MRS-SAP

SAP Confidential Information This presentation and SAP Strategy and strategic direction are subject to and MAY be changed without notice. This

document is provided without a warranty of any kind, either express or implied, including but NOT limited to implied

warranties of merchantability, fitness for particular purpose, or non-infringement

Produced by: Platinum Sponsor Premier Sponsor

PM made easier with

Multiresource Scheduling 800

Brian Larson SAP Custom Development – Americas



warranties of merchantability, fitness for particular purpose, or non-infringement © SAP 2008 / Page 2

SAP CD/ Innovative Business Solution

• Part of the SAP Field Services Group

• Ten Development Centers worldwide

o Four in the Americas

o Two in EMEA (Germany)

o Four in APJ

• 18 Customer engagement centers

• Close relationship with SAP Core development




Multiresource Scheduling – an Introduction

MRS – What‟s coming

What MRS does for the EAM community

Key points to Take Home

Questions

Today’s Agenda




Scheduling is a tough job when you don’t

know when employees are available…




...if you don’t have the insight on how they

spend their time ...




…and if you are not aware of the progress

of the jobs they were assigned to!




Why SAP Multiresource Scheduling?

Walking around in the plant I see my

technicians doing nothing, on the other

hand I have signed overtime permits!

It looks like my technicians don’t know which jobs they should

do!

I am convinced that I approve invoices from contractors for jobs my technicians could have

done!

Should I continue to employ the current

number of schedulers I have looking into these

problems?

Please HELP !!!!




Process Overview: Scheduling with MRS

•ERP Plant Maintenance (EAM)

Maintenance plan

Notifications

Order

•ERP Project System (PS)

Project Definition

Project Structure

Network

Identification of

Work demand

Scheduling on

work center

level

Scheduling of

human

resources and

tools

Order confirma-

tion and

completion

optional

Multi Resource Scheduling (MRS)

Intuitive to use graphical planning board

Capacity overview of work centers

Employee availability

1 2 3 4 5

Create Order

/ Network




© SAP 2008 / Page 9

MRS Scenario Overview for EAM

Planning and Scheduling

Demands

Plant Maintenance/

Service Order Project System

Network

Capacity Management

Graphical Planning Board

Resources

People Tools

• Preventative maintenance

scheduled work order

• Online Adobe Form

• Line operator shutdown

• Counter based work order

•…

• Work Order Form

• Online notification

• Pager

•…

Qualifications Availability




Overview of Resource Screen

Slide 10

• Scheduling at resource possible

• Specialty tools and people

together

• All info from Work demands are

available.

• Highly configurable

• Highly personalizable

• Easy to use

• one of three MRS scheduling

views.




Dispatching Scenarios with MRS •Manual Planning

o The resource planner manually creates assignments (e.g. via Drag&Drop) in the MRS Graphical Planning Board

o Supported by Alert Monitor

o Selected important features

Qualification Matching

Simultaneous Planning of tool resources

Visualization of travel times

Display of clocking data (actual data)

Capacitive Planning

Teams

•Resource Selection

o Identical to “Manual Planning” but resource planner can select resources based on different criteria (resource planning node/crew, Qualification, Preferred Technician)

•Automatic Planning

o Several functions support the resource planner

Automatic scheduling based on availability and qualification in addition partner role)

Utilization based automatic scheduling

Intelligent Shifting

•Optimization

o An optimization engine proposes an optimized schedule (travel times, SLA dates etc.)

Low Volume

High Volume





MRS – What’s coming

What MRS 800 does for the EAM community


Questions

Today’s Agenda




Legal Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. The information included is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. The document itself and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This information is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document and shall have no liability for damages of any kind that may result from the use of these materials, except if such damages were caused by SAP intentionally or grossly negligent.




Roadmap of MRS

MRS 200 based on R/3 4.7

MRS 500 based on ERP2004

MRS 190 based on R/3 4.6c

MRS 600 based on ECC 6.0

MRS 610

2004 2006 2005 2007 2008 2009 2010

MRS 700

SAP Standard Product

Adaptable Custom

Solution

2011

MRS 800

planned

Manual Scheduling based on

Plant Maintenance / Customer

Service (PM/CS)

Automation and

Optimization

Project Staffing

(Integration with PS and

cProjects)

Web based User

Interfaces

Integration with CRM

Service

Multi backend support

Enhanced Web Interfaces

Mass Changes

Enhanced Appointment

Booking






What MRS 800 does for the EAM community


Questions

Today’s Agenda




• Enhanced Web-enabled scheduling

o Low-cost enablement for scheduling from anywhere

o Still a full-feature product with time-saving functions

• Material Availability integration

o Check MATP results in MRS

o Invoke MATP in MRS

• Work Center Scheduling View

o Bulk Changes to orders (scheduling of orders and/or operations)

o Mass Dispatching

o Shift and interval support

• Usability Improvements

EAM Relevant MRS 800 enhancements




Data Selection

Selection by Resource

Planning Node

Selection by Date Period

Single Value Selection

Saving and Loading of

Variants




List-based assignments and resources




Graphical Resource w/ Demand ALVPlanning




Editing of Assignments

1. Creation of Assignments as Drafts in Gantt

chart

2. Draft shows planned duration of Demand and

allows creation of Assignment via Drag & Drop

3. Assignments can be changed by Drag & Drop

4. Assignments can be copied

5. Assignment Detail screen




• Web-enabled scheduling




o Check MATP in MRS




o Mass Dispatching







Material Availability in MRS

Requirements:

Some schedulers need tighter validation window for MATP checks:

For PM order, Header order status is not always current: (NMVP – not checked, MSPT

material shortage, MACM Material committed)

Must ensure available parts (stock and non-stock) before

dispatching work

The Solution:

Invoke MATP in MRS

Provide ATP checking automatically when time is close on an order

Support running MATP in the batch




Material Availability in MRS Invoked from PPB or in

batch

Status show MATP of the

demand.

Color of the Demand can

show the MATP status via

configuration

MATP check results can

be shown in MRS

Alerts can show the ATP

runs results




MATP invoked on Demands At the Demand

Header

At the Demand

Operation

In any demand

display




Viewing the results: Parts Availability List




Viewing the results: Demand Status

Alert messages

Color configuration




MATP and individual Resource Stock Check MATP against

resource‟s stock

Part of Suitable Resource

One/Two step process








o Check MATP in MRS




o Mass Dispatching







Bulk / Mass changes of orders/ Operations

• Allow Selection of Operations to move as a group.

• Move dates of multiple operation and orders

simultaneous in planning board

• Move order header „basic start date‟ by X days and

start the PM/CS scheduling function

• Move order header „basic start date‟ by X days,

after removing date restrictions on operations and

invoke scheduling

• Move operation „must start‟ date and „must end‟ date

(with and without start scheduling) analogues to the

existing drag & drop function for single operations




Mass Dispatching Select items and set the status




Shift and interval support MRS can model each WC

shift as a logical WC

Interval and shifts are

honored.

Less WC management








o Check MATP in MRS


• WorkCenter Scheduling View


o Mass Dispatching







Other enhancements to MRS 800

© SAP 2007 / Page 34

• General functional enhancements ■ Examples: More generic supervisor flag,

■ Time dependent teams,

■ Schedule compliance report,

■ Copy time allocation

• Usability ■ Sorting of resources

■ Save screen positions of user

• Enhancements Appointment Booking – ■ Capacity reserve

• Enhanced cProject Integration ■ Calendar display to create assignments

• Project Planning ■ Automatic assignment updates

• Web based Resource Management ■ Various enhancements

• Material Logistics ■ Check availability in MRS

■ Support of van stock scenario

• Additional Preconfiguration ■ Additional work list fields

■ Integration of confirmations

■ Assignment descriptions / tooltips








Questions

Today’s Agenda




• Addresses EAM/PM needs: o WC scheduling, resource/tools scheduling, MATP, Skills Matching. Etc…

• Easy to use, with all scheduling data in one workbench

• Holistic / Integrated solution

o Tightly or loosely to PM and PS, with H/R/BP and MM, Mobile,

maps/GIS

• Dynamic and Improving o Tighter Integration with Material Management / Material Availability

o Improved Mass Change / Bulk Changes

o Improve Work Center functionality

Key Takeaways of MRS 800




Tangible benefits of Multiresource Scheduling

(*) Maximum means: Realized in dedicated Customer Cases

TECHNICIAN

COMPANY

SCHEDULER

AVERAGE MAXIMUM( *)

Improvement Productivity

Reduction Overtime

Improvement Productivity

Reduction Spent on 3rd Party contracting

10%

10%

20%

10% 25%

25%

50%

25%




Key Takeaways for MRS

CUSTOMER SATISFACTION Improve your customer service level by having the right service at the right

location at the right time

RESPONSIVENESS React to changing maintenance demands by flexibly adjusting your

schedules

COST

REDUCTION

Reduce the idle time of your maintenance staff and tools by optimizing your

resource utilization. Save additional cost by streamlining your dispatching

processes.

TRANSPARENCY Get a comprehensive and up-to-date planning overview with an intuitive

graphical scheduling tool

Resulting in HIGHER SCALABILITY of your maintenance business with increased

SERVICE LEVEL and PROFITABILITY




MRS – a little History




Questions

Today’s Agenda




Produced by: Platinum Sponsor Premier Sponsor

Brian Larson

SAP CD – MRS Local Solution Owner - Americas

[email protected]

Balaji Maheswaram

SAP CD – MRS Local Solution Owner - Americas

[email protected]

Documents

MRS-SAP