Microsoft 311 Solution AcceleratorGetting started guideAugust 2011

Learn how to install Microsoft 311 Solution Accelerator, and read about its component parts.

AudienceThis guide is especially useful to system administrators, developers, database administrators (DBAs), and other personnel who are familiar with performing administrative tasks in Microsoft Dynamics CRM 2011 Online, Internet Information Services (IIS), Visual Studio 2010, and Windows Azure, including:

Building solutions within Visual Studio.

Creating, updating, and configuring IIS applications.

Creating and deploying solutions within Windows Azure.

How to install and configure

1. Download and extract the Microsoft_311_Documentation.zip and

Microsoft_311_Accelerator_V1.zip files.

2. Follow the instructions 1-Microsoft_311_Installation.docx, which includes the installation steps for

installing the Microsoft 311 Solution Accelerator either Online or On-Premise

3. After installing the base solution (step 2 above), follow the steps in the 2-

Microsoft_311_Initial_Configuration.docx file, which includes configuration instruction for

customizing the Microsoft 311 solution accelerator for your environment.

Additional resources

3-Microsoft_311_Customizing_Service_Requests.docx

This document describes how to create and customize your own Service Request entity.

4-Microsoft_311_Pothole_User_Experience.docx

This document will demonstrate the workflow user experiences for the pothole service request. The

personas of the citizen, supervisor, and worker are covered.