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Mee Seva A citizen centric eGov initiative of Andhra Pradesh
eSeva
2001-2011
Before eSeva …
After eSeva …
Mee Seva A citizen centric eGov initiative of Andhra Pradesh
CSC
SDC
SSDG
SWAN
P
i
l
l
a
r
s
Over 7097 Kiosks
Fully functioning APSDC AP State Wide Area Network
AP SSDG
•Service wise Transactions report •Payment Reconciliation Reports •Bank Reconciliation Reports •Exception Reports etc.
Request for Service
Service Response
Service Details Response
KIOSK
KIOSK
Service Center Agency Portal
(APOnline ,eSeva & CSCs)
MeeSeva Services Portal
(State Data Center)
Department Server Request for
Service Details
The Logic and the Pillars
The Logic and the Pillars
Capacity Building
Capacity Building
Collaboration with IEG
Trainings to Kiosk Operators and Department Officials
Monthly Training Calendar
Modes of capacity Building:
Mana TV
Video Conference
Class Room Training
District level training
Overall 2109 Training sessions have been conducted for 200 services of 20 Government
Departments.
56569 have been trained out of 81879 Kiosk operators enrolled for the Mee Seva training.
17150 have been trained out of 20642 Departmental officials enrolled for the Mee Seva training.
Department/Kiosk Operator wise Training Details
Nominations Trained %
No. of Department Officials 20642 17150 83%
No. of Kiosk operators 81879 56569 69%
Total 102521 73719 72%
The Journey…
The Journey…
39719057
0
1,00,00,000
2,00,00,000
3,00,00,000
4,00,00,000
5,00,00,000
Jan
-12
Mar
-12
May
-12
Jul-
12
Se
p-1
2
No
v-12
Jan
-13
Mar
-13
May
-13
Jul-
13
Se
p-1
3
No
v-13
Jan
-14
No of Transactions
No of Transactions
Month No of
Transactions
Jan-12 59,896
Apr-12 1,72,407
Jul-12 2,98,368
Sep-12 35,81,721
Jan-13 96,81,406
Apr-13 1,38,86,607
Jul-13 2,12,22,457
Sep-13 2,71,96,092
Feb-14 3,97,19,057
251
050
100150200250300
Jan
-12
Mar
-12
May
-12
Jul-
12
Se
p-1
2
No
v-12
Jan
-13
Mar
-13
May
-13
Jul-
13
Se
p-1
3
No
v-13
Jan
-14
No Of Services
No Of Services
Month No Of
Services Jan-12 12 Apr-12 25 Jul-12 37 Sep-12 43 Jan-13 53 Apr-13 130 Jul-13 152 Sep-13 158 Feb-14 251
Month No of
Centers
Jan-12 400
Apr-12 1147
Jul-12 3798
Sep-12 4715
Jan-13 5592
Apr-13 6356
Jul-13 6735
Sep-13 6925
Feb-14 7097
7097
0
2000
4000
6000
8000
Jan
-12
Mar
-12
May
-12
Jul-1
2
Se
p-1
2
No
v-12
Jan
-13
Mar
-13
May
-13
Jul-1
3
Se
p-1
3
No
v-13
Jan
-14
No of Centers
No of Centers
Impact Assessment 2012
S N Parameter
Earlier manual process
Mee Seva process
1
Citizen satisfaction level on service
Poor
Very Good
2
Time taken for delivery of services under Category – A
3-15 days
15 minutes across the
counter
Time taken for delivery of service under CAT –B
10 – 60 days
As per the citizen charter timelines
3
Service availability
Only at the issuing authority office
7000+ Mee Seva Counters
4
Citizen time and money
spent in availing service.
Revenue & Registration Dept
Adangal - Rs.300 to Rs.1000 including multiple visits/ brokerage
Rs. 25/- within 15 minutes
Certified copy of Registration – Rs. 500 to Rs.1000
Rs.25/- within 15 minutes
5
Citizen time and money spent
in availing service.
Death certificate - Rs. 500 to Rs.1000
Rs.25/- within 15 minutes
Municipality/ULB
Birth certificate Rs. 500 to Rs.1000
Rs.25/- within 15 minutes
6
Processing time of issuing – Cat A services
authority – CAT A services
3 to 15 days
NIL
Processing time of
issuing authority – Cat. B
services
10 to 60 days
As per citizen charter (1 to 30 days depending on the departmental verification and approval process)
7
Transparency in information
Nil or negligible
Citizens can verify the status of their data application/request on Mee Seva portal and at service delivery center.
8
Contribution to reduction of
traffic, congestion and
pollution
As the citizen was travelling to different offices for different services, he/she contributes for traffic congestion and pollution
As travel to different offices is
avoided- contributes to
reduction in traffic
congestion and pollution, and
saving in man- hours.
9
Procedure in availing service
Highly insulated, higher documentation and sometime needs advise of third party
Simple: Very minimum info is
required from citizen to avail
service
The Road Map
The Road Map
The above statistics is not the end…It is continuously evolving… By the year end, this is what we would be looking at
Category A - 1 ,69,51,564 (37.33%)
Category B – 2,84,57,924 (62.67%)
331 Services with 32 departments on board
Total Transactions – 4,54,09,488 (24th May 2015)
Approved Transactions – 2,57,46,417 (90.47%)
Pending within SLA – 4,88,905 (1.72%)
Pending beyond SLA – 3,36,151 (1.18%)
Rejected Transactions – 18,81,188 (6.61%)
360 40 6,000 60 Million
Services Live Departments Mee Seva Centers Transactions
331 32 4365 Services Live Departments Mee Seva Centers Transactions
& today we have…
45 Million
Total Transactions
Category A
Category B
Status
Approved
Rejected
Pending within SLA
Pending beyond SLA
The Journey
The Journey
Month No of centers
Jan-12 400
Apr-12 787
Sep-12 1478
Jan-13 1698
Apr-13 2389
Sep-13 2896
Jan-14 3298
Apr-14 3498
Sep-14 3897
May-15 4365
Month No of Services
Jan-12 12
Apr-12 25
Sep-12 43
Jan-13 53
Apr-13 130
Sep-13 177
Jan-14 236
Apr-14 257
Sep-14 283
May-15 331
Month No of
Transactions
Jan-12 52,645
Sep-12 27,34,321
Jan-13 54,23,503
Sep-13 1,23,39,340
Jan-14 1,74,47,101
Sep-14 2,69,14,424
May-15 4,54,09,488
0
1000
2000
3000
4000
5000
Ap
r-12
Jul-1
2
Oct
-12
Jan
-13
Ap
r-13
Jul-1
3
Oct
-13
Jan
-14
Ap
r-14
Jul-1
4
Oct
-14
Jan
-15
Ap
r-15
No of Centers
0
100
200
300
400
Ap
r-12
Jul-1
2
Oct
-12
Jan
-13
Ap
r-13
Jul-1
3
Oct
-13
Jan
-14
Ap
r-14
Jul-1
4
Oct
-14
Jan
-15
Ap
r-15
No of Services
0
10000000
20000000
30000000
40000000
50000000
Jan
-12
Ap
r-12
Jul-1
2
Oct
-12
Jan
-13
Ap
r-13
Jul-1
3
Oct
-13
Jan
-14
Ap
r-14
Jul-1
4
Oct
-14
Jan
-15
No of Trans
Expansion to Districts
Month & Year No District Name
NOVEMBER, 2011
1 Chittor
APRIL, 2012 2 Nellore
MAY, 2012 3 Krishna
JUNE, 2012 4 Srikakulam
5 West Godavari
JULY, 2012
6 Kadapa
7 Prakasam
8 Anantapur
9 Guntur
10 Kurnool
AUGUST, 2012
11 Vizianagaram
12 East Godavari
13 Visakhapatna
m
Registration
Police
19
Labor
04
06
11
15
14
65
Agriculture 34
Transport
Education
Aadhaar (UIDAI)
IT & Communication
04
Mining & Geology
Industries & Commerce
21
Social Welfare 03
Health Care Dept 03
02 Rural Development
Minorities Welfare 06
Cooperative Societies 05
331
17
03
08
35
12
Revenue
Municipality
Civil Supplies
Election
Power Distribution
Legal Metrology 10
Endowments 02
Drug Control 03
DME 05
41
Services
Services
01 Aarogyasri
01 APMIP(Horticulture)
42
Districts Transactions
Districts Transactions
0
0.5
1
1.5
2
2.5
3
3.5
Y.S
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Mil
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Category B
Category A
Existing Services
Existing Services
28. PAWN BROKER LICENSE 29. SCHOOL REGISTRATION 30. ALLOPATHIC MEDICAL CARE HOSPITAL 31. DUPLICATE COPY OF CERTIFICATE-INCOME 32. DUPLICATE COPY OF CERTIFICATE-INTEGRATED 33. DUPLICATE COPY OF CERTIFICATE-RESIDENCE 34. ISES - INCOME CERTIFICATE 35. ISES - RESIDENCE CERTIFICATE 36. ISES - INTEGRATED CERTIFICATE 37. ADANGAL /PAHANI CORRECTIONS 38. LAND CONVERSION 39. LATE REGISTRATION OF BIRTH 40. LATE REGISTRATION OF DEATH 41. POSSESSION CERTIFICATE 42. LOAN ELIGIBILITY CARD 43. ISES – INCOME FEE REIMBURSEMENT 44. CERTIFIED COPIES ISSUED BY RDO 45. RESIDENCE CERTIFICATE – PASSPORT
46. EXTRACT OF D-FORM PATTA APPLICATION
47. EXTRACT OF HOUSE SITE PATTA
48. CC OF SETHWAR/RSR
49. CHESALA PAHANI
50. CERTIFIED COPIES OF PANCHANAMA
51. CERTIFIED COPIES OF PROTECTED TENANT
52. KHASRA PAHANI
53. EXTRACT OF TSLR
54. WASOOL BAQI
55. FAISAL PATTI
56. NEW PATTADHAR PASSBOOK
Revenue Department
1. EXTRACT OF ADANGAL / PAHANI 2. EXTRACT OF ROR 1B 3. COPY OF FMB 4. INCOME CERTIFICATE 5. RESIDENCE CERTIFICATE - GENERAL 6. INTEGRATED CERTIFICATE (CASTE-NATIVITY-DATE
OF BIRTH) 7. F-LINE PETITIONS 8. SUB-DIVISIONS OF LANDS 9. MUTATION OF ENTRIES IN REVENUE RECORDS 10. NO EARNING MEMBER CERTIFICATE 11. FAMILY MEMBER CERTIFICATE (SOCIAL SECURITY 12. SCHEMES & GOVT. EMPLOYEES / PENSIONERS) 13. OBC CERTIFICATE 14. EBC CERTIFICATE 15. AGRICULTURAL INCOME CERTIFICATE 16. COPY OF VILLAGE MAP 17. PRAJAVANI 18. APPEALS ON DEMARCATION (HYD) 19. CC OF ROM (HYD) 20. PATTADHAR PASSBOOK REPLACEMENT 21. DUPLICATE PATTADHAR PASSBOOK 22. OLD ADANGAL/PAHANI DETAILS 23. LOCALIZATION OF PROPERTIES(HYD) 24. DEMARCATION(HYD) 25. MONEY LENDING LICENSE 26. NATIONAL FAMILY BENEFIT SCHEME APPLICATION 27. APATHBANDHU APPLICATION
Revenue Department
Existing Services
Existing Services
1. Investment Subsidy 2. Pavala vaddi 3. Power cost reimbursement 4. Sales tax reimbursement 5. Stamp Duty/Land Conversion charges/Mortgage Duty 6. Cleaner production measures 7. Skills upgradation 8. ISO/BIS certification
Industries & Commerce
Power Distribution (NPDCL,EPDCL, CPDCL)
1. Issue of Encumbrance Certificate
2. Certified copy of Registration Document
3. Slot booking for Registration
4. Certified copy of Bye Laws
5. Certified copies of Society registration
6. Certified copies of Firm registration
7. Registration of Society
8. Registration of Firm
9. Submission of Appeals
10. Amendment of Society
11. Firm Name Change
12. Change in Constitution Firm
13. Special Marriage Objection Application Form
14. Special Marriage Registration
Registration Department
Revenue Department
57. CHANGE OF NAME CERTIFICATE 58. NO PROPERTY CERTIFICATE 59. AGRICULTURAL LAND VALUE CERTIFICATE 60. SMALL/MARGINAL FARMER CERTIFICATE 61. PERMISSION FOR DIGGING A AGRICLTURAL WELL/DRINKING
WATER WELL DIGGING USING WALTA ACT. 62. EXTRACT OF ORC (OCCUPANCY RIGHTS CERTIFICATE) 63. RENEWAL OF CINEMA LICENCE 64. CERTIFIED COPIES OF NOC UNDER EXPLOSIVE ACT 65. CERTIFIED COPIES OF NOC UNDER PETROLEUM ACT 66. ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR INAM
LANDS 67. ISES REQUEST APPLICATION 68. ISSUE OF TONCH MAP 69. PERMISSION TO RUN THE BENEFIT SHOW 70. REFUND OF TRADE DEPOSIT 71. ISSUE OF ARM LICENSE(RENEWAL) 72. ISSUE OF ARM LICENSE(FRESH) 74. ISSUE OF NOC FOR STORING OF PETROLEUM PRODUCTS
1. NAME CHANGE
2. NEW CONNECTION - 6A – STREET LIGHTS
3. NEW CONNECTION - 6B – PUBLIC WATER WORKS
4. NEW CONNECTION - GENERAL PURPOSE
5. NEW CONNECTION - RELIGIOUS PLACES (TEMPLES, CHURCH,
MOSQUE, GOVT. SCHOOLS ETC.)
6. NEW CONNECTION COMMERCIAL
7. NEW CONNECTION COMMERCIAL-HOARDINGS
8. NEW CONNECTION DOMESTIC
9. LOAD CHANGE
10. CATEGORY LOAD CHANGE
11. CATEGORY CHANGE
12. NEW CONNECTION FOR COTTAGE INDUSTRIES
13. NEW CONNECTION FOR INDUSTRIES
Existing Services
Existing Services
1. Missing or Lost Documents / Articles 2. Permission for Event Bandhobust 3. Issuance of Certificates 4. Fresh Licenses or Renewals
Police Services
1. Ration Card Mutations - DOB Correction
2. Print Ration card
3. Fair Price Shop Renewal
4. Conversion of White Card to Pink Card
5. Surrender of Ration card
6. New Gas Connection Application
7. Ration Card Transfer
8. Ration card Modification with in the office
9. Deletion of Member in ration card
10. Household Head Modifications
Civil Supplies Departments
Information & Communications
1. 25% Power Subsidy
2. Conversion to Industrial Power Tariff
3. 100%/50% Stamp duty Refund
4. Recruitment Assistance
5. 50% Exhibition Rental Refund
6. Tier II/III Location Anchor Company Incentive
7. Reimbursement of Patent filing cost
8. Reimbursement of Quality Certification expenditure
9. Declaration of IT Park Status
10. Specific Incentives for SC/ST/Women Entrepreneurs
11. Allotment of land
1. Birth Certificate 2. Death Certificate 3. Birth Certificate Corrections 4. Death Certificate Corrections 5. Child Name inclusion 6. Non Availability Certificate - Birth 7. Non Availability Certificate - Death
Municipality (GHMC)
1. Birth Certificate Corrections 2. Death Certificate Corrections 3. Child Name Inclusion 4. Permission for Water Connections 5. Transfer Of Title Deeds 6. Applying for Trade license 7. Applying for Building permission 8. New Assessment request 9. Sub-Division reques 10. Non Availability Certificate – Birth 11. Non Availability Certificate – Death 12. Exemption request 13. Vacation remission 14. Birth Certificate Corrections 15. Death Certificate Corrections
Municipality (CDMA)
Existing Services
Existing Services
Labour
1. Registration of Establishment / Shop (Form - I) 2. Renewal of Establishment / Shop (Form - III) 3. Issuance of duplicate certificate for Registered 4. Establishment / Shop Notice of Change
1. Issue of Voter Certificate/I-Card 2. Application for inclusion of Name in the Electoral
Roles 3. Application of change of details 4. Application of transposition
Election Commission
1. Reconnaissance permit 2. Prospecting License 3. Mining Lease 4. Granite Quarry Lease 5. Marble Quarry Lease 6. Other Quarry Lease 7. Mineral Dealer License 8. Request for Mineral Permit 9. Annual Fee Payment for Lease 10. Update Dispatch Details 11. Generate Transit Forms 12. Update Production Dispatch
Mining & Geology
1. EPASS Renewal (Post Matric)
2. EPASS Renewal (Pre Matric)
3. Application For Student Scholarship(fresh)
Social Welfare
1. LL Slot Booking with Fee Payment
2. DL Slot Booking with Fee Payment
3. RC Abstract
4. DL Abstract
Transport
1. Application for issue of Age Certificate
2. Application for duplicate Memo of Marks
3. Application for Re-Counting of Marks
4. Application for Migration Certificate
Education
1. Know your Aadhaar
2. Aadhaar Seeding
Aadhaar
Existing Services
Existing Services
Agriculture Department
1. APPLICATION FOR CROP SEED SUBSIDY 2. APPLICATION FOR CROP INSURANCE 3. FARM MECHANIZATION 4. APPLICATION RESUBMISSION 5. MANUFACTURING NEW 6. MANUFACTURING ADDITION OF FERTILIZERS 7. MANUFACTURING ADDRESS
DETAILS/MANUFACTURER/COMPANY NAME CHANGE 8. MANUFACTURING AMENDMENT 9. MANUFACTURING CHEMIST DETAILS CHANGE 10. MANUFACTURING DUPLICATE 11. MANUFACTURING GODOWN DELETION 12. MANUFACTURING GODOWN INCLUSION 13. MANUFACTURING RENEWAL 14. MANUFACTURING RESPONSIBLE PERSON DETAILS
CHANGE 15. RETAIL DEALER CHANGE OF FIRM NAME 16. RETAIL DEALER FORM O INCLUSION 17. RETAIL DEALER GODOWN DELETION 18. RETAIL DEALER GODOWN INCLUSION 19. RETAIL DEALER INCLUSION OF IMPORTED PRODUCTS 20. RETAIL DEALER RESPONSIBLE PERSON DETAILS CHANGE 21. RETAIL DEALER SALE POINT ADDRESS CHANGE 22. RETAIL DEALER AMENDMENT
Agriculture Department
23. RETAIL DEALER DUPLICATE 24. RETAIL DEALER NEW 25. RETAIL DEALER RENEWAL 26. WHOLESALE DEALER CHANGE OF FIRM NAME 27. WHOLESALE DEALER DUPLICATE 28. WHOLESALE DEALER FORM O INCLUSION 29. WHOLESALE DEALER GODOWN DELETION 30. WHOLESALE DEALER GODOWN INCLUSION 31. WHOLESALE DEALER INCLUSION OF IMPORTED
PRODUCTS 32. WHOLESALE DEALER NEW 33. WHOLESALE DEALER RENEWAL 34. WHOLESALE DEALER RESPONSIBLE PERSON DETAILS
CHANGE 35. WHOLESALE DEALER SALE POINT ADDRESS CHANGE 36. WHOLESLAE DEALER AMENDMENT
1. Request for SADAREM Certificate
2. Request for AIDS & Appliances
Rural Development
Health Care Department
1. Allopathic Private Medial Care Registration
School Education
1. School Registration
