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Monthly Performance Report U.S. Airlines Flights during April 2012 Release Date: May 22, 2012 © 2012 Marks Systems Inc. All rights reserved. 4833 Rugby Avenue, Suite 301 Bethesda, Maryland 20814 (888) 809-2750

Monthly Performance Report April 2012

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masFlight is the leading analytics platform for aviation, combining global flight information with weather, airport, fleet and economic data. masFlight combines powerful cloud databases, an easy-to-use web application, and hosted business intelligence solutions to give airlines, airports and travel industry companies unprecedented visibility into flight and ground operations, market opportunities, and cost efficiencies. For more information on masFlight, please visit www.masflight.com.

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Page 1: Monthly Performance Report April 2012

Monthly Performance ReportU.S. Airlines

Flights during April 2012"

!!

Release Date: May 22, 2012!© 2012 Marks Systems Inc. All rights reserved.!

w 4833 Rugby Avenue, Suite 301 w Bethesda, Maryland 20814 w (888) 809-2750!

Page 2: Monthly Performance Report April 2012

masFlight Solutions"

Daily Email Report"!We offer masFlight Daily, a free daily email report for airlines, airports, and aviation-focused professionals. We summarize weather and operational performance by carrier, by fleet type, and by hub operation. !!Sign up for free daily reports at:!masflightdaily.com!

2!

masFlight Web Application"!Operational data is critical to solid planning. masFlight centralizes information in an easy-to-use, subscription-based app for airlines, airports, and industry vendors. Combining revenue, schedule, operations and weather data, our platform revolutionizes schedule planning, operations analysis, air service development, airport operations and new opportunities. !For a free trial, contact [email protected]"

Page 3: Monthly Performance Report April 2012

Monthly Performance ReportU.S. Carriers, April 2012"

Section" Contents" Slide"

Introduction! Methodology! 4!

Glossary of Terms! Explanation of aviation terms used! 5!

Key Metrics! April 2012 By Carrier, Rankings! 6!

Airport Summaries! Top 5 Departures, Arrivals; Delay Programs! 10!

Airport Deep-Dive of the Month! Analysis for George Bush Intercontinental (IAH)! 13!

Market Profile of the Month! US – London Business market review! 15!

Individual Carrier Metrics! Summary & detail for individual carriers! 18!

3!

Contents"

To receive this report by email each month, please visit masflight.com"

Page 4: Monthly Performance Report April 2012

Monthly Performance Report: April 2012"The masFlight Monthly Performance Report summarizes United States airline performance. !

"Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time data reports differ from ours because:!"(1)  Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater

share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low fare and regional carriers are therefore excluded. Our report captures most of these carriers. !

(2)  Our report includes international flights by U.S. carriers. DOT includes only domestic flight operations in its report, since carriers do not report international flights."

(3)  DOT reports on-time performance by operating carrier, not by marketing carrier. For example, both United and Delta market regional flights that are operated by SkyWest. We report performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier. !

(4)  DOT reports focus on on-time arrivals only. We focus on three operational statistics. “D15” performance is the percent of flights that depart the gate within 15 minutes of schedule. “A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule. “CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination, net of cancellations and non-completed diversions. "

Introduction"

4!

Page 5: Monthly Performance Report April 2012

Terms Used Italicized terms are the key definitions used !

Term" Definition"

CF% (Completion Factor)! The percent of flights scheduled that arrive at their destination!

D0%" Flights that depart from their origin by the scheduled departure time!

D15% (On-Time Departures)! Flights that depart from their origin within 15 minutes of the scheduled time!

A0%" Flights that arrive at their destination on or before scheduled arrival time!

A14% (On-Time Arrivals)! Flights that arrive at their destination within 14 minutes of schedule!

Gate Turn Time" The “on-gate” time between gate arrival and gate departure for a given aircraft!

Scheduled Gate Turn" Turn time defined by scheduled arrival to scheduled departure time!

Actual Gate Turn" Turn time defined by actual arrival to actual departure time!

Taxi-Out Time" Time from gate departure to runway takeoff!

Taxi-In Time" Time from runway landing to gate arrival!

Ground Delay Program" FAA delays for flights at departure airport for flights into a specific facility!

Definitions"

5!

Page 6: Monthly Performance Report April 2012

U.S. Airline System Performance Metrics April 2012!

U.S. Airline Category"

Tracked Flights"

Departures" Arrivals"

Completed"CF%!

On Schedule"

D0%!On-time"

D15%"On Schedule"

A0%!On-time "A14%"

All U.S. Airlines" 715,872! 99.0%! 70.0%! 87.5%" 68.7%! 86.2%"

Mainline Airlines! 240,984! 99.1%! 69.3%! 88.6%" 68.9%! 86.7%"

Low Fare Airlines! 156,117! 99.5%! 64.0%! 87.1%" 69.7%! 87.6%"

Regionals ! 318,771! 98.7%! 73.5%! 86.9%" 68.0%! 85.1%"

All U.S. Airlines include all U.S. carriers tracked by masFlight!

Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways!

Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest!

Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive, Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin. "

Key Metrics"

6!

Page 7: Monthly Performance Report April 2012

All Flights!

Key Metrics"

U.S. Carrier Summaries April 2012!

7!

Mainline Only! Regional Carriers!

(a) Mainline flights marketed by Continental and United are operated by United"Includes flights to, from and within North America only "

CF% = Completed Flights (not cancelled or diverted)!D15% = On-time Flight Departures!A14% = On-time Flight Arrivals!

Airline" Tracked" CF%" D15%" A14%"

American" 105,116" 97.3! 87.2! 85.2"

Alaska" 23,845" 99.4! 93.3! 92.0"

United" 162,941" 989.! 82.1! 80.1"

Delta" 160,229" 99.5! 90.9! 89.8"

Frontier" 10,113" 99.8! 84.8! 82.1"

US Airways" 96,178" 99.2! 90.0! 87.3"

AirTran" 19,332" 99.9! 96.2! 94.0"

JetBlue" 22,305" 99.8! 86.9! 86.3"

Hawaiian" 6,368" 99.9! 95.4! 93.2"

Southwest" 96,675" 99.3! 85.9! 87.6"

Spirit" 6,513" 99.9! 80.5! 77.5"

Virgin America" 4,611" 99.9! 88.3! 88.5"

Tracked" CF%" D15%" A14%"

49,628" 97.8! 88.3! 86.6"

10,706" 98.8! 94.4! 94.2"

104,469" 98.5! 81.9! 79.8"

90,863" 99.2! 90.2! 89.3"

3,418" 99.6! 84.1! 81.0"

58,027" 98.8! 88.1! 85.3"

Tracked" CF%" D15%" A14%"

55,488" 96.8! 86.2! 83.3"

13,139" 99.9! 92.5! 90.6"

58,472" 99.6! 82.4! 80.1"

69,366" 99.8! 91.7! 89.6"

6,695" 99.8! 85.2! 83.3"

38,151" 99.7! 93.0! 89.3"

Page 8: Monthly Performance Report April 2012

Top Ten Airlines by Marketing CarrierApril 2012!

Arrivals at gate within 14 minutes of schedule (A14%)!Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.!

Excludes codeshare flights operated by other airlines. !

Key Metrics"

8!

Rank! Airline! On-Time Arrival Percentage!1! AirTran Airways! 94.0%!2! Hawaiian Airlines! 93.2%!3! Alaska Airlines! 92.0%!4! Delta Air Lines! 89.8%!5! Virgin America! 88.5%!6! Southwest Airlines! 87.6%!7! US Airways! 87.3%!8! JetBlue Airways ! 86.3%!9! American Airlines! 85.2%!

10! Frontier Airlines ! 82.1%!

Page 9: Monthly Performance Report April 2012

Top Ten Airlines by Operating CarrierApril 2012!

Arrivals at gate within 14 minutes of schedule (A14%)!Includes all flights operated by each carrier, including domestic and international operations to/from North America.!

Regional affiliate flying for different airlines is grouped under the regional airline.!

Key Metrics"

9!

Rank! Airline! On-Time Arrival Percentage!1! Horizon Air! 94.8%!2! AirTran Airways! 94.0%!3! Hawaiian Airlines! 93.2%!4! Compass Airlines! 92.9%!

5 (tie)! Mesa Airlines! 90.6%! 5 (tie)! Delta Air Lines! 90.6%!

7! Comair! 90.4%! 8 (tie)! US Airways! 90.3%! 8 (tie)! Alaska Airlines! 90.3%!

10! PSA! 88.8%!

Page 10: Monthly Performance Report April 2012

Best Performing Major Airports by Departure Performance April 2012 (All Flights)!

Worst Performing Major Airports by Departure Performance"April 2012 (All Flights)!

For definitions, see notes at beginning of presentation.!

Best & Worst Airports: Departures"

Airport" Flights From:" CF%" D0%" D15%"SEA" Seattle/Tacoma Int’l! 99.7%! 75.7%! 92.5%"SLC" Salt Lake City! 99.5%! 78.2%! 92.3%"MSP" Minneapolis St. Paul! 99.5%! 80.9%! 91.2%"CLT" Charlotte Douglas Int’l! 99.5%! 74.0%! 90.1%"BOS" Boston Logan ! 99.2%! 72.4%! 90.0%"

Airport" Flights From:" CF%" D0%" D15%"EWR" Newark Liberty! 98.5%! 55.2%! 76.2%"IAH" George Bush Intercontinental! 99.1%! 50.1%! 78.9%"SFO" San Francisco! 98.4%! 55.6%! 79.7%"FLL" Ft. Lauderdale/Hollywood! 99.7%! 63.9%! 83.1%"DFW" Dallas Fort Worth! 95.1%! 65.1%! 83.8%"

10!

Page 11: Monthly Performance Report April 2012

Best Performing Major Airports by Arrival Performance April 2012 (All Flights)!

Airport" Flights To:" A0%" A14%"SLC" Salt Lake City! 74.5%! 91.7%"MSP" Minneapolis/St. Paul! 76.3%! 90.8%"SEA" Seattle/Tacoma Int’l! 75.0%! 90.2%"BWI" Baltimore Washington Int’l! 72.8%! 90.2%"PHX" Phoenix Sky Harbor! 70.5%! 90.2%"

Worst Performing Major Airports by Arrival Performance"April 2012 (All Flights)!

Airport" Flights To:" A0%" A14%"EWR" Newark Liberty! 55.6%! 73.1%"SFO" San Francisco! 58.5%! 76.5%"IAH" George Bush Intercontinental! 61.3%! 80.8%"FLL" Ft. Lauderdale/Hollywood! 63.0%! 81.9%"LAX" Los Angeles Int’l! 61.7%! 82.6%"

Best & Worst Airports: Arrivals"

11!For definitions, see notes at beginning of presentation.!

Page 12: Monthly Performance Report April 2012

Airport of the Month: PDX"

By Category!IAH Departures! IAH Arrivals!

CF%! D0%! D15%" A0%! A14%"All Carriers Serving IAH" 99.1%! 49.8%! 78.7%" 61.6%! 80.9%"

Mainline Airlines" 99.7%! 44.2%! 82.8%" 63.4%! 84.2%"Low Fare Airlines" -! -! -" -! -"Regional Airlines " 98.7%! 53.8%! 75.7%" 60.3%! 78.5%"

Airport Deep-Dive of the Month: George Bush Intercontinental (IAH)"April 2012!

Marketing Carrier includes mainline and regional flights, excludes code shares! 12!

By Marketing Carrier! IAH Departures! IAH Arrivals!CF%! D0%! D15%" A0%! A14%"

United" 99.2%! 47.1%! 77.7%" 61.2%! 80.6%"Delta" 99.4%! 79.8%! 90.4%" 72.4%! 84.4%"

American" 96.6%! 71.0%! 87.0%" 56.2%! 80.3%"US Airways" 99.6%! 85.7%! 93.9%" 69.2%! 89.9%"Air Canada" 100.0%! 54.5%! 84.2%" 40.6%! 72.8%"

Alaska" 100.0%! 73.3%! 90.0%" 56.7%! 80.0%"

Page 13: Monthly Performance Report April 2012

George Bush Intercontinental Gate Turn Times"METHODOLOGY FOR GATE TURNS"

•  Identify valid gate turns by tracking inbound and outbound aircraft and gate assignments by flight number!

•  Exclude remain overnight (RON) and gates with two or more concurrent flight operations (e.g. non-jetway)!

ActualArrival"Time"

Sched.Arrival!Time!

Sched.Departure!

Time!

ActualDeparture"

Time"

9:50a! 10:00a! 10:45a! 11:00a!SCHEDULED GATE TURN (45 min)!

ACTUAL GATE TURN (70 min)"

EXAMPLE OF GATE TURN TIMES"

Airport of the Month: IAH"

13!

Airline" Scheduled Turn Time"

ActualTurn Time"

American" 46.7! 50.4!Alaska" 54.8! 51.5!Delta" 48.0! 56.0!

United" 64.7! 71.7!US Airways" 50.5! 55.1!

Terminal " Scheduled Gate Turn"

Actual Gate Turn"

A" 48.1" 52.1"B" 60.2" 66.4"C" 71.6" 81.2"D" 44.4" 46.2"E" 70.8" 77.9"

IAH" 63.3 min" 70.1 min"

Page 14: Monthly Performance Report April 2012

Market Profile of the Month: US-London Business Markets"Key US-London Business Market Performance – Eastbound!

April 2012!

Key US-London Business Market Performance – Westbound!April 2012 !

14!

Market Profile: London Bus. Markets"

Route" CF%" D0%" D15%" A0%" A14%"NYC-London" 99.3%! 61.2%! 83.2%! 53.7%! 70.8%"BOS-London" 99.0%! 80.8%! 92.3%! 55.3%! 77.9%"

Washington-London" 99.6%! 63.3%! 86.5%! 48.9%! 72.5%"

Route" CF%" D0%" D15%" A0%" A14%"London-NYC" 99.4%! 46.6%! 77.4%! 57.5%! 74.4%"London-BOS" 99.0%! 57.7%! 82.2%! 53.8%! 75.5%"

London-Washington" 99.6%! 40.6%! 77.3%! 55.9%! 75.1%"

Page 15: Monthly Performance Report April 2012

Market Profile of the Month – London Bus. Markets (cont’d)"

A14% Performance from Boston and Washington DC to London!April 2012!

Market Profile: London Bus. Markets"

On-Time Arrivals (A14%)" On-Time Arrivals (A14%)"

15!

83.1%  

72.9%  

65.2%  

77.5%  

90.0%  

90.0%  

76.7%  

76.7%  

0.0%   20.0%   40.0%   60.0%   80.0%  100.0%  

LHR-­‐BOS  

BOS-­‐LHR  

VS   DL   BA   AA  

64.7%  

76.5%  

87.5%  

60.0%  

83.3%  

90.0%  

0.0%   20.0%  40.0%  60.0%  80.0%  100.0%  

LHR-­‐WAS  

WAS-­‐LHR  

VS   UA   BA  

Page 16: Monthly Performance Report April 2012

Market Profile of the Month – London Bus. Markets(cont’d)"

A14% Performance from NYC (JFK/EWR) to London!April 2012!

Market Profile: London Bus. Markets"

On-Time Arrivals (A14%)"

16!

83.6%  

83.0%  

60.7%  

63.8%  

86.7%  

74.4%  

83.6%  

59.0%  

77.0%  

79.1%  

0.0%   10.0%   20.0%   30.0%   40.0%   50.0%   60.0%   70.0%   80.0%   90.0%   100.0%  

LHR-­‐NYC  

NYC-­‐LHR  

VS   UA   DL   BA   AA  

Page 17: Monthly Performance Report April 2012

Hub Performance!

Performance by Aircraft Type!

Key Market Performance!Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

ATL" 99.9! 87.9! 96.2! 81.1! 94.1! 19.6 min!

MCO" 99.9! 87.9! 94.9! 80.3! 94.8! 15.0 min!

BWI" 99.9! 91.5! 96.3! 80.6! 94.3! 15.3 min!

MKE" 99.8! 91.0! 96.2! 78.4! 94.5! 13.2 min!

Family" CF%" D0%" D15%" A0%" A14%"

Boeing 717" 99.9! 91.3! 96.5! 80.2! 94.4!

Boeing 737" 99.9! 87.3! 95.2! 76.5! 92.9!

Route" CF%" D0%" D15%" A0%" A14%"

ATL-MCO" 99.7! 87.0! 96.6! 76.8! 94.9!

MCO-ATL" 99.7! 87.9! 96.2! 63.3! 92.0!

LGA-ATL" 99.6! 91.2! 96.2! 75.0! 87.7!

ATL-LGA" 99.6! 86.1! 95.4! 65.6! 88.0!

FLL-ATL" 100.0! 91.1! 96.6! 80.6! 93.2!

ATL-FLL" 100.0! 89.3! 97.0! 75.6! 93.6!

ATL-TPA" 100.0! 90.3! 94.9! 82.0! 96.3!

TPA-ATL" 100.0! 93.3! 95.5! 76.2! 93.7!

DCA-ATL" 100.0! 91.2! 95.9! 84.8! 94.2!

ATL-DCA" 100.0! 89.1! 98.9! 72.4! 94.8!

Individual Carrier Metrics"

AirTran Airways Operations Performance April 2012: 99.9% completed, 96.2% on-time departures, 94.0% on-time arrivals!

17!

Page 18: Monthly Performance Report April 2012

AirTran Airways A14% and CF% by Day"

Individual Carrier Metrics"On-­‐Time  Arriv

als  (A1

4)  P

erfo

rman

ce

Com

pletion Factor %"

All Marketed Flights!

18!

90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 19: Monthly Performance Report April 2012

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"DFW" 94.5! 63.5! 83.3! 72.9! 86.4! 16.2 min!ORD" 99.5! 72.3! 87.6! 75.6! 88.5! 16.9 min!MIA" 99.3! 60.4! 83.6! 70.9! 86.7! 16.7 min!LAX" 99.0! 73.9! 87.4! 69.6! 85.4! 17.3 min!LGA" 98.9! 86.7! 92.7! 82.2! 90.5! 24.3 min!JFK" 99.5! 74.7! 88.0! 79.7! 90.0! 25.0 min!

Family" CF%" D0%" D15%" A0%" A14%"Boeing 737" 98.8! 68.9! 87.6! 65.5! 84.8!Boeing 757" 98.5! 63.4! 84.6! 63.8! 82.9!Boeing 767" 98.8! 62.4! 82.9! 62.7! 78.5!Boeing 777" 94.2! 70.6! 86.6! 66.8! 85.6!

MD-80 Series" 99.7! 55.0! 83.2! 51.6! 72.5!ATR-72 Prop" 97.1! 80.6! 86.6! 67.9! 85.3!

CRJ-700" 98.9! 76.1! 87.1! 70.7! 85.8!ERJ-135/140/145" 97.6! 77.0! 88.7! 70.1! 86.9!

Operator" CF%" D0%" D15%" A0%" A14%"

American" 96.8! 67.8! 86.2! 65.2! 84.0!

American Eagle" 97.7! 76.8! 88.4! 71.8! 87.1!

Chautauqua" 99.4! 76.5! 88.7! 50.3! 81.8!

Executive" 97.1! 80.6! 86.6! 67.9! 85.3!

Hub Performance! Mainline & Express!

Performance by Aircraft Type!Route" CF%" D0%" D15%" A0%" A14%"

DFW-LAX" 96.3! 54.0! 83.0! 55.4! 79.9!LAX-DFW" 95.9! 64.7! 83.2! 61.2! 82.5!DFW-ORD" 95.0! 56.8! 80.7! 69.2! 84.5!ORD-DFW" 94.9! 66.0! 86.2! 77.4! 87.8!ORD-LGA" 99.8! 67.4! 88.1! 85.7! 91.5!LGA-ORD" 99.8! 87.3! 93.8! 87.5! 93.2!DFW-SAT" 93.9! 65.6! 85.0! 60.4! 84.0!SAT-DFW" 93.7! 73.7! 86.8! 67.2! 87.1!DFW-AUS" 94.2! 66.4! 85.5! 67.1! 86.4!AUS-DFW" 94.1! 81.8! 91.1! 81.6! 91.1!

Key Market Performance!

Individual Carrier Metrics"

American Airlines Operations Performance April 2012: 97.3% completed, 87.2% on-time departures, 85.2% on-time arrivals!

19!

Page 20: Monthly Performance Report April 2012

American Airlines A14% and CF% by Day"

Individual Carrier Metrics"O

n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ce"

Com

pletion Factor %"

All Marketed Flights!

20!

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 21: Monthly Performance Report April 2012

Alaska Airlines Operations Performance April 2012: 99.4% completed, 93.3% on-time departures, 92.0% on-time arrivals!

Hub Performance! Mainline & Express!

Performance by Aircraft Type! Key Market Performance!

Family" CF%" D0%" D15%" A0%" A14%"

Boeing 737" 99.9! 79.5! 92.6! 71.5! 90.2!

B737 Combi" 99.6! 82.9! 91.7! 78.6! 91.2!

CRJ-700" 99.0! 81.6! 90.9! 76.2! 90.3!

Q400" 99.0! 77.4! 94.9! 80.5! 94.8!

Saab 340" 89.9! 72.1! 83.3! 63.2! 75.5!

Operator" CF%" D0%" D15%" A0%" A14%"

Alaska" 99.9! 79.8! 92.5! 72.1! 90.3!

Horizon" 99.0! 77.4! 94.9! 80.5! 94.8!SkyWest" 99.0! 81.6! 90.9! 76.2! 90.3!PenAir" 89.9! 72.1! 83.3! 63.2! 75.5!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

SEA" 99.8! 79.2! 94.2! 81.2! 93.8! 11.8 min!

PDX" 99.3! 81.6! 94.3! 82.9! 94.9! 9.3 min!

ANC" 99.0! 88.3! 94.5! 80.0! 92.0! 11.8 min!

Route" CF%" D0%" D15%" A0%" A14%"PDX-SEA" 99.5! 81.7! 95.6! 88.2! 96.4!SEA-PDX" 99.2! 78.9! 95.9! 85.8! 96.7!GEG-SEA" 98.0! 85.6! 96.3! 84.6! 95.9!SEA-GEG" 98.6! 85.9! 95.7! 87.1! 95.7!SEA-ANC" 100.0! 66.1! 92.6! 80.2! 93.8!ANC-SEA" 100.0! 89.1! 96.4! 64.8! 93.8!LAX-SEA" 100.0! 64.9! 88.0! 61.7! 85.8!SEA-LAX" 100.0! 82.9! 94.3! 55.2! 81.9!LAS-SEA" 100.0! 78.6! 92.2! 80.7! 94.2!SEA-LAS" 100.0! 86.8! 95.9! 60.9! 93.0!

Individual Carrier Metrics"

21!

Page 22: Monthly Performance Report April 2012

Alaska Airlines A14% and CF% by Day"

Individual Carrier Metrics"O

n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ce"

Com

pletion Factor %"

All Marketed Flights!

22!

90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 23: Monthly Performance Report April 2012

Hub Performance! Mainline & Express!

Performance by Aircraft Type! Key Market Performance!Family" CF%" D0%" D15%" A0%" A14%"

Airbus 319/320" 99.7! 79.4! 92.5! 77.2! 91.6!Airbus 330" 99.6! 72.2! 88.9! 68.4! 84.7!Boeing 737" 99.9! 77.7! 93.6! 78.2! 92.6!Boeing 747" 99.4! 72.8! 83.0! 55.7! 79.0!Boeing 757" 99.9! 72.9! 91.7! 71.5! 89.9!Boeing 767" 99.7! 74.9! 90.1! 71.3! 87.1!Boeing 777" 99.2! 72.9! 87.6! 71.0! 83.5!CRJ Series" 99.2! 78.9! 89.5! 74.9! 88.9!

DC-9-50" 99.6! 78.1! 92.0! 75.6! 91.3!EMB-120" 99.7! 83.1! 95.4! 71.4! 93.2!

EMB-170/175" 99.3! 86.1! 93.8! 79.6! 92.0!ERJ-145" 99.9! 82.9! 93.4! 69.7! 88.3!MD-88" 99.9! 78.6! 92.0! 77.0! 91.5!MD-90" 99.8! 76.4! 88.6! 78.6! 89.8!

Operator" CF%" D0%" D15%" A0%" A14%"Delta" 99.8! 76.6! 91.7! 75.1! 90.6!

Pinnacle" 98.6! 77.8! 88.0! 74.6! 87.3!Atlantic Southeast" 99.8! 77.8! 88.7! 75.7! 89.0!

SkyWest" 99.3! 81.9! 93.0! 74.3! 91.5!Comair" 99.5! 80.2! 91.8! 74.9! 90.4!

Compass" 99.6! 86.6! 93.8! 81.4! 92.9!Shuttle America" 98.8! 85.5! 93.9! 77.2! 90.8!

Chautauqua" 99.9! 82.9! 93.4! 69.7! 88.3!GoJet" 96.3! 77.8! 86.0! 73.7! 85.9!

Route" CF%" D0%" D15%" A0%" A14%"ATL-MCO" 100.0! 66.6! 90.7! 76.8! 90.9!MCO-ATL" 99.8! 81.8! 94.4! 76.4! 91.9!ATL-DCA" 100.0! 73.6! 91.7! 71.6! 88.5!DCA-ATL" 100.0! 79.6! 91.9! 79.1! 89.7!LGA-ATL" 99.8! 71.1! 91.3! 72.4! 88.4!ATL-LGA" 99.8! 62.7! 89.1! 67.3! 83.1!LGA-DCA" 96.7! 91.0! 96.8! 77.1! 92.6!DCA-LGA" 96.4! 91.7! 97.3! 71.7! 90.1!ATL-TPA" 100.0! 67.3! 90.6! 77.9! 91.7!TPA-ATL" 99.7! 84.5! 94.5! 75.9! 93.4!

Individual Carrier Metrics"

Delta Air Lines Operations Performance April 2012: 99.5% completed, 90.9% on-time departures, 89.8% on-time arrivals!

23!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"ATL" 99.9! 72.0! 88.9! 73.5! 90.2! 19.4 min!DTW" 99.3! 73.3! 87.3! 75.4! 89.6! 19.2 min!MSP" 99.6! 82.3! 91.7! 80.5! 92.6! 16.7 min!SLC" 99.7! 81.2! 93.4! 78.8! 94.1! 18.5 min!LGA" 99.0! 78.8! 90.1! 71.8! 87.1! 27.0 min!JFK" 99.7! 75.7! 89.6! 74.8! 89.2! 30.6 min!MEM" 99.1! 82.7! 91.7! 83.4! 93.5! 17.4 min!CVG" 99.5! 79.5! 91.7! 78.0! 90.9! 14.3 min!

Page 24: Monthly Performance Report April 2012

Delta Air Lines A14% and CF% by Day"

Individual Carrier Metrics"O

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24!

90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 25: Monthly Performance Report April 2012

Hub Performance! Mainline & Express!

Performance by Aircraft Type! Key Market Performance!

Family" CF%" D0%" D15%" A0%" A14%"

A318/319/320" 99.8! 58.8! 85.2! 56.0! 82.6!

Q400" 97.6! 61.2! 77.1! 54.3! 74.7!

EMB-170/190" 99.7! 67.4! 82.7! 57.6! 79.4!

ERJ-135" 99.8! 86.7! 94.4! 67.8! 91.6!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

DEN" 99.8! 54.2! 82.6! 59.6! 84.2! 13.5 min!

MKE" 99.7! 74.9! 88.2! 60.6! 84.8! 13.4 min!

MCI" 100.0! 58.3! 83.6! 55.3! 79.0! 11.3 min!

Route" CF%" D0%" D15%" A0%" A14%"DEN-LAS" 100.0! 51.7! 84.3! 58.7! 84.9!LAS-DEN" 100.0! 71.5! 92.4! 62.8! 88.4!LAX-DEN" 99.3! 42.2! 70.7! 40.1! 66.7!DEN-LAX" 100.0! 46.3! 80.3! 28.6! 66.0!SLC-DEN" 100.0! 69.2! 88.4! 62.3! 86.3!DEN-COS" 98.6! 66.0! 79.2! 59.0! 79.2!DEN-SLC" 100.0! 54.1! 82.9! 64.4! 86.3!COS-DEN" 98.6! 77.1! 83.3! 63.2! 83.3!DEN-DFW" 98.5! 55.6! 88.1! 54.8! 85.2!DFW-DEN" 97.8! 64.7! 85.7! 53.4! 82.7!

Operator" CF%" D0%" D15%" A0%" A14%"

Frontier" 99.8! 58.8! 85.2! 56.0! 82.6!

Republic" 99.5! 66.9! 82.2! 57.3! 79.0!

Chautauqua" 99.8! 86.7! 94.4! 67.8! 91.6!

Individual Carrier Metrics"

Frontier Airlines Operations Performance April 2012: 99.8% completed, 84.8% on-time departures, 82.1% on-time arrivals!

25!

Page 26: Monthly Performance Report April 2012

Frontier Airlines A14% and CF% by Day"

Individual Carrier Metrics"O

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26!

90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

30.0%  

40.0%  

50.0%  

60.0%  

70.0%  

80.0%  

90.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 27: Monthly Performance Report April 2012

Focus City Performance!

Performance by Aircraft Type!

Key Market Performance!Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

JFK" 100.0! 72.0! 86.8! 74.3! 88.7! 22.9 min!

BOS" 100.0! 69.7! 86.0! 72.4! 86.2! 18.0 min!

MCO" 99.9! 70.0! 85.6! 70.3! 86.7! 16.6 min!

FLL" 99.9! 66.5! 83.2! 66.5! 84.0! 18.6 min!

SJU" 98.7! 71.0! 86.8! 69.7! 85.5! 16.5 min!

LGB" 100.0! 73.7! 89.7! 74.5! 90.3! 13.0 min!

Family" CF%" D0%" D15%" A0%" A14%"

Airbus A320" 99.9! 70.6! 87.2! 69.9! 86.4!

EMB-190" 99.7! 75.6! 86.5! 72.9! 86.2!

Route" CF%" D0%" D15%" A0%" A14%"

JFK-FLL" 100.0! 64.8! 84.7! 66.8! 84.0!

FLL-JFK" 100.0! 60.3! 82.1! 67.4! 86.0!

MCO-JFK" 100.0! 77.5! 91.1! 71.7! 90.4!

JFK-MCO" 100.0! 67.8! 86.0! 80.5! 89.4!

BOS-FLL" 100.0! 73.0! 89.4! 70.8! 88.9!

FLL-BOS" 99.6! 67.0! 82.1! 62.1! 83.0!

PBI-JFK" 100.0! 75.5! 89.5! 73.6! 90.0!

JFK-PBI" 100.0! 75.2! 91.7! 72.9! 88.1!

BOS-MCO" 100.0! 64.2! 84.4! 56.1! 84.4!

MCO-BOS" 100.0! 63.7! 79.7! 59.4! 79.7!

Individual Carrier Metrics"

JetBlue Airways Operations Performance April 2012: 99.8% completed, 86.9% on-time departures, 86.3% on-time arrivals!

27!

Page 28: Monthly Performance Report April 2012

JetBlue Airways A14% and CF% by Day"

Individual Carrier Metrics"O

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All Marketed Flights!

28!

90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 29: Monthly Performance Report April 2012

Focus City Performance!

Performance by Aircraft Type!

Key Market Performance!

Route" CF%" D0%" D15%" A0%" A14%"

HOU-DAL" 93.4! 39.3! 77.9! 55.9! 80.8!

DAL-HOU" 93.3! 39.7! 80.9! 64.7! 83.3!

BUR-OAK" 96.0! 66.6! 91.6! 75.5! 91.6!

OAK-BUR" 95.7! 53.2! 89.4! 64.6! 90.2!

SAT-DAL" 96.3! 56.4! 84.3! 63.7! 86.7!

DAL-SAT" 96.8! 51.8! 82.8! 67.6! 83.9!

PHX-LAS" 98.1! 57.1! 87.1! 66.3! 88.4!

LAS-PHX" 97.3! 49.0! 83.8! 62.7! 84.7!

LAS-SAN" 100.0! 59.5! 86.0! 63.8! 88.0!

LAX-OAK" 98.9! 52.5! 82.3! 65.2! 82.3!

Individual Carrier Metrics"

Southwest Airlines Operations Performance April 2012: 99.3% completed, 85.9% on-time departures, 87.6% on-time arrivals!

29!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

MDW" 99.8! 51.9! 83.8! 69.5! 89.2! 10.9 min!

LAS" 99.5! 51.0! 84.2! 73.6! 90.9! 12.7 min!

BWI" 99.7! 51.6! 84.4! 72.4! 90.2! 11.8 min!

PHX" 99.3! 45.8! 81.9! 69.2! 89.0! 10.0 min!

DEN" 99.6! 51.0! 82.8! 71.7! 88.4! 12.5 min!

DAL" 97.7! 45.8! 81.4! 68.5! 85.9! 9.7 min!

Family" CF%" D0%" D15%" A0%" A14%"733" 99! 53.5! 83.5! 64.4! 85.1!735" 99.6! 53.6! 84.9! 66.8! 86.4!73G" 99.4 58.6 87.1 71.6 88.8 738" 99.4! 22.1! 69.9! 47.2! 77.3!

Page 30: Monthly Performance Report April 2012

Southwest Airlines A14% and CF% by Day"

Individual Carrier Metrics"O

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30!

90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 31: Monthly Performance Report April 2012

Focus City Performance!

Performance by Aircraft Type!

Key Market Performance!

Route" D0%" D15%" A0%" A14%"

LAS-ORD" 79.2! 85.0! 67.2! 83.2!

LGA-FLL" 60.8! 80.0! 59.2! 73.3!

ORD-LAS" 67.5! 85.8! 80.3! 86.3!

LAS-LAX" 73.3! 84.2! 75.0! 84.2!

LAX-LAS" 80.8! 88.3! 81.7! 91.7!

FLL-LGA" 51.7! 70.8! 37.5! 67.5!

LAS-DTW" 80.6! 90.7! 40.4! 72.1!

DTW-LAS" 75.0! 87.0! 60.2! 83.3!

FLL-ATL" 53.3! 68.9! 45.6! 65.6!

ACY-FLL" 85.6! 90.0! 75.6! 90.0!

Individual Carrier Metrics"

Spirit Airlines Operations Performance April 2012: 80.5% on-time departures, 77.5% on-time arrivals!

31!

Airport" D0%" D15%" A0%" A14%" Taxi-Out"

FLL" 55.5! 71.4! 57.3! 74.2! 17.7 min!

ORD" 66.1! 79.7! 59.0! 78.4! 15.9 min!

DTW" 74.0! 84.8! 51.8! 75.1! 13.0 min!

Family" D0%" D15%" A0%" A14%"

319" 67.3! 79.6! 58.7! 76.6!

320" 69.4! 83.0! 61.7! 79.8!

321" 65.7! 76.7! 60.1! 75.2!

Page 32: Monthly Performance Report April 2012

Spirit Airlines A14% and CF% by Day"

Individual Carrier Metrics"O

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32!

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%  

Page 33: Monthly Performance Report April 2012

Hub Performance! Mainline & Express!

Performance by Aircraft Type!

Key Market Performance!Route" CF%" D0%" D15%" A0%" A14%"

SFO-LAX" 99.4! 51.5! 82.0! 47.0! 73.7!EWR-ORD" 98.6! 49.7! 76.1! 57.9! 77.2!ORD-EWR" 98.4! 48.3! 74.4! 63.3! 80.1!LGA-ORD" 98.1! 72.7! 89.2! 75.8! 88.0!LAX-SFO" 99.1! 45.1! 77.3! 45.8! 70.9!SFO-ORD" 98.3! 41.9! 78.7! 60.5! 78.2!ORD-DCA" 98.8! 64.4! 87.7! 70.9! 86.0!DCA-ORD" 98.3! 68.4! 89.4! 71.6! 87.3!ORD-LGA" 99.0! 55.4! 79.7! 73.4! 84.1!ORD-SFO" 98.5! 43.1! 76.6! 69.8! 80.7!

Individual Carrier Metrics"

United Airlines Operations Performance April 2012: 98.9% completed, 82.1% on-time departures, 80.1% on-time arrivals!

33!* A330 Operated by Aer Lingus IAD-MAD!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"IAH" 99.2! 47.1! 77.7! 61.2! 80.6! 17.2 min!ORD" 99.4! 60.8! 82.8! 68.4! 85.3! 17.0 min!EWR" 98.5! 50.3! 73.9! 55.4! 73.3! 23.2 min!DEN" 99.3! 63.9! 86.4! 71.4! 87! 15.5 min!SFO" 98.1! 45.2! 74.2! 55.5! 75.1! 20.1 min!IAD" 99.1! 63.2! 83.8! 70.9! 86! 18.9 min!LAX" 99.5! 57.2! 83.1! 61.8! 82.2! 17.8 min!CLE" 99.6! 72.8! 87.5! 66.2! 85.5! 14.0 min!

Family" CF%" D0%" D15%" A0%" A14%"A319/320" 99.3! 59.3! 84.4! 66.2! 83.4!

Airbus A330*" 95.8! 47.8! 76.1! 67.4! 89.1!Boeing 737" 99.8! 46.6! 81.9! 57.9! 80.3!Boeing 747" 99.3! 39.5! 68.4! 37.7! 58.7!Boeing 757" 99.6! 52.4! 82.2! 61.3! 80.8!Boeing 767" 99.3! 50.5! 82.5! 63! 80.1!Boeing 777" 99.3! 46.5! 79.8! 55! 73.6!

ATR-72 Prop" 100! 94.6! 97.6! 94.3! 97.6!CRJ-200/700" 98.9! 70.4! 86.8! 65.8! 85!Dash-8-200" 96.9! 60.7! 72.8! 54! 70.7!

EMB-120" 97.1! 59.9! 77.6! 57.1! 76.1!EMB-170" 98.8! 71! 86.6! 59.2! 82!ERJ-145" 99.2! 65.1! 81.5! 62.4! 79.5!Saab 340" 95.4! 60.8! 70.7! 49.4! 66.7!

Operator" CF%" D0%" D15%" A0%" A14%"United" 99.6 51.4 82.4 60.7 80.6

Atlantic Southeast" 99.1 64.8 80.9 62.6 79.2 Skywest" 98.5 67.0 84.7 62.2 82.5 Colgan" 96.4 60.7 72.7 53.8 70.4

Shuttle America" 98.8 71.0 86.6 59.2 82.0 CommutAir" 96.7 67.4 76.4 55.5 73.2

GoJet" 98.6 69.0 81.9 63.2 81.2 Mesa" 98.4 79.4 91.8 80.2 92.5

Trans States" 99.3 69.6 87.3 69.1 86.0 Chautauqua" 99.5 76.1 91.1 58.6 85.4

Silver Airlways" 94.1! 23.5! 36.9! 11.2! 28.3!Cape Air" 100.0! 94.6! 97.6! 94.3! 97.6!

Aer Lingus" 95.8! 47.8! 76.1! 67.4! 89.1!

Page 34: Monthly Performance Report April 2012

United Airlines A14% and CF% by Day"

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34!

90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

102.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

4/5/12  

4/6/12  

4/7/12  

4/8/12  

4/9/12  

4/10/12  

4/11/12  

4/12/12  

4/13/12  

4/14/12  

4/15/12  

4/16/12  

4/17/12  

4/18/12  

4/19/12  

4/20/12  

4/21/12  

4/22/12  

4/23/12  

4/24/12  

4/25/12  

4/26/12  

4/27/12  

4/28/12  

4/29/12  

4/30/12  

A14%   CF%  

Page 35: Monthly Performance Report April 2012

Hub Performance! Mainline & Express!

Performance by Aircraft Type! Key Market Performance!Family" CF%" D0%" D15%" A0%" A14%"

Airbus A319/320/321" 99.7! 79.9! 93.2! 73.6! 90.6!Airbus A330" 99.7! 77.8! 88.3! 67.6! 81.7!Boeing 737" 99.8! 77.7! 93.1! 73.3! 90.9!Boeing 757" 99.9! 75.7! 91.2! 69.5! 86.1!Boeing 767" 100.0! 77.5! 89.7! 66.4! 83.2!CRJ Series" 98.9! 72.0! 87.8! 63.2! 85.0!

Dash 8-100/300" 98.3! 67.6! 85.6! 69.1! 84.8!EMB-170/175/190" 99.2! 83.6! 92.1! 69.6! 87.8!

ERJ-145" 99.0! 73.0! 87.4! 62.9! 83.1!Saab 340" 96.6! 85.5! 91.2! 84.1! 91.0!

Route" CF%" D0%" D15%" A0%" A14%"PHL-BOS" 99.2! 76.2! 88.7! 80.7! 89.7!BOS-PHL" 99.0! 87.9! 93.9! 81.2! 89.8!PHL-LGA" 98.2! 60.6! 80.4! 59.0! 75.3!LGA-PHL" 98.3! 63.8! 84.8! 63.1! 78.7!LGA-DCA" 97.5! 89.7! 94.0! 81.6! 92.9!DCA-LGA" 97.0! 82.0! 92.4! 71.9! 90.1!BOS-LGA" 99.5! 92.0! 96.3! 82.8! 92.3!LGA-BOS" 99.3! 91.5! 95.8! 85.5! 93.0!DCA-BOS" 100.0! 79.5! 91.0! 77.2! 90.0!BOS-DCA" 100.0! 89.5! 96.7! 82.4! 95.9!

Individual Carrier Metrics"

US Airways Operations Performance April 2012: 99.2% completed, 90.0% on-time departures, 87.3% on-time arrivals!

35!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

CLT" 99.6! 73.7! 90.3! 71.3! 89.8! 18.6 min!

PHL" 98.8! 71.9! 86.8! 68.8! 84.0! 18.9 min!

PHX" 99.8! 78.2! 92.4! 74.4! 93.2! 19.0 min!

DCA" 99.1! 60.3! 87.2! 69.4! 89.1! 17.7 min!

Operator" CF%" D0%" D15%" A0%" A14%"US Airways" 99.7! 79.7! 93.0! 73.8! 90.3!

Air Wisconsin" 98.4! 65.8! 82.3! 58.1! 78.8!Republic" 99.1! 82.8! 91.7! 66.6! 87.0!

PSA" 99.1! 72.1! 90.9! 66.1! 88.8!Piedmont" 98.3! 66.2! 85.1! 68.2! 84.2!

Mesa" 99.0! 80.4! 91.7! 71.1! 89.9!Skywest" 99.6! 85.8! 95.4! 62.1! 92.0!

Chautauqua" 99.2! 70.9! 88.1! 57.0! 82.1!Trans States" 98.6! 76.6! 86.2! 73.3! 84.8!

Colgan" 96.6! 85.5! 91.2! 84.1! 91.0!

Page 36: Monthly Performance Report April 2012

US Airways A14% and CF% by Day"

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90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

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A14%   CF%  

Page 37: Monthly Performance Report April 2012

Focus City Performance!

Performance by Aircraft Type!

Key Market Performance!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

SFO" 99.9! 70.7! 90.4! 75.1! 85.0! 14.4 min!

LAX" 99.9! 68.1! 91.4! 72.8! 92.5! 11.1 min!

JFK" 100.0! 47.4! 82.5! 61.8! 86.9! 21.3 min!

BOS" 100.0! 62.5! 86.2! 63.0! 93.5! 15.4 min!

Route" CF%" D0%" D15%" A0%" A14%"

LAS-SFO" 99.6! 66.8! 82.6! 69.8! 82.6!

SFO-LAS" 99.6! 73.7! 89.0! 72.9! 89.0!

SFO-LAX" 100.0! 70.6! 92.1! 64.5! 89.5!

LAX-SFO" 99.6! 65.9! 82.1! 73.8! 79.9!

JFK-LAX" 100.0! 43.9! 85.6! 80.0! 96.7!

LAX-JFK" 100.0! 60.4! 95.7! 57.9! 89.0!

SFO-JFK" 100.0! 64.2! 89.2! 65.1! 86.6!

JFK-SFO" 100.0! 50.3! 77.2! 81.9! 88.6!

SFO-SEA" 100.0! 58.3! 85.2! 73.0! 92.2!

SEA-LAX" 100.0! 77.9! 96.5! 52.2! 85.8!

Individual Carrier Metrics"

Virgin America Operations Performance April 2012: 99.9% completed, 88.3% on-time departures, 88.5% on-time arrivals!

37!

Family" CF%" D0%" D15%" A0%" A14%"

319" 99.8! 72.2! 88.6! 69.5! 88.7!

320" 99.9! 65.2! 88.2! 69.5! 88.4!

Page 38: Monthly Performance Report April 2012

Virgin America A14% and CF% by Day"

Individual Carrier Metrics"O

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90.0%  

92.0%  

94.0%  

96.0%  

98.0%  

100.0%  

50.0%  

55.0%  

60.0%  

65.0%  

70.0%  

75.0%  

80.0%  

85.0%  

90.0%  

95.0%  

100.0%  

4/1/12  

4/2/12  

4/3/12  

4/4/12  

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A14%   CF%  

Page 39: Monthly Performance Report April 2012

Notes & Methods"

Methodology. masFlight operations data is collected from various operational and schedule providers and matched using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the Federal Aviation Administration, NOAA and other government sources. !!Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part 259 or EU Regulation 261/2004.!!masFlight is a registered trademark of Marks Systems Inc.!Copyright 2012 Marks Systems Inc., masflight.com, All Rights Reserved!!For more information, please contact:!Edmund Otubuah"Director of Aviation Products"[email protected]!

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Methodology"

Page 40: Monthly Performance Report April 2012

We host, normalize, link and expose big data to users worldwide. Our vertical market solutions feature easy-to-use self-service tools. masFlight is our aviation platform focused on airlines, airports, and analysts.!

About Marks Systems"

Marks Systems provides integrated data warehousing and analysis applications for vertical markets.!!Marks Systems provides a core platform of climate, geography, population demographics, transportation/logistics, energy, and other official and commercial data sets that can be easily referenced and incorporated into other applications.!!We provide advanced query tools that can search, link, validate and present information, either through our hosted web/tablet applications, masXML, our web services interface, or our SQL hosting service.!!With extensive backgrounds in enterprise software, data warehousing, and analysis tools, our team knows validation, optimization and interface design. We set out to build a flexible, scalable solution for warehousing and linking diverse data sets by leveraging cloud infrastructure.!

Marks Systems is a privately held company based in the Washington, DC area."!!Marks Systems Inc.!4833 Rugby Avenue!Suite 301!Bethesda, MD 20814!(888) 809-2750 Toll-Free!!MarksSystems.com!!Press Contact:"[email protected]!!!

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