Embed Size (px)
Citation preview
Darci L. Graves, MPP, MA, MASenior Health Education and Policy Specialist
Health Determinants & Disparities Practice
at SRA international, Inc.
Bringing CLAS and Equity to Systems Impacting Health
1
Presentation to the
MHQCC - Cultural and Linguistic
Competency Workgroup
Overview
•Terminology
•Cultural competency - Is and Isn’ts
•Compelling Need
2
TERMINOLOGY
3
Culture
The integrated pattern
of thoughts,
communications, actions, customs, beliefs,
values, & institutions
associated, wholly or
partially, with racial, ethnic, or linguistic
groups as well as
religious, spiritual,
biological, geographical, or sociological
characteristics.
Culture is dynamic in
nature, & individuals may
identify with multiple
cultures over the course of their lifetimes.
4
Cultural Competency
A developmental process in which
individuals or institutions achieve
increasing levels of awareness,
knowledge, and skills along a
continuum.
5
6
Cultural competency is a developmental
process in which individuals or institutions
achieve increasing levels of
awareness, knowledge, & skills along a
continuum.
• valuing diversity
• conducting self-assessments
• managing the dynamics of difference
• acquiring & institutionalizing cultural knowledge
• adapting to diversity & cultural contexts in communities
CULTURAL COMPETENCY
What it is… What it isn’t…
7
Cultural competency is:
Knowing your
community
is not:
Simply good
intentions
8
Cultural competency is:
Understanding all
people have a
unique world
view
is not:
Cultural
celebrations at
designated times
of the year, in
designated ways
9
Cultural competency
is:
Providing services
respectful of and
relevant to the cultures
represented in the
patient population
is not:
A list of stereotypes
about what people
from a particular
cultural group do
Assumptions that
everyone from one
culture operates in
similar ways and has
had similar experiences
10
Cultural competency is:
Being alert to the
ways that culture
affects who we
are
is not:
Solely the
responsibility of
patients, their
families or the
community
11
Cultural competency is:
Examining
systems,
structures,
policies and
practices for their
impact
is not:
Simple
tolerance
12
COMPELLING NEED
Social… Business…
13
Compelling Need: Social
• To respond to current and projected
demographic changes in the United States.
• To eliminate long-standing disparities in the
health status of people of diverse
racial, ethnic and cultural backgrounds.
• To improve the quality of services and health
outcomes.
14
National Center for Cultural Competence (2003)
To respond to current and projected
demographic changes in the United States.
15
To eliminate long-standing disparities in the health status of
people of diverse racial, ethnic and cultural backgrounds.
16
To improve the quality of services and health
outcomes.
17
Compelling Need: Business
• To meet legislative, regulatory and
accreditation mandates.
• To gain a competitive edge in the market
place.
• To decrease the likelihood of liability/
malpractice claims
18
National Center for Cultural Competence (2003)
To meet legislative, regulatory and accreditation
mandates.
19
To gain a competitive edge in the market place.
20
To decrease the likelihood of liability/ malpractice
claims
intoxicado
21
RESOURCES
22
Think Cultural Health
23
National CLAS Standards
E-learning programs
Join the CLCCHCCLAS
Clearinghouse
TCH
Advancing health equity at every point of contact
National CLAS Standards: The Blueprint
• The Case for CLAS
• The Enhancements
• Standard by
Standard chapters:
• Purpose
• Description
• Strategies
• Resources
24
