Modem and Smart Router connection guide

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This guide will show you how to connect your phone and internet as well as how to get your laptops, mobile phones, tablets and other devices connected wirelessly. Complete every step within each of the four sections before moving on to the next section.

Connect your modem

Set up your internet and phone service

Connect your Smart Router

Set up your wireless home network

Modem sections

Smart Router sections

Introduction

Write your new WiFi name (SSID) and password/pin below and keep it somewhere safe.

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2

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router.optimum.net

WiFi name (SSID):

Password/pin:

Optimum ID:

Optimum ID Password:

If you need to create or recover an Optimum ID go to optimum.net/idinfo.

We’re here to help. Reach us 24/7:

optimum.net/support

Explore Optimum Channel 900 and Optimum Channel 14

optimum.net/chat

optimum.net/emailus

1-866-684-4688

facebook.com/Optimum

@OptimumHelp

youtube.com/Optimum

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Your Smart Router parts

Your modem parts

IN

OUT

IN

OUT

IN

OUT

IN

OUT

IN

OUT

IN

OUT

back

If you’re connecting a modem for the first time you’ll also have these:

IN

OUT

Power cord IN

OUT

Ethernet cable Coaxial cables (6´ and 25´)

Phone cord

Cable clips Cable splitter

IN

OUT

Wrench

You’ll need the default WiFi name (SSID) and password/pin found on the back of your Smart Router as shown.

If you’re replacing an existing router, use your current WiFi name (SSID) and password/pin to set up your new Smart Router. Your devices should automatically connect.

back

Electrical plug

Ethernet cableSmart Router

Modem

front

front

IN

OUTIN

OUT

IN

OUT

IN

OUT

IN

OUT

IN

OUT

IN

OUT

IN

OUT

1 2 3

5 64

4Wall outlet

Cable splitter

Electrical outlet

Ethernet cable

Power cord

Digital cable boxComputer

Modem

Coaxial cable

Coaxial cableCoaxial cable

If you’re installing a modem for the first time, start at Step 1. If you’re replacing an existing modem, disconnect everything from your existing modem and start at Step 4.

1 Keep your main cable line connected to your wall outlet, but disconnect the other end from the TV or digital cable box(if you have one).

2 Connect the open end of the cable to the IN end on the cable splitter provided as shown here.

3 Now, using both coaxial cables provided, connect each one to the OUTends on the cable splitter as shown here.

4 Connect the open end of one coaxial cable to your digital cable box (if you have one) or TV, and the other open end of the coaxial cable to the back of the new modem.

5 Plug your modem’s power cord into the electrical outlet.

6 Connect the Ethernet cable provided from the yellow port on the modem, to your computer. Don’t connect the router just yet.

7 Wait five minutes for the modem to start up before moving on to Section 2. You’ll know your modem is powered up when the four lights are solid.

Use the wrench provided to ensure all your connections are tightly secured.

Connect your modemSection 1

3

4

Connect your internet

2 If you already signed in with your Optimum ID in Step 1, you can skip this step. If you haven’t created an Optimum ID yet, create a new one now. To recover an existing ID, go to optimum.net/idinfo.

Connect your phone

3 Connect your phone cord between the modem and phone as shown below. For two phone lines, connect a second phone cord.

1 Turn on your computer, open your web browser and follow the on-screen instructions.

4 If your phone has an electrical cord, plug it in now. A new phone will need to charge overnight before using.5 If you’re connecting phone service for the first time, you’ll need to register, set up and manage your calling features at optimum.net/voice after you’ve connected the phone.

Modem Phone Phone Phone

Electricaloutlet

- Optimum bill- Optimum store receipt

- Packing slip- Explore Optimum Channel 900

1Turn on your computer, open your web browser and follow the on-screen instructions.

Google Chrome Safari Firefox Internet Explorer(version 8.0 or higher)

Set up your internet and phone service

You’ll need your 13-digit account number, which you can find in any of these places:

Make sure to set up your internet first. Then if you also have Optimum Voice, connect your phone. If you’re only connecting internet, go straight to Section 3 after completing Steps 1 and 2.

Phone cord

Electrical cord

Section 2

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5

1, 3 2

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What’s already installed What you need to set up For wired connections only

ComputerSmart Router

Electrical outlet

Cable outlet

Ethernet cable

Existing Ethernet cable (wired only)

Coaxial cable

Electrical outletModem

IN

OUT IN

OUT

IN

OUT

IN

OUT

Make sure your Smart Router isn’t obstructed by anything. Also, if you already have an existing WiFi name (SSID) and password/pin for your current router, have them somewhere handy. You’ll need them.

1 Unplug the power cord from the back of your modem and disconnect the battery backup if you’re using one. Also disconnect the Ethernet cable from your modem and the back of your computer.

2 Connect the yellow Ethernet cable from the modem to the red WAN port of the Smart Router.

3 Plug the power cord back into the back of your modem and reconnect the battery backup if you’re using one. You’ll know your modem is powered up when the four lights are solid. This may take a few minutes.

4 Plug the Smart Router into the electrical outlet. Don’t see the power light? Press the power button on the back of the Smart Router.

5 Wait five minutes while the router checks for updates. You’ll know the router is done when you see the alternating green lights. If you’re using a wireless device to set up your router move on to Section 4. If you’re using a wired computer go to Step 6.

6 Reconnect your existing Ethernet cable between your computer and one of the four open LAN ports on the back of the Smart Router.

Connect your Smart RouterSection 3

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Set up your wireless home network

Adjust your settings

At router.optimum.net you can see which devices are connected, personalize your WiFi name (SSID), change your password/pin, settings and more—anytime.

A few tips to keep in mind

Having trouble connecting? Try these steps:

1 Make sure all your connections are tightly secured.

2 Stand your Smart Router upright.

3 Reboot instructions for modem and Smart Router:

-Unplug the power from your modem. If you’re using a battery backup, you’ll also need to disconnect it from the modem.

-Unplug the power from your Smart Router.

-Plug the modem back in and wait until it has fully restarted. This can take up to a few minutes. If you’re using a battery backup, reconnect it to the modem.

-Plug the Smart Router back in and wait 30 seconds. Now check your internet connection by opening a web browser.

Manage your home networkSection 4

PC Mac

1 If you’re setting up your wireless network using a wired connection, move on to Step 2. If you’re setting up your wireless network using a wireless laptop, computer or device, go to the WiFi settings on your computer or device (examples below), select your default WiFi name (SSID), and then enter your password/pin.

If you’re replacing a previous router, use your previous router’s WiFi name (SSID) and password/pin to automatically keep your devices connected.

Close out of any pop-up windows if they appear.

2 Open your web browser and you’ll be automatically directed to this page. If it doesn’t automatically load, go to router.optimum.net. Follow the on-screen instructions for establishing a WiFi name (SSID) and password/pin.

Write down your new WiFi name (SSID) and password/pin on page 2.

Here’s where to access your wireless settings:

a iPhone: “Settings”4“WiFi”

b Android device: “Settings”4“Wireless Networks”or “WiFi”

c PC: Wireless Network Connection icon in the system tray

d Mac: Airport icon in the menu bar

3 To connect more devices to your wireless home network, go to the WiFi settings on the device, select your WiFi name (SSID) and enter your password/pin.

e Other wireless devices, like gaming consoles, wireless printers, etc.: Use the WPS push button method (see device’s owner’s manual)

f Devices that don’t have wireless capabilities: Connect your computer to one of the router’s LAN ports using another Ethernet cable

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