11
The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015 Message from the Chief Executive Pictured is Marrapina Station following heavy rain earlier this month. Outback ER – ABC Premiere on 12 February 2015 at 8pm: Outback ER — the documentary filmed in the Broken Hill Health Service Emergency Department — is generating a lot of excitement in the District and wider community. The ABC TV Facebook preview has over 45,000 views so far! Make sure you don’t miss the ABC TV premiere of Outback ER on Thursday, 12 February 2015 at 8pm. (Photo sourced ABC TV). Welcome back to work everyone, I hope each of you had a great Christmas, with time to relax and enjoy the company of friends and family. For those of you who worked through the Christmas period, thank you. 2015 is shaping up to be an exciting year. We’ll be focusing more on some of the developments that started last year. We will continue improving the reliability of our organisation and the services we provide through further implementation of the Studer program. There are a few developments in the pipeline related to better management of chronic disease and improved integration of care, involving primary and acute services. The Mental Health Commission released its report earlier this month and this will see a lot of activity around mental health with a particular focus on community based services and involvement with NGOs. After a lot of review and planning over the past 18 months we will see expansion of the electronic medical record system, significantly improved access to bandwidth across the LHD and introduction of HealtheNet to improve the way we share information with other health care providers. Marie Kelly from Menindee has changed roles and is now the RAMHP worker. Linda Sorum has left us to take up a new role with the Western Sydney LHD as Director of Clinical Governance. I wish them both well in their new roles. We have two new pharmacy interns, Claire and Matthew, and I’m very pleased to welcome Shane Brown as our Human Resources Manager. Welcome also to Danielle Kennedy who has joined the Speech Pathology Department. We also have three interns joining our medical workforce – Dr Andrew Harris, Dr Martin Hanson and Dr Phillip Cellich – in a positive development for the District. Two of the interns are directly employed by the District and they will be residing and working here for the next two years. Their employment by the District positions us as a provider of training for new doctors. I’m sure all three will enjoy their experiences in the Far West. We also have a new group of medical students who will be with us for the next eight months. Welcome back to our wonderful volunteers for the year, and particularly the always busy Broken Hill Kiosk team. Some of you will be aware that we have had a film crew in the Broken Hill Emergency Department for the last few months. On 12 February, Outback ER will premiere on the ABC, with episodes in the following eight weeks highlighting the work going on in the Emergency Department, the staff involved and the wonderful stories of some of our patients. This week the Board and Executive spent the day focused on what our services needed to look like in 10 to 15 years’ time. We were lucky to have Stephen McKernan, the former Director General of New Zealand Health and former member of the World Health Organisation to facilitate the day and provide advice and input around international trends. Over the coming two months we will be refining the results of this day and beginning to work with you all to map out the direction we are heading and set priorities for actions to get there. Congratulations to Bertha Nyoni who has completed her Masters Degree in Occupational Health and Safety. I look forward to working with each of you over the coming year and hope it’s a challenging and rewarding year for all of us. — Stuart Riley, Chief Executive

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Page 1: Message from the Chief Executive - NSW Ministry of Healthfwlhd.health.nsw.gov.au/UserFiles/files/NewsLetters... · 2020-02-05 · Marie Kelly from Menindee has changed roles and is

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

Message from the Chief Executive

Pictured is Marrapina Station

following heavy rain

earlier this month.

Outback ER – ABC Premiere on 12

February 2015 at 8pm:

Outback ER — the documentary filmed in the Broken Hill Health Service Emergency Department — is generating a lot of excitement in the District and wider community. The ABC TV Facebook preview has over 45,000 views so far! Make sure you don’t miss the ABC TV premiere of Outback ER on Thursday, 12 February 2015 at 8pm.

(Photo sourced ABC TV).

Welcome back to work everyone, I hope each of you had a great Christmas, with time to relax and enjoy the company of friends and family. For those of you who worked through the Christmas period, thank you.

2015 is shaping up to be an exciting year. We’ll be

focusing more on some of the developments that started last year. We will continue improving the reliability of our organisation and the services we provide through further implementation of the Studer program. There are a few developments in the pipeline related to better management of chronic disease and improved integration of care, involving primary and acute services.

The Mental Health Commission released its report

earlier this month and this will see a lot of activity around mental health with a particular focus on community based services and involvement with NGOs. After a lot of review and planning over the past 18 months we will see expansion of the electronic medical record system, significantly improved access to bandwidth across the LHD and introduction of HealtheNet to improve the way we share information with other health care providers.

Marie Kelly from Menindee has changed roles and

is now the RAMHP worker. Linda Sorum has left us to take up a new role with the Western Sydney LHD as Director of Clinical Governance. I wish them both well in their new roles. We have two new pharmacy interns, Claire and Matthew, and I’m very pleased to welcome Shane Brown as our Human Resources Manager. Welcome also to Danielle Kennedy who has joined the Speech Pathology Department.

We also have three interns joining our medical

workforce – Dr Andrew Harris, Dr Martin Hanson and Dr Phillip Cellich – in a positive development for the District. Two of the interns are directly employed by

the District and they will be residing and working here for the next two years. Their employment by the District positions us as a provider of training for new doctors. I’m sure all three will enjoy their experiences in the Far West. We also have a new group of medical students who will be with us for the next eight months.

Welcome back to our wonderful volunteers for the

year, and particularly the always busy Broken Hill Kiosk team.

Some of you will be aware that we have had a film

crew in the Broken Hill Emergency Department for the last few months. On 12 February, Outback ER will premiere on the ABC, with episodes in the following eight weeks highlighting the work going on in the Emergency Department, the staff involved and the wonderful stories of some of our patients.

This week the Board and Executive spent the day

focused on what our services needed to look like in 10 to 15 years’ time. We were lucky to have Stephen McKernan, the former Director General of New Zealand Health and former member of the World Health Organisation to facilitate the day and provide advice and input around international trends. Over the coming two months we will be refining the results of this day and beginning to work with you all to map out the direction we are heading and set priorities for actions to get there.

Congratulations to Bertha Nyoni who has

completed her Masters Degree in Occupational Health and Safety.

I look forward to working with each of you over the

coming year and hope it’s a challenging and rewarding year for all of us.

— Stuart Riley, Chief Executive

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The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

PAGE 2 Submissions for Far West In Focus can be sent to [email protected]

The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

Far West LHD Board members and Executive staff held a planning day this month which include a presentation and workshop by Stephen McKernan, the former Director-General Health New Zealand and former member of the World Health Organisation, who now works with health leaders to substantially lift organisations and system performance by ‘rapidly converting policy into action’.

The agenda for the one-day session included topics such as discussing gaps in the current health system; what does the health profile of our communities tell us about current and future health needs and who is or isn’t using health services that needs to be?

Mr McKernan led discussion on what strategies are being applied in other countries, particularly in regard to chronic diseases and primary health care, and what can be learned

from what has worked. It was also posed to those present how does the health system we need to develop differ from the current one?

As a result of the day’s discussions and work-shopping the issues, the Board and Executive identified future directions for Far West and how services need to look in the future.

The Board will now identify its main priorities for the future from a list developed at the planning day.

Board and Executive meet to plan health directions

FWLHD Board and Executive members at the one-day planning session

Stephen McKernan facilitated discussions for the planning day

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The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

PAGE 3 Submissions for Far West In Focus can be sent to [email protected]

The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

We also welcome two new intern pharmacists that have started with us.

Claire Blackwell is from Tasmania and

recently completed her pharmacy degree at the University of Tasmania.

Mathew Ghodsian is from Geelong in Victoria and has moved here after completing his degree at Charles Sturt University in Wagga Wagga.

They are on a shared internship with Outback Pharmacy Group and are rotating week to week. As well as their clinical activities and development as a pharmacist, the interns will also be on a number of the accreditation working groups such as Standard 4 “Medication Safety;’ Standard 3 “Preventing and Controlling Healthcare Associated Infections” and Standard 10 “Preventing Falls and Harm from Falls.”

Throughout the year they will also deliver education to the Chronic Disease Group and Cardiopulmonary Rehab groups on their medications to ensure they are getting the maximum benefit from them to improve their health and quality of life.

Pharmacy Interns join the team

Six pharmacy students from Monash University have commenced a placement in the Far West for six weeks.

They will spend five weeks in Broken Hill with the community pharmacies, hospital pharmacy and aged care facilities.

The students will also spent a week each in either Wilcannia or Wentworth to experience remote pharmacy work.

Whilst here they will be provided with clinical education from the UDRH and experience time with other local health care providers such as the RFDS, Maari Ma and the NSW Ambulance.

We welcome them and trust they will enjoy a truly unique experience in rural and remote pharmacy work.

Pharmacy students on a rural placement

The students are: (from left) Megha Koppa, Cynthia Donarelli, Matilda Dawson, Katherine Coppinger, Ashleigh Baird and Amanda Horiniak.

Young doctors start their careers with Far West

We welcomed three young doctors this month who have begun their medical careers at the Broken Hill Hospital as interns — two of them directly employed by the District.

The two will be residing and working here for the next two years and the other position is on rotation from Concorde Hospital.

This is a significant milestone for our medical workforce as it positions the District as a provider of training for new doctors. We’re confident they will all find their time here rewarding and challenging. The training of interns locally will bring with it rewards in encouraging more doctors to consider coming to the Far West to pursue a medical career.

The interns are (from left) Dr Phillip Cellich, Dr Andrew Harris and Dr Martin Hanson. I’m sure everyone will give them a warm welcome and make them feel at home.

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PAGE 4

Submissions for Far West In Focus can be sent to [email protected] The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

New faces in the District A number of new appointments are made across the Far

West LHD throughout the year. Here are the latest movements and additions to the team:

The MHDA Directorate is pleased to announce that Marie

Kelly has commenced in the position of Rural Adversity Mental Health Program (RAMHP) Worker. The RAMHP Worker is a joint appointment between the Far West LHD and the Centre for Rural and Remote MH. Marie will be working with people in our rural and remote communities who are experiencing adversity. The aim is to improve their understanding of mental illness and improve their connections to mental health services. She will be travelling a lot throughout the LHD as part of her role and hit the ground running by attending meetings with people in the Murquong and Gol Gol regions who lost crops to significant storms at the end of last year. Welcome Marie, we’re very pleased to have you in the MHDA Team.

The Staff Accommodation Team farewelled Ryan Lehmann,

who has been a valued team member for 12 months. Ryan will be starting a new career with the Australian Defence Force as a Cavalryman Armed Corps Solider. We wish Ryan good luck and congratulations in this new and exciting career move. We also welcome Tina McLaren to the team, who has transferred from the laundry where she worked for just over 8 years. Tina has been completing orientation and will soon start rotating within the team roster. We are happy to say Tina has fitting in well with the team and we hope she enjoys her new role.

Welcome to new HR Manager It was a very festive welcome to Shane Brown, Far West LHD’s

new Human Resources & Employee Relations Manager. Shane was on a flying visit to meet his new team and take in a few local attractions before heading back to Melbourne for a family Christmas.

John Leehane, Director of Finance and Corporate Services, invited Shane to meet a few members of his new team, Lianne McMannus (A/HR Manager) and Mary Leehane (Volunteer Manager). Emma Clynch (HR Officer) was unable to attend. The Chief Executive, Stuart Riley, also met with Shane during his visit.

Shane said he is looking forward to returning to Broken Hill to commence on 9 February not only to take up his new position but also to have the opportunity of seeing more of Broken Hill.

New HR Manager Shane Brown (far right) met with John and Mary Leehane and Lianne McManus during his visit.

New speech clinician The Speech Pathology Department at Broken Hill Hospital is

very pleased with the arrival of new clinician Danielle Kennedy (pictured), who is providing much needed help with the ever increasing demand for the service.

Danielle studied at the University of Newcastle. Last year she completed a student placement at the hospital and fortunately for Broken Hill she was very keen to return.

When asked why she applied for the job Danielle stated: “I liked what the position had to offer with a generalist caseload. I thoroughly enjoyed my time here as a student in speech pathology as well as in the general Allied Health department. As a new graduate it is an excellent opportunity to development my skills and knowledge across a wide and varied caseload”.

Danielle says she has found the people of Broken Hill both in the workplace and community to be friendly and welcoming.

Danielle is very passionate about rural and remote health care. Having grown up in Nyngan she is no stranger to the challenges of rural health care.

Congratulations to all staff on their new appointments and please extend to each of our new colleagues a warm welcome

and make them feel at home!

Colleagues bid farewell to Linda Sorum (pictured), the Director of CGU, who has taken a position in Clinical Governance with Western Sydney Local Health District.

Linda had done a tremendous job in getting the Clinical Governance Unit onto a firm footing, as well as making a broader contribution to the LHD through her work chairing the Policy Committee, promoting patient based care, supporting accreditation processes and overseeing the development of the clinical redesign role. We’re sorry to see Linda move on but delighted to see her advance in her career.

Michael Wood has been seconded from the Nepean Blue Mountains LHD to fill Linda’s role over the next month while we recruit to the position.

Colleagues farewell Director of CGU

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PAGE 5

Submissions for Far West In Focus can be sent to [email protected] The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

Menindee Health Service and the community of Menindee has bid farewell to its manager, Marie Kelly, who has moved on to another career path.

The Menindee community put on a farewell afternoon tea for Marie in the local CDSC Hall. This was well attended with representation from all sections of the community.

Marie has been working on and off at Menindee for over 20 years. She was the Health Service Nurse Manager for over 14 years. She was very actively involved in all sorts of community groups and will be greatly missed.

Everyone at her farewell was regaled with Marie’s early days at Menindee, which included sleeping in one end of the old Nursing Service, and seeing patients in the two tiny clinic rooms at the other end. As services expanded in the old building she oversaw the changing of rooms to suit new purposes, always with the hope that a new building would one day become a reality. That occurred in February 2006 and an enormous amount of behind the scenes work went into planning, then monitoring the actual building process, and then finally the moving.

Marie’s tireless work for the Menindee community was praised and the fact her staff always came first but with the Menindee community’s best interests in mind. She was always involved in many aspects of community life from attending Community Working Party meetings, Inter-agency meetings, preschool committee and attending school functions to name a few.

She was very involved in the provision of Health Promotion and Prevention activities and was the driving force behind the “Menindee Fun Days” that were coordinated by the Health Service for several years.

The Menindee community wished Marie all the best and good luck with her new position. Her new position is that of Rural Adversity Mental Health Program (RAMHP) Worker. The

RAMHP Worker is a joint appointment between the Far West LHD and the Centre for Rural and Remote MH.

Menindee bids farewell to HSM as she moves on to new career

A community farewell was held for Marie

Medical students make

long term commitment A new group of medical students have

commenced placement in Broken Hill this week. The seven students are from the Universities of

Adelaide and Sydney and will be making an eight month commitment to the city.

They are the latest students to enter the Broken Hill Extended Clinical Placement Program run by the BH University Department of Rural Health (UDRH). This program hopes to inspire students to consider a medical career in rural and remote areas of Australia.

The students will split their time between general practice and the hospital, as well as spending time within outlying centres, They get to experience outback living and gain a unique understanding of healthcare in this context.

Among the group is returning local Claudia Paul. After completing high school in Broken Hill, Claudia entered the undergrad medical program at the University of Adelaide. Claudia has strong family ties to the Broken Hill community and hopes to benefit from the high level training provided in her home town.

Back row (from left) Thomas Goode (UoA), Richard Davey (USyd), Adrienne Campbell (USyd), William Mitchell (UoA) and Claudia Paul (UoA). Front: Laurant

Kang (USyd) and Sarmad Akkach (UoA).

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PAGE 6

Submissions for Far West In Focus can be sent to [email protected] The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

The Broken Hill Liver Clinic offers a range of support for patients with Hepatitis C and since its inception has had very successful rates for virus clearance. A former patient, “Paul” below recounts his treatment experience through the Liver Clinic and hopes it will inspire more people to seek treatment.

“My Hep C Treatment Journey” by Paul

Liver Clinic urging Hepatitis C patients to seek help

I’d known that I had Hep C for years. Early in February 2013, my GP told me about treatment. I told him I would think about it – I didn’t know what to expect and I thought I would get really sick on treatment because that’s what you hear. It was a hard decision to make.

So in March 2013, after heaps of thinking, heaps of tests and deciding I was mentally fit, I took that big step and finally started treatment on the 21

st

June 2013. The type of virus I had meant I had to be on treatment for 24 weeks. My treatment consisted of an Interferon injection in the stomach once a week and Ribavirin tablets twice a day.

At the start I felt nauseated all the

time. This lasted for 12 weeks. I was lucky because the injection didn’t have a bad effect on me – it was the tablets that made me sick. I also got an itchy rash on my back that drove me mad; I had achy knees; and I felt tired all the time. I went off my food for a while and everything tasted tinny but I got my appetite back when I finished treatment.

To help get over these I drank ginger beer, I would go for long walks, and I slept a lot. Warm showers helped with the itchy rash.

When I was on treatment I had to have blood tests and reviews every month with the Liver Specialist and Nurses and I would ride my bike to these appointments. I was able to

manage this routine even though I felt lousy.

I finished treatment in December 2013. I then had an agonising 6 month wait to see if I had cleared the virus. When I got that final blood test result I was so relieved - I had successfully cleared the virus. I know that I have to live a healthy lifestyle now to keep my liver healthy but it’s a good feeling to know the virus has gone and it’s all over. A BIG relief.

If you think you have come in contact with Hep C you should see your doctor because looking back ... my experience with treatment was easy. I took one day at a time, kept a diary, had lots of support and remained positive.

The Broken Hill Liver Clinic is located in Primary Health. Appointments can be made by calling 8080 1554. Your GP can also refer you to the Clinic. New treatments for Hepatitis C are now available which have fewer side effects and are often taken for less time. The Clinic receives support from Specialist Nurses and Doctors from the QEH in Adelaide and people who go on treatment are supported along the way by the local Liver Nurses.

The clinic has so far had very successful rates of virus clearance. A Fibroscan machine and technician visit Broken Hill twice yearly to assist with liver assessments. For further information please call the Liver Clinic on 8080 1554.

Check out the Liver Clinic’s Facebook Page for latest information

Broken Hill’s community came out in force on Australia Day to attend the Australia Day Awards and celebrate the achievements of the Award’s recipients; two of which have links to the Far West LHD.

Jenny Treloar was honoured for her over 40 years of voluntary work with the RFDS Women’s Auxiliary and RFDS Wiawera Station Clinic and her long association with the Isolated Children and Parents’ Association.

Claudia Paul was BH Young Citizen of the Year Award and will soon be joining the hospital as part of her placement through the UDRH Rural Medical School; the placement is part of Claudia’s 5th year double degree in medicine and surgery with the University of Adelaide.

Our congratulations is extended to all the nominees and special thanks to the Awards Committee and Chairperson Darriea Turley whose hard work over the past few months culminated in a wonderful event acknowledging an amazing group of people who all work so tirelessly for our community.

— Mary Leehane, Volunteer Manager

2015 Award Recipient Jenny

Treloar and Broken Hill’s Young

Citizen of the Year Claudia Paul

Australia Day Award recipients with links to FWLHD

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Far West and Western NSW LHDs linking to HealtheNet Far West and Western NSW will soon be connected to HealtheNet, a state-wide enabler of integrated care. From the end of March 2015, clinicians using Cerner eMR and

Ferret v03.09.386 will see a link to the NSW Clinical Portal from within a patient’s record. This will give you immediate and secure access to view patient health information that resides outside of your local electronic medical records - including information from other NSW Local Health Districts and information in a patient’s Personally Controlled Electronic Health Record (PCEHR).

HealtheNet has been progressively rolling out across NSW and is already in place in most metropolitan health districts, the Illawarra and Hunter New England. All remaining districts will be linked to HealtheNet by mid-2015.

For further information contact Kelly Falkner, Change and Adoption lead - [email protected] (0477 371 557) or visit the eHealth website http://www.ehealth.nsw.gov.au/programs/clinical/healthenet

HealtheNet benefits patients and clinicians by providing NSW Health clinicians with access to a consolidated view of a patient’s clinical information.

PAGE 7 Submissions for Far West In Focus can be sent to [email protected]

The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

Dietetic students doing Needs

Assessment on community The Dietetics Department have two final year University of

Wollongong students who are undertaking a community needs assessment for Dietetics Services. We are very glad to have them here and are looking forward to the results of their work.

Over the years many nutrition related projects have been run and multiple services offered to the Broken Hill community with varying success. Community turn-out is often low to pre-organised events and some have even been cancelled due to lack of attendees. This lack of effectiveness results in not just a loss of time and effort for the Dietitians but is seen as loss of resources for the health service.

To improve community involvement/engagement and ensure future projects and events are successful and suitably targeted the needs assessment will gain information from the community regarding:

WHAT health issues are most important to them HOW they understand nutrition affects their health WHAT services they would like the Dietitian to provide to assist

with their health issues WHEN (times/days/months/terms/seasons) suit best for projects

and events to be run/held The data collection for the needs assessment will take many forms and could include (but is not limited to): Community

Forums, Facebook pages/forums, Interviews with prominent stakeholders, Surveys – both for community members and health/education/social services staff, Information stalls in prominent local places and media coverage.

If you would like to give the students feedback on our dietetic services or have ideas as to how the Dietetics Department

could better help the community please contact the students via the Dietetics Department on Ext 397.

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

University of Wollongong students Anne Lechner (left) and Rebecca Levi are undertaking a community needs

assessment for Dietetics Services.

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PAGE 8

Submissions for Far West In Focus can be sent to [email protected] The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

Far West LHD volunteers always willing… I wonder if it is volunteers in general or, as I suspect, that the Far West LHD volunteers are just exceptionally giving

individuals who are always willing to lend a helping hand. With the recent bushfires in South Australia a call went out for people to make cotton mittens for injured Kolas so that

their bandaged paws could be protected from dirt and to prevent them undoing their bandages. No sooner was this appeal made public than Sue Tonkin, Dementia Delirium and Palliative Care Volunteer, was in her sewing room cutting out mittens and sewing them. Within two days they were ready to be posted off to the resource centre in South Australia.

Well done Sue, your contribution added to the 1,000 plus mittens received in South Australia and I am sure your generosity and willingness to help will be appreciated by the many injured Kolas. — Mary Leehane, Volunteer Manager

Sue pictured at her machine and some of the mittens that were made and sent to assist in the Koala recovery program.

New double bed ensembles and commercial linen has been acquired for the doctor’s room located in the BHHS Staff Accommodation Centre.

The decision to change to commercial linen has been a successful one with all linen easily identified and now uniform. We will be looking at extending the range to the BHHS residences in the near future.

New linen plan a winner

The BH Kiosk Auxiliary have celebrated receiving an almost perfect result in their annual Food Premises Assessment Report this month. The Kiosk scored a

compliancy rate of 97% and only fell short of a top score due the temperature in one refrigerator that needed a minor adjustment. Everything else met all the required guidelines. “It was a spot inspection and everyone was very happy with the result

because a lot of work goes into keeping the Kiosk up to the proper food safety standards. This is a great reward for al the volunteers and they are to be

congratulated,” said BHHS General Manager, Jane Corcoran. The Thursday Kiosk crew are pictured with Jane Corcoran following the inspection and with their new

apron uniforms. Well done to everyone!

Kiosk in good hands

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Far West LHD endorsed policies November – December 2014 FW_PD2014_037 Uniform Procedure and Dress Code – Nursing and Midwifery 19/12/2014 FW_PD2014_038 Handling and Storage of Expressed Breastmilk 19/12/2014 FW_PD2014_039 Maternity – Cervical Ripening using Dinoprostone Gel Guideline 19/12/2014 FW_PD2014_040 Health and Safety Representative – Role and Function Procedure 19/12/2014 January 2015 FW_PD_2015_001 Team Nursing Model of Care 13/01/2015

PAGE 9 Submissions for Far West In Focus can be sent to [email protected]

The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

A new App to help people dealing with domestic and family violence

A new App — the Aurora domestic and family violence App — is now available for people experiencing domestic and family violence or for those worried about their relationship. It is also a valuable resource for those worried that a friend or family member is experiencing domestic and family violence.

What is on the Aurora App? The app contains useful and

potentially life-saving information including emergency contacts, information on the sorts of behaviour considered to be domestic and family violence and vital information and links to support services available in NSW.

Importantly, the App also allows the user to message their trusted friends and family members or call emergency services immediately.

Is it safe? The Aurora App has been built with

numerous safety features that allow women to use it discreetly and seek assistance without risk of “tipping off” a perpetrator and endangering themselves. It was developed in consultation with NSW Police and experts from the domestic violence sector.

How do I get it? Aurora is available now and free to

download from the iPhone App Store and the Android Google Play Store.

Alternatively, if you have a QR Reader on your phone (e.g. the ScanLife free app) scan the QR code below to download the app straight to your phone.

Advanced Notice – Child Protection

Training for Far West LHD Child Protection training is on the agenda for the Far West Local Health District. All staff are required to complete the Child Protection training module in HETI Online. An additional one day training face to face course is required for health staff working

directly with children and young people. This includes people who work in: Maternity Child and Youth Health Allied Health The ED ICU Dental services Paediatric services

People who work with adults who have children in their care and whose parenting capacity may be in question (eg MHDA clinicians) are also required to attend face to face training.

The training will commence in March 2015 and will run every second Thursday in Broken Hill at UDRH. Dates for sites outside Broken Hill are yet to be confirmed. The training is listed on the FWLHD training calendar and HETI Online - register via HETI Online.

For further information please ring Johana Iren, Child Protection Coordinator on 0429 487 620.

Congratulations to Bertha Nyoni (pictured) who recently completed her Masters in Occupational Health and Safety degree through the Edith Cowan University in Perth. Bertha is a permanent part time employee in the BHHS MHIPU.

Bertha was the successful recipient of two prizes each to the value of $200 from the Safety Institute of Australia for successful completion of the Masters Program and for Safety Research.

The MHIPU Team extended their congratulations and well done to Bertha.

Masters obtained in OH&S

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INNOVATION By Mel Welsh, Clinical Redesign & Innovation Manager

PAGE 10 Submissions for Far West In Focus can be sent to [email protected]

The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015

Co-designing for better health care We talk a lot about service improvement, quality improvement, continuous practice improvement and Redesign, and we

refer to innovative practice quite often. We tend to think that it is up to us: the staff, the service providers, the health professionals, to identify all the issues and come up with all the solutions when we decide to tackle a problem.

But we shouldn’t forget the importance of talking to our consumers and patients in this process. By including the experience of our health care consumers, we gather different perspectives, and we understand the issues we are facing in the voice of the consumer or patient. Here’s an example: If we as an organisation are trying to convince you to apply hand hygiene techniques in a clinical setting, which one hits home harder for you, the data, or the patient experience? Let’s try this out (and these examples are made up, but perhaps close to home in some cases).

The data message:

Our hand hygiene compliance

rate is 90%.

The patient voice message:

I was one of the unlucky few who caught an infection when I was in hospital, I nearly died

and because I was so sick, I missed my daughter’s wedding and wasn’t able to give her away.

Which one makes you think more about your hand hygiene: the data or the patient voice?

Whenever we start out to improve or change the way we provide our services, consider gathering the patient experience as part of your data gathering. Listen to your consumers who have suggestions for how to improve the way we deliver services. Include your consumers in co-designing solutions to the problems we face. Remember, before people become our patients, they have varied lives and usually a vast array of work experience, and they may just be the key to an innovative new way of working that we would not have thought of ourselves. According to Dr Lynn Maher, Director of Innovation at the University of Auckland, innovative organisations don’t change services without working closely and co-designing with consumers of services (APAC, 2014).

For more information and resources about patient experience and consumer engagement, go to the ACI website http://www.aci.health.nsw.gov.au/make-it-happen/peace or contact the FWLHD Manager of Consumer Engagement, Darriea Turley, on 8080 1511.

FWLHD Health Innovation Awards Don’t forget, the

FWLHD Health Innovation Awards are only a few months away. If you are an

innovator in your workplace and you have a project underway, we want to

hear from you so we can help you get ready to submit a nomination for the

awards. Email [email protected] for more information.

Learning and innovation go hand in hand. The arrogance of success is to think that what you did

yesterday will be sufficient for tomorrow ~ William Pollard.

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Policy Watch — PDs available on MOH internet The following documents have been published on the NSW Ministry of Health internet site http://www.health.nsw.gov.au/policies. These documents are official NSW Health policy. Compliance with Policy Directives is mandatory.

PAGE 11 Submissions for Far West In Focus can be sent to [email protected]

The newsletter can be found on the Far West LHD website at www.fwlhd.health.nsw.gov.au

The Far West Local Health District Newsletter Edition 1, Vol 5, Jan 2015