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MANAGERIAL SKILLS
Why Learn Management Skills?
• Understanding concepts is not enough.
• Need to be able to act appropriately
• Must be able to do what is required to get others to behave as required.
Managerial Skills
Professional Attributes Setting goals (Prioritize & Posterioritize) Self assessment (Contribution, Productivity) Team building (Participation,Interpersonal) Managing time and stress Problem solving and decision-making Creativity Communication & listening (Multi culture) Emotional Intelligence
Old Manager
• Thinks of self as manager or boss
• Follows chain of command
• Works within a set organizational structure
New Manager
Thinks of self as sponsor, team leader, or internal consultant
Deals with anyone necessary to get job done
Changes organizational structure in response to market change
OLD MANAGER
vs
NEW MANAGER
CONTD………
Old Manager Makes most
decisions alone
Hoards information
Tries to master one major discipline
Demands long hours
New Manager Invites others to join in decision
making
Shares information
Tries to master broad array of disciplines
Demands results
Types Of Skills required
SKILL LEARNING MODEL
• Self-assessment• Learn Skill Concepts• Check Concept Learning: Quiz• Identify Skill Behaviors: Checklist• Modeling Skill in a Demonstration Exercise• Practice the Skill in Group Exercises• Assess Skill Competency: Summary Checklist• Questions to Assist Application of the Skill• Exercises to Reinforce Skill Application• Action Planning for Continued Skill Development
Challenges for Managers ina Global Environment
• Rise of Global Organizations.• Building a Competitive Advantage• Maintaining Ethical and Socially Responsible
Standards• Managing a Diverse Workforce• Utilizing Information Technology and E-commerce
Building Blocks of Competitive Advantage