MODUSBUSINESS INTELLIGENCE FOR THE LEGAL INDUSTRY

INTRODUCTION

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Modus People, Title People, Title People, Title

AGENDA

Introductions XYZ company needs Who Modus is What Modus does What makes Modus unique Modus services Next steps

XYZ COMPANIES’ NEEDS

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MODUS OVERVIEW

Who we are Modus is a data management company that helps

organizations assess, strategize and leverage critical business intelligence obtained from people, processes, finances and data to optimize legal and enterprise-wide business results

What we do We provide law firms and corporations with the discovery

intelligence they need to optimize individual matters and their legal enterprises Listen - to people, processes, data and finances Learn - to identify opportunities individually and collectively Leverage - data into knowledge across matters / enterprise

WHAT MAKES MODUS UNIQUE

We provide business intelligence for the legal industry to maximize legal operations ROI

We achieve maximum results for clients via advanced listening / communication protocols

We provide exemplary customer service across everything we do We minimize costs by 30-50% via Modus Momentum Ecosystem -

integrated technology platform We provide advanced ECA services via proprietary Modus 4C Solution We optimize cost predictability via straight-forward, simplified pricing

models We provide advanced training and mentoring to optimize client knowledge We are attuned with people - not just companies We are nimble regardless of client or matter size We provide expert predictive coding guidance / training

MODUS DEMOGRAPHICS - CORPORATIONS

8 offices, D.C. headquarters 165+ people Multiple AMLAW 100 Multiple Fortune 500 clients

SOME OF OUR CORPORATE CLIENTS

MODUS DEMOGRAPHICS – LAW FIRMS

8 offices, D.C. headquarters 165+ people Multiple AMLAW 100 Multiple Fortune 500 clients

SOME OF OUR LAW FIRM CLIENTS

MODUS SERVICES

WHAT WE DO – SERVICES OVERVIEW

Consulting Services eDiscovery Services Managed Services Legal Document Solutions

eDISCOVERY SERVICES

Collections– On-site and remote collection of data from cloud, server, hard drive

and mobile devices Processing

– Creation of viewable text from over 800 possible file types Reports

– 25 standard, detailed data reports and additional customized reports ECA – Modus 4C

– Full and immediate access for culling of data within Relativity Hosting – Relativity

– Customized, user-friendly platform for document review Production

– Creation of productions for opposing counsel

CONSULTING SERVICES

eSynthesis Assessment – Litigation department analysis, strategy and recommendations– Evaluate people, processes, technology, data and finances

Litigation Readiness Assessment– Analysis / plan of data and information landscape

Risk Assessment– Analysis / plan of records, information and eDiscovery management

Data Management– Analysis / plan of enterprise-wide data management program

Legal Holds– Analysis / plan of policies and procedures

ESI Data Mapping– Analysis / blueprint of current and future data and IT repositories

MANAGED SERVICES

Private Cloud Services– Provides complete kCura Relativity environment in Modus

cloud Managed eDiscovery Services

– Integrates Modus data services into client’s organization Turnkey Managed eDiscovery Services

– Provides comprehensive eDiscovery services for your organization

– Onsite or offsite people, technology, management, support, forensic acquisition, processing and hosting

NEXT STEPS

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APPENDIX

MODUS METHODOLOGIES

GOOGLE CLOUD - OVERVIEW

Performed multiple collection and consulting

engagements

Developed a customized Google-Cloud (Apps and

Vault) data mapping questionnaire– Recommend to complete questionnaire prior to

engagement and first collection activity

Multiple workflow options available

Searches and exports have limitations

GOOGLE CLOUD – 2 WORKFLOW OPTIONS

Option 1– Legal hold initiated via Google Vault UI– Broad full text searches tested, verified and executed– Resulting items are exported

o Email to mbox format with attachmentso Loose efiles exported as archive container

– Data ingested into processing platform (modus)– Global deduplication and load of remaining files for

attorney review

GOOGLE CLOUD – WORKFLOW OPTIONS, CONT.

Option 2– Legal hold initiated via Google Vault– Date filter only applied (aggregate exports if multiple exports

from same mailbox/archive are performed over time)– Resulting items are exported

o Email in mbox format with attachmentso Loose efiles exported as archive container

– Data ingested into processing platform (modus) and indexedo Files not containing extractable/indexable text are identified and text is

generated via OCR

– Global deduplication is applied– Keyword searches are executed within processing platform or

within relativity ECA (Modus Operandi)– Load or promotion of responsive files/documents for attorney

review

GOOGLE CLOUD - CONSIDERATIONS

Google Chat is archived by default, but settings can be changed by users

Users with search admin rights have access to everyone’s mailbox and content

Important notes:– Google Vault does not index all files, such as PDFs not

containing extractable text or images, many password protected files/archives, etc.

– Deletion of accounts also deletes users messages from Vaulto Recommend the deactivation of account in lieu of deletion

– Calendar items not sent/received via email and contacts are NOT archived

COLLECTION AND COMMUNICATION

Data is collected internally by corporate IT team (or Modus)

Matter scoped by Modus subject matter expert and Ballard Spahr legal team

Statement of work issued and agreed Modus performs conflict check

– Conflict check database utilizes information contained in Modus’ accounting, CRM and project management systems

Kick-off call with Modus and Ballard Spahr Kick-off call with Modus and outside counsel Introduction of project management team to outside

counsel

COMMUNICATION STRUCTURE - PROCESS

Matter Receipt and Planning Process– SME expertise in scoping of each project– Modified scoping process for managed services– Kick-off meeting with Ballard Spahr

o Establish what can be communicated with In-house Counselo Establish Ballard Spahr internal contacts and decision-

makers, Modus Project Manager and Hosting Analyst and set communications plan

o Establish means for approval/denial of SOW scope changes and workflow changes

– Set-up introduction to In-house Counsel

COMMUNICATIONS STRUCTURE – TEAM APPROACH

DATA MANAGEMENT ENGINEERS

HOSTING ANALYSTS

PROGRAMMING SPECIALISTS

DIRECTOR CLIENT SERVICES

VP SERVICES AND OPERATIONS

SUBJECT MATTER EXPERTS

BALLARD SPAHR

CLIENT STAKEHOLDERS

PRIMARY BACK UP

PROJECT MANAGERS

COMMUNICATIONS STRUCTURE – TEAM APPROACH, CONT.

Project Manager Primary contact for entire matter

Subject Matter Expert Scopes the matter before initiation

Data Management Engineer Parses, processes, and builds deliverables

Hosting Analyst Manages the hosted data environment

Programming Specialist Writes scripts and creates custom solutions

COLLECTIONS

Data is collected internally by corporate IT team (or Modus) Matter scoped by Modus subject matter expert and Ballard

Spahr Statement of work issued and agreed Modus performs conflict check

– Conflict check database utilizes information contained in modus’ accounting, CRM and project management systems

Kick-off call with Modus and Ballard Spahr Kick-off call with Modus and in-house counsel Introduction of project management team to in-house

counsel

DATA SECURITY

Data Center– SSAE 16 Certified– SAS Type II Certified– US-EU Safe Harbor Certified

Business Continuity Plan– Fully redundant– Hourly, daily and incremental backups– Data mirrored daily

DATA SECURITY, CONT.

Network Security– Cascading role-based permissions– Physical segregation

Processing Security– Logically separated from internet– Virus free

Application Security– RSA two factor authentication– Highly granular access

ANALYTICS – MODUS OPERANDI

Keyword Expansion– Select keywords within the document viewer and

produce a list of conceptually related terms Clustering

– Organize documents based on similarity to increase user doc-to-doc review speed and improve accuracywithout changing your existing review workflow orrequiring additional user input

Categorization– Through SME user input, categorization groups, documents by conceptual

relationships, simplifying the review process and reducing the effort and resources required to complete document reviews

Similar Documents– Helps facilitate an investigative thought process within a large number of

case documents to identify similar documents, based on concepts, that match items in your review

CONSULTING SERVICES

MODUS CONSULTING SERVICES

Modus provides a full slate of eDiscovery Consulting Services to help law firm and corporate clients properly assess, analyze, develop and implement proactive Discovery Intelligence strategies and tactics to maximize their legal return on investment.

Provided in the early stages of an engagement, Modus Consulting Services become the catalyst and blueprint for eventual eDiscovery work, of which can be provided in Private Cloud, Managed or Turnkey Managed services arrangements.– eSynthesis Assessment– Litigation Readiness Assessment– Risk Assessment– Data Management– Legal Holds– ESI Data Mapping

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ESYNTHESIS ASSESSMENTS

Assessment methodology designed to provide law firms and corporations with a detailed summary of their current litigation department operation with an actionable blueprint for improvement, scalable to client objectives and overarching legal business strategy.

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ESYNTHESIS ASSESSMENTS - CRITERIA

Talent – Evaluate, define and align internal / external talent required to produce optimal program results

Processes – Assess and design a systematic approach to every phase of the litigation and eDiscovery cycle

Finances – Benchmark all internal / external expenses associated with litigation and eDiscovery to create a programmatic approach that reduces legal spend

Technology – Analyze IT systems, storage, litigation hold and forensic capabilities to streamline data collection, reduce risk and expedite case knowledge

Data Management – Assess current plan and design approach that will get to the case merits faster for legal decision making

Internal / External Client perception – Conduct client perception gap analysis to improve overall service delivery

Outside Counsel Alignment – Ensure outside counsel litigation support and eDiscovery services capabilities are aligned with the business goals of corporate legal department

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ESYNTHESIS BENEFITS

Actionable blueprint for improvement Reduce total cost of ownership Refine metrics to measure operations Alignment of outside counsel with legal business

strategy Obtain valuable benchmarking data Identity case merits faster Make strategic decisions faster

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eSYNTHESIS ASSESSMENT SAMPLES

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LITIGATION READINESS ASSESSMENTS

Provides corporate clients with a comprehensive analysis of their present data and information landscape  

Analyzes potential risks, opportunities for enhancement and strategic recommendations for improvement   

Typically completed within a 60-90 day window Benefits

– Increase awareness and understanding of eDiscovery opportunities and risks

– Minimize discovery risk by identifying gaps in current processes– Identify cost reduction opportunities– Reduce the risk of discovery errors, spoliation and delays– Establish a framework for collaboration between legal, IT and records

management 

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RISK ASSESSMENTS

Provide organizations with a clear analysis of their present Records Management, Information Management and eDiscovery endeavors

Tailored for corporate in-house counsel and records management professionals

Help identify the most significant risks and gaps, while providing a strategic roadmap for improvement

Benefits– Provide an actionable blueprint on where, how and when to start a program– Provide valuable information quickly to identify opportunities take

immediate steps– Provide collaborative environment to stimulate education / knowledge

cross-departmentally

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DATA MANAGEMENT

Help organizations better understand, create and implement defensible and actionable policies / procedures for managing data across their entire enterprise

Tailored for records, information management and IT professionals

Include: data mapping, records and information management / information governance consulting and data management consulting

Benefits– Minimize potential risks associated to growing data volumes and

complexities– Provide consistent methodology for the disposal of data

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LEGAL HOLDS

Provide in-house legal counsel departments with an analysis of their present policies and procedures along with strategic recommendations for improvement

Modus legal, technical and RIM subject matter experts will design an optimized legal hold process to maximize defensibility while minimizing the burden of execution for employees

Benefits– Maximize defensibility through repeatable, auditable and accurate

processes that ensure legal hold are executed according to plan– Reduce business disruption by streamlining processes and ensuring

appropriate management controls are in place

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DATA MAPPING

Designed to aid inside / outside counsel in developing a comprehensive, accurate understanding of an organization’s data repositories and IT infrastructure

Focus on data sources and elements of the IT infrastructure containing ESI most likely to be subject to discovery in legal proceedings, regulatory audits or investigations

Benefits– Provide foundation for developing a defensible eDiscovery response

plan– Provide a clear outline / blueprint of the organization’s IT infrastructure

and landscape– Create a framework for legal, IT and records management professionals

to collaborate on better managing the systems which produce data– Create a high level of awareness, understanding and involvement

between typically disparate departments

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DATA MAPPING SAMPLES

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DATA MAPPING - WORKSHOPS

3 hour on-site workshop Deep-dive review of ESI data mapping process

tailored to the organization’s particular IT environment

Structured dialog between Legal, RIM, IT and appropriate business stakeholders facilitated by the nation’s

leading ESI data mapping consultant Minimal pre-workshop preparation required Provided for a flat fee

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DATA MAPPING - SEMINARS

1.5 day on-site program Includes 20 hours consulting Detailed review of Modus proprietary ESI data

mapping processes and procedures Pre-seminar analysis of IT landscape and Tiering

recommendations Tier 1 systems briefings Access and single use license to Modus ESI Data

Mapping Toolkit and example reports Provided for a flat fee

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DATA MAPPING - ASSESSMENTS

Preliminary analysis of IT landscape and litigation / discovery profile

Tiering of systems Mini interviews to gather high-level information

about Tier 1 and Tier 2 systems (except e-mail) Full mapping of e-mail and associated systems

(backup, smartphones, unified messaging, etc.) Creation of ESI Data Map Framework/Proposed ESI

Data Map Detailed budget for full ESI data mapping Provided for a flat fee

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DATA MAPPING – TURNKEY PROJECTS

Conduct analysis and review of current IT landscape and litigation / discovery profile

Collaborate with project stakeholders to assign IT systems to Tiers

Conduct information gathering activities Analyze and validate data gathered Create ESI data map reports Provided on a flat fee or hourly basis

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MANAGED SERVICES

MODUS MANAGED SERVICES – OVERVIEW

Modus offers (3) core Managed Service programs to help law firms and corporations plan, execute and maximize their eDiscovery matters individually and collectively. 

Depending upon specific needs, each Managed Services program provides organizations with a solid foundation to optimize their legal operations.– Private Cloud Services– Managed eDiscovery Services– Turnkey Managed eDiscovery Services

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PRIVATE CLOUD SERVICES

Designed for corporations or law firms that want a private kCura Relativity environment without incurring up-front costs for hardware purchases, software licenses or ongoing maintenance contracts / upgrades

Provides clients with a private, dedicated Relativity environment, set up and maintained in Modus’ cloud, for a single monthly fee

The client administers Relativity and runs projects within it

Modus acquires the hardware and software, creates the environment, takes care of the maintenance and periodic upgrades, and is responsible for security and reliability

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MANAGED EDISCOVERY SERVICES

Provides alternative to maintaining internal data processing and hosting in-house

Provides corporations and law firms with all needed processing, hosting and related electronic discovery data services at predictable or fixed costs

Eliminates the costs and challenges of maintaining internal data processing and hosting capabilities by tightly integrating Modus people, processes and technologies with the client’s project managers and other litigation support personnel

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TURNKEY MANAGED EDISCOVERY SERVICES

Minimizes need for in-house personnel and associated internal processes

Provides corporations and law firms with comprehensive solutions to help reduce costs associated with eDiscovery consultation, project management, user support, forensic acquisition, processing and hosting

Eliminates need to maintain any internal electronic discovery capabilities by tightly integrating Modus’ service delivery model with the client’s core business operations

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MODUS DISCOVERY INTELLIGENCE

MODUS DISCOVERY INTELLIGENCE

Business Intelligence for the Legal Industry– We’re leaders in a more advanced category of business

intelligence services designed specifically for law firms and corporations to help them improve their entire legal operations – not just their individual eDiscovery matters.

– Discovery Intelligence is a complete paradigm shift in the way we orchestrate people, processes, finances and data to inspire exemplary data management results. It’s the end-result of all eDiscovery and data management matters – the business intelligence you obtain from the knowledge you gain.

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MODUS DISCOVERY INTELLIGENCE

Discovery Intelligence is not a product, a service or a solution – it’s much bigger than that. Discovery Intelligence is a complete paradigm shift in the way we orchestrate people, processes, finances and data to inspire exemplary data management results. It’s the end-result of all eDiscovery and data management matters – the business intelligence you obtain from the knowledge you gain. You can’t touch Discovery Intelligence, but you can definitely feel it, in your mind and in your pocketbook.

Listen, Learn and Leverage

Some say listening is a lost art. At Modus, it’s found in our DNA and in everything we do – for our clients, their customers and our employees. It’s the powerful path that helps our clients obtain the Discovery Intelligence they need to optimize their legal business. In short, listening is what makes Modus unique.

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MODUS DISCOVERY INTELLIGENCE

Listening Starts with People, not Just Data

First, we connect with people like people, on an emotional and rational basis, to truly understand what they do, what they need and what’s important to them.

Then we dive deep into quantifiable data, qualitative processes and financial criteria to learn your business and identify opportunities for improvement.

Then we leverage what we learn into a strategic blueprint that connects the dots, challenges the norm and defines how to optimize your matters – and your legal enterprise if you wish

While most other companies focus solely upon discovering data, we focus on discovering what to do with it once you have it. Because after all, data is just data, but knowledge is power.

Rediscover listening for the first time with Modus Discovery Intelligence.

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MODUS EDISCOVERY SERVICES

Modus provides a full suite of eDiscovery services to help law firms and corporations plan, discover, interpret, manage and leverage raw data into Discovery Intelligence to help optimize their legal enterprise. 

Modus eDiscovery services span the entire EDRM, providing clients with hands-on expertise in all areas vital to their businesses. – Consulting– Reporting– Collection– Processing– Early Case Assessment– Hosting for Review– Production

MODUS LEGAL DOCUMENT SOLUTIONS

Digital Services– Document Scanning & Imaging– Logical Document

Determination/Unitization– Document Annotation/Redaction– Document Archiving– Digital Bates Numbering &

Designating– OCR & Text File Processing– High Speed Printing– TIFF & PDF Conversions and

Blowbacks– Tape Restoration & Conversion

Reprographics Services– Photocopying– Color Copying– Oversize Documents & Maps– Binding & Finishing Services– Numbering & Labeling– Confidential Stamping– 24/7 Rush Services– On-Site Photocopying– Coding – Auto, Basic & Subjective– Black & White and Color Trial

Exhibit Boards

Modus offers a suite of digital and reprographic legal document solutions to help plan, prepare and present matters in court effectively