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General booklet featuring specialty services, trauma II certification, new technology, renovations and hospital remodel, plus so much more.
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the newMercy Hospital and Trauma Center
Welcome to
Every Mercy partner is committed to exceedingpatient expectations by making quality a top priority. We use national and state benchmarks
to measure quality clinical care, and pride ourselves in continually improving our technology, facilities and procedures for the health and well-being of our patients.
We are very proud to be thefirst integrated health system to receive the prestigious Malcolm Baldrige National Quality Award, the nation’shighest Presidential honor for quality and organizationalperformance excellence.
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888.39.MERCY
Quality Care
h e a l i n g
c o m p a s s i o n a t e
e x c e p t i o n a l
Here you will find
more than physical
With a kind word and a
gentle hand, the medical
professionals at Mercy offer
care for the whole person—
physically, emotionally and
s p i r i t u a l l y
At Mercy, it is our mission
to provide our patients with
health care services resulting in
healing in the broadest sense.
a l w a y s
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Welcome to Mercy Hospital and Trauma Center where providing exceptionalhealth care services resulting in healing in the broadest sense is our mission.
Incredible transformations have taken place on the Mercy Campus inJanesville. To recognize those transformations, we have changed the name of our hospital to Mercy Hospital and Trauma Center to reflect the advancedlevel of care we now provide.
In 2009, we received our Level II trauma center designation—the secondhighest designation possible—from the American College of Surgeons Committee on Trauma.Today, Mercy is Wisconsin’s only level II trauma center south of La Crosse. In southern Wisconsin, only UW Hospital in Madison and Froedtert Hospital in Milwaukee have higher Level I certified trauma centers.
What does this mean to our community?
It means we have staff available 24/7/365 to care for severely injured patients. Our traumastaff includes certified trauma surgeons, emergency physicians, trauma-trained nurses, neurosurgeons, plastic and reconstructive surgeons, orthopaedic surgeons, otolaryngologists,cardiologists and heart surgeons, and more.
It means no other hospitals in southern Wisconsin have this level of designation. This includesSt. Mary’s Madison, St. Mary’s Janesville, Meriter, Beloit Memorial, Edgerton and Fort Atkinson.
To you and your family, it means when an accident happens and only minutes separate life and death, Mercy Hospital and Trauma Center is here to ensure the best possible outcome … a second chance at life.
It means that over the last year, we have received over 500 trauma cases, by ambulance orhelicopter, to our facility. In fact, we have decreased patient transfers to other trauma centersby 80%—keeping more local patients closer to home, near their loved ones.
Many other remarkable transformations have taken place as well. Please take a moment toread through this book to learn more about the new Mercy Hospital and Trauma Center.
Wishing you and your family good health,
Javon R. Bea, President/CEOMercy Health System
Lette
r from
the
pre
side
nt
MercyHospitalandTraumaCenter.org
� Large operating rooms with
the latest medical advances and
built-in flexibility are designed
to accommodate multi-specialty
critical care teams so treatment
can occur rapidly and with ease.
� Brand-new outpatient
surgical suites with
comfortable recovery
rooms make outpatient
procedures easier than
ever before.
� Our concierge service is on hand to offer
access to a variety of services, such as
transportation, dining, accommodations
and personal services, to help make the
stay of patients and their families as
comfortable as possible.
� Free valet parking is
available to patients and
visitors. Simply follow the
signs to the valet area and
you will be greeted by one
of our friendly valet staff.PAGE
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For virtual tours of all six hospital floors, visit MercyHospitalandTraumaCenter.org
First floor–Mercy Hospital and Trauma Center
� A comforting and technologically superior
emergency department supports an
enhanced patient experience. To treat
critically injured patients quickly, the trauma
center is located within steps of our
surgery and cardiac catheterization suites.
� As the only Level II Trauma Center south
of La Crosse, Mercy offers 24/7/365 critical
care services that mean the difference
between life and death. A helipad, certified
trauma surgeons, neurosurgeons and other
specialists, plus dedicated trauma suites
combine to ensure the best possible care
at the most critical moments.
� The latest in minimally invasive
surgical technology, including the
da Vinci® dual-console robotic
surgical system, mean that difficult
procedures with traditionally long
recovery times can now be
performed quickly and safely in
mere hours on an outpatient basis.
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� Renovated, spacious private hospital rooms
feature private bathrooms with showers,
plus flat screen TVs, free wireless access and
room service menus to maximize patient
comfort and convenience. While the majority
of our rooms are private at this time, all will
be private by Fall 2011.
� On-site neurological, cardiac, cancer and
other specialty services mean immediate
access to the highly trained professionals
you need without travel or delay.
� For individuals requiring round-the-clock
care, our expanded ICU uses sophisticated
equipment and innovations in design to
promote healing.
� A flexible facility design allows Mercy to
easily grow into the future, leading the way
as continued health care advances emerge.
� Our two state-of-the-art cardiac
catheterization labs provide quick, on-site
diagnoses and treatment for patients
suspected of having cardiovascular
disease, as well individuals suffering
acute heart attacks.
� Because family members and visitors are
integral to the physical and emotional
well being of our patients, we offer
flexible visiting hours in all areas.
At a glance
Mercy Hospital and Trauma Center
888.39.MERCY
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Mercy Hospital and Trauma Center When seconds count
Mercy Hospital and Trauma Center is Wisconsin’s only Level II Trauma Center south of La Crosse. Serving over 30,000 patients each year, the Trauma Center is Rock County’s busiest emergency andtrauma care provider. Critically injured patients are flown to Mercy from across southern Wisconsinand northern Illinois to receive immediate, life-saving care. Every moment of every day, 365 days ayear, we are here to help patients and their families through the most critical accidents and injuries.
888.39.MERCY
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Mercy is the only certifiedLevel II Trauma Center south of La Crosse
� As a level II trauma center, we have
the resources available 24/7/365 to
care for severely injured patients:
• Emergency physicians
• Trauma surgeons
• Specialty surgeons
- neurosurgeons
- orthopaedic surgeons
- ENTs
- interventional cardiologists
- plastic and reconstructive surgeons
• Laboratory
• Medical imaging
• Respiratory therapy
• Operating rooms
• Intensive care
• Inpatient nursing services
• Social services
• Rehabilitation
� Helicopter transport from across the
area, saving critical minutes when
it counts most.
� Close relationships with local emergency
responders and surrounding hospitals to
ensure seamless care.
� Mercy’s trauma team was mobilized to
handle critical care cases over 500 times
last year.
American College of Surgeons (ACS)
Level I UW Hospital• Includes all major trauma, research and
services such as burns and tranplant units
Level II Mercy Hospital and Trauma Center• Includes teaching and all major trauma,
excluding burns and transplant units
Levesl III-Vwith no ACS designation
St. Mary’s MadisonSt. Mary’s JanesvilleMeriterBeloit MemorialEdgertonFort AtkinsonAnd all other hospitals in southern Wisconsin• Common emergencies
The healing doesn’t stop there. Our entire team continues to care for injured patients through the entire course of hospital care and rehabilitation. We also address secondary trauma—the residual effects faced by the injured patient’s loved ones. Mercy’s chaplains, social workers and carecoordinators are available to guide patients and families from the initial injury through recovery.
Trauma.MercyHealthSystem.org
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Mercy Regional Heart and Vascular Center Caring with heart
The Mercy Regional Heart and Vascular Center offers big-city heart care while maintaining a small-town sense of community. Besides standard diagnostictests, minimally invasive procedures andcomplex cardiothoracic surgeries, we alsooffer our patients a caring staff of board certified cardiothoracic and vascular surgeons, cardiologists and top-notchnurses and technicians. And after all the high-tech tests, procedures and surgeries are done, we continue to helpeach patient heal and adjust to a healthynew way of living through our numerous rehabilitation programs.
We do this because we know heartcare involves more than just medicine—to be the best, it requirespeople who want to see you recoverand enjoy life to its fullest.
64-slice CT scanner Mercy’s newest weapon to diagnose heartproblems is the SOMATOM Definition Dual-source, 64-slice CT scanner. This advanced technology takes 3D images of the heart. The scan creates super-high-resolution imagesthat pinpoint areas of concern, giving you andyour doctor a valuable tool for diagnosis andplanning treatment.
888.39.MERCY
QUICK FACT:
New EP servicesIt’s odd to think of yourself as“electrified,” but you really are.The normal function of your heartdepends on good, steady electricalactivity to keep your heart musclescontracting and beating in rhythm.
Heart rhythm problems are fairlycommon, but once diagnosed, theycan be easily managed or cured.That is why we have added cardiac electrophysiology (EP) servicesto diagnose and manage heart rhythm disorders. We work with you to determine whether youwould benefit from lifesaving devices such as cardiac pacemakersand defibrillators, or procedures like catheter ablation.
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Heart.MercyHealthSystem.org
Mercy Regional Neurosurgery Center Results that change lives
At Mercy Regional Neurosurgery Center, our neurosurgeons and other specialistsprovide state-of-the-art medicine forthe treatment and management of neurological disorders, including brainand spinal tumors, degenerative spinalconditions, cerebrovascular disorderssuch as strokes and aneurysms, and pain.
Through our comprehensive programs,we’re committed to providing our patients the full continuum of care fromevaluation, diagnosis and treatmentthrough recovery and rehabilitation.
Care for our patients’ well being is ourfirst priority. From the initial consultationand review with your referring physicianto treatment and post-treatment care,our staff of medical professionals is dedicated to your recovery and helpingyou resume an active lifestyle.
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• Back and neck pain• Brain and spinal tumors• Headaches• Memory loss• Movement disorders• Seizure disorders• Strokes• Traumatic brain and spinal cord injuries
• Degenerative disc disease• Herniated discs• Spondylolisthesis/spondylosis• Franctures/compression fractures• Sciatica• Stenosis• Diskogenic pain
Common conditions treated include:
888.39.MERCY
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Over the past seven years, 95% of our spinal fusion patientshave reported improvement intheir symptoms, and 98.5% ofthose patients’ backs or neckswere completely fused one year after surgery. Those are results that change lives.
QUICK FACT:
Our StealthStation TREON computer-assisted surgery system increases our surgeons’ accuracy during delicate and complicated procedures of the brain and spine. This minimally invasive system sees inside the body where surgeons can’t, and allows smaller incisions for fasterhealing and a shorter hospital stay.
StealthStation
Neuroscience.MercyHealthSystem.org
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Mercy Regional Cancer Center Beating cancer one patient at a time
888.39.MERCY
The PRIMATOMTM
Cancer Treatment System is a powerfulweapon in the fight against
cancer. This advanced
technology allows our team
to deliver a higher, “sculpted”
radiation dose to a patient’s
tumor while minimizing the
effects on surrounding
healthy tissue.
QUICK FACT:
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There’s good reason cancer is often referred to as the “C” word. This is one diagnosis noone wants to receive. Yet thanks to today’sadvanced technology, cancer is more treatable—and beatable!—than ever.
The Mercy Regional Cancer Center specializes in high-tech, high-touch cancer services that help patientsand their families meet the challenges of cancer head on. Our cancer care program offers a full range of resources necessary to detect and treat cancer, and help our patients not only recover, but also thrive.
The Mercy Regional Cancer Center also provides:
� The latest in diagnostic technology � Medical oncology� Radiation oncology � Surgical oncology� Hematology � Clinical trials� Genetic counseling � Exercise programs� Cancer Resource Center � Many support services� Transportation to treatment appointments
Cancer.MercyHealthSystem.org
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da Vinci Robotic Assisted SurgeryExperience a new level surgical precision
©2009 Intuitive Surgical, Inc.
888.39.MERCY
Innovative TechnologyMercy Hospital and Trauma Center theonly hospital in Wisconsin to offer the da Vinci®
Si HD™ Dual-console Robotic Surgical System.
This innovative technology enhances our surgeons’ ability to perform many procedures with tiny incisions, enabling patients to recover more quickly and experience fewer complications.
Two consoles allow two surgeons tosimultaneously collaborate during surgery. The da Vinci system allowsfor greater precision than the human hand alone can provide and its high-definition cameras see far more than the human eye, offering improved clarity and detail of tissue and anatomy, critical factors when performing delicate procedures.
At Mercy, the da Vinci is used for a variety of urological, gynecological and general surgery procedures, including:
•Prostatectomy•Pyeloplasty•Partial nephrectomy•Vasectomy reversal•Hysterectomies •Ovarian cysts•Fibroids•Prolapsed organs•Endometriosis•Hiatal hernia repair
•Abnormal menstrual bleeding
•Removal of adrenal glands
•Operations for reflux/heartburn
•Colon operations•Splenectomy for
spleen disorders
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Benefits:• Requires just a few tiny incisions for minimal scarring• Faster post-surgery recovery (days versus weeks)• Significantly less pain and less blood loss• Less risk of infection• Shorter hospital stays• Faster return to normal activities• Overall increased satisfaction
daVinici.MercyHealthSystem.org
QUICK FACT:
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Mercy New Generations Birthing Center We’ve been expecting you!
888.39.MERCY
New Generations features:• Large, home-like birthing suites• Private bathrooms• Large operating room • Lactation consultants for breastfeeding assistance• Education room for prenatal, infant care and sibling classes• Educational DVDs• Security precautions
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The birth of a baby is an experience of unimagined joy andwonder. At Mercy, we know how special the birth of yourbaby is to you. We also know that it is important for newmoms, their families and their support teams to feel right at home. That’s why we recently remodeled the entire New Generations Birthing Center, from the waiting area to the operating room and beyond.
But that’s only part of what we have in store for our newmoms and dads. Our entire staff—from our physicians andnurses to our dietary and housekeeping staff—is committedto offering you the most exceptional care imaginable in a supportive, secure and comfortable environment. We want to welcome you—and your beautiful new addition—to theworld in spa-like style and supreme comfort.
NewGenerations.MercyHealthSystem.org
Each year, over 1,200 babies aredelivered at Mercy.
QUICK FACT:
Beauty starts within ...we add the finishing touchesWith all the extraordinary advances in medicine inthe last century, more people are choosing plastic surgery as a means of looking and feeling their best. If the image you see in the mirror doesn’t fully reflect how great you feel inside, plastic surgery can help you feel more confident about your appearance.
You may not think of a physician as an artist, but the plastic surgeons at the Mercy Regional Plastic Surgery, Skin and Laser Center are just that. They perform some of the most advanced medical procedures in the world with the skill of an inspired craftsman, bringing new shape and attractiveness to the human form.
• Breast enhancement / breast lift • Breast reconstruction • Breast reduction • BOTOX® Cosmetic • Chin and cheek implants • Dermal filler treatments• Ear reshaping • Eyelid surgery
• Esthetician services (skin care) • Facelift • Treatment for facial veins,
rosacea, birthmarks • Forehead lift • Hand rehabilitation and surgery • Intense Pulsed Light treatments• Liposuction
• Male breast reduction • Nose reshaping • Removal of skin growths,
moles or lesions • Scar management • Spider vein removal • Tummy tuck / mini tummy tuck
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Mercy Regional Plastic Surgery, Skin and Laser Center provides:
Mercy Regional Plastic Surgery,
Skin and Laser Center
Where art meets science
888.39.MERCY
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Discover the beauty of healthy skin
At the Mercy Campus in Janesville, we employ certified estheticians to help improve the look, feel and tone of yourskin. Our patients receive the personal attention of highlytrained skin care specialists backed by the full medical resources of the Mercy Regional Plastic Surgery, Skin andLaser Center. This ensures the highest quality products andservices will always be provided. Our estheticians consultwith our physicians and specially trained medical staff to ensure desired results.
They can help you:• Even out your skin tone • Diminish fine lines • Control acne breakouts • Minimize the appearance of scars and bruises • Reduce the appearance of facial age spots and spider veins • Apply makeup using the latest techniques • Enjoy much-deserved pampering with
special facials and treatments
MercyPlasticSurgery.org
Mercy’s estheticians offer complementary skin care consultations. Call 800.236.6868 to schedule yours today!
QUICK FACT:
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A healthy body is something many of ustake for granted until illness, injury, orthe normal aging process threatens totake it all away. Suddenly, you becomeaware of things like bones, joints, muscles, ligaments, tendons and nerves.Pain becomes a way of life. Fortunately,there is hope. We offer a full range of orthopaedic services to help relieve pain and restore your active lifestyle.Whether you’re a gardener who needs a hip replacement, an athlete with a torn ligament, or a worker who’s developed carpal tunnel syndrome, you can rely on the specialists at Mercyto provide expert diagnosis, treatmentand rehabilitation.
Services and problems treated include:• Arthritis• Arthroscopy• Bone cysts• Fractures• General orthopaedics• Joint replacements• Knee arthroplasty• Shoulder and rotator cuff disorders• Sports medicine
Ortho.MercyHealthSystem.org
Mercy Orthopaedics ServicesJoint pain doesn’t need to slow you down
At the Mercy Sports Medicine and RehabilitationCenters, our focus is not only on active people and athletes, but also on people of all ages who have experienced serious illnesses and injuries—strokes, arthritis, trauma, age-relateddiseases—that have placed limitations on theirlife. Mercy Sports Medicine and RehabilitationCenters combine state-of-the-art technology and a great team of medical professionals to diagnose and treat various conditions.
Sidelined by an injury?Whether you’re recovering from a major surgerysuch as joint replacement or simply seeking relief from chronic muscle pain, Mercy’s physicaland occupational therapists can help you returnto wellness and an improved quality of life. We treat patients of all ages and offer a number of effective treatment methods to reduce or eliminate health concerns that limit everyday living.
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SportsMedicine.MercyHealthSystem.org
We provide on-site athletic training services in both trainingrooms during practices and atgames to 10 area high schools,three colleges and three semi-prosports teams.
QUICK FACT:
Mercy Sports Medicine and Rehabilitation CentersWe’re your first line of defense
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Mercy Regional Imaging CenterInnovative technology
Mercy Hospital and Trauma Center offers the most advanced radiology anddiagnostic imaging resources available.Using state-of-the-art technology, our board certified radiologists can view, with extraordinary clarity, everything from tiny blockages in veinsto microscopic tumors. This allows our physicians to diagnose and treat a full range of medical problems for patients of all ages—from sports injuries to vascular conditions to cancer.
With our digital Picture Archival andCommunication System (PACS), resultsof CT scans, MRIs and X-rays can beviewed through our secure computernetwork from any workstation at Mercy.PACS also allows physicians convenient,24-hour access to patients’ study resultsusing a secure Internet connection fromany remote location.
Over 150,000 therapeutic procedures are performed at Mercy each year. Our servicesand staff are accredited by theAmerican College of Radiology.
QUICK FACT:
888.39.MERCY
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MercyHealthSystem.org
Mercy lab and pathology servicesUnder the microscope
Mercy Hospital and Trauma Center has a full-service laboratory, offering tests rangingfrom routine chemistry screens, blood cell counts and microbiology cultures to those requiring advanced technology and innovativetechniques.
Staffed by more than 80 medical technologistsand pathologists, the lab performs over830,000 tests each year.
Services offered:• Chemistry and therapeutic drug monitoring• Hematology• Coagulation/urinalysis• Microbiology• Immunology• Transfusion service• Surgical pathology• Cytology
Private patient rooms feature:• Private bathrooms with shower• Flat screen LCD TV with expanded cable• Medical equipment stored in the walls for quick access • A large wardrobe for personal belongings• Large windows for light and outside views• Individually controlled thermostats• Adjustable lighting • Free Wi-Fi access• Soothing music channel
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Mercy Hospital and Trauma CenterPrivate patient rooms
888.39.MERCY
At Mercy, hospitalists—acute-care physicianswho focus on a patient’s care from the time
of admission to discharge—are available 24/7, to ensure continuity of care during your hospital stay.
QUICK FACT:
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� With new private patient rooms, patients and visitors
alike will appreciate the relaxing surroundings. Large
windows allow natural light to stream into the room.
Soft, warm colors are used on the walls, floors and
furnishings; ceramic tile adds a unique touch to each
room’s private bathroom and shower; and soothing
artwork adorns patient rooms and hospital common
areas. While the majority of our rooms are private at
this time, all will be private by Fall 2011.
� To preserve privacy and tranquility, our private patient
rooms were designed with cabinets that open from the
outside of the room to allow stocking of supplies
without disturbing patients.
� Private patient rooms are also conveniently located
within steps of centralized nursing stations to allow
quick access by nurses and medical staff when needed.
� Mercy patients are not only able to decide what they
want to eat (according to their doctors’ orders), but
when they want to eat it with our Room Service menu.
From delicious soups and salads to a variety of entrées
and sandwiches, your fresh, hot food is delivered to
your room within minutes.
MercyHospitalandTraumaCenter.org
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When we built our new addition, we built for life. The new
78,000-square-foot Sister Michael Berry Building features
one of the first “white” roofs in our area, designed to reflect
heat and reduce electrical load. Occupancy light sensors,
high-efficiency light fixtures and thermal pane windows
further reduce our carbon footprint. Existing boilers
were retrofitted with high-efficiency burners, chillers and
refrigeration systems were upgraded, and heat recovery
systems with insulated supply lines reduce overall gas
consumption. Already number one in waste reduction,
our new building will continue to meet the high
environmental standards we champion. We didn’t want
to build just any structure. Saving our patients money
while saving the environment just makes good sense.
Specialties in this
facility include:• Endoscopy• Gastroenterology• Hematology/medical oncology• Neurosciences• Men’s health• Trauma support services• Urology
� Two parking decks
provide additional
parking and easy
access to the Mercy
Michael Berry Clinic
� A skywalk connects
the Clinic to Mercy
West Clinic and
Mercy Hospital and
Trauma Center for easy
accessibility, especially
in inclement weather
� Our Cancer Resource
Center supports
wellness and the
healing process by
providing patients and
their loved ones with
information, support
and other resources
to help them in their
battle against cancer
Green initiatives
The new
Sister Michael Berry Building
888.39.MERCY
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Our new medical oncology and hematology unit has been expanded to 16 chemotherapy treatment bays and creates a calm, relaxing environment for our patients. Each state-of-the-art bay provides a scenic view overlooking the Rock River.
MercyHospitalandTraumaCenter.org
QUICK FACT:
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Mercy Homemaker Companions
Mercy’s Homemaker Companion services allow patientsto maintain a safe and healthy home environment by receiving help with shopping, errands, cooking, chores, cleaning and other household tasks.
888.39.MERCY
Mercy Home Health Care and Mercy Hospice Care
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Mercy Home Health Care
Home health care services allow individuals of allages to confront illnesses, accidents, aging andeven dying surrounded by the familiar comfortsof home.
Whether providing skilled home care services or simple bathing assistance, we can help you avoidor limit hospitalization, thus improving your quality of life and supporting your independence.
Mercy Home Health Care provides:• Registered nurses, on call 24 hours a day• Physical and occupational therapists • High-tech, cost-effective telemonitoring services • Individualized speech therapy• Medical social workers to assist with
long-term planning• Home health aides• Personal care aides• Coordination of support services, like:
• Meals on Wheels• 24/7 Lifeline monitoring services• Assistance securing additional
resources, such as adult day care or financial assistance
Mercy Hospice Care
When a person’s life is measured in monthsrather than years and additional support would offer comfort, Mercy Hospice Care is here to provide immeasurable solace atlife’s most difficult transition.
Mercy Hospice Care supports terminally ill clients in their quest to live out their remaining days in comfort, as free of pain and symptoms as possible.
This time of life requires a delicate balance. Patients and loved ones face an exceptionalmix of challenges, from physical and emotional pain to social, psychologicaland family concerns. Mercy Hospice Care offers unique, multi-dimensional care using a compassionate team-based approach tohelp address all facets of this journey.
Providing comforting, sensitive, dignified, cost-effective and quality health care whilemaintaining or enhancing quality of life,Mercy Hospice Care has earned high levelsof patient and family satisfaction.
Mercy Hospice Care offers its services topatients wherever they call home —private residence, hospital, nursing home or assistedliving facility.
Compassionateend-of-life care
MercyAssistedCare.org
A skilled and helping hand at home
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Coverage that can’t be beat
MercyCare Health Plans offers the perfectsolutions for employers seeking an affordable and comprehensive healthplans to care for their employees.
888.39.MERCY
MercyCare Health Plans
Dependable, affordable, quality health care
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• MercyCare HMO • MercyCare PPO • MercyCare Plus • MercyCare Senior Medicare Supplement Plans
For over 15 years, MercyCare has grown to serve more than 32,000 members. MercyCare members may choose from more than 440 health care providersthroughout southern Wisconsin and northern Illinois. In addition to including all Mercy Health System staff and facilities, MercyCare contracts with other serviceproviders in Rock, Green, Jefferson and Walworth counties of Wisconsin and McHenry County of Illinois to offer even greater choice and ensure convenience.
Value + flexibilityExtensive coverage, superior quality and reasonablerates have made MercyCare’s products the preferred insurance product for smart local employers seeking tominimize their health care spending without sacrificingflexibility. With plans to suit a variety of needs, MercyCare Health Plans offers flexible, value-added solutions for your health insurance needs.
MercyCare offers a variety of plans:
MercyCareHealthPlans.com
QUICK FACT:
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Giving back to our communities
House of Mercy Homeless CenterShelter is the most basic of needs. The House ofMercy provides free housing, support and trainingto women, children and families to help fighthomelessness. It has served over 4,700 individualssince it opened in 1996. Resident satisfaction isranked at 4.7 to 4.9 out of 5 and 63% of dischargedresidents are placed into long-term, stable housing. The House of Mercy in Janesville is the only health system-owned and operated homeless center in the nation.
888.39.MERCY
Helping neighbors in need When you set out to improve the health and well-being of the communities you serve, you have to take a broad view because healing involves much more than medical care. That is why we go beyond providing regular health care services to promote physical, emotional and spiritual healing. We partner with local organizations to provide free and low-cost health care, health and wellness education,and services for struggling families.
Believing that no person should suffer needlessly without treatment, we also provide over 28 million dollars in charity care each year. We act with compassion, and promote wellness for all individuals, with special attention to our neighbors who are underserved.
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� Community Health Center at Mercy Clinic
South provides free and low-cost health care.
� Working with the Janesville School District
and Rock County Social Services, the Mercy
Cooperative Childcare Institute provides
residential treatment options for children
with severe emotional problems.
� We support advances in medical research by
holding walks and other community events that
support organizations like the American Heart
Association and Muscular Dystrophy Association.
� Our employees personally give thousands
of hours of their time and nearly $550,000 in
donations to their favorite local charities
each year.
� Mercy offers thousands of free and low-cost
health classes, screenings, events and
support groups each year. From reduced-fee
mammograms and annual school physicals
to women’s self-defense training and free
or reduced cost wigs for patients with hair loss,
Mercy’s community programs are designed to
meet expressed patient needs in a compassionate
and respectful manner.
Health Occupations AcademyWorking in partnership with Blackhawk Technical College andfive area school districts, Mercy’sHealth Occupations Academy offers high school students the opportunity to earn collegecredit toward Certified Nursing Assistant degrees. Given the longwaiting lists for nursing and other medical professions training, this program helps fast trackexceptional students while alsoincreasing the pool of highlytrained candidates. More than 235 students have completedthe program.
Here are just a few of the many ways Mercy gives back to the communities it serves:
MercyHealthSystem.org
Information at your fingertips
What you’ll find
at MercyView your medical information online• Review your medications, immunizations,
allergies and medical history.• Review new and past test results.• Review health education topics and
discharge instructions provided by your physician.
• Alerts will be sent to your personal email address when new information has been added to your account.
Stay in touch with your physician• Communicating with your physician
is as simple as sending an email—but even more secure.
• Request renewals of your medications.
Manage your appointments• Request your next appointment.• View summaries of your past and
upcoming appointments.
Access your family’s records• Access family members’ records,
including your children or otherfamily members you care for (authorization required).
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888.39.MERCY
MercyPulse.org/RealStor ies
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How to sign up for Mercy MyChart
4 easy steps
. To request an activation code, go online to
https://MyChart.MercyHealthSystem.org
. Click on “Sign Up Now”
. Complete the online form and click “Submit”
. Your activation code will be mailed to you in 5-10 business days
The activation code allows you to log on and
create a Mercy MyChart ID and password.
Use these to log on to our secure site.
Mercy MyChart is available at no charge
to our patients.
Mercy MyChart support when you need it—24/7
For assistance concerning Mercy MyChart ,
call us anytime at (888) 99-MYCHART
or (888) 996-9242.
Visit our site to hear dozens of real stories from Mercy patients likeyou. Do you have a personal story to share about your experiencewith Mercy Health System? If so, we would love to hear it.
MyChart.MercyHealthSystem.org
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Planting seeds of hopeNature is a well-loved source of inspirationand comfort. Mercy Hospital and TraumaCenter’s healing gardens offer a quiet placefor patients and visitors to enjoy a warm summer’s breeze or crisp fall morning. Surrounded by flowers and trees, with thecalming sounds of a bubbling fountain andclassical music filling the air, the healing garden is a wonderful place to take a quick
stroll or enjoy a calm moment.
Peaceful healing
Mercy Foundation Inspire. Heal. Give.
888.39.MERCY
The spirit of philanthropy is not about the amount you give, buthow you help others. If you’re considering a meaningful way to invest in the health our community and your neighbors in need,consider a contribution to the Mercy Foundation, where your donations are used to fund essential programs provided by Mercy Health System. Call (608) 755-8821 for more information.
House of Mercy Homeless Center Grateful Patient ProgramMercy Hospice Care FundMercy Regional Cancer Center FundTechnology FundMemorials and Tributes
Your gift can support the following important projects:
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The hospital’s chapel features richcherrywood paneling and beautifulilluminated stained glass windows.This peaceful place invites prayer,meditation or private moments of reflection.
MercyHealthSystem.org/Foundation
A smile and a kind word when you arrive.A physician who takes time to answer every question.
A nurse who holds your hand during a procedure.A friendly follow-up call at home to make sure you are doing your best.
These are the things that make Mercy different. These are the things that matter to our patients.
Mercy Campus Skywalk
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888.39.MERCY
We are Mercy
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We are MercyNo matter how advanced the technology or how new the building, in health care it is the personal touch that matters. More than your personal healthcare champions, every individual at Mercy is committed to providingyou with exceptional health careservices resulting in healing in thebroadest sense.
Our goal is to offer you a patient-centered experience in a healingenvironment that encourages family participation, from the moment you arrive on campusthrough your follow-up care. Weare committed to delivering the individualized care you desire, with compassion, courtesy and kindness.
We are here to care for you. We look forward to serving you. Welcome to the new Mercy Hospital and Trauma Center.
MercyHospitalandTraumaCenter.org
HOSPITAL & TRAUMA CENTER MercyHospi ta landTraumaCenter.org
the new
