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1.The type of information system shown in the video are discussed below.

Electronic process to scan the packages.

Sophisticated machineries to sort the goods.

Sorted goods are sent to a scanner to measure the length, weight, height and volume.

This mathematical format is used to tell the FedEx how much to charge for shipping.

ackages are sent to multi!directional scanner to read the barcode and tell where to send

Every packages has a designated code.

From "lobal #perations control room employees check all the flight that are coming into or

leaving the $ew %ork &irport and forecast the weather.

there are systems we don't see in the video but probably used by FedEx in other steps(

) *nowledge +anagement nformation Systems, as we saw on the previous -uestion is absent in th

process, because there are no really transfer of knowledge between the employee at that time.

) & supply chain management system is a system that tends to improve a supply chain which is a $etwor

of organiations and processes for procuring raw materials, transforming them into products a

distributing the products. /ere in the video, we do not observe such a system as there are no supplier

this step of the process, it is 0ust about storing and delivering.

) &nd of course the 2+, which is increasingly more important in business and which consists

knowing the customer.

3. FedEx is applying in there company an 4E25 Enterprise 2esource lanning System which is

integrated computer!based application that is used in managing internal and external resources.. The ma

purpose of this system is to control the flow of information of all the business functions inside t

organiation and manage a stable connection with all the stakeholders. E2 is built on a centrali

database and normally make use of a common computing platform. E2 system combine all the busine

operations into standardie and enterprise!wide system environment. there are different systems lik

Supply hain +anagement systems, ustomer 2elationship +anagement 42+5 and *nowled

+anagement nformation Systems.

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The aim of E2 is to increase operational efficiency, provide firm wide information to support decisio

making, enable rapid responses to customer re-uests for information or products and include analytic

tools to evaluate overall organiational performance.

6. &t the beginning of the process, when the employee comes to pick up the package, he7she uses thtechnology because the package gets an identification number entered in a database. the customer ca

know at each time, where his package is located. This is a part of the customer service part of the 2+

the customer wants to know where his package is, if it has been delivered yet, so FedEx enables th

customer to have access to a part of its data base, a data mart, on his own, through a website. &ctuall

FedEx uses a "eographic information system application. So at that point, the technology serves th

process, but also improves the company's customer relation. The customer feels more secure about h

package.

Then, when the package comes to the hub, it goes over a belt circuit that drives it along its road in the hu

t's weighted and measured by a machine. This operation determines the price to be paid by the sender.

avoids waste of time,. Then the label on the package is scanned by another machine. The scann

determines its route through the hub until reaching the right container. The belt circuit is automatical

regulated and orients by itself the packages without any human intervention. This is an artific

intelligence( once the destination code read by the computer, it determines a genetic algorithm to find th

shortest and right way to reach the right container that will bring it to its destination.

The monitoring of the aircrafts also uses technology. The operators use computers to manage take!offs an

landings of FedEx aircrafts among other aircrafts that are passing through the airport. Even at this step

the process, the packages are also monitored and operators know all the packages that are in the aircraft.

&fter landing, the packages are reaching another sort center which is organied the same way as befor

with the same technology. &nd when the package is delivered, the employee scans it for the last time, t

confirm the delivery. The identification number of the package goes out of the data base.

8. #ne of the solutions may be to work on the confidence between FedEx and its customers, and reinforc

loyalty. The receiver should be aware of the future arrival of the package 4date, time5 and could leav

another address 0ust next to the real one where it could be left 4at a neighbor's, a close shop5. &nothe

solution could be an incentive for employees according to the number of complaints they received, so th

they would pay more attention to the place where they leave the box. Else, the FedEx employee who pick

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up the package could put directly a label on it, indicating directly the destination of the package, so th

they know how many packages are going to each destination every day. 9ith that system, FedEx wou

avoid losing packages and sending packages to the wrong destination.