Mindful Leadership at Every LevelMindful Leadership at Every LevelMindful Leadership at Every LevelMindful Leadership at Every Level

How Critical Access Hospitals Assess and Develop

a Leadership Climate to Reduce Risk.

IRHA Annual Conference Breakout Session, Track 7

Tuesday, June 13th, 2017

Craig Overmyer, D.Min. and Thad Perry, Ph.D.

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Why is the leadership climate important?Why is the leadership climate important?Why is the leadership climate important?Why is the leadership climate important?

Critical access hospital leaders and managers are challenged to create

and sustain a culture of:

TURNOVER

ABSENTEEISM

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What are the risks your are facing?What are the risks your are facing?What are the risks your are facing?What are the risks your are facing?

• Patient Satisfaction Score

• Loyal Patients

• Motivated Staff

• Engaged and Supportive

Community

• Financial Viability

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Learning ObjectivesLearning ObjectivesLearning ObjectivesLearning Objectives

• Objective #1: Understand how a positive leadership climate results in

the reduction of organizational risk.

• Objective #2: Learn to leverage results from the Leadership Climate Survey to reduce organizational risk.

• Objective #3: Apply the science from the NeuroLeadership Institute

to improve job satisfaction while decreasing turnover and

absenteeism.

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The Six The Six The Six The Six DimensionsDimensionsDimensionsDimensions of Organizational Climateof Organizational Climateof Organizational Climateof Organizational Climate

Team Clarity

Rewards

Standards

Responsibility

Flexibility

Source: Hay Group Organizational Climate Workbook© 6

Leadership That Gets ResultsLeadership That Gets ResultsLeadership That Gets ResultsLeadership That Gets ResultsDaniel Goleman, PhDDaniel Goleman, PhDDaniel Goleman, PhDDaniel Goleman, PhD

• Directive: securing immediate compliance.

• Pacesetting: accomplishing tasks to high standards of excellence.

• Affiliative: creating harmony among team members.

• Participative: building commitment among team members and generating new ideas.

• Visionary: providing long term direction and vision for team members.

• Coaching: offering long term professional development to team members.

6 Styles of Leadership

Source: Hay Group – Leadership Styles Workbook – Developing Your Leadership Strength 7

What does a Healthy Company look like?What does a Healthy Company look like?What does a Healthy Company look like?What does a Healthy Company look like?

Characteristics of a Healthy Organization:

• Shared Vision and Purpose

• Clear Values

• Consistent Company Practices

• People who embrace company’s culture

• Shared Narrative

• Positive Environment

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Six components of a great corporate culture. Harvard Business Review. John Coleman, May 2013.

Creating the best workplace on earth. Harvard Business Review. Rob Goffee and Gareth Jones, May 2013.

What’s the Risk?What’s the Risk?What’s the Risk?What’s the Risk?

• Increased healthcare costs

• Increased workers’

compensation costs

• Increased absenteeism

• Increased turnover

•Diminished productivity

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Drivers of Costs and Poor PerformanceDrivers of Costs and Poor PerformanceDrivers of Costs and Poor PerformanceDrivers of Costs and Poor Performance

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Most employers do

not have a clear

understanding of the

relatively small

number of people

who drive the

majority of direct and

indirect costs.

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Inspire a Shared Vision

The Neuroscience of Leadership ClimateThe Neuroscience of Leadership ClimateThe Neuroscience of Leadership ClimateThe Neuroscience of Leadership Climate

The Link Between Inspirational Leadership and Resonant Relationships

Healthcare Partnership Coaching DialogueHealthcare Partnership Coaching DialogueHealthcare Partnership Coaching DialogueHealthcare Partnership Coaching Dialogue

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Let’s Look at the Survey ResultsLet’s Look at the Survey ResultsLet’s Look at the Survey ResultsLet’s Look at the Survey Results

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Mindful Leadership at Every LevelMindful Leadership at Every LevelMindful Leadership at Every LevelMindful Leadership at Every Level

The secret to mindful leadership is…

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A Quiet Mind

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BDA

One Park Fletcher, Suite 301A

2601 Fortune Circle East

Indianapolis, IN 46241