Minimizing disruptions during thecoronavirus outbreak

Our top priorities are the health safety happiness and well-being of you your office staff your patients our associates and everyone with whom we do business At Ameritas we are working remotely and our buildings are closed to all but essential personnel

We will continue to receive claims electronically or by mail or fax and quickly process those claims Wersquore focused on minimizing disruptions for everyone

During this critical time you your office staff and your Ameritas patients may experience longer-than-average hold times Please consider using our automated voice services or your secure Ameritas provider account at ameritascom whenever possible

For questions about member benefits or claims please log in to your secure provider account use our Chat Option email groupameritascom call 800-487-5553 use our automated options when possible

For questions about your network contract with Ameritas please call 800-755-8844 use our automated options when possible email providerrelationsameritascom

We informed our members that we are extending our premium grace period to 60 days while continuing coverage and claims payment In addition Ameritas will adhere to any state-mandated premium grace periods as a temporary exception to our policy during this time

Here is our member FAQ about coverage and claims If your Ameritas patients have further questions they are welcome to email our customer service team at csameritascom

Reading with Pete the Cat

During National Childrenrsquos Dental Health Month each year Ameritas home office associates in Lincoln Nebraska volunteer to read to second-grade students They also share the importance of good dental health This year volunteers read ldquoPete the Cat and the Lost Toothrdquo by James Dean

See what the kids had to say about the book

Honoring Deb Ramsayrsquos 30-yearwork anniversary

Congratulations to Deb Ramsay 2nd vice president - group network management on 30 years of service with Ameritas in Lincoln Nebraska

Over the years she has experienced significant technological advances and an abundance of state regulations But itrsquos been

Celebrating our VIP winnersCongratulations Very Important Providers When you win an Ameritas VIP Award itrsquos the result of your Ameritas patients nominating you for providing exceptional service Patients receive a nomination ballot and survey one month after their dental claims are submitted Here are the most recent VIP winners

Charlotte Dentistry

From left Dr Elliot Burns Dr J Wade McPhaul Dr Heather Dowlin Dr R Christopher Watson Dr Jonathan Eshleman Dr Eric Wolfinger Dr Marvin

Domondon and Dr Tara Woodroof

Charlotte Dentistry in North Carolina provides family and cosmetic dentistry plus orthodontics In fact Invisalignreg ranks Dr Burns and Dr Watson in the top 1 of all providers in North America They have been part of the Ameritas Dental Network since 2015

See how they run their practice

Midwest Dental

Back from left Wendy hygienist Dr Watkins Diana office manager Lakin assistant Hanna hygienist Front from left Chelsea assistant Andrea hygienist

Located in Jacksonville Illinois Dr D Michael Watkins of Midwest Dental has been a network provider since 2018 Dr Watkins and his team provide a friendly atmosphere Upon entering the practice patients are greeted and treated like a member of the family

worth it Working for Ameritas has brought See how Dr Watkins feels about the future of dentistry her the opportunity to build many cherished relationships and connections with her industry peers

Deb Ramsay and Cora Saving on secure online attachments Learn about Deb and meet her family

Growing our provider network team

Meet Heather McConnon She earned a promotion to provider network representative based in Lincoln Nebraska

Heather got into the dental business because she has always loved how a good smile can make a person feel Working at Ameritas she continues to gain experience in the industry and meet new people Her motivation is showing her children how important it is to be dependable trustworthy and hard-working

Learn about Heather and her family

Meet Hailey Hudson She earned a promotion to provider network telesales representative based in Lincoln Nebraska

She grew up in Miami Oklahoma and graduated from Missouri Southern State University in Joplin Missouri At Ameritas itrsquos the people and environment she likes most She appreciates the fact that everyone is happy to help and celebrate her successes Her ability to connect with others makes it easy to get things done

Meet Hailey and learn why she loves sports

For electronic claim attachments Ameritas network providers receive a special promotional offer from NEA Powered by Vyne on the service

Promo code Call the 800 number below let them know youre an Ameritas network provider and share the promo code AMERZ1M with them NEA will waive the normal $200 registration fee and give you one month of complimentary FastAttachreg service

800 number The toll-free number for this offer is 855-478-3575 Press 3 for NEA then press 2 for Sales Share the promo code AMERZ1M and get signed up

For less than $40 a month you could be sending electronic claim attachments and reducing your claim adjudication headaches with improved tracking of whatrsquos been submitted

See everything this offer includes

Keeping customers happy withour award-winning call center

For the 13th consecutive year Ameritas earned the Certified Center of Excellence Award from BenchmarkPortal Only a handful of other companies ever achieve this honor To earn it contact centers must demonstrate superior cost- and quality-related performance

ldquoNo matter what daily challenges we face our customersrsquo needs always come firstrdquo said Karen Gustin group division executive vice president ldquoIrsquod like to personally congratulate all of the group division contact center associates in Nebraska and Texas on this amazing winrdquo

See what BenchmarkPortals CEO had to say

ameritascomemployee-benefits | ameritasinsightcom

GR 5997 Rev 4-20 Ameritas Life Insurance Corp (Ameritas Life) offers dental vision and hearing care products nationwide In New York products are offered through Ameritas Life Insurance Corp of New York Ameritas the bison design ldquofulfilling liferdquo and product names designated with SM or reg are service marks or registered service marks of Ameritas Life affiliate Ameritas Holding Company or Ameritas Mutual Holding Company All other brands are property of their respective owners copy 2020 Ameritas Mutual Holding Company