Mobile: (913) 334-8266 Email: melseaman@hotmail.com Fort Lauderdale, FL 33305

EDUCATION

Bachelor of Science in Business Administration University of Central Florida, December 2015 Minor in DeVos Sport Business Management

EXPERIENCE Miami Dolphins, Miami Gardens, FL Membership Development Associate March 2016 – September 2016

Daily responsibilities included making 100+ phone calls with the intention of scheduling three face to face appointments for the same day or next day; while also hosting two face to face appointments per day

Personally brought in $40,000 in ticket revenue with 42 full season membership programs sold

Built relationships and established connections within the South Florida community

Mastered Microsoft Dynamics Customer Relationship Management system and Ticketmaster’s Archtics ticketing software Winter Park Racquet Club, Winter Park, FL Poolside Server August 2014 – March 2016

Recognized for great organizational leadership by promotion to trainer within first two months of work

Developed personal relationships with 475 club members, by going beyond the basic food and beverage needs and making them feel at home; for example surprised a member with his favorite drink before he ordered it

Maintain an alert mind, to remember orders properly and in a timely manner in high pressure situations to ensure the best customer satisfaction

Orlando City Soccer Club, Orlando, FL 50/50 Raffle Ticket Sales Intern March 2015 – October 2015

Increased sales by $1,050 in one day by promoting the value behind the Foundation and its efforts to support the school districts in the local community

Personally earned $525 benefitting the development of soccer programs, enhancement of soccer programs, creation of soccer facilities, and support children’s initiatives

Enhance understanding behind the sports business model and how it can be used to raise funds for betterment of the community Orlando City Soccer Club, Orlando, FL Game Day and Events Operations Intern April 2014 – December 2014

Managed operational staffing needs, served as a liaison, and held responsibility for safety and coordination to all game day operational entities; home team, visiting team and officials, police, and technical services

Maintained and notified operational publications and policies such as inclement weather policies, emergency medical response plans, heat management plans, visiting team and official’s guides

Merrill Lynch Wealth Management, Jacksonville, FL MAPS Senior Specialist Intern May – August 2013 & 2014

Became the first intern to lead a training section in the Managed Accounts Processing and Services department

Independently created and implemented business agendas, presentations and spreadsheets for monthly meetings gaining confidence in Microsoft Office Applications such as; Outlook, PowerPoint, Excel, And Word

Daily responsibilities included operational functions such as analyses, report generation, opening new accounts, trade support help, data entry, etc.

Provided quality service and support for the assigned area’s internal business partners and/or external customers and clients University of Central Florida Intramurals, Orlando, FL Official August 2012 – May 2014

Held responsible for maintaining the integrity of the game by keeping intramural games safe and organized

Enforced rules of the game by building players’ trust; best attained by communicating and creating a relationship

Within six months of work, got promoted and trained in the role of official supervisor, overseeing the officials and their daily duties

LEADERSHIP AND INVOLVEMENT

Held position of Athletic Chairman for one year during active membership of the Eta Theta chapter of the Kappa Alpha Theta Female Fraternity August 2011 – August 2015

Helped set up and organized the 5th Annual Fellowship Luncheon hosted by Lucille O’Neal, benefitting the Odessa Chambliss Quality of Life Fund Inc. May 2015

Supported Boys Town of Oviedo, by organizing a field day, with dinner, and spending day at Universal Studios Theme Park with funds raised for the organization by our team Spring 2014

Assisted the Central Florida Sports Commission with sign-ins and set up at the USA Powerlifting Championship they hosted in Orlando, Florida June 2013

Collected data on social media usage from multiple demographics at the Daytona Supercross for the Daytona International Speedway Social Media Squad March 2013

Volunteered at USFTL National Flag Football Tournament; operated sign-ins and acted as liaison between USFTL and players, coaches, referees, and parents January 2013