Messages for Business Use Cases

Company Information

Brand name

Define your success for this channel by listing a major achievement

Requested launch date

Select Entry Points

Web - Messages Button

IVR deflection

Message Suggest

Apple Maps

App - Messages Button

QR codes

Social media links

Other (Specify)

Select General Features

Automated welcome message

CSAT survey (Specify)

Authentication (Specify)

List the top four use cases you plan to support using Messages for Business,and that can drive the highest volume.

Use Case 1

General description Select enhanced features

Rich Links

Time picker

List picker

Apple Pay

iMessage app

PDF, image, video, Wallet attachments (Specify)

Use Case 2

General description Select enhanced features

Rich Links

Time picker

List picker

Apple Pay

iMessage app

PDF, image, video, Wallet attachments (Specify)

Use Case 3

General description Select enhanced features

Rich Links

Time picker

List picker

Apple Pay

iMessage app

PDF, image, video, Wallet attachments (Specify)

Use Case 4

General description Select enhanced features

Rich Links

Time picker

List picker

Apple Pay

iMessage app

PDF, image, video, Wallet attachments (Specify)

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Messages for Business Use Cases | September 2021.1