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Miami-Dade Aviation Department - 2015 Annual Report

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  • Cover photo: Joe PriesAdditional photography, Carlos Lugo, MDAD

    Thank you to all the passenger and cargo airlines that make Miami International Airport 100 carriers strong the most at any airport in America. Best wishes for a successful 2016.

    Emilio T. GonzlezDirector, MDAD

  • TABLE OFCONTENTS

    01 - Mayors & Directors Messages

    03 - 2015 Highlights

    08 - Technology in the Terminal

    10 - Industry Leader

    14 - Financial Summary

    16 - 2015 Performance

    18 - International Freight Leader & Pharma Hub

    20 - Small Business Champion

    21 - Community Engagement

    25 - Airport Improvements

    28 - Airline Partners

    30 - General Aviation Airports

    32 - Awards & Accolades

    32 - MIA by the Numbers

    34 - Leadership Team

  • Miami-Dade County is Floridas most vibrant community, home to people and businesses from around the globe and a magnet for millions of international visitors each year. Were proud of our diversity and proud that we attract so many people to our hometown, whether to live, work or play. As the multicultural face of Miami-Dade County continues to evolve, so too does our economy: were now home to a growing life sciences sector and a robust start-up community, among other new additions.

    Amidst all of these progressive changes is an equally positive constant, an economic engine and bedrock that ties all of our past, current and future successes together - Miami International Airport. MIA is Floridas largest economic engine and the gateway for more than 44 million passengers each year including the aforementioned residents and visitors who continue to flock to our community. MIA is also

    Americas top airport for international cargo, a distinction that brings with it more than $60 billion of international trade. All of this activity translates to jobs as well. Some 38,000 locals are employed at MIA and keep it running 24/7, while an additional 244,000 South Floridians hold jobs that depend on activity at the airport.

    MIA is an indispensable factor in Miami-Dade Countys success story. I invite you to learn more about it in the pages of this years annual report.

    Sincerely,

    MESSAGE FROMTHE MAYOR

    Carlos A. GimenezMayor, Miami-Dade County

    Photo: Miami-Dade Aviation Department

  • 02

    MESSAGE FROMTHE DIRECTOR

    On behalf of the men and women of the Miami-Dade Aviation Department, Im proud to present you with the 2015 MDAD Annual Report. The following pages offer fittingly a 30,000-

    foot view of our progress over the past year, our plans for the future and the professionals who are making it all happen. In the 2014 edition of this publication, I summed things up by proclaiming that we had enjoyed a banner year at Miami International Airport and the Countys general aviation facilities. That choice of words doesnt even come close to capturing our achievements in 2015, but Im confident that

    this report will.

    Aside from absolutely smashing our all-time passenger record at MIA and realizing continued growth in our cargo operations, we made a concerted effort to set Floridas leading economic engine apart as a front runner in the airport industry worldwide. A heavy dose of new technology in the terminal, strategic international route expansion, and knowledge-sharing with industry peers across the globe were all defining points in

    our 2015 effort. MIA also became Americas first designated

    airport hub for pharmaceuticals last year, again placing us at the front of the industry pack and on the leading edge of airport business innovation.

    Our general aviation facilities more than held their own in 2015 as well, with increased flight traffic and private investments that

    continue to drive revenue without burdening local taxpayers. As an organization, were excited about all of our collective accomplishments, and we appreciate this opportunity to share the good news with you. Please take some time to review the 2015 Annual Report and see for yourself what the Miami-Dade Aviation Department is doing to serve you better.

    Sincerely,

    Emilio T. GonzlezDirector, MDAD

  • 03

    The New Year began with a new single-day record for passengers at MIA, when 146,257 travelers flew through the airport on January 4.

    MIA celebrated Black History Month by honoring three of the original Tuskegee Airmen at a luncheon on February 13. Judge Richard

    Rutledge (ret.), Eldridge Williams and Leo Gray were among the legendary African-American pilots who served in World War II.

    The following week, MIA launched its new e-magazine, MIA Connections, a sleek digital publication that showcases the best that MIA and Miami have to offer. Designed for tablets and mobile devices, its perfect for travelers on the go.

    In March, MIA became one of the first two U.S. airports to offer Mobile Passport, an app that helps speed U.S. and Canadian citizens through the clearance process. MDAD Director Emilio T. Gonzlez rolled out MIAs latest tech-based amenity at a joint press conference with U.S. Customs and Border Protection (CBP) officials.

    2015 ANNUAL HIGHLIGHTS

    On March 5, MIA hub carrier American Airlines launched daily service to four new U.S. destinations: Austin, Texas; Kansas City, Missouri; Salt Lake City, Utah; and San Antonio, Texas.

    The following day, low-cost carrier Frontier Airlines began daily Miami-Atlanta service.

    Also on March 6, MIA partnered with the Association of Floral Importers to hand out some 20,000 flowers to passengers in honor

    of International Womens Day.

    MIA added its first new international destination of 2015 and

    its fifth destination in Mexico when Aeromexico launched daily nonstop service to Monterrey on March 26.

    U.S. Senator Bill Nelson visited MIA on April 8 for a briefing on

    the airports employee security screening program. The first U.S.

    airport to adopt mandatory screening for employees who work in restricted zones, MIA was lauded by Nelson as the model for what the other 448 airports in this country ought to be doing.

    At its annual gala on April 25, the Florida Customs Brokers & Forwarders Association named MIA its 2015 Firm of the

    Year from a field of more than 300 international trade businesses

    and organizations.

    MIA celebrates International Womens Day

    Tuskegee Airmen honored during Black History Month

    Senator Bill Nelson briefs reporters after MIA security tour

    Aruba Airlines becomes fourth MIA airline serving Aruba

  • 04

    May began with the launch of Thomas Cook Airlines new twice-weekly service to Manchester, England. The route marked MIAs second U.K. destination and its 14th European city.

    Also in the first week of May, MIA participated in the eMerge

    Americas Conference, showcasing the airports efforts to improve customer service through technology to a savvy audience of 10,000 tech leaders from across the hemisphere.

    Deputy Secretary of Homeland Security Alejandro Mayorkas visited MIA on May 8 to highlight the airports successful efforts to cut CBP wait times for passengers arriving from abroad. MIA has worked closely with CBP and American Airlines to find creative,

    tech-based solutions to expedite the customs process.

    On May 14, American Airlines began daily nonstop service to Frankfurt, Germany, offering MIA customers a second option for travel to the financial capital of continental Europe.

    Two weeks later, Eastern Air Lines launched charter passenger service from its MIA base, ushering in a new era for the iconic Miami brand.

    May concluded on an inspiring note at MIA, as Honor Flight South Florida took 65 local World War II and Korean War veterans to visit their memorials in Washington, D.C. aboard the new Eastern Air Lines inaugural domestic flight. The veterans returned to a heroes

    welcome at MIA following their day-long visit.

    On June 4, the new Centurion Lounge by American Express opened its doors at MIA, taking the customer experience to an entirely new level in the airports busy North Terminal.

    American Airlines added service to Barranquilla, Colombia and Monterrey, Mexico on June 4, giving MIA customers an additional

    air carrier option to each destination.

    From June 7-9, MIA welcomed the International Air Transport

    Association (IATA) Annual General Meeting and World Air

    Transport Summit. Director Gonzlez was a featured panelist at the worlds largest gathering of airline executives.

    On July 2, new carrier Aruba Airlines began service between Miami

    and Aruba, offering MIA passengers a fourth airline option to the Dutch Caribbean island.

    Two days later, MIA added another destination in its stronghold Latin America market when Aerolneas Argentinas launched twice-weekly service from Miami to Crdoba.

    Deputy Secretary of Homeland Security Alejandro Mayorkas

    Thomas Cook Airlines launches Manchester service

    Senator Bill Nelson briefs reporters after MIA security tour

    Director Gonzlez at IATAs Annual General Meeting in Miami

    First-ever Honor Flight at MIA

  • Turkish Airlines inaugural flight at MIA

    05

    On August 19, MIA hosted Florida Governor Rick Scott, Miami-Dade County Mayor Carlos A. Gimenez and travel industry leaders from across the Sunshine State to announce Floridas record 2015 tourism growth.

    Also on the 19th, the airport community celebrated National Aviation

    Day, which marks the birthday of aviation pioneer Orville Wright and celebrates one of the worlds most dynamic, transformative industries.

    One week later, MIA officials joined executives from Florida Power

    & Light Services to officially kick off a massive new energy-saving

    partnership, the Sustainability Project at MIA. The program will save the airport more than $40 million in energy and water

    costs over 14 years and significantly reduce MIAs environmental

    impact.

    September 15 marked MIAs 87th year of connecting the Greater Miami community to the world.

    On September 25, MIA welcomed the first U.S. airport location of Air Margaritaville, a new eatery that embodies the laid-back tropical lifestyle that Jimmy Buffett and Parrotheads everywhere

    embrace.

    From October 5-9, the MDAD Marketing team attended the Cold

    Chain Global Forum in Boston, touting MIAs role as Americas top perishables airport and promoting its push to become Americas first pharmaceutical freight hub certified by the International Air

    Transport Association (IATA).

    On October 10, the Greater Miami Aviation Association bestowed the Juan Trippe Award to Director Gonzlez. The GMAA is Miamis longest-standing aviation organization, bringing local aviation industry leaders together since 1927. MDADs second annual Leadership Summit was held on October 16, providing department leaders an opportunity to focus on the organizations core values.

    On the same day, Four-Star carrier Austrian Airlines launched direct Miami-Vienna service, connecting Florida to the Alpine heart of Europe and one of the worlds foremost centers of history, culture and innovation.

    On October 25, MIA added another premier international airline and destination when Four-Star carrier Turkish Airlines began daily Miami-Istanbul service. Europes top-rated airline connects the Gateway of the Americas with the historic gateway linking Europe and Asia.

    Longtime MIA airline partner British Airways introduced daily Miami-London service on the superjumbo Airbus A380 aircraft that same day. BA, which uses a 469-seat version of the double-decker,

    is the third carrier to operate the A380 at MIA.

    Also on October 25, ultra-low-cost carrier Frontier Airlines added daily Miami-Las Vegas service, and Lufthansa kicked off expanded seasonal Miami-Munich service. The following day, Finnair launched year-round service between Miami and Helsinki.

    Sustainability Project at MIA kicks off

    Director Gonzlez receives Juan Trippe Award

  • Delta Air Lines celebrated 70 years at MIA

    First VivaColombia service to the U.S.

    06

    At the 2015 Air & Sea Cargo Americas Conference on November 4, IATA announced that MIA had been designated the first pharma freight hub in the U.S. and only the second in the world.

    On November 5, international low-cost carrier airberlin launched Miami-Berlin service, marking MIAs fourth destination in Germany and 19th European destination.

    With the goal of attracting first-ever nonstop passenger service

    between Miami and Asia, Miami-Dade County officials on November

    12 convened the first meeting of community and business leaders

    who comprise the MIA Asia Task Force.

    Five-Star carrier Qatar Airways increased its hugely successful Miami-Doha flights from five times weekly to daily service on

    November 18 due to high demand.

    MIA began December by celebrating Delta Air Lines 70th year of Miami service. No other airline has served MIA for nearly as long, and the Atlanta-based carrier continues to be Miamis second-leading carrier in terms of total passengers served.

    On December 2, Colombian low-cost carrier VivaColombia launched four weekly flights from Miami to Bogot and Medelln. Miami is

    the carriers first-ever U.S. destination.

    Two weeks later, MIA and LAN Cargo officials inaugurated

    the airlines first maintenance hangar in the U.S. a 98,000-square-foot, $15 million investment at the airport

    that created more than 300 jobs. The facility will service the maintenance needs of the LATAM Airline Group, which carries more than one million passengers and 400,000 tons of cargo annually between MIA and South America.

    First British Airways A380 at MIA

    Finnair inaugural flight at MIA

    MIA closed out a successful 2015 by setting another all-time record for passengers. More than 44 million travelers passed through the airport during the year, shattering the previous record of 40.9 million passengers set in 2014.

  • Photo: Joe Pries07

    MIA is one of the first airports in the world to install Bluetooth beacons throughout its terminal for mobile device engagement.

  • 08

    was an early adopter of automated passport control kiosk technology, a self-service platform that is also speeding up the CBP process for the 10 million passengers who enter the U.S. through MIA each year. Since late 2013, MIA has invested $3.56 million in 108 kiosks. Thanks to these enhancements, more than half of MIAs passengers now have their passports processed electronically.

    Digital CommunicationsAnother pillar of MIAs technology push is its strong presence on social media. The airport utilizes three platforms Facebook, Instagram and Twitter to great effect, providing airport visitors with relevant, up-to-the-minute travel updates; responsive, individualized customer care; and timely information on new terminal offerings and air service developments. To date, MIA has the unique distinction among U.S. airports of being verified on both Twitter and Facebook, and has one of the fastest growth rates as well. The airport also produces the quarterly e-magazine MIA Connections - a sleek digital publication available at MIAConnex.com - that showcases the best that MIA and Miami have to offer. Designed for tablets and mobile devices, its perfect for travelers on the go.

    The airport put all of its various technology assets on display at the eMerge Americas Conference in May 2015, showcasing them to an audience of 10,000 tech leaders from across the hemisphere. Looking to the future, MIA remains fully committed to leveraging the latest technology tools for the benefit of its customers.

    MIA moves people and goods around the globe, with an average of 120,000 passengers and 12 million pounds of freight passing through the airport each day. To keep this nonstop, logistics-heavy operation running smoothly, the Miami-Dade Aviation Department has increasingly turned to technology as a means to facilitate its day-to-day work and enhance the passenger experience. This embrace of technology in the terminal ranges from business intelligence to participation in leading IT conferences, but is most evident on the customer service side, where passengers now enjoy a host of tech-based amenities.

    Mobile App 2.0In early 2016, MIA rolled out a cutting-edge new mobile app that elevates the passenger experience through the use of beacon technology. Data beacons have been installed throughout the airport to communicate with individual mobile devices, tailoring each app users airport experience such as dining, shopping and turn-by-turn navigation to their specific needs and travel itinerary. MIA is one of the first airports in the world to deploy beacon technology throughout its terminal. The mobile app, MIA Airport Official, is available on the iTunes and Google Play stores.

    Automated Customs ClearanceTechnology also plays a growing role for international travelers who arrive at MIA from abroad. Last year, the airport was selected as a launch partner for the U.S. Customs and Border Protection (CBP) mobile app, Mobile Passport, which helps move passengers quickly and seamlessly through the CBP process with their mobile devices. Additionally, MIA

    TECHNOLOGY IN THE TERMINAL

  • In 2015, MIA launched one of the largest energy-saving programs in the eastern U.S.

    09

  • 10

    provide contractors with the latest information on locally and federally funded projects at MIA.

    In 2015, MDADs Associate Director for Minority Affairs shared his experience and expertise in small business engagement at: the Airports Council International CEO Forum; the Airport Minority Advisory Councils Annual Business Diversity Conference; and the American Express Open for Government Contracting Conference.

    Employee Security ScreeningMIAs pioneering employee security screening program was in the national media spotlight in 2015, as other major U.S. airports struggled with highly publicized security breaches involving airport employees. During an April fact-finding visit to MIA, U.S.

    Senator Bill Nelson of Florida hailed MIAs program as the model for what the other 448 airports in this country ought to be doing.

    Since 1999, MIA has voluntarily mandated the screening of all

    employees working in restricted zones such as the airfield, ramp

    and baggage processing areas, making it the first U.S. airport to

    do so. In 2015, MDADs Assistant Director for Security and Public Safety traveled to major industry conferences in Vancouver and Barcelona to share her insights about the employee screening program with counterparts from around the world.

    Strategic Business DevelopmentMIA has added several marquee concession partners and tenants that are generating new revenue and fundamentally elevating the passenger experience at MIA.

    2015 was headlined by the addition of the high-end Centurion Lounge by American Express in the North Terminal, a luxurious space that includes a spa and food by Chef Michelle Bernstein. The airport is also delivering exciting new dining choices to its guests, such as the first U.S. airport location of Air Margaritaville,

    and coming soon, the very first U.S. location of Brazils popular

    Viena restaurant. MDADs Assistant Director of Business Retention and Development was a guest speaker at the first-ever

    CNN Smart Airports Conference in Atlanta, where he discussed business development strategy and efforts to introduce premier brands and retail concepts at MIA.

    In step with its goal of transforming MIA into a truly global gateway, MDAD is focused on positioning MIA as an industry leader among airports worldwide. MDAD is meeting this aim by empowering staff to innovate, challenge conventional wisdom, and share the resulting advances with their industry peers. The management team at MIA has embraced the opportunity and is steadily developing forward-thinking best practices that are being used as models by airport operators around the globe.

    In 2015, MIA leaders participated in top aviation conferences across the U.S. and around the world to share their expertise with fellow airport management professionals. Likewise, counterparts from across the globe visited MIA to see the airports innovative practices in action and meet with the men and women who developed them. From massive energy-saving initiatives, to pioneering security programs, to proactive small business engagement, MDAD is a leader in the world of airports.

    The Sustainability Project at MIAMIA has partnered with Florida Power & Light Services to drastically reduce the airports energy and water consumption, as well as its overall environmental impact. Led by MDADs Assistant Director for Facilities Management, the cost-neutral project will create 300 jobs and help MIA achieve remarkable savings over its 14-year lifetime:

    35,200,000 kilowatt hours of energy per year, equal to eliminating the annual emissions of 5,100 cars

    28 million gallons of water per year, enough to fill

    43 Olympic swimming pools

    $40 million in energy cost savings

    Big Gains for Small Business PartnersIn fiscal year 2015, small businesses accounted for $202.7

    million, or 17.1 percent, of all MDAD contracts. Furthermore, small business concessions accounted for $158 million, or 35.1 percent, of all gross sales. MDAD continues to gain national attention for its Minority Affairs program, which requires small business participation provisions and Affirmative Action Plan

    articles in all airport concession and construction contracts. As a condition of the award, these contracts must have voluntary or required small business participation goals. The airport also frequently hosts small business outreach meetings, which

    INDUSTRY LEADER

  • MIA has the third-highest sales per passenger dollar value among all airports in North America.

    11

    Enhanced employee screening at MIA

    MIA Concessions Hall, South Terminal

  • 12

    Smart PolicingIn 2015, the Miami-Dade Police Departments Airport District significantly upgraded its K-9 program through creative

    partnerships and Department-driven initiatives. With the help of more than $1.3 million in federal funding from the Transportation Security Administration, MIAs police force was able to grow its core group of K-9s to a total of 26 dogs. The K-9s are trained

    to detect contraband items throughout the airport. Separately, Airport District Police invested in the purchase and training of three highly specialized explosives detection dogs and may introduce more this year.

    Crisis ManagementAs Americas leader in international freight and its second-busiest passenger gateway, and given its location in the middle of the tropics, MIA has become an industry leader and highly sought-after resource in the area of crisis incident management as well. MDADs Chief of Staff was invited by Airports Council International to speak at its Annual General Assembly, hosted in Panama on September 2, regarding how the global hub has successfully responded to events such as hurricanes and tropical storms, major operational disruptions, and the Ebola outbreak in West Africa. In October, MDADs Communications Director was also a guest speaker at the International Air Transport Association (IATA) Americas Aviation Communicators Workshop in Miami, to discuss how MIA has coordinated with airport stakeholders to effectively deliver information to the news media and the traveling public during and after a crisis.

    MIA Airport District Police

  • Photo: Joe Pries

    MIA: Economic Powerhouse, Industry Leader, International BrandMIA Facts and

    phrases needed

    From 2007 to 2014, MIA reported the third-largest percentage increase in passengers among the 30 largest U.S. airports.

    Standard & Poors Ratings Service

    Photo: Joe Pries

  • 14

    MIAs position as the leading hub for Latin America and the Caribbean;

    Sustained passenger growth over the past several years;

    A well-balanced passenger base, featuring comparable levels of international and domestic travelers, as well as a positive ratio of origin and destination travelers to connecting passengers;

    On-budget completion of major capital improvement projects; and,

    Growing non-aviation revenues, which are driven largely by airport concessions and help to offset airline landing fees

    For the eighth year in a row, the Aviation Department received the Distinguished Budget Presentation Award from the Government Finance Officers Association of the United States and Canada for

    meeting the highest principles of governmental budgeting.

    In order to receive the budget award, MDAD had to satisfy na-tionally recognized guidelines for effective budget presentation. The guidelines are designed to assess how well an entitys bud-get serves as a policy document, a financial plan, an operations

    guide and a communications device. Budget documents must be rated proficient in all four categories and the 14 mandatory crite-ria within those categories to receive the award.

    2015 GrantsDuring fiscal year 2014-15, MDAD received more than $40.9 mil-lion in grant money. The total includes federal grants of $28 mil-lion and state grants of $12.9 million, which contribute to capital

    improvement project costs among others.

    The Miami-Dade Aviation Department operates as a self-supporting enterprise fund of Miami-Dade County, meaning that no County property tax dollars are used to support the airport. Rather, operating expenses are funded entirely by aeronautical revenue (aircraft landing fees, fees from terminal and other rentals), and non-aeronautical revenue from concessions.

    For fiscal year 2014-15, MDAD earned $516.3 million in

    aeronautical revenue and $274.9 million in non-aeronautical

    revenue for total earnings of $791.2 million. Ultimately,

    MIAs airline partners serve as the guarantors for the Aviation Departments operating expenses and debt service, a fact that underscores the importance of prudent financial management

    and steady non-aeronautical revenue growth.

    Bond PerformanceThree of Americas leading bond rating agencies affirmed MIAs

    strong financial health, assigning A and AA- ratings and stable

    outlooks to the Aviation Departments $538 million Series 2015 A&B aviation revenue refunding bonds series, as well as to the Departments outstanding $5.57 billion aviation revenue bonds. Fitch Ratings and Standard & Poors Ratings Services (S&P) each assigned A ratings and stable rating outlooks, while Kroll Bond Rating Agency (KBRA) assigned a AA- rating and stable outlook.

    The agencies based their favorable ratings on a number of factors, including:

    FINANCIAL SUMMARY

    Aeronautical Operating RevenueFY 2015 Category FY 2014 Variance % Change$381,872,149 Aviation Fees $374,928,971 $6,943,178 1.85%$91,999,453 Rentals $89,689,064 $2,310,389 2.58%$42,432,056 Commercial Operations $38,125,604 $4,306,452 11.30%

    $516,303,658 Total Aeronautical Operating Revenue $ 502,743,639 $13,560,019 2.70%

    Non-Aeronautical Operating RevenueFY 2015 Category FY 2014 Variance % Change$25,806,005 Rentals $27,085,949 ($1,279,944) -4.73%$ 244,317,369 Commercial Operations $243,656,695 $660,675 0.27%$4,850,421 Other Revenues $22,399,670 ($17,549,249) -78.35%

    $ 274,973,795 Total Non-Aeronautical Operating Revenue $293,142,313$ ($18,168,518) -6.20%

    The chart below illustrates MDADs fiscal year-over-year revenues.

    $791,277,453 $ 795,885,952 ($4,608,499) -0.58%

  • MIA set a new record of 44 million travelers three million more passengers than in 2014.

    Photo: Joe PriesPhoto, top right: Carlos Lugo

  • 16

    Economic ImpactMIA remains Floridas largest single economic generator, responsible for a total economic impact of an impressive $33.5 billion. The number of local jobs directly supported at MIA is 79,413, while the number of offsite jobs supported fully or in

    part by activities at the airport is 196,600.

    The Miami-Dade Aviation Departments four general aviation airports also contributed significantly to the local economy, with

    an economic impact of $660.8 million and more than 6,700 direct and indirect jobs.

    Global Network ExpansionMIAs strategic initiative to transform itself from the Gateway of the Americas into a truly global gateway moved steadily forward in 2015. The airport added direct service to several key destinations, including Manchester, Vienna, Istanbul and Berlin. Additionally, MIA welcomed the return of extended seasonal service to Helsinki and Munich, further expanding the airports European market penetration. These routes and others were supported by the six new international passenger carriers that began Miami service in 2015: Four-Star carrier Turkish Airlines; Four-Star carrier Austrian Airlines; international low-cost carrier VivaColombia; Thomas Cook Airlines; Aruba Airlines; and charter airline Aztec Airways.

    Looking to the future, airport leadership is making steady progress in its efforts to establish direct passenger service to the untapped markets of Asia and Africa, as well as fortify its network reach throughout Europe. To that end, Scandinavian Airlines (SAS) has announced first-ever Miami-Oslo and Miami-Copenhagen service

    for fall 2016, and German low-cost carrier Eurowings is scheduled to launch service to Cologne in May, which will further expand MIAs international reach.

    Passenger GrowthThe aviation industry uses statistics of every conceivable sort to measure its performance. At MIA, the clearest barometer of success is passenger totals: daily, weekly, monthly and annual tallies of how many passengers fly into and out of the airport. Over

    the past four years, the airport has excelled on this front, growing by an average of 3.6 percent annually between 2010 and 2014, when the airport reached 40.9 million annual passengers.

    In 2015, that pattern of steady growth shifted into high gear when annual passenger totals grew by 8.3 percent more than twice the previous average. The fast pace of growth helped MIA to shatter its all-time passenger record by three million flyers, setting a new

    benchmark of 44.3 million.

    An 11-percent increase in domestic passengers headlined MIAs 2015 growth, while international passenger traffic also climbed

    by an impressive 5.5 percent. Hub carrier American Airlines was responsible for 50 percent of MIAs growth, while other existing carriers handled 25 percent and new carriers at MIA added the remaining 25 percent.

    Cargo Performance2015 proved to be a stable year for cargo (freight + mail) operations. MIA handled 2.17 million tons of cargo, which matched the record total set in the previous year. That performance helped MIA maintain its position as Americas top airport for international freight, despite the fact that the world air cargo market remained flat in 2015.

    2015 PERFORMANCE

  • Photo: Joe Pries

    Congratulations to MIA on being the first airport in the U.S. to be designated as a pharmaceutical air cargo hub.

    - Florida Governor Rick Scott

  • 18

    International Freight LeaderMiami International Airport continues to be Americas top airport for international freight, moving a wide range of goods to market. High-volume, time-sensitive perishables from Latin America are the preeminent driver of MIAs international trade business, but several other sectors are also well represented: high-tech devices and components; precious metals; textiles; and others.

    Pharma HubIn 2015, MIA took a bold step toward further diversifying its freight portfolio with the launch of its pharma hub. A collaborative effort between MIA, the International Air Transport Association (IATA) and select supply chain partners, the initiative has earned Miami the distinction of being Americas first IATA-designated

    pharmaceuticals hub. MIA joins Brussels Airport in Belgium as the only other airport in the world to be certified by IATA in the handling

    of high-value, temperature-sensitive pharma goods.

    In order to earn pharma hub status, MIA connected airport supply chain partners with IATA to complete the organizations training and validation for specialized pharmaceuticals handling. Participating partners are required to meet the technical and storage requirements of IATAs global best practices.

    INTERNATIONAL FREIGHT LEADER & PHARMA HUB

    MIA PHARMA HUB

    % growth by year: (1 year) (1 year) (1 year) (1 year) (4 years)

    2010 -> 2011 2011 -> 2012 2012 -> 2013 2013 -> 2014 2010 -> 2014Total (Imp. & Exp.) 32.10% 0.00% 13.07% 20.43% 79.88%

    Imports 133.29% -38.48% 166.66% 26.41% 383.74%Exports 21.17% 8.00% -5.11% 18.45% 47.08%

    $0

    $500,000,000

    $1,000,000,000

    $1,500,000,000

    $2,000,000,000

    $2,500,000,000

    $3,000,000,000

    $3,500,000,000

    2010 2011 2012 2013 2014

    Imports $177,873,795 $414,953,832 $255,263,971 $680,682,001 $860,445,103

    Exports $1,647,642,341 $1,996,476,270 $2,156,131,695 $2,045,888,718 $2,423,296,252

    Pharma - Five Year Trend Through MIA

    $177M

    $1.6B

    $414M

    $1.9B

    $255M

    $2.1B

    $680M

    $2.0B

    $860M

    $2.4B

    IMPORT

    EXPORT

    The total value of pharma products transported through MIA increased by 79% over a 4-year period ($1.825 billion in 2010 to $3.283 billion in 2014) not including in-transit cargo.

    Pharma: Five-Year Trend at MIA

    Rankings of Major US Airports 2014 International Freight

    Rank Airport Millions of U.S. Tons1 MIAMI INT'L (MIA) 1.92 2 Los Angeles Int'l (LAX) 1.15

    3 New York Kennedy (JFK) 1.11 4 Chicago O'Hare Int'l (ORD) 1.07 5 Louisville Int'l/UPS (SDF) 0.47

    6 Hartsfield Atlanta Int'l (ATL) 0.36 7 Dallas-Ft. Worth Int'l (DFW) 0.35 8 Memphis Int'l/FedEx (MEM) 0.28 9 Houston Intercontinental (IAH) 0.28

    10 San Francisco Int'l (SFO) 0.26

    Rankings of Major World Airports 2014 International Freight

    Rank Airport Millions of U.S. Tons1 Hong Kong Int'l (HKG) 4.822 Incheon Int'l (ICN) 2.733 Dubai Int'l (DXB) 2.614 Shanghai Pudong Int'l (PVG) 2.575 Chiang Kai Shek Int'l (TPE) 2.28

    6 Tokyo Narita (NRT) 2.257 Frankfurt (FRA) 2.218 Charles de Gaulle (CDG) 2.05

    9 Changi (SIN) 2.0310 MIAMI INT'L (MIA) 1.92

    All Other Airports

    9.5%

    JFK 12.44%

    LAX8.54%

    MIA70%

    U.S. Perishable Imports772,490 U.S. Tons

  • On average, MIA hosts five small business outreach meetings every month.

  • SMALL BUSINESS CHAMPION

    20

    MIA is a multi-billion dollar operation and home to several major corporations, including Miami-Dade Countys third-largest private employer, hub carrier American Airlines. While it readily supports these big-dollar, large-scale enterprises, the Miami-Dade Aviation Department also goes to great lengths to ensure that local small businesses including minority-owned ventures have an opportunity to share in the airports ongoing success. MDADs small business outreach efforts include airport concessions opportunities, as well as innovative building maintenance programs designed to provide meaningful work to as many local small businesses as possible.

    Small Business ConcessionsSmall business concessionaires are a big part of the success story at MIA. In fiscal year 2015, airport concessions realized $450.4

    million in gross sales, of which $158 million (35.1 percent) was generated by small businesses. The Aviation Department has designated the North Terminal Marketplace a highly trafficked

    area in the middle of MIAs busy Concourse D - for these local retail shop and restaurant owners. Miami pizza shop 305 Pizza is the newest Marketplace tenant, opening for business in December 2015. Coming soon to the Marketplace is George Stone Crab, which is also run by South Florida entrepreneurs.

    Maintenance Contractor Pilot ProgramMDADs pioneering pilot program for maintenance contractors also exemplifies its small business outreach efforts, having

    awarded approximately $8.7 million in new contracts to 49 local

    small business contractors in the two years since its inception. The program, which gained permanent status in 2015, has opened the door for these local contractors to handle priority maintenance and construction projects at MIA and the Countys

    On average, MIA hosts five small business outreach meetings every month.

    four general aviation airports. MDAD is finalizing additional

    contracts to increase participation in the program to a total of 65 companies.

    Small Business Outreach MeetingsCentral to MDADs campaign to raise awareness about its small and minority business opportunities is the organizations regularly scheduled and very well-attended series of small business outreach meetings. The meetings include tutorials by industry experts regarding the bidding and certification process, as well as a

    six-month forecast of future MIA projects. Fueled by overwhelming demand, the Division increased the number of outreach meetings from 41 in 2014 to 61 in 2015 the equivalent of five gatherings

    per month.

    National RecognitionMDADs innovative engagement efforts have earned it national recognition. After an audit by the U.S. Department of Transportation ranked it third among all U.S. airports in 2014 for contracts to new small businesses, MIA was recognized in 2015 by two national associations. The airport was a nominee for the 2015 Inclusion Champions Award from Airport Council International-North Americas Business Diversity Committee, as well as for the Catalyst Award from the Airport Minority Advisory Council, in recognition of its Disadvantaged Business Enterprise (DBE) participation for architecture and engineering contracts.

    Looking to the future, MDAD is on a steady course to keep small business participation at MIA at a high level, and to keep the organization at the forefront among its industry peers.

  • Photo: Gianfranco Abrusci

  • From college interns to senior citizen volunteers, the military veteran community to the business community, and those skilled in fine arts to those with special needs, Miami International Airport

    engaged with a broad spectrum of Miamis diverse community to not only be South Floridas largest economic engine, but also one of its most engaged community partners.

    Educational PartnershipsMDAD is proud to support the personal and professional development of local special needs high school students through the Project Victory Program. In collaboration with Miami-Dade County Public Schools, MIA has been serving as a worksite for these special students since 2009. Project Victory students

    acquire workplace skills that are only gained outside of the classroom. By assisting airport patrons and employees in various work areas at MIA, they are developing life skills that will help them secure credible jobs in the future. A total of 18 students participated in the program in 2015.

    At the collegiate level, MDADs C. Alfred Anderson Scholarship and Internship Program provided internship opportunities in spring 2015 to eight students from Florida Memorial Universitys Department of Aviation and Safety. The program was established in 1993 and is named after a pioneering African-American

    aviator who played a crucial role during World War II in training the nations first black military pilots, the Tuskegee Airmen.

    During the internship, the students gained valuable real-world airport experience by working alongside supervisors from six of the Aviation Departments divisions. Participating FMU students also learned valuable interview skills and customer service training. The program experience was topped off by the interns participation in the Aviation Departments Annual Black History Celebration, which in 2015 featured a special visit by three of the original Tuskegee Airmen.

    Business Community OutreachThe Aviation Department further strengthened its ties with the Miami business community last year through its new Community Engagement Series. The monthly meetings, which welcomed 10 business organizations in its first year, provided a forum

    for updating organizations on improvements at the Countys leading economic engine and discussing potential partnerships on current and future airport projects. The Greater Miami Chamber of Commerce, Greater Miami and the Beaches Hotel Association, Miami-Dade Chamber of Commerce, Minority Chamber of Commerce, 100 Great Ideas and Womens Chamber of Commerce of Miami-Dade County were some of the groups that met with the Airport Director and MDAD staff to share ideas and provide feedback.

    COMMUNITYENGAGEMENT

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  • 22

    Honoring Our VeteransMDAD hosted a string of events in 2015 to assist and honor military veterans in South Florida. MIA was one of the first U.S.

    airports to partner with Edge4Vets, a national jobs preparation program for military veterans, in providing employment preparation workshops on-site. Through the partnership, more than 60 Miami veterans received career training from corporate and government partners before being connected with human resources representatives from more than a dozen employers. The Edge4Vets program at MIA helps veterans identify the specific

    values and skills they developed in the military and apply them to civilian job opportunities with airlines, concessions, retail, security and ground transportation companies.

    MIA was also one of 30 U.S. airports to host the Leave No Veteran Behind Employment Fair and Expo in 2015. The Aviation Department partnered with The Veterans Enterprise Training and Services (VETS) Group, a national non-profit organization, on

    the day-long event that offered job and business opportunities with more than 70 private companies, colleges and government agencies to more than 200 veterans, active duty military, their family members and veteran-owned businesses.

    For National Military Appreciation Month in May, MIA staged its first-ever Honor Flight event to pay tribute to 65 World War II

    and Korean War veterans. In conjunction with nonprofit Honor

    Flight South Florida and Eastern Air Lines, the 65 living legends departed MIA to Washington D.C. to visit the World War II and

    Korean War memorials built in their honor many for the first

    time ever. On the return flight, nearly 3,000 personalized thank-

    you letters collected by the Aviation Department from partner airlines, federal agencies and other airport tenants, local school children and civic organizations, were distributed to the veterans during a traditional mail call for deployed soldiers.

    The Honor Flight event culminated with a homecoming at MIA, where more than 2,000 South Floridians gathered to take part in a massive receiving line that included residents of all ages, local and federal elected officials, numerous honor guards, airport

    employees and passengers.

    Travelers With Special NeedsTo better prepare those affected by autism, hearing loss and other special needs for their first air travel experience, MDAD

    partnered with the University of Miamis Center for Autism and Related Disabilities (CARD) and the Ear Institute at the University of Miami Health System to launch the MIAair Program in fall 2015. Through the MIAair (Airport Instruction and Readiness) Program, special needs travelers and their families learn how to best navigate the travel experience. The special tour is followed by a dress rehearsal of the travel experience at MIA, which includes the TSA checkpoint screening and aircraft boarding processes.

    FMU Internship Program

    One of MIAs Community Engagement meetings

    MIAair Program for special needs travelers

  • Photo: Joe PriesJen Starks Meltdown mural in MIAs

    North Terminal, 3rd level walkway

  • 24

    Fine Arts & Cultural Affairs ProgramMDADs Fine Arts and Cultural Affairs Program continues to enrich the MIA travel experience with entertaining, thought-provoking exhibitions by popular homegrown artists and internationally renowned talents. The program has gained national prominence for its excellence and creativity in airport art, and 2015 was no exception. Leading publication Travel + Leisure recognized MIA for its in-terminal artwork by placing the global gateway on its list of Nine American Airports for Art Lovers. Viewers of the 2015 MTV Video Music Awards may have noticed that the psychedelic backdrop of the awards stage was designed by none other than Miami artist Jen Stark, whose eye-catching Meltdown wall mural

    is part of the connector between North Terminal and the MIA Mover station

    Throughout 2015, the program presented 22 rotating exhibitions at the airports two art galleries, as well as at other unique, high-traffic areas throughout the terminal. Works on display last year

    included: Outsider Art: Selections from the NAEMI Art Collection, featuring works by artists from National Art Exhibitions of the Mentally Ill (NAEMI); Florida artist Jason Hackenwerths colorful

    balloon exhibition Lagoon; Forging Aluminum, which featured Miami artist R.F. Buckleys unique aluminum sculptures; In The Eyes Of A Child, by critically acclaimed Cuban-American artist DEMI; and Origins and Destinations, a collection of 43 portraits derived from more than 200 passengers who were photographed and interviewed at MIA over four years by celebrated photographer Laena Wilder.

    In addition to the visual arts, MIA treated passengers to surprise film presentations and live performances last year. Pop-Up

    Cinema offered travelers a series of 10 classic silent comedy films and cartoons shown at passenger boarding areas in

    vintage 16 mm reel format. The films were provided by Obsolete

    Media Miami, an experimental art project and 2015 Knight Arts Challenge finalist that has established a moving image archive

    for artists, designers, filmmakers, researchers and writers. Also

    new to the program in 2015 was Pantomime Miami, a series of non-verbal performances that brought the magic of live theater to MIA through international performer Nina Martins renditions of pantomime, clown-playing, ballet and tap.

    Volunteer Ambassador ProgramMIAs Volunteer Ambassador Program plays an important role in welcoming visitors to the airport and to South Florida. The 70-plus volunteer ambassadors, who range in age from 21 to 80, assist customers at dedicated information counters and provide trolley rides to passengers who need help traveling throughout the airport. MIAs volunteers are as diverse as its travelers and its community, collectively representing more than 30 countries and speaking 20 languages.

    Latin America: Celebrating the Joy of Life, on display in MIAs Central Terminal

    Project Victory at MIA

    MIA Volunteer Ambassadors

    Pantomime Miami performance

  • Floridas Fresh from Florida program as providers of locally sourced food. Rounding out the Marketplaces current offerings are a Miami Marlins retail store and Miami pizza shop 305 Pizza. On tap to open at MIA in 2016 are George Stone Crab (by local favorite My Ceviche), Estefan Kitchen Express and Miami-based Perry Ellis.

    MIA also began giving its passengers a taste of the Florida Keys in September 2015 with the opening of the first Air Margaritaville

    at a U.S. airport. Inspired by Jimmy Buffetts famous song and the

    laid-back lifestyle it represents, Air Margaritaville now provides an iconic South Florida restaurant brand directly in the center of MIA and adjacent to the MIA Hotel lobby for passengers from throughout the airport to enjoy. The top floor of MIAs on-site

    hotel will soon welcome another first to the airport the Brazilian

    buffet-style restaurant Viena, a crowd favorite throughout Latin Americas most-populated country.

    The Centurion Lounge by American ExpressIn June, MIA became the first airport in the southeast U.S. and

    one of only six in the country to offer The Centurion Lounge by American Express. The premium traveler retreat is exclusive to American Express card holders and a complimentary benefit for

    Platinum Card members. The new 8,000-square-foot Centurion Lounge near Gate D-12 in MIAs North Terminal features: World-class food from local James Beard award-winning Chef Michelle

    Bernstein; beverages from renowned Mixologist Jim Meehan;

    spa treatments from exhale spa, including massages and manicures; dedicated work spaces with high-speed wifi and plenty

    of power outlets; cozy semi-private nooks; and a soundproof kids play area.

    MIAs terminal modernization continued in 2015 with the completion and launch of several renovation projects that will complement the airports new North and South terminals, add new customer service amenities, and make it easier than ever before to travel through the global gateway.

    New ConcessionsMIAs lineup of more than 200 shops and restaurants got even more diverse in 2015 with the addition of popular South Florida flavors as well as iconic brands from around the world.

    MIAs North Terminal Marketplace continued to expand its collection of locally themed eateries and retail locations between gates D-24 and D-26, with the goal of giving travelers a sampling of South Floridas diverse cultural landscape. Among the Marketplaces new additions in 2015 are popular local small business enterprises such as: Cuban Crafters, a cigar aficionados

    boutique vendor; Half Moon Empanadas, makers of the fast-food item of choice in most Latin American and Caribbean countries; and Mediterranean Kitchen, a casual, healthy eating option owned and operated by Miami Beach hotspot Icebox Caf.

    In addition to being small business success stories at MIA, Mediterranean Kitchen and Icebox Caf are also the airports first farm-to-terminal restaurants, certified by the State of

    AIRPORTIMPROVEMENTS

    Air Margaritaville Grand Opening Centurion Lounge by American Express

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    Miami Intermodal Center ExpansionMIA now connects passengers to cities throughout Florida and along the East Coast by ground as well as by air, thanks to the ongoing expansion of the Miami Intermodal Center (MIC). The intermodal facility, which already provided fliers easy access to

    car rental, Metrorail and Metrobus service within minutes of the MIA terminal, added new stations in 2015 for Tri-Rail, Greyhound and Megabus. The new MIA Tri-Rail Station gives travelers con-venient, inexpensive regional rail service from the airport to 17 stops in Miami-Dade, Broward and Palm Beach counties, while Greyhound and Megabus now serve cities from Key West to the northeast U.S. Amtrak service, scheduled to begin at the MIC in summer 2016, will soon create an intermodal facility with more ground transportation options than what is found at most U.S. airports.

    Central Boulevard A Grand EntranceLaunched at the beginning of 2015, MIAs new dynamic Central Boulevard signage is one of the airports most visible facility im-provements and an effective tool for making positive, lasting im-pressions on airport visitors. The LED sign, which stretches 75 feet across four lanes of traffic at the MIAs main entrance, has

    become an iconic marquee for the 31 million drivers it welcomes annually. Manufactured by the same company that created the well-known digital displays in New Yorks Times Square and LAs Sunset Strip, the welcome sign has gained notoriety far beyond its roadway visitors because of its creative messages for special airport guests and local events. From new airline announcements to congratulatory messages to local sports teams to shout-outs for sick children on Make-A-Wish Foundation flights, MIAs Cen-tral Boulevard has endeared the airport to both its passengers and its community partners.

    Concourse E RenovationsConcourse E, which sits in the center of MIA and serves overflow

    flights by hub carrier American Airlines and others, received a

    significant makeover in 2015. More than $4 million in upgrades

    to the concourses flooring and lighting were made to improve

    the appearance of this key area at MIA. Additionally, a new automated people mover system is being installed between Concourse Es main building and its nine-gate satellite facility. One track of the dual track system is scheduled for completion in summer 2016 and the second track is slated for 2017. The Concourse E-Satellites nine gate areas and its second and third floor lobbies will also be part of the renovation.

    October 25 marked a major milestone in the history of MIA, when the airport began receiving flights by three Airbus A380s the

    largest passenger aircraft in the world for the first time ever.

    To accomplish this feat, the Aviation Department renovated two passenger gates in Concourse E to receive daily A380 flights by

    British Airways, the third airline at MIA to use the superjumbo jet. An upper-level loading bridge was added to allow quick boarding and deplaning of passengers flying on the 500-seat,

    double-decker aircraft. Additional gate modifications were made

    to increase auxillary power and pre-conditioned air to keep the massive plane running while on the ground.

    The dazzling, newly renovated lobby of MIAs on-site hotel, located pre-security at Concourse E, was recognized with a SOFHIE (South Florida Hospitality Industry Excellence) Award in retail design by the Network of Executive Women In Hospitality and with Floor Focus Magazines Vision Design Award.

    Renovated MIA Hotel LobbyDynamic signage at MIAs Central Boulevard

  • PASSENGER (61)AeroflotAerolneas ArgentinasAeromexicoAir BerlinAir CanadaAir EuropaAir FranceAlitaliaAmerican AirlinesAmerican Eagle (Envoy Air)American Eagle (Republic Airways)Aruba AirlinesAustrian AirlinesAvianca AviorAztec Airways (charter)BahamasairBoliviana de AviacinBritish AirwaysCaribbean AirlinesCayman Airways CopaDelta Air LinesEastern Air Lines (charter)ExecAirFinnair (Seasonal)Frontier AirlinesGOLIberiaInselair ArubaInselair InternationalInterjetJetairflyLAN LAN Argentina

    LAN ColombiaLAN EcuadorLAN PeruLufthansaMiami Air International (charter)Qatar AirwaysSanta Barbara AirlinesSkyWestSun Country (Seasonal)Surinam AirwaysSwift Air (charter)Swiss International Air LinesTacaTaca PeruTAMTAP Air PortugalThomas Cook (Seasonal)TuiflyTurkish AirlinesUnited AirlinesVirgin AtlanticVivaColombiaWestjet (Seasonal)World Atlantic (charter)XL Airways (Seasonal)Xtra Airways (charter)

    CARGO (40)ABSAABX AirAir Transport Intl (charter)AmeriflightAmerijetAmeristar (charter)

    Asiana AirlinesAtlas AirCargolux Airlines InternationalCathay Pacific AirwaysCenturion Air CargoChina AirlinesDHL AeroexpresoDHL ExpressDynamic AirwaysEstafetaFEDEX ExpressFlorida Air Cargo (charter)Florida West Intl Airways (charter)IBC AirwaysIFL Group (charter)Kalitta Air (charter)KLM/Martinair CargoKorean AirLAN CargoLANCOMartinaire Aviation (charter)MasAirMiami Air Lease (charter)Mountain Air CargoOcean AirPrams Air (charter)Skylease (Tradewinds Airlines)Sky Way Enterprises (charter)Sunrise Airlines, Inc. (charter)Tampa CargoTranscarga Intl AirwaysTransportes Aereos BolivianosUnited Parcel Service (UPS)Western Global Services

    MIA is served by 61 passenger carriers and 40 all-cargo carriers

    AIRLINE PARTNERS

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    Miami-Opa Locka Executive AirportPhoto: Carlos Lugo

    Miami Executive Airport Photo: Starlink Aviation

    The Countys four general aviation airports handled more than 2,000 flight operations per day in 2015.

  • GENERAL AVIATION AIRPORTS

    Miami-Opa locka Executive AirportIts proximity to MIA, downtown Miami, Brickell, Miami Beach and Sun Life Stadium makes Miami-Opa locka Executive Airport (OPF) the desired general aviation (GA) airport for private jet flights in northern Miami-Dade County. OPF is also the largest of

    Miami-Dade Countys four GA airports.

    OPF, which grew two percent year over year to 147,638 aircraft operations in 2015, provides a variety of GA services for both pri-vate and public sector users. The airport offers three full-service fixed-base operator (FBO) facilities for private jet service, a U.S.

    Customs and Border Protection office, the busiest Coast Guard

    Air/Sea Rescue station in the United States, and Miami-Dade Po-lice and Fire Rescue helicopter operations.

    Private investment dollars continue to fund improvements at OPF. In March 2015, a $30 million FBO terminal facility and air-craft hangar were completed by AA Acquisitions. Additionally, construction is now underway on a $17 million FBO facility by Turnberry Airport Holdings, as well as on aircraft storage facili-ties, service hangars and associated ramp areas.

    Miami Executive AirportMiami Executive Airport (TMB), known as Kendall-Tamiami Executive Airport until 2014, provides fast and easy access to the Florida Turnpike, Ocean Reef and the Florida Keys. Located in southern Miami-Dade County, TMB offers full-service FBO facilities to the increasing corporate and business interests of the region. It is also home to numerous local and federal government tenants, aviation maintenance facilities and flight

    training schools.

    Private developers continue to invest in TMBs enhancements. An $800,000 T-hangar facility was completed in March 2015. A $1.4 million aircraft storage hangar on 2.5 acres is under construction, and existing facilities on 9.8 acres are also being

    rehabilitated.

    In 2015, TMB had 266,387 operations, which represents a two-percent increase compared to 2014 - and the fifth consecutive

    year of growth.

    Miami Homestead General Aviation AirportMiami Homestead General Aviation Airport (X51), the southernmost GA airport in Miami-Dade County, sits adjacent to the subtropical wilderness of Everglades National Park and 25 minutes from Biscayne National Parks aquamarine waters and fish-bejeweled coral reefs. A number of upgrades took place at

    X51 in 2015, including: lengthening its longest runway to 4,000 feet; re-painting hangars, sheds, pavements and tenant buildings throughout the property; installing new LED lighting fixtures on

    all runways, taxiways and the airport windsock; and installing a new emergency generator for the maintenance building and fuel dispensers.

    Aircraft maintenance, fueling, aerial tours, aircraft tie-down and storage, car rentals and T-Hangars are among the services offered at the airport, which had more than 82,000 operations through August 2015. With its two paved and lighted runways and ultralight turf runway, the airport serves all aspects of the general aviation community from corporate charter and flight

    training to sports and recreational aviation needs. X51, which provides a convenient link to all of the Florida Keys, is also close to Homestead-Miami Speedways NASCAR, Indy Race League and GTO auto racing events.

    Dade-Collier Training and Transition AirportThe Dade-Collier Training and Transition Airport (TNT), which had 9,111 operations in 2015, is located 40 miles west of Miami on

    the Miami-Dade/Collier County border. TNT serves as a precision-instrument landing and training facility for commercial pilots, private training and a small number of military touch-and-goes.

    The 24,960-acre airport has approximately 900 acres of

    developed and operational land. The remaining area is managed and operated by the Florida Game and Freshwater Fish Commission.

    With a 10,500-foot runway and 75-foot wide taxiways, TNT is equipped to support small single-engine and jumbo jets, alike. Landing is on a prior-permission-required basis for all aircraft, with user fees for commercial aircraft and private aircraft greater than 12,500 pounds.

    30

    Miami Homestead General Aviation Airport Photo: Alex Feldstein

  • MIA: Economic Powerhouse, Industry Leader, International Brand

    Photo: Joe Pries

  • AWARDS & ACCOLADES

    MIA BY THE NUMBERS

    Greater Miami Aviation Association2015 Juan Trippe Award

    Minority Chamber of Commerce

    2015 Leader of the Year

    Florida Customs Brokers & Forwarders Association

    2015 Firm of the Year

    Official Airline Guide (OAG)

    Top 10 large airports in the world for on-time performance

    Government Finance Officers Association,

    U.S. and Canada

    Distinguished Budget Presentation Award

    Certificate of Achievement for Excellence in Financial Reporting

    International Interior Design Association,

    South Florida Chapter

    Top Retail Design Award, North Terminal Marketplace

    Travel + Leisure magazine

    Nine American Airports for Art Lovers list

    ACI-North America 2015

    Marketing and Communications Awards

    First Place, Newsletter

    First Place, Partnering with Carriers

    Honorable Mention, Customer Service Programs

    Honorable Mention, Customer Service Technology Innovation

    Honorable Mention, Video and Film Productions

    Ragan and PR Daily 2015 ACE Awards

    First Place, Integrated Marketing Team

    First Place, Public Relations Team

    1233.7 37.9

    44.3

    101

    70

    282,

    724

    96

    MIAs ranking among U.S. airports for international freight and total air carriers

    MIAs economic impact measured in billions of dollars

    Number of direct jobs at MIA measuredin thousandsAirlines serving MIA

    MIAs 2015 passenger total measured in millions

    MIAs ranking among U.S. airports for international passengers

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    32

  • MIAs very capable management team has effectively integrated County policies and procedures that support well-maintained operations. Kroll Bond Rating Agency

    Photo: Joe Pries

  • Emilio T. Gonzlez, Ph.D., is the Director and Chief Executive Of-ficer of the Miami-Dade Aviation

    Department. He oversees opera-tions at Miami International Air-port (MIA) and four general avi-ation (GA) airports in the Miami

    area, which together generate $33.7 billion in business revenue and support more than 280,000 direct and indirect jobs. MIA leads the way, handling more than 44 million passengers and more than two million tons of cargo annually, placing it among Americas busiest international passenger and cargo airports.

    Under Gonzlezs leadership, MIA is aggressively expanding its extensive route network into untapped world markets, while le-veraging technology to improve the customer experience at the airport. Dr. Gonzlez has overseen the completion of one of the largest airport expansion programs in the U.S., a $6.5-billion cap-ital improvement program that has added new terminals, road-ways and other infrastructure to MIA and the Countys GA air-ports. He is now leading the planning process for another major infrastructure expansion at MIA. In addition, Dr. Gonzlez person-ally directs the Departments government affairs functions at the local, state, federal and international levels.

    Dr. Gonzlez has spent most of his career involved in leadership development, strategic planning, foreign affairs and international policy. He completed a distinguished 26-year career in the U.S. Army and retired with the rank of Colonel. He served as Director

    for Western Hemisphere Affairs at the National Security Council at the White House and was later appointed and subsequently confirmed by the U.S. Senate as Director of U.S. Citizenship

    and Immigration Services, an Under Secretary position within the Department of Homeland Security in Washington, D.C. Gonzlez has also held several executive-level positions in the private sec-tor, including Senior Managing Director for Global and Govern-ment Affairs at a major Miami law firm, CEO of his own interna-tional and governmental affairs consulting firm, and President &

    CEO of Indra USA, the U.S. subsidiary of Spains Indra Sistemas, S.A., a leading multinational IT company.

    A member of the Council on Foreign Relations, Dr. Gonzlez earned a B.A. in International Studies from the University of South Florida; an M.A. in Latin American Studies from Tulane University; an M.A. in Strategic Studies and National Security Af-fairs from the U.S. Naval War College; and a Ph.D. in International Relations from the University of Miami. He has also served as a member of various boards in the banking, technology and social services industries. A recognized civic leader, Dr. Gonzlez has been awarded the Boy Scouts of America 2014 Hispanic Heri-tage Award, Latin Builders Association 2014 Public Administra-tor of the Year Award, Friends of the American Latino Museum American Latino Influencer Award, and the 2015 Greater Miami

    Aviation Association Juan Trippe Award.

    LEADERSHIP TEAM

    EMILIO T. GONZLEZ,Director

    34

  • Joseph F. Napoli is Chief of Staff

    and Senior Policy Advisor of the Miami-Dade Aviation Depart-ment. He assists the Aviation Di-rector with all administrative, fi-nancial and operational activities at Miami International Airport

    and the Countys four general aviation airports. Mr. Napoli also manages long-term special projects for the Director and helps shape departmental policies. His responsibilities include direct oversight of MDADs Communications, Fine Arts and Cultural Af-fairs, Governmental Affairs, Professional Compliance, Protocol and International Affairs, and Public and Customer Relations di-visions. Mr. Napoli brings an impressive depth of senior leader-ship experience and organizational management knowledge to the post.

    Before joining MDAD, he directed the Miami office of Booz Allen

    Hamilton, a leading national strategy and technology consulting firm. Previously, he completed a distinguished career in the U.S.

    Army, achieving the rank of Colonel during his nearly 30 years of service. During his time in the military, Mr. Napoli held nu-merous top-level management positions with a focus on Latin America, including: Operations Manager of the U.S. Embassy/Military Group in Caracas, Venezuela; Military Group Command-er/Senior Defense Official at the U.S. Embassy in Buenos Aires,

    Argentina; Chief of Staff/Deputy Director Strategic Effects of the Multinational Force in Iraq; and Senior Executive Advisor at the U.S. Southern Command in Miami.

    Mr. Napoli earned his undergraduate degree in Engineering at the U.S. Military Academy at West Point and holds master de-grees in National Security Studies from the U.S. Army War College and in International Relations from Columbia University.

    JOSEPH F. NAPOLI, Chief of Staff and Senior Policy Advisor

    Ken Pyatt is Deputy Director of the Miami-Dade Aviation Depart-ment, overseeing a workforce of more than 1,000 employees and all aspects of Miami Internation-al Airports Landside, Airside and Terminal operations, as well as

    the Departments Public Safety and Security, Facilities Manage-ment, Facilities Development and Administration divisions. Addi-tionally, he supervises the Departments Business Retention and Development Division, which is responsible for all commercial operations, marketing and real estate management for MIA and the Countys four general aviation airports.

    Mr. Pyatts common sense and customer-centric management style has earned him an industry-wide reputation for manage-ment excellence. Prior to joining MDAD, Mr. Pyatt spent more than 35 years in airline operations encompassing ramp and ter-minal operations at several large airports including New Yorks John F. Kennedy International Airport, LaGuardia Airport, Chicago

    OHare International Airport and MIA.

    Mr. Pyatt holds a Bachelor of Arts degree from Queens College in New York.

    KEN PYATT, Deputy Director

    35

  • Anne Syrcle Lee is Chief Finan-cial Officer of the Miami-Dade

    Aviation Department. Ms. Lee manages and oversees six Fi-nance and Strategy divisions: Ac-counting; Capital Finance; Finan-cial Planning and Performance

    Analysis; Cash Management; Grants Management; and Strategic Planning. These divisions perform regular monitoring of finan-cial performance and review of financial, economic and airline

    industry data in order to recommend airline rates and charges as well as rent and fee structures. As CFO, she is responsible for planning and directing the financial and budgetary management

    for MDAD. Financial management includes directing and super-vising financial operations, monitoring the financial results of the

    Aviation Department, and developing the Departments annual operating and capital budgets. Ms. Lee provides strategic assis-tance to MDADs executive management team in establishing long-range goals, strategies, plans and policies. She also serves as the Departments liaison to Miami-Dade Countys Finance De-partment and Office of Management and Budget.

    Ms. Lee received an Artis Baccalorum magna cum laude from the University of Miami with general honors. After completing post-graduate work in accounting at Florida International Univer-sity, she became a certified public accountant.

    ANNE SYRCLE LEE, Chief Financial Officer

    Hiram L. Barroso is Senior Exec-utive Assistant to the Aviation Di-rector as well as Deputy Chief of Staff, overseeing the day-to-day operations of the Office of the

    Director. Mr. Barroso provides advice to the Director on man-

    agement issues, assists him in developing internal policies, and coordinates special projects. He acts as liaison between the Di-rectors Office and Miami-Dade Aviation Department staff, the

    Miami-Dade County Mayors Office, the Board of County Commis-sioners and other relevant agencies.

    Prior to joining MDAD, Mr. Barroso served as Chief of Staff to County Commissioner Rebeca Sosa, Director of Immigration Con-stituent Services for U.S. Senator Marco Rubio, and Deputy Di-rector of Constituent Services for U.S. Senators Mel Martinez and George LeMieux. Mr. Barroso has experience in the healthcare field, having held management and operational positions with

    HCA Healthcare and Tenet Healthcare. In addition to his duties at MDAD, he administers and teaches adult learning classes at Miami Senior High School.

    Mr. Barroso holds an undergraduate degree in Political Science from Florida International University and earned a Master of Business Administration from Barry University.

    HIRAM L. BARROSO, Senior Executive Assistant and Deputy Chief of Staff

    36

  • Lauren Stover is Assistant Direc-tor for Public Safety and Security for the Miami-Dade Aviation De-partment. Ms. Stover is the first

    woman in the Departments his-tory to direct the day-to-day Secu-rity, Police and Fire Rescue oper-

    ations for MIA and the Countys four general aviation airports. She was recognized by U.S. Attorney Wilfredo F. Ferrer of the Southern District of Florida with the Outstanding Law Enforce-ment Officer of the Year Award, a distinction never before given

    to MIAs Security Director.

    Ms. Stover, a 32-year veteran of Miami-Dade County government, was recruited in 2003 by the Department of Homeland Securitys Transportation Security Administration from MIA, where she was

    the Associate Director for Public Affairs for nearly a decade. DHS tasked Ms. Stover with building the first comprehensive public

    affairs operation within the TSA for the southeastern U.S. and in 2004, named her Eastern Field Director for TSAs Office of Strate-gic Communications, overseeing security-related public outreach programs for more than 200 airports in 20 states. In 2003, she received TSAs Gold Medal Award for her performance, and in 2004 she received a Unified Best Practices Award from U.S. Cus-toms and Border Protection. Stover was credited for making MIA the first U.S. airport to launch behavior detection training for the

    nearly 40,000 employees and has been recognized as one of the top women leaders in South Florida.

    Ms. Stover holds a Bachelor of Science degree in Journalism and

    Communications from the University of Florida.

    LAUREN STOVER, Assistant Director for Public Safety and Security

    Carlos E. Jos is Assistant Direc-tor for Facilities Management for the Miami-Dade Aviation De-partment. This is the largest and most diverse division within the Aviation Department, comprised of more than 423 employees

    grouped into Facilities Maintenance, Planning, Engineering and Construction (FMPEC), Terminal Maintenance and General Avia-tion Airports Maintenance.

    Mr. Joss division provides utilities, public works and cargo area

    support to MIA and the Countys four general aviation airports. He responds to emergencies and critical issues that require engi-neering expertise, and is responsible for all in-house architecture and interior design projects. His responsibilities include hurricane planning and preparation, construction, project management,

    estimates, life safety/OSHA compliance, divisional budget/cost controls, facility management, and mechanical, electrical and plumbing systems, including computer design applications. He also works closely with cities and municipalities adjacent to air-port properties.

    Mr. Jos earned a Bachelor of Science degree in Management

    Information Systems from Barry University, and a Master of Busi-ness degree from University of Miami. He regularly conducts seminars in predictive/preventive maintenance, risk assess-ment/mitigation and emergency planning and response for ACI-LAC - the Latin America and Caribbean region of Airports Council International and the only worldwide professional association of airport operators - as well as for the American Association of Air-port Executives (AAAE).

    CARLOS E. JOSE, Assistant Director for Facilities Management

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  • Gregory C. Owens is Assistant Di-rector for Business Retention and Development for the Miami-Dade Aviation Department, oversee-ing the Commercial Operations, Hospitality, Marketing and Real Estate Management divisions for

    Miami International Airport and the Countys four general avia-tion airports. Mr. Owens previously served as Division Director for Real Estate Management, and coordinator of the $1.3 billion Miami Intermodal Center Development and the North Terminal Development Program.

    Before joining MDAD, Mr. Owens was Director of Miami-Dade Countys Department of Business and Economic Development. Mr. Owens brought 13 years of commercial banking experience to his public service, last serving as Regional Vice President for Community Reinvestment Lending, South Florida Region, of what

    was then called First Union National Bank. During his career, Mr. Owens has received numerous awards and honors. Most nota-bly, he was appointed by the Clinton Administration as a mem-ber of the White House Conference on Small Business; received the Minority Business Development Agencys Regional Award for Empowering Businesses; and testified before the U.S. House of

    Representatives Subcommittee on Economic Growth and Credit and before the Florida House of Representatives on the forma-tion of a Committee on Banking and Urban Affairs.

    Mr. Owens is a graduate of Alabama A&M University and Harvard Universitys Kennedy School of Government, Executive Education.

    GREGORY C. OWENS, Assistant Director for Business Retention and Development

    Dan Agostino is Assistant Di-rector for Operations for the Mi-ami-Dade Aviation Department. Mr. Agostino is responsible for overseeing the Terminal, Land-side and Airside operations di-visions at Miami International

    Airport and the Countys four general aviation airports a total workforce of more than 350 MDAD employees. His area of re-sponsibility includes more than 3,000 acres of land, a four-run-way airfield and seven million square feet of terminal.

    Mr. Agostino also works closely with U.S. Customs and Border Protection and the Transportation Security Administration to manage the airports international passenger arrival process, 10

    security checkpoints, and two federal inspection facilities, which welcome the second-largest number of arriving international passengers in the U.S.

    With more than 26 years of airline industry experience, Mr. Agos-tino has held private-sector leadership positions at both MIA and New Yorks John F. Kennedy International Airport in the areas

    of airport operations, cargo sales and cargo operations. Prior to joining MDAD, Mr. Agostino served as MIA Director of Tower/Ramp Operations for American Airlines.

    Raised in Lynbrook, New York, Mr. Agostino holds a Bachelor of Science degree from Hofstra University in Uniondale, New York.

    DAN AGOSTINO, Assistant Director for Operations

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  • Pedro F. Hernndez, P.E., is Assis-tant Director for Facilities Devel-opment for the Miami-Dade Avi-ation Department. He oversees a team of 35 engineers, project managers and other profession-

    als across six engineering, construction and technical support sections. Primary responsibilities include the planning, engineer-ing and construction of new facilities including maintenance of the runways, taxiways, apron pavements at MIA and the Countys four general aviation airports. Additionally, Mr. Hernndez directs the engineering and operation of MIAs aircraft fuel supply sys-tem, which delivers 2.6 million gallons of jet fuel each day to aircraft operating at the airport.

    In addition to those responsibilities, Mr. Hernndez has success-fully overseen a $500 million capital improvement program fo-cused on mitigating MIAs environmental impact. The program included planning, design and completion of storm water drain-age systems, sewerage, environmental restoration, asbestos abatement and water distribution systems. Under Mr. Hernn-dezs leadership, MIA obtained ISO 14001 Certification for En-vironmental Management Systems that cover critical aspects of airport operations.

    Mr. Hernndez earned a Bachelor of Science degree in Engineer-ing at the University of Miami and is a registered professional engineer in the State of Florida. Additionally, he has completed post-graduate studies focused on groundwater modeling, pollu-tion and hydrology at Florida International University and Prince-ton University.

    PEDRO F. HERNNDEZ, P.E. Assistant Director for Facilities Development

    Barbara S. Jimenez is Assistant

    Director for Administration for the Miami-Dade Aviation De-partment. She is responsible for managing the Departments Ad-ministration, Human Resources, Contracts Administration, Infor-

    mation Systems and Telecommunications, Minority Affairs, and Commodities Management divisions. Each of these divisions performs an assortment of activities that are vital to the daily operations of Miami International Airport and the Countys four general aviation airports, including: administration of the depart-ments personnel and support services functions; provision of technology and telecommunications resources to a diverse user base; and coordination of the departments procurement activities.

    Ms. Jimenez has been an MDAD employee since 2000, when she

    joined the organization as an Administrative Officer. Since then,

    she has taken on positions of growing responsibility, applying her knowledge of finance, personnel management and budgeting to

    roles including Senior Assistant to the Aviation Director and Cap-ital Finance Division Director. Prior to joining MDAD, Ms. Jimenez

    served the Miami-Dade Water and Sewer Department both as an Administrative Officer and as the agencys Public Information

    Officer.

    Ms. Jimenez holds a Bachelor of Business Administration in Fi-nance and International Business from Florida International Uni-versity and subsequently earned a Master of Business Adminis-tration from the institution. Additionally, she earned a Certificate

    in Public Management from FIU and completed the universitys Academy for Strategic Management.

    BARBARA S. JIMENEZ, Assistant Director for Administration

    39

  • Tony Quintero is Associate Di-rector for Governmental Affairs for the Miami-Dade Aviation De-partment. A 33-year veteran of MDAD, he is responsible for di-recting the Departments legisla-

    tive and regulatory affairs at the local, state and federal levels. At the local level, he serves as the liaison with the Miami-Dade County Mayors Office and the Board of County Commissioners,

    and is responsible for obtaining Board approval of Aviation De-partment contracts, leases and other legislative or fiscal pro-posals. Mr. Quintero also develops and promotes the Aviation Departments federal and state legislative and regulatory goals and objectives, working closely with elected officials, federal and

    state agencies, airport associations, consultants and the busi-ness community to protect and promote MDADs interests.

    Mr. Quintero graduated magna cum laude with a Bachelors de-gree in Public Administration from Barry University. Mr. Quintero is active in various professional associations, including Airports Council International and the Florida Airports Council.

    TONY QUINTERO, Associate Director for Governmental Affairs

    Milton L. Collins is Associate Di-rector for Minority Affairs Divi-sion for the Miami-Dade Aviation Department. He is responsible for assuring that women-owned, minority-owned and local small businesses are provided every

    opportunity to participate in contracting opportunities at Mi-ami International Airport and the Countys four general aviation airports. Mr. Collins is also responsible for increasing public awareness of minority participation opportunities at MIA that are available through Disadvantaged Business Enterprise, Local Developing Business and Small Business Enterprise programs

    in the areas of construction, design, goods and services. He is also charged with monitoring compliance of minority programs between prime and sub-prime contractors.

    Mr. Collins holds a Bachelor of Science degree in Political Sci-ence and Public Management from Florida A&M University in Tallahassee, Florida, and a Master of Science degree in Manage-ment from St. Thomas University in Miami.

    MILTON L. COLLINS, Associate Director for Minority Affairs

    40

  • Photo: Joe Pries

  • Delta Air Lines celebrated its 70th Anniversary at MIA in 2015. Delta began service in Miami on December 1, 1945, making it the longest-

    serving airline at the airport.

  • MIAMI-DADE AVIATION DEPARTMENT T 305.876.7017 www.miami-airport.com

    iflymia

    BOARD OF COUNTY COMMISSIONERS

    Miami-Dade County provides equal access and equal opportunity in employment and services and does not discriminate on the basis of disability .It is the policy of Miami-Dade County to comply with all of the requirements of the Americans with Disabilities Act.

    Jean MonestimeChairman

    Esteban Bovo, Jr.Vice Chairman

    Carlos A. GimnezMayor

    MIAMI-DADE COUNTY

    Barbara J. JordanDistrict 1

    Xavier L. SuarezDistrict 7

    Esteban Bovo, Jr.District 13

    Jean MonestimeDistrict 2

    Daniella Levine CavaDistrict 8

    Audrey M. EdmonsonDistrict 3

    Dennis C. MossDistrict 9

    Harvey RuvinClerk of Courts

    Sally A. HeymanDistrict 4

    Senator Javier D. SoutoDistrict 10

    Abigail Price-WilliamsCounty Attorney

    Bruno A. BarreiroDistrict 5

    Juan C. ZapataDistrict 11

    Emilio T. GonzlezAviation Director

    Rebeca SosaDistrict 6

    Jos Pepe DazDistrict 12