Job Profile

Role: Deputy Manager (Nursing) Somerset Lodge

Reports to: Registered Home Manager

Reports: Registered Nurse Team Leaders and support staff

Hours: Full time (37.5 hrs p.w)

Budgetary accountability: TBCBudgetary influence: TBC

Job PurposeAs Deputy Manager, to manage and be accountable for the clinical and care operations within the home, in support of the Home Manager. To provide leadership, expertise and model best practice in dementia/mental health care, in line with local and national policy and to develop the service in conjunction with the Home Manager.

Accountabilities1. To work as part of the management team to ensure regulatory standards are fully

met and to motivate and empower staff to achieve continuous improvement in the delivery of a person-centred dementia/mental health service.

2. To work as part of the management team in ensuring that the home meets all Care Quality Commission standards, applying your exceptional communication skills at all times to make the home a pleasant, safe and welcoming place to live, work and visit.

3. To manage and lead the registered nurse team to ensure a caring environment through high standards of professional practice, focussing on service users’ needs at all times. This will include leading a number of shifts as the nurse in charge.

4. To be accountable with the Home Manager for Clinical Governance measures within the home and to lead the clinical aspects of the service.

5. To work with the management team to develop dementia policies and knowledge for the home and for Milestones Trust.

6. To have and maintain current specialist knowledge and expertise dementia/mental health, acting as a positive role model and expert clinician.

7. To provide specialist nursing expertise in the development of care and care plans, ensuring personalisation is demonstrably at the heart of all clinical and care staff activities.

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8. To manage the timely and efficient assessment of potential service users and support the business of the home to ensure the home is at full resident capacity, to include, as required, the negotiation of fees for individual service users and contribute to the planning of care package needs.

9. To manage, in conjunction with the Home Manager, through appropriate delegation all service users’ care within the home, ensuring that levels of care and support meet individuals’ needs at all times.

10. To demonstrate and maintain expert and best practice in assessment, planning, implementation and evaluation of care, referring to other professionals as necessary.

11. To manage the specialist learning of the registered nurses to improve their understanding and knowledge of dementia/mental health and clinical skills and fulfil their NMC requirements.

12. To manage and guide the learning of all staff in the home to further their understanding and knowledge of dementia/mental health.

13. To ensure that staff are working at all times to the requirements of the recognised outcomes from the Care Quality Commission.

14. To manage in conjunction with the Home Manager the clinical resources deployed in delivering care and support.

15. To manage in conjunction with the Home Manager the medication systems to ensure safety and legal requirements are met, including ordering, purchasing, budget control and auditing.

16. To be a primary point of liaison with external professionals, families and friends to support the needs of service users and ensure information is provided in a timely and appropriate manner.

17. To work on a flexible basis to ensure the smooth running of the home in conjunction with the Home manager and Nurse team, to provide a responsive and cohesive service to service users and staff including evenings and weekends as appropriate.

Othera. The role will involve moving and handling of residents and using appropriate equipment

b. Working a variety of hours to provide the service required, having relevant training to the role commensurate with the service e.g. Dementia pathway, Positive Behavioural Support, People moving and handling skills.

c. To participate in the home’s on-call rota

Key results area/measures for the roleThe following areas are measured by a variety of methods such as feedback from Managers,use of service, delivery of personal objectives by the individual via the performance

management system and results from Operations KPIs.

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1. The smooth, safe and caring day-to-day running of shifts is achieved by effective delegation to the registered nurse team leaders and teams.

2. The registered nurse team leaders recognise and are encouraged to address their responsibilities in leading a team and managing those working in that team.

3. The home is staffed as needed for effective and efficient service provision and staff are managed appropriately, professionally and effectively at all times.

4. All prospective service users, and their carers or those who commission for them, have their reasonable needs met and are treated in a person-centred way at all times.

5. The experience of being resident at the home is positive, safe and healthy and supports continued engagement with the local community.

6. All people are dealt with in a welcoming and professional manner for positive and effective working relationships so that the customer experience is consistently good.

7. The home is recognised as a specialist dementia/mental health nursing home of choice, delivering exceptional specialised service and care, providing a life-affirming experience with care and kindness at its heart.

8. The home is at full capacity with service users receiving treatment and care packages which are appropriate to their needs and financially viable.

9. Clinical resources are used effectively and efficiently, within budget.

10. The medications systems are safe and secure and meet legal requirements.

11. The morale and wellbeing of your team and colleagues is promoted and actively supported. A healthy, supportive and pro-active attitude is fostered and modelled to internal and external customers at all times.

12. The teams are well-led, understand what is required of them in their specific roles; their performance and development is regularly monitored through various means and service delivery is optimised through skilled and professional management.

Person specification

Essential Desirable/ IdealQualifications Registered General Nurse or Registered Mental Health or

Learning Disabilities Nurse with extensive post-registration experience, including the application of the Mental Capacity Act, Deprivation of Liberty and Safeguarding.

Educated to at least GCSE Level A-C or equivalent in Maths and English or ability to pass numeracy and literacy assessments.

Relevant degree

Specialist qualification in eldercare and/ or dementia

Skills Effective time management and work prioritisation skills and the ability to work well with competing demands on

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time.

Excellent communication skills with the ability to provide effective communication, motivation and support to staff.

Mentoring /coaching skills and the ability to provide a positive and professional role model to other staff.

Good IT skills and familiar with packages such as Microsoft Word, Outlook and Excel.

Pro-active and creative thinking skills

Ability to develop an effective and efficient staff teamExperience Proven experience of senior management in a complex

organisation, including skills in negotiation.

Proven experience of effective and prudent budget management.

Proven experience of working with assessment and care planning and senior-level supervision of this work.

Proven experience and sound current knowledge of dementia/mental health care.

Proven experience of taking responsibility for managing Health and Safety in a health/ care setting

Proven experience of taking responsibility for managing clinical resources and clinical governance in a health/care setting

Sound knowledge of leading others in the use of medication including antipsychotics.

Proven experience of the ability to work on own initiative as leader of and part of a team and be self-motivated

Senior experience of working in a dementia- or eldercare-support setting.

Other Willingness to be flexible, adaptable and positively responsive to change.

Effective time management and work prioritisation and the ability to work well under pressure.

Provides a positive responsive service to internal and external customers supported by sound communication skills.

Commitment to delivering a high quality service and to

Full Driving Licence and access to transport for work.

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support the aims of the Trust

Commitment to provide effective role-modelling, motivation and support to staff, including the recognition of training needs and development of learning packages.Addresses performance issues around all aspects of care in a timely and effective way.

Implements policies and procedures including health and safety in an effective way

Actively promotes diversity and equal opportunities

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