MARLENE A. FIELDS Bartelso, IL 62218

618.541.6274 mmfields80@wisperhome.com

BUSINESS DEVELOPMENT REPRESENTATIVE AND MEDICAL SALES Experienced healthcare professional with the drive necessary to enhance productivity and increase sales. Passionate customer advocate who works with other departments to ensure a uniform standard of excellence. Collaborate with local community leaders, healthcare professionals, and healthcare institutions to enhance corporate profile in the area and generate additional business.

Areas of Expertise

! Prospecting & Cold-Calling ! Relationship Building ! Budget Development ! Quality Assurance

! Staff Development ! Customer Service ! Strategic Planning ! Central Reach & Cassamba

! Process Optimization ! Event Planning ! Microsoft Office ! Salesforce

Professional Experience

ST. LOUIS ARC, ST. LOUIS, MO 2013 – Present DIRECTOR OF THERAPY SERVICES ! Mentor and staff a team of fifteen therapists. ! Perform patient intake and provide excellent customer service with the establishment and maintenance

of quality assurance programs to ensure consistent feedback. ! Participate in all facets of ongoing business, including budget development, strategic planning, and

contract negotiation. ! Co-developed new work flow process to streamline the process of patient intake and assignment.

AMEDISYS HOME HEALTH, BELLEVILLE, IL 2012 – 2013 STAFF OCCUPATIONAL THERAPIST ! Provided in-home care to patients using a battery of standardized tests. ! Cooperated with senior advocacy groups and other medical professionals to ensure a high level of

regional health care. ! Averaged seven simultaneous clients per day with a monthly total of over thirty. MEDERI CARETENDERS HOME HEALTH, FAIRVIEW HEIGHTS, IL 2011 – 2012 PATIENT CARE LIAISON & OCCUPATIONAL THERAPIST ! Established, maintained, and renewed relationships with local medical professionals and healthcare

institutions in order to establish consistent sources of referrals, adding five to ten referrals each week. ! Evaluated and treated patients in their home. BIONESS, INC, VALENCIA, CA 2007 – 2011 BUSINESS DEVELOPMENT REPRESENTATIVE & CLINICAL SPECIALIST ! Acted as marketing coordinator for local events and seminars, including one event which generated

$62,000 in revenue. ! Produced $20,000 in additional revenue by identifying overlooked programs and establishing a new

program targeting select customers eligible for extended warranties. ! Recognized as #1 in the sales department in 2010 and exceeded 2009 sales targets by 18%.

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ST. LOUIS UNIVERSITY HOSPITAL/TENET, ST. LOUIS, MO 2005 – 2007 ASSISTANT DIRECTOR OF PHYSICAL MEDICINE AND REHABILITATION ! Managed and staffed a team of 60 therapists for both inpatient and outpatient services. ! Served on several committees, including the Staff Improvement Committee, Stroke Accreditation

Committee, Medical Records Committee, and Joint Accreditation Committee. ! Established a new communications program for therapists that increased overall productivity by 10%. ! Cooperated with other departments in an effort to enhance customer service, productivity, and work

flow.

Education & Training

Master of Business Administration WEBSTER UNIVERSITY | St. Louis, MO

Bachelor of Science in Occupational Therapy

UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER | San Antonio, TX

Associate of Science in Physical Therapy BELLEVILLE AREA COLLEGE | Belleville, IL