Middlesex Street Estate 2011

Looking back at progress, looking forward at plans

2nd March 2011 Open Evening at Middlesex Street

Community Hall

Estates ManagementHousing Services Director – Eddie Stevens

Head of Residential & Estate Services – Jacquie Campbell

Area Manager – Elizabeth Donnelly

Customer Services Manager – Paul Richardson

Estate Staff Resident

Estate Officer-Terry O’Donnell

Porter//Cleaner –Joe Attard

Porter//Cleaner – Tony Rolfe

Customer Services Officer –Jonathon Norgan

Estate staff

Elizabeth Donnelly

Paul Richardson

Allocated Member

The Allocated Member for Middlesex Street Estate is Deputy Henry Jones who is a well known figure to all at Middlesex Street Estate

Housing changes in last year

Resident Involvement Review Review of estate costs Financial pressure on Housing budgets Development of Service Level Agreements Introduced programme of estate surgeries Staff trained in assessing health & safety risks

and basic IT Government Spending Review

Estate highlights of the past twelve months Major improvements and

projects : Decent Homes works to

nearly 100 properties providing new kitchens and bathrooms

Triple glazed windows and front entrance doors to all residents in Petticoat Square

Triple glazed windows in Petticoat Tower

A change of staff in the estate office

Estate highlights of the last year from the Residents’ Association

Events Fun days – Strawberries and Cream Tea in the summer of 2010 Children’s Christmas Party for all children at Middlesex Street

and Guinness Trust residents at Mansell Street Meetings – Annual General Meeting of the Residents’

Association Monthly meetings of the Residents’ Association committee

Estate highlights of the last year

Alderman Michael Bear became the Lord Mayor in November 2010

Money guidance in the summer of 2010

Continuing to work with partners who impact on the lives of our residents

Rent arrears continuing to reduce, arrears at March 2010 were £8,655

Fraudulent Housing Benefit claims and other offences successfully taken to court

Internal decorating for some elderly and disabled residents at Petticoat Square

Estate issues in last year

Some anti-social behaviour on and around the estate

Breaches of tenancy conditions Problems with the outgoing repairs contractor Repairs not completed by previous contractor Issues with the security in the underground

car park

Housing - Plans for 2011

Since November 2010 Linbrooks have been our new Repairs & Maintenance contractor

Repairs reporting through estate offices will begin by summer 2011

Resident Involvement Strategy – more ways for people to become involved in their estate

An initial tenant profile survey has begun, however, we need your responses to be sure the profile is accurate

A new procedural manual is to be issued to all estate offices

Housing - Plans for 2011 cont.

Review of staffing – introduction of Customer Services Officer at Middlesex Street Estate

Management restructure – less managers Budget savings, but more say for residents in

how budgets are spent Development of estate plans, planning for the

future Re-introduction of store shed charges

Pram Shed Costs and Revenue

Each pram shed costs £2.00 per week to rent, making a total payable of £102.00 per year.

There are currently 160 pram sheds on Middlesex Street Estate.

Of the revenue collected Middlesex Street Estate is allocated 20% to spend on the estate.

Therefore, the estate will benefit by a yearly sum of £3,328.

Spending of this income is to be agreed with the Residents’ Association. The money spent will be on communal improvements.

Plans for 2011 - Middlesex Street Estate Major projects- the introduction of an Automatic Number Plate

Recognition System (ANPR) at the Middlesex Street Car Park to be installed during the month of March

Affordable housing works to begin by the summer 2011 with the building of community facilities in the ground floor of the Car Park

Elderly and disabled internal decorating at Petticoat Tower Staffing changes- the introduction of an apprentice trainee in the

North Area Coffee mornings for all residents supported by the estate staff and

local police Support for residents from Wendy Giaccaglia – Resident

Involvement Officer To decide on a use for the defunct Car Park Office which will benefit

residents at Middlesex Street To continue to promote the use of the guest flats