is likely to occur.



Develop a draft settlement issues paper for Council adoption and public comment by end of June quarter.

PLNG Detailed submission made to DIPNR for funding under the State Government's "Planning Reform Program" to prepare the proposed City Growth Management Strategy which will incorporate both the City Wide Settlement Strategy and Conservation Strategy.

3. GROWTH MANAGEMENT STRATEGY (CITYWIDE STRUCTURE PLAN)

Compile the major land use elements of Council’s plans and strategies into one Citywide Growth Management Strategy and develop a mechanism to keep it updated as new policies are proposed and adopted.



Following the preparation of the settlement & conservation issues paper, conduct community consultation and develop a draft Shoalhaven Growth Management Strategy.

PLNG Detailed submission made to DIPNR for funding under the State Government's "Planning Reform Program" to prepare the proposed City Growth Management Strategy which will incorporate both the City Wide Settlement Strategy and Conservation Strategy.

4. NOWRA BOMADERRY STRUCTURE PLAN

Investigate and develop proposals for urban growth, conservation and transport in the area.

Prepare a structure plan for adoption by March 2004 and a draft LEP for Council’s consideration by end of June 2004.

PLNG Draft Flora & Fauna study for area 5 completed. Regional Transport model completed.

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5. ESTUARY MANAGEMENT PLANS (In preparation)

Work with Estuary Task Force for the Shoalhaven River to investigate and prepare plans for the proper management and protection of the estuary.

Work with the task force to compile the large volume of existing information and data for the Shoalhaven river; identify any knowledge gaps and studies required; review management objectives stemming from recent planning actions such as the healthy rivers commission report; and then, prepare objectives and actions for local government commensurate with overarching planning instruments and document these in an Estuary Management Plan by end of December quarter 2005.

CS DIPNR requested additional modifications to brief at March Task Force meeting. SCC set time limit on receipt of comments. Period closed and preparations for advertising underway.

7. FLOOD DATA INFORMATION AND FORECASTING

Collect all existing flood data and progressively develop a comprehensive database to allow more efficient access to information by wider range of Council staff.

Database complete by end of December Quarter.

CS Flood studies now progressing in areas highlighted in previous quarter reports.

10. NOWRA CBD STRATEGY REVIEW

Review the existing Nowra CBD Strategy (covering the next 15 year period).



Prepare and implement LEP and DCP by end of December quarter.

PLNG Rezoning of the proposed Big W development & Stockland areas was gazetted. A Discussion Paper for revised CBD strategic issues will be prepared for the Working Party.

11. HOUSING STRATEGY

Review Housing Strategy.

Access & Equity Action Areas: C.5, D.6, E.5, F.3, H.2

Community Plan Objectives: C18, D13, E11, F11, H8.

Provide progress statements.

PLNG Draft working paper distributed for comment.

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12. STATE OF ENVIRONMENT REPORTING

Prepare 2003 Supplementary State of Environment Report (SOE) in accordance with Dept Local Govt guidelines with emphasis on sustainability issues.

Prepare and complete Supplementary SOE by November, 2003.

DES Task completed in Quarter 2

15. ESTUARY MANAGEMENT PLANS – IMPLEMENTATION (PLANNING)

Undertake planning actions previously identified in adopted Estuary Management Plans.

Incorporate relevant actions into any planning instruments prepared for areas covered by adopted Estuary Management Plans.

PLNG On-going implementation of relevant actions from approved Estuary Management Plans - St Georges Basin & Lake Conjola DCPs. State Government place based planning under review - impact on form of DCPs.

16. COASTAL MANAGEMENT PLAN

Undertake coastal studies and procedures.

Undertake a Coastal Hazard Risk Definition Study and report this to Council by end of June quarter.

CS SCC review complete, awaiting DIPNR comments on Coastal Hazard Risk Definition Study and Detailed study for Callala Bay. Cannot finalise until DIPNR concerns about modelled storm bite magnitude are resolved.

Complete and implement coastal reserves risk management procedure.

CS Ongoing implementation

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17. FACILITIES FOR WOMEN, FAMILIES AND YOUTH IN MAJOR COMMERCIAL DEVELOPMENTS

Encourage major new commercial and retail development to provide suitable access and facilities for women, families and youth within the development.

Action & Equity Action Areas: A.5, B.3, F.4, H.2

Community Plan Objectives: A50, B10, F9, H7.

Enhanced access and provision of facilities in commercial and retail development through suitable facilities being identified with developers.

DES Developers encouraged to provide suitable access and facilities for women and youth when designing commercial and retail development within the City.

18. CULTURAL SITES

Assist in identifying areas or sites of cultural significance.

Action & Equity Action Areas: G.2.

Maintain a database in conjunction with NPWS and add to it through archaeological surveys carried out for various projects.

PLNG Ongoing process of identifying sites and liaising with NSW NPWS. Information has been added when available.

20. FLOOD PLAIN STUDIES/PLANS

Work with Government agencies to ensure early completion of Flood Planning Studies and Plans.

Complete Lower Shoalhaven Plan by end of June quarter.

CS On track to receive Management Plan by end June.

Complete Nowra Creek Plan by end of June quarter.

CS Final draft received. DIPNR review raised technical issues. Comments conveyed to Consultant. Still expect to be complete by end June.

Complete St Georges Basin Plan by end of June quarter.

CS Review continues. Awaiting DIPNR comments. SCC's Dev. Services and Planning Services comments received. Expect to complete by June.

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Commence Burrill Lake Flood Study

CS Study commenced, survey component and community information request brochure in preparation. SCC data handed over.

Commence Currambene & Moona Moona Creeks Flood Plan Study for June quarter.


Commence Kangaroo Valley/Berry Flood Plain Study for June quarter.


Commence Flood Plain Study for Lake Conjola by end of June quarter.

CS Review complete, model verification and calibration complete. Study progressing.

23. WASTE MANAGEMENT - STREET AND PARK LITTER BIN STRATEGY

Implement the strategy to manage street and park litter bins.

Review CBDs for number and location of bins and report to Council by end of March quarter.

CS Audit of number of bins complete.

Bins contents audit proposed for 2004.

24. WASTE MANAGEMENT – IMPLEMENT WASTE STRATEGY STAGE 2

Review alternative waste processing technologies and report to Council by end of December quarter

CS Plan and programme for implementation is being drafted.

Trial methods to maximise recovery of waste materials at transfer depots and report to Council by end of December quarter

Commencement of second trial delayed. Review to be undertaken in 4th quarter.

Implement action items in Council’s adopted Stage 2 waste strategy

Provide waste minimisation advice to small and medium sized commercial operators and report to Council quarterly on progress

2nd phase has commenced with audit of contents of street bins. Target to complete at least 6 towns and villages by end of fourth quarter.

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25. PlanFIRST

Prepare a PlanFirst Implementation Strategy

Action & Equity Action Areas: A.5.

Draft strategy prepared by December 2003.

PLNG Internal reorganisations within DIPNR have resulted in delay in decisions on Council requests for Reform funding. Funding of $100,000 has been provided from an alternate DIPNR source for the Sussex Inlet Settlement Strategy.

26. ESTUARY TASK FORCE – ULLADULLA HARBOUR

Work with Estuary Task Force for Ulladulla Harbour to investigate and prepare plans for the proper management and protection of the estuary.

Work with the Task Force and others to compile existing data for Ulladulla Harbour prior to developing the draft management plan by the end of June quarter.

CS Draft plan for presentation to new committee when re-established post Local Government elections.

27. ESTUARY MANAGEMENT PLANS

Move focus from planning to implementation of completed estuary management plans.

Funding applied for and received to implement actions.

CS Informal advice of grant funds to implement top two priority projects in each estuary.

Report to Council by end of June quarter on progress.

CS Awaiting formal notification of 2003/04 Estuary Grant funding offers. A report is expected to Council in June.

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Principal Activity: 2 PROTECTING THE ENVIRONMENT AND PLANNING FOR

GROWTH

Objective: 2.2 ENVIRONMENTAL QUALITY - to maintain and improve the high quality of our natural assets (eg waterways, air).

Strategy: 2.2.1 Work with the community and government agencies to refine and develop Council's environmental monitoring system.




Grp Dir


1. ENVIRONMENTAL MONITORING SYSTEM

Identify and adopt measures to improve Council’s environmental monitoring system including how the community and government agencies can assist.

Continue to investigate and trial alternative monitoring methods to identify changes in the catchment more readily and understand critical inputs, in preparation for sustainability assessments.

DES Beachwatch monitoring complete

No funding for ecosystem integrity index monitoring due to changes in catchment boards should be funded in 2005

2. CUMULATIVE EFFECT

Monitor the cumulative effect of Council’s and the community’s actions on the natural and built environment.

Report monitoring in 2002 SOE Supplementary.

Continue to investigate and monitor simple indicators of changes over time eg vegetation cover, habitat, riparian vegetation.

DES Monitoring continuing for inclusion in 2004 SoE Report

3. WATERWAYS

Regularly monitor waterways within each of the 22 catchments against agreed standards and address problem areas as they arise.

Continue to monitor the condition of waterways and revise schedule as necessary to incorporate new indicators from trial projects.

DES Waterway monitoring continuing for inclusion in 2004 SoE Report

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4. ON-SITE SEWAGE MANAGEMENT

Implement Onsite Sewage Strategy and integrate this with Council’s other environmental and catchment management strategies and monitoring activities.

Continue assessment of existing sewage management facilities for compliance and issue operational approvals, detailing the frequency of the renewals.

DES Current assessments being targeted include renewals and initial audits within the rural areas between towns and villages.

6. DEVELOPMENT OF INDICATORS

Identify indicators that can be monitored to indicate the progress towards sustainability and measure Council’s impact on the Environment for SOE reporting.

Continue identification and measurement of indicators to measure Council’s impact on the Environment and the impact of built environment by June quarter for 2003/04 Comprehensive State of Environment Report.

DES Monitoring phase for ESD guidelines

Work co-operatively with Coastal Council and Healthy Rivers Commission in the development of methodology for sustainability assessments and associated indicators for inclusion in SOE reporting.

Consultation with DIPNR regarding the proposals for sustainability assessments, however, they have not commenced the assessments

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GROWTH

Objective: 2.2 ENVIRONMENTAL QUALITY - to maintain and improve the high quality of our natural assets (eg waterways, air).

Strategy: 2.2.2 Undertake and encourage the restoration and protection of our environment.




Grp Dir


4. BUSHCARE GROUPS

Support groups to regenerate and protect the natural areas around the villages of Shoalhaven.


Policy developed and on-ground plans prepared for each site.

.

CS Corporate volunteers policy superseded Bushcare policy. Review underway to remove overlaps with volunteer policy. Continuing to prepare actions plans for each group.

Education/training needs of groups met and groups’ miscellaneous needs serviced.

CS Budget submission prepared to gain greater training capability via casual trainers that will service groups working bees on weekends more effectively.

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5. NOXIOUS WEEDS PROGRAMS

Implement inspection and control programs.

Develop and implement Local programs consistent with grant conditions and Regional Weeds Management Plans.

CS Inspections carried out for Privet in Nowra, Bomaderry and in other village areas from CAMS.

Inspections carried out for Blackberry in all areas in response to CAMS. Spraying for Privet & Blackberry carried out in Kangaroo Valley.

Blackberry spraying 95% completed on all roadsides within the City. Spraying for Giant Parramatta Grass, African Love Grass & Serrated Tussock carried out in infested reserves & roadsides, mainly Kangaroo Valley, Berry, Sussex Inlet & Shoalhaven heads.

More Giant Parramatta Grass spraying on roadsides scheduled in Quarter 4.

Annual report to NSW Agriculture showing compliance with grant conditions and Regional Plans.

CS Group Projects for Serrated Tussock, African Love Grass, Giant Parramatta Grass, Blackberry, Broom & Gorse, Groundsell Bush, St Johns Wort, Aquatic Weeds, Bitou Bush, Lantana.

Biological control of Lantana has been developed in group discussion with Illawarra Weeds Authority, Eurobodalla & Bega Shires. Application to be lodged by 1 May 2004.

7. FORESHORE MANAGEMENT

Develop an action plan to implement the adopted Foreshore Management Plan.

Prioritised action plan completed by end of the March quarter.

CS * Public comments being summarised for report to May Crown Reserves Committee.

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8. DEVELOPMENT SITES

Maintain awareness of erosion and sedimentation issues on development sites.

Continue education for developers and monitor compliance on construction sites.

DES Conditions of consent require appropriate erosion and sediment control devices be installed and maintained on sites during the construction phase. An information flyer is forwarded to all applicants with the development consent. Compliance is monitored during all inspections of the sites/building works.

9. ACID SULFATE SOIL REMEDIATION

Facilitate research remediation in Broughton Creek Floodplain.

Continue research on acid sulfate soils in Broughton Creek in association with Wollongong University, EPA, Department of Sustainable Natural Resources and Dept Ag.

DES Installation of modified floodgates and liming trials complete and now being monitored.

Design and quotations for remaining works complete.

Grant funding obtained through Southern Rivers CMA to continue ASS work on Shoalhaven Floodplain.

10. CAULERPA TAXIFOLIA

Work with Government agencies to prevent the spread of Caulerpa Taxifolia.

Provide in-kind support to NSW Fisheries and other agencies.

CS Continuing offer of in-kind support for autumn control program works in Conjola and Burrill in process. Council has audited all washdown bays in advance of holiday season, distributed 10,000 Caulerpa brochures to coastal communities, and placed laminated signs in some 50 locations to improve awareness across the City. Council also facilitated contact between NSW Fisheries and materials handling experts to help in efficiency of the delivery of salt blankets to affected areas.

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Pursue volunteer groups’ capability to assist in preventing the spread of Caulerpa taxifolia.

CS Awareness improved via 10,000 brochures delivered to coastal towns, caravan parks and tackle shops and laminated posters at prominent locations and large free-standing signposts at prominent locations in affected areas. Also, all Estuary Task Forces have been kept informed of all progress made by NSW Fisheries.

14. WASTE MANAGEMENT - ROADSIDE LITTER STRATEGY

Implement roadside litter strategy.

Quantity of litter removed.

CS 419 tonne of litter removed from September to December 2003.

429 tonne removed from January 2004 to March 2004.

Number of fines issued.

CS Number of fines issued in 3rd quarter - 36.

Total value of fines issued - $8,800.

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GROWTH

Objective: 2.3 EMERGENCY MANAGEMENT - to relieve the impact of natural disasters (eg floods and bush fires).

Strategy: 2.3.1 Develop and maintain a high level of expertise and good facilities for all disaster response agencies.




Grp Dir


1. SES PLAN

Implement State Emergency Services Strategic Development Plan in accordance with the Budget.

Implement outcomes of plan for Year 1 by end of June quarter.

CS Southern Headquarters extension progressing.

Investigating types of replacement vehicles for the Southern SES Unit.

Installation of air conditioning for personnel areas of the garage at the Integrated Emergency Management Centre (IEMC).

2. SHOALHAVEN RURAL FIRE SERVICE STRATEGIC PLAN

Assist the Rural Fire Service (RFS) by providing access to Council’s resources in compliance with the Service Level Agreement.


Workshop, Communications and Financial Support are the key Service Level Agreement items.

CS Delivery in compliance with the Services Level Agreement continues.

Provide a corporate link to RFS volunteers in order to be aware of issues facing Shoalhaven volunteers

CS Corporate link maintained and access to Council records and systems available.

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Meet with Volunteers through the Strategic Reference Group and respond to issues.

CS Meeting of the Rural Fire Service Strategic Planning Committee held on the 9th March 2004.

3. DEVELOPMENT IN BUSH FIRE PRONE AREAS

Develop and maintain fuel management strategies for Council managed land for the high risk areas identified in the Bush Fire Risk Management Plan that are Council-managed lands.

Review methodology and progress through the Shoalhaven District Bush Fire Management Committee.

CS Ongoing. Completion of APZ's in extreme risk locations and responding to RFS determinations.

Fire trails and communication towers completed.

RFS reporting requirements satisfied.

Progressing to lower risk areas for placement of APZs.

Complete specific area risk management plans for high priority areas of Council-managed lands by end of December quarter.

CS Extreme risk areas treated for 2003/04 season.

Maintenance schedule complete other than for modifications required by RFS determinations.

Working with the Bushfire Risk Subcommittee of the Bushfire Management Committee to prioritise and develop specific area risk management plans for high risk areas.

4. SHOALHAVEN BUSH FIRE MANAGEMENT COMMITTEE

Assist with the facilitation and functioning of the Bush Fire Management Committee.

Attendance at all Bush Fire Management Committee and Sub-Committee meetings.

CS All meetings as described, attended and reported.

5. EMERGENCY MANAGEMENT CENTRE

Construct the Integrated Emergency Management Centre (IEMC).

Complete construction of the new IEMC by the start of the 2003/2004 fire season.

CS Project completed on schedule.

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6. LOCAL EMERGENCY MANAGEMENT

Coordinate arrangements for the preparation, response to and recovery from emergencies within the Shoalhaven area.

Chair and provide support to the Local Emergency Management Committee, coordinate regular reviews of the DISPLAN and supporting plans and provide support under DISPLAN arrangements during an emergency.

CS State Emergency Services Shoalhaven City Local Flood Plan signed off on the 18th February 2004.

Hold regular LEMC meetings (minimum 3 per year).

CS Meeting held on 26th February 2004.

Review DISPLAN and supporting plans annually.

CS Review in progress to include the SES Shoalhaven Flood Plan

Provide support during emergencies as per DISPLAN arrangements.

CS Emergency Operations Centre Debrief held on the 7th January 2004 on the Windermere S44 Event - Jervis Bay Territory

Provide community education, dependant on funding.

CS Ongoing support to Shoalhaven Heads community with printing of the emergency management information sheet.

7. ROADSIDE ENVIRONMENT STRATEGY

Review Roadside Environment Strategy so as to comply with the Bush Fire Risk Management Plan.

Revised Strategy reported to Council by end of March quarter.

CS Review commenced. Further details to be provided in Quarter 4 report.

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Principal Activity:

3. Promoting and Developing the Local Economy

OUTLINE


This includes services provided by Council to promote, develop and foster the retention and growth of sustainable economic development in the area.

Strategic issues

The Shoalhaven is a significant regional business and industrial centre.

Over the past 20 years Council has been active in encouraging new businesses and industries to the area. Many are attracted by the lifestyle change as well as lower operating overheads for their enterprises. Key improvements to regional infrastructure are required to remain economically competitive and attractive – such as transport improvements, tertiary education facilities and improved telecommunications to handle e-commerce requirements.

Shoalhaven will continue to have above average levels of unemployment because of its proximity to the major metropolitan areas and the structural readjustment of a rapidly growing population. Council will actively stimulate the economy to create employment at a rate equivalent to the population increase.

Tourism – After Sydney, the Shoalhaven is the most visited area in NSW with 2.8 million visitors and a direct expenditure of $250 million in 1997/8. Council has a highly effective Tourism Department which encourages tourists to the area and provides information and other services through two visitor centres at Nowra and Ulladulla. Excellent accommodation is available in caravan parks, bed and breakfast establishments and up to 4.5 AAA Tourism star rated motels and guest houses.

Proposed Responses

Council has played a decisive role with other agencies to foster the following regional infrastructure:

The construction of Main Road 92 (the Shoalhaven Highway) from Nowra to Nerriga and establishment of the Shoalhaven Education Campus for Wollongong University and the Illawarra Institute of Technology (further information on these is given under Principal Activity 4 – Improving Community Facilities and Services).

Council will continue to provide advice and support to encourage sustainable economic development to the area and to increase job opportunities. Council will also work closely with the Tourism Board to develop and diversify tourism accommodation and facilities through implementation of the Shoalhaven Tourism Master Plan.

Significant initiatives are outlined in the following pages.

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Principal Activity:

3 PROMOTING AND DEVELOPING THE LOCAL ECONOMY

Objective: 3.1 ECONOMIC OPPORTUNITIES - to promote, strengthen and diversify the area's economic base.

Strategy: 3.1.1 Actively encourage sustainable employment generation and help strive for a stronger and more diversified economic base for the Shoalhaven.




Grp Dir

Statement of Progress

2. ECONOMIC PROMOTION

Continue to actively promote and market the Shoalhaven as a vibrant regional business/industrial centre, where a relaxed lifestyle and protection of the environment are important in attracting new employment generators to the area.

Access & Equity Action Areas: J.2.

Identify and target businesses in each quarter through personal visits, trade shows, etc.

CS New contacts: 47

Businesses visited: 29

Promotions undertaken: Pacific 2004 Defence/Aviation Trade Show attended; Austrade expo at Australian Parliament House

4. EMPLOYMENT PROGRAMS FOR THE UNEMPLOYED

Actively participate in programs to assist the unemployed in to the work force where this is both feasible and reasonable.

Access & Equity Action Areas: G.2, J.2.

Community Plan Objectives: G11

Identify and assess schemes for Council’s involvement and participate where appropriate.

GM Quarter 2 report continues and currently opportunities for more trainees and apprentices are being flagged.

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5. FOSTER PROFESSIONAL DEVELOPMENT FOR EXISTING BUSINESSES

Provide support to the existing Shoalhaven business sector.

Arrange collaborative networking between business operators – At least 4 such meetings each quarter.

CS Meetings hosted:

Shoalhaven Quality Breakfast - 27 attendees.

Shoalhaven Economic Development Practitioner Group luncheon - 10 attendees.

Shoalhaven Business Forum - 14 attendees.

Shoalhaven Consultants' Network - 13 attendees.

Operation Seachange study continuing.

6. ENCOURAGE HOME BASED BUSINESS ACTIVITY

Investigate and develop land use policies which will encourage home based business activity.

To be incorporated in Nowra Bomaderry draft LEP & other amending LEP where appropriate.

PLNG To be incorporated into Nowra Bomaderry draft LEP.

7. ACTIVELY PARTICIPATE IN REGIONAL ORGANISATIONS

Actively work with IROC (Illawarra Region of Councils), IRDB (Illawarra Region Development Board), SEATS (South East Australian Transport Strategy) and others, to ensure Shoalhaven is part of any “Regional” growth initiatives.

Council is represented at 100% of meetings.

CS Attended:

* SEATS - Lakes Entrance

* Southern Councils Group Economic Development Practitioner Group

* Phocas - Taskforce to upgrade the Princes Highway

* National Regional Lobby Group

* Met with CEO of Illawarra Regional Development Board.

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8. PROMOTING EMPLOYMENT OPPORTUNITIES

Continue to identify businesses and employment opportunities in villages, towns and the Shoalhaven overall.



Continued improvement in employment opportunities in the Shoalhaven.

CS Participated in steering committee meetings and workshops of Southern Illawarra Agriculture Diversification Group.

Attended Southern Shoalhaven Working Party meetings in Ulladulla.

Meetings with Head of Shoalhaven Campus of UOW re improvements to campus facilities and expended curriculum for Shoalhaven Campus.

Attended steering committee meetings on Upgrade Strategy for Ulladulla Harbour.

Attended meetings to establish local training for boat building industry.

Industry Education Advisory Group meetings attended.

10. ABORIGINAL BUSINESS SKILLS

Aim to increase Aboriginal and Torres Strait Islander representation in Local Government.

Access & Equity Action Areas: G.3.

Identify and assess schemes for Council’s involvement and participate where appropriate for people in these target groups.

GM Quarter 2 report continues, no options of cadetship funding currently on offer. Funding will be sort if new programs introduced.

13. ACCESS TO SERVICES AND INFORMATION

Continue to provide relevant information and resources to assist unemployed people in job searching, self-education and recreational materials.

Access & Equity Action Areas: J.1.

Provision of PC’s for developing job applications.

CO * Ten PCs are available for public use at the Nowra Library, with four at Ulladulla and one each at Milton and Sanctuary Point. These are available for people wishing to search for positions vacant and to prepare CVs etc. Self education materials are provided in both print and non print as are recreational materials.

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Provision of newspapers and other relevant materials.

CO * Local, Regional and National newspapers are provided for the use of library customers. These papers are able to provide relevant up to date information for job searching, checking shares, searching for job vacancies, etc. Print and non print resources are also available.

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Principal Activity: 3 PROMOTING AND DEVELOPING THE LOCAL ECONOMY

Objective: 3.1 ECONOMIC OPPORTUNITIES – to promote, strengthen and diversify the area’s economic base.

Strategy: 3.1.2 Identify and foster the provision of essential infrastructure to boost the Shoalhaven’s economic competitiveness.




Grp Dir


1. IDENTIFY INFRASTRUCTURE NEEDS

Review and prioritise infrastructure needs which will increase our competitive edge over other regional centres.

Provide as needed reports to the Industrial Development & Employment Committee meeting on Infrastructure of Strategic Importance.

CS Reports to IDEC on:

* South Coast Aquaculture Network;

* Sister Cities - China Dairy Industry Development;

* NRMA and Local Government Forum Results;

* Southern Illawarra Agriculture Diversification Project;

* Ulladulla - Establishing a Harbour Upgrade Strategy;

* Industrial Land in Shoalhaven;

* Economic Development Strategy;

* Princes Highway Update

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2. MAIN ROAD 92 (Shoalhaven Highway)

Continue to work with the State and Federal Governments to construct MR 92 including injection of funds to accelerate the process.

Assist the RTA to secure necessary approvals and construct the section from Hames Road to Nerriga.

CS Council continuing to participate constructively on the MR92 Steering Committee to finalise development approval process by RTA.

Design survey work continues.

Further develop the options for upgrading of the route west of Nerriga to the Hume and Federal Highways

CS Council working closely with RTA to finalise EIS for submission to DIPNR following receipt of requirements from Department of Environment and Conservation (EOC). Council sought deputation with State Minister (DIPNR) to seek amendment to SEPP 58.

4. EXPAND ROLE OF DEFENCE

Implement the Shoalhaven Defence Strategy in a staged manner.

Maintain the effective operation of the South Coast Defence Network.

CS Continued negotiations with Defence regarding development of industry support base.

Advertising Shoalhaven defence industry by South Coast Defence Network in ANZIDECC 2004.

5. INDUSTRIALLY ZONED LAND

Ensure that there is an adequate supply of land zoned for industrial use throughout the Shoalhaven to meet projected demand.

Structure plans and Local Environmental Plans to identify suitable areas for industrial land ahead of market requirements.

PLNG To be incorporated into Nowra Bomaderry draft LEP.

6. JERVIS BAY BOATHARBOUR

Continue to work with the State and Federal Governments to facilitate and fund a Boat harbour within Jervis Bay.

Keep Boat harbour project within Jervis Bay before the government, industry and investment community.

CS No work undertaken on this project in this quarter.

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7. AQUACULTURE

Continue to pressure and work with the State Government to develop an aquaculture industry within the Shoalhaven.

Have NSW Fisheries complete an Aquaculture Plan of Management for Shoalhaven Waterways.

CS Continued to work with NSW Fisheries officers to encourage investment in aquaculture ventures.

Discussions and public meeting attended with local aquaculture proponents.

Develop and establish a South Coast Aquaculture Network.

CS New application lodged with DoT&RS for South Coast Aquaculture Network.

8. INDUSTRIAL LAND AVAILABILITY

Ensure that there is an adequate supply of land for industrial use throughout the Shoalhaven to meet projected demand.

Council maintains a portfolio of serviced industrial land ready for sale in each of the key industrial locations, where this is shown to be economic.

CS Current Land Stocks (serviced sites):

Woollamia - 0

South Nowra - 3

AATP - 1

Tender accepted for new subdivision at South Nowra (17 lots). Licence granted from Dept Lands, and investigations commenced for potential of industrial land at South Ulladulla.

Contracts exchanged - 0

Settlements - 0

9. REGIONAL ROAD INFRASTRUCTURE

Review future regional road infrastructure needs for northern sector of City.

Develop 10 Year Implementation Program by end of December.

CS Staff involved fulltime on Nowra/Bomaderry Structure Plan traffic modelling. Action now deferred to 2004/05.

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Principal Activity: 3 PROMOTING AND DEVELOPING THE LOCAL ECONOMY

Objective: 3.1 ECONOMIC OPPORTUNITIES - to promote, strengthen and diversify the area's economic base.

Strategy: 3.1.3 Actively promote tourism and the establishment of a broader range of tourism opportunities.




Grp Dir


1. REVIEW TOURISM MASTER PLAN

Review the recommendations and strategies contained within the Tourism Master Plan and determine key priorities for implementation

Revise the list of actions and priorities in conjunction with the Shoalhaven Tourism Board for ratification by Council by end of September quarter

CO * Main priorities are to focus marketing on the key demographics - Baby Boomers and "Double Income, No Kids" - Key performance indicators 49, 50 and 51.

* Evaluation activities utilised research from the Bureau of Tourism Research reports - Key performance indicators 52, 53 and 54.

* Main international marketing focussed on using the Sydney-Melbourne Coastal Drive campaign. Key performance indicators 55 to 62.

* Use of www.shoalhaven.nsw.gov.au - three months to end of February - 158,435 enquiries to www.shoalhaven.nsw.gov.au and 21,022 enquiries to www.quickbreaks.com.au - Key performance indicators 63 to 67.

* Strategic Partnerships continue with Tourism New South Wales and South Coast Regional Tourism Organisation. Key performance indicators 83, 84 and 85.

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* General thrust is to be conscious of and facilitate our visitors being closer to nature. Key performance indicators 92 to 96.

* Nowra Visitors Centre - 24,436 (-15%) and Ulladulla Visitors Centre 15,019 (+3%) on the corresponding quarter the year before (three months to 31st March). Key Performance indicators 162 to 166.

* Attended meetings of:

- Nowra Accommodation Association (1)

- Milton Ulladulla Chamber of Tourism and Business (2)

- Kangaroo Valley Tourist Association (1)

- Shoalhaven Tourism Board (Public Meetings) (2)

- Nowra CBD Promotions Committee (2)

- Shoalhaven Area Consultative Committee

- Strategic Planning Workshop

Key performance indicators 193, 194 and 195.

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2. IMPLEMENT TOURISM MASTER PLAN RECOMMENDATIONS

From the prioritised list of actions begin implementation within the budget and other resources made available.

Review implementation of 223 key performance indicators in the Tourism Master Plan at end of December and June quarters.

CO * The Shoalhaven Tourism Board has formed a Working Group to review the Master Plan and to determine if a new Plan is warranted. The Working Group has yet to meet.

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3. TOURIST PROMOTION

Continue to widely promote the Shoalhaven as one of the premier holiday locations in the State.

Produce and distribute informative, clear and good quality promotional material as hand-outs for the public, media and using the Internet.

CO * Promotional Material

Shoalhaven Visitors Guide - distribution continues. The new (2004) edition has been released.

* Shoalhaven - Your Holiday Escape - new edition in planning stage.

* Shoalhaven Small Glossy - Distribution continues.

* Shoalhaven Package Holidays - new edition is being finalised.

* Sightseeing in the Shoalhaven - Distribution continues

* Shoalhaven Map - In distribution.

*Support brochures - eg Calendar of Events, Boatramps, Tide Charts, Bushwalking, Conference facilities and Pets On Holidays (Version 2) - Production and distribution is on-going.

* Sydney Melbourne Coastal Drive - Coastal Explorer - Main Booklet in distribution

* International Flyer - distribution continues.

* International Product Guide - CD Rom - new edition has been ordered.

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* Media: Regional TV - New South Wales, ACT and Victoria.

* Update photographic library - on going.

* Integrated Marketing Campaign.

* TV Capital City - Implemented

* Wanderers Campaign - Implemented

* True Believers Campaign - Planning finalised. Artwork in production.

* Internet - 3 months to February 2004 - 158,435 enquiries.

* Quickbreaks - 21,022 enquiries.

Attend and promote at a minimum of 6 Consumer Shows, etc in potential market areas.

CO * Trade Shows March Quarter:

- Wagga Wagga Holiday and Travel Show - Completed

- Albury Holiday and Travel Show - Completed

- Melbourne Caravan and Camping Show -commenced.

* Visitor Information Centres March Quarter -

Nowra 24,436 (-15%)

Ulladulla 15,019 (+3%)

Implement annual action plan by end of December quarter.

CO * As detailed above.

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Principal Activity:

4. Improving Community Facilities and Services

OUTLINE


This “Community” Principal Activity area covers transport, recreation, education, cultural development, health and amenity, public safety and the maintenance, replacement and provision of a range of community assets.

Strategic issues

Transport is a major issue for Shoalhaven both economically and socially. Improvements to transport links with Sydney and Canberra will encourage investment and employment to the area. Our large area, dispersed settlement pattern and lack of comprehensive public transport means that we currently have to rely heavily on private transport to meet internal transport needs. However, many of our residents do not have their own transport.

Over the past 15 – 20 years Shoalhaven has had one of the consistently highest population growth rates in NSW. This coupled with the issues mentioned, places strong demands on Council to meet the community needs of a growing population, where its income base in pro rata terms is not big. Council manages over a billion dollars worth of community assets such as roads, bridges, drainage, which also places demands on limited funds for maintenance and repair.

Proposed Responses

Council cannot address these issues alone and works closely with other governments and agencies on issues. Council is developing or reviewing a number of strategies to better address the issues. This entails a significant workload in managing community assets. Council has recently adopted a strategy of purchaser/provider split of responsibilities for such work to ensure a high level of infrastructure planning and efficient service provision.

The tasks to address these issues are outlined in the following pages.

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Principal Activity:

4 IMPROVING COMMUNITY FACILITIES AND SERVICES

Objective: 4.1 TRANSPORT - to actively encourage and plan an efficient, integrated transport system.

Strategy: 4.1.1 Develop and implement an integrated transport strategy for the City.


Some Tasks relate to addressing Access & Equity issues for certain disadvantaged or Target groups. Prefixes A to J relate to the Target Groups: A - General Community, B – Children, C – Youth, D – Older People, E – People with Disabilities, F – Women, G – Aboriginal People, H – Families, I – People from Culturally/Linguistically Diverse Backgrounds, J – Unemployed People. If so, then reference is given to the Access & Equity summary table in Part B. Where relevant, reference is also given to the Community Plan objectives or the Youth Services Strategic Plan.


Grp Dir


6. TRANSPORT DEVELOPMENT OFFICER

Coordinate the implementation of actions from the Shoalhaven Integrated Transport Strategy.



Implementation of Immediate and short term actions from the Strategy.

CO * The Review of the Shoalhaven Integrated Strategy (SITS) recommends reviewing progress. The Review aims were to:

- Report progress with the Shoalhaven Integrated Transport Strategy

- Assess any new major & urgent actions to include in the strategy, and

- Identify the priorities of Shoalhaven Integrated Transport Strategy actions to pursue the next two years.

* The Shoalhaven Integrated Transport Strategy Review process involved:

- Public consultation at five locations.

- Seeking views from community organisations, and

- A Stakeholder Workshop to collate all the inputs and recommend implementation priorities.

* The recommended set of Priorities to implement SITS over the next two years was

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adopted with minor changes at the 11 March Shoalhaven Public Transport Working Party.

* Illawarra Area Assistance Scheme Grant for Youth Transport of $10,000 awarded, following application developed by the then Youth Development Officer and the Transport Development Officer 18 months before. It will be used to support young people's access to events and enhance consideration of transport issues in organisation of events across the Shoalhaven.

* The Transport Development Officer is involved in the Community Plan process.

* The Transport Development Officer participates in the Shoalhaven Transport for Health Forum, and the Bay & Basin Public Transport Working Party.

* The Transport Development Officer participated in the Shoalhaven Area Consultative Committee Planning Day.

* The Transport Development Officer discussed transport issues with a group of Campbell Page clients.

7. TRAFFIC FLOW FROM NORTH NOWRA TO BOMADERRY & NOWRA

Complete the review of options to address the issues of future traffic flow from North Nowra to Bomaderry and Nowra.

Study complete by end of September quarter.

CS The North Nowra Link Road project has now been rolled up as a subproject in the Nowra Bomaderry Structure Plan development project.

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8. SHOALHAVEN BICYCLE STRATEGY REVIEW

Undertake a review of the Shoalhaven Bicycle Strategy to determine a new priority listing for implementation.

Access & Equity Action Areas: B.2

Community Plan Objectives: B4.

Commission consultants to assist with the review of the Bicycle Strategy and complete review by end of June quarter.

PLNG Finalisation of the Bicycle Strategy review has been delayed pending consideration of options following the Council briefing.

10. PEDESTRIAN SAFETY

Take measures to improve pedestrian safety.


Develop Bus Stop Improvement Program to improve accessibility. Program developed and reported to Council by end of March.

CS Meeting being arranged with Department of Transport to review approval process for Bus Stops. No grant funds available 2003/04. No expected funding for bus facilities in 2004/05. Investigation for Action deferred.

Liaise with RTA to ensure early implementation of “Stay Safe” recommendations for schools. Program developed and reported to Council by end of March quarter.

CS RTA program has been deferred in this area. Proceeded to identify local priorities which can be addressed when RTA provides resourcing.

Implement pedestrian crossing facilities as identified in Pedestrian Access and Mobility Plan. Annual program reported to Council by end of September quarter.

CS Project being developed for intersection of Kinghorne & Worrigee Streets, Nowra. Funding only sufficient for this one project. Revised project list to be reported with PAMP Stage 2.

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Finalise City wide Pedestrian Access and Mobility Plan and report to Council for adoption by end of December quarter.

CS Councillor briefing session held. Project priority methodology under review but delayed due to high staff input into 2004/05 budget process. Expected to report to June Council meeting.

11. ARTERIAL ROAD HIERARCHY

Review arterial roads as identified by SEPP11 for Shoalhaven City.

Establish working party to determine functional road hierarchy for Shoalhaven City including establish revised set of arterial roads as defined by SEPP11. Compile by end June quarter.

CS Deferred to 2004/05 as staff resources working full time on Nowra/Bomaderry Structure Plan.

12. TRAFFIC IMPACT GUIDELINES

Prepare draft DCP - guidelines for traffic generating development.

Establish working party to determine appropriate traffic impact guidelines for Shoalhaven City and draft DCP completed by end June quarter.

CS Deferred to 2004/05 as staff resources working full time on Nowra/Bomaderry Structure Plan.

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Principal Activity: 4 IMPROVING COMMUNITY FACILITIES AND SERVICES

Objective: 4.2 LIFESTYLE - to foster a diversity of educational, cultural, social and leisure activities to enrich the lifestyle of residents and visitors.

Strategy: 4.2.1 Develop and implement a coordinated recreation strategy. Notes: Task numbers have been assigned starting from the base year of 1999/2000; some Tasks have been completed and are

not included in this year’s plan, yet retain their Task number. Hence the numbering may appear to have gaps on some pages.



Grp Dir


2. WALKING TRACKS

Parks & Recreation and Tourism to liaise in the preparation of promotional material for walking tracks.


Promotional material for Icon and local walks completed by end March quarter.

CO * Promotional material prepared in draft form. Awaiting supply of samples from Contractor.

7. SPORTS FACILITIES PLAN – 2016

Prepare a detailed program to implement the recommendations of the Sports Facilities Plan and use data to review the section 94 Contributions Plan.

Access & Equity Action Areas: A4


Proposed locations for new facilities identified and estimates prepared by end June quarter.

CO * Draft 10 year capital works program submitted for consideration.

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Strategy: 4.2.3 Prepare and implement a strategic plan for the cultural development of the City.




Grp Dir


1. ARTS BOARD STRATEGIC PLAN

To continue to develop and deliver the Arts Board Strategic Plan


Deliver arts projects and programs.

CO * Produced published 'What's On' Arts information booklet.

* Produced and published Dialogue Arts Magazine.

* Produced a Promotion card for the Arts Centre.

* Organised and presented eight Art Exhibitions at the Arts Centre.

* Created annual schedule of Exhibitions and events at the Arts Centre.

* Provided $30,000 grant for Lady Denman Museum Strategic Plan.

* Applied to Federal Government for two grants $6,000 each for Museum Business development.

* Presented three exhibitions in Council's Foyer.

* Submitted Fees and Charges report for the Arts Centre's Programs and Room Booking hire fees.

* Initiated volunteer group & roster for the Arts Centre.

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3. CULTURAL HARMONY

SCC to support appropriate activities to promote cultural harmony within the city.

Access & Equity Action Areas: I.2

Community Plan Objectives: I9.

Develop and support activities to promote cultural harmony.

CO * Harmony Day was organised by members of the Multicultural Committee and multicultural performances were held at the library for a group of Preschoolers on Monday 22nd March.

4. ARTS FACILITIES

To further develop Arts Facilities throughout the City

Support current Arts facilities needs.

CO * Hired Mobile Gallery to Millhouse Artists.

* Provided $200 grant for top TAFE Arts students.

* Commence Grant application of $600,000 from ANTA for Phase 2 of the Arts Centre.

* Support The COE photographic Competition.

Continue investigation into future Arts facilities needs.

CO * Completed refurbishment and opened the Shoalhaven City Arts Centre.

* Successful $150,000 Grant Application for furnishing the Arts Centre from DOTARS.

* Commenced negotiation of partnership and planning with WCET to develop Phase 2 of the Arts Centre.

* Over 2000 visitors to the Arts Centre in four weeks.

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Strategy: 4.2.4 Regularly review, amend and implement the Community Plan objectives to reflect the current community aspirations and priorities.




Grp Dir


3. COMMUNITY PLAN & EXECUTIVE SUMMARY

Prepare an annual Executive Summary for Access & Equity activities for implementation of the Community Plan’s recommendations.


Prepare the Executive Summary by end of December quarter and include adopted actions in the draft Management Plan for the following year.

CO * Work commenced by Consultant. Community service audit undertaken.

4. COMMUNITY INFORMATION

Facilitate community access to information and knowledge of local community services.


Continue to update and distribute Community Service Directories for specific target groups (eg aged, disabled, children and youth).

CO * Commenced review of existing Home and Community Care (HACC)Services Brochure.

* Commenced review of Disability Services brochure.

* Requested details from Seniors' organisations regarding existing activities so that a brochure can be designed outlining Activities for Seniors in the Shoalhaven.

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5. COMMUNITY INFORMATION DIRECTORY

Continue to maintain and update the Community Information Directory on-line and in hard copy.



Up to date information of services available to the community within the Shoalhaven with hard copy Directory updated on an annual basis. The Online Directory is continually updated throughout the year.

CO * The Community Information Directory continues to be updated online throughout the year with a hard copy produced annually for sale. Disks are also available. The Community Librarian liaises with local groups to ensure the information is kept up to date and relevant.

* The Community Librarian also liaises with Officers from Community Services to assist with the production of specialised directories.

9. BAY & BASIN COMMUNITY RESOURCE CENTRE

SCC to support the Bay & Basin Community Resource Centre to obtain suitable facilities to accommodate outreach service providers.


Community Plan Objectives: A48, A49.

Enhanced service provision for the Bay & Basin through investigation of suitable premises.

CO * Work continued throughout quarter with representatives of the Bay & Basin Resource Centre in the establishment of additional premises to meet their needs.

15. CHILDCARE

Maintain an adequate range of childcare in Shoalhaven.

Access & Equity Action Areas: B.3.

Maintain Family Day Care services.

CO * Council continued through quarter to maintain Family Day Care services.

* Visit by the Federal Minister at the Nowra Family Day Care Centre.

* Funding received to undertake building improvements and carer training.

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Provide assistance to community based childcare.

CO * Supported Buddawang School for Specific Purposes, Vacation Care program through a donation of $2,500.

* Letters of support for Jumbunna Children's Centre and Clipper Rd Children's Centre for application for funding for capital upgrades.

* Attended Shoalhaven Early Childhood Association Annual General Meeting and monthly meeting.

* Supported and attended "Building Effective Teams" training for Children's services staff.

* Attended meeting with local DOCS Children's Services Advisor as well as Shellharbour Children's Services Development Officer and Shellharbour CSA on ways to improve local children's services.

16. CHILD DEVELOPMENT UNIT

SCC to investigate the need for a Child Development Unit combining previous childcare proposals in an integrated specialised centre.



Improved access to specialised children’s services.

CO * Section 94 Contribution Plan for Community Services adopted by Council which includes an integrated childcare facility for Nowra.

Proposal defined and prioritised.

CO * Work continued through quarter on site location and liaison with stakeholders.

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17. PURPLE RIBBON PROJECT

SCC to coordinate and support the Purple Ribbon project to raise awareness of child abuse and neglect.



Increased community awareness of child abuse prevention through successful annual campaign.

CO * $2,350 was donated to Nowra Family Support for children's camps and other family work.

* $500 was donated to PANOC for support of child victims of child abuse.

* $700 was donated to ASCA (Advocates for survivors of child abuse)towards setting up a local support group.

* $600 was donated to Links House for their "girl power" creative support group.

* Planning meetings attended to plan for 2004 purple ribbon month.

* Articles written up in local papers to raise awareness of purple ribbon projects.

23. YOUTH NEEDS & SAFE VENUES

SCC to further consult with young people to identify appropriate facilities and “safe venues” to meet the needs of young people, including those who do not participate in traditional sporting/recreational activities.

Access & Equity Action Areas: C.5

Community Plan Objectives: C9.

Youth Services Strategic Plan Objective.

Consultations undertaken on more appropriate provision for the leisure and entertainment needs of young people.

CO * Developed Entertainment Committee that consults with young people called Y.O.U (Youth Organisations Unite). This group developed the overall plan for Youth Week 2004. Identified safe venues.

* Organised with other services safe venues and programs for Youth Week.

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26. MEETING YOUTH NEEDS IN OUTLYING AREAS

SCC Youth Community Development Officer to continue to work with village communities and youth outreach workers in northern and southern Shoalhaven to identify appropriate programs and strategies which they can assist in providing to meet the needs of young people in these communities.

Access & Equity Action Areas: C.5.


More access to programs in isolated areas.

CO * Organised and ran with all schools in the Shoalhaven a Battle of the Bands Competition for Youth Week. Involving over 1200 students from all over the Shoalhaven, including those from outlining areas.

* Organised and co-ordinated a Youth Arts exhibition involving all High Schools in the Shoalhaven including many from village communities.

Increased outreach of activities/programs to isolated communities.

CO * Organised both a Battle of the Bands competition and Youth Arts exhibition for young people all over the Shoalhaven.

* Provided transport for young people in village communities to all Youth Week events in the Shoalhaven.

28. YOUTH SERVICES STRATEGIC PLAN

SCC to support and implement the strategies and actions identified in the Youth Services Strategic Plan (RACS).



More appropriate provision of services and facilities for young people with high priorities implemented.

CO * Through Youth Week provided appropriate services such as transport for young people with high priorities as identified in the Youth Services Strategic Plan.

31. INTEGRATED YOUTH CENTRE – NOWRA

Provide an integrated youth centre in Nowra.

Access & Equity Action Areas: C.4


Site identified and plans prepared to enhance access to youth facilities and services in Nowra.

CO * Nowra Youth Services Inc now in control of the Nowra Youth Worker and the integrated Youth Centre still being built in Nowra.

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Complete refurbishment of King Horne St property as a Youth Centre

CS Integrated youth centre now under the auspice of Nowra Youth Services with Habitat Youth Services also operating from the centre and supporting the new management committee.

Work on site progressing.

33. COMMUNITY SELF HELP

SCC to advocate for and promote community self help in meeting the identified needs and short falls in:

Day care centres and other options to enhance socialisation for the frail aged; Nursing home beds, hostel beds, residential care packages, dementia specific beds and low care places and residential respite, especially as population is ageing; Neighbourhood aid and other volunteer programs for older people who have no family within the region: Co-ordination in service providers and carers of and for people with dementia.

Access & Equity Action Areas: D.4, E.6.

Community Plan Objectives: D16, E12.

Improved care for older people and people with disabilities, especially those with dementia.

CO * Seniors Week activities conducted during March. An increased range of activities were undertaken to celebrate Seniors and their contribution to the community.

* Community Development Officer Ageing and Disability submitted comments regarding SEPP 5 developments in Nowra.

Recognition and raising of needs in priorities of relevant government agencies.

CO * Community Development Officer (CDO) Ageing and Disability submitted recommendations regarding SEPP 5 Development Applications in Nowra.

* CDO Ageing and Disability served as an independent representative on a DADHC grants selection panel.

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35. ASSIST OLDER PEOPLE IN USING NEW TECHNOLOGY

SCC to promote and assist existing computer groups for older people to assist in education and training on ATMs, library catalogues, phone answering services, etc.

Access & Equity Action Areas: D.5

Community Plan Objectives: D7.

Improved access to information by older people.

CO * Discussed Computer Training sessions with Sussex Inlet Community Technology Centre. These sessions will run twice weekly for a six week period during May and June.

Seminars held.

CO * Commenced planning for Seniors and Technology workshops to be conducted in Sussex Inlet in cooperation with Community Technology Centre (CTC).

38. ABORIGINAL CULTURE

SCC to continue to incorporate appropriate Aboriginal culture in future streetscape and community arts projects, street and park names, and tourist information in consultation with the Aboriginal Advisory Committee.


Community Plan Objectives: G2.

Increased recognition of Aboriginal culture in the Shoalhaven.

PLNG Aboriginal Culture is continuing to be recognised and considered for future planning projects.

Identification of on-going opportunities.

PLNG Aboriginal Culture is continuing to be recognised and considered for future planning projects.

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40. EMERGENCY ACCOMMODATION

SCC to liaise with/advocate to Department of Housing and Department of Community Services/community service providers to identify opportunities for increased provision of emergency accommodation, particularly in the villages and more isolated areas and in the Southern Shoalhaven.



Increased utilisation of facilities through ongoing application of policy of multiple use.

CO * Draft working paper has been submitted to Council by Consultant and Council is awaiting comments from Government Agencies and Community Housing.

44. RECONCILIATION ACTIVITIES

SCC to support appropriate reconciliation activities.



Develop, support and implement reconciliation activities.

CO * In the process of helping to organise the Sorry Day Celebration to be held at Ulladulla on 23 May 2004.

* Also helping to organise the Koori Debutante Ball to be held in the Shoalhaven on 9 July 2004. This is in-kind support through mail outs, printing of tickets, provision of decorations etc.

45. OPPORTUNITIES FOR INDIGENOUS YOUNG PEOPLE

SCC to support initiatives to provide opportunities for indigenous young people.



Develop and support initiatives to provide opportunities for indigenous young people.

CO * Organised LOTIE (Linking Opportunities Through Indigenous Education) with Ulladulla High School and students from Year 8 at Bomaderry High School. This event was held at Worrigee House, Lady Denman and One Track For All from 21st to 23 February 2004.

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46. PARENTING PROGRAMS

SCC to support parenting information and programs.

Access & Equity Action Areas: H.2

Community Plan Objectives: H6.

Develop and support parenting information and programs.

CO * Attended Families First ordinary and planning meetings.

* Attended panel to judge applications for Families First funding.

* Attended local Division of General Practice "Young Parenting Network".

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Strategy: 4.2.5 Provide the community with extensive, accurate and accessible educational, recreational and cultural resources.




Grp Dir


1. LIBRARY SERVICE

Provision of a Library service that is accessible, innovative and relevant to the community served.


Customer satisfaction with library service

Percentage of information requests filled on day requested; Issues per annum; Visits per annum; Use of library technology.

CO * 86% of Information requests were filled on the day requested.

* Issues for the Quarter were 176,960.

* Visits for the Quarter were 104,877.

* Use of the Library technology (Internet, email, etc.) totalled 6,751.

Effectiveness of Library service

Issues per capita; Visits per capita; Average number of issues per volume; In-house Library resources – number used per quarter; % of stock less than 5 years old; % of stock discarded.

CO * These are annual calculations which will be presented in the Annual Report.

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Grp Dir


Efficiency of Library Service

Expenditure per capita; Expenditure per issue; Acquisitions per annum.

CO * These are annual figures which will be provided in the Annual Report.

2. LIBRARY STRATEGY

Review the status of improvement plans for Council libraries.



Annual review and progressive implementation of the Library Strategic Plan.

CO * As proposed in the 2001 Strategic Plan, capital works proposed for new or expanded library branches are now included in the S94 Plan.

* The extended Strategic Plan is still being developed.

Improved library facilities.

CO * During Quarter 3 there were a few improvements to Shoalhaven libraries. These included:

- Air conditioning has been installed at the Sanctuary Point Branch for the comfort of staff and customers alike.

- Junior and young fiction paperbacks, series and general stock have been thoroughly culled and new processes developed to allow borrowers easier access to the collections.

- Additional information concerning the subjects of music CDs has been added to the catalogue for customer access and information.

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Works program developed to enhance access and facilities in library buildings.

CO * The drainage work for the Library will be completed by the end of the financial year, as will the new communications facilities for Sanctuary Point.

* Some grant monies have been put aside to improve the lighting in the Nowra Branch Library.

3. LIBRARY SERVICES TO OUTLYING AREAS

Investigate the improvement of library services to remote areas and small towns and villages.



Investigations undertaken into improved access to library services and facilities for residents in small towns and remote communities.

CO * Residents in outlying areas have access to the Library resources through the WebOPAC and through the Mobile Library which visits small towns and villages throughout the Shoalhaven on a fortnight schedule.

* Telephone reference services are also available to residents.

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4. CHILDREN – LIBRARIES

SCC to continue and where possible enhance children’s libraries as a section in all library branches.



Enhanced library services for children.

CO * A full holiday program of events for children was held in January 2004 at Nowra. Events included:

- Board Games Days

- New Book Days

- Origami Workshop

- Spinning Sticks Workshop

- Belly Dancing Workshop

* In March Harmony Day was celebrated with over 100 children being entertained by Persian dancers, an African drummer, Aboriginal storytellers, Russian piano accordionist and storyteller and others.

* Sanctuary Point Library continues to hold weekly storytimes for pre schoolers and for school age children. The Fun Club for school age children is so popular that a waiting list has to be kept.

Numbers attending story time sessions.

CO * During the quarter 414 children attended the various holiday and story telling activities.

Children’s book week activities.

CO * Children's Book Week is held in August each year and details were provided in Quarter 1.

Continued acceptable level of resources acquired to meet Children’s needs.

CO * During the quarter 10.3% of all new items transferred to circulation were suitable for children.

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5. YOUTH – LIBRARIES

Continue to provide accessible and relevant information to assist with lifestyle, education and recreation.


Enhanced library services for Youth.

CO * Each library in the system has resources suitable for Youth including recreational reading, non fiction items on lifestyle issues for teenagers, HSC materials, access to the Internet, reference and educational materials.

Continued acceptable level of resources acquired to meet youth needs.

CO * During the quarter 10.3% of all new resources transferred to circulation were suitable for young people.

* The Youth fiction and paperback section has also been revamped to ensure easier access to the collection.

Youth Week activities.

CO * Youth Week is held in April each year and will be reported on in Quarter 4.

6. OLDER PEOPLE - LIBRARIES

To maintain the provision of services to the older members of the community (Talking Books, Large print materials, Reading Edge Machine and Housebound Services).

Access & Equity Action Areas: D.3.

Continued acceptable levels of those materials required by the older persons.

CO * 11% of all new resources transferred to circulation during the quarter were suitable for older folk.

* During Seniors Week in March a number of events were held for older people to help them celebrate.

* A Trivia morning was attended by around 60 folk who enjoyed themselves immensely.

* Two Family History Workshops were also held during Seniors Week and were very well attended.

* Sanctuary Point ran two Beginner's Internet classes for Seniors, which were booked out.

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CO * During the quarter there were 172 requests for Home Library Service from individuals; 44 from Institutions making a total of 5,335 items loaned to Home Library clients.

7. ENHANCED ACCESS TO LIBRARY SERVICES

Continue to develop methods to allow easier access to library services and materials.

Access & Equity Action Areas: D.3, E.4, I.2

Community Plan Objectives: D18, E15,I8

Have Ezi Walkers and other aids available for use within the library.

* Aids are available for use within the Libraries and include Ezi Walkers, baskets, magnifying glasses, special lighting over specific areas.

* Large screen PC provided for the use of visually and hearing impaired customers. Also suitable for those with literacy problems.

Provision of suitable materials (such as Talking Books, Large Print Materials, Reading Edge Machine).

CO * During the quarter 10% of new items transferred to circulation were suitable for use by special library members.

CO * Home Library Service customers have access to the full range of library resources which can be delivered to them as required.

8. BOOKS IN OTHER LANGUAGES

Respond to requests from the ethnic community for access to materials in other languages held by the State Library of NSW (SLNSW).

Access & Equity Action Areas: I.1.

Numbers of requests for books in other languages from the SLNSW.

CO

* The small collection of uncatalogued foreign language books has been accessed quite a number of time during the last quarter.

Use of Housebound Services.

CO

* Funds from a successful grant application will be used to enhance the lighting around the area of the Talking Books and Large Print resources.

Supply any resource within the library required by housebound people.

* During the quarter there were seven requests for boxes of foreign language books from the State Library of NSW.

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4.3 HEALTH AND PUBLIC SAFETY - to promote and develop effective and equitable services, especially in the areas of health and safety to improve the quality of life for all residents.

Strategy: 4.3.1 Develop and provide programs and services to improve the health and amenity of the community.



Task Grp Dir


1. IMMUNISATION SERVICE

Provide an effective and efficient immunisation service and promote childhood immunisation in conjunction with State and Federal Health agencies.


DES Immunisation rate in the Shoalhaven for 24 mth old children is 89% for the quarter ending 31st December 2003

Principal Activity:

Objective:

Performance Target & Assessment

Maintain immunisation rate of 18mth old children above 75% through both promotion and service provision. (Immunisation rates as reported from National database for Shoalhaven compared to State average).

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Principal Activity:


Objective: HEALTH AND PUBLIC SAFETY - to promote and develop effective and equitable services, especially in the areas of health and safety to improve the quality of life for all residents.

Strategy: 4.3.2 Prepare and implement a strategy for public safety. Notes: Task numbers have been assigned starting from the base year of 1999/2000; some Tasks have been completed and are




Grp Dir


4. REPORT ROAD SAFETY ACTION PLANNING

Report road safety action planning and programs undertaken under the Road Safety Strategic Plan


Report to the Shoalhaven Traffic Committee each quarter.

CS Road Safety actions planned within adopted strategy, additional funds & joint programs sought, and progress reported to Shoalhaven Traffic Committee.

7. SAFE DESIGN IN DEVELOPMENTS & PUBLIC SPACES

SCC to encourage the Safer Communities Action Team to investigate the development of guidelines for safe design in existing and new development and public spaces.



Prepare and implement the Crime Prevention Through Environmental Design DCP by end of December quarter.

4.3

Task

PLNG

Referred back to the Sustainable Planning Committee on completion of the internal working group review. Expected report to Council in May.

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Grp Dir


Task

12. POLICING INITIATIVES

SCC to liaise with the NSW Police Service to identify/suggest community policing initiatives which might assist in allaying community concerns in relation to crime and safety.

Access & Equity Action Areas: A.4, D.3

Reduced fear of crime and safety through identification of additional policing initiatives.

CO

* March review had very positive feedback from Police and workers.

* Choice 2, YWCA Nowra Domestic After Hours Service continues to provide assistance and follow-up counselling to victims of Domestic Violence.

Community Plan Objectives: A22, D11.

* Safe Party Kits have been widely distributed

and Young People are notifying Police of their parties.

* Your Call Project targeting Underage Drinking offenders and their families is providing a holistic education program and is receiving very positive responses from attendees.

Inform local road users and motivate them towards behavioural change that can reduce road risks and trauma.

General and targeted programs of information, education and motivation relevant to major trauma factors for all ages (including speed, alcohol, young driver risks, neglect of restraints and helmets) are delivered in accordance with the Road Safety Strategic Plan.

Completed by end June quarter.

Development of new joint programs targeting young adults, evaluation of SKYDS, Summer Bus and Liquor Accord extended in all areas.

13. INCREASING PUBLIC AWARENESS OF RELEVANT ROAD SAFETY ISSUES

CS

Access & Equity Action Areas: A.3 and C.3

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14. COMMUNITY SAFETY PLAN

SCC to support the implementation of the Community Safety Plan.



Progressively implement the plan within funding availability.

CO * Family Abuse Prevention and Domestic violence prevention projects continue.

* Safe Party Kit distributed widely and Police receiving many notifications.

* living futures Shoalhaven supported Youth Week, IWD and Seniors Week events for safe socialising as well as generating pride and energy in public spaces.

* Malicious damage and vandalism addressed through engagement with community groups affected.

15. ROAD SAFETY STRATEGIC PLANNING

Analyse road crashes in LGA, research effective counter-measures, report plans and keep the Road Safety Strategic Plan current.



Relevant behavioural crash causes and “black spots” are clearly identified and systematically addressed.

Complete by March quarter.

CS Analysis of crash data to prepare priority lists for local and State "black spots". Liaison with Police for "Southroads". Review those "black spots" Federally funded.

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Principal Activity:


Objective: 4.4 COMMUNITY INFRASTRUCTURE (FACILITIES) - to establish and manage assets to meet community needs.

Strategy: 4.4.1 Assess the need and priority for the provision, replacement and maintenance of assets.




Grp Dir


2. ASSET MANAGEMENT PLANS

Complete the preparation of Asset Management Plans for Civil Infrastructure and Recreation Facilities.

All plans completed.

CS AMPs for toilets, gravel & sealed roads in progress. Data being gathered and compiled for Cemeteries, Pools, Parks, Car Parks and Public Buildings.

3. CORPORATE LONG TERM WORKS PROGRAM

Coordinate the development of a long term works program and system to integrate the individual asset management plans, section 94 commitments, etc.



Stage 1 of the program finalised by end of December quarter.

CS Draft 10 Year Capital Works Program developed. To be reviewed and then hold Councillor briefing session.

Review Strategy and report to Council by end of December quarter.

CS Draft 10 Year Capital Works Program developed. To be reviewed and then hold Councillor briefing session.

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10. MULTI FUNCTION CENTRE – ULLADULLA

SCC to establish an appropriate site at the earliest opportunity and co-ordinate the funding and construction of the centre.



Improved access to community services in Milton/Ulladulla.

Prepare conceptual designs, working plans, obtain approvals and commence construction of the centre.

CS Detail design in progress. Quotes called for demolition of existing buildings.

12. PUBLIC BUILDINGS

To provide appropriate facilities for use by the community.


General use of facilities is maintained.

CS The current status of the building repair programme is as follows:

- 95% of storm damage tasks complete.

- 85% of public toilet block tasks complete

- 90% of bus shelter tasks complete

- 46% of library building tasks complete

- 39% of public halls tasks complete

- 34% of recreation facility buildings complete

- 24% of surf club repair tasks complete

Major capital project works (eg Lyrebird Park amenities) are complete and with current resources and the use of contractors, all building repair work is due for completion by 30th June 2004.

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15. DISABILITY ACTION PLAN - IMPLEMENTATION

SCC to support the strategies and objectives arising from the Disability Action Plan.

Access & Equity Action Areas: D.2, E.2

Community Plan Objectives: D17, E13.

Improve accessibility to Council facilities across the LGA through preparation of an enhancement works schedule.

CO * Report completed to Tourism Development Committee recommending funds be provided to purchase two kits of beach matting so that the product can be trialled on local beaches.

Ongoing consultation.

CS Ongoing consultation through Access Committee.

19. PUBLIC BUILDINGS - ACCESS FOR DISABLED

Implement upgrading identified by Access audits.

Access & Equity Action Areas: E.2.

Annual program reported to Council by end of September quarter.

CS Stage 3 Access Audits completed in December 2003 Program of Works under development. Projects identified at Huskisson Community Centre & Lake Conjola Toilet Block. Works at Ulladulla library completed.

22. IMPROVED COMMUNITY FACILITIES

SCC to continue to review the audit of existing Council owned halls, district neighbourhood and local community centres, to determine the need for upgrading, additional facilities, etc, and develop a program of prioritised works for possible incorporation into a revised S94 Plan and compliance with Crime Prevention.



5 Year Forward Program developed by end of September quarter.

CS Section 94 Plan review completed. Responses received from Management Committees. List being prepared. Expect report to Council in May 2004.

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23. VINCENTIA MULTI- PURPOSE DISTRICT CENTRE & LIBRARY

SCC to continue to plan as a longer term initiative, for the development of a multipurpose district centre and library in Vincentia.



Improved access to community services for whole community of Area 3 through Development of a district centre & library in Vincentia.

CO * Work continued on the development of the Multipurpose District Centre building site area availability.

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Principal Activity:



Strategy: 4.4.2 Develop service standards for the management of Council assets. Notes: Task numbers have been assigned starting from the base year of 1999/2000; some Tasks have been completed and are




Grp Dir


1. OPEN SPACE MAINTENANCE SERVICE AGREEMENT

Increase the effectiveness of the Open Space Service Agreement through improved performance monitoring.

Results of performance monitoring reported to Council quarterly.

Service Agreements to be reviewed and finalised with the Internal and External Service Provider by end of July.

CO * Report on service provider performance to May meeting of Council.

3. BENCHMARKING SERVICES

Continue Council’s Benchmarking program.

Quality and cost of all physical services reviewed including service delivery model.

CS Benchmarking review to be conducted over quarters 3-4.

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Principal Activity:



Strategy: 4.4.4 Implement Annual Capital and Maintenance Works Programs. Notes: Task numbers have been assigned starting from the base year of 1999/2000; some Tasks have been completed and are




Grp Dir


1. COORDINATE CAPITAL WORKS PROGRAMS

Coordinate and monitor the implementation of the Capital Works Program with internal and external service providers:

Roads:

Roads; Bridges; Cycleways; Footpaths; Kerb & Guttering; Car parking; Streetscapes

Parks, Gardens & Sporting Facilities

Waterways - Coastal, stormwater/drainage, floodplain, waterways,

Public Buildings

Public Toilets

Fire Protection

Waste.

Access & Equity Action Areas: A.2, B.2, C.4, E.2, F.2, H.1

Community Plan Objectives: A6, A42, B3, B5, C7, E4, F2, H1, H2.

Completion of works programs within budget, time and quality targets.

CS Monthly reviews conducted. Performance for Quarter 3 considered satisfactory.

Reviews show that programs are meeting performance target.

CS Monthly review process indicated Quarter 3 progress is satisfactory.

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2. COORDINATE MAINTENANCE WORKS PROGRAMS

Coordinate and monitor the implementation of the following maintenance works programs with internal and external service providers:

Roads:

Roads; Bridges; Cycleways; Footpaths; Kerb & Guttering; Car parking ; Streetscapes

Parks, Gardens & Sporting Facilities

Waterways - Coastal, stormwater/drainage, floodplain, waterways, estuaries

Public Conveniences

Public Buildings.

Maintenance Programs prepared to maximise the levels of service within defined budget targets.

CS Maintenance programs prepared and issued for action.

Programmed major maintenance items completed.

CS Programmed maintenance programs progressing as planned.

Production targets met.

CS Works programs continue with progress satisfactory.

3. IMPLEMENTATION OF CAPITAL AND MAINTENANCE WORKS PROGRAMS

Implement capital and maintenance works programs in accordance with Service Agreements.

Completion of capital works programs within budget, time and quality targets.

CS Projects Completed:

- Bay & Basin Leisure Centre, Footpath construction from carpark.

- White Sands Park, Huskisson new shared concrete path for park development.

- Drainage, Dermal Ave Lake Tabourie, Pipe drainage easement.,

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Grp Dir


- North Street, Ulladulla, Twin 900dia culverts, K&G, pits.

- Sussex Inlet footpath, Lions Park, footpath 1.5m wide 37m long coloured.

- Princes Hwy Berry (CBD), replace K&G for 33m.

- Burrier Road, upgraded seal, (Ch2.25km to Ch 2.55km) & 400m at base of Barringella Mountain.

- Fishermans Pde, Fishermans Paradise, seal 6m side between Acacia & Wattle Street.

- Collett Place, St Georges Basin. Cul-de-sac, pavement repairs, K&G replacement, install sub soil drain.

- Lighthouse Oval Car Park, seal existing gravel car park with two coat seal.

- Alexandra St Berry southern side, relaying of pavers on footpath, construction of tree planting island, removal of 2 large trees.

- Sussex Inlet, Milton/ Ulladulla, reconstruct non standard kerb ramps, Jacobs Dr, Church St, St Vincent St.

- Princes Hwy Ulladulla - construct concrete footpath north side (St Vincent St to Nurrawallee St)

Tasman Road Cycleway St Georges Basin, construct 2.5m wide shared path near St Georges Basin shops.

- Sussex Inlet Cycleway, continue cycleway from Government Road to Chris Creek Bridge.

- North Street, Ulladulla, replace footbridge between Burrill St North & Did-Dell Street.

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Grp Dir


- Yalwal/Longreach Road intersection upgrade, provide a BAR turning lane.

- Bolong Road rehabilitation (Berry Bay corner), rehabilitate failed section of road.

- Wharf Road, Berry rehabilitation, rehabilitate and widen pavement and seal (Ch 00m to Ch410m)

- Longreach Road, upgrade gravel road and seal including culvert upgrades (Ch2.96km to 3.44km)

- Scenic Drive Nowra, K&G, footpath and asphalt along river side from North Street to Shoalhaven St intersection, and parking in front of Renal Unit.

- MacDonald St, Old Erowal Bay, full road construction including piped drainage plus K&G.

- Ratepayers Advance K&G projects at Waratah Crescent Sanctuary Point, Bruce St St Georges Basin, Reserve Road Basin View, Island Point Road St Georges Basin, Fairway Drive Sanctuary Point.

- Kings Point Road, upgrade intersection for new sewerage treatment plant site.

- Bay & Basin Leisure Centre, 50 x 20m sealed hardstand area for parking adjacent to sportsfield.

- St Georges Basin bypass, Stage 4 road construction from Ch1672.375 to Ch2280.

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Grp Dir


- Kalandar St/Wallace St Nowra, construction of roundabout, footpath and pram ramps and pedestrian fencing.

- Sussex Inlet Road, install guardrail at Cow Creek Bridge.

- Nowra Bus Interchange, Replace kerb & median island, construction of new bus stop area & new pedestrian median pram ramps, 150mm thick asphalt pavement coloured red

Reviews show that capital works programs are meeting performance target.

CS At the end of Qtr 3 total value of projects is $8,902,734

Completed 66%

Works in Progress 16%

Not commenced 18%

Maintenance programs to be delivered in accordance with Service Agreement requirements.

CS High compliance rates are being achieved for most service agreement requirements - especially routine road-related activities, toilet cleaning and parks mowing.

Reviews show that maintenance works programs are meeting performance targets.

CS Resealing and gravel resheeting programs more than 75% completed so progress satisfactory.

Buildings repair programs are about 50% completed with more resources being devoted to this during Quarter 4.

Bridge, Waterways Facilities and Flood Mitigation programs all expected to be completed during Quarter 4.

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Principal Activity:

5. Providing Essential Water & Sewerage Services – Shoalhaven Water

OUTLINE


The provision of Water and Wastewater Services has been driven by the community’s desire to have a healthy lifestyle, a high living standard, and minimise impact on the environment. Shoalhaven Water’s Water and Wastewater operations are classified as Category 1 Businesses under the NSW Government Policy on the Application of the National Competition Policy to local government. As a result, Shoalhaven Water has been “annexed” from Council’s normal activities to allow compliance with the policy as follows: Act as a corporatised trading enterprise Separate the trading enterprise and have its accounting and other operations structured in such a way as

to provide a distinct reporting framework Function under the same regulatory restrictions and requirements as any private sector business

operating in the same field. Shoalhaven Water is responsible for the provision, operation and maintenance of all reticulated water supply and sewerage services within the City. This includes: Forward planning Financial Management Water meter reading and billing Water Resource and water cycle planning Development assessment and scheme augmentation Capital works Operations Maintenance

The water supply system as at 1st July 2001 consisted of four major storage dams, four water treatment plants, 40 service reservoirs, 26 pumping stations and 1,563 km of mains with a current written down value of $151 million. The system is administered and operated by a team of professional and trained operational staff. There are currently 40,500 metered customers and the two major industrial customers are the Shoalhaven Paper Mill and Shoalhaven Starches. The Shoalhaven River is the principal water source whilst the Porters Creek tributary of the Clyde River provides a significant proportion of the water for the area between Lake Conjola and Lake Tabourie. The annual operating revenue is $16.4 million. There are ten separate sewerage systems comprising ten treatment plants, 197 pumping stations and 970 km of sewer mains having a current written down value of $169 million serving an existing 34,012 properties. The annual operations revenue is $29 million.

Strategic Issues The population growth is a major factor in providing and augmenting appropriate facilities. The increase in drinking water and wastewater standards are also a significant factor in major upgrading of facilities. There is a need to ensure the operation and upgrading/augmentation is undertaken to meet the water supply demands for the next 30 years, and is achieved in an environmentally, financial and socially responsible manner, and in accordance with ESD principles. Due to the long-term potential demand exceeding water supply, there is a need to influence a moderation of consumer demands by using customer education programs and cost reflective pricing policies.

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The State Government, through its water reform process, has resulted in major legislative changes which impact on the operation of Shoalhaven Water. These changes range from water pricing to resource security. The NSW Department of Land and Water Conservation, under the Water Management Act, recently advised Council that Shoalhaven has received a water entitlement of 85 mega litres per year for the Kangaroo Valley water supply. Council is currently awaiting its water entitlement for the Shoalhaven River. DLAWC also advised Council that, for environmental purposes, extraction of water from the Shoalhaven River at Burrier is allowed so long as the river maintains a downstream flow of at least 90 mega litres per day. No additional water will be allocated in future years for industry growth.

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Principal Activity:

5 PROVIDING ESSENTIAL WATER & SEWERAGE SERVICES – SHOALHAVEN WATER

Objective: 5.1 Responsibly manage the Council's finances, resources and regulatory functions

Strategy: 5.1.1 Implement sound financial management strategies to meet Cityplan objectives.




Grp Dir


1. FINANCIAL PLAN

Maintain a 20-year financial plan to ensure rate impacts are stabilised and managed.

Report to Council regarding Projected Average Residential Bills by April 2004.

SW The 20 year financial plan has been revised to reflect the 2004/2005 budget

2. HEADWORKS CONTRIBUTION PLAN

Commence Section 64 Headworks Contributions Plan in accordance with Ministry of Energy and Utilities and IPART recommendations.

Complete Development Servicing Plans and report to Council on appropriate Section 64 Charges.

SW The project is 60% complete

3. RESOURCE REUSE

Continue to manage and explore the beneficial re-use of reclaimed water and biosolids.

Ensure effective operation of REMS and the Bomaderry tea tree plantation.

SW REMS is operating in accordance with expectation and approvals

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Grp Dir


Explore cost effective reclaimed water reuse at Sussex Inlet, Shoalhaven Heads, Ulladulla and Conjola Regional Scheme.

SW Approved by Council

4. MAXIMISE GRANT FUNDING OPPORTUNITIES

Investigate on subsidy/grant funding for water, wastewater and reclaimed water management.

Report to Council on grants/subsidies applications and approvals.

SW Advised by State Government that some projects funded under the Country Town Water Supply and Sewerage Program may be deferred by one year

5. ACCESS TO WATER / WASTE WATER

Equitable access to water and wastewater services at an affordable cost.


Pricing of services on a Citywide basis.

SW A move towards Best Practice Pricing introduced into the 2004/2005 proposed budget

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Principal Activity:



Strategy: 5.1.2 Develop a positive organisational culture focussed on using resources wisely, achieving quality customer service and seeking continuous improvement.




Grp Dir


1. CUSTOMER SERVICE

Meet published “Levels of Customer Service”.

Report quarterly on achievement and take appropriate action where gaps are identified.

SW Generally in accordance with the Levels of Customer Service, and action taken where gaps are identified

2. CUSTOMER SURVEY

Undertake a survey of customer satisfaction and desires.

Carry out, analyse results and report on the survey by end of September quarter.

SW Report will be combined as part of Council's community survey 2004

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Principal Activity:



Strategy: 5.1.3 Develop sound business plans for each of Council's commercial operations which offer value for money to customers and good returns for Council.




Grp Dir


1. STRATEGIC BUSINESS PLAN

Develop and action a yearly Strategic Business Plan for the management of the Water and Wastewater Schemes.

Plan completed by end of June quarter.

SW Reviewing the Strategic Business Plan for 2004/2005

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Principal Activity:


Objective: 5.2 Stimulate employment, economic competitiveness and promote a positive business environment.

Strategy: 5.2.1 Actively encourage sustainable employment generation and help strive for a stronger and more diversified economic base for the Shoalhaven.




Grp Dir


1. COMMERCIAL OPPORTUNITIES

Explore and trial commercial opportunities relating to water and wastewater, with particular emphasis on the encouragement of effluent re-use, and areas of non-core activities using Southern Water Services.

Report progress to Shoalhaven Water Operations and Strategic Review Committee.

SW By opportunity

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Principal Activity: 5 PROVIDING ESSENTIAL WATER & SEWERAGE SERVICES

– SHOALHAVEN WATER

Objective: 5.3 Promote and develop effective and equitable services, especially in the areas of health and safety to improve the quality of life for all residents.

Strategy: 5.3.1 Develop and provide programs and services to improve the health and amenity of the community.




Grp Dir


1. LONG TERM WATER SUPPLIES

Secure long-term water resource for Shoalhaven Water Supply Scheme.

Complete negotiation and agreement with Sydney Catchment Authority and Ministry of Energy and Utilities.

SW Negotiations continuing

2. DROUGHT ACTION PLAN

Review the drought action management plan and gain approval from Ministry of Energy and Utilities and the community.

Review by end of March quarter.

SW Review near completion

3. DEMAND MANAGEMENT STRATEGY

Implement Demand Management Strategy.

Reduce average residential yearly water consumption from 300 Kl/annum to 225 Kl/annum by the year 2004. Report on progress towards target.

SW Current residential (permanent)consumptions 237 kl/annum

Undertake and report on “Waterwise” activities.

SW Promotion at local shows and events

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Grp Dir


4. WATER TREATMENT

To treat raw water to meet NHMRC (National Health & Medical Research Council) drinking water standards for all major town areas.

Report on test results to Shoalhaven Water Operations and Strategic Review Committee.

SW Microbiological

99.1% E-coli

100% Total Coliforms

Chemical

99.8% Health

98.1% Aesthetic

*First failures of Coli-lert test method not counted

5. WATER PRESSURE

95% of all pressure and flow to consumers exceeds:

- pressure head of 15 metres

- minimum flow rate of 8 litres per minute.

Quarterly report.

SW Pressure head and flow rate complies

6. CONCEPT & DESIGN (Conjola Regional Sewerage Scheme)

Complete all pre-construction development for the Conjola Regional Sewerage Scheme.

Ready for tender by April 2004

SW Concept design finalised. Treatment Plant designs continuing

7. DEVELOPMENT PLAN (Sussex Inlet Area)

Undertake environmental assessment for the adopted Sussex Inlet Reclaimed Water Management Scheme.

Report to Council by December 2004

SW Awaiting funding

8. DEVELOPMENT PLAN (Currarong)

Finalise concept designs for Currarong Sewerage Scheme.

Complete design by end of June 2004.

SW Concept Development Plan 80% complete

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Grp Dir


9. DEVELOPMENT PLAN (Kangaroo Valley)

Undertake integrated water cycle management plan for the Kangaroo Valley Sewerage Scheme.

Complete I.W.C.M.P. and report to the Shoalhaven Water Operations and Strategic Review Committee.

SW Concept Development Plan 50% complete, community consultation commenced

10. WASTEWATER

To operate, maintain and improve performance of wastewater schemes in a cost effective manner.

Aim to achieve operating cost towards State median for similar authorities

Operating cost of $150/assessment

Target of less than 35 chokes/100km.

SW 1. $131/assessment (annualised)

2. Chokes/100km = 33 (annualised)

11. WATER

To operate/maintain and improve the performance of the water supply system in a cost-effective manner.

Achieve operating costs below State median for similar authorities

Target of less than $20/assessment for energy costs

Operating costs below $105/assessment.

SW 1. Energy costs *$16.11 per assessment (annualised).

2. Operating costs $79.61 per assessment (annualised)

Eestimated due to incomplete invoicing

12. REGISTER OF DIALYSIS PATIENTS

Ensure water is provided for kidney dialysis patients.


Maintain a register of kidney dialysis patients and their addresses.

SW Register is reviewed and maintained monthly

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Grp Dir


13. WATER WISE ADVICE

Provide advice to customers on ways to use water wisely to reduce household bills.


Access to brochures.

SW Brochures available

Conducting water audits.

SW Advice available as handouts and on website

Media promotions.

SW Advice available from brochures and media promotion

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Principal Activity:


Objective: 5.4 Establish and manage community assets (eg roads, drains, parks).

Strategy: 5.4.1 Assess the need and priority for the provision, replacement and maintenance of assets.




Grp Dir


2. PIPELINE / RESERVOIR NOWRA HILL, BEWONG

Construction of pipeline from Nowra Hill to Bewong and Bewong Reservoir.

Complete March 2004.

SW Reservoir 100% complete

3. MILTON / ULLADULLA SEWERAGE SCHEME

Construct new Sewage Treatment Plant and pump station at Ulladulla.

Complete construction of new sewage treatment plant and pump station, by March 2005.

SW Tender awarded

4. BERRY SEWERAGE SCHEME

Construction for the augmentation and upgrade of Berry sewerage scheme.

Complete construction for the augmentation and upgrade by September 2004.

SW Tenders under assessment

6. REMS (RECLAIMED WATER MANAGEMENT SYSTEM)

Complete monitoring program and consolidate operations. Commence concept development of Stage 1B.

Report progress to Shoalhaven Water Operations and Strategic Review Committee.

SW Consultant engaged to commence concept design

10. MAINTENANCE PROGRAMS

Achieve annual maintenance programs for water and wastewater schemes.

Report progress to the Shoalhaven Water Operations & Strategic Review Committee each quarter.

SW Water - Programmed maintenance 97% on schedule.

Wastewater - Programmed maintenance 75% on schedule.

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Principal Activity:

6. Operating Holiday Haven Tourist Parks

OUTLINE


Holiday Haven Tourist Parks is Council’s major commercial operation providing 12 tourist parks within Shoalhaven City. Like Shoalhaven Water, it is classified as a Category 1 Business, as required by the Local Government Act.

The aim of Holiday Haven is to provide a wide range of quality accommodation, caravan and camping services for its clients, whilst ensuring that Council’s tourist parks remain at the forefront of industry standards.

Strategic issues

Council is the largest tourist park operator in NSW. The business is well managed and produces facilities, related amenities and a sound revenue stream for Council. For Council to maintain and enhance this situation it needs to ensure that Holiday Haven: Continues to operate efficiently and effectively to maintain and enhance business performance Keeps abreast of and capitalises on emerging industry trends and opportunities Investigates and implements an improved range and quality of facilities and services Preserves and enhances the parks’ built and natural environment Produces a substantial profit for expenditure on Shoalhaven’s large Crown parks and reserves portfolio

Proposed Responses

The effective operation of this commercial enterprise will involve:

Appropriate reinvestment into capital assets on the parks to: a) sustain the current level of park quality b) enhance facilities on offer to patrons, particularly, in the areas of park layout and park facilities

generally, with emphasis on recreation c) ensure that the new quality on-site accommodation investment program generates a sound return on

investment. To adopt a pricing strategy which reflects market prices but provides an appropriate commercial return

to Council, while recognising Council’s community support obligations and maintaining the customer perception of value for money at all of the parks.

Continue effective contract management of Council’s tourist parks with emphasis on a reasonable return for the parties involved.

Intelligent and effective marketing of the operation, particularly in major market areas and particular market segments.

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Principal Activity:

6 OPERATING HOLIDAY HAVEN TOURIST PARKS

Objective: 6.1 SUCCESSFUL COMMERCIAL OPERATIONS - to successfully manage Council's commercial operations in an open and competitive manner.

Strategy: 6.1.1 Develop a sound business plan for Holiday Haven Tourist Parks which offers value for money to customers and good returns for Council.




Grp Dir


1. BUSINESS STRATEGY

Develop a separate business strategy covering the activities of the Holiday Haven Tourist Parks.

Refine / develop business strategies for implementation in the next financial year.

CO Business case developed and submitted for out year cabin placement program.

2. OPERATING TARGETS

Meet established targets for growth, profitability and rate of return.

Target growth in trading profit for Holiday Haven Tourist Parks at 6% per year.

CO Group income growth lagging behind growth target by approximately 0.5%.

Target 65% cash flow profit.

CO Cash Flow profit target achieved.

Target 17% return on new accommodation investments for Holiday Haven.

CO Return on cabin investment under review and business case being prepared to justify further investment.

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Grp Dir


3. SAFE ADVENTURE PLAYGROUNDS

Establish a range of dynamic, challenging, adventurous and safe playground areas in all Holiday Haven Tourist Parks.

Access & Equity Action Areas: B.2.

Proportion of allocated funds to be used for some equipment. Balance of funds under consideration from Caravan Levy Scheme Committee – to be decided and implemented by end of June quarter.

CO * This quarter will see another two sites completed with rubber softfall and shade facilities.

* Additionally Holiday Haven has developed and built a prototype mini golf course at Lake Tabourie Tourist Park which has proved a complete success. This model will be used in other locations in the forthcoming financial year.

4. SPECIAL ACCESS CABINS

Provide suitably equipped special access cabins at a number of popular sites within the Holiday Haven Group.


Review needs annually in the Cabin Strategy and list special access cabins with the relevant industry classification bodies.

CO * Tenders were called and Contracts have been let for the supply of special access cabins at Bendalong and Currarong Tourist Parks.

5. ACHIEVE QUALITY CUSTOMER SERVICE

Implement contract arrangements & training for management & staff to ensure delivery of high levels of customer service.

Monitor customer feedback & implement timely responses to client suggestions, comments & complaints.

CO * Consumer shows at Kembla Grange, Albury, Sydney, Penrith, Canberra and other places continue to assist with the gathering of consumer information, customer feedback and marketing statistics.

Documents

Management Plan 3rd Quarterly Operating Report