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PremierSupport
FortheEnterpriseIncreasingtheBusinessValueofIT
PaulPeterGarciaRegionalSalesManager
MicrosoftPremierSupport
SouthEastAsiaandEmergingMarkets
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2
Microsoft
Confidential
IT Spending
30%
New70%
Maintenance
withlimitedresourcesfor
advancingcapability
BusinessResults&NewValue
EndUserProductivity
CustomerConnection
CostReduction
Competition
Technology
Change
Regulatory
Compliance
Security
KeepBusinessUp&Running
Source:AccentureITSpendingsurvey
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MicrosoftConfidential
NowIstheTimetoOptimize
IncreaseITReliabilityandHealth
ReduceRisksandDowntime
IncreaseProductivity
HowPremierSupportCanHelp:
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MicrosoftConfidential
PremierSupportIsOptimizationandMore
ProactiveServices ServiceManagement
ProblemResolutionServices
End-to-EndSupport
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MicrosoftConfidential
ProactiveServices
RiskAssessmentPrograms
andHealthChecks
SupportabilityandOperational
Reviews
Workshops
TechnicalAdvice
andGuidance
OnlineKnowledge
PreventativeServices
ComponentsandBenefits
Problemsidentifiedandcontrolled
Reducedmigrationrisks
MaximizedproductivityPlatformflexibilityandagility
ProactiveServicesBenefits
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MicrosoftConfidential
ServiceManagement
ComponentsandBenefits
ServiceDeliveryPlan
TechnicalAccountManager
ServiceImprovementPlan
Measurement AdviceandGuidance
TechnicalAccountManager
YourIT
AnadvocatewithinMicrosoft
Alignmentofsupportneedsandresources
Accesstotechnologyandproductroadmaps
ServiceManagementBenefits
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MicrosoftConfidential
ProblemResolutionServices
ComponentsandBenefits
Critical-situationmanagement
forSev-1/Aincidents
24x7prioritizedphonesupport
Rapidon-sitesupportservices
Escalationtoproductgroups
Fastrecovery
Businesscontinuity
Greaterpeaceofmind
ProblemResolutionServicesBenefits
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The Premier Family of Offerings
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WhatYouGetwithPremier
Choice of Eight Add-Onshree Service Componentshoice of Four
LevelsService
Management
PremierFoundationBasic support
PremierStandard/PlusCustomized support
PremierUltimateMicrosoft takes a directstake in your IT
health
GlobalSupportSustainedMicrosoftproductsupportinmorethanonecountry.
PremierMissionCriticalScalableserviceandsupportportfolioformission-criticalsolutions.
Third-TierSupportDirectaccesstoescalation-levelSupportEngineers
duringbusinesshours.
DedicatedSupportEngineeringOn-site,product-specificSupportEngineers.
SolutionSupportSupportandcodemaintenanceforMicrosoftServicessolutions.
PremierforMicrosoftDynamicsExpertsupportforMicrosoftDynamics.
ExtendedHotfixSupportNon-security-relatedhotfixsupportforproductsintheextendedsupportphase.
CustomSupportSupportandpatchesforlegacyproducts.
ProactiveServicesProblemResolution
Services
FixedHoursDesignatedResource
FixedHours
CustomDedicatedorDesignated
Custom
Custom DedicatedResource
Unlimited*
*Maybesubjecttorestrictions.
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HowWeDeliverPremierTechnical Account Manager (TAM)
ServicedeliverywithPremier
Your TAM will help you
optimizeandimproveIToperationsandmaturitythroughacontinuouscycleofservice-deliveryplanning
andexecution.
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NextSteps
EngageyourlocalMicrosoftServicesRepresentativeSchedulePlanningMeetings
GetreadytotakeITtothenextlevel.
Discussneedforfurtherinformationon:PremierSupport,SoftwareAssuranceandProductLifecycleBeginexecutingonPSDMandstartidentifyingtheCurrentandDesiredStatethroughInterviews,AssessmentsBaseduponthesefindings,startbuildingtheServiceDeliveryPlan
HearmorefromourPremiercustomersat
www.microsoft.com/casestudies
http://www.microsoft.com/casestudieshttp://www.microsoft.com/casestudies
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Thank You!
http://www.microsoft.com/casestudies
