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Features
View your spend on every screen
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Personal Shopping
View feedback on products
Live chat support
MLC Promo USER GUIDE
Welcome to the MLC Promotional Merchandising Ordering SystemIntroducing an easier way to order your MLC promotional items
Page 1
Credit Card payments
Page 2
Table of ContentsAccessing mlcpromo--------------------------------------------------------- 3
Creating an account---------------------------------------------------------- 4
Welcome page---------------------------------------------------------------- 5
MLC Catalogue--------------------------------------------------------------- 6
Viewing products------------------------------------------------------------- 7
Business unit specific merchandise----------------------------------------- 8
Placing an order-------------------------------------------------------------- 9
Deliveries & Returns---------------------------------------------------------10
Adding items to your cart---------------------------------------------------12
Your shopping cart---------------------------------------------------------- 13
Back orders------------------------------------------------------------------ 14
Confirming delivery address------------------------------------------------15
Paying for your order--------------------------------------------------------16
Final checkout confirmation------------------------------------------------ 17
First time usersClick
Returning CustomerEnter your MLCemail address and password
Forgot your password?Click “Password forgotten” to send an email with your request
Accessing mlcpromo.com.au
Page 4
Page 3
Creating an accountSelect at the log in
First time users
screen
Enter your MLC details to create an account
An email will be sent to your MLC email address with a temporary password
Once you log back in, you can update your account details at anytime in the ‘My Account’section
Page 4
Welcome Page Select from
MLC Catalogue – toview current range available to MLCand NAB users
Support – to view a range of methods to contact support
Brief Zone - torequest merchandisenot offered underMLC or NABcatalogues
Page 5
The site also lists merchandise owned by MLC Business units.
A response will be provided within 24 hours.
MLC Catalogue All users have access to the generic MLC core range
Page 6
If you need to ordermerchandise from abusiness unit range,but are denied accessto the range, send an emailto
Viewing productsYou can view the merchandise ranges in various ways to help you quickly findwhat you’re looking for.
Page 7
Price
Category
Sort
Business Unit access is via approval only. If you are not authorised, no items will appear if you select the range
If you are part of the business unit, or you believe you need access to their range, send an email to
IMC will contact the Business Unit Owner for their authorisation to give you access and confirm within 24 hours by email
Page 8
Business Unit Specific Merchandise
Placing an order – the basics
Page 9
Step 1
Select the item
Backorders – If there are insufficient quantities instock of some of your items, you have an option to
order only what is currently available
delay shipment of your order, or
Step 2
Enter your quantity
Step 3 You can shopping to select more items Once you have selected all your items, click
Step 4
Confirm delivery details
Step 5
Select payment method - All payments must be made by credit card - Use your MLC Purchasing Card (corporate
card) if your purchase is for business use. - Use your personal credit card if your
purchase is for personal use.
Step 6
Confirm your order. Upon confirmation, a tax receipt will be emailed to you.
Placing an order
Backorders - user provided with option to whole or part ship their order.
Return Policy
Faulty goods - returned for a full refund.
Change of mind – Provided your order value is greater than $200,unopened stock can be returned for a refund less restocking fee of $30
Email [email protected] for a returnauthorisation number.
Page 10
Estimated Delivery Timeframes
Page 11
Placing an order – Page Information
Related ProductsDescription of item Additional Images
Track your budget Read or Write a reviewPrice, Available stock, Quantity
Once you select the item, place a quantity in the
And click on
Your shopping cart will refresh adding this item to your list and updating the amount spent as you continue shopping
Page 12
Adding items to your cart
refreshes your screen when you change quantities or delete an item
returns you to your last viewed item
proceeds to confirm your order
Like a shopping list, your shopping cart will keep a record of all the items youwish to buy. Each time you log in, your cart will keep a history of your items
Page 13
Your Shopping Cart
If you place an order where thequantity ordered is greater thancurrent stock available, then***will appear in your Shopping Cart
You can either:
Click on item to view current stock on hand and adjust your quantity
Remove item from your cart and shop for a replacement
If you choose to continueyou will provided with twooptions
1. Delay shipment of your entire order until all items are available.2. Amend your order to ship only currently available stock and order additional stock when it becomes available.
Page 14
Back Orders
Add Comments About Your Order
e.g.: delivery instructions, request IMC to contact you regarding stock quantities, delivery dates etc
Important: Ensure your deliveryaddress is correct.
To update, click “ChangeAddress”
Page 15
Confirming Delivery Address
Select from:
MLC Corporate Card• Process your order on a MLC
Corporate Card/Purchasing Card
Page 16
Personal Credit Card• Buy MLC branded
merchandise for your own personal use
Paying for your order
This is your final summary screen confirming all the details for your order
To update information, click
To proceed with your order click
Page 17
Final Checkout Confirmation
Tracking your deliveryA copy of the delivery consignment note will beemailed to you once your order has been dispatchedfrom the warehouse. Contact the courier company todetermine where your delivery is.
Tax receiptUpon confirmation of your order a tax receipt will beemailed to you immediately. Please use this receipt toreconcile your ProMaster account.