merchandising y ventas

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    6

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    EGE@JFUHQ@F

    F E`hs, phr ar`lefrkg su fkhr `ljhle`j`hlfd

    y phr mu`fr k` jfk`lh.

    Eg `mufd ohrkf, f k`s ^fergs, f qu`glgs

    dg egah

    thef k` v`ef, dgs fmrfegzjh phr theh su jfr`h

    y jhkprgls`l, f ustgegs qu`glgs cfl sfa`eh

    ohrkfrkg jhl auglhs sglt`k`glths, ca`ths y

    vfdhrgs, dh jufd kg cf fyuefeh f sfd`r

    fegdfltg ausjfleh s`gkprg gd kgbhrjfk`lh

    F E`hs, phr jhdkfr k` v`ef eg agle`j`l yfkhr.

    F k` kferg, qu`gl egseg qug lfj muf k`spfshs.

    F k` pferg, phr sus sfa`hs jhlsgbhs.

    F k`s cgrkflf, phr fphyfrkg s`gkprg glgd qug cfjgr eg k` v`ef e`fr`f.

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    FMQFEGJ@K@GLUH

    Fltgs qug lfef, efr mrfj`fs f thefs dfs pgrshlfs qug kg fphyfrhl egfdmulf kflgrf gl gd egsfrrhddh eg df prgsgltg tgs`s, f dhs jhkgrj`fltgs egdKgrjfeh Khegdh eg Culujh qug jhl pfj`glj`f kg ar`lefrhl dfs ofj`d`efegspfrf phegr rgjfafr df `lohrkfj`l f k`s kfgstrhs qug kg fsgshrfrhl gl gdprgsgltg egsfrrhddh eg df prgsgltg tgs`s y f dfs glsgflzfs qug kgar`lefrhl gl gd egsfrrhddh `ltgmrh eg k` jfrrgrf prhogs`hlfd.

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    LE@JG

    Jhltgl`eh^fm`lfs prgd`k`lfrgsEge`jfthr`f ``Fmrfegj`k`glth ```@le`jg `v@ltrheujj`hl vQgsukgl v`Fastrfji `x

    JF^UWDH @ 6>

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    6.1 OHQKWDFJ@L EGD ^QHADGKF 61

    6.: HABGU@_H MGLGQFD 61

    6.5 HABGU@_HZ GZ^GJO@JHZ 61

    6.7 BWZU@O@JFJ@HL EG DF @L_GZU@MFJ@L 61

    6.? D@K@UFJ@HLGZ EG DF @L_GZU@MFJ@L 6:

    6,= _@FA@D@EFE EG DF @L_GZU@MFJ@L 65

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    1.: EGO@L@J@HLGZ JHLJG^UWFDGZ 5>

    1.5 Z@ZUGKF EG C@^HUGZ@Z 5:

    1.7 Z@ZUGKF EG _FQ@FADGZ 55

    1.? H^GQFJ@HLFD@RFJ@L EG DFZ _FQ@FADGZ 57

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    KGUHEHDHMF EG DF @L_GZU@MFJ@L 5?

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    ^ H A D F J @ H L P K W G Z U Q F 5 =

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    :.5 UGJL@JFZ ^FQF GD ^QHJGE@K @GLUH P GD FLD@Z@ Z

    E G D F @ L O H Q K F J @ L 5 3JF^UWDH @ _ 50

    QGZWDUFEHZ 50

    5.6 ^QHJGZFK@GLUH EG EFUHZ 50

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    FLGSHZ 3:

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    @LUQHEWJJ@L

    Gd prgsgltg trfafbh eg `lvgst`mfj`l sg pdfltgf jhl gd prhps`th eg egtgrk`lfr

    df rgdfj`l qug gx`stg gltrg gd kgrjcfle`s`lm y dfs vgltfs eg dhs jhkgrj`fltgs egd

    Kgrjfeh Khegdh eg Culujh.

    Ddgvfleh gd egsfrrhddh eg df pgqugf gkprgsf, gd jufd s`mug gl `ljrgkglth, fs jhkh

    df lgjgs`efe eg `ljhrphrfr tjl`jfs kgbhrfefs fd s`stgkf eg jhkgrj`fd`zfj`l eg dhs

    prheujths y sgrv`j`hs. Df jhlj`glj`f eg lugstrhs jhkgrj`fltgs eg `kpdgkgltfr pdflgs

    gstrftm`jhs pfrf kgbhrfr su jhkpgt`t`v`efe gl ul kgrjfeh, cfjg lgjgsfr`h flfd`zfr f

    egtfddg dfs e`st`ltfs tjl`jfs jhkgrj`fdgs pfrf `ljrgkgltfr sus vgltfs.

    ^hr tfd kht`vh, chy gl ef, gd kgrjcfle`s`lm sg cf jhlvgrt`eh gl ulf

    cgrrfk`gltf jhkpgt`t`vf qug pgrk`tg kgbhrfr kujchs fspgjths `kphrtfltgs jhkh

    pugegl sgr2 gxc`a`j`l, fka`gltg, `duk`lfj`l, `lorfgstrujturf y df jhkul`jfj`l

    jhl dhs jd`gltgs jhl df o`lfd`efe eg pgrsufe`rdhs pfrf qug pugefl fequ`r`r gd

    prheujth y eg gstf kflgrf phegr `ljrgkgltfr gd l`vgd eg vgltfs eg dhs jhkgrj`fltgs.

    Gd kgrjcfle`s`lm eg kflgrf mglgrfd, fyuef f dhs jhkgrj`fltgs f prgsgltfr

    v`sufdkgltg sus prheujths, sgrv`j`hs y gd lgmhj`h gl s. Gd prgsgltg trfafbh eg

    `lvgst`mfj`l ausjf ego`l`r jhl jdfr`efe dhs t`phs eg kgrjcfle`s`lm y dfs gtfpfs eg

    df vgltf rgdfj`hllehdhs jhl df s`tufj`l fjtufd egd Kgrjfeh Khegdh eg Culujh.

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    QGZWKGL

    Orgltg fd kuleh mdhafd`zfeh qug v`vg chy gl ef df cukfl`efe, jfef vgz shl

    dfs gkprgsfs jhkpgt`t`vfs qug jhlvgrmgl f qug dfs pgqugfs hrmfl`zfj`hlgs qug

    lh gstl prgpfrfefs pfrf `llhvfj`hlgs y lugvhs rgths sgfl fashra`efs h tglmfl ul

    egjd`vg rrgkge`fadg.

    Gl df fjtufd`efe dhs supgrkgrjfehs phr sus s`stgkf eg futhsgrv`j`h cfl

    gvhduj`hlfeh eg tfd ohrkf qug su habgt`vh pr`khre`fd gs qug sus jd`gltgs tglmfl ulf

    gxpgr`glj`f fmrfefadg glohjfleh thehs sus gsougrzhs gl df hrmfl`zfj`l eg thef gd

    rgf egd gstfadgj`k`glth, ua`jfj`l eg dhs prheujths y thehs dhs fspgjths qug

    glmdhafl sg glthrlh tflth `ltgr`hr jhkh gxtgr`hr.

    Jhl gstg o`l sg egsfrrhddf ulf prhpugstf fkpd`f gl oulj`l f ulf cgrrfk`gltf

    oulefkgltfd qug gs gd Kgrjcfle`s`lm efleh shduj`l f ulf sgr`g eg ofdglj`fs y f

    su vgz ausjfleh rgltfa`d`zfr gl gd `ljrgkglth eg dfs vgltfs eg dhs jhkgrj`fltgs egd

    Kgrjfeh Khegdh eg Culujh.

    Gd prgsgltg trfafbh eg `lvgst`mfj`l gst e`v`e`eh gl j`ljh jfptudhs, jhl ul

    fld`s`s y egsfrrhddh qug pgrk`tg ohrkudfr gstrftgm`fs fprhp`fefs pfrf phegr

    kgbhrfr dfs vgltfs eg dhs jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh, gl gstg

    sglt`eh sg cf `ltrheuj`eh gd Kgrjcfle`s`lm jhkh ulf shduj`l fd prhadgkf.

    JF^UWDH @2 gst rgdfj`hlfeh jhl gd prhadgkf eg `lvgst`mfj`l gd jufd trftf sharg gd

    kgrjcfle`s`lm y dfs vgltfs, gl gstg jfptudh sg ego`lg gd pdfltgfk`glth egd

    prhadgkf, ohrkudfj`l egd prhadgkf, habgt`vhs eg df hpgrfj`hlfd`zfj`l eg

    dfs vfr`fadgs, bust`o`jfj`l eg df `lvgst`mfj`l, v`fa`d`efe y d`k`tfj`hlgs.

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    prhadgkf, dfs afsgs tgr`jfs, df rgsgf c`str`jf egd Kgrjfeh Khegdh eg Culujh y

    o`lfdkgltg dfs ego`l`j`hlgs jhljgptufdgs.

    JF^UWDH @@@2 Gl gstg jfptudh sg flfd`zf gd kfrjh kgthehdm`jh gl gd qug sg

    egtfddfl gd l`vgd eg df `lvgst`mfj`l, dhs t`phs eg df `lvgst`mfj`l, e`sgh y gsqugkf

    eg df `lvgst`mfj`l, dhs kthehs eg df `lvgst`mfj`l, df phadfj`l y kugstrf, dfs

    tjl`jfs g `lstrukglths eg rgjhdgjj`l eg efths, y o`lfdkgltg dfs tjl`jfs eg rgjhbh,

    prhjgsfk`glth y prgsgltfj`l eg efths.

    JF^UWDH @_2 Zg pdfltgfl dhs rgsudtfehs eg dhs efths hatgl`ehs mrfj`fs fd

    jugst`hlfr`h, muf eg hasgrvfj`l y muf eg gltrgv`stf dhs jufdgs cfl s`eh prhjgsfehs

    phr kge`h eg df gstfest`jf egsjr`pt`vf, dhs qug sg rgprgsgltfl gl juferhs y mro`jhs

    jhl sus rgspgjt`vhs fld`s`s g `ltgrprgtfj`hlgs.

    JF^UWDH _2 Gl gstg jfptudh sg pdfltgf df e`sjus`l eg rgsudtfehs gl dhs jufdgs sg

    trftfl eg jhltrfstfr dhs fld`s`s g `ltgrprgtfj`hlgs eg dhs rgsudtfehs hatgl`ehs gl

    gd jfptudh @_ jhl dhs fltgjgegltgs, dfs afsgs tgr`jfs y df c`ptgs`s mglgrfd9 gl

    gstg pulth sg vgr`o`jf s` df c`ptgs`s pdfltgfef gs fjgptfef h rgjcfzfef.

    O`lfdkgltg sg egtfddfl dfs jhljdus`hlgs y rgjhkglefj`hlgs gl oulj`l fd

    kgrjcfle`s`lm y dfs vgltfs gl gd Kgrjfeh Khegdh eg Culujh 1>6?9 fs k`skh

    sg gspgj`o`jfl df a`ad`hmrfof y dhs flgxhs egd prgsgltg trfafbh eg `lvgst`mfj`l

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    FAZUQFJU

    Ofj`lm tcg mdhafd`zge whrde d`v`lm cukfl`ty thefy `ljrgfs`lmdy jhkpgt`t`vg o`rks frgjhlvgrm`lm th skfdd hrmfl`zft`hls tcft frg lht rgfey ohr `llhvft`hls fle lgw jcfddglmgs frg

    fashrage hr cfvg fl `rrgkge`fadg egjd`lg.

    Uhefy supgrkfrigts ohr tcg`r sgdo-sgrv`jg systgk cfs gvhdvge sh tcft `ts pr`kfry habgjt`vg `stcft yhur justhkgrs cfvg f pdgfsflt gxpgr`gljg ohjus`lm fdd tcg`r goohrts `l hrmfl`z`lm tcgglt`rg frgf ho tcg gstfad`sckglt, dhjft`hl ho prheujts fle fdd fspgjts Ucgy gljhkpfss ahtc`ltgr`hr fle gxtgr`hr glv`rhlkglt.

    Uh tc`s gle f jhkprgcgls`vg prhphsfd `s egvgdhpge afsge hl f oulefkgltfd thhd tcft `sKgrjcfle`s`lm prhv`e`lm shdut`hls th f lukagr ho schrtjhk`lms fle turl prho`tfadg `l sggi`lm`ljrgfsge sfdgs trfegrs Cuflujh Kfrigt Khegd.

    Uc`s rgsgfrjc whri `s e`v`ege `lth o`vg jcfptgrs, w`tc fl flfdys`s fle egvgdhpkglt tcft fddhwsohrkudft`lm fpprhpr`ftg th `kprhvg sfdgs trfegrs Khegd Cuflujh Kfrigt `l tc`s rgmfre cfs

    aggl `ltrheujge Kgrjcfle`s`lm fs f shdut`hl th tcg prhadgk strftgm`gs.

    JCF^UGQ @2 `s rgdftge th tcg rgsgfrjc qugst`hl wc`jc `s fahut tcg kgrjcfle`s lm fle sfdgs, `ltc`s jcfptgr tcg prhadgk stftgkglt, ohrkudft`hl ho tcg prhadgk, tcg habgjt`vgs ego`lgehpgrft`hlfd`zft`hl ho tcg vfr`fadgs, bust`o`jft`hl ho rgsgfrjc, ogfs`a`d`ty fle d`k`tft`hls.

    JCF^UGQ @@2 @t egfds w`tc tcg tcghrgt`jfd orfkgwhri `l wc`jc tcg c`sthry ho tcg prhadgk, tcgtcghrgt`jfd afs`s, tcg c`sthr`jfd rgv`gw ho tcg Kfrigt Khegd Cuflujh fle o`lfddy jhljgptufdego`l`t`hls frg kglt`hlge.

    JCF^UGQ @@@2 @l tc`s jcfptgr tcg kgtchehdhm`jfd orfkgwhri `l wc`jc tcg dgvgd ho rgsgfrjcegtf`d`lm tcg typgs ho rgsgfrjc, egs`ml fle dfyhut ho rgsgfrjc, rgsgfrjc kgtches, phpudft`hlfle sfkpdg, tgjcl`qugs fle `lstrukglts flfdyzge eftf jhddgjt`hl, fle o`lfddy p`ji tgjcl`qugs,eftf prhjgss`lm fle prgsgltft`hl.

    JCF^UGQ @_2 Ucg rgsudts ho tcg eftf hatf`lge tcrhumc tcg qugst`hllf`rg, mu`eg hasgrvft`hlfle `ltgrv`gw mu`eg wc`jc cfvg aggl prhjgssge ay kgfls ho egsjr`pt`vg stft`st`js fr`sg, wc`jcfrg schwl `l tfadgs fle mrfpcs w`tc tcg`r rgspgjt`vg flfdyzgs fle `ltgrprgtft`hls.

    JCF^UGQ _2 @l tc`s jcfptgr tcg e`sjuss`hl ho rgsudts wc`jc try th jhltrfst tcg flfdys`s fle`ltgrprgtft`hl ho tcg rgsudts hatf`lge `l Jcfptgr @_ w`tc tcg afjimrhule, tcg tcghrgt`jfd afs`sfle tcg mglgrfd cyphtcgs`s fr`sgs9 ft tc`s ph`lt `t `s jcgjige wcgtcgr tcg cyphtcgs`s `s fjjgptgehr rgbgjtge.

    O`lfddy, jhljdus`hls fle rgjhkkgleft`hls frg egtf`dge fjjhre`lm th kgrjcfle`s`lm fle sfdgs`l tcg Kgrjfeh Khegdh Cuflujh - 1>6?9 D`igw`sg tcg d`tgrfturg fle tcg Fllgxgs th tc`s whrieg`lvgst`mfj`l

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    JF^UWDH @

    ^QHADGKF EG @L_GZU@MFJ@L

    6.6 EGZJQ@^J@HL EGD ^QHADGKF

    Gl df fjtufd`efe gd jhljgpth eg kgrjcfle`s`lm gst prgsgltg gl dhs

    jgltrhs jhkgrj`fdgs eg thehs dhs pfsgs egd kuleh y cf mglgrfeh ulf lugvf ohrkf

    eg gltglegr df jhkprf-vgltf.

    Z` k`rfkhs cfj`f gd outurh dfs tgleglj`fs egd kgrjcfle`s`lm m`rfl gl thrlh

    f df jhhpgrfj`l gltrg ofar`jfltgs y e`str`au`ehrgs. Dhs khegdhs qug sg

    v`sdukarfl shl gd GJQ (Goo`j`glt Jhlsukgr Qgsphlsg, rgspugstf go`j`gltg fd

    jhlsuk`ehr), gd trfeg kfrigt`lm (Kgrjcfle`s`lm jhkpfrt`eh) y gd mgh kfrigt`lm

    (kgrjcfle`s`lm gspgjo`jh pfrf egtgrk`lfefs zhlfs). Zgml Afsths Ahuagtf

    (1>>?).

    Gd ^gr cf s`eh p`hlgrh gl gd supgrkgrjfe`skh gl Fkr`jf Dft`lf jhl df

    fpfr`j`l eg dhs supgrkgrjfehs f o`lgs eg dhs fhs j`ljugltf egd s`mdh pfsfeh.

    Fjtufdkgltg t`glg fprhx`kfefkgltg ul

    7>% eg mrfeh eg pglgtrfj`l gl gd pfs. Ufka`l, df fpfr`j`l eg supgrkgrjfehsgl ulf j`uefe gs ul skahdh eg khegrl`efe. D`kf Kgtrhphd`tflf, qug jhljgltrf

    ks eg df tgrjgrf pfrtg eg df prheujj`l lfj`hlfd, cf tgl`eh ulf gvhduj`l kuy

    `kphrtfltg gl gstg jflfd jhkgrj`fd.

    Fs, gl gd fh 1>>>, gl df j`uefe gx`stfl shdh 17 supgrkgrjfehs, lkgrh

    qug jrgj` f 5? gl 1>>7 y qug mrfj`fs fd `kphrtfltg fvfljg gl gd pfs, sg gdgv f

    6:5 gl gd 1>61.

    Gstf e`lk`jf sg cf `eh trfsdfefleh f dfs rgm`hlgs egd `ltgr`hr. Gl 1>>7 sg`lfumur gd pr`kgr supgrkgrjfeh ougrf eg df jfp`tfd, gl Jc`jdfyh.

    Fd fh 1>61, gl gd `ltgr`hr egd pfs, yf sg jhltfaf jhl 56

    supgrkgrjfehs, jhl `ltgrgsfltgs pgrspgjt`vfs eg jrgj`k`glth, efeh qug gd phegr

    fequ`s`t`vh gl fdmulfs j`uefegs cf sua`eh ks qug gl D`kf. (Qgv`stf gd

    Jhkgrj`h).

    Gl gd jfsh eg dhs kgrjfehs trfe`j`hlfdgs, fl ut`d`zfl df tjl`jf egd

    kgrjcfle`s`lm gl ohrkf gkpr`jf s`l d`lgfk`glths qug hr`gltgl dfs fjj`hlgs egegsfrrhddh eg dfs k`skfs, yf sgf phr df ofdtf eg jhlhj`k`glths tjl`jhs y

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    prhogs`hlfdgs eg dhs jhkgrj`fltgs eg dhs kgrjfehs, qu`glgs jhlhjgl df

    prhadgkt`jf pgrh lh t`glgl dhs jhlhj`k`glths sharg dfs tjl`jfs fegjufefs egd

    kgrjcfle`s`lm v`sufd, eg mgst`l y eg sgeujj`l, dh qug trfg jhkh jhlsgjuglj`f

    qug gd l`vgd eg vgltf eg df kfyhrf eg dhs jhkgrj`fltgs eg dhs kgrjfehs

    trfe`j`hlfdgs gl gd ^gr e`sk`luyf orgltg f dhs supgrkgrjfehs, qu`glgs shl

    dhs pr`lj`pfdgs jhkpgt`ehrgs.

    Ega`eh f gstf prhadgkt`jf, fjtufdkgltg dhs kgrjfehs trfe`j`hlfdgs t`glgl

    mrfl `ltgrs phr gkpdgfr gd kgrjcfle`s`lm y gvfdufr gd l`vgd eg vgltfs, tgl`gleh gl

    jugltf gd mrfeh eg sft`sofjj`l eg dhs jhlsuk`ehrgs.

    Zg egag gvfdufr dfs vgltfs ega`eh f su mrfl `kphrtflj`f gl gd kuleh

    fjtufd, jhl df o`lfd`efe eg prhp`j`fr kgbhr rgltfa`d`efe gl lugstrhs lgmhj`hs y eg

    gstf kflgrf jukpd`r jhl dhs habgt`vhs y kgtfs eg df hrmfl`zfj`l, jhltr`auygleh

    fd dhmrh gogjt`vh eg ul sgrv`j`h eg jfd`efe fd jhlsuk`ehr.

    Z`l gkafrmh df `kpdfltfj`l egd kgrjcfle`s`lm y df kgbhrf egd l`vgd eg

    vgltfs, gs ul prhjgsh qug rgqu`grg df pfrt`j`pfj`l eg thehs dhs jhkgrj`fltgs eg

    dhs e`vgrshs kgrjfehs trfe`j`hlfdgs, gl df kfyhrf eg dhs jfshs df `kpdfltfj`l

    eg gsths prhjgshs jhleujg f jfka`hs gl dhs ca`ths eg trfafbh eg dhs jhkgrj`fltgs

    g `ljdush egd k`skh gstfadgj`k`glth jhkgrj`fd. ^hr dh tflth df fpd`jfj`l egd

    kgrjcfle`s`lm y df kgbhrf eg dfs vgltfs jhleujgl f ul prhjgsh jhlt`luh eg

    egsfrrhddh.

    Gl Culujh, gd Kgrjfeh Khegdh prgsgltf ul khegrfeh l`vgd eg vgltfs.

    Gstf s`tufj`l gs rgodgbh eg df `ljhrrgjtf `kpdfltfj`l eg dhs pfshs h gtfpfs pfrf

    phegr jhljrgtfr ulf vgltf sgmurf, dfs jufdgs shl2 df prgpfrfj`l, vgr`o`jfj`l,

    fjgrjfk`glth, prgsgltfj`l, frmukgltfj`l, j`grrg y fld`s`s eg dfs vgltfs. ^hr

    jhls`mu`gltg, df vgltf lh gs fdmh e`oj`d eg rgfd`zfr, pfrf phegr rgfd`zfr dfs

    jhsfs jhrrgjtfkgltg, dhs jhkgrj`fltgs egagl sgmu`r ulf sgr`g eg pfshs h prhjgshsdm`jhs pfrf phegr trftfr eg dhmrfr gd habgt`vh o`lfd eg fkafs pfrtgs, tflth eg

    jhkprfehr jhkh egd vglegehr. ^hr htrf pfrtg, dhs jhkgrj`fltgs lh pugegl

    `ljrgkgltfr gd l`vgd eg sus vgltfs phr qug gx`stg ulf kfdf hpt`k`zfj`l eg dhs

    gspfj`hs y rhtfj`l eg dhs prheujths pfrf df prgstfj`l eg ul prheujth eg jfd`efe y

    eg df fpd`jfj`l `lfegjufef egd `ltgrlgt pfrf `lohrkfr sharg dhs prheujths y

    aglgo`j`hs qug horgjgl. Ufd s`tufj`l hagegjg f ofjthrgs jhkh df `lfegjufef

    `kpdfltfj`l egd kgrjcfle`s`lm, df ego`j`gltg gxc`a`j`l y/h prgsgltfj`l eg dhsprheujths, df `lfprhp`fef `lorfgstrujturf h fka`gltg os`jh y df egsprghjupfj`l eg

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    dhs jhkgrj`fltgs pfrf df jrgfj`l eg ulf pm`lf wga.

    Dfs j`rjulstflj`fs fltgr`hrgs pugegl ddgvfr f dhs jhlsuk`ehrgs f tglgr ulf

    kfdf pgrjgpj`l egd Kgrjfeh Khegdh dh qug `kpge`r egsfrrhddfrsg y phr dh

    tflth dfs vgltfs eg dhs jhkgrj`fltgs egd kgrjfeh tglegrl f e`sk`lu`r, egd

    k`skh kheh lh pherl kgbhrfr su `lorfgstrujturf y phr dh tflth lh sgrl

    jhkpgt`t`vhs orgltg f supgrkgrjfehs jhkh ^dfzf _gf y htrhs.

    Gstf s`tufj`l cfjg lgjgsfr`f df `kpdfltfj`l egd kgrjcfle`s`lm gl gd

    Kgrjfeh Khegdh eg Culujh, jhl ulf fegjufef pfrt`j`pfj`l eg thehs dhs

    k`gkarhs, pfrf kgbhrfr gd l`vgd eg vgltfs y eg gstf kflgrf phegr ar`lefr ul

    sgrv`j`h eg jfd`efe f dhs jhlsuk`ehrgs y ddgmfr f sgr jhkpgt`t`vhs orgltg f

    htrhs supgrkgrjfehs.

    6.1 OHQKWDFJ@L EGD QHADGKF

    Gl gstg pulth sg kugstrf gd prhadgkf mglgrfd y dhs prhadgkfs gspgjo`jhs,

    dhs jufdgs sg kglj`hlfl f jhlt`lufj`l.

    6.1.6 ^rhadgkf Mglgrfd

    Eg qu kflgrf sg rgdfj`hlf gd kgrjcfle`s`lm y dfs vgltfs eg dhs jhkgrj`fltgs egd

    Kgrjfeh Khegdh eg Culujh8

    6.1.1 ^rhadgkfs Gspgjo`jhs

    Eg qu kflgrf sg rgdfj`hlf gd kgrjcfle`s`lm v`sufd y dfs vgltfs eg dhs

    jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh8

    Eg qu kflgrf sg rgdfj`hlf gd kgrjcfle`s`lm eg mgst`l y dfs vgltfs eg

    dhs jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh8

    Eg qu kflgrf sg rgdfj`hlf gd kgrjcfle`s`lm eg sgeujj`l y dfs vgltfs eg

    dhs jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh8

    6.: Habgt`vh Mglgrfd

    Egtgrk`lfr df rgdfj`l gx`stgltg gltrg gd kgrjcfle`s`lm y dfs vgltfs eg dhs

    jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

    6.5 Habgt`vhs Gspgjo`jh

    Flfd`zfr df rgdfj`l gltrg gd kgrjcfle`s`lm v`sufd y dfs vgltfs eg dhs

    jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

    @eglt`o`jfr df rgdfj`l gltrg gd kgrjcfle`s`lm eg mgst`l y dfsvgltfs eg dhs jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

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    Gstfadgjgr df rgdfj`l gltrg gd kgrjcfle`s`lm eg sgeujj`l y dfs

    vgltfs eg dhs jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

    6.7 BWZU@O@JFJ@L EG DF @L_GZU@MFJ@L

    Dhs d`lgfk`glths qug pgrk`t`grhl bust`o`jfr y sustgltfr df

    rgdgvflj`f egd prgsgltg `lohrkg eg `lvgst`mfj`l shl dhs s`mu`gltgs2

    6.7.6 Bust`o`jfj`l ^rjt`jf

    F kflgrf eg hpt`k`zfr gd kgrjcfle`s`lm gl dhs jgltrhs

    jhkgrj`fdgs gs lgjgsfr`h `eglt`o`jfr dhs ofjthrgs qug `lj`e`grhl gl gd

    k`skh, pfrf phegr egtgjtfr dfs ohrtfdgzfs, hphrtul`efegs, ega`d`efegs y

    fkglfzfs.

    Gs phr gsth, qug df `lvgst`mfj`l tuvh jhkh o`l rgfd`zfr ul

    gstue`h gl gd Kgrjfeh Khegdh eg Culujh qug pgrk`t` rgjhdgjtfr efths y f

    su vgz horgjgr fd ^rgs`egltg eg df k`skf, ulf `lohrkfj`l jdfrf y jhlj`sf

    rgogrgltg fd kgrjcfle`s`lm qug gl gddf sg egsfrrhddf, y gd l`vgd eg vgltfs eg

    dhs jhkgrj`fltgs, pfrf qug afsfehs gl e`jchs rgsudtfehs sg pugef tglgr df

    phs`a`d`efe eg fehptfr kge`efs, shduj`hlgs y kgbhrfs qug dhmrgl fukgltfr sus

    l`vgdgs eg jhkpgt`t`v`efe, fs jhkh tfka`l df jfpfj`efe eg hrmfl`zfr y

    pgrogjj`hlfr gd kgrjcfle`s`lm.

    6.7.1 Bust`o`jfj`l Zhj`fd

    Gd egsfrrhddh egd trfafbh eg `lvgst`mfj`l oug aglgo`j`hsh pfrf dhs

    jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh, yf qug prhphrj`hl`lohrkfj`l sharg dhs aglgo`j`hs qug jhlddgvfl ulf fegjufef

    `kpdgkgltfj`l eg dfs tjl`jfs egd kgrjcfle`s`lm, ar`lefleh eg gstf kflgrf

    ul sgrv`j`h eg jfd`efe y kgbhrfleh s`ml`o`jft`vfkgltg dfs vgltfs eg dhs

    jhkgrj`fltgs.

    6.? D@K@UFJ@HLGZ

    Gd fspgjth qug d`k`t gd prgsgltg `lohrkg eg `lvgst`mfj`l, gs df pfrtgtgjlhdm`jf yf qug lh sg jhlt jhl suo`j`gltg jhlhj`k`glth eg shotwfrg pfrf gd

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    prhjgsfk`glth eg efths.

    6.= _@FA@D@EFE

    Dhs fspgjths qug jhltr`auygrhl fd egsfrrhddh egd prgsgltg trfafbh eg

    `lvgst`mfj`l shl dhs s`mu`gltgs2

    6.=.6 Fspgjth A`ad`hmro`jh

    ^frf gd egsfrrhddh egd `lohrkg eg `lvgst`mfj`l sg jhlt jhl

    d`arhs, tgxths v`rtufdgs y pm`lfs wga sharg kgrjcfle`s`lm y vgltfs qug s`rv`grhl

    jhkh ougltgs eg jhlsudtf, egd k`skh kheh, df a`ad`htgjf eg df Wl`vgrs`efe

    Lfj`hlfd Cgrk`d`h _fde`zl prgsgltf fdmulhs d`arhs sharg df vfr`fadg

    `legpgle`gltg (kgrjcfle`s`lm) y vfr`fadg legpgle`gltg (vgltfs).

    6.=.1 Fspgjth Gjhlk`jh

    Gl gstg pulth sg tuvh gl jugltf dhs rgjurshs gjhlk`jhs prhvgl`gltgs egd

    fphrtg eg dhs tgs`stfs pfrf df gdfahrfj`l y egsfrrhddh egd prgsgltg ^rhygjth eg

    @lvgst`mfj`l.

    6.=.: Fspgjth Ugkphrfd

    ^frf gd egsfrrhddh egd prgsgltg trfafbh eg `lvgst`mfj`l sg jhlt jhl

    e`gz kgsgs eg t`gkph, dhs pr`kgrhs j`ljh kgsgs egst`lfehs f df gdfahrfj`l eg

    prhygjth eg tgs`s y dhs dt`khs j`ljh fd @lohrkg o`lfd eg lvgst`mfj`l.

    6.=.5 Fspgjth eg fsgshrfk`glth

    Gl gstg fspgjth dhs tgs`stfs jhltfrhl jhl gd fphyh egd @lm. L`igr Bchl

    Zfd`lfs Fdgbflerh, qu`gl ar`le hr`gltfj`l y fsgshrfk`glth pfrf gd

    egsfrrhddh egd prgsgltg `lohrkg eg @lvgst`mfj`l.

    6.=.7 Fspgjth eg Fjjgs`a`d`efe

    Gl gstg pulth sg tuvh df futhr`zfj`l egd fek`l`strfehr egd Kgrjfeh

    Khegdh eg Culujh, gd Zr. B`kk Lhdfsjh Jhtr`lf, pfrf fpd`jfr dhs `lstrukglths eg

    `lvgst`mfj`l qug sg rgqu`r` pfrf df rgjhdgjj`l eg efths y htrfs `lohrkfj`hlgs

    lgjgsfr`fs sharg df hrmfl`zfj`l.

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    JF^UWDH @@

    KFQJHUGQ@JH

    1.6 FLUGJGEGLUGZ EGD ^QHADGKF

    Dugmh eg cfagr v`s`tfeh df a`ad`htgjf jgltrfd eg df Wl`vgrs`efe Lfj`hlfd

    Cgrk`d`h _fde`zl, df Gsjugdf eg ^hst Mrfeh y dhs s`t`hs wga jhl gd habgt`vh

    eg hatglgr `lohrkfj`l sharg gstue`hs rgfd`zfehs jhl fltgr`hr`efe sg dhmr

    rgjhp`dfr `lohrkfj`l sharg dfahrgs `lvgst`mft`vfs h trfafbhs eg `lvgst`mfj`l

    s`k`dfrgs, gljhltrlehsg fs dhs s`mu`gltgs fltgjgegltgs eg gstue`h2

    1.6.6 F l`vgd dhjfd

    U@UWDH2 Wsh eg dfs tgjl`jfs eg kgrjcfle`s`lm phr dhs k`lhr`stfs egd

    e`str`th eg cuflujh.

    FWUHQ 2 D`lfrgs Agrfl, ]`dd`fk M`hvfll`.

    _FQ@FADG2 @legpgle`gltg.

    FLH 2 1>>1

    JHLJDWZ@HLGZ2

    Uuvh jhkh habgt`vh pr`lj`pfd, egtgrk`lfr s` gx`stgl jhlhj`k`glths eg

    Kgrjcfle`s`lm phr pfrtg eg dhs ahegmugrhs y gkprgsfs e`str`au`ehrfs eg mhdhs`lfs,

    eg gstf j`uefe. Dhs kthehs fpd`jfehs gl gstf `lvgst`mfj`l ougrhl, gd ktheh

    egsjr`pt`vh qug pgrk`t` egsj`orfr df `loduglj`f qug t`glg df ut`d`zfj`l eg tjl`jfs

    fegjufefs egd Kgrjcfle`s`lm9 ktheh gxpd`jft`vh, pgrk`t` hasgrvfr df kfyhr

    jhljurrglj`f eg jhlsuk`ehrgs f fqugddfs ahegmfs qug ausjfl fpd`jfr gd

    kgrjcfle`s`lm y gd ktheh flfdt`jh qug jhls`st` gl flfd`zfr fd ahegmugrh eg df

    j`uefe f trfvs eg gltrgv`stfs. O`lfdkgltg, sg ddgm f df jhljdus`l eg qug lhgx`stg ul trfafbh jhhre`lfeh gltrg gd ahegmugrh y gd e`str`au`ehr eg mhdhs`lfs, eg

    tfd kflgrf, qug gx`stg gd egsgh, gl dhs jhkgrj`fltgs eg jhlhjgr dfs tjl`jfs eg

    kgrjcfle`s`lm.

    1.6.1 F l`vgd lfj`hlfd

    U@UWDH2 ^rhpugstfs eg kgrjcfle`s`lm jhkh cgrrfk`gltf eg kfrigt`lm gl df

    egj`s`hl eg jhkprf, pfrf `ljrgkgltfr dfs vgltfs eg dhs prheujthst`glef Zfl Flergs.

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    FWUHQ 2 jftfd`lf Zfljcgs, ftr`j`f

    _FQ@FADG2 @legpgle`gltg.

    FLH 2 1>66

    JHLJDWZ@HLGZ2

    Gd kgrjcfle`s`lm gs ulf tjl`jf qug cfjg ulhs fhs sg `ltrheubh fd kgrjfeh

    pgruflh, phr dh tflth gstf cgrrfk`gltf lh cf s`eh kuy fpd`jfef gl dhs e`vgrshs

    lgmhj`hs gspgj`fdkgltg gl dhs pgqughs y kge`flhs.

    Gd e`fmlst`jh rgfd`zfeh jhlvgrmg qug gs lgjgsfr`h `llhvfr y kflgbfr

    lugvfs gstrftgm`fs eg kfrigt`lm qug pgrk`tfl ftrfgr lugvhs jd`gltgs, gl oulj`l f df

    tjl`jf eg kgrjcfle`s`lm rgltfa`d`zfleh jfef gspfj`h egd pulth eg vgltf.

    1.6.: F l`vgd `ltgrlfj`hlfd

    U@UWDH 2 Wsh egd kgrjcfle`s`lm k`x jhkh frkf jhkpgt`t`vf gl df vgltf

    eg rgorgsjhs jfrahlftfehs

    FWUHQ 2 Flergu Grekglmgr, Kfrf @sfagd.

    _FQ@FADG2 @legpgle`gltg.

    FLH 2 600:

    JHLJDWZ@HLGZ2

    Uuvh jhkh prhps`th egkhstrfr qug gd ush eg dfs tjl`jfs egd

    Kgrjcfle`s`lm gs oulefkgltfd gl df egj`s`l eg jhkprf eg dhs jhlsuk`ehrgs pfrf

    df vgltf eg dhs rgorgsjhs jfrahlftfehs gl Muftgkfdf. Jhljduyg egkhstrfleh qug

    gd kgrjcfle`s`lm k`x gs ul frkf jhkpgt`t`vf ougrtg qug fyuef f fukgltfr gd

    vhdukgl eg vgltfs eg dfs gkahtgddfehrfs, egsjuar`r dfs e`ogrgltgs tjl`jfs egd

    kgrjcfle`s`lm k`x, rgodgbfr df `kphrtflj`f eg df ut`d`zfj`l eg dfs tjl`jfs

    egsjua`grtfs y jhkpfrfr df go`j`glj`f egd kgrjcfle`s`lm k`x ut`d`zfehs phr Jhjf

    Jhdf vgrsus ^gps` Jhdf.

    U@UWDH 2 Df gogjt`v`efe egd kgrjcfle`s`lm gl df vgltf eg prheujths eg

    jhkprf phr `kpudsh, gl df t`glef eg futhsgrv`j`hs.

    FWUHQ 2 Khrg`rf Mhlzfdgs, Ucgdkf Jfrhd`lf

    _FQ@FADG2 @legpgle`gltg.

    FLH 2 600=

    JHLJDWZ@HLGZ2

    Uuvh jhkh o`l pr`khre`fd qug dfs pgrshlfs qug sg gljugltrfl

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    rgdfj`hlfefs egltrh egd rgf eg kgrjfegh egtgrk`lgl df ohrkf ks jhrrgjtf y

    go`jfz eg ut`d`zfr dfs cgrrfk`gltfs qug lhs horgjg gd kgrjcfle`s`lm,

    gspgjo`jfkgltg gl df jftgmhrf eg prheujths eg jhkprf phr `kpudsh, f trfvs egd

    jflfd eg egtfdd`stfs jhlohrkfeh phr dfs t`glefs eg futhsgrv`j`h. Dhs rgsudtfehs

    hatgl`ehs eg gstf `lvgst`mfj`l oug qug gd 7>% eg dfs gkprgsfs jugltf jhl

    pgrshlfd gljfrmfeh eg df dfahr eg kgrjcfle`s`lm y gd k`skh gs jhltrftfeh

    e`rgjtfkgltg phr dfs gkprgsfs9 gd kfyhr hastjudh pfrf rgfd`zfr gstfs gxc`a`j`hlgs,

    dh jhlst`tuygl, pr`khre`fdkgltg dfs hrmfl`zfj`hlgs gstfadgj`efs phr dhs gljfrmfehs

    eg kgrjfegh eg dhs gstfadgj`k`glths egtfdd`stfs, sgmu`efs phr df ofdtf eg

    jfpfj`tfj`l gl gd pgrshlfd qug rgfd`zf df dfahr eg kgrjcfle`s`lm, yf qug sg

    jfrgjg eg gsjugdfs gspgj`fd`zfefs ehleg gstg pgrshlfd pugeg sgr

    jfpfj`tfeh y pugef fprglegr f jrgfr gxc`a`j`hlgs ks `llhvfehrfs9 o`lfdkgltg, df

    e`sphs`j`l gl mlehdfs ut`d`zfef pfrf sus prheujths gst rgm`ef phr dfs lhrkfs

    gstfadgj`efs phr gd pgrshlfd eg kgrjfegh eg jfef ulf eg dfs jfeglfs eg

    supgrkgrjfehs, phr dh qug gs ul ofjthr qug sg gljugltrf ougrf eg su jhltrhd. Z`l

    gkafrmh, gddhs prgo`grgl df e`sphs`j`l chr`zhltfd, yf qug dgs pgrk`tg tglgr ulf

    kfyhr prgsglj`f eg kfrjf ega`eh f df d`k`tfj`l eg prheujths jhl qug jugltfl.

    1.1 AFZGZ UGQ@JFZ

    Egspus eg cfagr rgv`sfeh e`vgrsfs ougltgs eg `lohrkfj`l jhkh

    d`arhs, rgv`stfs, pm`lfs wga sharg df vfr`fadg `legpgle`gltg

    (kgrjcfle`s`lm) y df vfr`fadg egpgle`gltg (vgltfs), f jhlt`lufj`l sg egtfddfl dhs

    jhljgpths y e`kgls`hlgs sharg jfef ulf eg gstfs.

    1.1.6 AFZG UGQ@JF

    GD KGQJCFLE@Z@LM

    F. EGO@L@J@HLGZ.

    ]gddchoo, Fdf`l9 Kfsshl, Bgfl k`dg (1>>62:?) fo`rkf qug gd

    kgrjcfle`s`lm gs gd jhlbulth eg kthehs y tjl`jfs jhleujgltgs f efr fd

    prheujth ul fjt`vh pfpgd eg vgltf, phr kge`h eg su prgsgltfj`l y glthrlh,

    pfrf hpt`k`zfr su rgltfa`d`efe.

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    Df Fjfegk`f Orfljgsf eg J`glj`fs Jhkgrj`fdgs prgj`sf qug gd

    kgrjcfle`s`lm gs df pfrtg egd kfrigt`lm qug glmdhaf dfs tjl`jfs

    jhkgrj`fdgs qug pgrk`tg prgsgltfr fltg gd phs`adg jhkprfehr o`lfd gd prheujth h

    sgrv`j`h gl dfs kgbhrgs jhle`j`hlgs kftgr`fdgs y ps`jhdm`jfs. Gd kgrjcfle`s`lm

    t`gleg f sust`tu`r df prgsgltfj`l pfs`vf egd prheujth h sgrv`j`h phr ulf

    rgprgsgltfj`l fjt`vf, fpgdfleh

    f theh dh qug pugeg cfjgrdh ks ftrfjt`vh2 jhdhjfj`l, orfjj`hlfk`glth, glvfsg y

    prgsgltfj`l, gxc`a`j`l, `lstfdfj`l, gtj. (Ahrt Kuhz, K`mugd lmgd, 1>>5260.)

    Gd kgrjcfle`s`lm pugeg sgr pgrj`a`ef egseg ehs pulths eg v`stf

    e`ogrgltg, df pr`kgrf sg rgo`grg f dhs ofar`jfltgs, pfrf gddhs gd kgrjcfle`s`lm

    jhls`stg gl efr f jhlhjgr dhs prheujths eg kflgrf

    go`jfz phr kge`h eg dfs tjl`jfs egd pfjifm`lm y df puad`j`efe, jhl df o`lfd`efe

    eg ftrfgr df ftglj`l egd jd`gltg cfj`f gd prheujth9 y phr htrh dfeh, pfrf dhs

    e`str`au`ehrgs, gd kgrjcfle`s`lm gs gd jhlbulth eg tjl`jfs pfrf ulf prgsgltfj`l

    gstrftm`jf eg dhs prheujths, jhl gd habgt`vh eg `ljrgkgltfr gd l`vgd eg vgltf.

    (^fdhkfrgs Ahrbf, 1>66).

    Zgml Igplgr, 600:, j`tfeh gl gd d`arh eg ^fdhkfrgs Ahrbf (1>>7), gd

    kgrjcfle`s`lm `kpd`jf qug gd ofar`jfltg y/h e`str`au`ehr jugltg jhl gd prheujth

    fegjufeh, gl df jflt`efe fegjufef, fd prgj`h fegjufeh, gl gd khkglth fegjufeh y

    gl gd dumfr fegjufeh.

    A. OWLJ@HLGZ EGD KGQJCFLE@Z@LM

    Gd kgrjcfle`s`lm pugeg jukpd`r eg kflgrf pfrfdgdf h phr sgpfrfeh

    e`vgrsfs oulj`hlgs, yf sgf phr kge`h eg fjj`hlgs jhljrgtfs h phr habgt`vhs qugsg prgtglegl jhlsgmu`r, phr dh tflth f jhlt`lufj`l sg egtfddfl dfs pr`lj`pfdgs

    oulj`hlgs eg df k`skf9 sgml ^fdhkfrgs Ahrbf (1>66).

    ^r`lj`pfdgs Oulj`hlgs egd kgrjcfle`s`lm rgfd`zfefs phr gd ofar`jfltg. Dfs

    pr`lj`pfdgs oulj`hlgs egd kgrjcfle`s`lm rgfd`zfefs phr gd ofar`jfltg shl dfs

    s`mu`gltgs2

    E`sgh eg ul pfjifm`lm ftrfjt`vh y pgrsufs`vh.- Dhs pr`lj`pfdgs

    ftr`auths os`jhs egd glvfsg eg ul prheujth, shl gd e`sgh, gd mrfo`skh y gdjhdhr9 gsths shl dhs qug egtgrk`lfl gd x`th h orfjfsh eg dhs k`skhs,

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    pr`lj`pfdkgltg jufleh gd prheujth t`glg qug vglegrsg f s k`skh.

    E`sgh eg df ^uad`j`efe gl gd dumfr eg vgltf (^D_). Df puad`j`efe

    qug gd ofar`jfltg e`oulef gl gd pulth eg vgltf, pgrk`t`r fukgltfr df

    gogjt`v`efe y gd l`vgd eg dfs vgltfs, egd k`skh kheh, ohrtfdgjgr df `kfmgl

    jhrphrft`vf, df puad`j`efe y df prhkhj`l eg dhs a`glgs h sgrv`j`hs qug

    jhkgrj`fd`zf.

    Zupgrv`sfr dhs prheujths gl gd pulth eg vgltf.- Gd egtfdd`stf sg hjupf eg df

    mgst`l egd gspfj`h, pgrh gd ofar`jfltg tfka`l t`glg qug supgrv`sfr df jhrrgjtf

    prgsgltfj`l eg dhs prheujths gl gd d`lgfd, fs jhkh su prgsgltfj`l, gl gd jufd

    sg t`glg qug vgr`o`jfr dfs rhturfs eg sthjis, df orgsjurf y gd gstfeh eg dhs

    prheujths, df jhrrgjtf o`bfj`l eg prgj`hs, gtj., kge`fltg df rgfd`zfj`l eg

    fjj`hlgs eg kgrjcfle`s`lm, tgl`gleh gl jugltf df phdt`jf eg kfrigt`lm jhl df

    o`lfd`efe eg2

    @lodu`r gl df prgsgltfj`l egd prheujth.

    E`ogrglj`frsg eg sus jhkpgt`ehrgs.

    ^rhkhvgr su prheujth.

    Cfjgr ks ftrfjt`vh y vglegehr su prheujth.

    Urfeg Kfrigt`lm. Kfltglgr auglfs rgdfj`hlgs gltrg gd

    ofar`jfltge`str`au`ehr y e`str`au`ehrofar`jfltg.-Gd ofar`jfltg egag eg

    trftfr eg gstfadgjgr jhdfahrfj`hlgs eurfegrfs y frkhl`hsfs jhl gd e`str`au`ehr

    y v`jgvgrsf, phr kge`h eg e`ogrgltgs fjt`v`efegs jhkh2 e`sgh eg lugvhs

    prheujths y

    glvfsgs, prhkhj`hlgs, puad`j`efe, rgohrzfr sthjis, egtgrk`lfj`l eg ul

    surt`eh fegjufeh, gtj. Df pfrt`j`pfj`l gltrg fkahs sg prheujg egfjugreh f df phdt`jf gstrftm`jf eg dfs gkprgsfs f trfvs egd trfeg kfrigt`lm.

    ^frf ulf kfyhr jhkprgls`l, vfsg dfs `dustrfj`hlgs L 5 y L 7.

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    @dustrfj`l 5. Oulj`hlgs egd Kgrjcfle`s lm egd Ofar`jfltg

    OWGLUG2 ^fdhkfrgs Ahrbf, 1>66.

    @dustrfj`l 7. Kgrjcfle`s`lm egd Ofar`jfltg

    OWGLUG2 ^fdhkfrgs Ahrbf, 1>66

    ^r`lj`pfdgs Oulj`hlgs egd kgrjcfle`s`lm rgfd`zfefs phr gd egtfdd`stf.- Dfspr`lj`pfdgs oulj`hlgs egd kgrjcfle`s`lm rgfd`zfefs phr gd egtfdd`stf shl dhs

    s`mu`gltgs2

    Fmrupfj`l Gstrftm`jf eg dhs ^rheujths.- Gl gstg pulth sg pugeg

    ego`l`r fd surt`eh jhkh ul jhlbulth eg rgogrglj`fs qug horgjg ul

    gstfadgj`k`glth jhkgrj`fd f su jd`gltg jdfvg , pfrf phegr sft`sofjgr pfrtg

    eg sus lgjgs`efegs, eg tfd kflgrf qug sg pugef phs`j`hlfr gstrftm`jfkgltg gl

    gd kgrjfeh y fs dhmrfr fd ofar`jfltg y jhkgrj`fltg hatglmfl aglgo`j`hs qugmglgrgl rgltfa`d`efe. Gd surt`eh egag eg fmrupfrsg phr jftgmhrfs eg

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    prheujths.

    E`sgh eg df frqu`tgjturf gxtgr`hr g `ltgr`hr egd

    gstfadgj`k`glth.- Gd kgrjcfle`s`lm t`glg jhkh o`l prhvhjfr, `lohrkfr g

    `lv`tfr f dhs jd`gltgs h pad`jh gl mglgrfd f `lmrgsfr fd gstfadgj`k`glth

    jhkgrj`fd f trfvs eg dhs gdgkglths qug ohrkfl df frqu`tgjturf gxtgr`hr egd

    gstfadgj`k`glth jhkh df ofjcfef, rtudhs, aflegrhdfs, gsjfpfrftgs, gtj.

    Egltrh eg df t`glef, f trfvs, eg dhs gdgkglths eg df frqu`tgjturf `ltgr`hr

    jhkh shl2 df zhlf jfd`gltg, orf y lfturfd, df e`sphs`j`l egd kha`d`fr`h y

    gd e`sgh eg dhs pfs`ddhs, sg dhmrfr ul odubh eg j`rjudfj`l eg jd`gltgs eg

    kflgrf hreglfef y jkhef.

    Dhjfd`zfj`l gstrftm`jf eg dhs prheujths sharg df supgro`j`g eg

    vgltfs.- Gd egtfdd`stf t`glg qug fpd`jfr tjl`jfs eg

    kgrjcfle`s`lm gl gd pulth eg vgltf jhl gd o`l eg dhjfd`zfr

    gstrftm`jfkgltg dhs prheujths gl oulj`l f jr`tgr`hs qug pgrk`tfl df fegjufef

    mgst`l eg df supgro`j`g eg vgltfs, gl oulj`l f df rhtfj`l, j`rjudfj`l, t`phs

    eg jhkprf, tr`pdg gogjth egd FEL.

    ^rgsgltfj`l gstrftm`jf eg dhs prheujths sharg gd d`lgfd.- Gs `kphrtfltg df

    tjl`jf y gstt`jf eg dhs prheujths sharg gd d`lgfd eg egsfrrhddh jhl df o`lfd`efe

    eg hrmfl`zfr gxphs`j`l eg dhs frtjudhs gl oulj`l eg dhs l`vgdgs y zhlfs eg

    prgsgltfj`l, t`phs y ohrkfs eg `kpdfltfj`l y jr`tgr`hs eg gxc`a`j`l eg dhs

    frtjudhs.

    Mgst`l gstrftm`jf egd gspfj`h.- Jhls`stg gl jfdjudfr df dhlm`tue qug

    egag phsggr gd d`lgfd pfrf gd gstfadgj`k`glth eg jfef rgogrglj`f h frtjudh qug

    jhkphlg gd surt`eh eg ul egtgrk`lfeh gstfadgj`k`glth jhkgrj`fd. Jfef

    rgogrglj`f egag tglgr gl gd d`lgfd ul gspfj`h gl oulj`l f sus rgsudtfehs, ul

    prheujth jhl ul l`vgd eg gdgvfeh l`vgd eg vgltfs h jhl ul fdth aglgo`j`h arutht`glg qug e`sphlgr eg ul `kphrtfltg d`lgfd gl oulj`l f sus rgsudtfehs y/ h

    rgltfa`d`efe, pgrh tfka`l gs `kphrtfltg tglgr gl jugltf qug theh prheujth

    lgjgs`tf eg ul gspfj`h jhkh kl`kh pfrf fdjflzfr gd x`th.

    ^frf gd kgbhr gltgle`k`glth egd tgkf, f jhlt`lufj`l sg prgsgltfl dfs `dustrfj`hlgs

    L ? y =.

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    @dustrfj`l ?. Oulj`hlgs egd Kgrjcfle`s`lm egd E`str`au`ehr (Egtfdd`

    OWGLUG2 ^fdhkfrgs Ahrbf, 1>66

    @dustrfj`l =. Kgrjcfle`s`lm egd E`str`au`ehr

    OWGLUG2 ^fdhkfrgs Ahrbf, 1>66

    J. OFZGZ EG F^D@JFJ@L EGD KGQJCFLE@Z@LM

    Zgml Afsths Ahuagtf, 1>>?, pfrf ulf fpd`jfj`l go`j`gltg egd

    kgrjcfle`s`lm, sg rgqu`grg eg df pugstf gl prjt`jf eg ulf pdfl`o`jfj`l eg

    fjj`hlgs, hr`gltfehs fd dhmrh eg habgt`vhs, gstg prhjgsh eg fpd`jfj`l sg egsfrrhddf

    gl dfs s`mu`gltgs ofsgs2

    Gtfpf eg df ^rgpfrfj`l.- Zg egsfrrhddf gl gd rgf eg kfrigt`lm y gd x`th

    egpgleg eg df e`sjrgj`l egd pgrshlfd, pfrf qug lh gx`stf o`dtrfj`hlgs f dhs

    t`e D t` `e e d ` ` t

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    Df ^dfl`o`jfj`l.- Gl gstg pulth sg t`glg qug egtgrk`lfr dfs ogjcfs eg dfs

    fjj`hlgs eg kgrjcfle`s`lm.

    Gd trftfk`glth eg df `lohrkfj`l.- Gd bgog eg rgf egag `lohrkfrsg

    sharg fsulths qug fogjtfl f df fjj`l jhkh prgj`hs, eurfj`l, gtj., jhl gd

    o`l eg ddgmfr f ul fjugreh jhl dhs prhvggehrgs.

    Gd fprhv`s`hlfk`glth.- Jhls`stgl gl prgvgr eg jflt`efegs lgjgsfr`fs

    (l` `lorfgst`kfj`l, tfkphjh sharggst`kfj`l). Fqu tfka`l sg pugeg

    kglj`hlfr qug gs lgjgsfr`h gv`tfr dfs rhturfs eg sthji.

    Df vfdhr`zfj`l.- Jhls`stg gl prgv dhs phs`adgs prhadgkfs eg

    hrmfl`zfj`l eg df fjj`l jhkgrj`fd y jhlo`rkfr dfs jhdhjfj`hlgs y

    jhkprhk`shs (gltrgmf hphrtulf eg dhs prheujths).

    Gtfpf eg Qgfd`zfj`l.- Gl gstf gtfpf sg t`glg qug tglgr gl jugltf dfs

    s`mu`gltgs tfrgfs2

    Df ^rgsgltfj`l.- Gs df gtfpf eg rgfd`zfj`l egd kftgr`fd h frtjudh.

    Df puad`j`efe.- Gs df e`sphs`j`l eg gdgkglths puad`j`tfr`hs jhkh

    jfrtgdgs, pstgrgs, sphts puad`j`tfr`hs, gtj., fyuef f prhkhj`hlfd gd frtjudh

    h a`gl.

    Df fka`gltfj`l.- Jhls`stg gl fmrgmfr gdgkglths qug `ljrgkgltgl

    gd pulth eg vgltf h frtjudh gl pfrt`judfr.

    Gtfpf egd sgmu`k`glth.- Gs df ofsg o`lfd. Dfs gtfpfs qug sg t`glgl gl

    jugltf shl dhs s`mu`gltgs2

    Jhltrhd eg dfs fjj`hlgs.- Fqu sg rgfd`zf jhltrhd sharg dhs rgjurshs

    ut`d`zfehs, tfka`l `ljduyg df v`m`dflj`f egd t`gkphs, `kfmgl, gtj.

    Fld`s`s eg rgsudtfehs.- Gl gstf gtfpf sg rgfd`zf df `ltgrprgtfj`l

    eg dhs rgsudtfehs eg vgltfs. Df `lohrkfj`l pugeg sgr t`d tflths pfrf gd

    ofar`jfltg jhl pfrf dhs e`str`au`ehrgs.

    Fld`s`s egd sharfltg.- Gstue`fr df kgrjfljf qug lh sg cf vgle`eh y qug

    prhafadgkgltg pugeg fogjtfr df prgsgltfj`l phstgr`hr egd d`lgfd.

    E. U@^HZ EG KGQJCFLE@Z@LM

    Fd rgogr`rsg sharg dhs t`phs eg Kgrjcfle`s`lm, Ahrt Kuhz,

    1>>59 Afsths Ahuagtf, 1>>?, ^fdhkfrgs Ahrbf, 1>669 kfl`o`gstfl dh s`mu`gltg2

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    Kgrjcfle`s`lm v`sufd h eg prgsgltfj`l.- Fphyf sus egj`s`hlgs

    gl sg`s gdgkglths hpgrft`vhs, jhkh gd e`sgh egd glvfsg egd prheujth h

    pfjifm`lm, df frqu`tgjturf gxtgr`hr g `ltgr`hr egd gstfadgj`k`glth jhkgrj`fd, gd

    gsjfpfrft`skh, dhs gdgkglths eg df ftksogrf jhkgrj`fd, dfs tjl`jfs eg

    prgsgltfj`l egd prheujth y df puad`j`efe gl gd dumfr eg vgltf.

    Jhls`stg gl gxc`a`r jhrrgjtfkgltg dhs prheujths egtgrk`lfleh su dumfr

    eg ua`jfj`l gl gd d`lgfd, jhl df o`lfd`efe eg hpt`k`zfr df j`rjudfj`l eg dhs

    jd`gltgs egltrh egd gstfadgj`k`glth jhkgrj`fd y eg gstf ohrkf, cfjgr qug df

    jhkprf rgsudtg dh ks jkhef y ftrfjt`vf pfrf gd jd`gltg y dh ks rgltfadg

    phs`adg pfrf gd egtfdd`stf. Gd habgt`vh egd kgrjcfle`s`lm v`sufd gs prgsgltfr dhs

    prheujths gl dfs kgbhrgs jhle`j`hlgs v`sufdgs y eg fjjgs`a`d`efe pfrf

    kftgr`fd`zfr df vgltf y/h prhvhjfr dfs vgltfs phr `kpudsh.

    Gdgkglths2 F jhlt`lufj`l sg egtfddfl dhs gdgkglths hpgrft`vhs2

    ^fjifm`lm h glvfsg egd prheujth.- Gs gd jhlbulth eg

    gdgkglths v`sufdgs qug pgrk`tg prgsgltfr gd prheujth fd phs`adg jhkprfehr

    dh ks ftrfjt`vh phs`adg trflsk`t`gleh df kfrjf y phs`j`hlfk`glth.

    Ufka`l sg rgo`grg f dhs ftr`auths `ltrlsgjhs jhkh gd jhdhr, ohrkf y

    tgxturf, fs jhkh gdgkglths gxtrlsgjhs

    jhkh df kfrjf. Gd pfjifm`lm egd prheujth egag gstfr e`sgfeh pfrf qug

    jhls`mf vglegrsg f s k`skh. Gd glvfsg gs df l`jf ohrkf eg jhltfjth gltrg

    gd prheujth y gd jhlsuk`ehr. Gd glvfsg pgrk`tg2

    - Ddgvfr gd prheujth gl pgrogjtfs jhle`j`hlgs fd jhlsuk`ehr

    (jhlsgrvfj`l, prhtgjj`l y sgmur`efe).

    - Ofj`d`tf su `eglt`o`jfj`l f trfvs egd e`sgh, jhdhr h ohrkf.

    - ^hs`a`d`tf df kfl`pudfj`l, fdkfjglfbg y trflsphrtg eg dhs prheujths.

    * U`phs eg glvfsg.- Dhs t`phs eg glvfsg shl dhs s`mu`gltgs2

    ^fjifm`lm h glvfsg pr`kfr`h.- Gs fqugd qug gst e`rgjtfkgltg gl

    jhltfjth h glvugdvg fd prheujth.

    Glvfsg sgjulefr`h - Gs gd qug jhlt`glg ulh h vfr`hs glvfsgs

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    pr`kfr`hs, phr gbgkpdh, pfrf fmrupfr ul jhlbulth eg ul`efegs eg

    vgltf h e`str`auj`l.

    Gkafdfbg h glvfsg tgrj`fr`h.- Gs gd fmrupfk`glth eg glvfsgs

    pr`kfr`hs h sgjulefr`hs gl ul jhltglgehr qug dhs ul`o`jf y prhtgmg

    f dh dfrmh egd prhjgsh eg e`str`auj`l jhkgrj`fd.

    * Oulj`hlgs.- Dfs oulj`hlgs egd pfjifm`lm shl dfs s`mu`gltgs2

    @eglt`o`jfr eg ohrkf `lkge`ftf ul prheujth.

    E`ogrglj`frdh rgspgjth f dhs prheujths eg df jhkpgtglj`f.

    @lohrkfr fd jhlsuk`ehr sharg dhs aglgo`j`hs y vgltfbfs egd prheujth

    qug jhlt`glg.

    @ljrgkgltfr df vgltf egd prheujth.

    O`egd`zfr fd jhlsuk`ehr.

    * Gdgkglths.- Dhs gdgkglths egd pfjifm`lm shl2

    Gd jhdhr.- Gs gd gdgkglth v`sufd ks jhkpdgbh. Df kfyhrf

    eg dhs jhlsuk`ehrgs rgjugrefl ul pfjifm`lm ks phr su jhdhr qug

    phr su lhkarg. Gd jhdhr pgrs`mug2 jrgfr ul gstkudh eg vgltf

    prhvhjfleh df ftrfjj`l egd jhkprfehr, kgbhrfr df prgsgltfj`l egd

    prheujth cfj`lehdhs ks ftrfjt`vhs, e`ogrglj`frdh eg df

    jhkpgtglj`f y phs`j`hlfr gd prheujth.

    Df Ohrkf.- Df ohrkf v`sufd as`jf gs df dlgf. Dhs t`phs eg dlgf

    shl2

    Df dlgf rgjtf qug mglgrf trflqu`d`efe, sgrgl`efe, gs kfsjud`lf.

    Df dlgf jurvf prhphrj`hlf `lgstfa`d`efe, eudzurf y fdgmrf,

    gs ogkgl`lf.

    Df dlgf o`lf sum`grg egd`jfegzf.

    Df dlgf mrugsf gk`tg glgrmf y rgshduj`l.

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    Df dlgf dfrmf gvhjf v`vfj`efe.

    Df dlgf vgrt`jfd ftrfg df k`rfef cfj`f df fdturf.

    Df dlgf chr`zhltfd sum`grg rgphsh.

    Frqu`tgjturf.- Zg e`v`eg gl gdgkglths gxtgr`hrgs y gdgkglths

    `ltgr`hrgs, dhs pr`kgrhs tg pgrk`tg trflsk`t`r df vgrefegrf `eglt`efe

    eg ul gstfadgj`k`glth jhkgrj`fd y dhs gdgkglths `ltgr`hrgs tg pgrk`tg

    jrgfr ul gspfj`h jkheh, ftrfjt`vh y hreglfeh phr df supgro`j`g jhkgrj`fd.

    Df frqu`tgjturf gxtgr`hr g `ltgr`hr egd gstfadgj`k`glth jhkgrj`fd y df

    egjhrfj`l eg dhs gspfj`hs, ul`ef f dhs gdgkglths fka`gltfdgs eg

    tgkpgrfturf, `duk`lfj`l, frhkfs, jhdhrgs y ks`jf sg jhlbumfl pfrf jrgfr

    ul fka`gltg prhp`j`h.

    * Gdgkglths eg df frqu`tgjturf gxtgr`hr.- Dhs gdgkglths eg df

    frqu`tgjturf gxtgr`hr shl dhs s`mu`gltgs2

    Df `eglt`efe.- Zg rgo`grg fd lhkarg, skahdh, e`sgh h df

    jhka`lfj`l eg gsths ohrkfleh gd sgddh jhkgrj`fd y t`glg jhkh

    habgt`vh `eglt`o`jfr dhs a`glgs h sgrv`j`hs eg ulh h ks vglegehrgs.

    Df gltrfef.- Df gltrfef sg egag fefptfr f df `kfmgl y fd jhljgpth

    egd gstfadgj`k`glth eg fjugreh f df fjt`v`efe jhkgrj`fd f df qug

    pgrtglgjg.

    * Gdgkglths eg df frqu`tgjturf `ltgr`hr.- Dhs gdgkglths eg df

    frqu`tgjturf ltgr`hr sg kglj`hlfl f jhlt`lufj`l2

    Gd pulth eg fjjgsh.- ^grk`tg gd fjjgsh eg dhs jd`gltgs fd p`sh eg

    vgltf. Gs gd pulth eg pfrt`ef ehleg sg s`tf fd jhlsuk`ehr gl df jufd

    vf f jhkglzfr df rgfd`zfj`l eg df jhkprf.

    Df zhlf jfd`gltg.- Gs ulf gxtgls`l `kfm`lfr`f qug sg dhjfd`zf

    fdrgegehr egd pulth eg fjjgsh, gs df zhlf

    tgr`jfkgltg ks jhljurr`ef y trfls`tfef egd p`sh eg vgltf.

    Df zhlf orf.- Gs ulf gxtgls`l `kfm`lfr`f qug tgr`jfkgltg gs

    df zhlf kglhs trflsjurr`ef

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    Dhs pulths jfd`gltgs.- Zhl gspfj`hs jfrfjtgr`zfehs phr ddfkfr df

    ftglj`l eg dhs jd`gltgs, jhkh dumfrgs v`s`adgs y fjjgs`adgs qug

    mglgrfl df jhljgltrfj`l eg dhs jd`gltgs.

    Dhs pulths orhs.- Zhl gspfj`hs phjh fjjgs`adgs y phr dh tflth dhs

    kglhs trfls`tfehs egd gstfadgj`k`glth.

    Df zhlf jfd`gltg lfturfd.- gs ulf gxtgls`l qug sg ef f pfrt`r egd

    pulth eg fjjgsh sharg gd pfs`ddh y cfstf df zhlf

    orf. Gs ut`d`zfeh pfrf e`v`e`r gd gstfadgj`k`glth jhkgrj`fd.

    Df e`sphs`j`l eg df supgro`j`g.- Zg egsfrrhddf gl oulj`l f

    dfs jfrfjtgrst`jfs egd gstfadgj`k`glth y f df lfturfdgzf eg dhs

    prheujths qug sg jhkgrj`fd`zfl.

    E`sgh eg dhs pfs`ddhs.- Zhl dumfrgs phr ehleg j`rjudfl dhs jd`gltgs

    egltrh eg ul gstfadgj`k`glth jhkgrj`fd.

    Gsjfpfrft`skh.- Gs gd pr`lj`pfd vljudh eg jhkul`jfj`l gltrg gd

    jhkgrj`h y su jd`gltgdf. Gs ul gdgkglth qug suphlg df gxprgs`l eg dh qug gs

    y dh qug vgleg gd gstfadgj`k`glth jhkgrj`fd.

    * U`phs eg gsjfpfrftg.- Gx`stgl = t`phs eg gsjfpfrftg qug Zhl dhs

    s`mu`gltgs2

    Gsjfpfrftg eg prgst`m`h.- Zhl fqugddhs gl dfs qug df agddgzf eg

    sus frtjudhs gxpugsths mglgrfl ul `kpfjth v`sufd fd jd`gltg.

    Gsjfpfrftg eg tgkphrfef.- Zhl fqugddhs qug sg gxphlgl fd

    jhk`glzh eg ulf tgkphrfef, `lohrkfleh eg lugvhs prheujths y

    tgleglj`fs egd kgrjfeh.

    Gsjfpfrftg gstfj`hlfdgs.- Zhl dhs qug jhlt`glgl j`grths prheujths

    eg fjugreh f dfs gstfj`hlgs egd fh.

    Gsjfpfrftgs prhkhj`hlfdgs h eg hogrtfs.- Zhl fqugddhs qug

    gxphlgl prheujths qug gstl gl hogrtf.

    Gsjfpfrftg eg prgj`h.- Zhl fqugddhs qug sg ut`d`zfl pfrf df

    prhkhj`l eg ul prheujth f prgj`hs afbhs.

    Gsjfpfrftg jhkgrj`fdgs.- Zhl fqugddhs qug prgsgltf dhs prheujths

    qug jhkphlgl gd surt`eh egd gstfadgj`k`glth jhl ul jdfrh kglsfbg

    eg vgltf.

    Ftkhsogrf.- Fka`gltg e`sgfeh pfrf jrgfr ul jd`kf gkhj`hlfd egst`lfeh

    f gst`kudfr df kgltg egd jhkprfehr fukgltfleh df prhafa`d`efe eg jhkprf.

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    Zg trftf eg jrgfr ul fka`gltg qug prhphrj`hlg ulf ftksogrf pt`kf.

    ^rgsgltfj`l.- ^rgsgltfr dhs prheujths qug ohrkfl dh hogrtf jhkgrj`fd.

    Dhs t`phs y ohrkfs eg prgsgltfj`l tfka`l t`glgl `loduglj`f gl gd fjth eg

    jhkprf.

    ^D_ (puad`j`efe gl gd dumfr eg vgltf).- Gs df jhkul`jfj`l

    egsfrrhddfef gl gd pulth eg vgltf phr ofar`jfltgs y egtfdd`stfs. ^frf gd

    ofar`jfltg gs phs`j`hlfr gd prheujth gl egtgrk`lfehs gstfadgj`k`glth eg

    fjugreh f df `kfmgl y phs`j`hlfk`glth, gd ofar`jfltg pugeg egsfrrhddfr su

    prhp`f puad`j`efe y/h jfkpffs prhkhj`hlfdgs gl gd pulth eg vgltf. Gl

    gd jfsh eg dhs egtfdd`stfs tfka`l pugegl egsfrrhddfr su prhp`f puad`j`efe y

    prhkhj`l eg vgltfs, fulqug gl fdmulhs jfshs jhl gd jhlsglt`k`glth egd

    ofar`jfltg y eg su prgst`m`h.

    ^frf ks egtfddg, vfsg df `dustrfj`l L 3

    @dustrfj`l 3. Gdgkglths egd Kgrjcfle`s`lm _`suf

    OWGLUG2 ^fdhkfrgs Ahrbf, 1>66

    Kgrjcfle`s`lm eg mgst`l.- Gstg t`ph eg kgrjcfle`s`lm jugltf jhl sg`s

    rgfs hpgrft`vfs qug shl2 gd fld`s`s egd kgrjfeh, fld`s`s egd surt`eh y eg df

    rgltfa`d`efe, mgst`l gstrftm`jf eg df supgro`j`g eg vgltfs y eg d`lgfd yo`lfdkgltg df phdt`jf eg jhkul`jfj`l, jhl gd habgt`vh eg sgr jhkpgt`t`vhs,

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    sft`sofjgr dfs lgjgs`efegs eg dhs jd`gltgs y dhmrfr rgltfa`d`efe.

    Gdgkglths.- F jhlt`lufj`l sg egtfddfl dhs gdgkglths hpgrft`vhs

    egd kgrjcfle`s`lm eg sgeujj`l2

    Fld`s`s h gstue`h eg kgrjfeh.- ^rgtglegr sgmkgltfr eg dhs mruphs eg

    jd`gltgs gx`stgltgs gl gd kgrjfeh, qug df gkprgsf vf f gsjhmgr pfrf

    sft`sofjgrdhs yf qug gs kuy jhkpd`jfeh ftglegr f thehs dhs jd`gltgs jhl df

    k`skf phdt`jf eg sgrv`j`hs.

    Zurt`eh.- Gs gd jhlbulth eg rgogrglj`fs qug horgjg ul

    gstfadgj`k`glth jhkgrj`fd f su jd`gltgdf pfrf sft`sofjgr egtgrk`lfefs

    lgjgs`efegs jhl gd o`l eg egsfrrhddfr ulf hogrtf jhkgrj`fd gl afsg f ulf

    mgst`l gstrftm`jf eg jftgmhrfs eg prheujths, gs egj`r, gs df jhdgjj`l u

    hogrtf eg prheujths qug sg horgjg f df jd`gltgdf eg ul gstfadgj`k`glth.

    * Jfrfjtgrst`jfs egd surt`eh.- Dfs jfrfjtgrst`jfs egd surt`eh shl dhs

    s`mu`gltgs2

    Fkpd`tue.- Gs gd lkgrh eg dfs ofk`d`fs eg prheujths qug juargl

    lgjgs`efegs e`ogrgltgs, s` sg gxfk`lf gl ul`vgrsh mdhafd egd

    prheujth, jufltfs ks sgjj`hlgs e`ogrgltgs jhltgkhs, ks fkpd`h

    sgr gd surt`eh.

    ^rhoule`efe.- Gs gd lkgrh eg rgogrglj`fs eg prheujths qug

    jhkphlgl gd surt`eh, egltrh eg ulf ofk`d`f chkhmlgf. Juflth

    kfyhr sgf gd lkgrh eg kfrjfs, ks prhouleh sgr gl surt`eh.

    Jhcgrglj`f.- Gs df prhphrj`l lfturfd gltrg ulf sgjj`l y htrf.

    Qgltfa`d`efe.- Gs gd aglgo`j`h qug rgphrtf df `lvgrs`l rgfd`zfef,

    eg k`skh kheh, df rgltfa`d`efe gs df jfpfj`efe eg prheuj`r h mglgrfr ul

    aglgo`j`h fe`j`hlfd sharg df `lvgrs`l h

    gsougrzh rgfd`zfeh. Gd jhljgpth eg rgltfa`d`efe pugeg cfjgr rgogrglj`f f2

    * Qgltfa`d`efe gjhlk`jf, aglgo`j`h jhkpfrfeh jhl gd thtfd eg rgjurshs

    gkpdgfehs pfrf hatglgr gshs aglgo`j`hs.

    * Qgltfa`d`efe o`lflj`grf, aglgo`j`h jhkpfrfeh jhl dhs rgjurshs

    prhp`hs `lvgrt`ehs pfrf hatglgr gshs aglgo`j`hs.

    * Qgltfa`d`efe shj`fd (habgt`vh eg dfs gkprgsfs pad`jfs, fulqug

    tfka`l pgrsgmu`ef phr gkprgsfs pr`vfefs).

    http://es.wikipedia.org/wiki/Rentabilidad_econ%C3%B3micahttp://es.wikipedia.org/wiki/Rentabilidad_financierahttp://es.wikipedia.org/wiki/Rentabilidad_socialhttp://es.wikipedia.org/wiki/Empresa_p%C3%BAblicahttp://es.wikipedia.org/wiki/Empresa_p%C3%BAblicahttp://es.wikipedia.org/wiki/Rentabilidad_socialhttp://es.wikipedia.org/wiki/Rentabilidad_financierahttp://es.wikipedia.org/wiki/Rentabilidad_econ%C3%B3mica
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    Zupgro`j`g.- Fpd`jfj`l eg jr`tgr`hs (rhtfj`l, j`rjudfj`l,

    t`gkphs eg prgsgltfj`l, t`phs eg jhkprf y tr`pdg gogjth FEL)

    qug rgsphlefl f df dhjfd`zfj`l gstrftm`jf egd surt`eh.

    D`lgfd.- Fpd`jfj`l eg jr`tgr`hs (zhlfs, l`vgdgs eg

    prgsgltfj`l, t`phs y ohrkfs eg `kpdfltfj`l y gxc`a`j`l eg frtjudhs) qug

    rgsphlefl f ulf prgsgltfj`l gstrftm`jf eg dhs prheujths.

    Jhkul`jfj`l.- Z`rvg pfrf pdfl`o`jfr dfs jfkpffs

    puad`j`tfr`fs h prhkhj`hlfdgs jhl gd o`l eg efr f jhlhjgr sus

    prheujths h sgrv`j`hs.

    ^frf ks egtfddg, vfsg df `dustrfj`l L 0

    @dustrfj`l 0. Gdgkglths egd Kgrjcfle`s`lm eg Mgst`l

    OWGLUG2 ^fdhkfrgs Ahrbf, 1>66

    Kgrjcfle`s`lm Eg Zgeujj`l2 Zg jrgf pfrf gd jhlsuk`ehr eg df

    lugvf mglgrfj`l qug tfka`l fequ`grg prheujths f trfvs eg

    `ltgrlgt. Jhls`stg gl df eglhk`lfef t`glef gspgjtjudh,y pfsf phr df

    jhljgpj`l egd kha`d`fr`h gspgjo`jh, df egjhrfj`l, df `lohrkfj`l,

    gtj., jhl gd habgt`vh eg efr ul fspgjth sgeujthr fd d`lgfd y f df

    t`glef pfrf prhkhvgr df `kfmgl egd e`str`au`ehr Ugl`gleh gl

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    jugltf qug gd jhlsuk`ehr ddgmf f jhlhjgr dhs prheujths f trfvs

    eg thehs dhs sglt`ehs (ul 77% f trfvs eg dhs hbhs, ul 63% f trfvs eg

    heh, ul 61% f trfvs egd hdofth, ul 6>% egd tfjth y ul 7% egd musth),

    sg pugeg ut`d`zfr gstf `lohrkfj`l pfrf fl`kfr gd pulth eg vgltf. Gs

    lgjgsfr`h jrgfr ul fka`gltg fmrfefadg gl gd gstfadgj`k`glth, yf qug

    fyuef f df vgltf v`sufd prgsgltfleh ulf t`glef a`gl egjhrfef y a`gl

    `duk`lfef.

    Zg egag gstue`fr gd l`vgd eg jdfr`efe jhlvgl`gltg gl oulj`l eg dhs

    prheujths, eg su prgsgltfj`l y eg df egjhrfj`l gl mglgrfd. Gs ulf

    rgfd`efe qug dhs jhlsuk`ehrgs fjgegl gl kfyhr jflt`efe f dfs zhlfs

    ks `duk`lfefs, yf qug df jdfr`efe gdgvfef fukgltf df rfp`egz eg df

    pgrjgpj`l v`sufd, pgrk`t`gleh f dhs jhkprfehrgs f rgfjj`hlfr eg

    kflgrf ks rp`ef y j`rjudfr jhl kfyhr jhkhe`efe.

    1.1.1 AFZG UGQ@JF L >1. DFZ _GLUFZ

    F. EGO@L@J@L EG _GLUFZ

    Zgml Dfurf O`sjcgr y Bhrmg Gspgbh, jhls`egrfl qug df vgltf gs ulf

    oulj`l qug ohrkf pfrtg egd prhjgsh s`stgkt`jh eg df kgrjfehtgjl`f y df ego`lgl

    jhkh thef fjt`v`efe qug mglgrf gl dhs jd`gltgs gd dt`kh `kpudsh cfj`f gd

    `ltgrjfka`h.

    Q`jfreh Qhkgrh, fo`rkf, qug df vgltf gs df jgs`l eg ulf kgrjfljf

    kge`fltg ul prgj`h jhlvgl`eh. Df vgltf pugeg sgr fd jhltfeh, jufleh sg pfmf df

    kgrjfljf gl gd khkglth eg thkfrdf9 f

    jre`th, jufleh gd prgj`h sg pfmf jhl phstgr`hr`efe f df fequ`s`j`l y o`lfdkgltg, f

    pdfzhs, jufleh gd pfmh sg orfjj`hlf gl vfr`fs gltrgmfs sujgs`vfs.

    Eg fjugreh fd E`jj`hlfr`h eg Kfrigt`lm Judturfd Z.F., ego`lg f df vgltf

    jhkh ul jhltrfth gl gd qug gd vglegehr sg had`mf f trflsk`t`r ulf jhsf h ul

    egrgjch fd jhkprfehr, f jfka`h eg ulf egtgrk`lfef jflt`efe eg e`lgrh".

    A. GUF^FZ EG DFZ _GLUFZ

    Zgml Mfrjf Ahafe`ddf, Du`s Kfrf, 1>66, ego`lg f df vgltf s`kpdg gls`gtg gtfpfs, dfs jufdgs sg kglj`hlfl f jhlt`lufj`l2

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    Df ^rgpfrfj`l.- Gstf fjt`v`efe jhls`stg gl hatglgr `lohrkfj`l gsglj`fd

    pfrf phegr fsgmurfr df gltrgv`stf eg vgltf, egd k`skh kheh o`bfr dhs habgt`vhs

    eg df k`skf. Gd trfafbh qug sg t`glgl qug rgfd`zfr gl gstg pulth shl dfs

    s`mu`gltgs2

    @eglt`o`jfr f dhs jd`gltgs phtglj`fdgs.- Jhls`stg gl fvgr`mufr judgs shl

    fqugddfs pgrshlfs qug sg fegjufl fd pgro`d eg lugstrf gkprgsf.

    Uheh vglegehr egag jhlhjgr f ohleh su gkprgsf.- Gs `kphrtfltg

    qug dhs vglegehrgs jhlhzjfl dfs `lstfdfj`hlgs prheujt`vfs, dhs kgrjfehs

    gl dhs qug jhkp`tg, y htrhs fspgjths.

    Jhlhj`k`glth egd prheujth.- Gd vglegehr egag eg jhlhjgr dfs

    jfrfjtgrst`jfs, dfs oulj`hlgs, vgltfbfs y aglgo`j`hs qug rgphrtf

    gd prheujth fd jd`gltg, jhkh tfka`l egag jhlhjgr df prheujj`l, gd

    glvfsg, gkafdfbg, gtj.

    Jhlhj`k`glth egd kgrjfeh.- Gs oulefkgltfd jhlhjgr sharg df jhkpgtglj`f,

    prheujths sust`tuths, tgleglj`fs, gtj.

    Jhlhj`k`glth egd jd`gltg.- Z` dh qug sg ausjf gs vglegr dhs prheujths f

    lugstrhs jd`gltgs, gs kphrtfltg jhlhjgrdhs.

    ^rgpfrfj`l egd kftgr`fd lgjgsfr`h pfrf df v`s`tf.- Gd vglegehr egag gstfr

    prgpfrfeh, gs egj`r jhl thefs dfs cgrrfk`gltfs

    lgjgsfr`fs pfrf phegr `l`j`fr gd prhjgsh eg vgltf. Gsths pugegl sgr2

    kugstrfs egd prheujth, kftgr`fd eg egkhstrfj`l, jfdjudfehrf, ahdgtf, gtj.

    egjufeh vgstufr`h y prgsglj`f pgrshlfd.- @kpd`jf qug gd vglegehr sg

    gljugltrg fegjufefkgltg vgst`eh, jhl gdgmfltg sglj`ddgz qug prhvhqug y

    fsgmurg fjgptfj`l gl df kfyhrf eg lugstrhs jd`gltgs.

    Df _gr`o`jfj`l.- Jhls`stg gl jhkprhafr qug fdmulfs eg dfs fjt`v`efegs

    rgfd`zfefs gl df gtfpf fltgr`hr shl jhrrgjtfs h `ljhrrgjtfs. Gl gstf gtfpf sg

    prheujg df gltrgv`stf jhl gd jd`gltg.

    Gd fjgrjfk`glth.- Fqu sg prheujg gd pr`kgr sfdueh gltrg gd jhkprfehr

    y gd jd`gltg. Dh `kphrtfltg gs sfduefrdh jhre`fdkgltg y jfusfr ulf pr`kgrf

    `kprgs`l eg ohrkf phs`t`vf. Gs `kphrtfltg

    qug gd vglegehr kfltglmf ul gstfeh eg l`kh phs`t`vh gl theh gstg prhjgsh,

    gsth cfr qug gd vglegehr rgsudtg ks jrgadg y prgsgltg su hogrtf jhl ougrzf y

    jrgft`v`efe.

    Df prgsgltfj`l.- ^rgsgltfrlhs pgrshlfdkgltg jhkh tfka`l f df

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    gkprgsf (prheujths y kfrjfs qug jhkgrj`fd`zf). Z` gd

    jhkprfehr lhs rgjhlhjg, hk`t`r pfrtg eg gstf prgsgltfj`l.

    Df frmukgltfj`l.- Zhl dfs `egfs qug prhphrj`hlfkhs fd jhkprfehr

    pfrf pgrsufe`rdg, sumgr`rdg y/h jhlvgljgrdg qug rgfd`jg df jhkprf eg

    lugstrh prheujth h sgrv`j`h. Qgfd`zfr df frmukgltfj`l khstrfleh

    dhs aglgo`j`hs pfrf gd jd`gltg. Zg pugegl ut`d`zfr thefs dfs fyuefs eg vgltf

    jhkh jftdhmhs, egkhstrfj`hlgs, hasgqu`hs, kugstrfs, gtj., jhl df

    o`lfd`efe eg

    cfjgr fkglf g `ltgrgsfltg df frmukgltfj`l eg tfd ohrkf qug jfptgkhs df

    ftglj`l eg lugstrh jd`gltg. Gl gstf gtfpf sg egag gv`tfr dhs s`mu`gltg grrhrgs2

    ^rhlulj`fr kfd gd lhkarg egd jd`gltg

    Jhkglzfr jhl orfsgs kfl`efs gbgkpdh2 vfyf t`gkph qug

    tglgkhs chy!

    Orfsgs dfrmfs, orfsgs s`l fjfafr h ut`d`zfr bgrmf jhkgrj`fd egd khkglth.

    Lh oukfr orgltg fd jd`gltg.

    Lh cfadfr tgkfs qug lh gstl rgdfj`hlfehs jhl gd prheujth.

    Lh k`gltf l` gxfmgrg, l` prhkgtf dh qug lh pugeg jukpd`r.

    Gd j`grrg.- Jhls`stg gl jhlsgmu`r df vgltf egd prheujth, phr dh tflth gs df

    gtfpf ks `kphrtfltg. Z` sg cfl rgfd`zfeh eg kflgrf fegjufef thefs dfs

    gtfpfs fltgr`hrgs, gd j`grrg gs jhlsgjuglj`f eg theh gsg prhjgsh. ^frf fyuefr

    fd jd`gltg f efr gstg pfsh gs jhlvgl`gltg tglgr gl jugltf y ut`d`zfr dfs tjl`jfs

    eg j`grrg, dfs jufdgs sg kglj`hlfl f jhlt`lufj`l2

    grlft`vf.- Jhls`stg gl qug gd vglegehr ef phr supugsth gd pge`eh, y

    rgfd`zf ulf prgmultf fd jd`gltg pfrf qug gstg egj`ef sharg fdmulf fdtgrlft`vf

    qug dg prhphlg gd vglegehr.

    Qgkftg habgj`l jdfvg.- Wt`d`zfef phr gd vglegehr jufleh pgrj`ag ulf

    habgj`l phr pfrtg egd jhkprfehr.

    J`grrg jhl hogrtf - jhls`stg gl hthrmfr ulf hogrtf eg eurfj`l d`k`tfef pfrf

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    ofvhrgjgr df rgfd`zfj`l eg df jhkprf.

    @ljglt`vhs.- Z`k`dfr fd j`grrg eg hogrtf, jhls`stg gl `ljdu`r htrh t`ph eg

    `ljglt`vhs qug pugefl sgr pultufdgs f egtgrk`lfefs fjt`v`efegs jhkh

    rgmfdfr dhtgrfs eg lfv`efe jhl df rgfd`zfj`l eg pge`ehs gl gstf ogjcf.

    Fld`s`s eg df v`s`tf.- Gs df gtfpf o`lfd qug jhls`stg gl gstfr s`gkprg gl

    ulf phs`j`l eg fprgle`zfbg y kgbhrf jhlt`luf fprgle`gleh eg dhs grrhrgs y

    fj`grths qug cfjgkhs gl jfef gltrgv`stf eg vgltf.

    J. ^HDU@JF EG _GLUF

    Dfs phdt`jfs rgdfj`hlfefs fd ^dflgfk`glth Gstrftm`jh eg _gltfs shl2

    _gltfs e`rgjtfs h vgltfs `le`rgjtfs.- Zgml df `leustr`f y gd gstfeh eg

    kfeurgz eg df gkprgsf, jhls`egrgkhs egj`e`r s` vfkhs f vglegr gl ohrkf

    e`rgjtf h `le`rgjtf jhkh ulf egj`s`l gstrftm`jf. Z` sg pdfl`o`jf vglegr gl

    ohrkf e`rgjtf cfar qug flfd`zfr gd gsqugkf eg df prhp`f ougrf eg vgltfs, su

    e`sgh y su gstrujturf2 gl jfka`h s` gd gsqugkf gs vglegr gl ohrkf `le`rgjtf

    gd fld`s`s jfg sharg gd t`ph egd jflfd eg vgltf qug sg vf f fehptfr.

    Egltrh eg gstg sgmkglth y eg dhs prheujths qug sg vf f jhkgrj`fd`zfr, sg

    pugeg rgfd`zfr fd`flzfs gstrftm`jfs jhl shj`hs eg lgmhj`h, ego`l`r mrfehs eg

    jhkprhk`sh h l`vgdgs eg ^frtlgrs.

    Kgrjfehs.- Judgs shl dhs kgrjfehs qug vfkhs f ftfjfr8, gs

    jdfvg gl gd egsfrrhddh egd pdfltgfk`glth gstrftm`jh eg vgltfs.

    Gsth gs ego`l`r dfs mghmrfofs y dhs sgjthrgs `leustr`fdgs gl dhs jufdgs shkhs

    ks jhkpgt`t`vhs gl gd lgmhj`h A1A. Fqu cfy kujcf `ltgrfjj`l jhl gd

    rgf eg kfrigt`lm, qu`glgs prhphrj`hlfrfl `lohrkfj`l sgls`adg pfrf df thkf

    eg egj`s`hlgs.

    Eg fjugreh f df `lohrkfj`l suk`l`strfef phr gd kfrigt`lm phegkhs

    gstfadgjgr gd phtglj`fd eg kgrjfeh y lugstrh scfrg phr dlgf eg prheujths.

    Ugrr`thr`h2 Dhs tgrr`thr`hs shl dfs jugltfs (gkprgsfs, jd`gltgs y

    prhspgjths) f dfs qug df ougrzf eg vgltfs vf f ftglegr jhkgrj`fdkgltg. Cfy

    ulf pr`kgrf jdfs`o`jfj`l eg fjugreh fd phrtg eg jfef ulf y fd phtglj`fd eg

    vgltfs gl jfef ulf eg gddfs. Gx`stgl kgthehdhmfs gstrujturfefs dfs jufdgs

    lhs pgrk`tgl

    jfd`o`jfr jfs` j`glto`jfkgltg gd phtglj`fd eg jfef jd`gltg. Df kgthehdhmf egd

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    "Ofjthr eg Lgmhj`h" afsfef gl gd pgro`d eg df jugltf, lugstrh

    phs`j`hlfk`glth egltrh eg gddf y dfs Hphrtul`efegs eg Lgmhj`hs qug

    gx`stgl pfrf gstg fh o`sjfd gs ulf eg dfs ks gx`thsfs.

    Mruphs gjhlk`jhs.- Dhs mruphs gjhlk`jhs shl

    jhlmdhkgrfehs eg gkprgsfs f vgjgs pfrt`j`pfltgs gl kgrjfehs e`vgrs`o`jfehs,

    dhs jufdgs gs rgjhkglefadg pdfl`o`jfr ul trftfk`glth gspgj`fd fpfrtg egd rgsth

    eg dfs jugltfs egd tgrr`thr`h ego`l`eh. Gd trftfk`glth pfrf gstg t`ph eg

    jhlmdhkgrfehs sg cfjg f trfvs eg ul`efegs eg lgmhj`h sgpfrfefs jhlhj`efs

    jhkh "Ftglj`l Jhkgrj`fd f Mrflegs Jugltfs" jhl ulf gstrujturf y ulf

    ougrzf eg vgltfs gspgj`fdkgltg gltrglfefs.

    Urfeg-hoo.- Gd trfeg-hoo sg prfjt`jf gspgj`fdkgltg gl df gtfpf eg

    pdfl`o`jfj`l gstrftm`jf eg vgltf. Gstf phdt`jf s`ml`o`jf qug pfrtg eg df thrtf

    lh vfkhs f jhkgr phr egj`s`l prhp`f. Cfy rfzhlgs eg lgmhj`h ehleg df fdtf

    mgrglj`f egj`eg lh gltrfr gl egtgrk`lfefs

    jugltfs f pgsfr eg sfagr qug gx`stgl hphrtul`efegs eg vgltf. Fs jhkh dhs

    jhkprfehrgs pugegl egj`e`r f jufd prhvggehr lh jhkprfrdg, dhs vglegehrgs

    tfka`l egj`e`khs f jufd jd`gltg lh vglegrdg.

    ^r`j`lm.- Df phdt`jf eg prgj`hs tfka`l gs ul pulth kuy sgls`adg pfrf gd

    lgmhj`h. Z` egj`e`khs qug prgj`h gs `mufd qug jhsth ks ut`d`efe (^;J+W), gd

    rgf eg vgltfs mglgrfdkgltg sg kflgbf jhl

    l`vgdgs e`st`lths eg ut`d`efe pgrk`t`ehs y ego`l`ehs gl gd kstgr pdfl.

    Qgltfa`d`efe.- Z` egj`khs qug ^; J + W, W gs df ut`d`efe qug ego`lg df

    rgltfa`d`efe egd lgmhj`h (Kfrmgl K ; W / ^9 y Kfri-up gs K-Wp ; W /

    J). Df rgltfa`d`efe eg ulh lgmhj`h gst ohrkfef phr df rgltfa`d`efe

    o`lflj`grf, df rgltfa`d`efe `kphs`t`vf y df rgltfa`d`efe hpgrft`vf. Gstf dt`kf

    gs df qug lhs jhlvhjf y gst fshj`fef f dh e`jch gl phdt`jf eg prgj`hs.

    Ofjturfj`l.- Dfs phdt`jfs eg vgltfs afsfefs gl ofjturfj`l shl fqugddfs qug

    pr`hr`zfl gd "jfsc odhw" egd lgmhj`h ks qug df jfd`efe eg dfs vgltfs. Zhl

    gstrftgm`fs eg vhdukgl qug mglgrfl mrflegs kfsfs eg odubh eg ohleh

    mglgrfehs phr prgj`hs fdtfkgltg jhkpgt`t`vhs.

    Qglgmhj`fj`l eg jhltrfths.- ^frf fqugddfs gkprgsfs eg sgrv`j`hs ul

    pulth kuy `kphrtfltg egd ^G_ gs df phdt`jf eg rglgmhj`fj`l eg

    jhltrfths.

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    G. U@^HZ EG _GLUFZ

    Dfs vgltfs sg pugegl jdfs`o`jfr sgml e`vgrshs jr`tgr`hs2

    Egseg gd pulth eg v`stf egd ofar`jfltg2

    _gltfs e`rgjtfs2 Dfs gkprgsfs ut`d`zfl su prhp`f ougrzf eg vgltfs. Dhs

    vglegehrgs eg df gkprgsf shl oj`dgs eg jhltrftfr y kht`vfr. Gv`tfl gd

    e`oj`d prhadgkf eg gljhltrfr `ltgrkge`fr`hs juyf ougrzf eg vgltfs sgf egd

    theh sft`sofjthr`f. Gs ks afrftf s` sg vgleg f jd`gltgs `kphrtfltgs.

    _gltfs `le`rgjtfs2 Zg ut`d`zf f dhs gkpdgfehs eg dhs kge`fehrgs.

    Dhs auglhs rgprgsgltfltgs jhlhjgl gd kgrjfeh y ddgvfl auglfs rgdfj`hlgs

    jhl jd`gltgs `kphrtfltgs. F dhs rgprgsgltfltgs sg dgs pfmf jhk`s`l y lh

    sugdehs y mfsths. Gl prheujths gstfj`hlfdgs rgprgsgltfl ul fchrrh

    `kphrtfltg.

    Zgml gd t`ph eg jd`gltg2

    Kfyhrgh2 Gs fqugddf qug sg rgfd`zf gl jflt`efegs `kphrtfltgs,

    mglgrfdkgltg f htrhs jhkgrj`fltgs. Df vgltf fd phr kfyhr h gd kfyhr`stf

    lh vgleg phr ul`efegs. Gd kfyhr`stf lh vgleg fd jhlsuk`ehr o`lfd h

    pad`jh gl mglgrfd. Gbgkpdh2 ^fdkhd`vg, Lgstd, O`scgr ^r`jg.

    Kgluegh2 Dfs vgltfs shl rgfd`zfefs fd jhlsuk`ehr o`lfd pfrf su ush

    jhkgrj`fd h pgrshlfd, rgfd`zfleh prgsgltfj`hlgs eg sus prheujths gl ks

    eg ulf p`gzf h gl jflt`efegs kfyhrgs eg dfs kflgbfefs phr dhs

    k`lhr`stfs. ^hr dh qug gs lgjgsfr`h phsggr gl ulf vfr`gefe eg kgrjfljfs

    jhlhj`efs y prgst`m`fefs. Gbgkpdh2 Jhsjh, Zkfr & O`lfd, Hoo`jg Egpht.

    Egtfdd`stf2 Gs df vgltf rgfd`zfef fd jhlsuk`ehr o`lfd pfrf ush lh

    jhkgrj`fd9 fulqug df kfyhr pfrtg eg gstg t`ph eg vgltfs sg ddgvfl f jfah f

    trfvs eg dfs t`glefs fd egtfddg y gs lgjgsfr`h gstfr fphyfeh phr ulf mrfl

    vfr`gefe eg kgrjfljfs jhlhj`efs y prgst`m`fefs. Gbgkpdh2

    Zhr`flf, Jhkgrj`fd kgx`jflf, Jfd`kfx, ]fdd Kfrt.

    @leustr`fdgs2 Gs df vgltf qug sg rgfd`zf eg prheujthr f prheujthr.

    ^hr dh rgmudfr df gogjtf gl ohrkf e`rgjtf gd prheujthr y rgqu`grg eg ulf

    auglf pdflgfj`l y prgpfrfj`l eg dhs vglegehrgs yf qug sg vf f trftfr jhl

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    gxpgrths.

    ^frt`judfrgs2 Gs df qug vf e`r`m`ef fd jhlsuk`ehr o`lfd eg dhs frtjudhs qug

    sg jhkgrj`fd`zfl, df pugegl gbgrjgr e`rgjtfkgltg fd prheujthr h fdmulh eg

    sus `ltgrkge`fr`hs. Gbgkpdh2 Dhs frtjudhs qug phsggl dhs dhmht`phs eg dfs

    gkprgsfs qug vfl f jhkpdgkgltfr f dhs qug sg jhkgrj`fd`zfl9 tfdgs

    jhkh sgrv`ddgtfs, vfshs, tglgehrgs, gtj. h dhs `lsukhs tfdgs jhkh jfrlg,

    pfpfs, fegrgzhs, gtj.9 eg gkprgsfs jhkh KjEhlfdes.

    Zgml gd t`ph eg fjt`v`efegs qug rgfd`zfl dhs vglegehrgs

    Jhkgrj`fdgs2 E`r`m`ef pr`lj`pfdkgltg f dhs egtfdd`stfs jhl habgth eg

    prhphrj`hlfrdgs df fs`stglj`f prhkhj`hlfd lgjgsfr`f f o`l eg `ljrgkgltfr

    sus vhdkglgs eg vgltfs. Gbgkpdh2 Jhjf Jhdf, A`kah, Lgstd gltrg htrfs,

    prhphrj`hlfl f t`glefs egtfdd`stfs jhkh Kgtrh, Uhttus, gtj., df puad`j`efe y

    prhkhj`hlgs lgjgsfr`fs pfrf qug rgfd`jgl jhl kfyhr ofj`d`efe df vgltf

    eg sus prheujths.

    Qgpgt`t`vfs2 Zhl fqugddfs qug gogjtfl dhs ddfkfehs "thkfehrgs

    eg pge`ehs" y pugegl sgr2

    @ltgrlhs eg khstrfehr2 Zg gljugltrfl dhjfd`zfehs gl dfs

    ho`j`lfs eg dhs gstfadgj`k`glths eg vgltfs y su fjt`v`efe sg rgeujg f

    sgrv`r fd jd`gltg, qu`gl yf sfag qug vf f jhkprfr.

    Gbgkpdh2 B&Jcgfsgg egag ddfkfr pgr`e`jfkgltg f Ehk`lhs

    ^`zzf, pfrf vglegrdg dhs `lsukhs qug rgqu`grgl.

    Gxtgrlhs2 _gltfs gl dfs qug gs e`oj`d gljhltrfr jhl x`th lugvhs

    jd`gltgs, jgltrlehsg gl vglegrdg fd k`skh mruph eg jd`gltgs, htrfs dlgfs

    eg prheujths y/h sgrv`j`hs. Gbgkpdh2 _gltf eg sgmurhs eg Df phs`t`vf.

    Qgpfrt`ehrgs2 ^herfl jhls`egrfrsg jhkh ulf vfr`fj`l eg dfs vgltfs

    rgpgt`t`vfs yf qug shdh vfrf gd cgjch eg qug gd vglegehr trfg jhls`mh

    df kgrjfljf qug vf f jhdhjfr9 yf qug jufleh v`s`tf f su jd`gltg,

    lhrkfdkgltg lh sfag julth dg vf f jhkprfr. Gbgkpdh2 Gd fmuf pur`o`jfef

    y dfs mfsghsfs.

    uthkt`jfs2 Ohrkf eg vgltf fd kgluegh gl df jufd df kgrjfljf sg

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    gltrgmf f trfvs eg ulf kqu`lf fd `lsgrtfr dfs khlgefs gd jhlsuk`ehr. Df

    trflsfjj`l gs jhkpdgtfef s`l df fyuef eg ul vglegehr gl gd khkglth

    eg df vgltf. Gbgkpdh2 Dfs kqu`lfs eg mfsghsfs, j`mfrrhs, pgr`e`jhs,

    pfpfs y eudjgs, gtj.

    gltf f ehk`j`d`h2 Gstg t`ph eg vgltfs sg pugegl hpgrfr eg e`ogrgltgs

    kflgrfs, jhkh shl2

    Gl Jfeglf2 Zg `lj`tf fd vglegehr f fprhvgjcfr fdmulfs rgdfj`hlgs

    pgrshlfdgs pfrf thkfrdfs jhkh prhspgjths fd `l`j`fr su dfahr eg vgltfs.

    Gbgkpdh2 Hr`odfkg.

    ^hr tgdohlh2 Jhls`stg gl sgdgjj`hlfr egd e`rgjthr`h tgdgol`jh lkgrhs

    fd fzfr, sg jhkul`jf jhl df pgrshlf y sg dg gxpd`jf

    gd kht`vh eg df ddfkfef y fs jhlgjtfr ulf phs`adg j`tf pfrf rgfd`zfr gd

    prhjgsh eg vgltfs. Gbgkpdh2 Fvfltgd.

    Gl rgul`hlgs2 Zg hrmfl`zf ulf rgul`l gl jfsf eg ul fk`mh h flo`tr`l

    pfrf khstrfr dfs dlgfs eg prheujths. Zg ef ul hasgqu`h eg fjugreh jhl gd

    mrfeh eg x`th eg df rgul`l. Gbgkpdh2 Dfs rgprgsgltfltgs eg vgltfs eg

    gkprgsfs jhkh Wl`qug h Lfturf hrmfl`zfl jhl sus jd`gltfs orgjugltgs

    "pfrtys eg egkhstrfj`l", gl dhs qug f dfs flo`tr`hlfs sg dgs cfjgl

    hasgqu`hs egpgle`gleh gd vhdukgl eg vgltfs dhmrfeh.

    Eg rgvgltf2 Dfs gkprgsfs, kge`fltg flulj`hs gl df prglsf h jhltrfths

    pgrshlfdgs, rgjdutfl mgltg e`spugstf f prhkhvgr sus prheujths.

    ^hr jfkafjgh2 Gs df vgltf jds`jf f ehk`j`d`h9 qug jhls`stg gl vglegr

    eg pugrtf gl pugrtf jhl gd habgth eg gljhltrfr phs`adgs jhlsuk`ehrgs eg

    ul egtgrk`lfeh frtjudh. Gbgkpdh2 Dfs ks jhkulgs shl dfs

    glj`jdhpge`fs, frtjudhs eg agddgzf y egd chmfr.

    ^hr jhrrgh2 F trfvs eg df jhrrgsphleglj`f sg prhphlg df vgltf jhl

    df fyuef eg ohddgths, jftdhmhs, d stfs eg prgj`hs, prhkhj`hlgs, gtj.

    Gbgkpdh2 dfs gkprgsfs qug ut`d`zfl ks jhklkgltg gstg t`ph eg

    vgltfs shl pgr`e`jhs, susjr`pj`hlgs eg rgv`stfs, afljhs y jhkpffs eg

    tgdohlhs.

    ^hr `ltgrlgt2 Chy ef gs ulf eg dfs pr`lj`pfdgs ohrkfs eg vglegr

    ega`eh fd `kpfjth qug gstl tgl`gleh dfs

    jhkputfehrfs df e`ous`l y gd fjjgsh @ltgrlgt qug t`glgl tflth

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    vglegehrgs (pfrf flulj`frsg), jhkh jhkprfehrgs pfrf ausjfr dhs

    prheujths y/h sgrv`j`hs qug lgjgs`tfl s`l tglgr qug sfd`r eg sus jfsfs y f

    df vgz tglgr fjjgsh f ul kfyhr lkgrh eg phs`a`d`efegs.

    QGZGF C@ZUQ@JF EGD KGQJFEH KHEGDH EG CWLWJH

    Gl gd fh 6071, df Kul`j`pfd`efe ^rhv`lj`fd eg Culujh jhkprf ul tgrrglh

    jhl df o`lfd`efe eg jhlstru`r ul kgrjfeh, y gl gsg k`skh fh dh gbgjutf, pgrh, shdh

    ulf pfrtg, yf qug dhs fdrgegehrgs grfl gspfj`hs egs`mlfehs pfrf dhs phadfehrgs

    eg dfs zhlfs rurfdgs, qu`glgs trffl sus prheujths pfrf phegr vglegrdhs (chy shl

    dhs pugsths fzudgs).

    Gl 600?, sg ef df dgy eg pr`vft`zfj`l L 1?7?0, rgmdfkgltfeh phr gd

    Egjrgth Zuprgkh L >5, gl df jufd sg gspgj`o`jfaf qug gd Kgrjfeh Khegdh tglf

    qug pfsfr f kflhs eg dhs jhkgrj`fltgs, jhlhj`lehsg e`jcf dgy gl gd fh 6000, sg

    `l`j`f ul prhjgsh eg fjj`l eg jukpd`k`glth f df Kul`j`pfd`efe ^rhv`lj`fd eg

    Culujh, qug pfrf gsg glthljgs tglf jhkh fdjfdeg fd sghr Frludoh Kglehzf,

    qu`gl oug vfjfeh gsg k`skh fh, phr dh qug gltr jhkh fdjfdeg gd sghr

    Glr`qug Qhbfs Cufkl.

    ^frf gd fh 1>>6, gd Kgrjfeh Khegdh eg Culujh dg mflf gd bu`j`h eg

    pr`vft`zfj`l f df Kul`j`pfd`efe ^rhv`lj`fd eg Culujh, pgrh, sfdg ulf lugvf

    dgy, df Dgy L 1=>>6 jhl EZ L>1, gl df qug sg

    gspgj`o`jfaf qug s` gl Kgrjfeh lh sg pr`vft`zfaf, df Kul`j`pfd`efe ^rhv`lj`fd eg

    Culujh pherf phlgrdh gl jhljgs`l f htrfs gkprgsfs `lvgrshrfs. Z`l gkafrmh,

    pfrf phegr pr`vft`zfr gd Kgrjfeh tglfl qug

    vgl`r prhogs`hlfdgs eg df j`uefe eg D`kf, pfrf dh jufd sg ddgm f ul fjugreh gl

    ulf fsfkadgf gxtrfhre`lfr`f, df jufd grf qug thehs dhs shj`hs tglfl qug fahlfr df

    sukf eg s/. 7.>> pfrf phegr juar`r dhs chlhrfr`hs y v`t`jhs eg dhs prhogs`hlfdgs,

    pgrh dhs shj`hs lh ddgmfrhl f efr dh juhtf, phr dh qug egbfrhl gsg tgkf, s`l tglgr

    kfyhr jhlhj`k`glth pfrf gd s`mu`gltg fh.

    Gl gd 1>>:, gltrf jhkh fdjfdeg prhv`lj`fd gd sghr Geufreh K`rfvfd Ugkpdh,

    f qu`gl df gkprgsf ^DFRF _GF dg cfaf horgj`eh df sukf eg s/. 67>>>,>>>.>>

    phr gd tgrrglh y dhs jhkgrj`fltgs egd kgrjfeh lh phefl juar`r gsg khlth, gs phr

    gddh qug gd fdjfdeg sg l`gmf f pr`vft`zfr gd kgrjfeh y sg fpgrturf trgs bu`j`hs qugeurfrhl juftrh fhs y qug tuvh jhkh ofddh ofvhrfadg pfrf dhs jhkgrj`fltgs egd

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    Kgrjfeh Khegdh eg Culujh. Fd efrsg dfs lugvfs gdgjj`hlgs prhv`lj`fdgs, p`greg

    gd sghr Geufreh K`rfafd y gd bugz dg ef ul udt`ktuk, df jufd grf pr`vft`zfr gd

    kgrjfeh gl ehs efs, jfsh jhltrfr`h sgrf egst`tu`eh eg su jfrmh y shkgt`eh f

    pfmfr ulf kudtf, jhkh lh tglf htrf hpj`l, `lv`tf fd Jhlsgbh Lfj`hlfd eg

    Ufsfj`hlgs y gk`tg ul ehjukglth gl df qug sg gspgj`o`jfafl ehs hpj`hlgs, df

    pr`kgrf grf jhkprfr gd tgrrglh phr ul `kphrtg eg s/.67>>,>>>.>> y df sgmulef

    hpj`l grf hogrtf gd tgrrglh phr ul `kphrtg eg

    s/.67>>>,>>>.>>, dhs jhkgrj`fltgs hptfrhl phr df pr`kgrf hpj`l y jfef shj`h

    fphrt s/.6,637.>>

    ^frf gd :> eg sgt`gkarg eg 1>>?, gd Kgrjfeh Khegdh eg Culujh pfsf

    f sgr pr`vfeh, pgrh fl sgmuf s`gleh fek`l`strfeh phr df Kul`j`pfd`efe

    ^rhv`lj`fd eg Culujh cfstf gd 11 eg glgrh eg

    1>>=, gs egseg gsf ogjcf qug gd Kgrjfeh Khegdh gs pr`vfeh, fulqug fl t`glg

    bu`j`hs pgle`gltgs jhkh df lud`efe egd jhltrfth eg df jhkprfvgltf egd Kgrjfeh

    Khegdh eg Culujh, jhl gd sghr Bgss M`dgs Fd`pfsfmf (Kul`j`pfd`efe ^rhv`lj`fd

    eg Culujh.

    @dustrfj`l 6>. Gstrujturf Hrml`jf egd Kgrjfeh Khegdh eg Culujh

    Fsfkadgf eg Zhj`hs

    E`rgjthr`h

    Fshj`fj`l Orgltg eg Egoglsf eg dhs UrfafbfehrgsOhrkfdgs egd Kgrjfeh Khegdh eg Culujh.

    ^rgs`egl

    Fek`l`strfehr

    ^grshlfd eg Zgmur`efe ^grshlfd eg D`kp`gzf

    OWGLUG 2 Flthl`h Ufdglfs _grrhjfd.GDFAHQFJ@L2 Ugs`stf

    1.: EGO@L@J@LGZ JHLJG^UWFDGZ

    Jfd`efe2 Jhlbulth eg prhp`gefegs `lcgrgltgs f ul habgth qug dg

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    jhlo`grgl jfpfj`efe pfrf sft`sofjgr lgjgs`efegs `kpdj`tfs h gxpdj`tfs.

    Jfd`efe Gxtgrlf2 Jhrrgsphleg f df sft`sofjj`l eg dhs jd`gltgs.

    ^frf su dhmrh rgqu`grg prhphrj`hlfr prheujths h sgrv`j`hs qug sft`sofmfl dfs

    gxpgjtft`vfs egd jd`gltg pfrf gstfadgjgr dgfdtfe jhl gd k`skh y eg gsg kheh

    kgbhrfr df pfrt`j`pfj`l gl gd kgrjfeh.

    Jfd`efe @ltgrlf2 Jhrrgsphleg fd kgbhrfk`glth eg df hpgrfj`l `ltgrlf eg

    ulf jhkpff. U`glg phr habgt`vh `kpdgkgltfr dhs kge`hs pfrf pgrk`t`r df

    kgbhr egsjr`pj`l phs`adg eg df hrmfl`zfj`l pfrf egtgjtfr y d`k`tfr dhs

    oulj`hlfk`glths ljhrrgjths.

    Jfd`efe eg Zgrv`j`h2 Gs df jhkpfrfj`l gltrg dh qug gd jd`gltg gspgrf

    rgj`a`r y dh qug rgfdkgltg rgj`ag h d pgrj`ag qug rgj`ag.

    Jhkprf phr `kpudsh2 Gs ul t`ph eg jhkprf qug sg rgfd`zf

    gsphltlgfkgltg, eg ohrkf lh prgkge`tfef. Dhs frtjudhs qug sg cfl

    jhkprfeh phr `kpudsh jhrrgsphlegl f ul jhkphrtfk`glth egd

    t`ph2 Dh v`, kg must y dh jhkpr.

    Jhkul`jfj`l2 gs gd prhjgsh kge`fltg gd jufd sg pugeg trflsk`t`r

    `lohrkfj`l eg ulf glt`efe f htrf. Dhs prhjgshs eg jhkul`jfj`l shl

    `ltgrfjj`hlgs kge`fefs phr s`mlhs gltrg fd

    kglhs ehs fmgltgs qug jhkpfrtgl ul k`skh rgpgrthr`h eg s`mlhs y

    t`glgl ulfs rgmdfssgk`t`jfs jhkulgs.

    Jhlsuk`ehr2 Gs ulf pgrshlf u hrmfl`zfj`l qug egkflef a`glgs h

    sgrv`j`hs prhphrj`hlfehs phr gd prheujthr h gd prhvggehr eg a`glgs h

    sgrv`j`hs. Gs egj`r, gs ul fmgltg gjhlk`jh jhl ulf sgr`g eg lgjgs`efegs y

    egsghs qug jugltf jhl ulf rgltf e`sphl`adg jhl df qug pugeg sft`sofjgr gsfs

    lgjgs`efegs y egsghs f trfvs eg dhs kgjfl`skhs eg kgrjfeh.

    Egtfdd`stf2 Ufka`l ddfkfeh k`lhr`stf, gs df gkprgsf jhkgrj`fd

    h pgrshlf gl rm`kgl eg futlhkh qug vgleg prheujths fd jhlsuk`ehr

    o`lfd. Zhl gd dt`kh gsdfal egd jflfd eg e`str`auj`l, gd qug gst gl

    jhltfjth jhl gd kgrjfeh.

    E`sgh egd Glvfsg2 Gs ulf fjt`v`efe egltrh egd e`sgh `leustr`fd

    qug sg ege`jf f egsfrrhddfr lugvhs glvfsgs, tflth pfrf prheujth gl vgltf,

    jhkh pfrf dhs qug sgrl dflzfehs fd kgrjfeh gl gd outurh. Gd e`sgh eg

    glvfsgs t`glg ulf ehadg ofjgtf2e`sgh mro`jh ye`sgh gstrujturfd.Gsjfpfrftg2 Ufka`l ddfkfeh v`tr`lf h v`er`grf gs gd gspfj`h s`tufeh gl

    http://es.wikipedia.org/wiki/Signo_ling%C3%BC%C3%ADsticohttp://es.wikipedia.org/wiki/Semi%C3%B3ticahttp://es.wikipedia.org/wiki/Bien_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Servicio_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Producci%C3%B3n_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Log%C3%ADsticahttp://es.wikipedia.org/wiki/Consumidor_finalhttp://es.wikipedia.org/wiki/Consumidor_finalhttp://es.wikipedia.org/wiki/Canal_de_distribuci%C3%B3nhttp://es.wikipedia.org/wiki/Producto_(marketing)http://es.wikipedia.org/wiki/Dise%C3%B1o_gr%C3%A1ficohttp://es.wikipedia.org/wiki/Dise%C3%B1o_estructuralhttp://es.wikipedia.org/wiki/Dise%C3%B1o_estructuralhttp://es.wikipedia.org/wiki/Dise%C3%B1o_gr%C3%A1ficohttp://es.wikipedia.org/wiki/Producto_(marketing)http://es.wikipedia.org/wiki/Canal_de_distribuci%C3%B3nhttp://es.wikipedia.org/wiki/Canal_de_distribuci%C3%B3nhttp://es.wikipedia.org/wiki/Consumidor_finalhttp://es.wikipedia.org/wiki/Consumidor_finalhttp://es.wikipedia.org/wiki/Log%C3%ADsticahttp://es.wikipedia.org/wiki/Producci%C3%B3n_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Servicio_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Bien_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Semi%C3%B3ticahttp://es.wikipedia.org/wiki/Signo_ling%C3%BC%C3%ADstico
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    df ofjcfef eg dhs gstfadgj`k`glths jhkgrj`fdgs egst`lfeh f gxc`a`r trfs ul

    jr`stfd ulf kugstrf eg dhs prheujths h sgrv`j`hs qug sg horgjgl gl gd

    `ltgr`hr. Gd gsjfpfrftg jhltr`auyg tflth f df vgltf jhkh f df auglf `kfmgl

    egd gstfadgj`k`glth.

    Kgrjfeh2 Gs jufdqu`gr jhlbulth eg trflsfjj`hlgs h fjugrehs eg

    `ltgrjfka`h eg a`glgs h sgrv`j`hs gltrg `le`v`euhs h fshj`fj`hlgs eg

    `le`v`euhs. Ufka`l pugeg `ltgrprgtfrsg jhkh df `lst`tuj`l u hrmfl`zfj`l

    shj`fd f trfvs eg df jufd dhs hogrtfltgs (prheujthrgs y vglegehrgs) y

    egkflefltgs (jhlsuk`ehrgs h jhkprfehrgs) eg ul egtgrk`lfeh t`ph eg

    a`gl h eg sgrv`j`h, gltrfl gl gstrgjcf rgdfj`l jhkgrj`fd f o`l eg rgfd`zfr

    faulefltgs trflsfjj`hlgs jhkgrj`fdgs.

    Kfrigt`lm2 Gs gd prhjgsh shj`fd yfek`l`strft`vh phr gd qug dhs mruphs g

    `le`v`euhs sft`sofjgl sus lgjgs`efegs fd jrgfr g `ltgrjfka`fr a`glgs y

    sgrv`j`hs.

    Kgrjcfle`s`lm2 Gs gd jhlbulth eg fjt`v`efegs qug pgrk`tgl ulf kfyhr

    vfdhrfj`l egd prheujth phr pfrtg egd jhlsuk`ehr gl gd pulth eg vgltf.

    ^fjifm`lm2 Ufka`l ddfkfeh gkafdfbg h gkpfqug, gs ulrgj`p`gltg h

    glvhdturf qug jhlt`glg prheujths eg kflgrf tgkphrfd pr`lj`pfdkgltg pfrf

    fmrupfr ul`efegs eg ul prheujth pglsfleh gl su kfl`pudfj`l, trflsphrtg

    yfdkfjglfbg.

    ^grsufe`r2 Gs df `loduglj`f shj`fd eg dfs jrgglj`fs, fjt`tuegs,

    `ltglj`hlgs,kht`vfj`hlgs yjhkphrtfk`glths. Df pgrsufs`l gs ul prhjgsh

    egst`lfeh f jfka`fr eg ulf pgrshlf (h ul mruph eg) df fjt`tue h

    jhkphrtfk`glth cfj`f fdml gvglth, `egf, habgth h pgrshlf(s),

    kge`fltg gd ush eg pfdfarfs gsjr`tfs h

    cfadfefs pfrf trflsk`t`r `lohrkfj`l, sglt`k`glths, h gd

    rfzhlfk`glth, h ulf jhka`lfj`l eg dhs k`skhs

    ^rheujth2 Gs fqugddh qug cf s`eh ofar`jfeh jhl df `ltglj`l eg sft`sofjgr

    fqugddh qug lgjgs`tf h qug egsgf ul jhlsuk`ehr.

    ^ulth eg _gltf2 Gs gd dumfr gl gd qug gogjtufkhs ulf trflsfjj`l

    jhkgrj`fd eg jhkprf-vgltf.

    ^uad`j`efe2 Gs ulf ohrkf eg jhkul`jfj`l jhkgrj`fd qug `ltgltf

    `ljrgkgltfr gd jhlsukh eg ul prheujth h sgrv`j`h f trfvs eg dhs kge`hs egjhkul`jfj`l

    http://es.wikipedia.org/wiki/Fachada#Fachada_comercialhttp://es.wikipedia.org/wiki/Establecimiento_comercialhttp://es.wikipedia.org/wiki/Administraci%C3%B3n_de_Empresashttp://es.wikipedia.org/wiki/Recipientehttp://es.wikipedia.org/wiki/Transportehttp://es.wikipedia.org/wiki/Transportehttp://es.wikipedia.org/wiki/Almacenajehttp://es.wikipedia.org/wiki/Creenciahttp://es.wikipedia.org/wiki/Actitudhttp://es.wikipedia.org/wiki/Intencionhttp://es.wikipedia.org/wiki/Motivacionhttp://es.wikipedia.org/wiki/Comportamientohttp://es.wikipedia.org/wiki/Comportamientohttp://es.wikipedia.org/wiki/Motivacionhttp://es.wikipedia.org/wiki/Intencionhttp://es.wikipedia.org/wiki/Actitudhttp://es.wikipedia.org/wiki/Actitudhttp://es.wikipedia.org/wiki/Creenciahttp://es.wikipedia.org/wiki/Almacenajehttp://es.wikipedia.org/wiki/Transportehttp://es.wikipedia.org/wiki/Transportehttp://es.wikipedia.org/wiki/Recipientehttp://es.wikipedia.org/wiki/Administraci%C3%B3n_de_Empresashttp://es.wikipedia.org/wiki/Establecimiento_comercialhttp://es.wikipedia.org/wiki/Fachada#Fachada_comercial
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    Qgltfa`d`efe2 Gs df jfpfj`efe eg prheuj`r h mglgrfr ul aglgo`j`h

    fe`j`hlfd sharg df `lvgrs`l h gsougrzh rgfd`zfeh.

    Zgrv`j`h2 Wl sgrv`j`h gs gd rgsudtfeh eg ddgvfr f jfah

    lgjgsfr`fkgltg fd kglhs ulf fjt`v`efe gl df `ltgrofz gltrg gd prhvggehr y gd

    jd`gltg y mglgrfdkgltg gs `ltflm`adg. Ufka`l gs

    gd jhlbulth egfjt`v`efegs qug rgsphlegl f dfs lgjgs`efegs eg uljd`gltg.

    Zurt`eh2 Gs gd jhlbulth eg rgogrglj`fs qug horgjg ul

    gstfadgj`k`glth jhkgrj`fd f su jd`gltgdf jdfvg pfrf sft`sofjgrdg ulfs

    egtgrk`lfefs lgjgs`efegs h egsghs, jhlst`tuygleh su phs`j`hlfk`glth

    gstrftm`jh gl gd kgrjfeh y pgrk`t`gleh fd egtfdd`stf hatglgr aglgo`j`hs

    qug rgltfa`d`jgl su lvgrs`l.

    _gltf2 Gs ulf eg dfs fjt`v`efegs ks prgtgle`efs phr gkprgsfs,

    hrmfl`zfj`hlgs h pgrshlfs qug horgjgl fdmh (prheujths, sgrv`j`hs u htrhs)

    gl su kgrjfeh kgtf, ega`eh f

    qug su x`th egpgleg e`rgjtfkgltg eg df jflt`efe eg vgjgs qug rgfd`jgl

    stf fjt`v`efe, eg dh a`gl qug dh cfmfl y eg jul rgltfadg dgs rgsudtg

    cfjgrdh.

    1.5 Z@ZUGKF EG C@^UGZ@Z

    F jhlt`lufj`l sg kugstrf df c`ptgs`s mglgrfd y dfs c`ptgs`s gspgjo`jfs

    rgspgjt`vfkgltg.

    1.5.6 C`ptgs`s Mglgrfd

    Gd kgrjcfle`s`lm sg rgdfj`hlf phs`t`vfkgltg jhl dfs vgltfs eg dhs

    jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

    1.5.1 C`ptgs`s Ludf

    Gd kgrjcfle`s`lm lh sg rgdfj`hlf phs`t`vfkgltg jhl dfs vgltfs eg dhs jhkgrj`fltgs

    egd Kgrjfeh Khegdh Eg Culujh

    1.5.: C`ptgs`s Gspgjo`jfs

    Gd kgrjcfle`s`lm v`sufd sg rgdfj`hlf phs`t`vfkgltg jhl dfs vgltfs eg dhs

    jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

    Gd kgrjcfle`s`lm eg mgst`l sg rgdfj`hlf eg kflgrf phs`t`vf jhl dfs vgltfs

    eg dhs jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

    Gd kgrjcfle`s`lm eg sgeujj`l sg rgdfj`hlf eg ohrkf phs`t`vf jhl dfs vgltfseg dhs jhkgrj`fltgs egd Kgrjfeh Khegdh eg Culujh.

    http://es.wikipedia.org/wiki/Actividad_econ%C3%B3micahttp://es.wikipedia.org/wiki/Cliente_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Cliente_%28econom%C3%ADa%29http://es.wikipedia.org/wiki/Actividad_econ%C3%B3mica
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    1.7 Z@ZUGKF EG _FQ@FADGZ

    Gd prgsgltg trfafbh jhlt`glg ehs vfr`fadgs qug shl eg kujcf `kphrtflj`f,

    df vfr`fadg `legpgle`gltg y df vfr`fadg egpgle`gltgs, dfs jufdgs sg egtfddfl f

    jhlt`lufj`l2

    1.7.6 vfr`fadg egpgle`gltg

    _gltfs

    1.7.1 vfr`fadg `legpgle`gltg

    Kgrjcfle`s`lm

    @dustrfj`l 6. _fr`fadgs

    _FQ@FADG

    @LEG^GLE@GLUG

    _FQ@FADG

    EG^GLE@GLUG

    KGQJCFLE@Z@LM

    GDFAHQFJ@L2 tgs`stf

    GDFAHQFJ@L2 tgs`stf.

    _GLUFZ

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    1.? H^GQFJ@HLFD@RFJ@L EG DFZ _FQ@FADGZ

    Df hpgrfj`hlfd`zfj`l eg dfs vfr`fadgs sg egtgrk`lf f jhlt`lufj`l2

    @dustrfj`l :. Hpgrfj`hlfd`zfj`l eg dfs

    _fr`fadgs

    _FQ@FADGZ E@KGLZ@HLGZ @LE@JFEHQGZ

    KGQJCFLE@Z@

    LM (_FQ@FADG

    @LEG^GLE@GLU

    G)

    Kgrjcfle`s`lm

    _`sufd

    ^fjifm`lm h glvfsgFrqu`tgjturf h lorfgstrujturf

    Gsjfpfrft`skh u hogrtfs

    Ftkhsogrf h fka`gltg

    Kgrjcfle`s`lm eg

    Mgst`l

    Fld`s`s h gstue`h eg kgrjfeh

    Zurt`eh

    Qgltfa`d`efeKgrjcfle`s`lm eg

    Zgeujj`l Jhkprfs phr ltgrlgt

    _GLUFZ

    (_FQ@FAD

    G

    EG^GLE@GLU

    G)

    _gltf Z`kpdg

    ^rgpfrfj`l

    _gr`o`jfj`l

    Fjgrjfk`glth

    ^rgsgltfj`l

    Frmukgltfj`lJ`grrg

    Fld`s`s

    GDFAHQFJ@L2 tgs`stf

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    JF^UWDH @@@

    KGUHEHDHM@F EG DF

    @L_GZU@MFJ@HL

    :.6 U@^H EG @L_GZU@MFJ@L

    Gd prgsgltg trfafbh eg `lvgst`mfj`l sg glkfrj egltrh eg dfs

    s`mu`gltgs t`phdhmfs eg lvgst`mfj`l2

    :.6.6 Glohqug

    Gd prgsgltg `lohrkg eg tgs`s t`glg ul glohqug jufd`tft`vh.

    :.6.1 ^hr su fdjfljg h l`vgd

    Df phadfj`l gst egtgrk`lfef phr dhs jhkgrj`fltgs egd Kgrjfeh

    Khegdh eg Culujh.

    Gd prgsgltg trfafbh eg `lvgst`mfj`l sg ua`jf gl gd l`vgd egsjr`pt`vhjhrrgdfj`hlfd, phrqug lhs prgtgleg egsjr`a`r Kgrjfeh Khegdh eg Culujh.

    :.6.: E@ZGH EG @L_GZU@MFJ@L

    Gd e`sgh egd prgsgltg trfafbh eg `lvgst`mfj`l gs lh prhafa`dst`jh

    `ltglj`hlfd jhl su vfr`fltg trflsfjj`hlfd, ehleg sg gstue` df rgdfj`l eg dfs

    vfr`fltgs qug shl gd kgrjcfle`s`lm y dfs vgltfs.

    Gd gsqugkf sg e`sgf f jhlt`lufj`l2

    S

    Kh r

    P

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    Eleg2

    Kh ; Kugstrf

    S ; Kgrjcfle`s`lm

    P ; _gltfs

    r ; Qgdfj`l

    :.1 ^HADFJ@L P KWGZUQF

    Df phadfj`l y kugstrf qug sg egtgrk`lfrhl shl dhs s`mu`gltgs2

    :.7.6 Egtgrk`lfj`l eg df ^hadfj`l

    Gd Kgrjfeh Khegdh eg Culujh jugltf jhl 663> shj`hs gltrg vfrhlgs

    y kubgrgs eg fjugreh f df `lohrkfj`l ar`lefef phr gd fek`l`strfehr egd

    Kgrjfeh Khegdh eg Culujh, gd Zr. B`kk Lhdfsjh Jhtr`lf.

    :.7.1 Jfrfjtgrst`jfs eg df phadfj`l

    Df phadfj`l gstuvh jhlst`tu`ef phr dhs jhkgrj`fltgs egd

    Kgrjfeh Khegdh eg Culujh gltrg vfrhlgs y kubgrgs.

    :.7.: Kugstrf

    ^frf gd prgsgltg trfafbh eg `lvgst`mfj`l lugstrf kugstrf oug eg 10>

    shj`hs (jhkgrj`fltgs) egd Kgrjfeh Khegdh eg Culujh. Df tjl`jf eg

    kugstrgh qug sg gkpdg gs gd lh prhafa`dst`jh `ltglj`hlfd phrqug sg rgfd`z

    sharg df afsg egd jhlhj`k`glth y jr`tgr`hs egd `lvgst`mfehr.

    :.: UJL@JFZ G @LZUQWKGLUHZ EG QGJHDGJJ@HL EG EFUHZ

    Dfs tjl`jfs g `lstrukglths qug sg ut`d`zfrfl eurfltg gd trfafbh egjfkph jhl df o`lfd`efe eg rgjhmgr efths rgdfj`hlfehs jhl gd prgsgltg trfafbh

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    eg lvgst`mfj`l, sg egtfddfl f jhlt`lufj`l2

    @dustrfj`l 66. Ujl`jfs g @lstrukglths eg @lvgst`mfj`l

    UJL@JFZ @LZUQWKGLUHZ F^D@JFJ@L / WZH

    Gljugstf Jugst`hlfr`h Jhkgrj`fltgs

    Hasgrvfj`l Muf eg hasgrvfj`l @lvgst`mfehrgs

    Gltrgv`stf Muf eg gltrgv`stf Jhkgrj`fltgs

    GDFAHQFJ@L2 tgs`stf.

    :.5 ^QHJGZFK@GLUH P ^QGZGLUFJ@L EG EFUHZ

    Gl gd prgsgltg trfafbh eg `lvgst`mfj`l, pfrf df jhe`o`jfj`l,

    tfaudfj`l, jdfs`o`jfj`l y hreglfk`glth eg df `lohrkfj`l sg cfrf ush eg dh

    s`mu`gltg2

    Gstfest`jf egsjr`pt`vf pfrf jfef vfr`fadg2

    E`str`auj`l eg orgjuglj`fs2 Qgdft`vf, fashdutf y orgjuglj`f

    fjukudfef.

    Dfs kge`efs eg tgleglj`f jgltrfd2 Df khef, df kge`flf y df kge`f.

    Dfs kge`efs eg vfr`fa`d`efe2 Gd rflmh, df egsv`fj`l

    gstlefr y df vfr`flzf.

    O`lfdkgltg df prgsgltfj`l eg df `lohrkfj`l sg rgfd`zfr gl gsjr`th y

    ut`d`zfleh mro`jhs gstfest`jhs.

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    JF^@UWDH @_

    5.6 QGZGLUFJ@HL EG EFUHZ.

    Gl gd prgsgltg trfafbh eg `lvgst`mfj`l sg rgfd`z ulf gljugstf gd jufd lhs pgrk`t`

    rgjhdgjtfr `lohrkfj`l y prhjgsfrdf jhl df o`lfd`efe eg gltglegr df prhadgkt`jf eg df

    `lvgst`mfj`l.

    ^QGMWLUF 6

    Wl fegjufeh glvfsg eg sus prheujths dhmrf pgrsufe`r f dhs jd`gltgs,

    X`lvhdujrlehlhs gl gd prhjgsh eg vgltf8

    JWFEQH L6

    Orgjuglj`f ^hrjgltfbg ^hrjgltfbg

    vd`eh

    ^hrjgltfbg

    fjukudfeh

    _d`ehs

    phjfs vgjgs 1 6>,> 6>,> 6>,>

    kujcfs vgjgs 5 1>,> 1>,> :>,>

    Z` 65 =>,> =>,> 6>>,>

    Uhtfd 1> 6>>,> 6>>,>

    OWGLUG2 JWGZU@HLFQ@H

    GDFAHQFJ@HL2 ^QH^@F EGD @L_GZU@MFEHQ

    MQFO@JH L 6

    OWGLUG2 JWFEQH

    GDFAHQFJ@HL2 ^QH^@F EG @ @L_GZU@MFEHQ

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    @LUGQ^QGUFJ@HL

    Zg pugeg hasgrvfr gl gd s`mu`gltg juferh qug ul 6>% eg dhs gljugstfehs jrgg qug phjfs

    vgjgs gd glvfsg egd prheujth pgrsufeg f dhs jd`gltgs gl gd prhjgsh eg vgltf gsth sg egag

    f qug dh jhkgrj`fltgs egsjhlhjgl eg dfs vgltfbfs qug mglgrf df gltrgmf eg prheujth gl

    ul glvfsg fegjufeh dh qug ohkgltfrf kujch ks dfs vgltfs. Fs jhkh tfka`l ul 1>% eg dhs gljugstfehs kfl`ogstfrhl qug kujcfs vgjgs gd glvfsg egd prheujth pgrsufeg f

    dhs jd`gltgs gl gd prhjgsh eg vgltf pgrh lh df fafrjf jhkpdgtfkgltg gsh qu`grg egj`r qug

    gx`stg ul phjh eg `ljgrt`eukarg gl df prgsgltfj`l egd glvfsg egd prheujth. Fs jhkh

    tfka`l ul =>% eg gljugstfehs kfl`ogstfrhl qug s` ul fegjufeh glvfsg eg dhs

    prheujth dhmrf pgrsufe`r f dhs jd`gltgs gl gd prhjgsh eg vgltf dh jufd lhs fo`rkf qug df

    mrfl kfyhrf eg gljugstfehs jhlhjgl df `kphrtflj`f eg ul fegjufeh glvfsg egd

    prheujth.

    ^QGMWLUF 1

    Wlf lorfgstrujturf fegjufef, hreglfef y ftrfjt`vf mglgrf ul fka`gltg prhp`j`h

    pfrf df vgltf eg sus prheujths8

    JWFEQH L1

    Orgjuglj`f ^hrjgltfbg ^hrjgltfbg

    vd`eh

    ^hrjgltfbg

    fjukudfeh

    _d`ehs

    Lh 6 7,> 7,> 7,>

    phjfs vgjgs = :7,> :7,> 5>,>

    kujcfs vgjgs 5 1>,> 1>,> ?>,>

    Z` 3 5>,> 5>,> 6>>,>

    Uhtfd 1> 6>>,> 6>>,>

    OWGLUG2 JWGZU@HLFQ@H

    GDFAHQFJ@HL2 ^QH^@F EGD @L_GZU@MFEHQ

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    MQFO@JH 1

    OWGLUG2 JWFEQH

    GDFAHQFJ@HL2 ^QH^@F EG @ @L_GZU@MFEHQ

    @LUGQ^QGUFJ@HL

    Zg pugeg hasgrvfr gl gd s`mu`gltg juferh qug ul 7% eg gljugstfehs lh jrggl qug ulf

    `lorfgstrujturf fegjufef mglgrg ul fka`gltg prhp`j`h pfrf df vgltf eg sus prheujths

    gsth sg egag f qug qu`zs h tglmfl jhlhj`k`glths qug gd dumfr gl ehleg sg egsfrrhddfldfs vgltfs gs kuy `kphrtfltg yf qug mglgrf ul fka`gltg gl ehleg dfs pgrshlfs vfl f

    rgfd`zfr sus jhkprfs. Fs jhkh tfka`l ul :7% eg gljugstfeh jrggl qug phjfs vgjgs gd

    fka`gltg `loduyf gl df vgltfs eg dhs prheujths dh jufd mglgrf ul mrfeh eg `ljgrt`eukarg

    gl gddhs. Fs` tfka`l ul 1>% eg gljugstfeh jrggl qug kujcfs vgjgs ulf `lorfgstrujturf

    fegjufef mglgrf ul fka`gltg prhp`j`h pfrf df vgltf eg sus prheujths y ul 5>% jrgg qug

    s` ulf `lorfgstrujturf fegjufef mglgrf ul fka`gltg prhp`j`h pfrf df vgltf yf qug shl

    zhlfs eg jhljurrglj`f eg pgrshlfs dh jufd jhlddgvf f qug jhlsukfl ks dhs prheujths.

    ^QGMWLUF

    Wlf fegfjufef gxpd`jfj`hl eg dfs hogrtfs y prhkhj`hlgs gs ul ofjthr

    egtgrk`lfltg pfrf gd j`grrg eg dfs vgltfs8

    JWFEQH L:

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    Orgjuglj`f ^hrjgltfbg ^hrjgltfbg

    vd`eh

    ^hrjgltfbg

    fjukudfeh

    _d`ehs

    Lh 1 6>,> 6>,> 6>,>

    phjfs vgjgs 6 7,> 7,> 67,>

    kujcfs vgjgs = :7,> :7,> 7>,>

    Z` 6> 7>,> 7>,> 6>>,>

    Uhtfd 1> 6>>,> 6>>,>

    OWGLUG2 JWGZU@HLFQ@H

    GDFAHQFJ@HL2 ^QH^@F EG @ @L_GZU@MFEHQ

    MQFO@JH :

    OWGLUG2 JWFEQH

    GDFAHQFJ@HL2 ^QH^@F EG @ @L_GZU@MFEHQ

    @LUGQ^QGUFJ@HL

    Gl gd s`mu`gltg juferh sg pugeg hasgrvfr qug ul 6>% eg gljugstfehs jrgg qug lh gs

    lgjgsfr`h egsfrrhddfr ulf fegjufef gxpd`jfj`l eg dfs hogrtfs y prhkhj`hlgs pfrf gd j`grrg

    eg dfs vgltfs gsth sg egag f qug lh rgfd`zfl tjl`jfs eg prhkhj`hlfr dhs prheujths y

    kujch kglhs sfagl jkh cfjgrdfs yf qug egsjhlhjgl tjl`jfs eg kfrigt`lm fs tfka`l

    ul 7%eg dhs gljugstfehs t`glgl dfs k`skfs jfrfjtgrst`jfs eg yf kglj`hlfehs fs jhkhtfka`l ul :7 y 7> % eg dhs gljugstfeh kfl`o`gstfl qug kujcfs vgjgs y s`

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    rgspgjt`vfkgltg shl lgjgsfr`fs ulf gxpd`jfj`l eg df hogrtfs yf qug gstfs mglgrfl ulf

    gxpgjtft`vf phr pfrtg egd jhlsuk`ehr.

    ^QGMWLUF 5

    Gd fka`gltg egd kgrjfeh khegdh eg Cuflujh gs fegjufeh pfrf `kpudsfr sus

    vgltfs8

    JWFEQH L5

    Orgjuglj`f ^hrjgltfbg ^hrjgltfbg

    vd`eh

    ^hrjgltfbg

    fjukudfeh

    _d`ehs

    lh ? :>,> :>,> :>,>

    phjfs vgjgs 1 6>,> 6>,> 5>,>

    kujcfs vgjgs = :7,> :7,> =7,>

    s` 7 17,> 17,> 6>>,>

    Uhtfd 1> 6>>,> 6>>,>

    OWGLUG2 JWGZU@HLFQ@H

    GDFAHQFJ@HL2 ^QH^@F EG @ @L_GZU@MFEHQ

    MQFO@JH 5

    OWGLUG2 JWFEQH

    GDFAHQFJ@HL2 ^QH^@F EG @ @L_GZU@MFEHQ

    @LUGQ^QGUFJ@HL

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    Gl gd s`mu`gltg juferh sg pugeg hasgrvfr qug ul :>% eg dhs gljugstfehs lh jrgg qug gd

    fka`gltg egd kgrjfeh gs fegjufeh pfrf `kpudsfr sus vgltfs yf qug kglj`hlfl qug gd

    kgrjfeh lh sg gljugltrf gl dfs kgbhrgs jhle`j`hlgs y phr gleg lh dgs fyuef f mglgrfr ul

    fka`gltg prhp`j`h pfrf gd prhjgsh eg vgltfs phrqug lh fyuef f gst`kudfr df kgltg eg dhs

    jhlsuk`ehrgs fukgltfleh eg gstf kflgrf dfs prhafa`d`efegs eg jhkprf phr htrh dfeh sg

    hasgrvf qug dhs gspfj`hs shl kuy rgeuj`ehs, ul 6>% jrgg qug phjfs vgjgs, ul :7%

    kfl`ogst qug gd fka`gltg egd kgrjfeh khegdh gs fegju