8/10/2019 MIS Aasignemtn
1/3
1.The type of information system shown in the video are
discussed below.
Electronic process to scan the packages.
Sophisticated machineries to sort the goods.
Sorted goods are sent to a scanner to measure the length,
weight, height and volume.
This mathematical format is used to tell the FedEx how much to
charge for shipping.
ackages are sent to multi!directional scanner to read the
barcode and tell where to send
Every packages has a designated code.
From "lobal #perations control room employees check all the
flight that are coming into or
leaving the $ew %ork &irport and forecast the weather.
there are systems we don't see in the video but probably used by
FedEx in other steps(
) *nowledge +anagement nformation Systems, as we saw on the
previous -uestion is absent in th
process, because there are no really transfer of knowledge
between the employee at that time.
) & supply chain management system is a system that tends to
improve a supply chain which is a $etwor
of organiations and processes for procuring raw materials,
transforming them into products a
distributing the products. /ere in the video, we do not observe
such a system as there are no supplier
this step of the process, it is 0ust about storing and
delivering.
) &nd of course the 2+, which is increasingly more important
in business and which consists
knowing the customer.
3. FedEx is applying in there company an 4E25 Enterprise
2esource lanning System which is
integrated computer!based application that is used in managing
internal and external resources.. The ma
purpose of this system is to control the flow of information of
all the business functions inside t
organiation and manage a stable connection with all the
stakeholders. E2 is built on a centrali
database and normally make use of a common computing platform.
E2 system combine all the busine
operations into standardie and enterprise!wide system
environment. there are different systems lik
Supply hain +anagement systems, ustomer 2elationship +anagement
42+5 and *nowled
+anagement nformation Systems.
8/10/2019 MIS Aasignemtn
2/3
The aim of E2 is to increase operational efficiency, provide
firm wide information to support decisio
making, enable rapid responses to customer re-uests for
information or products and include analytic
tools to evaluate overall organiational performance.
6. &t the beginning of the process, when the employee comes
to pick up the package, he7she uses thtechnology because the
package gets an identification number entered in a database. the
customer ca
know at each time, where his package is located. This is a part
of the customer service part of the 2+
the customer wants to know where his package is, if it has been
delivered yet, so FedEx enables th
customer to have access to a part of its data base, a data mart,
on his own, through a website. &ctuall
FedEx uses a "eographic information system application. So at
that point, the technology serves th
process, but also improves the company's customer relation. The
customer feels more secure about h
package.
Then, when the package comes to the hub, it goes over a belt
circuit that drives it along its road in the hu
t's weighted and measured by a machine. This operation
determines the price to be paid by the sender.
avoids waste of time,. Then the label on the package is scanned
by another machine. The scann
determines its route through the hub until reaching the right
container. The belt circuit is automatical
regulated and orients by itself the packages without any human
intervention. This is an artific
intelligence( once the destination code read by the computer, it
determines a genetic algorithm to find th
shortest and right way to reach the right container that will
bring it to its destination.
The monitoring of the aircrafts also uses technology. The
operators use computers to manage take!offs an
landings of FedEx aircrafts among other aircrafts that are
passing through the airport. Even at this step
the process, the packages are also monitored and operators know
all the packages that are in the aircraft.
&fter landing, the packages are reaching another sort center
which is organied the same way as befor
with the same technology. &nd when the package is delivered,
the employee scans it for the last time, t
confirm the delivery. The identification number of the package
goes out of the data base.
8. #ne of the solutions may be to work on the confidence between
FedEx and its customers, and reinforc
loyalty. The receiver should be aware of the future arrival of
the package 4date, time5 and could leav
another address 0ust next to the real one where it could be left
4at a neighbor's, a close shop5. ¬he
solution could be an incentive for employees according to the
number of complaints they received, so th
they would pay more attention to the place where they leave the
box. Else, the FedEx employee who pick
