National Bank of Abu Dhabi PJSC General Terms and ...€¦ · National Bank of Abu Dhabi, P.O. Box: 28886, Abu Dhabi, UAE, Call Centre: 600 56 6223 iv) Cardholder will exercise every

National Bank of Abu Dhabi, P.O. Box: 28886, Abu Dhabi, UAE, Call Centre: 600 56 6223

1. DEFINITIONS

i) “Bank” means National Bank of Abu Dhabi, its successor(s) and/or assignee(s);

ii) “Card Account” means the credit card account maintained by the bank in relation to any Card purchases, Cash

Advances, interest and any other charges applied to Cardholder’s Card;

iii) “Cash Advances” means any Cash Advance obtained by the use of the Card, the Card number or in any manner

authorised by the Cardholder for cash debits to the Card Account;

iv) “Card” means the NBAD VISA Card and/or MasterCard issued to a Cardholder;

v) “Cardholder” means the Principal Cardholder or a Supplementary Cardholder for whose use a Card is issued by

the Bank;

vi) “Credit Limit” means the maximum drawing permitted on the Card as determined and notified to the Principal

Cardholder by the Bank from time to time;

vii) “Debit Balance” means the total of all Card payments, Cash Advances, interest, handling charges, fees and

other sums debited by the Bank to the Card Account as reduced by any effective credits into the Card Account;

viii) “PIN” means a Personal Identification Number issued to the Cardholder;

ix) “Principal Cardholder” means a person in whose name a “Card Account” as defined below is maintained by the

Bank;

x) “Supplementary Cardholder” means a Cardholder nominated by the Principal Cardholder under condition 3

(below).

2. USE OF THE CARD

The Card must be signed by the Cardholder immediately on receipt and may only be used:

i) By the Cardholder,

ii) Subject to the terms and conditions current at the time of use,

iii) Within the available balance in his/her Card Account,

iv) During the validity period embossed on the Card,

v) Subject to the right of the Bank, in its absolute discretion and without prior notice, at any time to withdraw the

right to use the Card for, or to refuse any request for authorisation of any particular Card payment or Cash

Advance and to communicate any such withdrawal or refusal to any third party.

3. SUPPLEMENTARY CARDS

The Bank may issue Supplementary Cards to the immediate family members of the Principal Cardholder. However,

the Principal Cardholder will be irrevocably and fully liable for all amounts which may arise from the use of such

Supplementary Card(s) or Card number(s).

4. RENEWAL

The Bank will renew the Cards at its respective expiry date and will debit the renewal fee, if applicable to the Card

Account and will continue to do so until and unless the Cardholder instructs the Bank in writing to stop the

renewal of either the Primary or the Supplementary or both Cards at least 45 days prior to the Card Expiry Date, in

this case, the Securities (Salary/Guarantee/Deposits) will be released after the return of the card to the Bank for

cancellation and full settlement of all the amounts outstanding under the Card Account.

5. THE CARD ACCOUNT

i) The Bank will debit the Card Account with the amounts of all fees, Card payments and Cash Advances, any other

liabilities of the Cardholder and any loss incurred by the Bank arising from the use of the Card. The Principal

Cardholder will be liable to pay the Bank all amounts so debited whether or not a Sale or Cash Advance Voucher is

signed by a Cardholder.

ii) The Bank may set-off the liability of the Principal Cardholder under this agreement against another account of

the Principal Cardholder with the Bank.

iii) The Bank will normally send a periodic statement showing details of all amounts debited to the Card Account.

iv) The data and information contained in the periodic statement of account sent to the Cardholder by the Bank

shall form conclusive evidence of the Cardholder’s indebtedness thereof.

v) The amount of any Card payment or Cash Advance in a currency other than UAE Dirhams will be converted at a

rate of exchange determined by the Bank for the date when the Card payment or Cash Advance is debited to the

Card Account.

vi) Subject to any limitation imposed by law, all amounts due in connection with the Card Account will be

immediately payable in full on the commission of an act of bankruptcy by or on the death of, the Principal

Cardholder or, at the Bank’s discretion.

National Bank of Abu Dhabi PJSC

– General Terms and Conditions for Credit Card


vii) The Bank shall apply an Overlimit Fee if the outstanding Balance exceeds the prescribed Credit Limit in the

Card Account. The fee shall continue to be applied by the Bank each month if the outstanding Balance in the Card

Account exceeded the Credit Limit. This fee shall be based on the prevailing rates charged by the Bank which may

vary from time to time as determined by the Bank at its sole discretion and determination. Under these

circumstances, the Bank is also entitled at its sole discretion to cancel the Card and/or any Supplementary Card,

without notice to the Cardholder or Supplementary Cardholder, and any outstanding balance on the Card Account

at that time shall immediately become due and payable.

viii) The Cardholder is bound to always keep the outstanding Balance of the Card equal to or below the prescribed

Credit Limit as currently sanctioned by the Bank. The Bank, at its discretion, may allow certain transactions to be

processed even though it would result in the card going over limit.

ix) The Cardholder may at any time request the Bank to increase the Credit Limit but the Bank may or may not

agree to such request. The Bank may at any time reduce the Credit Limit or stop providing further credit without

the Cardholder’s consent.

6. INTEREST

i) If the outstanding amount, as shown on the monthly statement of card account, is not paid in full on or before the

due date, interest shall be levied on the amount outstanding from the transaction date.

ii) Cash Advance transactions will attract interest from the date of the relevant transaction.

iii) The Bank shall have the right, from time to time, at its own discretion and subject to the rates prevailing in the

market, to modify the applicable interest rates by serving a notice to the Cardholder.

The new interest rate shall be applied as of the date determined by the Bank in the notice served to the Cardholder

without the need to obtain the Cardholder’s consent.

7. WITHDRAWAL OF USE OF THE CARD

The Bank may at any time without notice cancel or suspend the right to use the Card or refuse to re-issue, renew or

replace any Card, without affecting the Cardholder’s obligations made in this agreement which shall remain in

force until all liabilities of the Card have been fully and satisfactorily settled.

8. TERMINATION

i) The Principal Cardholder may terminate the Card Account by written notice to the Bank. Such termination shall

only be effective on the return to and receipt by the Bank of all Cards issued for use on the Card Account and the

settlement of all liabilities of the Cardholder. All usage prior to termination will be binding on the Cardholder.

Until termination of the Card Account, the Bank may re-issue Cards from time to time for use by the Cardholders in

accordance with these Terms and Conditions.

ii) The Securities (Salary/Guarantee/Deposits) will be released after 30 days from the date of the Card(s) being

physically returned to the Bank for cancellation and full settlement of all amounts outstanding under the Card

Account.

9. SAFEGUARDING THE CARD AND PIN AND LIABILITY FOR LOST, STOLEN OR MISUSED CARDS

i) The Card and related PIN are issued by the Bank at the full risk of the Cardholder and the Cardholder shall be

responsible for all transactions carried out by the Cardholder or anyone else with the Cardholder’s knowledge and

consent.

ii) If the Cardholder notifies the Bank of the loss, theft, misuse or Unauthorized Transaction on his Card, the Bank

will be responsible for the actual loss arising from any Unauthorized Transaction that occurred after notification

and only up to the assigned credit limit of the Card. Where the Bank is responsible, the Bank will refund the

amount of the Unauthorized Transaction, including any resulting interest or charges relating to the transaction. If

the Bank later become aware of evidence that shows the Bank is not responsible for the transaction, the Bank will

recover an amount equal to the refund from Cardholder’s account.

iii) The Bank shall not be held responsible in any way whatsoever for the loss, misuse of the Card and/or PIN and

the Cardholder will be responsible for all losses if:

a) the Cardholder act fraudulently;

b) the Cardholder voluntarily discloses the PIN to anyone, including a family member or friend;

c) the Cardholder writes or indicate the PIN on the Card;

d) the Cardholder keep record of the PIN with any article or articles carried with the Card or which might be

lost or stolen with the Card without taking reasonable steps to carefully disguise the PIN or prevent

unauthorized access to that record;

e) the Cardholder acts with extreme carelessness in failing to protect the security of the PIN. In this case, the

Cardholder shall be liable for the losses which occur before the Bank is notified of the loss, theft or

Unauthorized Transaction on the Card;

f) the Cardholder contributed to the loss by leaving a Card in an ATM.


iv) Cardholder will exercise every possible care to prevent the Card and related PIN from being lost or stolen and

will notify the Bank immediately and confirm in writing any loss or theft of the same.

v) The Bank may decide to investigate any Unauthorized Transactions. The Cardholder must co-operate with the

Bank, the police and any other concerned authorities to recover lost or stolen Cards and to investigate any

Unauthorized Transactions. If the Cardholder is asked to report Unauthorized Transactions, lost or stolen Cards to

the police or any other concerned authorities, the Cardholder must do so immediately and in any event within

seven (7) days of being asked. If the Cardholder recovers the Card, the Cardholder must not use it and should

destroy the Card by cutting it in half and return it to the Bank.

10. REFUNDS AND CARDHOLDER CLAIMS

i) The Card Account will be credited with a refund in respect of a Card payment or Cash Advance only upon

receipt by the Bank of a refund voucher or other refund verification acceptable to it. Subject to any rights vested in

the Principal Cardholder by law, no claim by a Cardholder against a third party may be the subject of a defence or

counter claim against the Bank.

ii) The Bank shall not be liable in any way if the Card is not honoured by a third party.

iii) The Bank shall not be responsible for goods or services purchased by the Cardholder on the Card and in all

circumstances the Cardholder must honour all vouchers/transactions executed.

11. VARIATION OF TERMS AND CONDITIONS

i) The Bank may vary these Terms and Conditions at any time or times whether or not a similar variation is made to

the Terms and Conditions with any other Cardholder(s). Subject to the requirements of law, notification of any such

variation shall be given to the Principal Cardholder by the Bank either in writing or by publication thereof by such

means as the Bank may select and a variation so notified shall be binding on the Cardholder.

ii) The Bank will consider that the Cardholder has accepted the changes if the Cardholder keeps or uses the Card

thereafter.

iii) If the Cardholder does not accept such changes, then the Cardholder may wish to terminate the Card Account in

accordance with clause 8 (Termination).

12. GENERAL

i) The Bank will not maintain copies of signed Card transaction vouchers (sale vouchers). In case of a dispute, the

bank may, upon the written request of the Cardholder, provide a photocopy or microfiche copy of the disputed

transaction voucher as a documentary proof of the debit transaction, provided that such request is presented to the

Bank within 30 days from the relevant statement date. In no event will such request be entertained if the disputed

transaction date is over 60 days.

ii) Cardholder must verify all Card transactions appearing on his/her Card statement. In case of any

discrepancy(ies) or dispute, Cardholder must notify the Branch Manager or the NBAD Card Centre in writing

within 15 days of the statement date, failing which, all Card transactions will be confirmed as correct.

iii) Card may be collected by the Cardholder or sent by Courier to the address notified to the Bank by the

Cardholder at the sole risk of Cardholder.

iv) Cardholder shall sign the Card immediately upon receipt and such signatures will constitute binding and

conclusive evidence of the confirmation of the Cardholder to be bound by the Terms & Conditions notwithstanding

that the Bank is not notified of the Cardholder’s receipt of the Card.

v) The Bank issues Cards on the understanding that goods, tickets or services obtained with a Card will not be

resold or returned for cash refund. However, goods or tickets may be returned for credit to the Card Account

provided the merchant accepts such returns.

vi) Card must not be used for any unlawful purpose, including the purchase of goods and services prohibited by

local law/jurisdiction.

vii) To ensure international acceptability, information about a Card Account may be transferred confidentially

within the worldwide VISA and/or MasterCard networks, at the Bank’s sole discretion.

viii) The Bank may at its sole discretion or if required to do so, disclose any information concerning the Card

Account, any data relating to Cardholder and any credit facility availed or to be availed by Cardholder (including

and not limited to details of credit card transactions, repayment history and defaults) which the Bank deems fit:

(a) To its agent(s) (if any) appointed at any time in connection with the administration of the Card,

(b) To any member of NBAD group, any other bank or financial institution,

(c) To Etihad credit bureau, agency and/or any other institution as required in order for the Bank to consider

Cardholder’s application or provide the Cardholder with its services.

ix) Cardholder agrees to the disclosure of their personal data to Real Madrid so as to receive information, whether

by e-mail or other electronic means, about products and/ or services of Real Madrid in the following terms. The

data provided by the cardholder to NBAD may be disclosed to Real Madrid C.F., with corporate address at Concha

Espina n°1, 28036 Madrid, and will be incorporated to an automated database under its responsibility. The purpose

for which the data will be processed by Real Madrid C.F. include statistical activities, sending through ordinary or


electronic means commercial information about products or services marketed currently or in the future by Real

Madrid C.F., information about events, promotions, news and novelties of Real Madrid C.F., invitation to prize

draws and information about benefits offered by Real Madrid C.F. NBAD.

x) The Bank may in certain cases be obligated to report information and account balances of Cardholder whom it

deems, due to reasonable expectation, to be a foreign resident, citizen or person of a foreign government or

jurisdiction. This information will only be shared with the relevant foreign tax authority or government of that

foreign jurisdiction. Cardholder acknowledges that the Bank will perform this duty without any liability on its part

and it shall not be considered a breach of any duty of confidentiality owed to the Cardholder.

xi) To check instructions and to ensure that the Bank is meeting its service standards, the Cardholder consents and

agrees that the Bank may record or monitor telephone calls and electronic communications between the Cardholder

and the Bank. Any recordings remain the Bank’s property and may be produced by the Bank in court or other

official proceedings.

xii) Cardholder authorises the Bank to obtain and/or verify, from time to time, any information or data relating to

Cardholder as the Bank may deem appropriate from any third party as the Bank in its sole discretion may

determine. Cardholder also understands that he/she will receive marketing communication in the form of e-mail or

SMS from the Bank from time to time.

xiii) The Cardholder shall immediately notify the Bank in writing, of any change of his/her name or address.

xiv) The Bank shall not be liable if it is unable to perform its obligations due (directly or indirectly) to the failure of

any machine, data processing system or transaction link, or anything outside the control of the Bank, its agents or

sub-contractors. Even if the Bank is unable to produce or send a statement, the Principal Cardholder’s liability shall

continue.

xv) If the Cardholder pays the Bank any amount which is in excess of the Total Payment Due of the Card, the Bank

retains the right as it deems necessary, to verify the reasons for such excess payments and accordingly to process or

not to process such payments and to return the payments to the Cardholder.

xvi) Registration for Internet shopping: Cardholder agrees to register for VBV/Secure code as outlined in the

relevant VBV/Secure code booklet and agrees to be fully liable for any transactions conducted via Internet without

registration should they be reported as unauthorised/fraudulent later.

xvii) These Terms & Conditions shall be construed and governed by the laws for the time being in force in the

United Arab Emirates.

xviii) The bank shall have the right, at any time and in its sole discretion, to merge the accounts of all cards in one

account.

xix) The Bank reserves the right, at its absolute discretion, to amend and/or supplement these terms and conditions

at any time without any prior notification to the Cardholder. Any such amendments or supplements shall be

provided on the Bank’s website at http://www.nbad.com.

13. EASY PAYMENT PLAN (EPP) TERMS & CONDITIONS

The following terms and conditions are applicable to the Easy Payment Plan.

13.1. GENERAL

i) The Easy Payment Plan (EPP) is available to National Bank of Abu Dhabi (the “Bank”) credit cardholders

(“Cardholders”).

ii) The purpose of the EPP is to enable the Cardholder to purchase selected goods and services using the Credit

Limit available on the Cardholder’s Card Account and to repay the amount of the purchase in equal monthly

instalments in accordance with these EPP terms and conditions.

13.2. ELIGIBILITY

The EPP is offered exclusively to the Cardholder, as long as the Cardholder’s Card Account is in good standing as

per these Terms and Conditions. Every Cardholder is automatically eligible to participate in the EPP. Transactions

made by both Primary and Supplementary Cardholders can be converted into EPP. However, the request to

convert the transaction into EPP can be made only by Primary Cardholder.

13.3. CONDUCTING AN EPP TRANSACTION

0% EPP (EPP where interest is not required to be paid to the Bank)

i) The 0% EPP will be available for select goods and services offered by specific merchants determined by the Bank

from time to time.

ii) When availing of the EPP for the select goods and services, the total amount payable to the Bank (the “Total EPP

Price”) will be the sum of the purchase price of the goods and services and the deferred payment charges.

iii) The select goods and services offered by the specific merchants, the applicable deferred payment charges, the

number of monthly instalments to be paid and the total period over which such monthly instalments shall be paid

http://www.nbad.com/


(the “EPP Term”) with respect to each good and service shall be determined by the Bank from time to time and

communicated to the Cardholder accordingly (hereinafter referred to as the ”Offer”).

iv) The deferred payment charges and the EPP Term may vary from one Offer to another.

v) The Bank will authorise an EPP transaction provided that the amount of the EPP transaction is within the

Cardholder’s available Credit Limit and that the Card Account is in good standing as per these Terms and

Conditions at the time of the transaction.

vi) If the Cardholder is interested in availing of any Offer under the EPP, the Cardholder has to make the purchase

at the specific merchant. The Cardholder will have to subsequently call National Bank of Abu Dhabi Call Centre on

600 56 6223 or any other number determined by the Bank and request to convert the transaction to an EPP

transaction. The Bank will process the Cardholder’s request in accordance with these EPP terms and conditions and

the terms applicable to the specific Offer in respect of the deferred payment charges and the EPP Term. If the Bank

approves conversion of the transaction to an EPP transaction, the Cardholder will be notified as to the deferred

payment charges, the EPP Term and the EPP Monthly Instalments on the first Statement of Account following the

date of conversion of the transaction to an EPP transaction.

vii) Only transactions within 45 days from the date of purchase will be eligible for EPP.

viii) In case of cancellation of EPP, there will be a charge determined by the Bank in its discretion to process the

cancellation.

EPP (where interest is required to be paid to the Bank)

i) The EPP will be available for all goods and services offered by any merchant inside and outside the UAE, subject

to minimum transaction amount to be determined by the Bank from time to time.

ii) When availing the EPP, the total amount payable to the Bank (the “Total EPP Price”) will be the sum of the

purchase price of the goods and services, the interest payable and the deferred payment charges.

iii) The applicable deferred payment charges, the interest payable and the number of monthly instalments to be

paid and the total period over which such instalments shall be paid (the “EPP Term”) with respect to each good and

service shall be determined by the Bank from time to time and communicated to the Cardholder accordingly

(hereinafter referred to as the ”Offer”).

iv) The deferred payment charges, interest rate payable and the EPP Term may vary according to the customer

profile with the Bank.

v) The Bank will authorise an EPP transaction provided that the amount of the EPP transaction is within the

Cardholder’s available Credit Limit and that the Card Account is in good standing per these Terms and Conditions

at the time of the transaction.

vi) If the Cardholder is interested in availing of any Offer under the EPP, the Cardholder has to make the purchase.

The Cardholder will have to subsequently call National Bank of Abu Dhabi Call Centre on 600 56 6223 or any other

number determined by the Bank and request to convert the transaction to an EPP transaction. The Bank will process

the Cardholder’s request in accordance with these EPP terms and conditions and the terms applicable to the specific

Offer in respect of the deferred payment charges and the EPP Term. If the Bank approves conversion of the

transaction to an EPP transaction, the Cardholder will be notified as to the deferred payment charges, the EPP Term

and the EPP Monthly Instalments on the first Statement of Account following the date of conversion of the

transaction to an EPP transaction.

vii) Cash withdrawal or any other cash like transactions through ATM or any other means cannot be converted to

EPP.

viii) Only transactions within 45 days from the date of purchase will be eligible for EPP.

ix) In case of cancellation of EPP, there will be a charge determined by the Bank in its discretion to process the

cancellation.

13.4. BILLING AND PAYMENT OF THE EPP INSTALMENTS

i) The amount to be paid every month, the “EPP Monthly Instalment,” will be computed by dividing the total sum

of the transaction amount converted to EPP, the deferred payment charges and the interest charges by the EPP

term.

ii) The EPP Monthly Instalments will be charged to the Card Account starting from the Statement of Account

immediately following the EPP booking date and every month thereafter until the full payment of the Total EPP

Price.

iii) When a Cardholder makes a purchase(s) under the EPP, the Minimum Payment Due for the Card Account will

be the sum of the EPP Monthly Instalment(s) plus all other outstanding transactions multiplied by the required

payment percentage determined by the Bank, plus any excess amounts over the Credit Limit and all past due

amounts, if any.

iv) If the Cardholder pays less than the Minimum Payment Due by the Payment Due Date specified in the

Statement of Account, interest and charges as per EPP Terms and Conditions and the NBAD Credit Card Terms

and Conditions hereof and the Schedule of Fees and Charges will be applicable.


v) In case of early settlement of EPP transaction before the EPP term, an early settlement fee will be charged to the

Cardholder.

vi) If the Cardholder:

(i) Fails to make payment in full of two (2) consecutive or four inconsecutive EPP Monthly Instalments and/or,

(ii) Defaults any of his obligations under these terms and conditions or the general terms and conditions of the

credit cards and/or,

(iii) Fails to pay due amounts to National Bank of Abu Dhabi on Payment Due Date,

then the entire outstanding balance of the Card shall immediately become due and payable by the Cardholder,

and the Bank shall have right to demand the immediate payment thereof at its discretion.

vii) If the Card Account is closed prior to the payment in full of the Total EPP Price, the unbilled amount of the

Total EPP Price will be immediately billed to the Cardholder. The entire outstanding balance of the Card Account

shall immediately become due and payable by the Cardholder, and the Bank shall have the right to demand the

immediate payment thereof at its discretion.

13.5. PRODUCT LIABILITY

i) The Bank will not be liable for any damage or loss incurred by the Cardholder arising out of the purchase,

installation, and use or otherwise of the good(s) and/or service(s) under the EPP nor shall the Bank be responsible

in any way for the quality of the goods and/or services purchased under the EPP. Any complaint as to the quality of

the goods purchased or services rendered through the EPP shall be referred to the relevant supplier or merchant

and shall not affect the Cardholder’s obligation to continue paying the EPP Monthly Instalments to the Bank. The

purchase of the goods and/or services under the EPP shall be subject to the terms and conditions of the seller or

provider of the goods and/or services, which are of no concern to the Bank or to the obligation of the Cardholder to

pay the EPP Monthly Instalments to the Bank.

13.6. MODIFICATIONS, AMENDMENTS AND CANCELLATION

i) The Bank is entitled at any time and without any prior notice or liability to the Cardholder in any manner

whatsoever to terminate the EPP or cancel or vary its benefits or features, or vary, or add or delete any of the EPP

terms and conditions. However, the termination of the EPP shall not affect the transactions concluded by the

Cardholder and accepted by the Bank under the EPP before such decision nor the Cardholder’s obligations to pay

the EPP Monthly Instalments with respect to such transactions. The Bank is also entitled to determine a floor limit

for the minimum purchase amount allowable under the EPP for each particular Offer.

ii) The Bank shall be entitled to disallow or refuse any transaction submitted by the Cardholder to it under the EPP

without providing any reason whatsoever.

13.7 ACCEPTANCE OF TELEPHONIC INSTRUCTIONS

i) The Cardholder authorises the Bank to accept telephone instructions given to the Bank to convert a transaction

into EPP whenever the Bank receives a telephone call from the Cardholder.

ii) The Cardholder agrees that the confirmation by the caller of the Cardholder’s identity will be sufficient evidence

for the Bank to identify the caller and to act upon his/her instructions.

iii) The Cardholder agrees to the recording of such telephone calls by the Bank and accepts such recordings as

evidence before a Court of Law or any other legal proceedings with regards to all the particulars of the EPP

including, but not limited to issuance of the EPP, the Total EPP Price, the EPP Term, the EPP Monthly Instalments,

etc.

13.8. MISCELLANEOUS

i) The Bank shall not be responsible for any delay in the transmission to the Bank of evidence of an EPP transaction

by the specified merchants or any other third party.

13.9. APPLICABLE LAW

i) These Terms & Conditions shall be construed and governed by the federal laws for the time being in force in the

United Arab Emirates as they are applied in the Emirate of Abu Dhabi and the laws of the Emirate of Abu Dhabi.

14. EASY CASH TERMS & CONDITIONS

i) The total amount advanced to the Cardholder by the Bank under the Easy Cash Programme (the “Easy Cash

Amount”) along with the total interest payable for the period during which instalments are payable by the

Cardholder in respect of such amount (the “Instalment Period”) will be charged to the relevant Card Account

reducing the available Credit Limit and cash limit.

ii) The Bank shall transfer the Easy Cash Amount to the bank account in the UAE requested by the Cardholder by

way of an electronic funds transfer provided that such bank account is in the name of the Cardholder.

iii) The Cardholder shall repay the Bank the Easy Cash Amount together with the interest payable in equal monthly

instalments during the Instalment Period.


iv) The Easy Cash Amount issued by the Bank shall not be less than AED 1000 and in all cases shall not exceed

seventy five per cent (75%) of the available Credit Limit of the Card as of the date of processing the Cardholder’s

Easy Cash Programme application.

v) The interest rate applying to the Easy Cash Amount is a flat rate.

vi) If the Easy Cash Amount requested by the Cardholder exceeds more than the eligibility criteria at the time of

transfer by the Bank, the Bank will automatically transfer only the amount to which the Cardholder is eligible.

vii) In case of early settlement of the Easy Cash Amount before the expiry of the Instalment Period, an early

settlement fee of AED 150 will be charged to the Card Account. Further, all interest, fee and charges will be borne

by the Cardholder and no such amount will be waived by the Bank.

viii) The monthly instalment applicable will appear on the monthly Card statement and must be paid on the

applicable due date.

ix) Approval of Easy Cash Amount is at the sole discretion of the Bank.

x) NBAD Stars will not be credited in respect of the Easy Cash Programme.

xi) It is the Cardholder’s sole responsibility to ensure that the information provided to the Bank is correct and valid.

xii) These terms and conditions are governed by and construed in accordance with the laws of the United Arab

Emirates as applicable in the Emirate of Abu Dhabi and the laws of the Emirate of Abu Dhabi.

xiii) In no event shall the Bank, any of its affiliates, or any of its officers, directors, employees or agents be liable or

responsible for any loss, damage or expense arising out of or otherwise related to the Easy Cash Programme.

xiv) The Bank does not offer or provide any warranties, or accept any responsibility or liability of any kind in

respect of the Easy Cash Programme and hereby disclaims any and all express or implied warranties with respect of

the same.

xv) The Bank shall not be in breach of its obligations or otherwise be liable to conduct the Easy Cash Programme as

a result of any Force Majeure Event. A Force Majeure Event in these terms and conditions, shall mean

circumstances beyond the reasonable control of the Bank including, amongst other things, acts of God, industrial

disputes, acts and regulations of any governmental or authority in any jurisdiction. In such circumstances, the

Bank’s obligations to the Cardholder shall automatically stand discharged without the need to provide notice.

xvi) The Bank reserves the right, at its absolute discretion, to amend and/or supplement these terms and conditions

at any time without any prior notification to the Cardholder. Any such amendments or supplements shall be

provided on the Bank’s website at http://www.nbad.com

xvii) The Card’s Credit Limit and cash limit will be blocked in respect of the amount that has been extended by the

Bank to Cardholder.

xviii) The Easy Cash Programme can be availed by a Cardholder for different tenures at different interest rates

subject to the payment of fees and charges imposed by the Bank as may be set forth by the Bank from time to time.

xix) The Bank shall charge a processing fee that is a percentage of the total Easy Cash Amount.

xx) The minimum Instalment Period is three (3) months.

xxi) In case the Card Account is overdue or delinquent, applications to participate in the Easy Cash Programme

shall be declined.

xxii) The Bank is entitled to accelerate the repayment of all future monthly instalments in the event of any of the

following:

a. The Cardholder’s failure to pay a monthly instalment by the due date;

b. An application for bankruptcy or if bankruptcy proceedings have been initiated against the Cardholder;

c. A court order has been issued to freeze the accounts of the Cardholder;

d. The Cardholder’s death; or

e. The Cardholder’s failure to repay the Bank any other outstanding amounts.

In such cases, the remaining instalments shall become immediately payable.

xxiii) If the Card Account is closed by the Cardholder or by the Bank before all repayment instalments have been

repaid, then the total of all of the remaining repayment instalments shall be accelerated and charged to the final

Card statement of account.

xxiv) The Easy Cash Amount will be credited to the Principal Cardholder’s account only.

xxv) The Cardholder acknowledges that he/she has read the entire Terms and Conditions and accepts to be bound

by them.

15. BALANCE TRANSFER

i) Only non-NBAD credit cards with outstanding balances in AED are eligible to transfer outstanding balances to an

NBAD Credit Card.

ii) The preferential interest rate is applicable only on the balance transferred.

iii) Balance Transfer is allowed up to a maximum utilisation of 90% of the total credit limit.

iv) You must continue to make the required payments on your other bank credit card until you confirm that

settlement has been processed. The Bank will not be liable for any new overdue payments or interest incurred.

v) Early settlement or Cancellation fees on Plans - AED 150 cancellation and total promotional interest applied from

date of booking.


vi) NBAD reserves the right to amend or cease this offer without giving prior notice and to decline any balance

transfer request at its sole discretion.

16. CREDIT SHIELD PLUS (TERMS & CONDITIONS)

16.1 DOCUMENTS REQUIRED IN CASE OF CLAIM

i) Passport copy with residence visa page.

ii) In case of death, original death certificate. If death occurred outside the UAE, the certificate should be attested by

the appropriate authorities.

iii) In case of disability, a medical report from a licensed medical officer specifying the date and nature of accident

to be submitted along with a Claim.

iv) In case of involuntary loss of employment, notice of Termination by the employer (Original) along with Copy of

Contract of Employment.

v) In case of a Critical Illness, Medical Report from a registered medical practitioner, diagnosing the Critical Illness.

This must be supported by acceptable clinical, radiological, histological and laboratory evidence.

vi) In case of secure wallet, Police Report to ratify loss or Theft within 48 hours of the theft/loss.

vii) Any other document found necessary by insurance provider.

For any query on coverage, benefits, claims, please contact National Bank of Abu Dhabi, P.O. Box - 28886, Abu Dhabi, UAE,

Call Centre: 600 56 6223.

This is a product summary. For further details, please refer to the Policy Document. This is available on request. In any areas

where this information is unclear or ambiguous, the policy document takes precedence.

16.2 CREDIT SHIELD PLUS CONDITIONS

i) Includes only Primary Cardholders.

ii) Minimum age for entry is 18 and insurance cover ceases on attaining age 65.

iii) Entry or Exit into the scheme is allowed at any time.

iv) Re-Entry of a cardholder is subject to the following conditions:

- Cover will only operate after a 3-month waiting period

- Medical evidence of good health may be required

v) Permanent and Total Disability: If the Cardholder is totally and permanently disabled due to an

accident/sickness, and hence unable to ever again follow his own occupation/any other occupation for which he is

reasonably fitted

- The disability should result within 90 days of the accident/sickness.

vi) Temporary Total Disability: If the Cardholder is totally and temporarily unable to follow his normal occupation.

The disability should result within 90 days of the accident/sickness.

vii) Critical Illness: Benefits payable, subject to a waiting period of 120 days from the date of joining the scheme.

- Illness has not been contracted prior to joining the scheme.

- For the claim to be paid, the claimant must survive 30 days from the day of diagnosis. Diagnosis must be by a

recognised medical authority in the UAE.

- Covered Critical Illness - cancer, coronary artery bypass surgery, heart attack, renal failure, stroke.

For further details, please refer to the Policy document.

viii) The cover shall terminate on:

- The date on which Cardholder cancels Credit Shield Plus.

- The date on which card account becomes overdue by 6 months.

- For Critical lllness - in addition to the above, benefits shall expire on the date of the first occurrence of the

event on which Critical Illness benefit becomes payable.

ix) In the event of a claim, please notify the Bank within 90 days of the incident giving rise to the claim, together

with the supporting evidence required. Critical lllness claims must be notified within 90 days of the diagnosis.

x) This policy is in accordance with and subject to UAE Law.

16.3 SPECIAL CONDITIONS APPLICABLE FOR INVOLUNTARY LOSS OF EMPLOYMENT BENEFITS

i) In the event of involuntary Loss of Employment of the Primary Cardholder after the Commencement Date and

during the policy period, the company shall pay 10% of the Credit Card account outstanding balance or credit limit

whichever is lower but not exceeding a maximum amount payable of AED 16,700 for each month of the Primary

Cardholders unemployment subject to the Maximum Monthly benefit payable and the Total Period of such

indemnity shall not exceed 12 months from the date of actual unemployment.

ii) Special Conditions applicable for Involuntary Loss of Employment Benefit


- The date of event, which date is the date of notice of which termination served to the Primary Cardholder

after the commencement date and during the policy period, falls after a waiting period of 90 days from the

commencement date of the credit cardholder being covered.

- The Primary Cardholder remains unemployed during the period for which the benefit under this policy is

paid and shall provide the necessary proof as may be called upon by the company in order to substantiate

his/her unemployment.

- The Primary Cardholder/Policyholder shall inform the company as soon as the Primary Cardholder accepts an

alternative job within twelve months period from the date of his actual unemployment. In case, it is found that

the Primary Cardholder has been re-employed during the period he has been taking the monthly benefits the

entire claim will be void and company reserves the right to recover the full amount paid to the Primary

Cardholder/Policyholder as monthly benefit since the beginning of his/her unemployment.

The Primary Cardholder is eligible for cover as per the eligibility conditions provided hereunder.

a) Having been employed with the same Employer for at least 6 months.

b) Having full time permanent Employment Contract with the employer.

c) Residing in the UAE, however, all Primary Cardholders are insured whilst travelling anywhere in the world on a

24-hour basis.

16.4 SPECIFIC CONDITIONS APPLICABLE FOR CRITICAL ILLNESS BENEFIT

i) The Cardholder should survive 30 days from the date of diagnosis for the claim to be paid.

ii) Diagnosis must occur within UAE and by the recognised Medical Authority.

16.5 SPECIAL CONDITIONS APPLICABLE TO SECURE WALLET COVER

i) The Cardholder must inform the bank within 24 hours of the occurrence of loss/stolen credit card in order to

block the card account.

ii) Payment of any loss under this policy shall be settled to the Bank.

16.6 SPECIAL CONDITIONS APPLICABLE TO ALL BENEFITS

i) The insurance coverage under the policy is on a 24-hour worldwide basis.

ii) The Cardholders are covered provided the number of Cardholders and outstanding amount declared are within

the estimated figures declared.

iii) Entry or exit into the policy cover is permitted anytime during the month.

iv) The cover includes Air Crew, Pilots of Airlines while on duty as paid employees.

v) The policy is extended to cover Credit Cardholders taking part or engaged purely and solely for pleasure

purposes in Motor Cycling, Mountain or Rock Climbing necessitating the use of ropes, guides, winter sports, Polo,

Hunting, Show jumping, Caving or Pot Holing, Boxing or other Martial Arts.

vi) Policy will function on the basis of monthly declaration as per the Bank billing cycle which will be provided to

Company by both of the following month and based on which the monthly premium is to be charged.

vii) The policy expressly prohibits re-entry or inclusion of Credit Cardholders who have opted out of the scheme. In

the event that the credit cardholder wishes to enroll the scheme, cover will only operate on this cardholder after

three months from the date of enrolment.

16.7 POLICY EXCLUSIONS

Benefit will not be payable if death/disability occurs directly or indirectly as a result of any of the following causes:

Exclusions for Life Cover Claims

i) Active participation in a war or in warlike operations.

Exclusions for Disability Benefits including Critical Illness

i) Active participation in a war or in warlike operations.

ii) Attempted suicide or self-inflicted injury.

iii) Any breach of the law or assault provoked by the Cardholder.

iv) Being under the influence of alcohol/drugs other than in line with the directions of a registered medical

practitioner.

v) Aviation, gliding or any other form of flight. However fare-paying passengers of a recognised airline/charter

service are covered. Airline crew while on duty is also covered.

vi) Hazardous sport/riding/driving in any form of race/competition.

vii) Involvement in any underwater activity.

viii) Nuclear fusion/fission or radioactive contamination.

ix) Mental illness or disease.

x) Pregnancy, childbirth or abortion, or any of their complications.


xi) Any pre-existing disease or medical impairment.

xii) Infection from any HIV, AIDS or any AIDS-related condition.

List of Exclusions applicable to Involuntary Loss of Employment

i) Employment on a fixed-term contract for less than 2 years or part-time or temporary employment.

ii) Resignation or leaving by mutual agreement or voluntary unemployment or redundancy after voluntary breaks

from employment in excess of normal holiday entitlement.

iii) Disability, sickness or accident or any other medical reason (mental and/or physical).

iv) Involuntary Loss of Employment which starts within 90 days of the commencement date.

v) Where the Primary Cardholder was aware of pending unemployment on or before the commencement date.

vi) Where the unemployment is a normal seasonal parts of the employment or due to non-renewal of employment

contract by the authorities.

vii) Where the Primary Cardholder has neither been terminated nor become redundant but his/her salary

allowances are being withheld in part or full for any reason of employment contract.

viii) Unemployment due to any of the following:

- Misconduct

- Refusal to accept orders from the superiors

- Convicted of crime

- Dishonesty or Fraudulent Act.

- The period for which payment from the employer is received instead of working notice.

- Termination of employment due to voluntary retirement.

- Company Failure where a contributing cause was a natural catastrophic peril.

- Emiratisation

- In the event that the Primary Cardholder no longer holds a valid UAE resident of Employment Visa.

For detailed policy, please visit www.nbad.com

17. NBAD STARS ENROLMENT

You will be automatically enrolled into the NBAD Stars Loyalty programme. For NBAD Stars, detailed terms and

conditions, please visit https://stars.nbad.ae

For updated Credit Card Terms & Conditions, visit www.nbad.com.


https://stars.nbad.ae/



NBAD AND GEMS CO-BRANDED PREPAID CARD TERMS & CONDITIONS

The Bank’s terms and conditions are given below. NBAD may at its discretion change any terms and conditions

from time to time:

1. DEFINITIONS

a. “Bank” means National Bank of Abu Dhabi PJSC (NBAD), its successor(s) and/or assignee(s);

b. “GEMS” means GEMS Menasa (Cayman) Limited;

c. “Cardholder” means a person in whose name a Card Account is maintained by the Bank;

d. “Card” means the Bank and GEMS Co-Branded Prepaid Card issued to the Cardholder;

e. “Card Account” means the account maintained by the Bank in relation to any Card purchases, and any fees and

charges applied to Cardholder’s Card;

f. “Balance” means the funds available for use on a Card that is net of payments made into the Card Account and

amount used plus any Bank fees and charges applied by the Bank.

2. USE OF THE CARD

The Card may only be used by the Cardholder during the validity period printed on the Card subject to the right of

the Bank, in its absolute discretion and without prior notice, at any time to withdraw the right to use the Card.

3. THE CARD ACCOUNT

a. The Bank will debit the Card Account with the amount of all Bank fees and charges and Card purchases.

b. The amount of any Card purchase in a currency other than UAE Dirhams will be converted at a rate of exchange

determined by the Bank for the date when the Card purchase is debited to the Card Account.

4. BANK FEES & CHARGES

Card purchases, load, reload, balance enquiry, and decline transactions will be subjected to such Bank fees and

charges as may be decided by the Bank from time to time at its sole discretion.

5. AUTHORISED USERS

The Cardholder is responsible for all authorised transactions initiated and Bank fees and charges incurred by use of

this Card. If the Cardholder permits another person to have access to the Card or Card number the Bank will treat

this as if the Cardholder has authorised such use and the Cardholder will be liable for all transactions and Bank fees

and charges incurred by those persons. The Cardholder is wholly responsible for the use of the Card according to

the terms and conditions of the Card.

6. SAFEGUARDING THE CARD

Any card issued by the Bank is at the full risk of the Cardholder. The Bank shall not be held responsible in any way

whatsoever in the event of loss, theft or misuse of the Card prior to receipt by the Bank of a notice of such loss, theft

or misuse.

7. REFUNDS AND CARDHOLDER CLAIMS

a. Refunds will be made only upon receipt by the Bank of a refund voucher or verification acceptable to it. No claim

by a Cardholder against a third party shall be the subject of a defense or counter claim against the Bank.

b. The Bank shall not be liable in any way if the Card is not honoured by a third party.

c. The Bank shall not be responsible for goods or services purchased by the Cardholder using the Card and in all

circumstances the Cardholder must honour all vouchers/transactions executed.

8. GENERAL

a. The Bank will not maintain copies of Card transaction vouchers. In case of a dispute, the Bank may provide a

photocopy or microfiche copy of the disputed transaction voucher as a documentary proof, provided that a written

request for it is received by the Bank within 30 days from the date of transaction. In no event will such request be

entertained if the disputed transaction date is over 60 days.

b. Card must not be used for any unlawful purpose, including the purchase of goods and services prohibited by

local law/jurisdiction.

c. The Bank may at its sole discretion, disclose any information related to Card, Card Account and Cardholder

which it deems fit to its agent(s), regulatory authorities and other legal bodies.

d. The Bank shall not be liable if it is unable to perform its obligations due (directly or indirectly) to the failure of

any machine, data processing system or transaction link, or anything outside the control of the Bank, its agents or

subcontractors.

e. These Terms and Conditions, shall be governed, constructed and interpreted in accordance with the federal laws

of the United Arab Emirates as they are applied in the Emirate of Abu Dhabi and the laws of the Emirate of Abu


Dhabi. Courts in Abu Dhabi shall have the jurisdiction to resolve and settle any dispute, which may arise out of or

in connection with these terms and conditions.

f. NBAD Stars Enrolment: The Cardholder will be automatically enrolled into the NBAD Stars Loyalty program. For

detailed terms and conditions related to NBAD Stars, please visit https://stars.nbad.ae

g. The maximum amount of all Card purchases that may be made in any one day shall be determined by the Bank

and notified to the Cardholder from time to time.

https://stars.nbad.ae/


NBAD ETIHAD GUEST CO-BRANDED CREDIT CARD TERMS & CONDITIONS

These Bank’s terms and conditions together with given below are in addition to the National Bank of Abu Dhabi

PJSC – General Terms and Conditions for Credit Card and any other terms and conditions the Bank has issued, or

may issue, and any application forms, in relation to the NBAD Etihad Guest Credit Cards shall govern the

transactions conducted through NBAD Etihad Guest Credit Cards.

These Terms and conditions and their amendments constitute an integral part of the NBAD Etihad Guest Credit

Cards and shall govern all the transactions conducted through these Cards.

The signature of the Cardholder on the application form, usage of the NBAD Etihad Guest Credit Card and the

conduct of any transaction with the Bank shall constitute Cardholder’s acceptance of these Terms and Conditions as

amended from time to time. NBAD may at its discretion change these terms and conditions from time to time.

1. DEFINITIONS

(i) “Annual Fee” means fee charged annually both first time and on anniversary of both primary and

supplementary NBAD Etihad Guest Credit Cards.

(ii) “Card” means the NBAD Etihad Guest Credit Card.

(iii) “Cardholder” for the purposes of this section shall mean individuals who have been issued NBAD Etihad

Guest Credit Cards.

(iv) “Etihad Airways Partners” or “EAP” means Airlines partnered with Etihad which include Etihad Airways,

Al Italia, Air Berlin, Jet Airways, Air Seychelles, Air Serbia and Etihad Regional only.

(v) “Etihad” means Etihad Airways P.J.S.C., a public joint stock company incorporated in the United Arab

Emirates.

(vi) “Etihad Guest Member” means any individual who has been accepted by Etihad for membership in the

Etihad Guest Programme.

(vii) “Etihad Guest Cards” means the loyalty cards issued by Etihad to an Etihad Guest Member pursuant to the

Etihad Guest Programme.

(viii) “Etihad Guest Miles” means all miles earned by travel on qualifying Etihad Airways flights, qualifying

flights of ETIHAD partner airlines and by purchasing their products and services in accordance with and as

specified in the Etihad Guest Programme and also miles calculated by the Bank in such manner as may be

determined by the Bank, from time to time, based on the expenses incurred on the Card.

(ix) “Etihad Guest Programme” means the frequent flyer programme established and maintained by Etihad as

amended from time to time.

(x) “Etihad Guest Terms and Conditions” means the terms and conditions issued by Etihad from time to time

to govern the Etihad Guest Programme.

(xi) “Etihad Guest Tier” means the tier level of an Etihad Guest derived from the accumulation of Etihad Guest

Tier Miles in accordance with Terms and Conditions.

(xii) “Etihad Guest Account” means an account established and maintained by Etihad for an Etihad Guest to

record and account for Etihad Guest Miles accrued or redeemed by an Etihad Guest.

(xiii) “Etihad Guest Silver Member” means a Etihad Guest Member whose Etihad Guest Tier Status is Etihad

Guest Silver.

(xiv) “Etihad Guest Gold Member” means a Etihad Guest Member whose Etihad Guest Tier Status is Etihad

Guest Gold.

(xv) “Infinite Cardholder” means any cardholder who has been issued the NBAD Etihad Guest Infinite Credit

Card by NBAD.

(xvi) “NBAD Etihad Guest Credit Card” mean Etihad Guest co-branded credit card issued by National Bank of

Abu Dhabi to a Cardholder.

(xvii) “Miles Accelerator Programme” means an optional programme which is available only on the payment of

monthly fee as stated in the Schedule of Charges and by enrolling into which cardholder can earn

additional Etihad Guest Miles.

(xviii) “NBAD” means National Bank of Abu Dhabi PJSC, a company registered under the laws of Abu Dhabi,

United Arab Emirates..

(xix) “Personal Dashboard” means NBAD Etihad Guest Miles Dashboard which is available on Website.

(xx) “Platinum Cardholder” means any cardholder who has been issued the NBAD Etihad Guest Platinum

Credit Card by NBAD.

(xxi) “Signature Cardholder” means any cardholder who has been issued the NBAD Etihad Guest Signature

Credit Card by NBAD.

(xxii) “Specific Merchants” means any shop or any outlet or any market registered with VISA under categories

like Supermarkets, Government Services (e.g. Fines, Taxes, Bonds), Utilities, Education, Service/Petrol


Stations, Real Estate Agents, Public Transport (e.g. Taxis, Metro, Buses), Road Tolls/Salik,

Charities/Religious Organizations and as defined in Schedule 1.

(xxiii) “Qualifying Annual Spend” means all expenditure duly incurred on Cards which are eligible for Etihad

Guest Miles accrual as may be specified by NBAD from time to time in its sole discretion. Qualifying

Annual Spend shall include (1) the amount debited from the Card Account expressed in AED and where

the purchase is in another currency, the equivalent in AED as converted at NBAD’s prevailing exchange at

the purchase time (2) such other transactions as NBAD may agree to admit for eligibility from time to time.

(xxiv) “Tier Miles” means Etihad Guest Tier Miles which count towards the Etihad Guest member’s progression

into Etihad Guest Silver tier status or from one Etihad Guest Tier Status to another (higher) Etihad Guest

Tier Status.

(xxv) “Website” means www.nbad.com/etihadguest

2. ENROLLMENT TO ETIHAD GUEST PROGRAMME

(i) All persons who are considered as eligible to receive the Etihad Credit Card pursuant to the Credit Card

Terms and Conditions shall provide the Etihad Guest Programme membership number at the time of

application. The Etihad Guest Credit Card account shall be linked to it for transfer of Etihad Guest Miles

accrued through usage of Etihad Guest Credit Card. The Bank is not responsible should a Cardholder

provide an incorrect Etihad Guest membership number.

(ii) On enrolment into Etihad Guest Programme, the Cardholder shall be bound by the Etihad Guest Terms

and Conditions in addition to these terms and conditions.

(iii) Signature Cardholders shall be eligible to earn Tier Miles on Etihad Guest Signature Credit Card purchases

and are eligible to be enrolled into the Etihad Guest Silver tier subject to the fulfilling the enrolment criteria

of Etihad Guest Programme from time to time. In case, the Signature Cardholder is an existing Etihad

Guest Silver or Gold member, the Cardholder’s tier status will be subject to the existing Etihad Guest

Programme terms & conditions. Enrolment of the Cardholder to the Etihad Guest Silver tier is subject to

approval by Etihad. Etihad shall be responsible to upgrade and communicate the same to Cardholders.

The Bank shall not be responsible for any failure or delay on the part of Etihad to either upgrade the

Signature Cardholder or to communicate the same.

(iv) Infinite Cardholders shall be eligible to earn Tier Miles on Etihad Guest Infinite Credit Card purchases and

are eligible to be enrolled into the Etihad Guest Gold tier subject to the Cardholder fulfilling the enrolment

criteria of Etihad Guest Programme from time to time. In case, the Infinite Cardholder is an existing Etihad

Guest Gold member, the Cardholder’s tier status will be subject to the existing Etihad Guest Programme

terms & conditions. In case, the Infinite Cardholder is an existing Etihad Guest Silver member, the

Cardholders tier status shall be upgraded to Gold subject to fulfilling the enrolment criteria of Etihad Guest

Programme. Enrolment of the Cardholder to the Etihad Guest Silver or Gold tier is subject to approval by

Etihad. Etihad shall be responsible to upgrade and communicate the same to Cardholders. The Bank shall

not be responsible for any failure or delay on the part of Etihad to either upgrade the Signature Cardholder

or to communicate the same.

(v) Once enrolled into Etihad Guest Gold or Silver tier, maintenance of the Etihad Guest Tier status shall be

governed by Etihad Guest Terms and Conditions and shall be subject to the Cardholder ensuring that

a. the Card Account is current (i.e. there are no past due balances on the Card Account);

b. the Card Account is in good standing in the opinion of the Bank in its sole discretion;

c. there has been no breach by the Cardholder under any terms or conditions governing the use of the

Infinite Card;

d. if the Signature or Infinite Card is not cancelled, or

e. No event, which, in the sole discretion of the Bank has occurred which shall result in the cancellation of

the benefit of Etihad Guest Programme to the Cardholder.

(vi) The Etihad Guest Cards shall be delivered by Etihad directly to the Cardholders in accordance with Etihad

Guest Terms and Conditions. The Bank shall not be liable for non-delivery of such cards by Etihad to the

Etihad Guest Cardholders.

3. ETIHAD GUEST PROGRAM

General

(i) The Cardholder shall be considered eligible to earn Etihad Guest Miles, if

a. the Etihad Guest Credit Card is valid and in good standing as per the criteria and standards of the Bank

from time to time;

b. no breach has been committed by the Cardholder of these terms and conditions;

c. no other event, which, in the sole discretion of the Bank has occurred that would result in the

cancellation of the benefit of Etihad Guest Programme

(ii) No Etihad Guest Miles shall be earned for Card Transactions related to the following:

a. all fees and charges;

http://www.nbad.com/etihadguest


b. cash advances;

c. easy cash;

d. purchase of foreign currency, saving certificates, bonds and other debt instruments;

e. finance charges;

f. any payments or amounts deposited or credited to the card account;

g. charitable donations;

h. transactions conducted at any exchange house;

i. card Transactions incurred by utilizing amounts in excess of the Credit Limit;

j. transactions that the Bank determines, in its sole discretion, are disputed, erroneous, unauthorized,

illegal and/or fraudulent; or

k. misuse of the NBAD Etihad Guest Card to effect fictitious transactions through POS terminals at

merchant outlets or through other means shall also be excluded for purposes of qualifying for Etihad

Guest Miles.

(iii) The Bank may, in its sole discretion and without prior notice to the Cardholder, add to, or remove from, the

above list of non-eligible transactions. All determinations made by the Bank shall be in its sole discretion,

and each determination shall be final, conclusive and binding on the Cardholder, absent manifest error.

Furthermore, the records, books and other information of the Bank shall be conclusive evidence of

calculations hereunder.

(iv) In case, of any erroneous credit of Etihad Guest Miles, as determined by the Bank in its sole discretion, the

erroneous entries shall be reversed. If adequate Etihad Guest Miles are not available in the Cardholder’s

Etihad Guest Account for reversal, the Bank will debit the Card Account for the deficit number of Etihad

Guest Miles at the rate of United State Dollars $ 0.5 per Guest Mile.

(v) Etihad Guest Miles shall be earned when eligible transactions are transacted on the Etihad Guest Credit

Card. Etihad Guest Miles shall be credited by the Bank and transferred to the Cardholder’s Etihad Guest

Account at a pre-designated frequency decided by the Bank. If the Cardholder is in breach of his payment

obligations then the Bank may suspend the usage of the Etihad Credit Card and the credit of Etihad Guest

Miles until the Cardholder has remedied the breach. Bank may choose not to transfer/credit of Etihad Guest

Miles retrospectively after the breach is remedied.

(vi) Etihad Guest Miles shall be credited to Cardholder’s Etihad Guest Account at such rates as mentioned on

the Website. The Bank reserves the right, in its sole discretion, to be exercised at any time and without any

prior notice to the Cardholder, to change the basis of the award of Etihad Guest Miles for amounts charged

to the Etihad Credit Card.

(vii) Etihad Guest Miles accruing for eligible transactions by a Supplementary Cardholder shall be credited to

the Primary Cardholder’s Etihad Guest Account.

(viii) In addition to other conditions outlined in Etihad Guest Terms and Conditions, Etihad Guest Miles shall

not be credited to Cardholder’s Etihad Guest Account if (a) the Card Account is not current (i.e. there are

past due balances on the Card Account); (b) the Card Account is not in good standing in the sole opinion of

the Bank; (c) there has been a breach by the Cardholder under any terms or conditions governing the use of

the Etihad Credit Card; (d) if the Etihad Credit Card is cancelled, or (e) any other event, which, in the sole

discretion of the Bank should result in the cancellation of the benefit of Etihad Guest Programme to the

Cardholder.

(ix) The Bank shall have the right to determine the maximum number of Etihad Guest Miles and/or similar

benefits obtained with respect to a Card from time to time at its sole discretion. However, in any given

month, a Cardholder shall only be entitled to Etihad Guest Miles and/or similar benefits for transactions

carried out up to the extent of the assigned Credit Limit on the Card with a maximum of 150,000 Etihad

Guest Miles, excluding Joining Miles but including Etihad Guest Miles earned on Debit Card purchases as

decided by Bank from time to time. Transactions exceeding the assigned Credit Limit of the Card shall not

be entitled to earn Etihad Guest Miles during that month.

Earning Etihad Guest Miles & Tier Miles

(i) Cardholders shall be eligible to receive a one-time double Etihad Guest Miles on all purchases on Specific

Merchants during the 1st 90 days of Primary Credit Card activation.

(ii) Double Etihad Guest Miles will be 2 times the earn rate of domestic purchases (AED) as mentioned on the

Website .

(iii) Double Etihad Guest Miles will be capped at total purchases of AED 5,000 per month which will be

counted from the date of activation + 30 days basis to a total of 3 cycles.

(iv) International (non-AED) purchases on Specific Merchant category will be considered for double Etihad

Guest Miles at the same rate of 2 times the earn rate of domestic purchase (AED) and will be subject to the

total cap on spends as defined above.

(v) Purchases using Supplementary Card on Specific Merchants during the 1st 90 days of activation of Primary

Credit card will be included along with the Primary Credit Card purchases.


(vi) Post 1st 90 days period or spends above AED 5,000 during the month defined above, Cardholder will be

eligible to earn 2.5 Etihad Guest Miles per AED 10 for all purchases on Specific Merchant including both

domestic (AED) and international (Non-AED) spends.

(vii) Purchases on Etihad & Etihad Airways Partners via online bookings are subject to earn additional Etihad

Guest Miles as mentioned on the Website.

(viii) Etihad Guest Tier Miles can be earned only for Signature & Infinite Credit Card and are subject to earning

double Tier Miles during 1st 90 days of activating 1st Primary Credit Card with a maximum of 25,000 Tier

Miles per year for Signature and 50,000 per year for Infinite Credit Card.

(ix) Supplementary credit card purchases are included along with the Primary Card purchases for calculation

of Tier Miles earning based on the earn rate defined for Primary Card.

(x) Tier Miles can be earned on all transactions eligible to earn Etihad Guest Miles, subject to Card being

eligible to earn Tier Miles.

Joining Miles

(i) Cardholders shall be eligible to receive a one-time joining Miles during the first year of set-up of the Credit

Card Account as mentioned in the Joining Benefits on the Website .

(ii) Etihad Guest Miles offered under joining Miles shall be awarded within 60 days of payment realization of

the Annual Fee applicable on the Card as published in the Schedule of fees and charges by the Bank from

time to time.

(iii) The Bank reserves the right, in its sole discretion, to be exercised at any time and without any prior notice

to the Cardholder, to change the number of Etihad Guest Miles offered under joining Miles.

Miles Accelerator Programme

(i) By means of the Miles Accelerator Programme, Cardholder shall be eligible to receive additional Etihad

Guest Miles as per the Miles Accelerator Programme earn rate specified on the Website, subject to

enrolment in the programme for a fee as published in the Schedule of fees and charges by the Bank from

time to time, effective as at the date Cardholder enrolls in the Miles Accelerator Programme.

(ii) Miles Accelerator Program can be activated anytime using NBAD Etihad Guest Personal dashboard at

www.nbad.com/etihadguest and can be deactivated only from the Personal Dashboard

(iii) Starting from the date of enrolment Cardholders will receive Etihad Guest Miles according to the Miles

Accelerator Program regardless of Domestic (AED) or International (Non-AED) transactions, which will

continue until Miles Accelerator Programme is de-activated.

(iv) Minimum enrolment period for Miles Accelerator Programme shall be 2 months from the date of enrolment

and shall continue until Cardholder opts out, upon which the Cardholder shall continue to earn Etihad

Guest Miles as per Miles Accelerator Programme until the monthly anniversary of enrolment.

(v) Miles Accelerator Programme is not applicable for transactions on Specific Merchants categories as defined

in Schedule 1.

(vi) Miles Accelerator Programme fee shall be charged on monthly basis from the date of enrolment and will

appear in transaction statement each month on enrolment date.

(vii) In any given month, a Cardholder shall only be entitled to Etihad Guest Miles and/or similar benefits for

transactions carried out up to the extent of the assigned Credit Limit on the Card with a maximum of

150,000 Etihad Guest Miles

(viii) The Bank reserves the right, in its sole discretion, to be exercised at any time and without any prior notice

to the Cardholder, to change the Earn Rate of Etihad Guest Miles offered under the ‘Miles Accelerator

Programme’

4. TRANSFER OF ETIHAD GUEST MILES

(i) All Etihad Guest Miles earned on the Card Account shall be transferred to the Cardholder’s Etihad Guest

Account at a predesignated frequency decided by the Bank for the respective billing/statement period.

(ii) Etihad Guest Miles earned by the Cardholder shall not be transferred to the Cardholder’s Etihad Guest

Account if at the time of the transfer (a) the Card Account is not current (i.e. there is a past due amount on

the Card Account); (b) the Card Account is not in good standing in the opinion of the Bank in its sole

discretion; (c) there has been a breach by the Cardholder under any terms or conditions governing the use

of the Infinite Card; (d) if the Card is cancelled, or (e) any other event, which, in the sole discretion of the

Bank should result in the cancellation of the benefit of Etihad Guest Miles to the Cardholder.

(iii) Once transferred, Cardholders shall be able to view the Etihad Guest Miles transferred successfully in their

statement of Etihad Guest Miles issued by Etihad. All queries regarding any discrepancies in the Etihad

Guest Miles reflected in the statement issued by Etihad must be addressed directly with Etihad..

(iv) Transfer of the Etihad Guest Miles to the Cardholder’s Etihad Guest Account is an automatic process and

cannot be controlled on a selective basis.

http://www.nbad.com/etihadguest


(v) Once transferred, the validity of the Etihad Guest Miles shall be governed by the applicable Etihad Guest

Terms and Conditions.

5. REDEMPTION OF ETIHAD GUEST MILES

(i) Etihad Guest Miles may be redeemed from time to time in accordance with the most recent Etihad Guest

Terms and Conditions as issued by Etihad. Etihad may at their sole discretion amend the products, benefits

and services offered in the Etihad Guest Programme without prior notice. For more information, please

refer to www.etihadairways.com.

(ii) Etihad Guest Miles are not transferable to any other person. Etihad Guest Miles cannot be exchanged for

cash, credit or used for the payment of any fees or charges payable to NBAD.

(iii) Etihad is solely responsible for the redemption of Etihad Guest Miles and NBAD has no liability or

responsibility to the Cardholder or any other person. The Cardholder shall resolve any dispute arising

under the Etihad Guest Programme directly with Etihad.

(iv) NBAD gives no warranty or guarantee as to the quality, condition or suitability of any products, benefits or

services provided through the redemption of Etihad Guest Miles.

(v) NBAD shall not be liable or responsible to the Cardholder or any other person for any loss, damage or

claims suffered by them in respect of any goods, products or services provided through the redemption of

Etihad Guest Miles or as a result of any goods, products or services being unavailable at the time of

redemption.

(vi) The Bank may, by giving notice to Cardholders using such method as it shall decide, vary these Terms and

Conditions for Etihad Guest Programme or modify, suspend or withdraw entirely the Etihad Guest

Programme.

(vii) The Cardholder agrees that NBAD may provide details concerning the Cardholder including details of the

value and nature of any Transactions completed using a Principal Card or Supplementary Card to Etihad

or any other group company.

(viii) The provision of Etihad Guest Miles and the redemption of Etihad Guest Miles are also subject to the

Etihad Guest Terms and Conditions.

6. ETIHAD CREDIT CARD ADDITIONAL BENEFITS

Etihad Holidays Discount

(i) NBAD Etihad Guest Credit Cardholders are eligible to avail 10% discount on Etihad Holidays website

https://holidays.etihad.com using the code NBADEY10 where packages are booked using NBAD Etihad

Guest Credit Card.

(ii) For the avoidance of doubt, it is clarified that Etihad Holidays discount is offered by Etihad directly and the

Bank bears no responsibility for offering Etihad Holidays discount and shall not be liable for any losses,

damages, expenses, claims or any other liability whatsoever sustained by the Cardholder. Cardholder shall

reach out to Etihad for any queries and claims related to Etihad Holidays discount.

Fast Track Tier Upgrade

(i) NBAD Etihad Guest Infinite Primary Credit Card is eligible for a fast track to Etihad Guest Gold Status by

fulfilling any one of the following conditions:

a. Complete one return flight on Etihad Airways within first 6 months from the 1st primary card

activation date and the tickets should be booked using NBAD Etihad Guest Infinite Credit Card or

b. Collect 50,000 tier miles within a period of 1 year from the 1st primary card activation date.

(ii) NBAD Etihad Guest Signature Primary Credit Card is eligible for a fast track to Etihad Guest Silver Status

by fulfilling any one of the following conditions:

a. Complete two return flight on Etihad Airways within first 6 months from the 1st primary card

activation date and the tickets should be booked using NBAD Etihad Guest Signature Credit Card or

b. Collect 25,000 tier miles within a period of 1 year from the 1st primary card activation date

(iii) Fast track tier upgrade will reflect within 45 days from achieving the required criteria and shall reflect in

Cardholder’s Etihad Guest account.

(iv) For the avoidance of doubt, it is clarified that fast track tier upgrade is offered by Etihad directly and is

governed by rules of Etihad Guest programme. The Bank bears no responsibility for offering fast track tier

upgrade and shall not be liable for any losses, damages, expenses, claims or any other liability whatsoever

sustained by the Cardholder due to Tier upgrade or non-upgrade. Cardholder shall reach out to Etihad for

any queries and claims related to Etihad Guest Tier upgrade.

Discount Voucher

(i) Etihad Visa Platinum Credit Card: Upon Qualifying Annual Spend of AED 100,000 from the date of

Activation, Etihad shall issue a 25 percent miles discount voucher to NBAD Etihad Guest Platinum

https://holidays.etihad.com/


Cardholder. This voucher will be valid for a period of 6 months from the issue date during which period

Cardholder must use it. The voucher will allow 25 percent discount on miles required on Etihad Reward

Flights for a maximum of 2 guests

(ii) Etihad Visa Signature Credit Card: Upon Qualifying Annual Spend of AED 150,000 from the date of

Activation, Etihad shall issue a 50 percent miles discount voucher to NBAD Etihad Guest Signature




(iii) Etihad Visa Infinite Credit Card: Upon Qualifying Annual Spend of AED 200,000 from the date of

Activation, Etihad shall issue a 75 percent miles discount voucher to NBAD Etihad Guest Infinite




(iv) Eligible Cardholders shall receive a Voucher in an electronic form which shall allow the Cardholder to use

their available Etihad Guest Miles. Once issued, under no circumstances the voucher shall be reissued.

(v) The use of the discount Voucher shall be governed by the Etihad Guest Terms and Conditions as amended

from time to time, including but not limited to blackout dates, required miles for reward tickets and

availability of reward tickets

(vi) For the avoidance of doubt, it is clarified that the Bank bears no responsibility for issuance and use of the

Discount Voucher and shall not be liable for any losses, damages, expenses, claims or any other liability

whatsoever sustained by the Cardholder as a result of issuance and/or use of the Discount Voucher. Etihad

shall be liable to issue, honor and execute the Discount Voucher and communicate the same to eligible

Cardholders.

Wi-Fi Voucher

(i) NBAD Etihad Signature Credit Card: 2 WiFi vouchers will be provided to cardholder and will be sent via

email directly by Etihad. These Wifi vouchers can be used on any Etihad WiFi enabled flight for the

duration of the flight by entering voucher code during the flight and are valid for 12 months from the issue

date

(ii) NBAD Etihad Infinite Credit Card: 4 WiFi vouchers will be provided to cardholder and will be sent via

email directly by Etihad. These Wi-Fi vouchers can be used on any Etihad Wi-Fi enabled flight for the

duration of the flight by entering voucher code during the flight and are valid for 12 months from the issue

date

(iii) The use of the WiFI Voucher shall be governed by the Etihad Guest Terms and Conditions as amended

from time to time. Once issued, under no circumstances the voucher shall be reissued.

(iv) For the avoidance of doubt, it is clarified that the Bank bears no responsibility for issuance and use of the

WiFi Voucher and shall not be liable for any losses, damages, expenses, claims or any other liability

whatsoever sustained by the Cardholder as a result of issuance and/or use of the WiFi Voucher. Etihad

shall be liable to issue, honor and execute the WiFi Voucher and communicate the same to eligible

Cardholders.

7. GENERAL

(i) The Cardholder agrees the Bank is authorized to disclose information pertaining to the Cardholder, the

Card Account and the Cardholder’s relationship with the Bank to its agent(s), regulatory authorities and

other legal bodies as well as to Etihad and its subsidiaries, associates, branches, assignees, service

providers, insurers, agents and other parties in order to enable the Bank and Etihad to perform their

obligations relating to the Etihad Guest Card.

(ii) The NBAD Etihad Guest Credit Cardholder will not be eligible to earn NBAD Stars for the purchases on the

NBAD Etihad Guest Credit Card.

(iii) The Bank is entitled, at any time in its sole discretion, without any prior notice and without being liable to

the Cardholder in any manner whatsoever, to terminate the benefits accruing to the Cardholder under the

Etihad Guest Program, and/or change, vary, modify, add to or delete any of the terms and conditions

outlined herein, and/or withdraw and/or revoke any accrued Etihad Guest Miles and/or modify or limit the

value of the Etihad Guest Miles and/or the manner of accrual and/or transfer of Etihad Guest Miles.

(iv) These Terms and Conditions, shall be governed, constructed and interpreted in accordance with the federal

laws of the United Arab Emirates as they are applied in the Emirate of Abu Dhabi and the laws of the

Emirate of Abu Dhabi. Courts in Abu Dhabi shall have the jurisdiction to resolve and settle any dispute,

which may arise out of or in connection with these terms and conditions.


SCHEDULE 1 – SPECIFIC MERCHANTS

Spend Segment Merchant Category Code (MCC)

Fuel & Conveyance 4111, 4121, 4131, 4784, 5541, 5542

Supermarket & Utilities 4812, 4814, 4900, 5411

Education 8211, 8220, 8241, 8244, 8249, 8299

Government Services 9211, 9222, 9223, 9311, 9399, 9402

Documents

National Bank of Abu Dhabi PJSC General Terms and ...€¦ · National Bank of Abu Dhabi, P.O. Box: 28886, Abu Dhabi, UAE, Call Centre: 600 56 6223 iv) Cardholder will exercise every