MANISH PANDEYHouse No – 20, Doctor’s colony kankarbagh, Patna -20

Contact No: 91 9990569756; Email:manishthankfull2u@gmail.com

FOOD & BEVERAGE HOSPITALITY RESTAURANT MANAGEMENT PROFESSIONALOffering 05.6 years of experience across the Hotel industry

Profi le;

A self-motivated and highly efficient hotel management professional, possessing hospitality experience of more than 5.6 years, with various hotel chains.

Strong background in F&B operations, food and beverage management and public relations. Demonstrated capabilities in evolving innovative sales and promotional strategies, training and

development, and team management Dynamic and go-getter with total commitment to business objectives. Dedicated & resourceful Hospitality Industry Professional with AMERICAN HOTEL & LODGING

ASSOCIATION (AH&LA 3 YRS) in Hospitality and Hotel Administration offering extended experience in Restaurant Operation, Customer Service/Operations, Guest Relationship Management & F & B Management.

Currently working with THE BRISTOL HOTEL GURGAON As a Sr. team leader. Worked with ITC FORTUNE PARK DJ AVENUE, HOTEL GHITORNI AS A Food & Beverage CAPTAIN. Worked with PEPPERMINT As a Team Leader, Food & Beverage Service. Worked with RAMADA HOTEL AHMEDABAD As a trainee captain. Worked with SHIV VILAS JAIPUR As a steward. Completed six month industrial training with the PRIDE HOTEL AHMEDABAD. Adhere to international standard service procedures, with strong background in Restaurant operations, food

& beverage management, public relations, business development, infrastructure & training, to general administration and customer relations.

Demonstrated professional excellence in the areas of F & B beverage service (bar, room service/butler service, fine dining, banquets), Food Production; expertise in handling guest history for personalized service to regular & high profile guests.

An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty;

adept at working in high pressure environments with strict deadlines and multiple deliverables Effective team leader, trainer, and a motivator with fine-tuned analytical, coordination and culinary skills.

Superior verbal and written communication.

Core Competencies ;Hospitality Management Restaurant Management Food & Beverage Management Food Outlet Operation Kitchen Supervision Inventory Control Customer Relationship Management Guest Relation Team Leadership

Career Highlights ; Rewarded with Employee of The Month Award for 2 times during 2012-2014 .

Experience Details

The Bristol Hotel, Gurgaon 14 th may 2015 Til l dateSR. TEAM LEADER

ITC FORTUNE PARK DJ AVENUE 22th December 2013 to 10 th may 2015 Service Leader, Food & Beverage ServiceOperations Handled: All Day Dining Restaurant

PEPPERMINT HOTEL SECTOR -14 GURGAON 1 st July 2012 to 10th December 2013Service Leader, Food & Beverage Service

Operations Handled: All Day Dining Restaurant, Room Service, Banquets

HOTEL RAMADA AHMEDABAD 1 st december2011 to 1st may 2012Trainee captain; speciality restaurant

SHIV VILAS JAIPUR 1 st january2010 to 1 st august 2011Steward; Coffee shop

COMPLETED SIX MONTH INDUSTRIAL TRAINING WITH THE PRIDE HOTEL 25 th june2009 to 25th nov.2009AHMEDABAD

Key Deliverables ;

Manage Food & Beverages operations of the entire hotel set up with final accountability to achieve service delivery norms and profitability objectives.

Play key role in recipe / menu development based on guest trends / preferences & seasonal considerations. Recruit, trained, and deploy qualified manpower to man various job slots in the department. Manage Inventory of Liquor to ensure continued availability of stocks. Constant endeavour in building and maintaining customer relations by raising the service satisfaction levels Utilize problem solving abilities to minimize customer complaints; also offering surprise & delight packages to

customers time to time. Plan and execute standard authentic service sequence to embellish service as per benchmarks. Strategically formulate & implement strategic plans to enhance service quality standards & implemented strict

measures in customer care procedures to optimize guest satisfaction & retention thereby enhancing sales and profitability.

Lead efforts across handling and managing the performance of the team to ensure smooth working and meeting of targets; also conducting F&B briefings on daily basis.

Play key role in ensuring adherence of quality, safety and sanitation standards in the organization in accordance with guidelines; ensuring that entire staff complies with procedures and policies.

Ensure the proper execution of various promotions and an on-going local marketing plan for restaurant. Contribute significantly in functions like Menu Planning, Inventory Management, Staff Management, Food

Costing, Ordering, Stores, etc. Rationalize processes to minimize direct & indirect costs & execute control measures to optimize running cost.

Academic Credentials

American hotel & lodging association ( ah &la 3 years ) ; A-IHM Agra. 2010

Bachelor of arts ; Ranchi University RANCHI Jharkhand 2006

Intermediate; J IEC BOARD Ranchi 2002Matriculation; BSEB, Patna 2000

Trainings & Workshops Attended Attended successfully a training workshop based on supervisory Development Programme. Completed a training module on Food safety management system .

Personal Details ;

Date of Birth: 30th MARCH , 1986Father’s name ; Lalan pandeyFather’s occupation ; govt. employeeLanguage Proficiency: Hindi & English, French ( learning)Reference: Available on request