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Managing Lab Resources, real time

Agilent Remote AdvisorOne simple tool with unlimited possibility

Alison ChenSSD MPMAgilent Innovation DayJun-Jul 2009

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What kind of management report is required of you?

How does your Asset Management or Lab Capacity plan look like?1) What is the impact of analysis stopping or failing system

suitability tests? How to prevent it?

2) How much rework is caused by avoidable, non-repair related errors? What is your most common instrument errors?

3) How much time do analysts spend trying to resolve instrument problems?

4) How do you currently track instrument inventories, instrumentavailability and throughput capacity?

5) Are you maximizing the benefit of each instrument to your lab?

Instrument downtime

1120

25%

50%

Hours

Track instrument Capacity and utilization

840

Hours

Assetinventory And maintenance

0

Days

Rework Sample run

50%Workflow optimization time

Thank about what if you can save

Time spent on PM

Customer Case study 1:Challenge:• Large biotech need to reduce workflow time and the number of characterization

experiments with existing adding headcount & instruments

With RA: • Eliminated manual gathering of instrument availability, utilization, and capacity

from logbooks and data system logs• Remote Advisor – Report provided real-time reports on availability, utilization,

and errors to identify overall equipment effectiveness and to establish key performance indicators

• Utilized Remote Advisor – Alert and maintenance reports to ensure optimal availability and throughput

Results: • Reduce workflow from 18 months to 12 months and from 125 experiments to 65. • Eliminated the need for a full-time resource dedicated to gathering availability and

utilization data• Increased instrument availability

Customer Case study 2:

Challenge:• Successfully meet STAT analysis requests while maintaining normal

schedules and commitments without increasing costs or waste

With RA: • Remote Advisor – Report provides capacity planning insight to know

sample throughput pace• Remote Advisor – Alert ensures highest analysis throughput by freeing

analysts from monitoring an analysis with real-time alerts • Remote Advisor – Assist has increased instrument availability by

increasing one time repair success rate.

Results:• STAT sample on-time completions increased to more than 95%• Sample rework because of instrument failure has been virtually eliminated• Reagent use has gone down because of less rework• Schedule commitments are now met 90% of the time

Agilent Remote Advisor Customer EndorsementPublished in Life Science Leader –2009 March Issue

Sandoz is one of the largest producers of generic pharmaceuticals in the U.S. Sandoz Inc. manufactures more than 1,000 molecules worldwide and is a member of the Novartis Group of Companies.

Quotes from article:From Bryan Hunt, manager of laboratory operations at Sandoz Inc.

“Remote Advisor provided a foundation for more effectively scheduling our equipment. . . On a daily basis it gives me a real-time look at how the laboratory is running, which is much

better than the manual collection of retrospective data system we previously used.”

One year model adoption, the outcome is“50% less instrument downtime, 25% less time spent on maintenance, 26% reduction in

unscheduled downtime.”

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Remote Advisor Remote Advisor ASSISTASSIST

(Push for Help)(Push for Help)

Remote Advisor Remote Advisor REPORTREPORT

Remote Advisor Remote Advisor ALERTALERT

Lab Lab ThroughputThroughput

Lab Lab AccuracyAccuracy

Lab Lab NotebooksNotebooks

Lab Lab ManagementManagement

Agilent Remote Advisorcan help you achieve all your laboratory goals

Remote Advisor Remote Advisor ASSISTASSIST

(Real Time Collaboration)(Real Time Collaboration)

Remote Advisor AssistMinimize Resolution to Instrument Problems

Expert Help from AgilentRemote Advisor Assist provides a simple, easy connection to Agilent experts

Improve the efficiency of your problem resolution

Benefits Features

Bypass call center queues with just the click of a mouse

Simple request form- Doesn’t require email- Doesn’t require internet

Less time spent identifying and troubleshooting problems

Automatic upload of instrument vitals

Agilent experts see exactly what you are seeing

Highly secure remote desktop sharing

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Push for Help

LCLCLC

LCLCLC

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Agilent Support

GATEWAYGATEWAY

GATEWAY GATEWAY CONTROLLERCONTROLLER

CUSTOMER SITECUSTOMER SITEAGILENT SITEAGILENT SITE

Pump pressure wanders. Unstable flow.

Remote Advisor AlertConsistent, Predictable Performance with Minimal Waste

Stay informed of your instrument’s operational status and maintenance needs with real-time email and SMS text alerts

Help ensure commitments are met and rework and waste is minimized.

Less overtime and no more surprises

Benefits Features

Real-time alert when an instrument needs attention

Configurable alerts-Reported on 5 min intervals-Track system shutdowns, missing vials, and maintenance indicators

Minimizes unexpected downtime and rework

Email and SMS alerts sent to configurable destination

Frees up analysts and empowers equipment managers

Easily configured and deleted wherever there is internet access

Remote Advisor Report : Availability and UtilizationCapacity Planning and Management

Availability Colorado ‐ Bldg 5Report Date 5-Aug-2008 6:05:57 PM

Data from Mar-08 To Jul-08

   Mar‐08 Apr‐08  May‐08 Jun‐08 Business Days   21 22 22 21Hours per Business Day 24 24 24 24Number of Instruments 24 24 24 24Hours Used 8,442 9,871 10,734 10,029Hours OOS  550 252 419 1,042Total Instrument Hours Available  12,096 12,672 12,672 12,096Availability (OOS / Total Hours)(%)   95.45% 98.01% 96.70% 91.39%

Utilization (Hours Used / Hours Available) 73.11% 79.48% 87.60% 90.72%

Looks across instruments within specific operating days and hours to capture how effectively the instruments are utilized.

Benefits Features

Predictable performance•Understand throughput and instrument downtime impact

Hours of Operation calendars

Baselines capacity•For scheduling, production pace, and capacity planning

Availability and Utilization•Tracks hours instruments used and hours instruments out of service

Improved lifecycle management

• Tracking impact of maintenance & reliability on capacity

Daily Use•Average utilization each day of a business week

Remote Advisor Report : Error HistoryImproved Lifecycle Management

Benefits Features

Increased instrument throughput•Better control instrument related defects

Groups errors according to module type

Improved lifecycle management

• Optimize maintenance

Identifies to five errors for each module

Looking at specific module errors help identify problems with:SOPs : Are they being followed or are modifications

requiredTraining : Are the failures due to training deficienciesMaintenance : Fine tune the maintenance intervals based

on how the instrument is being used

Remote Advisor OverviewVersion 2008.2

Feb 15, 2008Page 14Page 14

Your lab at your finger tips!

“Our uptime is approaching 100%, thanks to Remote Advisor.

Who would have thought that would be possible?”

RA comes with Agilent Advantage Plans

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Remote Advisor Supported Platforms

LC and LCMS Systems- 1100, 1200, 1290 (Q409) LC- 1946, 1956, and 6100 LCMS- 64XX LCMS QQQ, QTOF(Q409)

GC and GCMS Systems- 6890 and 7890 GC- 5973 and 5975 GCMS- GC QQQ (Q409)

Available today with your Agilent Service Agreement

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Optimizes utilization and maximizes uptime

Secure connection

Lightweight software, no impact on instrument performance

ConclusionA positive impact on your productivity

Where to look for more information

1) Agilent website:http://www.chem.agilent.comSelect “Services” -> “Services and Support Plans” -> “Instrument Monitoring”

2) Local Sales office or Customer Contact Center

3) Indicate in the Feedback form

Any questions?

Thank you for your attention!