May 10, 2010

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June 21

July 12

August 16

September 20

October 18

November 8 (Final rate setting)

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Progress in the past 12 months

FY’11 N&T initiatives

Summary of Spring relationship management meetings

NPTF planning for FY’12

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Next Generation PennNet Systems & services MAGPI IPv6 FRES & DPS ACD Wireless PennNet Phone Video Security

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85 building subnets have dual gig connections

148 buildings have single mode fiber

10 Gig central routing core

1 Gig link to Telecomm Hotel

Two 1 Gig Internet connections (buying 1.25 gig)

Buying 200 Meg Internet2 access from MAGPI, (currently piloting 700mbs)

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100% closet electronics are gig capable◦ Gig rate dropping from $30/month to

$20/month in FY’11

◦ Need several infrastructure upgrades before we can significantly lower gig price

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29 Customer Services 99.96% uptime◦ Email, web, directory, streaming video,

ACD, etc. 38 Infrastructure Systems 99.76% uptime

◦ DNS, DHCP, authentication, etc.◦ Lower due to new Penn Weblogin

Exchange 99.96% uptime Zimbra 99.96% uptime ACD 99.99% uptime

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Internet2 capacity 2.5 gig Videoconferencing services available Launched Internet2 ION (Interoperable On-demand

Network) service Internet2 ION uses community-developed technologies

and protocols to provide on-demand, dedicated optical paths between endpoints.

Internet2 ION is developed in collaboration with the Department of Energy's ESNet, GÉANT and other leading R&E network organizations.

Internet2 ION provides the U.S. research and education community dedicated, customizable, on-demand bandwidth.

We establish a 200 Mbps sustained rate over a dedicated circuit with a preset duration of 9 hours between Rutgers and collaborators in Sydney, Australia.

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MAGPI staff was instrumental in helping to secure a NTIA Broadband Economic Stimulus grant for $99.6M for KINBER (Keystone Initiative for Network Based Education & Research) to build PennREN, a statewide PA Network.◦ Penn founding member◦ Penn will get 1 gig connection to PennREN

and lower cost access to fiber circuits around state

MAGPI continued to reduce CSF by $300k in FY ’10

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Native IPv6 routing deployed throughout core of network

External IPv6 peers ◦ Upstream National networks: Internet2

◦ IPv6 connectors: Penn, Princeton, Rutgers, NJ Edge, UDEL

IPv6 enabled production services: Web, DNS, NTP & SSH

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FRES (SCADA)◦ ISC’s role involves security and network integration ◦ Currently in pilot phase

Division of Public Safety◦ Emergency Phones & Monitoring Upgraded 70 elevator phones

◦ Fire Alarm Network Developed proposal to eliminate single point of failure

◦ UPennAlert MIR3 for Emergency Notification

Penn Siren Outdoor System (Penn SOS)

◦ Working on PennComm call center upgrade

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Deployed at Student Health, VHUP, Facilities, Student Financial Services, Dental School, Wharton MBA, Undergraduate Admissions, Office of International Programs and Ben HELPS

175 agents across 12 Departments

60,000 – 70,000 calls/month eFAQ, Email, Web Chat and Call Back in

production Outsourced Support to ININ

◦ 7x24 trouble ticket and move, add and change request support

◦ Reduced operational expenses

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1750 Wireless APs on campus Goal of 100% Aruba by June 2010/90% completed Equates to ~75% campus coverage

◦ Goal 100% by FY’12 (pending budgets/funding)

Common logon infrastructure across campus◦ 802.1x authentication

Guest wireless network◦ NetReg web intercept and rate limited◦ Now provides access to guests without Pennkeys

Purchased Airwave management tool in December◦ Will enhance proactive management and installations

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Changing cipher type ◦ Current-WEP & WPA/TKIP◦ Target WEP Retirement May 24, 2010◦ Enable WPA2/AES◦ Retire WPA/TKIP June 2011

Drivers to cipher upgrade ◦ Speed – Need WPA2 for 802.11n◦ Security – WEP & TKIP known security issues

Impact◦ Major communications effort◦ Installers and new supplicant load on most windows clients ◦ MAC’s virtually unaffected

Enable 802.11n beginning July 2010

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Over 4700 PennNet Phones in production

Support model now includes TSPs and LSPs

Developed easy to use web interface to access feature selections (VM option, presence)

Certified the Juniper Session Border Controllers

Piloting redundant SIP Trunking from Verizon◦ Should port over all new conversions in September◦ Should port over all existing PennNet Phone customers in

October

Operating Asterisk voicemail with 4300 customers ◦ 95% adoption rate vs. 40% due to lower costs

Using web front-end to Remedy for trouble tickets, techs self dispatch (6AM-11PM support)

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Customer programs in place for VoIP support providers and end users◦ Weekly recurring lunch-time learning sessions◦ VoIP Special Interest Group meetings held quarterly

Most customers are realizing a 15% cost reduction ◦ Some additional savings by eliminating

unused lines, sets and voicemail, as we proactively audit current services.

Will exceed goal of 5000 total phones in FY’10, saved customers over $260k

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iTunes U

◦ 28 Penn sites on iTunes U hosts over 1,560 audio and video files.

◦ Portal is averaging 75,000 subscription feeds and between 30,000 - 44,000 track downloads per week for a total of 1,800,000 total downloads since October 2007 when Penn on iTunes U started.

◦ The Knowledge at Wharton, 60 Second Lectures, Penn Law course sites and the University Museum have received the most viewership this year.

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Penn on YouTube ◦ The combined number of enhanced

feature Penn sites host approximately 860 video programs with about 5000 subscribers.

◦ There have been over 850,000 upload views since July 2008

◦ The Knowledge at Wharton, College Houses and University Communications sites have seen the most activity during this time.

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Penn WebLogin replaced Websec

We are doing two two-factor Authentication pilots◦ SecurID

◦ Phone factor

Shibboleth is operational, will be fully in production in FY’11

We joined the InCommon federation

We implemented Phase 1 of Logging Lite

DNSSEC was deployed institution wide

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Next Generation PennNet

MAGPI

PennNet Phone

Student Telephone Service

FRES & DPS

Security

IPv6

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All major subnets have dual gig connections

175 - 200 buildings to have single mode fiber

100 Gig central routing core evaluation

Building router evaluation to provide transition to 10gig building backbones and links to core

10 Gig link to Telecomm Hotel – Upgrade DWDM

Wiring Closet Switch Evaluation

Two 1 Gig Internet connections (buying 2 gig)

Buying 500 Meg Internet2 access from MAGPI, (with 500 Meg burst)

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PennNet Phone◦ SIP Trunking operational◦ 5,000 additional installations for 10,000 total,

realizing over $500k savings over FY’09 costs◦ Will experiment with IM for faster response times

for customer requests/problems◦ May investigate soft-clients, wireless phone apps

and fixed mobile convergence

Student Telephone Service in residence halls moving to optional service in FY’11.◦ Dropping over 4000 lines

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Public Safety

◦ Next steps for fire alarm upgrade

◦ IP Video Surveillance (10 to 20 Cameras)

◦ Rave wireless services (Guardian – Virtual Escort & Smart 911) Opt in service

Registration to tie in with central authentication infrastructure

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SCADA ◦ Continued pilot and implementation

Video ◦ Experimentation and pilots in IPTV◦ Classroom audio/video content capture

Security◦ Full DNSSEC deployment◦ Additional logging lite

◦ IPv6 Goal of 75% of Penn Buildings v6 enabled

Develop documentation and communications

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