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Medallia © Copyright 2018.
1
Manitoba Hell’s Angels Target Business by Posting 1-Star Reviews
Medallia © Copyright 2018. 2
Medallia © Copyright 2018.
Customer vs. Brand
5
10
15
20
% of Enterprise Value
-10 y
Brand
-5 y Most recent
Medallia © Copyright 2018.
Customer vs. Brand
5
10
15
20
% of Enterprise Value
-10 y
Brand
Customer Relationships
-5 y Most recent
Medallia © Copyright 2018. 5
is the most important battlegroundCustomer Experience
Medallia © Copyright 2018. 6
Medallia © Copyright 2018. 7
Hospitality
Automotive
FinancialInsurance
Telco
Technology
Retail Industrial
Business Services
Government
Medallia © Copyright 2018.
6 of top 10 global hotel companies
6 of top 10 global automakers 5 of top 10 U.S. retailers
6 of top 10 U.S. banks4 of top 10 global insurers
4 of top 6 U.S. telcos
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6B experiences per year
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1B+ comments last quarter
6B experiences per year
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1B+ comments last quarter
6B experiences per year
5.2M user accounts
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40% growth year-over-year
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87% new customer growth
Medallia © Copyright 2018.
Partner Ecosystem
2x increase YOY
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$35.6M in customer experience impact
Medallia © Copyright 2018. 16
Medallia © Copyright 2018.
Total Shareholder Return
0%
2009
300%
200%
100%
400%
500%
S&P
You
2018
2.3xS&P
Medallia © Copyright 2018. 18
Experience Champions
Medallia © Copyright 2018.
Win Through Customer Experience
ENGAGE every customer
ACTIVATE every employee
ENGAGE every customer
Activate OPTIMIZE every experience
ACTIVATE every employee
ENGAGE every customer
EmployeeWeb MobileAccount
RelationshipEventsSocial Contact CenterProducts & ServicesLocations
MEDALLIA EXPERIENCE CLOUD
Marketing Cloud Services CloudSales Cloud Operational Systems Business IntelligenceCollaboration
Artificial Intelligence
Medallia © Copyright 2018.
Security and Privacy
Medallia © Copyright 2018.
Mike Ottosson Chief Technology Officer
Medallia © Copyright 2018. 29
Experience Cloud Security and Privacy
Enterprise Grade Platform and Application
SSO
Multi-channel
Authentication Compliance
Data Privacy
Cloud Platform Security
Self-service Admin
Encryption on Wire
Data Authorization
Medallia © Copyright 2018.
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