MMAANNIISSHH MMIISSHHRRAA Mobile: - +91 8800190152 | Email: mmishra6@gmail.com

A seasoned professional with more then 9.5 years of experience in Business Analysis / Change Management / Consultancy in BFSI segment with Domain knowledge spanning across Regulatory Compliance, Banking and Insurance.

PPRROOFFIILLEE • Currently working with RBS India Change Division on Regulatory & Compliance project

FATCA. • Various stages of SDLC covered including Requirements gathering, Business Analysis, System

Analysis, process modeling, reengineering and Documentation • Quick learner, extremely goal-oriented, innovative and adapts easily to new situations with

exceptional competency in handling tasks both individually as well as within a team. • Confident and resourceful with excellent communication skills and ability to accomplish given

task within stringent timelines.

PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE SSRR.. BBUUSSIINNEESSSS AANNAALLYYSSTT –– IIBB CCHHAANNGGEE.. RBS, GURGAON (Aug 2013 – PRESENT) • Working as Work Stream lead for RBS India Bank for FATCA Compliance which involves Change

Management and Business Analysis. • Single accountable party for defining, planning, orchestrating, and delivering a given strategic

initiative • Responsible for end to end delivery and implementation of FATCA CDD for EMEA Region & Pre

Existing client remediation and reporting work stream for RBS India Bank. • Rigorously manage scope to ensure commitments are achieved within agreed on time, cost, and

quality parameters (work with the business to priorities functionality to deliver business benefit) • Develop communication plans and interfaces to execute on responsibilities. Status reporting to

senior management and other stakeholders publish periodic project status reports. • Working closely with Business, Operations, Tax Operations/ AML/ Legal & Compliance and on

boarding teams for FATCA implementation. • Responsible for end to end Change Delivery activities for the FATCA program. • Interacting with various Group and work stream leads and understanding there business model

and highlighting cross work stream and divisional dependencies and aligning the overall program delivery.

• Understand and Create FATCA related policy and procedures for NCTO process. • Provided support for staff training and client communication requirements. • Interacted with KPMG tax advisory team on various regulation issues and reviewed industry wide

documents for understanding the approach. • Project planning and Project Risk / Issues, Control and Mitigation. • Created “In House” documents for capturing client information for FATCA. BBUUSSIINNEESSSS AANNAALLYYSSTT HSBC Global Technologies Pune (March 2008 – August 2013) Client: - HSBC Bank – Global Private Banking (UK) • Worked on multiple projects FATCA / Basel II / CAF and Enhance review for UK region mainly for

regulatory and compliance related projects. • Documenting requirements for FATCA and Enhance review process for Individual customer and

remediation process for Entity customers for HSBC UK PBGB. • Working closely with Teams of G CRM system, FATCA service utility, CDU and Business. • Working on finalizing the extracts format, frequency of generation, Data to be included and

mapping it with GLOBAL CRM system and Case Management Tool. • Working on updating the documents on FATCA requirements for Private Banking HSBC UK and

done a GAP analysis on the viability of the implementation.

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• Documenting Business and Technical CR’s and working closely with the Testing and Implementation team for Basel II system implementation.

Client: - HSBC Bank – Global Finance. • Worked on the Clear choice / Solution Proposal of SARACEN (Statutory & Regulatory

Consolidation Engine) upgrade for HSBC Bank. • Interacting with Leads of Technology, Hardware, Architect, Testing and Vendor Team for

gathering information for the available solution options and making recommendation to the Business.

• Conducting Technical workshop on Solution decision. • Preparing SOW, Solution Proposal and Estimates Reconciliation. Client: - HSBC Bank – Global Insurance.

• Worked on the development of One HSBC Insurance account opening project (IPOS). • Involved in for the development of Front End and Central Processing System. • Understanding the Global level requirement and coordinating with regional SME’s. • Building the Functionality to support 14 products (Life Protection / Life Investment and Package

products), with regional level customization (Brazil / UK / NA / ME). • Working with Customer Experience team in Wire frame design and sign off. • Attending and giving walk through session, reviewing Solution proposal documents and providing

sign off. • Updating BRD and Preparing Use case and doing peer review of the use case. • Working closely with Business Analyst team in UK, North America, Canada and Brazil and

Development team of Pune / Hyderabad and Canada. • Aiding the Development Team and Testing Team with domain related training and query

resolution Client: - HSBC North America Insurance • Involved in Life 400 and Direct System GAP Analysis for North America from April 2010 to August

2010. • Done the GAP analysis between current Insurance platform and Life 400. • Done System Level analysis and end to end activity undertaken currently for Life Insurance

processing in North America. • Analysis for Data Migration from current system to new system. • Preparing Process and Product wise questionnaire for easy evaluation between systems. Client: - Canara HSBC OBC Life Insurance Company Limited.

• Worked at client location from March 2008 to March 2010. • Hold the role of SPOC for MIS and Correspondence (Pre and Post Policy Issuance). • Worked for CEO & COO Dashboards. • Done System & MIS level Analysis on Fine Tuning reports / Database level Load / Department wise

segregation / Business opportunity project and providing data to SMT. • Undertake requirement Gathering, Review and Sign Off of MIS reports, Member Upload Template

& Correspondence Template and Welcome package. • Charged with preparation of Functional Specification on RBPM Module; Involved in GAP Analysis

and Implementation of Work Around; Preparation of Implementation and Solution Architecture; Preparation of Test Strategy and Test Cases.

• Responsible for coordinating with various departments for User Trainings and Walk Through. • Low Level Involvement in Project & Resource Planning. • Spearhead coordination with Vendors for various Technical and System related Information. • Successfully Launched SHG & MRTA products in Group Insurance.(Group Asia). • Preparation of Accounting Extract and Mapping with People Soft. • Preparation, Generation & Testing of Welcome kit/ policy document BBUUSSIINNEESSSS AANNAALLYYSSTT

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CSC India (December 2006 – March 2008) Clients Interacted: - ICICI Prudential Life Insurance Co and Reliance Life Insurance Co. Role and Responsibility • Analyzing Business Requirement, Preparing Approach & Business Specification Document,

Preparing Test Case & FTS, System Testing. • Doing Product Enhancement in the System and provide support in UAT & Product Setup UUNNIITT MMAANNGGEERR ICICI Prudential Life Insurance Company Ltd. (January 2006 – December 2006) Role and Responsibility • Recruitment , Training & Motivating of the Insurance Life Advisors for the company Direct sales of the products Maintain the MIS and handling Insurance application and necessary documentation Revenue generation with the existing clients & Renewal of the policies and retaining clients Empowering channel with continuous training and development Making presentations to various companies and selected groups Developing full potential of the team so that each one of them achieves his respective target

AARRTTIIFFAACCTTSS PPRREEPPAARREEDD:: 1. Clear Choice. 2. Solutions Proposal. 3. Terms of Reference 4. Scope Document 5.Impact Analysis Document 6.Gap analysis document. 7. Business Operating Model & Target Operating Model. 8. Activity Diagrams. 9. Wire frames. 10. Data Dictionaries. 11. Use Cases. 12. Traceability Matrix. 13. Functional Specifications 14. Test Cases. 15. Position Paper. 16. Requirement Catalogue 17.Spotlight Paper.18. Business Process change Risk assessment (BPCRA) document 19. End user Training Deck.

PPRROOFFEESSSSIIOONNAALL AACCHHIIEEVVEEMMEENNTT Awarded Appreciation certificate in RBS. Awarded as Best Team Award 2 Times in HSBC. Project got the award of “Best Project in HSBC GLT” in Annual reward ceremony. Awarded for the “Customer Delight” award 2 times in the entire Business Unit. Awarded for “Wall of Fame” in 2009 in the Business Unit. Implementation of Group System within a Time frame of 2 months. Received more than 10 appreciation mails from Clients. Achieved Zero issues in Production support activity for Reporting and MIS system for 3

months. 2 times Batch Caption and Won Super 7 CD challenge 2 times. Active member of CSR, Cultural and Energy Marshall Committee.

EEDDUUCCAATTIIOONN

Cleared BA Competency Assessment from B +ve UK. AML/KYC Compliance Officer certification from Vskills Delhi. Cleared Module 1 (Risk Management & Insurance Planning) of CFP. LOMA Level 1 Certified. Cleared 1 paper of Fellowship from Insurance Institute of India in November 09. Cleared NCFM Certification of Beginners Module. PG Diploma in Insurance Management from Amity School of Insurance and Actuarial

Sciences, Noida – 2005. M.B.A. Foreign Trade (Distance Learning) - Indian Institute of Commerce and Trade, Luck

now – 2003 - 2005. Passed B.COM. From Kanpur University - 2003 Passed Intermediate from I.S.C. Board - 2000 Passed HIGH SCHOOL from I.C.S.E. Board – 1998

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SSKKIILLLLSS • Have wide knowledge in Front end system and Reengineering. • Have good written and oral English skill. • Have vast experience in Project Management, Business Analysis, Business Modeling and Client

Relationship Management.

SSOOFFTTWWAARREE SSKKIILLLLSS && EEXXPPOOSSUURREE • Microsoft Office tools namely Visio, Excel, PowerPoint and Word. • Life Asia / Group Asia / Ingenium / Cognos reporting.

IINNDDUUSSTTRRIIAALL TTRRAAIINNIINNGG Undergone 1 month practical training with I-SQUARE (BRANCH of IFFCO-TOKIO) Nature of work undertaken: • MARKETING – Direct as well as Corporate. • OPERATIONS - Issuing of Policy document and cover note, operating software and data

management. • CUSTOMER SERVICE – Acquiring and maintaining relationship with customer

PPEERRSSOONNAALL DDEETTAAIILLSS Date of Birth: 10thFebruary, 1982 Present Address: flat No 72, IES Apartments, Plot any 9, Sector 4, Dwarka, New Delhi 110075.

MANISH MISHRA

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