AN EXCELLENT MANAGERIAL SKILLAN EXCELLENT MANAGERIAL SKILL : …………… : ……………

“SAFETY INTEGRATED JOB PLANNING“SAFETY INTEGRATED JOB PLANNING””

Which makes A Successful Manager Which makes A Successful Manager

08/16/13 HSE / RPL / UMALLAHSE / RPL / UMALLA

THE FRONT LINE MANAGER

SENIOR MANAGEMENTSENIOR MANAGEMENT

WORKMENWORKMEN

FRONT LINE FRONT LINE MANAGERMANAGER

HSE/RPL/UMALLA 2

Good Good Planner/Leader Planner/Leader

Poor Poor Planner/Leader Planner/Leader

• DEALING WITH PEOPLE

• DEVELOPING ABILITIES

• BUILDING TEAMS

• ACHIEVING RESULTS

HSE/RPL/UMALLA 3

FROM TO

• ‘ Doing’ the job An uncertain ‘managerial’ role• Using ‘technical’ skills Placing emphasis on people• Using well developed skills Having to learn new ones• Being delegated tasks Having to delegate to others• Controlling the output Being evaluated on others’ output• Having knowledge Managing others - often with

more knowledge

HSE/RPL/UMALLA 4

THE FOCUS CHANGES

PLAN CONTROLCONTROL

DOING

SENIOR SENIOR MANAGEMENTMANAGEMENT

OPERATOR

HSE/RPL/UMALLA 5

HSE/RPL/UMALLA 6

LEADERLEADER ADMINISTRATORADMINISTRATOR

COORDINATORCOORDINATOR

SPECIALISTSPECIALIST

TRAINERTRAINER COMMUNICATORCOMMUNICATOR

PROBLEM PROBLEM SOLVER SOLVER

MOTIVATORMOTIVATOR

HSE/RPL/UMALLAHSE/RPL/UMALLA 77

MY MY MANAGERMANAGER

Grant Loan or Grant Loan or RefuseRefuse

Make me feel Make me feel fine or miserablefine or miserable

Accept orAccept or

Reject meReject me

Develop orDevelop or

Finish meFinish me

Make me Make me Richer or Richer or PoorerPoorer

Grant Leave orGrant Leave or

Refuse itRefuse it

Reward orReward or

PunishPunish

RecommendRecommendPromotion Promotion or Demotionor Demotion

HSE/RPL/UMALLAHSE/RPL/UMALLA 88

Subordinates Superiors Associates Work

HSE/RPL/UMALLA 9

EXERCISES SELF – DISCIPLINE IN TERMS OF :

• Attendance & Punctuality

• Availability at Work Place

• Not absenting without information

• Using PPEs himself

• Keeps his own workplace clean

HSE/RPL/UMALLA 10

ADMINISTRATOR

• Grants/Refuses Leave of his people

• Grants/Refuses OT

• Initiates Disciplinary Action

• Ensures data logging by people

• Ensures availability of people at workplace

• Ensures use of PPEs by his people

• Ensures housekeeping in his area

• Maintains records

HSE/RPL/UMALLA 11

HSE/RPL/UMALLA 12

HSE/RPL/UMALLA 13

• Identifies Skills / Competency needs

for the job

• Identifies Training Needs for his

people

• Organises training

• Guides, Coaches

HSE/RPL/UMALLA 14

HSE/RPL/UMALLA 15

• Encourages achievements

• Gives positive strokes

• Builds enthusiasm

• Involves people

• Extends help

• Recognizes good contributions

• Shares successes and blames both

HSE/RPL/UMALLA 16

•Addresses day-to-day problems:Addresses day-to-day problems:

- Technical- Technical

- Human- Human

- External - External

HSE/RPL/UMALLA 17

Some People Are Reactive – They Do Not Plan. They Are Content With Meeting The Situation When It Comes

As A Manager We Need To Make An Attempt To Control The Future. We Need To Be Pro-active.

We Need To Think Ahead & Consider :

• How You Want Things To Turn Out

• How Would They Turn Out If You Do Not Take Any Action

• What You Need To Do To Make The Future As You Would

Want It To Turn OutHSE/RPL/UMALLA 18

HSE/RPL/UMALLA 19

MAKING THE BEST USE OF RESOURCES

TECHNOLOGY

EQUIPMENT

MONEY

RAW MATERIALS

PEOPLE

PROCESSES

HOW DO WE ORGANISE :

HSE/RPL/UMALLA 20

PEOPLE DON’T ALWAYS SEE EYE TO EYE

Conflict Is A Normal By-product Of People Trying To Work Together. Since Some People Differ With Each Other, Conflicts Arise.

AS MANAGERS IT IS GOOD IF WE ARE ABLE TO :

• Limit The No. Of Conflicts

• Resolve Within An Acceptable Time Period

• Look For The Root Cause

• Prevent It From Doing Irreparable Harm

• Use The Conflict As A New LearningHSE/RPL/UMALLA 21

HSE/RPL/UMALLA 22

SHARING THE TASKS : Do “I” need to do this ?

XHanding out tasks, telling people precisely how to carry them out and give them NO freedom to use their initiative

Entrust somebody down the line with the authority to make decisions about the task. You may specify the desired results but leave it to him to decide the path

Abdicating responsibility

You are still responsible for the task delegated

DELEGATION :

• Increases involvement

• Creates enthusiasm

• Increases output

• Saves your time

• Gives you scope to move higher

• Increases your effectiveness

HSE/RPL/UMALLA 23

• MOTIVATING –

”Getting your people to work willingly and productively to achieve results desired”

• COPING WITH STRESS – Work Pressures

• Communicationg

• Decision Making

• Controlling

• Directing….

HSE/RPL/UMALLA 24

• CONSISTENCY IN DEALINGS, APPROACH

• DEMONSTRATE FAIRNESS

• EXHIBIT LEADERSHIP QUALITIES

• ASTUTE OBSERVATION

• EXUDE CONFIDENCE IN HIMSELF, TEAM

• CLARITY IN COMMUNICATION

• SET EXAMPLE

• AUTHENTIC & DIRECT

• SELF-RESPECT

• LEARN FROM FAILURE HSE/RPL/UMALLA 25

HSE / RPL / UMALLAHSE / RPL / UMALLA 26

HSE/RPL/UMALLA 27