Andy James Chief Technology Officer, Solidsoft

Matthew Briggs Programme Director for Tell Us Once: UK Department of Work and Pensions

Go

vern

men

t D

ep

art

men

ts

an

d A

gen

cies

City Council

Taunton Deane Borough Council

Po

lice

Avon and

Somerset

Constabulary

Devon and

Cornwall

Police

Hertfordshire

Constabulary

Serv

ice S

up

pliers

Loca

l A

uth

ori

ties

Borough Council

of King’s Lynn

and West Norfolk

marriage

family

support

unemployment

divorce

ageing

adoption/

fostering

death

retirement

adult

learning

moving

home

getting

work

social

services

birth school higher

education

Citizen

1. Customer reports death to registrar

2. Registrar inputs data into the crs system

3. Data enriched at CRS by council with customer

4. CRS then informs relevant public sector providers

Council Tax, Council Tax Benefit and Housing Benefit

Electoral Services

Blue Badge

Libraries

… up to 18 public sector service providers. and the list continues to grow!

Tell Us Once Architecture - Enrichment

Browser UI Framework Processing and

Rules

Data Store Data Distribution

IIS 7.5

MVC

WF

EF4.0

Unity

TUO portal

Event

Recover

Event

Enrichment Data

Distributor

Message

Processing

Enriched

Data

Store

Event

Data

Store

Service

Endpoints

Local Authority

• Adult services

• Children’s services

• Blue badge

• Electoral services

• Library services

• Council housing

• Housing benefit

• Council tax benefit

• Council tax

• Money owed to council

Identity and Passport Service

• UK passport

DWP • Bereavement benefit

• State pension

• Pension credit

• Attendance allowance

• Disability living allowance

• Carer’s allowance

• Incapacity benefit

• Income support

• Jobseeker’s allowance

• Employment & support allowance HMRC

• Working tax credit

• Child tax credit

• Child benefit

DVLA • Driving licence

• For the citizen

• For local government

• For central government

• For the staff

Reduction in the number of services that

relatives/ friends of the deceased or new born

need to contact

An average of seven different services need to be

informed about a death

Tell us once reduces this to a single contact

High levels of customer satisfaction

99% of respondents to customer surveys said they

felt positively about tell us once

High levels of staff satisfaction

97% of staff either agreed or strongly agreed that

they were making a real difference to the lives of

customers

Number of contacts with customers is reduced

Tell Us Once will significantly reduce the number of contacts that customers

need to make (for example, Somerset County Council reports this leads to

efficiencies of up to £180,000 per annum)

Reduction in the level of avoidable contact

with customer records being updated in a more timely manner there is a

reduction in the number of communications sent in error (e.g. letters asking the

deceased for unpaid library fines)

More accurate customer records

Tell Us Once helps services update their records in timely and accurate manner,

which enables service provision to be adjusted appropriately (e.g. stopping

benefit payments; adjusting benefit payments; cancelling blue badges)

Efficiency savings across the public sector

Kent County Council estimates that £500,000 of efficiencies have been made

across the county as a result of Tell Us Once

Devon County Council receives £250,000 more from parking now blue badge

returns are higher

A low cost subscription service

allowing local authorities to

receive the electronic Tell Us

Once data and to automatically

deliver the data to their line of

business, back office systems.

andy.james@solidsoft.com

matthew.briggs@dwp.gsi.gov.uk