Michelle Moss 330-785-6877102 Brookside Ave, Akron, OH 44301 seachell63@yahoo.com

Career Summary

Senior warehouse person with over 12 years of logistics support and inventory management within a fast paced distribution environment. Collaborates with different levels of professionals to successfully fulfill customers’ needs by following procedures and processes set by the organization. Efficiently handles large amounts of data entries through Oracle, inventory transfers and maintenance, stock changes, receiving excess goods, and shipping. Track record of building relationships with customers, adaptability, time management, and being team oriented. Skills

Inventory management Organizational and Analytical skills Interpersonal skills Data Entry Customer service

Quality control trained Detailed oriented Microsoft applications Extremely quick learner Leadership skills

Work History Diebold- North Canton, 01/03 to current

PCI team (Payment Card Industry), 01/14 to presentResponsible for receiving and documenting hard drives and electronic pin pads returned by the field into a Global Module tracking database. Verify that all parts are decommissioned to secure customer information or clearing information with a Diagnostic program. Research for information on parts returned without the correct documentation through a tracking system and then running reports through Excel. Prepare paperwork for shredder team and guarantee that all COD’s are ready per customer’s request.

Key Achievements Created an Excel spreadsheet for hard drives and electronic pin pad to track Excess parts Successfully enters an amount of 80 to 100 hard drives and electronics pin pads daily

Excess team, 05/07 to presentFollow all procedures to process returns from customers. Responsible for checking the quantity, quality, and correct part is being returned for stock or repair. Change part number information in system if sent in incorrectly or has new Id number. Can identify around 3,000 parts including vendor through PDM Web system, TRDB, or recognition. Research discrepancies in returns credited or missing if contacted by Logistics coordinators or management. Daily cycle count and inventory maintenance of repair stock being held at the warehouse and researching discrepancies in stock if count off. Receive WIP receipts into Oracle database ensuring the correct part and quantity is credited. Enter DOR part numbers into tracking database for the Repair Center, transferring the inventory into their cost center through Oracle. Assist analyst in crediting and shipping out vendor parts returned by customers to be repaired. Communicate with internal and external customers about inventory being sent back that’s needed for credit, back orders, or emergency orders through Outlook or phone.

Key Achievements Successfully process an average of 200 or more units a day Many rewards for fixing branch inventories, customer service and volunteering

EducationAssociates of Applied Business Administration, 2009

Stark State College- North Canton. OH