Message Center PersonalizationCustomizing made easy

FOR PLAN SPONSOR USE ONLY

Getting StartedTo begin, click on the “View” link within the Message Center

Plan sponsor website: www.jhpensions.com/er or www.jhnypensions.com/er (for plans domiciled in New York)

The Message Center has been designed to make plan administration easier for you. It replaces all

the existing alerts, notifications and transactional emails from the website and puts them in one

central location. It gives you more control over what messages you receive from John Hancock and

how those messages are organized, prioritized and acted upon.

To fully benefit from the Message Center you should personalize your preferences, including which

messages you want to receive and when you want to receive them.

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From the Message Center page you can begin personalizing your preferences by clicking on the“Personalize” link.

Message Center PersonalizationThe personalization page allows you to:

Customize your email preferences

Customize your message preferences

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Email Preferences | Urgent priority emails

Here you can choose how often you would like to receive emails for urgent priority messages.

You can choose to receive these emails “once a day” or “immediately” by selecting theappropriate button.

NOTE: Some messages default to urgent priority to ensure you receive timelynotifications on tasks that need to be acted on quickly.

Summary emails

A summary email provides a reminder about all outstanding actions or tasks in your Message Center.

You can choose to receive the summary email “daily”, “weekly” “biweekly” or “never” by selecting the appropriate button.

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Message Preferences The message preferences page allows you to customize what types of messages you want to receive and set their priority.

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What to receive

The “receive” column allows you to control which messages you receive. Click on the “plus sign”to expand the topic and select “yes” or “no” to each specific message.

If, for example, you only want to receive messages about payroll files, you can turn off all other messages except those. Giving you complete control!

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Setting Priorities

Setting your message priorities will dictate how and when you receive your messages:

Urgent – With this option you can deem certain messages as “urgent”, ensuring you receivetimely notification about tasks that need to be acted on quickly. Messages identified as urgentwill generate an email every day until the associated tasks are complete.

Normal – Messages classified as “normal” will be grouped together and provided to you in your“summary email”.

Note: Delivery of your “urgent” or “normal” messages will depend on how you customized your“email preferences”.

ConclusionSee how easy that was!

Personalizing the Message Center is a convenient way of ensuring you receive notifications of tasks and actions that are important to you.

If you have any questions about the Message Center or personalization, please contact yourClient Account Representative.

Both John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York do business under certain instances usingthe John Hancock Retirement Plan Services name. Group annuity contracts and recordkeeping agreements are issued by: John Hancock Life InsuranceCompany (U.S.A.), Boston, MA 02210 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595. Productfeatures and availability may differ by state. John Hancock Investment Management Services, LLC, a registered investment adviser, provides investmentinformation relating to the contracts.

NOT FDIC INSURED | MAY LOSE VALUE | NOT BANK GUARANTEED | NOT INSURED BY ANY GOVERNMENT AGENCY

© 2009 John Hancock. All rights reserved.

PS 16443-GE 06/09-16443 GA0611096447