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courier service
Beyond the Sky, Beneath the Earth, We discover the World where only we can Serve
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Vision of the Company
Our vision is to become the recognized Industry Leader by
the customers in the courier service business in which we
compete.
Mission of the Company
To be an integrated service provider and offer customized
service solutions and achieve growth through our businesspartners and associates.
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Product
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PRODUCTPORTFOLIO
AS PER DOCUMENTS AS PER WEIGHTS MONTHLY CONTRACT
Next Day
Speed Delivery
Sunday Special
Jet Express
Up To 100 gms
Up To 250 gms
Up To 500 gms
Add. 500 gms
One WayContract
Two WayContract
UniversalContract
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RESTRICTED ITEMS:
DGR- Dangerous Goods Regulations.
Commodities which posses potentially hazardous characteristics.
Explosives
Gaseous
Flammable liquids
Flammable solids
Chemicals
Toxics
Radioactive
Corrosives
Miscellaneous (eg: magnets as they are dangerous to aeroplanes.)
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BANNED ITEMS
Money, Cash and Cash equivalent instruments andNegotiable Instruments. Gold,Silver and diamonds.
Alcoholic Beverages/ Liquid Items.
Pornographic Materials.
Drugs or Narcotics.
Electronic Items with cell, wires, timers, mother boards etc.
Antiques
Perishable Items/Meat/Fish/Poultry/Live
Animals/Plants/Fruits. Bulk Pharmaceutical Products.
Human Corpses or body parts.
Pre stamped envelops.
Original Passports.
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price
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As per document As per weight On contract basis
Prices
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PLACE
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STRUCTURE
CORPORATE OFFICE
REGIONAL OFFICE
DISTRICT HEADQUARTERS
BRANCH OFFICES
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LOCAL DISTRIBUTION CHANNEL
XYZ company wishes to send a courier from Sangli to
Sindhudurg. The distribution channel followed by velocity
courier would be :
BRANCH OFFICE SANGLI DISTRICT
HEADQUARTERS
SINDHDURG DISTRICTHEADQUARTERS
CUSTOMER
BRANCH OFFICECUSTOMER
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REGIONAL DISTRIBUTION CHANNEL
XYZ CO. wishes to dispatch a courier from Thane to Solapur.
The distribution pattern will be as follows:
CUSTOMER BRANCH OFFICETHANE DISTRICT
HEADQUARTERS
MUMBAI REGIONAL
OFFICE
PUNE REGIONAL
OFFICE
SOLAPUR
DISTRICTHEAD QUARTERS
BRANCH OFFICE CUSTOMER
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Franchising
Four franchisees would be appointed in order to cover the entire state
Any final decision with regards to the area covered under any particularwould be made by the company so as to prevent any overlapping betweentwo franchisees.
Any organization to become a franchisee they shall have to fulfill thefollowing requirements
Enough finance as well as office space to carry out the activitie smoothly.
Experince in doing logistical work
ability to hire or train people who can make up the skilled workforce
They will be provided adequate knowledge regarding the software
55-45 profit sharing basis.
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Promotion
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Advertisements Print advertisement in local newspapers like
Maharashtra times, Lokmat and loksatta.
Direct marketing Telemarketing
Creating awareness in the corporate office
Hoardings at different places like Inside the train compartments
At railway station
At bus stops
Behind the buses
On highways
On delivery vans
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PROCESS
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FROM CUSTOMER
Customer
Collection of documents/parcels from all
customers at Branch Offices
Transportation to District headquarters
Collected at Regional Office
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TO CUSTOMER
Collection of documents/parcels from Regional office
Sorting at Regional office
Transportation to District Headquarters
Sorting at District Headquarters as per Branch offices
Transportation to Branch offices
Collection at Branch Offices
Delivery to customers
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Stage 1
Greet customer Ask the requirement
At help desk Explain the customer
Make the billReceive the paymentThank the customer
Openingtimes
Meet sales
representative
Trainingand
update styles
Prepare
cash flowBank savings
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TRACK US
VELOCITY Couriers will have a tracking system which will be
available on the website www.velocitycourier.com
This system will help the customer to keep a track of the progress of
their couriers through this software.
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PEOPLE
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HIGHER LEVEL Board of Directors
Managing Directors (MBA or MMS)
Chief Executive Officer ( MBA or MMS )Chief Financial Officer ( MBA in Finance )
Chief Financial Officer ( MBA with specialization in Logistics )
MIDDLE LEVEL HR Manager ( MBA or MMS in HR )
Finance Manager ( MBA or MMS )
Logistics Manager (MBA or MMS in Logistics)
Marketing Manager (MBA in Marketing)
Public Relations Manager (MBA in Public Relations)
Regional Managers
LOWER LEVEL HR department staff (5 employees)Finance department staff ( 5 employees )
Logistics department staff (6 employees )
Marketing Department staff (6 employees )
PR department staff ( 20 employees in addition to complaint
handling software )Clerical staff ( 2 employees )
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REGIONAL OFFICE STRUCTURE
HIGHER LEVEL Regional Manager (He will act as a Chief ExecutiveOfficer )
Qualification : MBA with specialization in Logistics
MIDDLE LEVEL 3 Managers (For distribution in various regions)
LOWER LEVEL Clerical staff i.e. peon , clerk , etc (6 employees)
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BRANCH OFFICE STRUCTURE
HIGHER LEVEL Manager (MBA )
MIDDLE LEVEL Logistics Manager (GRADUATE with experience inLogistics)
Assistant Manager
LOWER LEVEL Clerical staff Qualification : HSC pass (10 employees)
Distribution staff (20 employees)
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TRAINING
Training to the lower level employees.
Training is also required to be given on the software used by the delivery
boy for the proof of receiving the documents and on all the modern
equipments that is been used in the organization.
Training will be given by the middle level employees specially Assistant
Manager will give training regarding communication and soft skills .
Training will be given on the job or after the working hours in the branchoffice itself.
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Front office
Line of visibility
Back office
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Wall painting theme RED AND WHITE.
Notice board containing recent articles about the couriers.
Intercom facility at the office.
Pigeon hole for storage.
Brand name printed on delivery van,bags,mugs,stationery.
Brand name printed on notice board.
Attractive and comfortable furniture.
Uniforms for the staff members.
Display of hoardings near the office.
Well maintained office with a proper waiting area. Pamphlets provided at different counters.
Proper packaging facilities.
Website: www.velocitycourier.com
Help line no. 4334
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Future plans
Introducing more customize service products
Will try to convert customer trust into customer loyalty through our qualityservices
Planning to offer customize discounts and concession systems
Planning to cover maximum of the market share in India
Planning to start operating in other cities as well as interior parts of India afterone year
Planning to tie up with the Logistics Company which has strong foot hold inother countries to expand the services internationally within coming five years
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Courier service