RESUME SHIPRA SINGH

E-Mail: shippysinghdh31@yahoo.com

Cell +91 8527331898

Total Experience:

- Currently working with Adobe Services (Since 1June 2015 – till now)

- 8 Months Experience with Dell Technologies (October 2014 - May 2015)

- 1 Year 8 Months, Experience with Starfish E-services PVT LTD (March 2013 - October 2014).

Career Objective

My objective is to work hard and efficiently in which ever task I undertake and achieve excellence in that project. To be a part of esteemed organization, accept challenges and move up the ladder of life with an aim to make the parent company a leader in the years to come and simultaneously grow in the terms of expertise and experience.

Education Profile

MBA (Finance and International Business)From Maharshi Dayanand University, Ramanujan College of Management, Palwal (2013- 2015)

Bachelor of Engineering (Electronics and Communications) from Maharshi Dayanand University, Modern Vidya Niketan, Palwal (2008-2012).

Higher secondary education – 2008 From Kendriya Vidyalaya No.2, Faridabad (Central board of secondary education).

Senior secondary education - 2006 From Kendriya Vidyalaya No.2, Faridabad (Central board of secondary education).

Job Roles

Organization: STARFISH E -SERVICES:

Helped international customers with the technical issues related to computer including, anti-virus, software issue, computer performance etc., Managed meetings, created monthly reports for team.

Upselling of specialist support and cross products. Creating fresh accounts and registering new customers.

Personal Skills: Good Team Player, Result

Oriented. Good aptitude to learn new

things. Analytical thinker Ability to Work With Little or

No Supervision Sports – Volleyball Basketball, Badminton.

Organization: DELL TECHNOLOGIES:

Designation: Client Technical Support AssociateDuration: Oct 2014 – May 2015Team: DTC (Dell Tech Concierge)Role: Video and audio based product’s technical support Products: Dell hardware, anti-virus, Concierge service selling.

Responsibilities:

Helped international customers on phone with the hardware and software related issues of Dell computers such as, graphic card, processor, no boot issue, blue screen of death, virus issue, and network establish, etc., created weekly and monthly reports for team and prepared the same for presentation in front of managers quarterly.

Selling paid concierge service to customers.

Organization: Adobe:

Designation: Product Support ConsultantTeam: DVA (Digital Video and Audio)Role: Video and audio based product’s technical support Products: Premiere Pro, After Effects, Audition, Encore, Media Encoder, SpeedGrade, Prelude, Premiere Elements.

Responsibilities:

Providing configuration, installation , activation, launch and updates support for all DVA applications

Compatibility support of third party hardware’s and software’s with different Video/Audio products

Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and fax) using the Best Practice guidelines.

Contact and Personal Details

Present Address :

Shipra SinghD/o Mr. Surendra Pal SinghH-NO- 8395, H-Block, Near KD Public School, In front of Prem Gali, Nangla Enclave Part 2, NITFaridabad- 121001

MOB. 8527331898, 9999577252

Personal Details:

Father’s name : Surendra Pal Singh Mother’s name : Madhulika SinghSex: : FemaleDOB: : 20 Sept 1991Marital Status: Single.Languages Known: English & Hindi.

Computer/Hardware/Software skills

- Outlook proficiency- MS Office Suite- Presentations- All computer basics and advanced info- Operating systems (Windows and MAC)

Adobe softwares (Video Softwares):

- Adobe Premiere pro- Adobe After effects- Adobe Media Encoder- Adobe Speedgrade etc.

Certified Courses

Six months training of core JAVA from Aptech Institute, Faridabad

Core Competencies

Can work effectively in team as well as individually Effective Communication and Interpersonal skills with

good customer handling skills Motivated by individual and team achievement Eager to meet challenges and quickly assimilate new

conceptsAbility to work under pressure and deliver on tight deadlines