Metricus Presentation

8/3/2019 Metricus Presentation

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Clarity on the performance of IT

Metricus at a Glance

Metricus

Metricus has been acknowledged for breaking new ground on IT performance

management and is nominated for the ITSMF Innovation Award by three

independent juries.


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Copyright 2010, ITpreneurs NederlandB.V. All rights reserved.

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Metricus allows IT managersto take informed decisions

about the performance of IT

by presenting them with

accurate KPIs, reliable

dashboards and advanced

data analysis capabilities.Using Metricus IT managerscan determine if IT services

or processes are being

performed as per business

requirements, if resources

are optimally utilized, and

determine the impact ofimprovement initiatives.

Metricus provides clarity on the performance of IT

and enables effective IT decision making

Determine ifIT is

performingas planned

Takeinformed

decisions tocorrect IT

performance


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Knowledge- Over 600 best practice metrics related to the

management of IT processes and strategies covering IT

Service and Support, Infrastructure, Project

Management, Financials, Risk and Compliance and

overall IT Management

- Dashboard, scorecard and report templates for

common IT processes

Configuration

- Enterprise ETL capabilities

- Standard scripts for integration of data from

commonly used IT Enterprise systems

- Comprehensive functionality for the creation and

calculation of metrics

Measurement and Analysis- Dashboards, interactive scorecards , trend analysis,

metric correlation, reports and data exploration

- Cause and effect diagrams

- Six Sigma process control, pareto charts and

histograms

Publishing and Collaboration- Ability enter detailed commentary on metric

performance

- Notifications and alerts

- Create projects, track issues and assign tasks related

to improving metric performance

- Subscription based model for delivery of reports

a framework for the measurement of IT

performance

What is Metricus?


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How to use Metricus?


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Decide which processes you

want to measure. Then, make

use of our extensive library of

over 500 performance

metrics, 600 measures and

250 report templates. They

are all in accordance withITIL, Cobit and ISO/IEC good

practice frameworks.

Or, add your own KPIs.

First, choose your metrics


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Export data from your service management tool into Metricus

Templates

Upload templates via FTP to Metricus

Metricus processes your data and transforms it to information

Then, input your data


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Metricus will present your data in comprehensible

calculations and figures

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From presenting the overall health of your

processes...

Highly visual, dataaggregated from various

sources

Provide a one glance

view on the current

state of the

organization/process oractivities.

Typically used by CIOs,

IT Management and

business users.


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It allows you to see the

actual performace,compare it with your

targets and find out the

trend that your process

is following.

Suitable for process

managers, i.e. IncidentManagers, Change

Managers, etc.

...to more detailed reports for instance Process

Management


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Security and Risk Management


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It allows you to analyze

the level of security thatis applied to your

information and

information systems as

well as identify and

assess risks.

Suitable for IT Managers

responsible for

Information Security and

Risk Management.


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Trend analysis helps you understand

patterns and behavior of KPIs

Comparing historic information is

important to be able to define

policies for the future

Trend analysis further helps you to monitor if your improvement initiatives are

resulting in overall better performance

Metricus allows you to analyze trends


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Metricus provides you with four functional areas:

1. Knowledge Make use of our extensive library of KPIs or choose your

own metrics

Choose dashboards, scorecards or other types of report

templates

2. Configuration

Easily upload your data to the system Manage your own Metricus portal

Use industry average targets or set your own ones

3. Measurement and Analysis

Obtain comprehensible visualizations of

IT processes in your company and general health

of your IT organization

Analyze the results and plan the changes accordingly

4. Publishing and Collaboration

Manage access rights

Share the result with the other people in your organization

In summary


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Case studies

Metricus has been used by an airline company to manage the performance of its suppliersbetter by providing well defined metrics and asking them to populate our environment with

their data.

Metricus helped the CIO of one of the largest financial organizations in the US to see how

individual department is performing by deploying ITIL best practice metrics and rolling

these out to the individual departments. The CIO is now able to benchmark departments

against each other to compare their performance. After using many other products, a large financial corporation chose Metricus because of its

ability to present a holistic view on IT performance using best practice metrics and

scorecard templates .

Metricus is used by a worldwide insurance provider for its capability to measure IT

Governance processes .

Global education and training company is using Metricus for reporting on Process and

Application Availability/Service Level for a customer.


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Product offering


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Metricus Enterprise

Software-as-a-Service offering, available on-demand across your organization

Access to Metricus Knowledge, more than 600 KPIs, with KPI definitions, data structures,

and usage information

Ability to create and populate unlimited metrics using Metricus Metrics Management

Ability to fully customize the underlying SharePoint environment used by Metricus Access to a Metricus Development Portal to develop custom reports using SQL Server

Reporting Services and custom data integration tasks using SQL Server Data Integration

Services

Full access to the Metricus Dashboard Designer for the design and deployment of

Dashboards and Scorecards

Ability to create custom Metricus Modules specific to your target customer base.


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ITPreneurs

Metricus is a registered product of ITpreneurs

ITpreneurs specializes in developing highly innovative and advanced training and

implementation solutions designed to help organizations successfully implement IT best-

practice frameworks, such as ITIL and COBIT.

From its founding in 2001, ITpreneurs has grown to employ more than 120 staff and has a

worldwide presence with offices in 10 different countries, including The Netherlands, Japan,

China, USA and United Arab Emirates

The headquarters of the company is located in Rotterdam, The Netherlands

The company is divided into three major departments: IT Best Practices, CSI and Metricus

For more information visit: www.itpreneurs.com


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for more information visit

www.metricus.com

Documents

Metricus Presentation