MBA (Finance)

Project Report Presentation on

“TO STUDY THE FINANCIAL SERVICES OF HDFC BANK LTD. IN CHANDRAPUR”

Presented by

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INTRODUCTION

Incorporated in August 1994

Currently has an nationwide network of 2,544 Branches and 9,709 ATM's in 1,399 Indian towns and cities.

first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector

“Housing Development Finance Corporation Limited”

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To know about the Banking industry

To study the Banking services provide by

HDFC Bank ltd.

To get a practical knowledge of Banking

service

To get some knowledge about debit card,

credit card, phone-banking & net-banking.

Objectives of Study

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The approach to the study has been made

from the point of view of individual

The study has been undertaken mainly to

measure the performance of different

services

Limitation was paucity of time.

Limitation was Concentrating on the

happenings on specific branch

Scope & Limitation of Study

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Hypothesis of Study

Financial Services Provided by HDFC Bank is

“World Class”

Costumers needs and supply of services are

equal. In other word Customers make

satisfied by providing good Services

Assuming that provided services are

Expensive, as it is Top Class Pvt. bank.

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Services Provided by Bank…

Wholesale Banking Services

Retail Banking Services

Treasury Bank Services

Findings…

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Services Provided by Bank…

Wholesale Banking ServicesWorking Capital Finance

Trade Services

Transactional services

Cash management

vendor and distributor finance

supply chain management

To large, blue-chip manufacturing companies in the Indian corporate to small & mid-sized corporate and agric-based businesses

Findings…

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Services Provided by Bank…

Retail Banking ServicesBanking Services.

Loan Services

De-mat Services

ATM’s

Phone Banking

Net Banking

Mobile Banking

To Individual , Company , HUF , Proprietor , NRI’s

Findings…

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Retail Banking Services

Accounts & Deposits.

Saving Accounts

Salary Accounts

Currents Accounts

Deposits Accounts

Demat Accounts

Rural Accounts

Findings…

LoansPersonal

Loans

Home Loans

Car Loans

Two Wheeler Loan

Loans Agst. Assets.

Educational Loans

Rural Loans

CardsDebit Card

Credit Card

Prepaid Card

Reward Cared

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Services Provided by Bank…

Treasury Services

Foreign Exchange

Derivatives

Money Market

Debt Securities

Equities

The Treasury business is responsible for managing the returns and market risk on this investment portfolio.

Findings…

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People Don’t Like to Pay More for Value added Service

People Delighted when they get High services @ Cheap rate.

People Expect more and Pay less

World Class services are only dependant on Specific Metro city Branches/Cities

Untapped Rural Market

Services are same like all Banks but Service Standard differs

Service rate are High compare to Public Banks

Some Costumers are dissatisfied for hidden Bank Charges

Conclusion…

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Thank You Sir

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