Management Skills

Sunday, 31 March 13

The Karpin ReportThe Karpin Report attributed great importance to management skills:

‘Improved management skills underpin workplace reform, internationally competitive enterprises and improved living standards for all Australians.’

However, the Task Force criticised the current level of management skills:

‘Australian management must improve significantly in the next decade if enterprises expect to even meet today’s world best practice standards. There are a few enterprises meeting these standards, and the best Australian managers are equal to the best in the world. However, the evidence of Task Force consultations and research clearly indicates that the majority of Australian managers do not have the education or skill levels of those of the major trading nations’

Sunday, 31 March 13

No matter what level or functional type of manager, there are common skills that all managers should have

CommunicationDecision making

Delegation

NegotiationTeamworkProblem

solving

Time management

Emotional Intelligence

Stress Management

Sunday, 31 March 13

Communication

Communication involves the ability to transfer information from a sender to a receiver, and to listen to feedback.

“Communication is fundamental to almost everything that occurs in an organisation.”

Sunday, 31 March 13

DelegationDelegation is the transfer of authority and responsibility from a manager to an employee to carry out specific activities.

“The manager delegating the task remains accountable for the outcome of the delegated work, but allows the employee or employees to make their own decisions.”

Sunday, 31 March 13

Negotiation

Negotiation skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.

Sunday, 31 March 13

Teamwork

The role of managers is changing from controller to facilitator. Without being able to impose their authority, managers have to achieve their aims by balancing the needs of the team with those of the business.

Sunday, 31 March 13

Time Management

The ability to priorities tasks so that work is completed efficiently and effectively

Sunday, 31 March 13

Stress Management

Stress management involves the ability to manage the levels of stress that develop in employees.

Sunday, 31 March 13

Emotional Intelligence (EQ)

Emotional intelligence is the skill of identifying, assessing and managing the emotions of self and others.

Sunday, 31 March 13

Decision Making

Decision making is the process of identifying the options available and then choosing a specific course ofaction.

Sunday, 31 March 13

Problem Solving

Problem solving is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.

Sunday, 31 March 13

Relationship between styles and skills

The style of management that is selected by a manager will often reflect their skill levels and competency in certain areas

Good decision makers Autocratic

High EQ Persuasive

Sunday, 31 March 13