March 2016 Version 4.2 (Based on Release: 3.1) - Piceasoft · March 2016 Version 4.2 (Based on Release: 3.1) Installation & Program setup P a g e ... This manual is designed for ease

PiceaSwitch User Manual

March 2016

Version 4.2 (Based on Release: 3.1)

Installation & Program setup P a g e | 2

© 2013–2016 Piceasoft Ltd CONFIDENTIAL

Table of contents 1 About Piceasoft ............................................................................................................................. 4

2 How to use this Manual ................................................................................................................ 5

3 PiceaSwitch highlights .................................................................................................................. 6

3.1 Selecting content types ............................................................................................................. 7

3.2 Backup and Restore ................................................................................................................... 7

3.3 Delete .......................................................................................................................................... 7

4 PiceaSwitch installation ................................................................................................................ 9

5 PiceaSwitch activation .................................................................................................................. 9

6 Driver installation ........................................................................................................................ 10

7 PiceaSwitch language ................................................................................................................. 11

8 PiceaSwitch updates ................................................................................................................... 11

9 Device settings ............................................................................................................................ 12

10 Summary: Device settings before switching.......................................................................... 14

11 Device setting notifications .................................................................................................... 17

12 Device content ........................................................................................................................ 19

13 Unsupported device content.................................................................................................. 19

14 Changing the switch direction ................................................................................................ 20

15 Selecting content items .......................................................................................................... 20

16 Memory card ........................................................................................................................... 21

17 Target memory ........................................................................................................................ 21

18 Android applications ............................................................................................................... 22

19 SIM card contacts .................................................................................................................... 22

20 Transfer time estimate ........................................................................................................... 22

21 Start copying content ............................................................................................................. 23

22 Progress of transfers ............................................................................................................... 23

23 Cancelling the transfer ............................................................................................................ 24

24 Transfer report ........................................................................................................................ 24

25 After switching ........................................................................................................................ 25

26 License check........................................................................................................................... 25

27 Sending feedback .................................................................................................................... 25

28 Troubleshooting ...................................................................................................................... 26



29 Support for feature phones .................................................................................................... 27

30 Further information ................................................................................................................ 28

31 APPENDICES ............................................................................................................................ 29



1 About Piceasoft

Piceasoft is a Finnish company specializing in mobile to PC connectivity solutions. Our team of

innovative technicians is developing solutions that simplify your mobile life.

We offer our software application to private as well as business customers.

Our product portfolio includes four main product lines.

PiceaSwitch is a software tool that enables easy and fast transfer of all personal content between

any two mobile devices – even from different platforms. PiceaSwitch includes support for secure

backup to USB memory stick or cloud. It does not need any additional hardware or maintenance.

PiceaSwitch Online Reporting provides our customers with real-time analysis of switch data, such as

tool usage in shop level, detailed phone information and switching trends.

New We are proud to present a new member of the Piceasoft product

family – PiceaSwitch Online, an online solution designed for home

use. Give it a try at www.phoneswitcher.com.

http://www.phoneswitcher.com/



2 How to use this Manual

This manual is divided into four sections enabling quick finding of the desired information:

This manual is designed for ease of reading especially from computer screens. We have used sans

serif fonts and also made font size a bit larger.

Colour coding will help you navigate between the four sections, so you won’t need to jump to Table

of contents in case you get lost.

We have used device operating systems icons to help you find the right OS with ease.

Additionally we have included some useful Tips to facilitate easy and problem-free content

transfer between connected devices.

Navigation within the document is really simple. On each page there is a navigation box with four

links leading to the beginning of the main sections.

…….. Installation & Program setup (I&PS)

…….. Device setup & Connectivity (DS&C)

…….. Content switch (CS)

…….. Support (SUPP)

Installation & Program setup

Device setup & Connectivity

Content switch Support

PiceaSwitch

I&PS DS&C

SUPP CS



3 PiceaSwitch highlights

PiceaSwitch is a software tool in PiceaService product for transferring content between devices and

creating backups. It supports several device models/operating systems like Android, Apple,

BlackBerry, Nokia, and Windows Phone. PiceaServices includes optional features like Content

installation, Reporting, Diagnostics, and Erase which can be added by contacting our Sales

department ([email protected]).

mailto:[email protected]



3.1 Selecting content types

The following content types are supported: contacts,

calendar, messages, bookmarks, music, photos, videos,

documents, and applications. All available content is

selected for transfer by default, but user can manually

select/deselect specific content types by clicking the content

type icons.

3.2 Backup and Restore

Software allows creating backups of all content types. This is a very handy feature when sending a

device for repair. The content can be saved to a USB memory stick and later restored using

PiceaSwitch.

3.3 Delete

With PiceaSwitch you can quickly delete contents from devices. Delete function is available for

target device. If you want to delete content from the source device, please click Swap devices. By

pressing the Delete-button user can manually select the content to be kept or deleted. By default

none of the content is selected to prevent unwanted contents removal.



.

Installation & Program setup



4 PiceaSwitch installation

To install PiceaSwitch follow the customer-specific URL to PiceaSwitch installer received in the e-

mail.

First select an Installation language (it can be changed later from Tools menu)

Default installation folder is C:\ProgramData\Piceasoft\PiceaSwitch (Windows7, 8, and 10).

Installation of PiceaSwitch typically takes less than one minute.

5 PiceaSwitch activation

Customers will be given an activation key.

Requirements!

Installation requires administrator rights

The PC must be connected to internet during installation

Tips

The size of the installation file is approx. 40 MB.

The required disk space is approx. 130 MB.

The installer can be remotely started on all PCs in stores (a configuration tool

available by request

Installer installs a service which provides silent driver installation



After filling-in the Activation key and the Store identifier data, PiceaSwitch can be activated.

6 Driver installation

Drivers will be checked after PiceaSwitch installation is completed.

User can manually select if he wants to install missing drivers (recommended).

Installation of all drivers takes about 10 minutes. Duration depends on network speed. Drivers can

be checked and installed also manually from Menu: Tools > Manage drivers.

Drivers for Android devices are generated automatically (as soon as a new Android device is added

to device portfolio, a driver is generated, and PiceaSwitch will notify user that update is available).

Tip

It is important to write a descriptive Store identifier for customer specific

reporting and statistics purposes: Name of the shop, address, and the city.



7 PiceaSwitch language

Language can be changed from Menu: Tools > Settings…

After changing the language, PiceaSwitch needs to be restarted.

8 PiceaSwitch updates

Users are notified about software updates via automatic notifications.

Updates are installed with one click.

The release notes can be found in ’What’s new?’ link on the notification, and also from the Menu:

Help > About > Release notes.

The update takes less than one minute to install. PiceaSwitch will be restarted.

TIP: A faster way to install an update is via Menu: Help > About.

Device setup & connectivity P a g e | 12


9 Device settings

Before connecting to computer device needs to be turned into the correct mode. There will be

instructions shown on computer screen. Click the Show me how link to get detailed instructions.

For example, in case of Android devices, USB debugging mode must be enabled in the phone

settings.

Device setup & Connectivity I&PS DS&C

SUPP CS



IMPORTANT: Remember to open screen lock on phone and allow USB debugging.

Platform specific settings are described in Chapter 10.

Instructions for Android devices can be found following the link below:

https://spds.piceasoft.com/PDS/Support/debugmode/debugmode.php

Selected screenshots from the instructions:

https://spds.piceasoft.com/PDS/Support/debugmode/debugmode.php



10 Summary: Device settings before switching

Nokia Symbian and S40 devices

Before starting to switch, please set the right mode on Nokia Symbian and S40 devices: Use

Nokia Suite1 mode. In device open Settings > Connectivity > USB > Nokia Suite. For certain Nokia

models (Nokia 208, 301, 515) Modem mode needs to be turned on.

iPhone

iPhone as a source device:

Connect iPhone to PC with a USB cable. Turn passcode off. Press ‘Close’ to

close the pop-up window.

iPhone 5S or earlier: answer Trust on iPhone UI to the question ‘Do you trust

this computer?’

iPhone as a target device:

Before connecting a new iPhone to PiceaSwitch:

1. Insert SIM card and enter PIN code

2. Activate your iPhone

3. Choose ’Set Up as New iPhone’

4. Skip following step: ’Sign in with an Apple ID’

5. Skip following step: ’Set passcode’

6. Don’t enable iCloud sync before content transfer (Find my iPhone will

be also disabled)

Connect iPhone to PC with a USB cable. Remember to turn Passcode and Find my iPhone off.

Press ‘Close’ to close the pop-up window.

1 In some devices Nokia Suite is also called Ovi Suite or PC Suite

Tips

Music and Documents transfer to iPhone is not supported.

In this case Music and Documents can be copied from source device to a USB memory

stick and then transferred to iPhone at home with iTunes.

See the Content support slide for more information



BlackBerry

Connect the phone with USB cable and choose ’USB drive’ setting on the phone display

USB memory stick backup

All content types (except Applications2) can be included in a security copy to a USB

Memory stick. Backup can be restored to any device.

Windows Phone

Windows Phone (WP) as a source device:

Connect a WP to PC with a USB cable. Cable connection allows transfer of the following content

types: Music, Photos, Videos, and Documents.

Contacts can be transferred via Bluetooth by connecting the WP to PC from Add connection

button or Tools > Bluetooth devices.

Click link Show me how to see detailed instructions.

2 Applications can only be transferred between two Android devices



Windows Phone (WP) as a target device:

Connect a WP to PC with a USB cable. Cable connection allows transfer of

the following content types: Music, Photos, Videos, and Documents.

To enable Contacts and Calendar transfer to WP

devices customer needs to ‘Sign in to Windows

Live account’ from the link displayed below the

device icon. After successful sign in, Contacts and

Calendar will be enabled. Contacts and Calendar

entries will be transferred to Windows Live

account.

On WP customer has to synchronize the device

with Windows Live account from device Settings >

email+accounts.

When device is disconnected customer will be automatically signed out from the Windows Live

account.

If the customer does not have Windows Live account, it can created from the ’Sign up now’ link.

Android devices

Before device is connected to PC the right mode needs to be set in Android devices: Developer

options and subsequently USB debugging mode need to be activated.



After the USB cable is plugged into device the USB connection type needs to be set on device.

a) Turn on Developer options and USB debugging mode:

Android 4.2 and higher: Keep tapping Build number located in Settings > About phone > Software

information > Build number until a pop-up note ‘You are now a developer!’ is displayed. This turns

on the Developer options mode. To turn on USB debugging go to Settings > More > Developer

options > USB debugging. Swipe it to turn on.

Android 3.x-4.1: Go to Settings > Developer options > USB debugging and swipe it on.

Android 2.x: Go to Settings > Application settings > Development > USB debugging and swipe it

on.

b) Connect the device

c) Set USB connection type:

Android 4.x and higher: Set the Media Sync (MTP) mode on: Swipe down from the top of the

display to open Notification Panel, select USB connected and tap Media device (MTP).

Android 2.x-3.x: Set the USB mass storage mode on: Swipe down from the top of the display to open

Notification Panel. Tap USB Connected and select Connect Storage to PC.

d) Accept all requests on device UI

11 Device setting notifications

PiceaSwitch Connection assistant notifies the user to set right settings in devices to enable more

content if the settings are incorrect.



If the right mode is not set, contacts, calendar entries, messages, and bookmarks are not shown.

Support P a g e | 19


12 Device content

After connection is established the supported device

content will be shown with blue icons. The number of

items [❶] in devices for each content type is shown in

the top corner of the icon. Size of the content is

displayed next to the icon [❷]

13 Unsupported device content

The icon for content type which is not supported is not visible or is marked with a -symbol.

The icons for the content type are grey if there is no content to be

transferred (0 items). The icons for the content type are also grey if

the target device doesn’t support that content type

Different types of icons:

❶ - Content is supported, but not selected

❷ - Content is not supported (or non-existent)

❸ - Content is supported and selected for switch

See the Content support slide for more information.

Content switch

Tips

Music and Document transfer to iPhone is not supported.

In this case music and documents can be copied from source device to a USB memory stick

and then transferred into iPhone at home using iTunes. See also Chapter 30.



14 Changing the switch direction

The switch will be done always from left to right.

The source device is on the left and the target device is on the right side. User can swap the

devices by double-clicking one of the device icons or the Swap devices-icon [ ] at the bottom

of the UI.

15 Selecting content items

User can select the content to be transferred item by item from ’Select content’ button [ ].

By default all content items will be transferred.



16 Memory card

The content of a memory card in the source device will be copied by default.

17 Target memory

Tips

In case customer wants to transfer memory card from old

to new device, we recommend unchecking the SD card

box.

In this case memory card content will not be copied and

the memory card can be removed and placed into the

target device to reduce transfer time.



By default data is copied on the largest of the memories (Memory card or Phone memory) and in

case it gets full, the process continues on the other one.

If the content to be transferred exceeds the capacity, the warning under target device is shown,

indicating that memory is full (red bar).

18 Android applications

Android applications can be transferred only between Android 4.x or newer devices.

User can manually select which applications will be transferred from Select content view.

19 SIM card contacts

Android devices and Windows Phone: PiceaSwitch copies contacts from SIM card to target phone memory when contacts are selected.

Nokia S40, Symbian and iPhone: SIM card contacts must be first copied/imported from source phone SIM card to source phone memory. This should be done in case when the old SIM card (with contacts) will not be placed into the new phone.

20 Transfer time estimate

The estimated copy time are shown under the content type icons.



21 Start copying content

Content transfer is initiated by pressing the Start copying button [ ].

22 Progress of transfers

During the transfer two progress

indicators are displayed:

❶Progress circle indicating that transfer is active.

❷Progress bar showing the transfer progress.



23 Cancelling the transfer

Transferring of the rest of the content can be cancelled with the Cancel button

[ ].

No content is deleted if Cancel-button is pressed.

24 Transfer report

Transfer report is shown after transfer is completed. PDF report can be seen by pressing View

report button. That can be printed and signed.

Report can be:

❶Exported to PDF file and saved to PC

❷Exported to device

❸Printed



25 After switching

No content is left in the PC.

Remember to disable USB

debugging mode on

Android device if not used.

Press Close- button to

return to main view.

26 License check

You can check the license from Menu: Help > About; click link License information in the pop-up

window.

License Expiration date will be also shown.

27 Sending feedback

We at Piceasoft appreciate your feedback!

You can send feedback and improvement

ideas directly from Menu: Help > Send

feedback…



28 Troubleshooting

If devices are not visible in PiceaSwitch or the content is not detected as expected, try the

following steps:

Enable the right modes (USB debugging, Media Transfer mode...) first and then reconnect the

cables

Check if the device is visible in Windows Explorer. If not, reconnect it and try again.

Restart PiceaSwitch

Turn off passcode/screen lock on device

Connect the cable to another USB port (USB 2.0 instead of USB 3.0)

Restart connected device(s)

Install possible missing drivers from Menu: Tools > Manage drivers…

If device does not have a USB port, or Contacts are not available using the USB connection, it

is possible to read them over the Bluetooth connection

If the previous steps didn’t help, check also the following issues:

Check that internet connection is working

Check that none of the following software is running:

o Nokia PC Suite,

o Nokia Suite (Uncheck ’Start automatically at start up’ in Settings), or

o Samsung Kies

o iTunes

Check that the power is switched on in both connected devices

Some devices have no internal no memory, so a memory card should be inserted (e.g. some

Android 2.x devices)

Some devices don’t support USB 3.0, so those devices should be connected to a USB 2.0

port in case they are not detected

Try connecting the device to a USB 2.0 port instead of a USB 3.0 port

Also check if an update for the USB 3.0 driver is available for the PC

If calendar icon is not visible in the target Android device, open the Calendar on the device.

If that does not solve the issue, create a Google account and try again.

MMS (multimedia) messages can be written currently to Android devices. When copying

transferring MMS messages to other platforms a failure with code ‘unsupported content’ is

displayed.

Support



Avoid using USB hubs

To speed up Bluetooth connection handling, device pairing should be removed from PC

after usage

29 Support for feature phones

PiceaSwitch has support also for feature phones.

Support for following device platforms is restricted:

Proprietary platforms from Samsung, Sony-Ericsson, Siemens etc., (e.g. Bada phones).

Content should be transferred using Bluetooth connection, for example Sony-Ericsson

K501i:

To use Bluetooth connection:

Activate Bluetooth on your device.

Initiate Bluetooth connection from PC and pair the device to PC.

Search for devices from Menu: Tools > Bluetooth devices…



Select the device from the list by clicking Pair button

Bluetooth connection is finalized by accepting the request on PiceaSwitch UI as well as on

device.

30 Further information

Company and Product information

http://www.piceasoft.com/

http://www.piceaswitch.com/

PiceaSwitch videos

Tutorial video (release 2.0) :

http://www.youtube.com/watch?v=qy0f-am9xV8 To be updated

Marketing video: https://www.youtube.com/watch?v=5bbiUyZ_jp4

Feedback: From Menu: Help > Send feedback… or by email to [email protected]

FAQ: see menu Help > FAQ. The direct link is

https://pos2.piceasoft.com/onlineservices/public/index.php/support/faq?lang=en

PiceaSwitch Quick Start Guide:

http://www.piceasoft.com/uploads/images/PiceaSwitch_Quick_Start_Guide.pdf

PiceaSwitch instructions:

http://www.piceasoft.com/uploads/images/PiceaSwitch_Instructions.pdf

I&PS DS&C

SUPP CS

http://www.piceasoft.com/

http://www.piceaswitch.com/

http://www.youtube.com/watch?v=qy0f-am9xV8

https://www.youtube.com/watch?v=5bbiUyZ_jp4

mailto:[email protected]

https://pos2.piceasoft.com/onlineservices/public/index.php/support/faq?lang=en

http://www.piceasoft.com/uploads/images/PiceaSwitch_Quick_Start_Guide.pdf

http://www.piceasoft.com/uploads/images/PiceaSwitch_Instructions.pdf



31 APPENDICES

APPENDIX 1.Content support table

P a g e | 30

Copyright 2015 Piceasoft Ltd. CONFIDENTIAL