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CB Furniture
Mattress Warranty Claim
For further warranty information please visit our website at CBFurn.com
Warranty Service Form Instruction Page
Warranty Process Overview – Please read the following important information
• Entire warranty process can take from 4 – 6 weeks to be completed. Please cooperate
with us so to avoid process delays. • The warranty only covers the product; it does not include transportation and/or inspection fees associated with this warranty. • A $25 inspector transportation fee applies, prior to the inspection, as well as a local delivery fee if the warranty is approved. (Delivery fees start at $59) • An independent 3rd party inspection company approved by the manufacturer will perform the warranty inspection of your mattress/foundation. The procedure used by the inspection company is the finite way, approved by the manufactures, to inspect your sleep set. The inspection company will contact you to set up an appointment to inspect the product in your home. The inspector’s responsibility is to gather information and they will not make any decisions. • Results are communicated by mail only. They will be mailed out within 10 business days after the inspection.
a. If your product is covered, an approval letter including instructions on how to complete your exchange process will be mailed out.
b. If your product is not covered, a denial letter including the reason for the decision will be mailed out.
• Body indentations are normal. Warranty covers indentation of 1 ½” or greater. For further details please look in the additional warranty questions link. Please fax, email or mail the completed Warranty Service Claim Form with a copy of your receipt. Pictures are optional, please only email or mail them. Remit Required Information To: Mail: CB FURNITURE 921 W Pioneer Pkwy Grand Prairie, TX 75051 Email: [email protected]
**KEEP THIS PAGE FOR YOUR RECORDS**
CB Furniture
Mattress Warranty Claim
For further warranty information please visit our website at CBFurn.com
Casa Bella Furniture is here to assist you with your manufacturer warranty service. Due to manufacturer warranty
terms and procedures, we will only honor warranties that fall within the manufactures guidelines on products
purchased from CB Furniture. Please take the time to thoroughly answer the following questions. These answers
will aid your Warranty Liaisons as we present your warranty claim on your behalf to the manufacturer. An
incomplete form may lead to a denial of your claim. Therefore the more information you can provide, the better
your Warranty Liaison can represent you in your case. It is extremely helpful to provide photos of the defect.
1. Customer Information
Name on Receipt Primary Phone
Email Secondary Phone
Current Address
City State Zip
2. Purchase Information
Date of Purchase
Have you filed a warranty with us before? Y N When?
3. Product Information (Please circle answers)
Defective Piece: Mattress Box
Defect Reason: Sagging Noise Protruding Wire Torn Handles Broken or Loose Slats Split Wood Body Impressions Other:
Area of Defect: Top Left Top Middle Top Right Middle Left Middle Center Middle Right Bottom Left Bottom Middle Bottom Right
Brand: Sleeptronic Simmons Beautyrest King Koil Serta Ashley Sleep Corsicana American Kidpedic Beautysleep Enso Sleep Sierra Sleep Other:
Model Do you Have A Law Tag*? Y N *Label attached to Mattress or Box
Select Size: Cal-King King Queen Full Twin Twin XL
What type of bed frame do you use? Wood Metal
How many slats does your frame have?
How many legs does your frame have touching the floor?
By signing, I agree that the information provided above is accurate & complete to the best of my knowledge. I have also read the Warranty Process Page and agree with the procedure.
Signature Date What happens next? When we receive your completed form, we will consult with the manufacturer representative to review your issue. If the manufacturer needs further information to process your claim, we may contact you to schedule a visit by a third-party inspector. Once a final determination has been made, we will contact you in writing. The entire warranty process can take from 4-6 weeks. Please also be aware of the following:
A copy of the original sales receipt must be submitted with the Warranty Service Claim Form. Your warranty will not be processed without proof of purchase. Customer is responsible for providing copy of sales receipt.
Stains void the warranty based on to the manufacturer’s warranty guidelines.
Warranties only cover products; they do not include transportation and/or inspection fees.
