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Mechanics of FLEX,Planning, Delivery & Quality

20th & 21st August 2014Jude Conlon – Head of Operations & Quality

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Day 1 - 20th August 2014

Mechanics of FLEXPlanning, Delivery & Feedback12:00pm – 5:00pm

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Welcome Introductions Housekeeping Structure of the day

YourLife – Mechanics of FLEX, Delivery & Quality Workshops

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Aims & Objectives

Aim: To understand the mechanics of FLEX & quality requirements. To become an approved FLEX facilitator as a B-Cap approved FLEX licence holder.

Objectives To understand and be able to implement registration and

induction protocols To understand the methods of delivery, agree scope for

delivery of different levels To understand requirements for completion of each module /

level / programme

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Aims & Objectives cont…Objectives To understand formative & summative assessment &

demonstrate positive and constructive feedback To agree programme timescales and delivery Plan /Do /Check /Review To explore individual learning styles To agree internal communication strategy for

learner/staff allocation of nominated tutor/assessor To agree communication strategy for B-Cap quality

advisor/ IQA

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About FLEXInnovative, inclusive, credible, Pearson assured learning & development model

Over 300 approved interchangeable modulesTried, tested and developed over a decade Delivered to:Over 1,100 organisationsMore than 180,000 people

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About FLEX Cont…

Combines pre-approved learning programmes with an “in-house” design capability

Focus is on building competency based learning outcomes via the formative assessment and feedback of learner: Activities (Knowledge and Comprehension)

Structured Questions (Application and Analysis)

Work Based Assignments (Synthesis and Evaluation)

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B-Cap and our Partners

B-Cap – holds the intellectual property for the FLEX programmes

Pearson (Edexcel) - An awarding organisation with a global presence, uniquely placed offering assured qualifications bespoke to organisational needs

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Bridging the Gap

Effective WorkforceQualified People Competent People

• Succession Plans

• Well Developed Workforce

• High Performing Teams

• Continuous Improvement

• Capacity for Grow

• Conduct Role

• Follow Rules

• Understand Performance

• Technical Skills

• Comply with Legislation

• Culture of Learning

• Recognise Talent

• Recognise Growth Potential

• Drive Improvement

• Embrace Service Excellence

Outstanding ServiceSkilled PeopleHigh Performing

People

Right Skills, People and Strategies

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What’s in it for the Organisation?

Credible and innovative new programmes will add value to your existing Learning and Development Framework

Support staff development, identify gaps in competencies and offer solutions aligned to organisational Values and Priorities

Opportunity to add assurance to your existing learning and development programmes

The freedom to design your own fully blended and assured programmes, diplomas and excellence awards

Branded excellence awards at multiple levels (Foundation/Intermediate/Advanced)

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What’s in it for your people

People help make decisions about their own learning

Resources for learning and development are made available across the organisation

Learning and development is innovative, equitable and flexible

People are given the opportunity to follow progression routes

People are given the opportunity to achieve their full potential

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Process Map

Identify candidates

Complete Grey sheet / Registration Forms

Register Learners with B-CAP

Client invoiced by B-CAP

Invoice paid

Registered Learners books loaded into

Portal

Books sent to learners / organisation

Completed books assessed as successful submitted to B-CAP

IQA

Certificate secured by B-CAP and sent to client

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Your Life Excellence Awards

YourLife Excellence Award Management

YourLife Excellence Award Supervisory

Managers

YourLife Excellence Award Care &

Support

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Golden Rules of Quality

Can do– Continuously improve the learner experience, develop new and innovative methods of delivery

Can’t do– Ignore the Accreditation Guidelines, ignore the learner

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Golden Rules Of Quality

Induction Plans

Delivery Methods

Assessment Protocols

Approved Accreditation

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Induction Plans

Introduction to FLEX programme modules Registration – on-line to B-Cap Centre Including Registration and Certification fee Complete Learner Induction Agree Programme Timeframe Introduction to Quality / Accreditation Policies

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Group Activity - Registration & Induction

Registration ProcessObjectives To understand the

requirements of registration To agree internal

communication strategy for learner/staff nomination

To agree communication strategy for B-Cap registrations

Induction Process

Objectives To understand the

requirements for full induction

To agree programme timescales / delivery

To explore individual learning styles

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Delivery Methods

Agree support and feedback methodsImplement style of learningImplement learning activitiesImplement learning rangeComplete agreed activities and

associated assignments

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Group Activity – Delivery Methods

DeliveryObjectives To understand the methods

of delivery Agree scope for delivery of

different levels To understand requirements

for completion of each module /level

Objectives To agree internal

communication strategy for learner/staff allocation of nominated tutor/assessor

To agree communication strategy for B-Cap quality advisor/ IQA

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Assessment Protocols & Feedback Learner submits completed assignments to

nominated trainers / assessors Trainer provides feedback relating to change in

technical skill or competence A number of discussions may take place

depending upon understanding, effort or capacity

Nominated Quality Advisor [B-CAP] will provide on-going support and advice

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Group Activity – Assessment & Feedback

Assessment & FeedbackObjectives To understand formative &

summative assessment To agree internal

communication strategy for feedback & review

To agree communication strategy for completions & submission to B-Cap quality advisor/ IQA

Objectives To demonstrate positive and

constructive feedback Activities (Knowledge and

Comprehension) Structured Questions

(Application and Analysis) Work Based Assignments

(Synthesis and Evaluation)

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Process Map

Identify candidates

Complete Grey sheet / Registration Forms

Register Learners with B-CAP

Client invoiced by B-CAP

Invoice paid

Registered Learners books loaded into

Portal

Books sent to learners / organisation

Completed books assessed as successful submitted to B-CAP

IQA

Certificate secured by B-CAP and sent to client

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Plan, Do, Check, Review

• Summative feedback

• Completion & sign off

• B-Cap - IQA• Summary of

achievement• Submits certificate

claim

• Learning journey & delivery commences

• Formative feedback and review

• Submit registration forms to B-Cap

• Arrange induction & learning materials

Plan Do

CheckReview

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Recap – Golden Rules of Quality

Induction Plans

Delivery Methods

Assessment Protocols

Approved Accreditation

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B-CAP Additional Support Services

Provide a full or partially facilitated delivery service

Provide tutor support and feedback service

Support change and transformationSupport you to deliver performance

through people

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Quality, Training & Support Visits

1 FLEX development session (building bespoke awards)

2 training sessions for FLEX facilitators (mechanics of FLEX & quality)

2 Quality visits per year (4 and 10 months)

2 Support Visits (review/evaluation/future development)

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Aims & Objectives

Aim: To understand the mechanics of FLEX & quality requirements. To become an approved FLEX facilitator as a B-Cap approved FLEX licence holder.

Objectives To understand and be able to implement registration and

induction protocols To understand the methods of delivery, agree scope for

delivery of different levels To understand requirements for completion of each module /

level / programme

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Aims & Objectives cont…Objectives To understand formative & summative assessment &

demonstrate positive and constructive feedback To agree programme timescales and delivery Plan /Do /Check /Review To explore individual learning styles To agree internal communication strategy for

learner/staff allocation of nominated tutor/assessor To agree communication strategy for B-Cap quality

advisor/ IQA

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Questions

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Contact Details

Jude ConlonHead of Operations & Quality Building Capacity LimitedSegedunum Business Centre,Station Road, Wallsend, Tyne & Wear, NE28 6HQ

Email: Jconlon@building-capacity.com Tel: 0191 262 8029 Mobile: 07791867347

www.building-capacity.com