MANAGEMENT/COMMAND SECTION TRAINING

Response Teams Workshop

Developed by:Developed by:Renee A. Domingo – Oakland Fire DepartmentRenee A. Domingo – Oakland Fire Department

andandJeannie Goobanoff, Loss Prevention DirectorJeannie Goobanoff, Loss Prevention Director

RESIGRESIG

Agenda

REVIEW: The role of the Emergency Operations Center (EOC)

REVIEW of SEMS and NIMS

REVIEW: The Incident Command System (ICS) structure that is used during Emergency Response

REVIEW: The Emergency Operations Plan and the Emergency Response Teams and how they fit into the ICS/SEMS/NIMS model

The Management/Command Section roles and responsibilities

What is the role of What is the role of an Emergency an Emergency

Operations Operations Center (EOC)? (EOC)?

What is the role of anEmergency Operations Center?

Centralized facility from which emergency response efforts can be coordinated and directed

Centralized facility for decision makers

Central information gathering and record keeping centerSource of CONFIRMED public information and media coordination

Emergency Operations Center Requirements

Must be SEMS/NIMS compliant

Provides Management, Operations, Logistics, Planning/Intelligence and Financial coordination for response and recovery efforts

Facility should be self sufficient and self contained for at least a 24 hour operation

What is S.E.M.S.?SEMS is the Standardized Emergency Management System developed by the State of CaliforniaSEMS is used:– To qualify to receive State reimbursement;– To improve coordination between response agencies;– To coordinate flow of information & resources;– To improve mobilization, use and tracking of resources.– The use of SEMS has been required since December of 1996!!!!

Emphasizes the use of ICS– Uses the functions of:

Management/CommandOperationsLogisticsPlanning/IntelligenceFinance/Administration

What is N.I.M.S.?

National Incident Management System– Uses an ALL-Hazards approach– Required to qualify for Federal

preparedness assistance (FEMA)– Emphasizes the use of ICS– Uses the same functions as SEMS

Management/CommandOperationsLogisticsPlanning/IntelligenceFinance/Administration

What is the structure of the Incident Command System

(ICS)?

Incident Command System (ICS)Organizational Structure

Incident Command System (ICS)Organizational Structure

MANAGEMENT/COMMAND

PLANNING/

INTELLIGENCEOPERATIONS LOGISTICS FINANCE/ADM

Incident Command System (ICS) Functions

MANAGEMENT - Overall emergency policy and coordination including public information, safety officer and liaison officer- COLOR: BLACK

THE LEADERS

OPERATIONS - *Tactical response teams

*TACTICAL is defined as….”Any skillful method to gain an end. Done or made for the purpose of trying to achieve an immediate or short-term aim.” COLOR: RED

THE DOERS

PLANNING/INTELLIGENCE - Information gathering and action plans. COLOR: BLUE

THE THINKERS

LOGISTICS - Support, supplies, equipment and personnel COLOR: YELLOW

*Logistics is defined as “The military science of procuring, maintaining and transporting of material and personnel.”

THE GETTERS

FINANCE/ADMIN - Monitoring costs and assisting with recovery COLOR: GREEN

THE PAYERS & TRACKERS

The ICS Functions

Student Release/ Staff Accounting

Crisis Intervention

Finance/Admin

EOC Director/Incident Commander

Operations

Situation

Status

First Aid

Light Search & Rescue

Maintenance/Fire/Site Security

Recordkeeping

-PIO-Safety-Liaison

Planning/Intelligence

Documentation

Food, Water and Supplies

Transportation

Assembly/Shelter

Communications

Logistics

Management/Command Section

Roles and Responsibilities

Student Release/ Staff Accounting

Crisis Intervention

Finance/Admin

EOC Director/Incident Commander

Operations

Situation

Status

First Aid

Light Search & Rescue

Maintenance/Fire/Site Security

Recordkeeping

-PIO-Safety-Liaison

Planning/Intelligence

Documentation

Food, Water and Supplies

Transportation

Assembly/Shelter

Communications

Logistics

Management/Command Section Responsibilities

THE MANAGEMENT/COMMAND SECTION IS RESPONSIBLE FOR:

Overall emergency policy and coordination including public information, safety officer and liaison officer

EOC Director/Incident Commander Responsibilities

• Assess the severity of the incident and determine need to activate EOC

• Decide which sections to activate

• Establish management objectives

• Track resource availability

• Develop and monitor the Incident Action Plan

• Ensure proper incident documentation

• Assign/release staff as needed

EOC Director/Incident Commander Responsibilities

FIRST ACTIONS INCLUDE:

The EOC Director shall:– Determine the need to activate the EOC– Determine which teams are to be activated– Sign in– Open Go-Kit and put on personal safety equipment – Read position description– Assess nature and scope of emergency/disaster– Determine level of threat to people and facilities– Activate Management Team members and Section

Chiefs as needed and brief them on the situation

EOC Director/Incident Commander Responsibilities

• FIRST ACTIONS INCLUDE (continued):

• Implement emergency/disaster plan appropriate to situation

• Develop Action Plan with Planning and Intelligence Chief

• Fill in the EOC Staffing form as positions are filled

• Make sure you have a back-up or alternate EOC Director/Incident Commander

• Have your GETS card available

EOC Director/Incident Commander Responsibilities

ONGOING ACTIONS INCLUDE:The EOC Director/Incident Commander shall:– Assume all the duties of all positions until staff is available or

assigned

– Document all incoming messages, actions taken, decisions and justifications, requests being filled on an Activity Log

– As the Management Section staff and Section Chiefs are assigned, have staff sign in, provide staff with a briefing, the current section objectives, and blank Activity Log sheets

– Supervise Management Section staff activities, schedule breaks and re-assign staff, as needed

EOC Director/Incident Commander Responsibilities

ONGOING ACTIONS INCLUDE (continued):

The EOC Director/Incident Commander shall:

– If additional staff are needed, notify Logistics

– Remember Shift Changes and establish a process for briefing the incoming Section Chiefs and staff

– Maintain contact with Planning/Intelligence Chief to monitor the status of the situation and make adjustments to the Incident Action Plan as necessary

EOC Director/Incident Commander Responsibilities

EOC DEACTIVATIONCLOSING DOWN ACTIONS INCLUDE:

The EOC Director/Incident Commander serving the final operational period, shall determine when to deactivate and shall:

– Direct the Section Chiefs to have Team Leaders close out and collect, file, and secure all logs, reports, and response related documentation and have submitted to the Recordkeeping Team

– Ensure that all team members sign out on the log and leave contact information

– Direct the Section Chiefs to have Team Leaders have all team members return of all equipment/supplies to the Logistics team

– Release the Section Chiefs when all actions are completed

– Sign out and leave contact information in case you need to be reached

Public Information Officer (PIO) Responsibilities

The Public Information Officer (PIO) is the only official spokesperson during emergency/disaster operations. The PIO’s “job” is to release information about the incident and response activities to the media.

Public Information Officer (PIO) Responsibilities

FIRST ACTIONS INCLUDE:The PIO shall:

– Sign in

– Put on Personal Safety equipment and Position Identifier

– Read Position Description

– Meet with the EOC Director/Incident Commander, Management staff and Section Chiefs

– Designate a media reception area (with EOC Director/Incident Commander approval)

– Review and understand Incident Objectives and Strategies

– In cooperation with EOC Director/Incident Commander, establish media briefing schedule

Public Information Officer (PIO) Responsibilities

ONGOING ACTIONS INCLUDE:The PIO shall:– Attend all briefings and maintain constant communication

with EOC Director/Incident Commander– Schedule regular press conferences, if appropriate– Confirm all information and prepare press releases– Get approval of EOC Director/Incident Commander for all

press releases/statements prior to release(*see Guidelines for Speaking to the Press in EOP)

– Remind staff and volunteers to refer all questions from parents and/or the media to the PIO

– Document all incoming messages, actions taken, decisions and justifications, requests being filled on an Activity Log

Public Information Officer (PIO) Responsibilities

ONGOING ACTIONS INCLUDE (continued):– Arrange for the translation of announcements and

response-related information (as needed)

– Monitor news broadcasts and correct any misinformation as soon as possible

– Make sure that the EOC Director/Incident Commander is aware of all media-related incidents

Public Information Officer (PIO) Responsibilities

EOC DEACTIVATION

CLOSING DOWN ACTIONS INCLUDE:When directed by the EOC Director/Incident Commander that the EOC is being deactivated, the PIO shall :

– Provide final report to the EOC Director/Incident Commander

– Release PIO staff and volunteers when directed by EOC Director/Incident Commander

– Direct the return of all equipment and reusable supplies to the Logistics Team

– Close logs. Direct all logs, reports, and response-related documentation be completed and submitted to the Recordkeeping Team

– Sign out and leave contact information in case you need to be reached

Safety Officer Responsibilities

The Safety Officer is responsible forensuring that all response activities areconducted safely.

Safety Officer Responsibilities

FIRST ACTIONS INCLUDE:The Safety Officer shall:– Sign in

– Put on Personal Safety equipment and Position Identifier

– Read Position Description

– Meet with EOC Director/Incident Commander, Management Staff and Section Chiefs

– Review and understand Section Objectives and Strategies

– Activate personnel and make appropriate assignments

– Locate and Set up work space

Safety Officer Responsibilities

ONGOING ACTIONS INCLUDE:The Safety Officer shall:

– Maintain incident records and track response activities

– Document all incoming messages, all actions taken, all decisions made (and the justification for them), and requests being filled on an Activity Log

– Monitor emergency response activities for safe practices

– Identify and mitigate, to the extent practicable, on-site hazards and unsafe situations

Safety Officer Responsibilities

ONGOING ACTIONS INCLUDE (continued):The Safety Officer shall:

– Stop or modify any unsafe activities/operations

– Ensure that school response teams are using appropriate safety equipment

– Anticipate situation/problems before they occur

– Consider probable situation changes (aftershocks, etc.) and how they will affect response activities

– Keep the EOC Director/Incident Commander apprised of and alert to any potential problems

Safety Officer Responsibilities

EOC DEACTIVATION

CLOSING DOWN ACTIONS INCLUDE:When directed by the EOC Director/Incident Commander that the EOC is being deactivated, shall :– Release Safety staff and volunteers when directed by EOC

Director/Incident Commander

– Direct the return of all equipment and reusable supplies to the Logistics Team

– Close logs. Direct all logs, reports, and response-related documentation be completed and submitted to the Recordkeeping Team

– Sign out and leave contact information in case you need to be reached

LIAISON OFFICER RESPONSIBILITIES

The Liaison Officer is the point of contact for outside Agency Representatives offering organizational assistance during an emergency response

The Liaison Officer coordinates the efforts of these outside agencies while on-site to ensure the proper flow of information

LIAISON OFFICER RESPONSIBILITIES

FIRST ACTIONS INCLUDE:The Liaison Officer shall:– Sign in

– Put on Personal Safety equipment and Position Identifier

– Read Position Description

– Meet with EOC Director/Incident Commander, Management Staff and Section Chiefs

– Review and understand Section Objectives and Strategies

– Activate personnel and make appropriate assignments

– Locate and Set up work space

LIAISON OFFICER RESPONSIBILITIES

ONGOING ACTIONS INCLUDE:The Liaison Officer shall:– Brief agency representatives on the status of the

situation, response priorities, and the incident action plan

– Document all incoming messages, all actions taken, all decisions made (and the justification for them), and requests being filled on an Activity Log

– Ensure the coordination of efforts by keeping the EOC Director/Incident Commander informed of agency action plans

– Provide periodic updates to agency representatives as necessary

LIAISON OFFICER RESPONSIBILITIES

CLOSING DOWN ACTIONS INCLUDE:When directed by the EOC Director/Incident Commander that the EOC is being Deactivated, the Liaison Officer shall :

– Release Liaison staff and volunteers when directed by the EOC Director/Incident Commander

– Direct the return of all equipment and reusable supplies to the Logistics Team

– Close logs. Direct all logs, reports, and response-related documentation be completed and submitted to the Recordkeeping Team

– Sign out and leave contact information in case you need to be reached

Group Activity-10 minutes

SCENARIO:– It is 1:00 p.m. on a Tuesday. The Emergency

Alert System has just broadcast a warning over the radio that high winds and heavy rains are predicted that afternoon. Persistent storms have soaked the county for the previous three days. Residents are being warned to seek shelter and to be prepared for wind gusts over 60 mph. Highway 101 is expected to be closed due to flooding in many locations.

Group Activity-10 minutes

1) Based on the limited information provided in the scenario, what might happen at this point?

1) Who would need to make a decision as to what actions, if any, should be taken?

3) Based upon your Section’s responsibilities,

What might your Section Objectives be during an Emergency Response?

4) LIST ONE TO TWO OBJECTIVES

Management/Command SectionObjectives (examples)

To make the decision to evacuate the school or to shelter in place

To make the decision as to whether or not it is necessary to activate the EOC

To decide which sections and teams need to be activated

To direct the necessary actions to mitigate injuries and/or damage

To develop clear, accurate information for release to parents and the media (if needed).

THANK YOU!