Midterm MBC4 A

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SCHOOL OF EDUCATION, ARTS AND SCIENCESLanguages Department

MIDTERM EXAM in Modern Business Communication (Eng 4)2nd Semester, S.Y. 2014-2015

NAME: __________________________________________________ CODE: _________________________INSTRUCTOR: _________________________________________ PROCTOR: _____________________

I. ALTERNATIVE RESPONSE II. LETTER TYPES III. ARRANGEMENT1 6 11 16 1 6 11 16 1 6 11

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3 8 13 18 3 8 13 18 3 8 13

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IV. IDENTIFYING ERRORS V. SUBJECT - VERB - AGREEMENT1 6 11 16 1 6 11 16 21

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I. ALTERNATIVE RESPONSE: Analyze carefully the following pairs of statements. Then, decide if they are true or false by considering the following: A- if both statements are true

B- if both statements are false C- if statement A is true, B is false

D- if statement A is false, B is true

1. A. If you are writing an order letter, emphasize the reason for the rush order and the need for prompt delivery.

B. There is also a need to list the quantity, description and price of the ordered items.

2. A. If you received an invitation letter, you need to respond graciously. B. Also, acknowledge the honor of being invited to the event.

3. A. The purpose why you are writing a claim letter is to insult. B. The purpose why you are writing a claim letter is to express your complaints against the company properly.

4. A. Sales letters are forms of advertisements. B. Therefore, use a unique opening that will attract the reader’s attention.

5. A. Do not express sincere words of consolation if you are writing a letter of condolence. B. Letter of condolence is the most difficult letter to write because you are giving consolation to a grieving heart.

6. A. Letter of congratulations relates to happy events such as weddings, anniversaries, promotion, birthdays, or graduation.

B. The style of a letter of congratulation is designed to make the letter warm and personal.Prepared by: English 4 Instructors 02022015

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7. A. Use the abbreviation R.S.V.P. in the lower left-hand corner of the stationery for informal invitations. B. Invitation letter may be formal or informal.

8. A. An adjustment letter is an answer to an invitation letter. B. A claim letter is an answer to an inquiry letter.

9. A. The acronym R.S.V.P. means “ please attend.” B. R.S.V.P. is an abbreviation of the French Respondez, s’il vous plait.

10. A. If you are writing an adjustment letter, acknowledge the error or the complaint and explain the measures being taken to rectify the situation.

B. Explain the reason for the mistake or error, extend an apology and reassure the customer that it will not happen again.

11. A. The inside address is placed about four to twelve lines below the date line. B. The inside address also contains information about the letter sender.

12. A. The salutation "To whom it may concern" is very personal and used only when the writer is unaware of the recipient's organization's name. This is also used when addressing a letter of recommendation.

B. The salutation serves as an immediate point of reference.

13. A. SALUTATION must be typed two lines after the inside address. B. The salutation must be typed two lines before the inside address.

14. A. IDENTIFICATION INITIALS of the typist are placed two lines below the last line of the signature block and aligned flush left in all letter styles.

B. The identification initials bear the name of the typist.

15. A. CARBON COPY NOTATIONS should be aligned flush left and typed three lines below any other notations. B. They are also known as courtesy copies.

16. A. SIGNATURE BLOCK is typed at least four lines below the complimentary close. B. It bears the name of the receiver.

17. A. COMPLIMENTARY CLOSE is typed two lines below the last line of the message. B. It serves as the closing of the letter.

18. A. DATELINE is typed two to six lines below the last line of the printed letterhead; however, three-line spacing is a standard recommendation.

B. The two types of dateline are the British dateline and the Standard Philippine dateline.

19. A. The right and left margins of stationeries or bond paper are 1 and .5 inches respectively. B. The left margin has the bigger indention than the right margin.

20. A. Letters of inquiry and adjustment are usually written by customers. B. An invitation letter may be formal or informal.

II. Directions: Read each item carefully and identify the type of business letter that is being referred to in each item. Write only the letter of your choice on the answer sheet provided for you.

A. INVITATION LETTER F. CONGRATULATORY LETTERB. ORDER LETTER G. LETTER OF INTRODUCTIONC. LETTER OF CONDOLENCE H. SALES LETTERD. CLAIM LETTER I. ADJUSTMENT LETTERE. INQUIRY LETTER J. LETTER OF RESERVATION

1. Please accept this order for immediate shipment to Sycip, Inc., Wood Products Division, 5 th Street, Caloocan City.2. Would you please send us a complete list of model and specifications for kamagong tractors. It would be helpful to have

the following data as soon as possible:

Prepared by: English 4 Instructors 02022015

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a. Horse power/range of job function b. Commercial/homeowner equipment c. Contract samples

3. An unexpected flurry of orders has depleted our stocks. Therefore any assistance that you can give us in expediting our order and delivery will be greatly appreciated.

4. This is a letter of introduction for Miss Lilia Mendoza, who has served as our secretary for more than 20 years.5. An unexpected delay in the result of our loaded delivery van, coupled with an unusual rise of temperature last Thursday

caused the late delivery of your roses. Please accept our apology and our assurance that steps will be taken to prevent a repetition of such an occurrence.

6. Please reserve your largest three-room executive suits for October 16 and 17 2013. After seeing your fine facilities, our representative has recommended Manila Hotel as this year’s conference site for our branch managers.

7. Please accept my sincere sympathy in the passing of your father last week. I understand the difficult time you are going through since I too, lost my father last year.

8. My staff and I wish to extend our heartfelt sympathy to you during this period of your bereavement since the passing of your wife, Rina.

9. I was pleased to hear that you have been promoted to national sales manager of Ongkiko and Ongchangco Enterprises. Congratulations. Ongkiko and Ongchangco is certainly fortunate to have such a dynamic and hardworking person in charge of marketing operations.

10. You are invited to join some of our officers and our directors in extending best wishes to May and Eduard in the Director’s area on the 6th level from six to eight on Wednesday, October 28.

11. We shall appreciate your prompt reply and the possible date of delivery.12. I regret to inform you that the shipment of perfume and face powder which you shipped on January 31 arrived

this morning in a damaged condition.13. The reason for this delay is that the delivery of the capacitors used in this circuit was delayed by our suppliers.14. You are invited as one of the Board of Judges of our upcoming speech fest. 15. Your letter of January 30 indicated some urgency in completing a budget and submitting a proposal. To help

expedite the matter, I have instructed my Sales Manager, John Sales, to personally deliver this packet of information.

16. We have considered your point of view carefully. Now we ask you to consider ours. We assure you that we are going to make actions to resolve the issue.17. Will you therefore send us immediately 20 copies of Songs from Cagayan Valley and the Classical records as

ordered, and if necessary, arrange for the defective copies to be collected.18. Do you have an information packet that would help me project the cost of doing business with your company?19. Thank you for letter of January 29 about Golden table, type 3c. I have enclosed our price list and catalogue, and

you will find the details on page four. 20. I was of course most distressed to hear that customers had been treated in this way in one of our restaurants and

immediately settled the problem.

III. LOGICAL ARRANGEMENT: Arrange the parts provided. Number them from 1-5. (15 points)A. Return Address

_____ Tel. no. 555-7567-76_____ 31st Fl The Enterprise Tower II_____ Makati City, Philippines_____ Ayala Avenue cor., Paseo de Roxas Ave._____ The Black Pencil Project Co.

B. Inside Address

_____ Marketing Manager_____ Marilao, Bulacan_____ Piggy Bank Philippines_____ Mr. Juan T. Three_____ #69 McArthur Highway

C. Letter Closing

_____ Purchasing Manager_____ Jasmin Baricaua_____ Enclosure: Order Form_____ cc to the CEO_____ Signature


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IV. ON IDENTIFYING ERRORS: CAPITALIZATION,SPELLING, PUNCTUATION MARKS and CORRECT USAGERead and analyze each sentence. Write only the number that makes the sentence wrong. If the sentence does not have any error, write 5. Write your answer on the answer sheet provided.1. He is assigned to write the essay “The Culture of Vanity”.

1 2 3 42. President macapagal belongs to the Liberal party.

1 2 3 43. The Japanese people visited the enchanted kingdom in Sta. Rosa, Laguna.

1 2 3 44. wealth, social prestige, and color of skin were influential factors in winning a case in court.

1 2 3 45. Dostoyevsky wrote crime and Punishment.

1 2 3 46. Nicotiana glauca is the scientific name of wild tobacco.

1 2 3 47. We was disappointed to learn that you will be moving your offices.

1 2 3 48. Did you notify your company of your address change.

1 2 39. Both switchs on this computer monitor are defective.

1 2 3 410. Unfortunately, we cannot acomodate you on February 14, 2013.

1 2 3 411. The currency value continue to decrease despite the government’s efforts to strengthen it

1 2 3over the past five years.

412. Everyone except Martha finished the hike.

1 2 3 413. To many children eat empty calories instead of fruits and vegetables.

1 2 3 414. Does my decision make you feel bad? 1 2 3 415. You’ll know you’ve lost weight when your pair of jeans are loose.

1 2 3 416. Our teacher adviced me to join the leadership training this Saturday.

1 2 3 417. Matt’s little brother is not alowed to cross the street by himself. 1 2 3 418. I would rather be happy then rich and poor.

1 2 3 419. My friends have seen me through some difficult times.

1 2 3 420. You must do all of your homework or you won’t receive full credit for this course. 1 2 3 4

V. ON SUBJECT-VERB AGREEMENT: Read each sentence and choose the correct answer from the choices. Write the letter of your choice on the answer sheet provided.

1. Everyone has to fulfill (A. they’re B. his C. their D. your) dreams.2. (A. Your B. You’re) responsible with what happened.3. Neither of the students (A. is B. are) chosen to represent the school.


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4. A pair of trousers (A. is B. are) needed to complete his attire.5. Either the teachers or the parents (A. is B. are) going to attend the monthly nutrition program.6. Luis is one of those workers who (A. is B. are) dedicated to their work.8. I (A. has been working B. have been working) in this school for five years.9. If she (A. was B. were C. is D. are) Ana, she would have made the right decision.10.(A. This B. These) are my favorite books.11. The committee ( A. has B. have) to inform us important matters that were discussed in the meeting.12. Did you (A. get B. got C. gotten) my form?13. Have you (A. decide B. decides C. decided D. deciding) to pursue your studies abroad?14. If I (A. was B. were C. is D. are) you, I would take Bachelor of Science in Accountancy.15. Mark (A. go B. goes C. going D. went) to school every day.16. This peasant uprising with its many weapons (A. is B. are C. has D. am) easy to fear.17. Owen's wide interests in health, productivity, and education (A. proves B. prove C. proven D. proving)

that he was a good person.18. There (A. seem B. seems) to be several multinational corporations exploiting the peasants in that country.19. Neither Malthus nor Ricardo (A. are B. is) in favor of birth control.20. The committee on worker safety (A. are B. is) about to announce its decision.21. Each one of the Utopian socialists (A. is B. are) insane.22. Everyone in the factory (A. is B. are) throwing his shoes into the machinery.23. Romeo and Juliet (A. is B. are) my favorite novel.24. A pair of shoes (A. is B. are) on sale.25. The more profit one wants, the more one (A. want B. wants).


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Midterm MBC4 A