1 .

contingent workersGlobalizationWork force diversityTotal quality managementEmpowerment

2 .

the bureacracythe formal organizationB2B organizationdiverse workforcethe learning organization

3 .

4 .

bimodel work forceempowermenttotal quality managementcontingent workerswork force diversity

5 .

business-to-business (B2B)e-commercebusiness-to-consumer (B2C)e-businessthe general administrative approach

6 .

_______________________ is a counterpoint to earlier management theorists who believed that low costs were the only way to increase productivity.

A ________ is one that has developed the capacity to continuously learn, adpat and change.

A learning organization represents a radical redesign of all of part of the company's work process.

TrueFalse

A work team is given considerable discretion in how production should be organized. Which current trend describes their situation?

All transactions between a company and its suppliers are:

Bureaucracy is not unlike scientific management in its ideology because both emphasize rationality, predictability, impersonality, technical competence, and authoritarianism.

7 .

8 .

9 .

10 .

11 .

12 .

TrueFalse

Canada is the only country facing the issue of workforce diversity, as most nations in the world have homogeneous workforces.

TrueFalse

E-business can include e-commerce.

TrueFalse

Four distinct approaches that explain the history of management are: scientific management, general administrative theory, the human resources approach, and the behavioural science approach.

TrueFalse

Frank and Lillian Gilbreth were major contributors to the scientific management approach.

TrueFalse

Frederick Taylor wanted to create a mental revolution among both workers and managers by defining clear guidelines for improving production efficiency.

TrueFalse

Frederick Taylor's view of people and organizations was essentially an open-systems perspective.

TrueFalse

13 .

14 .

15 .

displays autocratic, democratic, laissez-faire, and initiating structuredemonstrates a concern for people, concern for task, and the ability to integrate the twobrings a broad range of viewpoints and problem-solving skills to a companyis the process where a group of individuals to pursue opportunitiesreduces stress

16 .

contingent workersbimodel work-forcework-force diversityempowermenttotal quality management

17 .

traditionalleadershipaboriginallearningethical

18 .

Henri Fayol is considered the founder of scientific management.

TrueFalse

Information technology has created the ability to circumvent the physical confines of doing work only in a specified organizational location.

TrueFalse

Intelligent managers recognize that diversity can be an asset because it:

Jeanne Gaudet is a French Canadian who manages a production team consisting of Louise Smith, physically-challenged Kerry Drake, Yan Lui, and Bob Jeffries. Which current trend describes their situation?

Knowledge management involves cultivating a/an _______ culture where knowledge is shared.

Learning organizations have a constant need for stimulating innovation and change.

TrueFalse

19 .

Hertzbergs motivator-hygiene theoryworkforce diversityglobalizationScientific managmentHenri Fayol

20 .

21 .

22 .

23 .

24 .

in the early 1900'sduring the time of the Hawthorne Studiesin the early 1960'safter World War IIin the early 1980's

Management is no longer constrained by national borders, demonstrating the impact of:

Max Weber developed a theory of authority structures and relations.

TrueFalse

Organized endeavours directed by people for planning, organizing leaders, and controlling have existed for thousands of years.

TrueFalse

Re-engineering refers to the minor adjustments good managers make to the ongoing organization.

TrueFalse

Research has overwhelmingly supported the early principles of Taylor, Fayol, and Weber.

TrueFalse

Researchers began to analyse organizations from a systems perspective

25 .

general administrative approachtraditional approachscientific managementquantitative approachhuman resources approach

26 .

work force diversitycontingent workersempowermenttotal quality managementbimodal work force

27 .

28 .

29 .

30 .

Robert Owen was a contributor to which historical era in management?

Scientific Management insisted there was only "one right way" to do a job and it was the manager's responsibility to instruct the workers. What current trend would dispute that view?

Taylor was concerned with management at the shop level and used the scientific method.

TrueFalse

The contingency approach to management is intuitively logical.

TrueFalse

The functional view of the manager's job owes its origin to Henri Fayol.

TrueFalse

The Hawthorne Studies led to increased paternalism by management.

TrueFalse

31 .

process approachcontingency approachsystems approachquantitative approachtraditional approach

32 .

John GalbraithFrederick TaylorMax WeberHenri FayolHenry Gantt

33 .

Frank GilbrethMax WeberHenry GanttFrederick TaylorHenri Fayol

34 .

Henri FayolJohn GalbraithMax WeberFrederick TaylorHenry Gantt

35 .

Henry GanttFrederick TaylorHenri FayolAdam SmithMax Weber

36 .

Frederick TaylorHenri FayolRobert Owen

The integrative approach to management which is dependent on situational variables is the:

The person who described the "ideal bureaucracy" was:

The person who described the management functions and fourteen principles of management was:

The person who developed a science for work by studying the movements required to move pig iron and the size of shovels used was:

The person who developed the idea of teaching management principles in schools and universities was:

The process approach was originally introduced by:

Henry Gantt

37 .

general administrative approachscientific management approachhuman resources approachquantitative approachtraditional management

38 .

Adam SmithFrank and Lillian GilbrethRobert OwenMax WeberFrederick Taylor

39 .

an organization should be based on a group ethic and not on individualismmanagers should rely on formal authority to lead workersManagement ideas should be more people-oriented.managers and workers are partnersthe manager's job is to coordinate group benefits

The use of industrial psychology was developed and popularized by the:

Therbligs were created by:

Which is not one of Mary Parker Follet's contributions to management study?

_______________________ is a counterpoint to earlier management theorists who believed that low costs were the only way to increase productivity.

A ________ is one that has developed the capacity to continuously learn, adpat and change.

A learning organization represents a radical redesign of all of part of the company's work process.

A work team is given considerable discretion in how production should be organized. Which current trend describes their situation?

All transactions between a company and its suppliers are:

Bureaucracy is not unlike scientific management in its ideology because both emphasize rationality, predictability, impersonality, technical competence, and authoritarianism.

Canada is the only country facing the issue of workforce diversity, as most nations in the world have homogeneous workforces.

Four distinct approaches that explain the history of management are: scientific management, general administrative theory, the human resources approach, and the behavioural science approach.

Frank and Lillian Gilbreth were major contributors to the scientific management approach.

Frederick Taylor wanted to create a mental revolution among both workers and managers by defining clear guidelines for improving production efficiency.

Frederick Taylor's view of people and organizations was essentially an open-systems perspective.

displays autocratic, democratic, laissez-faire, and initiating structuredemonstrates a concern for people, concern for task, and the ability to integrate the twobrings a broad range of viewpoints and problem-solving skills to a companyis the process where a group of individuals to pursue opportunities

Henri Fayol is considered the founder of scientific management.

Information technology has created the ability to circumvent the physical confines of doing work only in a specified organizational location.

Intelligent managers recognize that diversity can be an asset because it:

Jeanne Gaudet is a French Canadian who manages a production team consisting of Louise Smith, physically-challenged Kerry Drake, Yan Lui, and Bob Jeffries. Which current trend describes their situation?

Knowledge management involves cultivating a/an _______ culture where knowledge is shared.

Learning organizations have a constant need for stimulating innovation and change.

Management is no longer constrained by national borders, demonstrating the impact of:

Max Weber developed a theory of authority structures and relations.

Organized endeavours directed by people for planning, organizing leaders, and controlling have existed for thousands of years.

Re-engineering refers to the minor adjustments good managers make to the ongoing organization.

Research has overwhelmingly supported the early principles of Taylor, Fayol, and Weber.

Researchers began to analyse organizations from a systems perspective

Robert Owen was a contributor to which historical era in management?

Scientific Management insisted there was only "one right way" to do a job and it was the manager's responsibility to instruct the workers. What current trend would dispute that view?

Taylor was concerned with management at the shop level and used the scientific method.

The contingency approach to management is intuitively logical.

The functional view of the manager's job owes its origin to Henri Fayol.

The Hawthorne Studies led to increased paternalism by management.

The integrative approach to management which is dependent on situational variables is the:

The person who described the "ideal bureaucracy" was:

The person who described the management functions and fourteen principles of management was:

The person who developed a science for work by studying the movements required to move pig iron and the size of shovels used was:

The person who developed the idea of teaching management principles in schools and universities was:

an organization should be based on a group ethic and not on individualismmanagers should rely on formal authority to lead workersManagement ideas should be more people-oriented.

the manager's job is to coordinate group benefits

The use of industrial psychology was developed and popularized by the:

Which is not one of Mary Parker Follet's contributions to management study?

_______________________ is a counterpoint to earlier management theorists who believed that low costs were the only way to increase productivity.

Bureaucracy is not unlike scientific management in its ideology because both emphasize rationality, predictability, impersonality, technical competence, and authoritarianism.

Four distinct approaches that explain the history of management are: scientific management, general administrative theory, the human resources approach, and the behavioural science approach.

Frederick Taylor wanted to create a mental revolution among both workers and managers by defining clear guidelines for improving production efficiency.

Jeanne Gaudet is a French Canadian who manages a production team consisting of Louise Smith, physically-challenged Kerry Drake, Yan Lui, and Bob Jeffries. Which current trend describes their situation?

Scientific Management insisted there was only "one right way" to do a job and it was the manager's responsibility to instruct the workers. What current trend would dispute that view?

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