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Moody’s Crisis Management & Business Continuity Overview
Created by Penny Killow June 2017
2
Intro
IT & DR
IT, DR & BCP
BCM
BC, CM & Op Risk
SCM, CM & Op Risk
Global BC&CM
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At the start
Overview of Moody’s Corporation
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Research, data and software for financial risk analysis
and related professional services
Customers in 140 countries2
4,700 institutional customers; business with 86 of top
100 global banks2
» Leading global provider of credit rating opinions, insight and tools for financial
risk measurement and management
Independent provider of credit rating opinions and
related information for over 100 years
MIS provides ratings in more than 120 countries1
Ratings relationships with ~11,000 corporate issuers,
~20,000 public finance issuers and has rated and
currently monitors ~68,000 structured finance
obligations1
» 65% of total MCO revenue
» 84% of total MCO operating income
» 35% of total MCO revenue
» 16% of total MCO operating income
Note: All financial data is for the trailing twelve months ended September 30, 2016.
1 As of December 31, 2015.
2 As of March 31, 2016.
Moody’s Global Presence
1 As of September 30, 2016.
2 As of September 30, 2015.
U.S. employees non-U.S. employees total employees2
U.S. employees non-U.S. employees total employees1
3,417 7,440 10,857
2016
3,302 6,945 10,247
2015
Determining Ratings
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Business Continuity
Key Deliverable
» Train Moody’s Management to provide an organized and consolidated approach to
managing response and recovery activities following an unplanned incident
» Enable Management to provide a prompt and appropriate response to an unplanned
incident
» Recover critical business operations in a timely manner, increasing the ability of the
organization to recover from a loss or damage to the facility
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RecoverRespondPlan and Prepare
Protect & Control
Anticipate & Assess
Risk ManagementBC & Crisis
PreparednessCrisis
ManagementBusiness Continuity
Our Structure - Crisis Management Plan vs. Business Continuity Plan
Crisis Management Plan
Local (one specific office)
Focuses on all staff based in the office
Describes how to coordinate responses to an incident
TOTAL - 50 CMT Plans
Business Continuity Plan
Regional (EMEA/ APAC/ Americas)
Focuses on specific business units
Describes how to recover business activities for the business unit
TOTAL - 133 BCPs
Location 1 Crisis Management Plan
Crisis Manager –Primary & Alternate
Location 2 Crisis Management Plan
Crisis Manager –
Primary & Alternate
MA – Dept Plans
MIS – Dept Plans
MSS – Dept Plans
MIS – Dept Plans
MSS – Dept Plans
MAKS – Dept Plans
MAKS – Dept Plans
Critical Activities
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» MA
– Product Support
– Client Services (Call Centre)
» MIS
– Critical time between Rating agreed,
then announced, followed by Press
Statement and evidence of
methodologies
Regulators
» Exemplar
» ‘Conflict of Interest’
– Segregation – Different offices / floors
– Contingency = Chinese Walls
» European Securities and Market
Authorities
– Evidence of methodologies used
» Monetary Authority of Singapore
– As a Service provider
– As a company with third party
dependencies
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My Challenges
Challenges Opportunities
Global Support with 5 people Smarter not harder
In house tools Replaced with User Friendly and Lighter
Admin tools
MIT Closer Partnership – encourage ITIL SCM
Analysts in the field Hyper Awareness and vigilance training
Brexit impact Steering Groups keep BC on agenda
Keeping pace with global
regulations
Earlier engagement with Legal and
Compliance to propose solutions
Cyber Incident Response Better CERT integration and training with
CMT’s Globally
Client Requests (Audit,RFP,etc) Improved generic data – SIG*
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*Standardized Information Gathering
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Questions
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Penny Killow
AVP – Business Continuity
Global / EMEA
+44.20.7772.1762 tel
+44.7811.837365 mobile
Corporate Security & Business Continuity contacts:
